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job_organization_name

city

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<h3>Job Description</h3>
Job DescriptionDescription:
As a Level I Technical Support Representative, you will be the primary point of contact for merchants utilizing our web chat feature, via phone, and email. Responsibilities include answering inquiries regarding Fortis services, maintenance changes, basic terminal and gateway support, gateway closures and transaction research. This role requires effective written communication documentation skills. 
 
ESSENTIAL DUTIES: 
Level I Technical Support Representative: 
<ul>
<li>Effectively resolve all incoming chats:</li>
<li>Zeamster technical inquiries</li>
<li>Zeamster integration inquiries</li>
<li>Transactional research</li>
<li>Customer Support requests (transfer to Customer Support)</li>
<li>Basic 3rd party gateway support</li>
<li>Basic terminal support</li>
<li>CoS/ToS requests</li>
<li>Basic software conversions</li>
<li>Gateway closures</li>
<li>Develop an understanding of the different types of file builds including Retail, Restaurant, MOTO, Internet, Lodging.</li>
<li>Escalate issues to the proper contacts with the Processor directly or internally. </li>
<li>Work with the Processor or Internal Departments at Fortis for a resolution </li>
<li>Utilize resources and techniques to answer basic questions and solve problems via web chat.</li>
<li>Understand the functionality of the Fortis (Zeamster) Gateway and effectively communicate the functionality of the system to merchants. </li>
<li>Understand the functionality of our 3rd party gateways and effectively communicate the functionality of the systems to merchants.</li>
<li>Understand the payment industry networks, partnerships and demonstrate the ability to work with different payment platforms.</li>
</ul>
 
Requirements:
<ul>
<li>Associates degree in computer science or related work experience</li>
<li>Payment industry experience preferred but not required</li>
<li>IT or computer repair background preferred but not required</li>
<li>Demonstrated customer service skills</li>
<li>Must have ability to communicate well with external and internal partners both in written and verbal form</li>
<li>Strong problem solving and analytical skills</li>
<li>Demonstrated organizational skills and follow-through </li>
<li>Be a team player and a “get it done” attitude</li>
</ul>

Technical Support Representative

<h3>Job Description</h3>
Job Description
AVPro Edge manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service.
Our St. Petersburg-based team is growing, with opportunities for Technical Support Representatives. If you are A/V industry knowledgeable, service-oriented, and ready to leave field work behind for a unique opportunity, please see below for what we are looking for from you:
Here's what you’ll get to do:
<ul>
<li>Answer incoming calls from customers and help troubleshoot complex systems. This represents a majority of daily tasks. You will interact with A/V Field Service Technicians, to provide technical support with:
<ul>
<li>Audio/Visual systems in commercial environments such as education, government, entertainment, and houses of worship</li>
<li>Network Deployment</li>
<li>Networed AV-over-IP systems</li>
<li>HDMI and HDBaseT signal distribution</li>
<li>Video Walls and signage systems</li>
<li>HDMI testing and troubleshooting equipment</li>
<li>Control systems, including Control 4, Crestron, Elan, Q-Sys, Savant and others</li>
</ul>
</li>
<li>Work toward pulling information together to deliver a solution to customers</li>
<li>Refer concerns about product or service failure to appropriate personnel for examination</li>
<li>Occasionally travel to client locations providing technical solutions</li>
<li>Occasional trade show attendance, such as CEDIA and InfoComm</li>
</ul>
This is what we’re looking for:
<ul>
<li>Strong organizational skills and an ability to manage multiple tasks</li>
<li>Customer service oriented</li>
<li>A positive, collaborative attitude</li>
<li>Be strongly motivated to acquire new industry knowledge</li>
<li>Enjoy problem-solving and assisting others to arrive at solutions.</li>
<li>Love technology</li>
<li>Significant A/V experience in troubleshooting; elements of system design, using matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution devices</li>
<li>CTS, CEDIA, ISF Certification, or similar accreditations</li>
<li>HDMI test equipment experience</li>
<li>Knowledge of control systems such as Control 4, Crestron, QYS, and others, including programming and troubleshooting firmware/software issues</li>
</ul>
What we offer:
<ul>
<li>Paid leave benefits</li>
<li>Group Health &amp; Life Insurance</li>
<li>Employer paid benefits including - Dental and Vision Insurance</li>
<li>401K (4% Match)</li>
<li>Supplemental Insurance</li>
</ul>
Hours/Pay:
<ul>
<li>Full-time, Mondays through Fridays</li>
<li>Shifts range between 9 a.m. to 8 p.m. EST (call volume varies and is often busier in late mornings and early evenings supporting West Coast callers).</li>
<li>Market competitive hourly wage depending on experience</li>
</ul>
 #hc131552

