<h3>Job Description</h3>
Job DescriptionService AdministratorPay Rate: $18-19hr depending on experienceShift: 1st Location: Gurnee, IL Midway Staffing is seeking a detail-oriented and customer-focused Service Administrator to join our Operations team in Gurnee, IL. The Service Administrator is responsible for creating cases and RMAs for warranty and non-warranty repairs, coordinating product return activities with external customers, and ensuring repairs are processed according to Standard Operating Procedures (SOP). The Service Administrator may also initiate the sale of new products, offer trade-in proposals, and contact existing customers regarding contract renewals. If this is the job for you, APPLY NOW: <a href="https://midwaystaffing.com/" target="_blank">https://midwaystaffing.com/</a> KEY RESPONSIBILITIES (Include but are not limited to):RMA Intake and Case Documentation
<ul>
<li>RMA / Cases for Warranty Repairs
<ul>
<li>Create return cases using our ERP system according to standard work instructions.</li>
<li>Determine warranty status of units using the ERP system.</li>
<li>Respond to customer inquiries regarding repair status as needed.</li>
</ul>
</li>
<li>RMA / Cases for Non-Warranty Repairs
<ul>
<li>Create return cases using our ERP system according to standard work instructions.</li>
<li>Determine warranty status of units using the ERP system.</li>
<li>Coordinate with external customers to provide pricing for repairs and obtain Purchase Orders (PO).</li>
<li>Communicate with the Repair Team to proceed with repairs once the PO is received.</li>
<li>Respond to customer inquiries regarding repair status as needed.</li>
</ul>
</li>
</ul>
Diamond Repair Service (DRS) Management
<ul>
<li>Enter new contacts into the DRS log, verifying the provided information is correct.</li>
<li>Create quotes for DRS repairs.</li>
<li>Communicate with customers regarding order status, trade-in proposals, and needed repairs.</li>
</ul>
Selling Activities
<ul>
<li>Offer new products via cost of ownership analysis and/or trade-in proposals for units sent in for repair.</li>
<li>Identify key decision-makers at the facility to obtain POs.</li>
<li>Provide quotes via Epicor and follow up with customers for closure.</li>
</ul>
REQUIREMENTS FOR THIS POSITIONProfessional Experience
<ul>
<li>2 to 3 years of customer service experience required.</li>
<li>2 to 3 years of experience in sales preferred.</li>
</ul>
Education
<ul>
<li>Associate degree preferred.</li>
<li>High School Diploma or equivalent required.</li>
</ul>
Language
<ul>
<li>English</li>
</ul>

1st Shift Service Administrator

&lt;strong&gt;Claims Adminstrator (Warranty /Commerical Claims) &lt;/strong&gt;&lt;br&gt;&lt;br&gt;&lt;strong&gt;Location: Anaheim&lt;/strong&gt;&lt;br&gt;&lt;strong&gt;Pay Rate: $26-$27/hr&lt;/strong&gt;&lt;br&gt;&lt;strong&gt;Temp To Hire&lt;/strong&gt;&lt;br&gt;&lt;strong&gt;Monday -Friday&lt;/strong&gt;&lt;br&gt;&lt;br&gt;The individual will primarily be interfacing with attorneys, insurance adjustors, our customers, property owners, and other claims specialists. This communication will take place primarily by emails and phone calls. They'll be reviewing claim documents such as financial valuations of damaged properties, engineering reports of failed products, and photos of the damaged property. They'll be conducting inspection and testing of evidence. They'll using Microsoft Excel to log pertinent information and take notes about the progress of each claim.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job description:&lt;/strong&gt;&lt;br&gt;A water tank manufacturer and plumbing materials wholesaler, is looking for a Claims Specialist for its California facility, located in Anaheim, CA.&lt;br&gt;&lt;br&gt;The ideal candidate has matured a couple of years of experience as a Claims Administrator.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What We Offer:&lt;/strong&gt;&lt;br&gt;* Opportunity to be a key member of a rapidly growing company, part of an international Group with 3 locations in the United States.&lt;br&gt;* Exposure to new process re-engineering.&lt;br&gt;* Competitive salary and excellent benefits package, including generous paid vacations, paid holidays, medical, dental, life insurance and a 401k plan with a robust company match.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You'll Be Doing:&lt;/strong&gt;&lt;br&gt;* Be responsible for the Claims management process.&lt;br&gt;* Collect, document, and evaluate claim data, assessing the legitimacy of claims received.&lt;br&gt;* Interface with claimants, insurance companies, and attorneys to negotiate and settle claims.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You Need to Succeed:&lt;/strong&gt;&lt;br&gt;* At least 2-5 years of relevant work experience in a Claims Administrator or Paralegal position.&lt;br&gt;* Excellent phone etiquette and excellent verbal, written, and interpersonal skills.&lt;br&gt;* Ability to multi-task, organize, and prioritize work.&lt;br&gt;* Demonstrated computer skills, including Microsoft Office suite.&lt;br&gt;* Prior knowledge of the plumbing industry and plumbing parts terminology is a plus&lt;br&gt;&lt;br&gt;All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

