On-Site IT Technical Support Representative
Job Description
Job Description
Power Up Your Career with Us
Who We Are:
At Rogers Electric, we're not just the largest self-performing electrical, data, and lighting contractor in the U.S. – we're a team of innovators, problem-solvers, and industry leaders. With over 40 years of experience, 1,500+ employees, and 13 nationwide offices, we specialize in everything from ground-up construction to national rollouts and preventative maintenance, offering unparalleled opportunities for growth. Join us and be part of a company that’s always evolving, where you’ll work with top professionals and make an impact from day one!
We’re searching for a talented and driven On-Site IT Technical Support Representative to join our team!
Your Day-to-Day:
- Takes support calls from office and field staff to solve IT related issues
- Handle escalations from Tier 1 reps for more advanced troubleshooting
- Provide escalation point for further escalation to app development or engineering team
- Possesses advanced knowledge of MDM and end point management systems
- Possesses advanced knowledge of network topology for all corporate sites
- Provides instruction in the use of hardware and software used by the company
- Lead various IT related projects in support of business operations
- Contributes to weekend on call rotation
- Responds to support calls from office and field staff to resolve IT-related issues
- Handles escalations from Tier 1 representatives for advanced troubleshooting
- Serves as an escalation point for further escalation to application development or engineering teams
- Demonstrates advanced knowledge of MDM and endpoint management systems
- Demonstrates advanced knowledge of network topology for all corporate sites
- Provides instruction on the use of hardware and software utilized by the company
- Leads various IT-related projects in support of business operations staff across multiple corporate sites
- Contributes to weekend on-call rotation
- Other duties as assigned
What You’ll Bring to the Table:
- Bachelor’s Degree in Computer Science or related field; or 3-5 years’ experience in a IT support position
- Ability to organize and manage multiple priorities simultaneously
- Ability to analyze and resolve problems, including the ability to simplify instructions for individuals who have never used computers before
- Patience and the ability to remain pleasant and cordial during extended troubleshooting sessions over the phone
- Competency in diagnosing, troubleshooting, and resolving system and network related issues on servers, desktops, peripherals, and related equipment. Wide experience with a variety of systems and environments.
- Proficiency in Microsoft products and operating systems
- A high level of alertness is required when troubleshooting support calls and manually entering accurate information into spreadsheets and reports
- Basic knowledge of networking fundamentals
Additional Knowledge and Expertise
- Microsoft certifications
- Knowledge of Cisco switches and firewalls a plus.
- CompTIA Network+
- Knowledge of virtual machines and system imaging.
- CompTIA A+ certification
Why You’ll Love Being Here:
- Positive, team-focused work environment with a collaborative office space, casual dress code, and onsite gym with fitness classes
- Industry-leading stability with over 40 years of experience and opportunities to grow your career through training and advancement
- Comprehensive benefits package including medical, dental, vision, FSA/HSA, life insurance, disability, and an Employee Assistance Program
- 401(k) with a generous company match, weekly pay, paid holidays, and PTO
- Fun extras like our fully stocked Rogers Café, employee referral bonuses, and other exceptional perks
Let’s Build the Future Together:
At Rogers Electric, we power up innovation and empower people—creating a workplace that values diversity and inclusion every step of the way.