Job Description
Job Description
Required Skills & Experience
• Inbound call center/customer service experience in a phone queue-driven environment.
• Experience working in a structured, metrics-driven environment, including schedule adherence, call volume, or case productivity metrics.
• Strong multitasking skills with the ability to balance inbound calls, case assignments, emails, and administrative work simultaneously.
• Strong customer service and communication skills with the ability to assist employees/clients with questions and explain processes clearly.
Experience handling confidential or sensitive customer/employee information.
Nice to Have Skills & Experience
• Leave administration experience, including FMLA, personal leave, company leave policies, or other types of employee leave.
• Experience working in a case management system.
Basic technical background
Job Description
The HR Junior / Leave Specialist I supports clients and employees using ADP's leave administration service. This is a highly structured, phone and case-driven role where the individual will spend most of the day taking inbound calls, managing leave cases, responding to emails, and helping employees navigate the leave process and system.