Job Description
Job Title - Desktop Support Specialist
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Location - Tyler, TX
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Job Type - Fulltime
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About the Role
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Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms).
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Responsibilities
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- Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing.
- Support mobile device setup and management for sales or field teams.
- Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations.
- Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers.
- Escalate and track issues that require higher-level intervention or vendor support.
- Collaborate with network and system administrators for more complex technical issues.
- Maintain accurate documentation of incidents, resolutions, and asset inventories.
- Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons.
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Qualifications
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- 2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment.
- Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration).
- Familiarity with Active Directory, user account provisioning, and permission management.
- Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting.
- Strong problem-solving, interpersonal, and time-management skills.
- Customer-service mindset with the ability to communicate clearly with both technical and non-technical users.
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Required Skills
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- Experience supporting IT in a manufacturing, distribution, or retail environment.
- Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
- Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.
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Preferred Skills
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- Experience supporting IT in a manufacturing, distribution, or retail environment.
- Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
- Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.
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