<h3>Job Description</h3>
Document Imaging Specialist FLSA Status: Non-Exempt (Hourly) 
RB&amp;T Mission Statement:
As a trusted partner and friend, River Bank &amp; Trust helps our neighbors and the businesses in our communities to reach their financial goals.
Position Summary: 
The Document Imaging Specialist focuses on digitizing paper documents and securing them in an electronic archive or database. This position is also responsible for upholding the outstanding reputation of the bank by providing unmatched hospitality and support.
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions include, but are not limited to the following:
<ul>
<li>Furnish prompt, efficient, and accurate service in scanning and indexing loan files</li>
<li>Prepare documents for scanning/verification by sorting according to procedure</li>
<li>Index documents in a timely manner.</li>
<li>Verify each document that is scanned and indexed for quality control purposes.</li>
<li>File all documents according to department policy.</li>
<li>Assist co-workers in retrieving documents that have been scanned by using both the computer system </li>
<li>Maintain our customer's confidentiality in accordance with bank policy.</li>
<li>Participate in training sessions as required by supervisor.</li>
<li>Special projects and/or other duties as assigned by Management.</li>
</ul>
Minimum Qualifications:
<ul>
<li>High School diploma or equivalent</li>
<li>1-2 years of banking experience preferred </li>
<li>Proficiency in Microsoft Office products to include: Word, Excel, and Outlook</li>
</ul>
Skills, Abilities &amp; Expectations:
<ul>
<li>Attention to detail and excellent communication skills are required.</li>
<li>Maintain work area in a clean, neat, and professional appearance.</li>
<li>Be familiar with and follow policy and procedures, and support Management's decisions and goals in a positive, professional manner.</li>
<li>Stay abreast of regulatory requirements and complete annual compliance training applicable to the position</li>
<li>Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect.</li>
<li>Attend work on a regular basis, on time, and withstand varying degrees of stress and constant change. </li>
<li>Ability to work in a fast-paced team environment, handle multiple tasks, and prioritize work</li>
<li>Detail-oriented and organized</li>
<li>Excellent interpersonal and communication skills</li>
<li>Integrity, discretion, and respect for confidential information are absolutely essential</li>
<li>Willingness to adapt to change</li>
<li>Work within a variety of different software and web applications </li>
<li>Able to prioritize duties and effectively manage time</li>
<li>Must be dependable, on time, and withstand varying degrees of stress</li>
<li>Maintaining a professional, business-like appearance and demeanor</li>
</ul>
Physical Demands:
The employee will occasionally lift and/or move up to 25 pounds. The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus. The noise level in the work environment is usually moderate. The work environment and physical demands are those of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Disclaimer:
The above information has been designed to indicate the general nature and level of work performed within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Incumbents must attend work on a regular basis, on time, and withstand varying degrees of stress. This position description describes the minimum selection requirements to qualify for the position. Promotion and other employment decisions are based on employer needs, being in good standing, fully competent performance, and other non-discriminatory subjects.