<h3>Job Description</h3>
Job Description
Position Title: Field Technical Support Representative Location: Rochester Hills, MI Anticipated Start Date: 05/26 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Duration: 12+ Months&nbsp; Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE] Pay Rate: $20/hr to $23/hr on W2 Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Client: DXC Technology
Responsibilities • Provides on-site client facing support; including installation, servicing, and repairing systems. • Quality checks operational status of system equipment before deployment. • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Basic Qualifications • 3+ of field support experience • Hardware/software installation, support and troubleshooting • Experience with Windows 10 • Experience with MS Office and OS365 • Configuring new PC’s/notebooks via SCCM imaging • Ticket management experience • iOS device familiarity • Lift and carry up to 40lbs
Work Environment • Office environment • Walk up Kiosk support • Vending and Locker resupply
Keywords:
Filed Support, Installation, troubleshoot
&nbsp;Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Field Technical Support Representative

<h3>Job Description</h3>
Job Description
Description
The technical support team creates a positive customer experience by assisting in customer retention via technical troubleshooting, product selection, and warranty repair/replacement. This individual will contribute to the call center and ensure that all commitments to customers are met in a timely fashion. This individual will be responsible for technical support for our consumer product lines.
• Drive positive consumer experience through technical support via phone &amp; email
• Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc.
• Execute call center documentation and processing
• Resolve customer questions, provide remote troubleshooting, responding to emails &amp; voicemails.
• Assist in Development of FAQs and troubleshooting guides
• Organize and document proven processes and procedures.
• Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.
• Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.
Skills &amp; Qualifications
Looking for candidates who are more technical support within the boating/marina, RV, Camping, ATV, outdoor sporting machines or industrial industry. Candidates who are mechanics will work or candidates who worked on electronic components for products within the industry will work. 
Must Haves:
- 1 year of experience in Marine Electronics, Boating Accessory installations, or RV electrical installations desired (Electrical products, RV’s, Boats, or have Technical experience with AC and DC electrical) boating/marina, RV, Camping, ATV, outdoor sporting machines or industrial industry
- Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)
- Practical experience and knowledge of AC and DC marine and RV electrical (wiring, wire termination, basic circuit analyze, use of DVM)
Nice Haves:
- ABYC, NMEA, or MEI certification a plus
- Prior experience in consumer technical support highly recommended
- FCC License is a plus
Pay and Benefits
The pay range for this position is $19.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Menomonee Falls,WI.
Application Deadline
This position is anticipated to close on Apr 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job DescriptionAppleOne is currently seeking a motivated and professional Technical Support Representative in Arlington, VA. This Position Features: • Attractive company culture • Well-known company • Hours: M-F 8am to 5pm • Pay rate: $21 to $25/hr. DOE • Location: Arlington, VA 22203 • Duration: Temporary | Possible extensions Responsibilities: • Provide technical support via phone, email, and in-person. • Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices. • Set up and configure in-person and virtual meetings. • Utilize ServiceNow ticketing system to log, track, and prioritize support requests. • Install, configure, and maintain various software. Qualifications: • Relevant certifications, including Microsoft, Amazon, and CompTIA. • Proficiency with ServiceNow and similar ticketing systems. • Strong knowledge of Windows 10, Windows 11, Mac, Linux, and other operating systems. • Strong knowledge of mobile devices, including Android and Apple. Looking for candidates are always open to change and adaptable in any situation as well as being coachable and willing to learn. Individuals with customer support and call center experience are highly encouraged to apply. If you would excel in a position like this, please apply today for immediate consideration. EEO/AA Employer/Vet/Disabled. The Know Your Rights poster is available here: <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank">https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…</a> The pay transparency policy is available here: <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank">https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…</a> For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. <a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank">https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…</a> We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #8820 Company DescriptionThis company offers growth and a great group of people to work with. 
<h3>Company Description</h3>
This company offers growth and a great group of people to work with.

