Front Desk / Receptionist 3+yrs exp.
Job Description
Job Description
Front Desk / Receptionist
Pelican Pools – Southampton, NY
Full-Time | Year-Round Position
Pelican Pools is seeking a professional, friendly, and customer-focused Front Desk / Receptionist to join our team in Southampton, NY. This position is the first point of contact for our customers and plays an important role in creating a positive experience while supporting the day-to-day operations of our office.
We are looking for someone with 3+ years of customer service or front desk experience who is organized, dependable, professional, and comfortable working in a fast-paced environment.
Key Responsibilities
- Greet and assist customers and visitors in a friendly and professional manner.
- Answer, screen, and direct incoming phone calls and emails.
- Respond to customer questions and provide accurate information regarding services, scheduling, and general inquiries.
- Schedule appointments and coordinate customer requests with the appropriate team members.
- Enter and maintain customer information and records accurately.
- Process basic paperwork, correspondence, and administrative documents.
- Assist with daily office administrative tasks and provide support to the management and operations teams.
- Handle customer concerns professionally and escalate issues when appropriate.
- Maintain a clean, organized, and welcoming reception area.
- Provide general administrative support as needed.
Qualifications
- 3+ years of customer service, receptionist, front desk, or administrative experience.
- Outstanding customer service and communication skills.
- Professional, friendly, and welcoming personality.
- Strong verbal and written communication skills.
- Proficiency with Windows and Microsoft Office, including:
- Microsoft Word, Excel, PowerPoint
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy.
- Ability to prioritize tasks and work independently.
- Reliable, punctual, and professional.
- Previous experience in a service, retail, hospitality, or home-services environment is a plus.
What We Offer
- Full-Time, Year-Round Employment
- Health Benefits
- Dental Benefits
- Vision Benefits
- 401(k) with Company Matching
- Paid Time Off (PTO): Vacation, Sick Time, Personal Time, Paid Holidays
- Professional and supportive work environment
- Opportunity to grow with an established company
Join the Pelican Pools Team
If you enjoy helping people, take pride in providing exceptional customer service, and are looking for a stable, year-round opportunity with a growing company, we would like to hear from you!
Pelican Pools is an equal opportunity employer.