Job Description
Job Description
Product Support Engineer I
Johnson Service Group (JSG) is seeking a Product Support Engineer I to work on a contract basis in Wall Township, NJ.
Contract Rate: $40–$50/hour DOE
Location: Wall Township, NJ
Employment Type: Contract
Position Overview
The Product Support Engineer will join the Customer Support and Services (CSS) team and provide technical support for commercial aviation products after they enter service.
This position serves as the technical connection between customers—including airlines and aircraft manufacturers—and the engineering/design teams. The Product Support Engineer will investigate technical issues, develop solutions, support product improvements, and help ensure customer satisfaction, product reliability, and flight safety.
Key Responsibilities
- Provide technical support and solutions to internal and external customers.
- Investigate and resolve in-service technical problems.
- Manage the technical follow-up of customer issues and drive problems through resolution.
- Analyze technical issues reported by airlines and aircraft manufacturers.
- Lead root-cause investigations and support corrective actions.
- Participate in technical reviews, customer meetings, and conferences.
- Visit customer sites to provide technical support and training.
- Educate customers and maintenance personnel on proper product maintenance and operation.
- Support reliability analysis and identify trends in product performance.
- Collaborate with sustaining engineering, design engineering, program, and support teams on product improvements.
- Participate in product improvement plans and technical modifications.
- Review and prioritize updates to maintenance and technical documentation.
- Support the development of solutions for damaged or failed products and help establish acceptable damage criteria.
- Provide technical feedback to engineering and product development teams.
- Support new product development by providing service experience and maintainability feedback.
- Investigate and report issues related to flight safety.
- Participate in root-cause analysis, including 8D problem-solving processes.
- Lead or participate in technical presentations and meetings with customers.
Qualifications
Education
- Bachelor’s or Master’s degree in Mechanical Engineering or Aerospace Engineering preferred.
- Equivalent combination of education and experience may be considered.
- Engineering education or experience involving mechanical systems and/or pneumatics is highly preferred.
Experience
- 5+ years of engineering or repair experience related to commercial or general aviation.
- Experience in one or more of the following areas:
-
- Product support engineering
- Sustaining engineering
- Service engineering
- Technical support
- Design engineering
- Repair engineering
- Aviation maintenance/training
Technical Skills
- Ability to read and interpret engineering drawings, specifications, charts, wiring diagrams, schematics, and assembly/test procedures.
- Strong analytical and problem-solving skills.
- Ability to investigate complex technical issues and identify root causes.
- Ability to manage multiple technical issues simultaneously.
- Strong ownership and ability to drive problems through resolution.
- Ability to work independently in a fast-paced, dynamic environment.
- Strong teamwork and cross-functional collaboration skills.
Communication Skills
- Strong customer-facing communication skills.
- Ability to respond to technical customer questions and concerns.
- Ability to lead technical meetings.
- Ability to present technical information to customers, management, and other stakeholders.
- Comfortable providing technical training and presentations.
Why Join Johnson Service Group?
This is an excellent opportunity for an aviation engineering professional to work in a customer-facing Product Support Engineering role supporting commercial aircraft products and contributing to product reliability, technical improvements, and flight safety.
Apply today to be considered for this Product Support Engineer I contract opportunity in Wall Township, NJ.
\nCompany Description
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Company Description
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.\r\n\r\nJohnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.