Document Imaging Specialist

<h3>Job Description</h3>
Description:
Title: Imaging Clerk
Reports To: Imaging Manager
Summary: This position is responsible for accurately preparing and scanning a high volume of data to convert printed material into digital images within a reasonable proximity to department hourly average.
Essential Functions
<ul>
<li>Responsible for preparing and scanning paper documents according to customer specifications and directions.</li>
<li>Accepting changes to those specifications and directions understanding customer needs may change.</li>
<li>Utilize the automatic feeder and flatbed scanner to scan a variety of paper sizes.</li>
<li>Set scanner parameters as identified for each job to ensure accurate handling per customer specifications.</li>
<li>Responsible for daily maintenance/cleaning of scanner to ensure image quality.</li>
<li>Responsible for logging document/box numbers assigned during scanning for future retrieval.</li>
<li>Assist other team members with document preparation and indexing.</li>
<li>Complete all other tasks assigned by supervisor or Director of Operations.</li>
</ul>
Requirements:
Competencies:
<ul>
<li>Detailed knowledge of the digital scanning process including an understanding of how digital scanners work.</li>
<li>Ability to locate and select appropriate client files in the computer system for scanning into the appropriate location.</li>
<li>Able and willing to consistently report to work on time prepared to perform duties of position.</li>
<li>Understanding of the need to set and meet departmental productivity benchmarks and quality standards.</li>
<li>Well organized and detail oriented.</li>
<li>Able to work both on a team and individually.</li>
</ul>
Work Environment: Must be able to tolerate heat in the summer and cold in the winter.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.
Education and Eligibility Requirements
<ul>
<li>Must be able and willing to communicate effectively in English.</li>
<li>Must have skill and proficiency using a computer workstation and scanner systems.</li>
<li>Ability to trouble-shoot computer problems as they relate to electronic document conversion.</li>
<li>Must be able and willing to work overtime hours as needed.</li>
<li>Must have a positive and respectful attitude towards both coworkers and customers.</li>
<li>Must be able and willing to follow Company policies and procedures.</li>
</ul>
Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.

Imaging Clerk/ Document Preparation Specialist

<h3>Job Description</h3>
Chervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&amp;D, manufacturing, design, marketing, sales, and service teams throughout the world, we do it all.
Job Summary:
The IT Support Specialist provides technical support to external and internal customers relating to personal computers and desktop applications. This person evaluates functional requirements and support for on-going effective utilization of applications. This role requires external vendor interactions for support of IT service delivery.
Duties/Responsibilities:
<ul>
<li>Support Windows and Mac desktop applications, including user interface, word processing, spreadsheet, database and application system integration tools. </li>
<li>Setup, upgrade and install desktops and laptops. Configure, test, and install hardware, operating systems, peripherals and application software. </li>
<li>Provide desktop technical support to all external and internal customers. Evaluate desktop (personal computers, printers, faxes, etc.) requirements and issues; and identify and recommend/implement corrective action.</li>
<li>Assist IT applications group in support of administrative applications including Office 365, Adobe Cloud Services, etc.</li>
<li>Support Order Management System (OMS), Oracle and AWS.</li>
<li>Support IT service requests and hardware procurement including New Hire setups and separation removals. Work closely with the Network and System engineers (Regional &amp; Global) in supporting the day-to-day operations of IT infrastructure. </li>
<li>Provide administration and support of:
<ul>
<li>Active Directory, DNS, DHCP, etc.</li>
<li>ShoreTel Telephony systems</li>
</ul>
</li>
<li>Communicate project/request status and issues to IT management and IT customers. Notify management of issues and recommended solutions to ensure projects are completed, on-time, on-budget, and meeting project requirements from the business customer (in scope).</li>
<li>Develop/identify training manuals and in-person sessions, coordinate training of users on desktop applications. Responsible for keeping support documentation current and published for team collaboration.</li>
<li>Maintain up-to-date knowledge and awareness of company labs and desktop application products and trends.</li>
<li>Support Microsoft Azure Cloud and Mitel phone system.</li>
<li>Undertake responsibility and authority to identify departures from the quality system or test procedures and document such observations in accordance with the prescribed complaint system.</li>
<li>Support and/or assist with projects including new site implementations related to networking, computer/printer connectivity, and telephony.</li>
<li>Perform other duties as assigned.</li>
</ul>
Required Skills/Abilities &amp; Experience:
<ul>
<li>Solid understanding of PC Imaging concepts and systems.</li>
<li>Utilize and have solid understanding for using IT Service Management tools &amp; ticketing systems.</li>
<li>Broad knowledge of personal computers (Windows and Mac), both hardware and software, preferably in a Microsoft network environment. </li>
<li>A general knowledge of the Internet and related services such as e-mail is necessary to assist users.</li>
<li>Ability to configure, install and troubleshoot hardware and peripherals is required.</li>
<li>Employee should have a broad knowledge of Windows, Microsoft Office 365 and Mac. </li>
<li>.Technical certifications a plus. </li>
<li>Excellent verbal and written skills are required to deliver exceptional customer service.</li>
<li>Minimum of 1-3 years of relevant experience.</li>
</ul>
Supervisory Responsibility: This position does not have any supervisory responsibilities.
Travel: This position does not require any travel.
Work Environment Chervon North America operates in a casual and fun environment. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, 401(k) and a competitive time off program.
We think Chervon is a great place to work!  Be part of our new future!  Better Tools.  Better World.  
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IT Support Specialist

