field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.
Headquartered in Carlsbad, CA, with several R&amp;D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.
Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.
Summary: 
Reporting to the technical support manager/supervisor, the Technical Support Representative 1 will provide post-sales support to the customers via phone or email interactions. This is a customer facing position and requires excellent verbal communication skills. A positive and optimistic approach to helping our customers solve problems is essential to providing a good customer experience. Working closely with the rest of the Technical Support team, the Engineering and Quality groups. This position provides valuable information on customer product usage to the organization for continuous improvement activities. This opening is in support of our new and existing products and their capability to network with our customers’ systems. Specifically, the Linear Branded commercial gate, Garage Door and wireless Radio product lines. 
MUST HAVE EXPERIENCE OR FAMILIARALITY WITH GATE INSTALLATION, GATE ARMS, AND RELATED COMPONENTS.
Location: Fully onsite in Carlsbad, CA
Schedule: Monday-Friday, 7:00 AM to 3:30 PM PST
Hourly range: $22.00 to $27.00 USD, depending on experience
Primary Responsibilities: 
<ul>
<li>Provides advanced technical support and assistance to customers via email, phone, and/or other remote methods.</li>
<li>Addresses and respond to customer inquiries on organization products and services, including installation, operations functions, troubleshooting and maintenance.</li>
<li>Provides customers with preventive maintenance and configuration recommendations to improve product usability and performance.</li>
<li>Documents customer interactions, including details of inquiries, complaints, comments and actions taken in CRM.</li>
<li>Review and provide feedback to the technical writing staff for new product documentation.</li>
<li>Note customer issues with the potential for product improvements and providing that information to the Engineering team.</li>
<li>Provide input to the RMA team on returns when special testing is required.</li>
<li>Perform any other related duties as required or assigned.</li>
</ul>
Qualifications: 
<ul>
<li>Minimum 2-year degree preferred.</li>
<li>1 or more years technical support experience preferred.</li>
<li>Experience with support of networked equipment and commercial gate operators</li>
<li>Spanish language capability desired.</li>
</ul>
Knowledge, Skills, and Abilities: 
<ul>
<li>Knowledge of and ability to troubleshoot networked devices and Gate Operators</li>
<li>Experience with Commercial gate operators and/or hydraulics a Plus</li>
<li>High customer service orientation.</li>
<li>Self-directed with the ability to prioritize workload.</li>
<li>Ability to quickly learn the various products, their faults and corrections.</li>
<li>Demonstrate effective telephone communication skills.</li>
<li>Well-developed communication and analytical skills.</li>
<li>Possess the ability to read and interpret blueprints and technical specifications.</li>
<li>Electrical circuit (Low and High voltage) understanding.</li>
<li>Ability to use and instruct on the use of electrical diagnostic tools. (I.E. Voltmeter/Ohm meter)</li>
<li>Possess an aptitude for mathematical concepts and the ability to read and interpret specification sheets.</li>
<li>Demonstrate attention to detail.</li>
<li>Proficiency with Microsoft Office tools.</li>
<li>Excellent organizational skills.</li>
<li>Positive attitude, self-motivated and eager to succeed.</li>
</ul>
Physical Requirements:
Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions. 
<ul>
<li>Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. </li>
<li>Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard. </li>
<li>Manual dexterity suitable for use of utilizing a computer. </li>
<li>Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting. </li>
<li>Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation. </li>
<li>Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation. </li>
<li>Light to moderate lifting. </li>
</ul>
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>Must be comfortable working in an office environment to include moderate noise levels. </li>
<li> The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.</li>
</ul>
==================================================================================================
As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way.
Disclaimer: 
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.

Technical Support Representative 1

<h3>Job Description</h3>
Job Description
Technical Support Representative Job Description
The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific training will be provided.
The employee must coordinate with end users, onsite technicians, and Xante Authorized Dealers to effectively resolve customer issues and complaints. Provide an excellent service experience by promptly and actively communicating with all customers. The technician must diagnose and resolve technical hardware and software issues. They must follow up with customer to make sure all customer expectations are exceeded. All information about customer inquiry must be documented in our CRM. Technician also conducts comprehensive training for the customers to properly and effectively operate our equipment during in-house classes and at customer's site during installations.
Requirements
<ul>
<li>High School Diploma</li>
<li>Exemplary Attendance and Punctuality</li>
<li>Excellent written and oral communication</li>
<li>Strong work ethic</li>
<li>Ability to multi-task and reprioritize throughout the day</li>
<li>Must be able to lift up to 75 pounds repetitively</li>
<li>Travel is required. (averages 35%)</li>
<li>Valid Driver's License</li>
<li>2+ years experience in the help desk environment is required</li>
</ul>
Company DescriptionPlease send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to Xante Corporation Attention HR P.O. Box16526 Mobile, AL 36616 
<h3>Company Description</h3>
Please send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to \r\nXante Corporation\r\nAttention HR \r\nP.O. Box16526\r\nMobile, AL 36616