<h3>Job Description</h3>
Job DescriptionDescription:
Are you someone who finds joy in exploring the inner workings of computers, streaming devices, game consoles, and mobile devices? Is your natural curiosity piqued by all things technical? If so, we have an exciting opportunity tailored just for you. Whether you possess prior experience or are eager to embark on a journey into the realm of IT, we are seeking passionate individuals with a knack for creative problem-solving and a genuine fascination with technology to join our dynamic 24/7 Technical Support team.
 
At our company, we are dedicated to equipping you with the necessary tools for success and fostering your growth within our organization. Your journey with us begins with comprehensive paid training, designed to impart a deep understanding of our fiber networks and internet-related concepts.
 
As a Technical Support Representative, you will thrive in a bustling 24/7 call center environment, catering to the needs of subscribers to some of the world's most advanced fiber-to-the-home networks. This role entails receiving incoming calls, chats, and emails from customers, to which you will respond with astute analysis, proficient troubleshooting, and effective resolution of technical issues. Throughout these interactions, you will also uphold the cornerstone of our expanding company – exceptional customer service. The gratification of employing your expertise to assist people will be coupled with the pleasure of operating within a positive and supportive office atmosphere.
 
Key Highlights of the Role:
<ul>
<li>Unlock Your Potential: Whether you're seasoned or new to the field, your potential will be nurtured and expanded through ongoing learning opportunities and skill-building exercises.</li>
<li>Delve into Cutting-Edge Networks: Join the forefront of fiber-to-the-home networks, engaging with intricate systems that power the digital experiences of countless individuals.</li>
<li>Elevate Customer Experience: Deliver superior customer service, not only addressing technical inquiries but also leaving a lasting impression of excellence and care.</li>
<li>Collaborative Environment: Thrive within a collaborative office setup, where mutual support and encouragement drive your success.</li>
<li>Empowerment: As a Technical Support Representative, you'll be empowered to shape positive outcomes and provide effective solutions, making a tangible impact every day.</li>
</ul>
If you possess an innate passion for technology, a desire to learn and grow, and a genuine zeal for assisting others, we invite you to become an integral part of our team. Apply now and embark on a fulfilling journey where your technical expertise aligns seamlessly with your enthusiasm for helping people.
Requirements:
Responsibilities and Essential Job Functions:
<ul>
<li>Client Support: Provide daily support to Conexon clients through various communication channels, including phone, email, and chat, addressing technical inquiries and concerns promptly and effectively.</li>
<li>Clear Communication: Communicate clearly with end users, colleagues, and management to ensure quick issue resolution and maintain high levels of customer satisfaction.</li>
<li>Cross-Functional Coordination: Collaborate and coordinate with different departments to resolve customer issues, with the ability to discern the next steps or final resolution for cases received.</li>
<li>Swift Troubleshooting: Rapidly identify problems, devise solutions, and implement step-by-step troubleshooting protocols to address technical challenges.</li>
<li>Goal-Oriented Collaboration: Engage with technical staff and clients to establish objectives and goals for system enhancements and upgrades, contributing to the overall improvement of services.</li>
<li>Dynamic Adaptation: Embrace the dynamic nature of a 24/7 call center environment, adjusting effectively to cater to the needs of subscribers across varying time zones.</li>
<li>Comprehensive Responsibility: Undertake additional duties as assigned, playing a pivotal role in fulfilling the overarching objectives of the position.</li>
</ul>
Job Skills and Qualifications:
Required
<ul>
<li>High school diploma or equivalent required</li>
<li>Excellent customer service and problem-solving skills</li>
<li>Detail oriented individual</li>
<li>Strong communication skills and ability to remain calm and professional in all circumstances</li>
<li>Ability to multitask between systems and adapt to change</li>
<li>Must be able to work independently and with a team</li>
<li>Analytical thinker with technical aptitude</li>
</ul>
Preferred
<ul>
<li>Associate Degree or higher</li>
<li>Telecom industry experience a plus</li>
<li>Previous customer service/or technical support experience</li>
</ul>
Physical Requirements:
Normal office conditions, some irregular hours may be required. Majority of time spent on the computer and phone.
Pay range for this hourly role is $18/hour with eligibility of $18.50 after 90 days.
Currently hiring for: full-time and part-time with different shift times available
<ul>
<li>Pay Differential for Nights and Weekends: Recognizing the importance of around-the-clock support, we offer a pay differential for those who excel in our 24/7 call center environment, catering to clients' needs during evenings and weekends.</li>
<li>Bilingual Support Incentive: For those with proficient Spanish language skills in reading, writing, and speaking, we provide additional compensation to acknowledge the value of offering support in multiple languages.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
As a Level I Technical Support Representative, you will be the primary point of contact for merchants utilizing our web chat feature. Responsibilities include answering chat inquiries regarding Fortis services, maintenance changes, basic terminal and gateway support, gateway closures and transaction research. This role requires effective written communication documentation skills. 
 
