Job Description
Job Description
Our organization is in search of a dedicated and customer-focused Computer User Support Specialist to become a part of our Air Force / Space team at Nellis AFB.
The main role of the Computer User Support Specialist is to provide assistance under the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.
Key Responsibilities:
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Analytical Support: Utilize analytical methods and procedures to assist clients, systems, and networks. Engage with users to assess hardware, software, and system capabilities.
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Network, User, and Systems Support: Identify, prioritize, and address reported issues, which includes setting up network user accounts and configuring email services.
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Helpdesk Support: Respond to user inquiries, assess the level of support needed, and escalate or route calls to the appropriate support tiers (e.g., Tier 2, Tier 3).
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Troubleshooting: Offer assistance with account management, enterprise resource applications, server administration, networking, and application-related challenges.
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Software/Hardware Issue Resolution: Diagnose and resolve issues related to software, hardware, and communications for supported computer workstation systems and applications.
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Security and Monitoring: Conduct security patching, document corrective measures for issues, perform system audits, and consistently monitor systems, networks, and user activities.
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Hardware/Software Installation: Facilitate the installation and testing of hardware and software components.
Essential Qualifications:
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High School Diploma or equivalent
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Minimum of 2 years of relevant experience
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Current and valid DoD 8140 IAT-II certification
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Proven experience as a member of a comprehensive IT support team in a Windows AD environment.
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Experience collaborating within an IT support team, contributing to daily support tasks.
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Capability to address, contribute to, and provide solutions for IT requirements, supporting SCIF and corporate IT functions.
Clearance Requirements:
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Must possess a current and active TS/SCI clearance
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Willingness to undergo a polygraph examination
Physical Requirements:
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The individual in this role must be able to remain stationary for approximately 50% of the time.
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Occasionally move around the office to access file cabinets, office equipment, or to communicate with colleagues, management, and clients through email, phone, or virtual platforms, which may include delivering presentations.
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Must be capable of regularly lifting up to 50 lbs.