Technical Support Representative

<h3>Job Description</h3>
Job Description
Job description
Job Overview As part of the SIPRNet Enterprise Service Center, you will join a team of elite Service Desk Technicians that cover a 24x7x365 Service Desk for the entire Air Force. This position is open at Peterson SFB.
Shift needed: Nights 10pm-6am, Saturdays thru Wednesdays. This role is 100% onsite.
Provides onsite Tier 2-3 technical support and analysis to global Air Force and Space Force base IT personnel and customers. The candidate(s) must be able to assist local and remote users with complex IT-related issues and support daily IT Operations. The successful candidate(s) must possess solid interpersonal skills in addition to high technical aptitude. Position is designated as "Mission Essential”.
What you'll do:
<ul>
<li>Manage Service Desk queues, identify trends, provide improvement plans and resolve tickets</li>
<li>Provide expertise for the resolution of technical problems and troubleshoot issues</li>
<li>Respond to and update Service Desk tickets</li>
<li>Create/Receive/Escalate/Track work orders and incident tickets</li>
<li>Properly route work orders and incident tickets to the appropriate group</li>
<li>Create and modify accounts in Active Directory</li>
<li>Monitor network for outages</li>
<li>Resolve incidents using internal subject matter experts (SMEs) and OEM SMEs</li>
<li>Assist with reactive and proactive Problem Management</li>
<li>Support Change/Asset Management as required, via ticketing processes.</li>
<li>Interface with various levels of Air Force customers: CFP, NOS, MCCC, AMAC</li>
</ul>
to jointly troubleshoot
<ul>
<li>Support/Coordinate Authorized Service Interruption support after hours.</li>
<li>Document procedures, processes, customer guides, and internal technical documents</li>
<li>Track metrics for incident tickets and watch for trends</li>
<li>Monitor the network, applications, configurations, server configurations, NetFlow, logs, device tracker, virtualization, database performance, storage performance, and patch management</li>
<li>Identify, document, and resolve end-user issues/problems encountered on network/computing equipment</li>
<li>Coordinate with Service Desk Manager for performance of asset inventory, hardware orders, equipment movement, and shipping needs</li>
<li>Other project support as needed</li>
</ul>
You will support the network and end user devices for the customer base, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
Customer experience is key and thus the Service Desk Technicians may provide training to customers. All work is performed inside enclave located on an active military base; no Travel is required. Service Desk Technicians will partner and build relationships with internal developers and engineers to reduce reoccurring incidents. General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems, accounts, and services.
QUALIFICATIONS Associates degree in Information Technology Computer Science or equivalent 2 – 3 Years of relevant experience; Minimum of 3 years supporting end-users of networked computers (laptops/desktops); Minimum of 3 years of progressive experience in a call center/service desk environment
What you'll need:
<ul>
<li>An active CompTIA Sec+ CE certification (DoD CyberWorkforce 8140 certification IAT Level II )</li>
<li>Active DoD Secret Clearance</li>
<li>Service Desk (Remedy or SNOW experience): 3+ years</li>
<li>Proven customer support and ability to troubleshoot complex environments</li>
<li>Supporting the Windows OS: 3+ years</li>
<li>Knowledge of Active Directory Users and Computers</li>
<li>Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat</li>
<li>Strong troubleshooting and problem-solving skills</li>
</ul>
Desired experience:
<ul>
<li>Air Force Network IT experience preferred</li>
<li>Experience using SolarWinds monitoring application</li>
<li>Basic understanding of static routing, ACLs, OSPF, and BGP protocol</li>
</ul>
Primary shift: Nights, 40 hours/week, Sat-Wed with ability to support 24x7 schedule as needed. Onsite only, no remote work due to nature of work.
Company DescriptionMarathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support. 
<h3>Company Description</h3>
Marathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.

