Job Description
Job Title: Mainframe Production Support SME
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Location: Plano, TX
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Job Description:
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This job is responsible for supporting critical Mainframe applications to accomplish business goals
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Key responsibilities of the job include ensuring that applications are functioning as designed address batch or customer issues and find improvement opportunities
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Analyze production issues restore batch abends and create adhoc data reports as requested by Line of Business
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Job expectations include a strong knowledge of Mainframe batch applications programming languages such as COBOL JCL Easy trieve and commonly used Mainframe tools
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Serve as hands on Subject Matter Expert and support issues resolution Priority 1, 2, 3
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Assess and suggest process improvements enhancements and performance improvements
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Maintain documentation of the issues and knowledge of business processes
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Application Release and Deployment Support
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Production TicketIssue Triage support
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Identify root cause in the code perform breakfix activities in the code andor DB
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Create adhoc data reports as needed by Line of Business
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Provide support after office hours weekends and oncall support when business needs
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Required Qualifications
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10 years of developing supporting Mainframe based applications
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10 Years of developing batch using Job Control Language JCL
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10 Years of analyzing developing COBOL Easytrieve programs
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10 Years of experience working with Flat files VSAM DB2 and IMS DBDC
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5 Years of experience with tools such as CA7 NDMFTP File Manager
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Desired Qualifications
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Good communication skills both written and oral are required as the individual must interface with application developers support teams and management
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Experience with Consumer banking or Deposits applications
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Skills
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Mandatory Skills : Mainframe - IMSDB, Mainframe DB2, Mainframe Enterprise Cobol, Mainframe Platform, ServiceNow ITSM
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Good to Have Skills : Critical Incident Response, Major incident management