QC/Claims-Warranty Processor

<h3>Job Description</h3>
Job Description
W&amp;B Service Company has an exceptional opportunity for a Bilingual Administrator in our Service Department. W&amp;B is a one stop shop for all your transportation equipment needs. We are a Carrier Transicold, Hyundai Translead, and Hercules body dealer with multiple facilities covering Texas, Oklahoma, Arkansas, and Louisiana. We offer parts, service, new and used equipment. We sell new and used trailers and refrigeration units. Parts and service are provided for trucks, trailers, refrigeration units, and APU’s.
Principal Duties and Responsibilities:
<ul>
<li>Create service repair work orders</li>
<li>Customer support on equipment repairs</li>
<li>Warranty Processing</li>
<li>Invoicing (Parts &amp; Service)</li>
<li>Administrative support to branch and service departments</li>
<li>Other duties as needed to meet business and customer needs</li>
</ul>
Education/Training/Experience Requirements
<ul>
<li>High school diploma or equivalent</li>
<li>2+ year of Office Support Experience</li>
<li>Spanish Required </li>
<li>Transportation or Dealership Experience - preferred</li>
</ul>
Essential Competencies:
<ul>
<li>Ability to prioritize and to multi-task in a fast-paced environment</li>
<li>Excellent Customer Service and Telephone skills</li>
<li>Ability to work independently and as a team member</li>
<li>Skill with Microsoft Office applications (Word, Excel, Outlook)</li>
</ul>
We offer a comprehensive benefits program, including, but not limited to: Medical, Dental, Vision, 401(K) with company matching, Life Insurance, LTD, STD and PTO.
Must pass pre-employment testing
W&amp;B is an equal opportunity employer