<h3>Job Description</h3>
Job Description
Are you passionate about problem-solving and providing top-tier support? This Florida based software development company is looking for a Technical Support Representative who will play a key role in delivering exceptional service to QuoteWerks customers. You’ll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction. This is an on-site position located in Orlando, FL.
We’ll Provide:
<ul>
<li>
Robust benefits package including health insurance, dental, 401K, PTO and holidays
</li>
<li>
Salary range of $55,000-$65,000
</li>
<li>
A set schedule of 845am-5:15pm to help promote work/life balance
</li>
<li>
Support/mentorship from supervisors and other team members
</li>
<li>
Opportunities for continued growth and learning
</li>
</ul>
What You’ll Do:
<ul>
<li>
Provide technical support for QuoteWerks products, assisting customers via phone, email, and other channels to resolve issues efficiently
</li>
<li>
Troubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing system
</li>
<li>
Build and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessible
</li>
<li>
Facilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout design
</li>
<li>
Collaborate with internal teams to escalate and resolve complex issues, ensuring prompt and effective solutions
</li>
<li>
Assist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support Manager
</li>
</ul>
Skills You’ll Need:
<ul>
<li>
At least 2 years of technical support experience (SaaS experience preferred)
</li>
<li>Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQL (Nice to have)</li>
<li>
3-5 years of professional in-office experience with small to medium sized businesses&nbsp;
</li>
<li>
Strong understanding of the technical support role in a call center environment
</li>
<li>
Experienced troubleshooting and problem-solving skills
</li>
<li>
Strong verbal and written communication skills
</li>
<li>Valid license and reliable transportation</li>
</ul>
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here: <a href="https://www.ondemandassessment.com/link/index/JB-G3NR21JNU?u=1110981" target="_blank">https://www.ondemandassessment.com/link/index/JB-G3NR21JNU?u=1110981</a>

<h3>Job Description</h3>
Job Description
Description
Customer Service: Provide exceptional service to internal and external customers by being courteous, polite, and friendly.
Issue Resolution: Address customer issues immediately to determine support needs and resolution paths.
Knowledge Base Utilization: Search Knowledge Base articles and Standard Operating Procedures for resolutions or escalate requests to higher support teams.
Technical Support: Provide first-level technical support through email, telephone, ticketing system, and other channels.
Needs Assessment: Guide customers in procedures for equipment requests, relocations, software installations, sign-on, or programming changes.
Documentation: Fully document resolutions and actions taken in the ITSM ticketing system.
Team Collaboration: Assist team members on support projects and departmental operations.
Escalation: Consult with team lead on escalated tickets and follow-ups.
Teamwork: Maintain excellent teamwork on all assigned and scheduled support projects.
Professionalism: Be punctual and ready to perform duties and assignments, whether working in the office or remotely.
Administrative Tasks: Complete timesheets, compliance training, and shift changes independently.
Additional Duties: Perform other duties and special projects as assigned by tier members or Customer Support Leadership.
Horus: 
Monday-Friday 8am-5pm 
Skills &amp; Qualifications
- At least 1 year of customer service, highly prefer call center experience (about 20-30 calls a day)
- Strong verbal and written communication, Must be able to clearly communicate in English
- Comfortable navigating on a computer
- Proven ability to multi-task with customer intake process concurrently: Calls, Remedy Tickets, and Chat
- entry level profile
Preferred:
- bachelors degree (especially, a degree in Computer Science, Information Technology, Computer/Data Systems Management)
- salesforce or servicenow experience (think ticketing and resolution experience)
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Luis Obispo,CA.
Application Deadline
This position is anticipated to close on Jul 1, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
The Opportunity:
 
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
 
We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.
Job Summary:
We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities:
<ul>
<li>Answer inbound calls and greet customers with energy and enthusiasm.</li>
<li>Assist callers with mobile devices. Troubleshooting devices.</li>
<li>Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.</li>
<li>Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.</li>
<li>Meet department productivity and quality standards.</li>
<li>Strive for first call resolution and take true ownership of customer needs and issues.</li>
<li>Communicate and follow instructions for one call customer resolution.</li>
<li>Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.</li>
<li>Take an active role in educating customers about our clients products and services.</li>
</ul>
Requirements:
<ul>
<li>Work from Home position</li>
<li>Equipment Provided</li>
<li>1+ years of customer service experience required.</li>
<li>Must have at least 1 year of technical support experience with mobile phones.</li>
<li>HS Diploma or GED/equivalent.</li>
<li>Computer literacy and typing skills of 25 words per minute.</li>
<li>Self-motivated and able to adapt and comprehend changes in business processes or procedures.</li>
</ul>
 
About Lehman Consulting and Recruiting
 
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive todays job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
 