<h3>Job Description</h3>
Description:
POSITION SUMMARY
Looking for a Career that Matters? JOIN THE STAT Team!
The Document Processing Specialist is responsible for the daily preparation, scanning, and verification of discharged patient medical records/charts. The Document Processing Specialist ensures all medical records are processed in accordance with HMA and STAT Informatic Solutions’ guidelines. In addition, Document Processing Specialists are responsible for communicating all issues that impact the quality or timely completion of the production process to the Regional Director of Operations or Imaging Supervisor.

Schedule: Monday - Friday, 9:00am - 5:30pm or 11:00am - 7:30pm, with occasional Saturdays. $15.00 per hour plus benefits.

Essential Functions:
<ul>
<li>Check and receive in charts using daily discharge summary list.</li>
<li>Accurately prepare Patient Medical Charts for scanning based on guidelines established by HMA and STAT Informatic Solutions.</li>
<li>Responsible for scanning charts using a scanner device to make sure chart count balances per batch cover sheet while ensuring the highest image quality.</li>
<li>Verify and index batches (medical record charts) into the computer and required software to release charts into work production queue.</li>
<li>Meet daily production goals established by Operations Managers and/or Supervisors.</li>
<li>Display effective and professional communication with internal and external customers.</li>
<li>Adhere to all HIPAA and confidentiality policies at all times.</li>
<li>May be responsible for assisting in the training of new hires by utilizing operational knowledge of production processes and STAT Informatic Solutions module based training programs.</li>
<li>May be responsible for checking the queue as needed.</li>
<li>Assist as directed with daily chart quality control and processing of reports.</li>
<li>Adhere to all policies, guidelines, programs, and procedures in the employee handbook.</li>
<li>Participate in periodic team meetings as necessary.</li>
<li>Perform other duties as assigned.</li>
</ul>
Requirements:
POSITION QUALIFICATIONS
Document Processing Specialists must be able to communicate (both written and oral) clearly, proactively and concisely with all key stakeholders, manage their time by organizing and completing work within given deadlines, and make critical decisions while following company policies, guidelines, and procedures. Document Processing Specialists must also be able to adapt to change in environment and/or circumstances with a positive outlook and adjusting effectively to work within new work structures, processes, requirements, and/or cultures. Furthermore, must be able to independently take prompt proactive steps towards problem resolution and able to pay attention to details in order to perform work accurately and thoroughly.
ADDITIONAL SKILLS &amp; REQUIREMENTS
Must have either a high school diploma or general education degree (GED) with a minimum of 6 months to 1-year related experience. Some college preferred, but not required. Must be proficient with computers, office equipment, and computer software necessary to perform and complete daily production. Must also have thorough knowledge of federal and state information regulations and medical record keeping requirements. Must be able to pass pre-employment screening based on Hospital and Company guidelines and policies.
WORK ENVIRONMENT
This position is performed in an office setting within a hospital or warehouse environment. Long periods of sitting and or standing may be required. Requires eye-hand coordination and manual dexterity sufficient to operate all office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Document Processing Specialists must remain flexible and available to provide staffing assistance for any/all last-minute projects or emergency situations.