ESSENTIAL DUTIES: 
Level I Technical Support Representative: 
<ul>
<li>Effectively resolve all incoming chats:</li>
<li>Zeamster technical inquiries</li>
<li>Zeamster integration inquiries</li>
<li>Transactional research</li>
<li>Customer Support requests (transfer to Customer Support)</li>
<li>Basic 3rd party gateway support</li>
<li>Basic terminal support</li>
<li>CoS/ToS requests</li>
<li>Basic software conversions</li>
<li>Gateway closures</li>
<li>Develop an understanding of the different types of file builds including Retail, Restaurant, MOTO, Internet, Lodging.</li>
<li>Escalate issues to the proper contacts with the Processor directly or internally. </li>
<li>Work with the Processor or Internal Departments at Fortis for a resolution </li>
<li>Utilize resources and techniques to answer basic questions and solve problems via web chat.</li>
<li>Understand the functionality of the Fortis (Zeamster) Gateway and effectively communicate the functionality of the system to merchants. </li>
<li>Understand the functionality of our 3rd party gateways and effectively communicate the functionality of the systems to merchants.</li>
<li>Understand the payment industry networks, partnerships and demonstrate the ability to work with different payment platforms.</li>
</ul>
 
Requirements:
<ul>
<li>Associates degree in computer science or related work experience</li>
<li>Payment industry experience preferred but not required</li>
<li>IT or computer repair background preferred but not required</li>
<li>Demonstrated customer service skills</li>
<li>Must have ability to communicate well with external and internal partners both in written and verbal form</li>
<li>Strong problem solving and analytical skills</li>
<li>Demonstrated organizational skills and follow-through </li>
<li>Be a team player and a “get it done” attitude</li>
</ul>