Service Administrator

&lt;b&gt;JOB DESCRIPTION&lt;/b&gt;&lt;br&gt;&lt;br&gt; &lt;strong&gt;BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!&lt;/strong&gt;&lt;br&gt; &lt;br&gt;&lt;strong&gt;As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers &lt;/strong&gt;&lt;strong&gt;and&lt;/strong&gt;&lt;strong&gt; our planet, and it's a big part of what makes Tremco Roofing and WTI so unique. &lt;/strong&gt;&lt;br&gt; &lt;br&gt;&lt;strong&gt;If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.&lt;/strong&gt;&lt;br&gt; &lt;br&gt;Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.&lt;br&gt;&lt;br&gt;We are currently searching for a Regional Administrator to support the sales representative with administrative duties, to keep the representative in the field as much as possible.&lt;br&gt; &lt;br&gt;&lt;strong&gt;Major Responsibilities:&lt;/strong&gt;&lt;br&gt; &lt;br&gt;&amp;bull; Entering and tracking all project orders&lt;br&gt; &lt;br&gt;&amp;bull; Salesforce&lt;br&gt; &lt;br&gt;&amp;bull; Communicate with Construction Managers&lt;br&gt; &lt;br&gt;&amp;bull; Strategic Alignment Tracking&lt;br&gt; &lt;br&gt;&amp;bull; Assisting with expense reports, entering on representative's behalf.&lt;br&gt; &lt;br&gt;&amp;bull; Creating Material Lists in Salesforce for Reps/Contractors&lt;br&gt; &lt;br&gt;&amp;bull; Requesting pricing for warranty renewals/extensions&lt;br&gt; &lt;br&gt;&amp;bull; Submitting documents for contracts, insurance requests, etc.&lt;br&gt; &lt;br&gt;&amp;bull; Ordering supplies, samples&lt;br&gt; &lt;br&gt;&amp;bull; Tracking of all project progress/product estimates in Salesforce&lt;br&gt; &lt;br&gt;&amp;bull; Working with reps to enter all Year-End/Quarterly Estimates&lt;br&gt; &lt;br&gt;&amp;bull; Tracking all drops/new contacts/meetings/roof inspections for SRTs&lt;br&gt; &lt;br&gt;&amp;bull; Completing any other paperwork as needed&lt;br&gt; &lt;br&gt;&amp;bull; Develop relationships with contractors and customers&lt;br&gt; &lt;br&gt;&amp;bull; Attend project/customer meetings as needed (Pre-cons, progress meetings, etc.)&lt;br&gt; &lt;br&gt;&amp;bull; Weekly WTI meetings for each rep (Running, taking notes, coordinating)&lt;br&gt; &lt;br&gt;&amp;bull; Coordinating access and background checks as needed for secure sites, for both Tremco and WTI employees&lt;br&gt; &lt;br&gt;&amp;bull; Managing communication between WTI techs and customers for Tremcare schedules and project schedules.&lt;br&gt; &lt;br&gt;&amp;bull; Warranty Renewal/Extension Tracking/Submitting all paperwork&lt;br&gt; &lt;br&gt;&amp;bull; Regional resource for whenever someone (Customer, WTI, Tremco, Contractor) has a question&lt;br&gt;&lt;br&gt;&lt;strong&gt;Qualifications:&lt;/strong&gt;&lt;br&gt; &lt;br&gt;&amp;bull; Post-secondary degree or diploma with preference in building science, civil technology, engineering, construction technology, business or any other relevant field of study is preferred.&lt;br&gt; &lt;br&gt;&amp;bull; Work experience in the construction industry is an asset, specifically experience in roofing is ideal.&lt;br&gt; &lt;br&gt;&amp;bull; Must possess intermediate level proficiency with MS-Office Suite including Word, Excel and PowerPoint.&lt;br&gt; &lt;br&gt;&amp;bull; Superior written, oral and digital communication skills&lt;br&gt; &lt;br&gt;&amp;bull; Ability to work with high energy, aggressive sales representatives and with detail-oriented office personnel&lt;br&gt; &lt;br&gt;&amp;bull; Must have excellent communication and customer service skills, as well as experience dealing with a sales force on a daily basis&lt;br&gt; &lt;br&gt;&amp;bull; Able to effectively communicate with field personnel at all levels&lt;br&gt; &lt;br&gt;&amp;bull; Computer Literacy, E-mail, web, SAP, basic office suite experience&lt;br&gt; &lt;br&gt;&amp;bull; Organizing, planning and prioritizing administrative business functions&lt;br&gt; &lt;br&gt;&amp;bull; Saleforce or other data driven program experience is a plus.&lt;br&gt; &lt;br&gt;&amp;bull; Construction administration experience is a plus but not a requirement.&lt;br&gt;&lt;br&gt;The salary range for applicants in this position generally ranges between $45,000 and $55,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.&lt;br&gt; &lt;br&gt;Benefits:&lt;br&gt; &lt;br&gt;Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.

4 warranty-administrator Jobs