Document Processing Specialist

<h3>Job Description</h3>
IMAGING/SCANNING SPECIALISTImaging/Scanner PositionAre you ready for a dynamic role where your attention to detail and teamwork shine? As a Stager/Scanner, you'll be an essential part of the operations, working on-site from 8:30 am to 5:00 pm. Responsibilities of Imaging/Scanner Position
<ul>
<li>Classifying and staging multi-page documents via mail, email, fax, and online, according to program and type. </li>
<li>Batching multiple documents of the same type, ensuring each document is properly separated from the next to avoid rescans and possible HIPAA violations.</li>
<li>Assigning ACNs based on program, type, and date. </li>
<li>Scanning documents into an electronic imaging system.</li>
<li>Familiarity using an electronic imaging system to search/review documents.</li>
<li>Updating multiple log sheets with ACNs and counts. </li>
<li>Must be detail oriented and able/willing to work independently and as part of a team.</li>
<li>Use multiple computer programs throughout the day to ensure all documents and applications are processed in a timely manner. </li>
</ul>
Experience Required of Imaging/Scanner Position
<ul>
<li>Accuracy is key as you log batches and compile daily productivity reports for our team leads.</li>
<li>Must have basic math skills.</li>
<li>Knowledge of numerical filing system.</li>
<li>Compile and submit daily productivity reports to TA.</li>
<li>Interact with internal and external customers in a professional manner.</li>
<li>Communicate any issues or concerns with TA, Supervisor, Manager. </li>
</ul>
Full-time - $17/hr.Education:High School Degree (required)

Imagining/Scanning Specialist

<h3>Job Description</h3>
JOB DESCRIPTION
Position:Desktop Support Specialist
Position Summary:
This position is responsible for providing advanced, reliable, and secure communications, knowledge management, information systems support (voice, video, and data), and data center management for the Organization to enable their global Network Operations mission of operating and defending the enterprise network.
This position provides 8x5x52 (Federal business days) on-site and 24x7x365 on-call desktop and network support to three buildings located in Quantico, VA. The client supports approximately 1200 users, and the ancillary devices to support them to include workstations, printers, telephones, mobile phones (Android / Apple), servers, switches, and Laptops. The average amount of trouble tickets handled by the branch is approximately 250 per month at the main facility in Quantico, VA.
Clearance Requirement:Active DoD – TS/SCI
Scheduled hours:0800 – 1630
The team provides coverage from 0600-1800 daily. Team members start at different times to provide coverage and rotate every six months. Personnel provide coverage from 0600-1400, 0800-1600, and 1000-1800.
Salary: The salary offered will depend on education, certifications, length and relevance of work history, and professional experience.
DUTIES AND RESPONSIBILITIES:
<ul>
<li>Provide local area network support for any desktop-related problems, including, but not limited to installation of software and service requests for assets located on the unclassified and classified network.</li>
<li>Identify, research, and resolve technical problems as related to the user workstations, software, and other related user equipment, such as mobile phones.</li>
<li>Provide Tier II support to end users for either PC, server, or mainframe applications or hardware.</li>
<li>Support up to 100 global users of the Joint Worldwide Intelligence Communication System(JWICS).</li>
<li>Monitor and respond to hardware, software, and network problems.</li>
<li>Provide support and assist with the Continuity of Operations Plans (COOP) and other exercises at the secondary site, Camp Pendleton, CA and Kansas City, MO).</li>
<li>Develop and implement a process through which incidents are controlled, this includes problem recognition, research, isolation, resolution, and follow-up steps as defined in the ITIL version 4 framework established guidelines for the Information Technology Service Management (ITSM) discipline for managing information technology (IT) systems.</li>
<li>Respond to service requests via Remedy, telephone calls, email, and direct personnel requests for technical support.</li>
<li>Document, track, and monitor problems to ensure a timely resolution as defined in the ITIL version 4 framework established Guidelines for the Information Technology Service Management (ITSM) discipline for managing IT systems, and in accordance with required response times.</li>
<li>Interact with network services, software systems engineering, and applications development to restore service and identify and correct core problem.</li>
<li>Recommend systems modifications to reduce user problems.</li>
<li>Interact with Marine Corps Intelligence Activity (MCIA) network services, software systems engineering, and applications development to restore service and identify and correct core problems on JWICS.</li>
<li>Remediate any findings identified by the information assurance scans.</li>
</ul>

