<h3>Job Description</h3>
Job Description
The Desktop Support Specialist provides essential technical assistance to a medium-sized user base, ensuring smooth operation of hardware and software systems. This role involves on-site visits to troubleshoot issues, install software, maintain systems, and educate users on best practices, all while effectively managing support tickets through ServiceNow.
&nbsp;
Responsibilities
<ul>
<li>Deliver technical support and hardware troubleshooting to end-users</li>
<li>Perform software installations and system maintenance tasks</li>
<li>Provide user training to improve technology adoption and problem resolution</li>
<li>Manage and resolve support tickets efficiently using ServiceNow</li>
<li>Conduct on-site visits to address and resolve complex technical issues</li>
</ul>
&nbsp;
Preferred Qualifications
<ul>
<li>3+ years of experience in desktop support</li>
<li>Strong knowledge of Windows operating systems</li>
<li>Proven troubleshooting skills in hardware and software environments</li>
</ul>
\nCompany Description
GTN is the leader in SOW management &amp; technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.
<h3>Company Description</h3>
GTN is the leader in SOW management &amp; technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.