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

<h3>Job Description</h3>
Job Description
Hansen Gress has been trusted by local businesses in Juneau, Alaska to provide managed IT services since 2005; we are the oldest and largest managed services provider (MSP) in Alaska’s capital city. Our client base has also grown dramatically and consists of some of Juneau’s most recognizable businesses, including many nonprofit organizations. We interact with a wide variety of over 70 clients, such as helicopter tour operators, arts and culture organizations, healthcare practices, breweries, movie theaters, resources for survivors of domestic violence, fish processing plants, and more.&nbsp; We have a strong commitment to client satisfaction and strive to always teach clients how to feel more comfortable and confident with their technology over time. As a result of this foundation, we are growing rapidly. Over the past six years, our team has expanded from just 2 to 14 members, and just recently we’ve welcomed our 21st employee. The Role We're looking for Technical Support Representatives to join our team! In this role, you'll assist clients with technical issues and concerns across various channels, ensuring they receive clear and effective solutions. If you enjoy helping others navigate technology and solving problems with patience and expertise, we'd love to hear from you! The position is full-time and offers flexible hours. Our company is dynamic with many opportunities for both personal and professional growth.&nbsp; Please note: This is an ongoing recruitment. If you’re seeing this role posted for a while, it’s because we’re continuously hiring to support our growing team.
 What You’ll Do
<ul>
<li>
Provide friendly and effective technical support, troubleshooting issues via tickets, phone calls, emails, and in-person interactions.
</li>
<li>
Communicate clearly with clients to understand their concerns and explain solutions, offering process improvements where applicable.
</li>
<li>
Respond to urgent support requests, such as approving software installations, procuring equipment, and managing licenses.
</li>
<li>
Take on longer-term projects assigned by supervisors to help improve client systems.
</li>
<li>
Collaborate with vendors on behalf of clients to resolve technical issues.
</li>
<li>
Visit client offices as needed to diagnose and resolve technical problems in person.
</li>
<li>
Offer support during occasional evenings and weekends as required.
</li>
</ul>
 What You Bring
<ul>
<li>
1–2 years of experience in IT support, help desk, or a related field.
</li>
<li>
A strong focus on customer service and a collaborative approach.
</li>
<li>
Problem-solving skills, including the ability to identify patterns and suggest long-term solutions.
</li>
<li>
A proactive mindset and willingness to ask for help when needed.
</li>
<li>
Passion for technology and enthusiasm for how it can be used for social good.
</li>
<li>
A curiosity for learning and growing professionally—we support ongoing training and certifications!
</li>
<li>
Ability to pass a basic background check for airport security badging.
</li>
<li>
A valid driver’s license. (No personal vehicle required—driver policies apply.)
</li>
</ul>
 Compensation &amp; Benefits
<ul>
<li>
Pay: $20–$25 per hour, based on experience and qualifications.
</li>
<li>
Benefits: Health insurance (including vision coverage), retirement plans, flexible scheduling, and mobile device plan coverage.
</li>
<li>
This is an in-office role in the beautiful town of Juneau, Alaska. Relocation assistance is available for interested applicants.
</li>
</ul>
 Why Join Hansen Gress?
We value our team members and prioritize their growth and satisfaction. Employees are encouraged to dedicate 20% of their paid time to professional development, including certifications, research, and team-building opportunities.
Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.&nbsp;
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p2aAJJVvnB