COMPETENCIES:
<ul>
<li>Good communication and interpersonal skills</li>
<li>Ability to follow policies and procedures</li>
<li>Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions</li>
<li>Aptitude to address negative situations and resolve them in a positive manner.</li>
</ul>
Education and Certification Requirements:
<ul>
<li>Compliant with DoD 8570.01-M IAT level II – GSEC, Security+, SCNP, or CCNA-Security. Professional series Certification within the product groups technology scope (e.g., MCA)</li>
</ul>
Background and Experience:
<ul>
<li>3+ Years of Desktop Support Experience. Experience with Windows 10 installation and troubleshooting. Experience with imaging devices</li>
</ul>
Required Technical Skills:
<ul>
<li>Experience with Win10 desktop support</li>
<li>ITIL Foundation (v3) or greater (desired)</li>
<li>Microsoft Certified Desktop Administrator Associate (MCA) (desired)</li>
<li>VMWare Certified Professional (VCP) (desired)</li>
</ul>

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
<ul>
<li>General office environment. Work is generally sedentary in nature but may require movement about the office for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.</li>
<li>Contractor site with 0-10% travel possible</li>
<li>Possible off-hours work to support releases and outages</li>
<li>Occasional movement of small articles up to 10lbs</li>
<li>Must be able to remain in a stationary position 50% of the time</li>
<li>Continually operates a computer and other office productivity machinery </li>
<li>Occasionally required to move self in different positions to accomplish tasks in various environment including tight and confined spaces</li>
<li>Continually required to communicate information and ideas so others will understand</li>
<li>Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard</li>
</ul>

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity Veterans/Disabled

Desktop Support Specialist

<h3>Job Description</h3>
Client Company OverviewOur client specializes in treating pain with compassion and cutting-edge therapies. They are dedicated to helping people find relief and restore their well-being with the best treatment plans.Job Site Location:Arlington, Mesquite, Plano, and Prosper, TXPay Rate:$18.00/hrSchedule:8:00 AM – 5:00 PM; Monday – FridayOvertime Available?Possible; some days run late to 6pmCOVID-19 Precautions:Please Ask Your Staffing SpecialistJob Type:Temp to HireJob Summary:Will work closely with healthcare professionals to accurately document patient encounters and assist with various clinical and administrative tasks.Duties/Responsibilities:
<ul>
<li>Medical Assistant duties (Back office and Front office)</li>
<li>Rooming patients</li>
<li>Vitals</li>
<li>EMR Data entry (Medial history/vitals/HPI/Imaging reports)</li>
<li>Administrative tasks (Faxing/emailing/scanning medical records/uploading imaging)</li>
<li>Answering phones (appointment confirmation/general questions/etc)</li>
<li>Injection procedure assistance, operating room equipment</li>
<li>Greeting patients, checking them in</li>
<li>Setting up the clinic and procedure room</li>
<li>Additional duties based on the clinic need</li>
<li>Live Spanish interpretation</li>
</ul>
Required Skills/Abilities:
<ul>
<li>Honest and reliable
<ul>
<li>Showing up on time</li>
</ul>
</li>
<li>Strong organization skills
<ul>
<li>This is a busy office and keeping your to-do list current and up-to-date is essential to avoid forgetting key responsibilities.</li>
</ul>
</li>
<li>EMR experience</li>
<li>Vitals signs</li>
<li>Phlebotomy</li>
<li>IV placement is a bonus</li>
<li>Respectful, strong customer service skills</li>
<li>CPR/BLS certification</li>
<li>Excellent communication skills</li>
<li>Team player</li>
<li>Strong computer skills (fast typing, able to navigate Microsoft 365:word/outlook/one drive/MS teams/cloud based EMR/VoIP-Internet phone system)</li>
<li>Ability to deescalate confrontational situations. Calm demeanor.</li>
<li>Employee must physically be able to move quickly and be able to help patients onto the procedure table, help them off the procedure table, and push/pull/slide the X-Ray equipment in the procedure room.</li>
<li>Quick learning with on-the job training</li>
<li>Spanish/English bilingual fluent and confident</li>
<li>Valid Driver’s License</li>
<li>Willing and able to commute to all 4 locations
<ul>
<li>Monday – Plano, TX </li>
<li>Tuesday – Arlington and Mesquite, TX</li>
<li>Wednesday – Arlington, TX</li>
<li>Thursday – Prosper, TX</li>
<li>Friday – Arlington and Mesquite, TX</li>
</ul>
</li>
</ul>
Education and Experience:Work requires broad knowledge in a general professional or technical field. Some college preferred or High School Diploma. Must have 2 years of recent experience.

