Automotive Service Advisor - Genesis Chevrolet
Automotive
Job Description
Job description:
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Genesis Chevrolet is a family owned and operated company in Eastpointe, MI. Currently looking to add an experienced Service Advisor to the team. At Genesis you will enjoy a rewarding career in a fun team environment and the following benefits:
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- Benefits start day one for Full-time employees
- Health Insurance through Blue Cross Blue Shield of Michigan and Blue Care Network
- Dental, Vision, 401k (5% Match), and Ancillary benefits through Aflac
- Company paid life insurance policy ($10,000 provided by us)
- Holiday Pay
- Weekly Pay - Salary and Commission
- Competitive compensation plans
- Paid Training and on the job training
- Employee discounts of vehicles and service
- We promote continued education
- Referral bonuses for written leads
- Company provided uniforms
- Consistent work schedule, NO WEEKENDS!
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Job Responsibilities include:
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- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Liaising with service technicians about parts ordering and ensuring parts are available when needed.
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Monday - Friday 7:30am to 6:00pm NO SATURDAYS!