<h3>Job Description</h3>
Job Description
Hansen Gress has been trusted by local businesses in Juneau, Alaska to provide managed IT services since 2005; we are the oldest and largest managed services provider (MSP) in Alaska’s capital city. Our client base has also grown dramatically and consists of some of Juneau’s most recognizable businesses, including many nonprofit organizations. We interact with a wide variety of over 70 clients, such as helicopter tour operators, arts and culture organizations, healthcare practices, breweries, movie theaters, resources for survivors of domestic violence, fish processing plants, and more.&nbsp; We have a strong commitment to client satisfaction and strive to always teach clients how to feel more comfortable and confident with their technology over time. As a result of this foundation, we are growing rapidly. Over the past six years, our team has expanded from just 2 to 14 members, and just recently we’ve welcomed our 21st employee. The Role We're looking for Technical Support Representatives to join our team! In this role, you'll assist clients with technical issues and concerns across various channels, ensuring they receive clear and effective solutions. If you enjoy helping others navigate technology and solving problems with patience and expertise, we'd love to hear from you! The position is full-time and offers flexible hours. Our company is dynamic with many opportunities for both personal and professional growth.&nbsp; Please note: This is an ongoing recruitment. If you’re seeing this role posted for a while, it’s because we’re continuously hiring to support our growing team.
 What You’ll Do
<ul>
<li>
Provide friendly and effective technical support, troubleshooting issues via tickets, phone calls, emails, and in-person interactions.
</li>
<li>
Communicate clearly with clients to understand their concerns and explain solutions, offering process improvements where applicable.
</li>
<li>
Respond to urgent support requests, such as approving software installations, procuring equipment, and managing licenses.
</li>
<li>
Take on longer-term projects assigned by supervisors to help improve client systems.
</li>
<li>
Collaborate with vendors on behalf of clients to resolve technical issues.
</li>
<li>
Visit client offices as needed to diagnose and resolve technical problems in person.
</li>
<li>
Offer support during occasional evenings and weekends as required.
</li>
</ul>
 What You Bring
<ul>
<li>
1–2 years of experience in IT support, help desk, or a related field.
</li>
<li>
A strong focus on customer service and a collaborative approach.
</li>
<li>
Problem-solving skills, including the ability to identify patterns and suggest long-term solutions.
</li>
<li>
A proactive mindset and willingness to ask for help when needed.
</li>
<li>
Passion for technology and enthusiasm for how it can be used for social good.
</li>
<li>
A curiosity for learning and growing professionally—we support ongoing training and certifications!
</li>
<li>
Ability to pass a basic background check for airport security badging.
</li>
<li>
A valid driver’s license.&nbsp;
</li>
</ul>
 Compensation &amp; Benefits
<ul>
<li>
Pay: $20–$25 per hour, negotiable for candidates with more experience.
</li>
<li>
Benefits: Health insurance (including vision coverage), retirement plans, flexible scheduling, and mobile device plan coverage.
</li>
<li>
This is a local position in Anchorage, Alaska. Relocation assistance is available to interested candidates.
</li>
</ul>
 Why Join Hansen Gress?
We value our team members and prioritize their growth and satisfaction. Employees are encouraged to dedicate 20% of their paid time to professional development, including certifications, research, and team-building opportunities.
Hansen Gress is committed to equal treatment and opportunities for all employees and job applicants. We are dedicated to building an inclusive and diverse company and have no tolerance for discrimination or harassment. We strive to provide meaningful opportunities for all, particularly those who have been traditionally marginalized in tech fields.&nbsp;
Powered by JazzHR
j9drsL2wfT

<h3>Job Description</h3>
Job Description
Are you looking to get your foot in the door with a company where you can grow in your IT career? Technical Support Representative A growing 20+ year-old company, located near the Quarry Shopping Center and the San Antonio Zoo, is expanding our team and seeking part time Technical Support Representative to work in a values-based team environment. This position starts at $13.50 with range to $19.50/hr depending on experience, valid certifications, and relevant education. Pay Structure Details: Base Pay: Starting at $13.50/hr Certification Pay Increases: &nbsp; - CWT or CompTIA A+:+$1.00/hr &nbsp; - RCNA or Network+:+$1.00/hr &nbsp; - ITIL 4: +$1.00/hr Education Pay Increase: &nbsp; - College degree in relevant network IT field: +$2.00/hr Technical Support Representative Position Summary: Our Technical Support Representative are responsible for handling inbound calls from property guests and property staff seeking technical support. This position serves as our frontline support to our customers’ technical needs for their internet service. In this position, you will be required to open and work support tickets, resolve user device connection issues, and identify network issues as well as resolve or escalate issues. The Technical Support Representative work with our Network Support Team to identify network issues and quickly address them. Technical Support Representative Responsibilities: - Provide outstanding phone and email support for our customers - Work in multiple call queues simultaneously - Assist callers with connection issues - Route VIP callers to proper departments and log the interaction - Be prompt and available during scheduled hours to ensure support coverage - Perform on-call/weekend support coverage as scheduled - Provide accurate reporting of cases and tickets - Identify trending issues - Handle call interactions within proper call handle timing - Dedicate and own open tickets and keep commitments to customers - Identify root-cause and analyze networking issues - Work directly with customers on network impacting issues - Identify network next steps, including equipment replacement needs and on-site dispatches - Provide proper documentation for hand-off of network issues/outages to Level 2 support Technical Support Representative​​​​​​​ Requirements: - High School diploma or equivalent - Help Desk / Call Center experience - Ability to learn quickly and absorb complex new technologies rapidly - Positive attitude about customers and the organization - Excellent phone etiquette and customer service skills - Ability to multi-task with strong attention to detail - Solid problem-solving skills and proven technical troubleshooting skills - High level of self-initiative and ability to work well in a team environment - Excellent written and oral communication skills - Ability to sit and work full schedule Work schedule - 4pm - 9pm Friday-Tuesday; off Wednesday &amp; Thursday - Ability to pass a background check and drug test
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