Bilingual Medical Assistant

<h3>Job Description</h3>
Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, &amp; TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
Pacific Office Automation is currently seeking technicians who are skilled in repairing/maintaining Ricoh Production Printers or any other brand of copiers/printers for our Bend, OR region.
If you are a self-driven, service expert who is detail-oriented and capable of multi-tasking, we want to talk to you! If you are a skilled leader, have experience managing employees and are looking for the rare opportunity to make an impact leading a group of employees who already have a successful process in place, we want to hear from you!
As a Ricoh Production Technician, your duties will include:
<ul>
<li>Responsible for a full range of repairs and service procedures on high speed digital copiers/printers, full-color copiers/printers, facsimiles.</li>
<li>Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal and retrofits on a wide range of production machines. (Canon, Oce, Ricoh etc.)</li>
<li>Providing high quality technical support and expertise by complete each service call according to service agreements and requirements</li>
<li>Effectively complete all territory assignments and developing options to resolve unexpected problems</li>
<li>Participates in training to remain up to date with new products and procedures.</li>
<li>Provide specialist service to other field service technicians for unresolved technical problems/issues</li>
<li>Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities</li>
<li>Working in fast paced environment</li>
<li>Mon-Fri 8am - 5pm</li>
</ul>
Qualifications:
<ul>
<li>Must have experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing machines etc.</li>
<li>Applicants with any advanced Ricoh Production Print certifications are highly preferred.</li>
<li>Strong computer knowledge</li>
<li>Excellent customer service communication skills are essential</li>
<li>2-6 years minimum of relevant experience</li>
<li>Strong problem-solving and mechanical/electrical skills</li>
<li>Strong working knowledge of Windows 10 applications are required</li>
<li>Highly motivated and capable of working independently in the field</li>
<li>Must possess a valid driver’s license with a clean driving record. A company car will be provided.</li>
</ul>
Benefits: Pacific Office Automation offers a competitive compensation and benefits package including:
<ul>
<li>100% matched 401k</li>
<li>Company car</li>
<li>Medical/Dental/Vision plans!</li>
<li>PTO/Sick/Personal plans</li>
<li>Company sponsored manufacturer’s training to obtain advanced certifications</li>
<li>FSA programs and more!</li>
<li>Pay is determined based on experience.</li>
</ul>
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
#LI-Onsite