<h3>Job Description</h3>
Job Description
Duration
18
Duration Unit
Month(s)
Req Description
Description
This team will be providing support to end users with questions/help they need as it relates to EPIC. Responsibilities: Respond to end-user questions or issues regarding clinical aspects of Epic applications, such as workflow issues, application errors, user access, etc. Receive, analyze, and process support requests submitted by end users, like master files and category list modifications, smart lists, text, note support, etc. Create, track, close, or escalate incident tickets and related issues in a timely manner. Understand client\'s latest configurations and changes to Epic modules. Assist client with end-user support during EPIC go-live implementations. Help physicians register for training Help end users connect to network Help users adjust training schedules Minimum Qualifications: Ability to communicate clearly and effectively, both written and verbal Highly motivated and eagerness to learn Ability to prioritize and execute in high-pressure situations Excellent computer skills, experience answering phones, answering and escalating customer inquiries appropriately, data entry experience A self-starter, hard worker with a “can do” attitude and a proven track record of hard work and consistency Direct customer-service experience (6-12 months across any industry) GED/high school diploma Nice to haves: Experience working within a healthcare setting, familiarity with Medical terminology or clinical workflow Helpdesk or experience with a ticketing system
Job Title
technical support representative
Top Skills Details
1) Person must have excellent customer service skills(ability to empathize and have patience with end users) 2) At least 6-12 months of Call center experience(someone that has dealt with a fast paced call center environment with demanding customers) 3)Excellent computer skills, experience answering phones, answering and escalating customer inquiries appropriately, data entry experience \*\*This will be a work from home position to start, however they are in talks of return to office down the road so consultants must be in Central Florida and okay with on site work if they were to announce RTO\*\* \*\*Ideally they would like 5-7 of the 20 candidates to be fluent bilingual in spanish/english so big plus for bilingual\*\* \*\*THIS PERSON MUST BE FLEXIBILE TO WORK ANY DAYS/HOURS. They have a wide range of shifts that this person can be put on and they do not make exceptions. After their 3rd or 4th week of training they will know what their schedule will be. If it is not a schedule they can work, unless they can switch with someone else in the training class they will be let go as they cannot make exceptions.\*\*
Worksite Address
Altamonte Springs,Florida,United States,32714-1518
Additional Information
Drug Test Required
false
Experience Level
Expert Level
External Communities Job Description
EPIC support analyst for a 18 month contract in Orlando
EVP
Experience with supporting EPIC which is a major initiative for many Healthcare organizations. They take pride in giving people immediate recognition. Working means you will be a difference maker and impact families. They offer opportunity for growth, and exposure to some of the newest technologies(example: Utilizing office 365 in new ways, moving to a new outlook client, and are a Cisco HP shop)
Work Environment
This is a new team they are standing up specifically for EPIC support. It is a 24/7 service desk. THIS PERSON MUST BE FLEXIBILE TO WORK ANY DAYS/HOURS. They have a wide range of shifts that this person can be put on and they do not make exceptions. Before training is over they will know what their schedule will be. If it is not a schedule they can work, unless they can switch with someone else in the training class they will be let go as they cannot make exceptions. Training will be 1-2 weeks and that would be Mon-Friday 7:30a-4:30p. Once training is done they will move to their assigned schedule.
Additional Skills Tags
Additional Skills &amp; Qualifications
Person must be able to type at least 25-30 words per minute. Any potential candidates will need to take 1 minute typing test at <a href="https://www.typing.com/student/tests" target="_blank">https://www.typing.com/student/tests</a> and send us a screenshot of the results. This person must have excellent customer service, be a self starter, and want to grow with a great company. It is important for people to understand the Advent culture as they are a faith based organization. They should not be surprised if before a meeting they say a prayer, they do not have to be religious to work there but understand that is the environment. \*\*This will be a work from home position to start, however they are in talks of return to office down the road so consultants must be in Central Florida and okay with on site work if they were to announce RTO\*\* \*\*Ideally they would like 5-7 of the 20 candidates to be fluent bilingual in spanish/english so big plus for bilingual\*\* \*\*THIS PERSON MUST BE FLEXIBILE TO WORK ANY DAYS/HOURS. They have a wide range of shifts that this person can be put on and they do not make exceptions. After their 3rd or 4th week of training they will know what their schedule will be. If it is not a schedule they can work, unless they can switch with someone else in the training class they will be let go as they cannot make exceptions.\*\*
Business Qualification
Impact to the Internal/External Customer
Doctors and nurses use technology on a daily basis. If an issue with a piece of technology is not resolved in a timely manner, it an lead to upset families and even as serious as effecting someones life.
Interview Information
Microsoft teams video interview with Manager and supervisor.
Why is Position Open?
Business Challenge
currently undergoing a migration of their EMR from Cerner to EPIC. They have a go live of October and will need to start providing support for internal users prior to the go live as they begin EPIC training.

<h3>Job Description</h3>
Job DescriptionDescription:
General Job Description:
The Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-changing environment. This position must be able to adapt to changes quickly. The Tier 1 Technical Support Representative is detail oriented, extremely well organized, and can communicate well with others. This position should be able to work independently, act professionally in all aspects of this position, and work in an environment that can be very fast paced and challenging.
 
