Job Description
Job Description
Are you passionate about problem-solving and providing top-tier support? This Florida based software development company is looking for a Technical Support Representative who will play a key role in delivering exceptional service to QuoteWerks customers. You’ll troubleshoot and resolve technical issues through phone, email, and more while helping build a knowledge base and ensure customer satisfaction. This is an on-site position located in Orlando, FL.
We’ll Provide:
-
Robust benefits package including health insurance, dental, 401K, PTO and holidays
-
Salary range of $55,000-$65,000
-
A set schedule of 845am-5:15pm to help promote work/life balance
-
Support/mentorship from supervisors and other team members
-
Opportunities for continued growth and learning
What You’ll Do:
-
Provide technical support for QuoteWerks products, assisting customers via phone, email, and other channels to resolve issues efficiently
-
Troubleshoot and resolve customer issues while maintaining accurate documentation in the company CRM and ticketing system
-
Build and maintain the technical support knowledge base, ensuring documentation is up-to-date and easily accessible
-
Facilitate customer training and consulting sessions, including software installations, sales training, data migrations, and layout design
-
Collaborate with internal teams to escalate and resolve complex issues, ensuring prompt and effective solutions
-
Assist with quality assurance testing for software updates, compatibility, and bug fixes as directed by the Technical Support Manager
Skills You’ll Need:
-
At least 2 years of technical support experience (SaaS experience preferred)
- Experience with networking, servers, databases, firewalls, Windows, MS backoffice suite, MS SQL (Nice to have)
-
3-5 years of professional in-office experience with small to medium sized businesses
-
Strong understanding of the technical support role in a call center environment
-
Experienced troubleshooting and problem-solving skills
-
Strong verbal and written communication skills
- Valid license and reliable transportation
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here:
https://www.ondemandassessment.com/link/index/JB-G3NR21JNU?u=1110981