Ricoh Production Technician

<h3>Job Description</h3>
Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, &amp; TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
Pacific Office Automation is currently seeking a Production Print Technician who is skilled in repairing and maintaining Konica Minolta &amp; Ricoh Production Printers for our office in Beaverton, OR.
If you are a self-driven, service expert who is detail-oriented and capable of multi-tasking, we want to talk to you!
Essential Job Duties
<ul>
<li>Responsible for a full range of repairs and service procedures on high-speed digital copiers/printers, full-color copiers/printers, facsimiles</li>
<li>Diagnostics, installation, troubleshooting, machine modifications, software upgrades, removal, and retrofits on a wide range of production machines. (Canon, Oce, Ricoh, etc.)</li>
<li>Providing high-quality technical support and expertise by complete each service call according to service agreements and requirements</li>
<li>Effectively complete all territory assignments and developing options to resolve unexpected problems</li>
<li>Participates in training to remain up to date with new products and procedures.</li>
<li>Provide specialist service to other field service technicians for unresolved technical problems/issues</li>
<li>Provide technician support to our sales team members to effectively maximize equipment leads and upgrade opportunities</li>
<li>Working in a fast-paced environment</li>
</ul>
Qualifications
<ul>
<li>2-6 years minimum of relevant experience</li>
<li>Must have experience with servicing and repairing production level office equipment such as copiers, printers, fax machines, mailing machines, etc.</li>
<li>Applicants with any advanced Konica Minolta Production and/or Ricoh Production Print certifications are highly preferred</li>
<li>Strong computer knowledge</li>
<li>Excellent customer service communication skills are essential</li>
<li>Strong problem-solving and mechanical/electrical skills</li>
<li>Strong working knowledge of Windows 10 applications</li>
<li>Highly motivated and capable of working independently in the field</li>
<li>Must possess a valid driver’s license with a clean driving record. A company car will be provided</li>
</ul>
Benefits
<ul>
<li>Advancement and growth into leadership roles</li>
<li>Team-player environment</li>
<li>Medical/Dental/Vision/Life insurance plans</li>
<li>Matched 401k</li>
<li>PTO, Vacation, Sick Leave</li>
<li>FSA/HSA programs</li>
<li>Company car for work and personal use</li>
</ul>
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
#LI-Onsite
#ZR

Production Print Technician

<h3>Job Description</h3>
Description:
I. INTRODUCTION
A. This position is based at Raleigh Radiology Business Support Services, a business office supporting the operations of all Raleigh Radiology free-standing outpatient imaging centers, located at 5220 Greens Dairy Road, Raleigh NC 27616, but may be a remote position as deemed appropriate.
B. The Teleradiology, Hospital, and Physician Services Specialist serves in a primary support role for radiologists and as a functional liaison between hospital staff and medical staff from various facilities. The primary function is to support the radiologists with daily operations including order entry and Clario issues, providing effective communications, and following up with urgent/critical findings. 
C. Additional duties include speaking with patients and referrers as the WithinHealth Care Coordinator, assisting with the lung screening program, and managing the radiologist hotline. The Teleradiology, Hospital, and Physician Services Specialist plays a consistent, key role in problem-solving as issues arise.
D. This position is part of a decentralized hospital management department.
E. This position reports to the Director of Hospital &amp; Teleradiology Operations.
F. Work Hours are Monday-Friday: 9:30 am-6:00 pm.
Requirements:
1) MAJOR DUTIES AND RESPONSIBILITIES 
General Duties 25%
a) Maintains standards of professional care and maintains patient confidentiality.
b) Executes duties and tasks within the policies and procedures of Raleigh Radiology.
c) Performs job responsibilities in a safe, efficient, and professional manner.
d) Reports and records pertinent information in the Radiology Information System.
e) Assists patients, referral coordinators, referring physicians, and coworkers.
f) Participates in economical utilization of supplies.
g) Maintains a clean, neat, professional workspace, focusing on the protection of confidential information. Personal items are kept at a minimum and out of view of non-employees.
h) Assures that equipment is always maintained and available for use.
i) Assists coworkers and physicians to ensure timely and accurate delivery of care.
j) Establishes and maintains open communication.
k) Assists with / or institutes emergency measures for sudden adverse occurrences when necessary.
l) Maintains a clean, safe, and well-maintained supplied environment for patients and staff. 
m) On a regular, sustained basis, cooperates with other staff members both inside and outside the department in accomplishment of own job duties as well as assisting others in accomplishing theirs; serves as a team player and role model for other employees in the organization, always exhibiting traits of courtesy, caring, helpfulness, and respect; conducts oneself in a service-oriented manner that is attentive, pleasant, cooperative, sensitive, respectful and kind when dealing with team members, visitors, public and all employees.
n) Performs other duties and accepts responsibility, as assigned.
o) Is properly trained and can demonstrate competent use of Radiology Information System (RIS), telephone system, scanners/printers, and other equipment related to specific jobs. 

