Assistant Parts Coordinator

Job Description

Introduction:

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Cutlite America’s (CLA) Assistant Parts Coordinator will be responsible for Assisting the Parts Coordinator with various operational functions, including parts communication, orders, and inventory. Having a customer experience (CX) mindset is the focus of this role.

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Job title: Assistant Parts Coordinator

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Department: Operations

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Reports to: Operations Manager

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Collaborates with: Sales, Technicians, Accounting, Vendors, Customers

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Job Responsibilities:

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· Manage all Parts communication channels.

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· Build and maintain a strong relationship with factory Customer Care contact(s).

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· Process parts quotes and sales orders in Sage X3.

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· Pick, pack, and ship all daily customer orders.

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· Receive parts into inventory against packing lists.

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· Store, organize, and expand parts inventory storage as required.

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· Perform assigned inventory cycle count daily to achieve monthly goal.

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· Determine necessary replenishments for spare parts inventory.

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· Assist technicians with spare parts, consumables, and other machine needs prior to and during installation.

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· Replenish and maintain the technician tool kits and joboxes as well as stock inventory.

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· Responsible for returning any defective or warranty parts including all paperwork required for customs.

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· Submit weekly billables to accounting for invoicing.

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· Initiate and negotiate pricings with existing or new vendors.

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· Continuously gather and record customer service experiences to enable us to better serve our customers.

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· Assist in updating and saving forms to the Company’s shared drive, as applicable.

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· Maintain an organized office area and parts department.

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Work Hours, Compensation, and Benefits:

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· Job type: On-site, Monday through Friday, full-time, salary exempt.

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· Benefits: 401(k), Health, Dental, Vision, & Life Insurance, Paid time-off, paid holidays.

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Parts Coordinator Qualifications and Skills:

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· Excellent customer service skills and attention to detail.

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• Strong record-keeping and problem-solving skills.

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• Excellent written, verbal, and interpersonal communication abilities.

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• Strong organizational skills.

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Education and Experience Requirements

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• High school diploma or equivalent.

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• 1-2 years of Parts experience or similar.

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• Proficiency with Microsoft 365 apps such as Outlook, Word, and Excel.

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• Sage X3, Net Stock, and HubSpot CRM preferred, but not required.

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