Schedule:
 Training Shift: Monday – Friday 7am – 4pm (Approx. 4 weeks)
 Regular Shift: Tuesday, Thursday, Friday, Saturday 10am – 7pm, Wednesday 11:30am – 8:30pm
 
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Answer inbound Wireless/GPS troubleshooting calls (15-20 daily est.)</li>
<li>Respond to inbound Wireless/GPS troubleshooting emails (20-30 daily est.)</li>
<li>Track all troubleshooting activities in CRM system</li>
<li>Learn, understand, and support multiple products and services within a technical support department</li>
<li>Manage multiple support cases at one time</li>
<li>Meet support SLA’s and provide superior customer support\</li>
<li>Follow Knowledge Base Articles / create Technical Notes</li>
<li>Work with support and/or product development personnel to troubleshoot and workaround product issues</li>
</ul>
 
Requirements:
Knowledge, Skills and Abilities:
<ul>
<li>Easily adapts to change</li>
<li>Good technical skills in Windows, Microsoft Office (particularly excel) and CRM (Salesforce preferred).</li>
<li>Able to multitask and work multiple computer applications at same time to log and resolve support cases.</li>
<li>Proactively stay up to date with all the latest technologies concerning Wireless products, and the underlying technologies.</li>
<li>Recognize and escalate difficult technical / business issues within the Sales, Customer Support, and Engineering organizations</li>
<li>Prioritize both time and projects, working independently</li>
<li>Listen, comprehend, and communicate “on the fly.”</li>
<li>Ability to communicate effectively</li>
<li>Highly self-motivated and independent with ability to also work with a team</li>
<li>Excellent customer support skills</li>
<li>Excellent troubleshooting skills</li>
<li>Need to be able to examine, investigate, and solve dynamic problems with ability to think "out-of-the-box” and develop creative solutions.</li>
<li>Strong follow up skills</li>
<li>Scheduling flexibility (support department will run 24x7)</li>
</ul>
Education and Experience:
<ul>
<li>1-3+ years high-tech customer support experience in a fast-paced environment</li>
</ul>
Supervisory Responsibility
None
Work Environment
This job operates in a clerical, office setting. Noise level is typically moderate. This role routinely uses standard office equipment such as computers, phones, filing cabinets, copiers, scanners and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position with a schedule that varies, but will typically involve approximately 40 hours a week. Hours are subject to change at the company’s discretion.
Travel
Little to no travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Tier 1 Technical Support Representative

<h3>Job Description</h3>
Job DescriptionJob Title: SSF Technical Support Representative -- Level One (SSF)Description:Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at cyberCSI's customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.Essential Duties and Responsibilities:• Responsible for customer satisfaction results and SLA measurements.• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at cyberCSI's customer repair facility. • Prioritize assignments is order of importance.• Update the status of all work performed on any service job using cyberCSI's custom built call-tracking and customer database.• Be proactive regarding job efficiency to include suggestions for the Service Department.• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.• Follow defined company policies and procedures.• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.Other Duties:• Research and submit recommendations to your manager for improving CSI's service operation.• Help out on large moves and reorganizations within CSI's customer repair facility.• Perform inventory counts at the end of every quarter. • Saturday work may be required on occasion.• Backup to the Integration department, following scripts and quality control assurance procedures when integrating and testing computer hardware and software components. This includes accurate and timely updates, as instructed.Education/Experience:• Knowledge of the Macintosh and PC computer and related Windows operating systems.• Knowledge of Laser and or Solid Ink Printer operation and repair. (Xerox certification a plus.)• Good interpersonal skills and organizational skills.• Must be dependable and able to meet deadlines consistently.• Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.• Multi-tasking skills are a must.• Requires a sound technical background with 0-2 years of professional experience.• Troubleshooting and problem experience are helpful. • Excellent communication skills are a plus.• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.• Technical authorization with one or more of the following manufacturers: Xerox, Apple Computer Inc., Hewlett Packard Desktop, Notebook computers, as well as local and networked printers. • A+ certification is a plus.

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