Job Description
Job Description
The Shift Leader will oversee cafe team and manage full-shift operations while reporting to the Store Manager. This role supports consistent customer service, efficient task execution, safe store operations, and daily shift performance, with an advancement path toward Assistant Manager.
Responsibilities
- Supervise the frontline team throughout the full shift.
- Delegate tasks and coordinate staff scheduling.
- Deliver excellent customer service and resolve operational issues.
- Complete opening and closing procedures.
- Handle cash accurately and securely.
- Conduct inventory checks and maintain operational readiness.
- Promote compliance with safety standards and procedures.
Required Qualifications
- At least one year of experience in shift supervision.
Preferred Qualifications
- Team leadership experience.
- Customer service experience.
- Strong decision-making skills.