2) Job Specific Duties 65%
a) Answers telephone calls by 3rds ring to accomplish requests from referring physicians’ staff and referring physicians.
b) Follows protocols for the position while providing service in a professional, efficient manner.
c) Ensures that calls are properly routed and handled in the highest professional way, using practice or hospital information systems to research calls that can be handled immediately.
d) Ensures that all received images for interpretation are appropriately ordered and documented.
e) Using the appropriate tools and applications, document all information related to hospital imaging, and other imaging as directed. 
f) Enters demographic information into the RIS as needed.
g) Accurately records information in the patient record, including ensuring requests and images have appropriate and accurate information.
h) Answers questions within the scope of knowledge. Directs questions to appropriate personnel if unable to answer questions. 
i) Maintains productivity level at established standards.
j) Performs assignments with accuracy and professionalism.
k) Represents Raleigh Radiology to the community in a manner consistent with company's mission, vision, and values.
l) Monitors Clario, RIS, and hospital systems to monitor for issues and to notify radiologists if stat exams need interpretation.
m) Ensures familiarity with the radiology workflow from beginning to end and can assist with communication of bottlenecks.
n) Fields emails and phone calls for incoming requests, needs, or issues from physicians and coming in from radiologist hotlines.
o) Acquires/obtains necessary outside images when requested.
p) Calls reports to physicians as needed and documents the calls appropriately and according to policy.
q) Works closely with radiology staff, scheduling staff and other hospital staff. 
r) Identifies IT issues and applies understanding of the system to resolve them. 
s) Serves as a liaison for radiologists and IT to assist with resolving issues for radiologists, including calling IT, and putting in tickets to get problems resolved quickly; usually is the point of contact to help resolve issues.
t) Monitors WithinHealth portal and fields calls from patients and referrers regarding notifications.
u) Continues to develop job responsibilities as needs change.
v) Performs various duties as they arise.

3) Safety/Infection Control 5%
a) Adheres to safety/infection control policies and procedures.
b) Reports unsafe equipment and assures follow-up.
c) Assures that all equipment necessary for completion of job responsibilities is readily available and in working order.
d) Reports incidents and unusual occurrences according to department policies.

4) Other Duties 5%
a) Maintains the strictest confidentiality of all facility and facility-related employee/patient information.
b) Performs other duties as assigned.
______
100%
III. EDUCATION, EXPERIENCE, CERTIFICATION, LICENSURE
A. Education: MINIMUM: High School Graduate or equivalent.
B. Experience: Minimum one year experience in medical setting. Preference given to applicants with previous experience in Radiology practice.
C. Licensure: None

IV. DESIRED SKILLS
Ability to work independently, make sound decisions based on patient condition, and ability to follow directions. Flexibility, dependability, and professionalism are required. 

V. WORKING CONDITIONS / PHYSICAL REQUIREMENTS
Must be able to read without strain printed material the size of typewriter characters, glasses permitted, and the ability to hear the conversational voice, with or without a hearing aid, or the ability to compensate satisfactorily. Frequent, prolonged periods of sitting. 100% of the work is done by computer. Ability to type at 60+ wpm. Wear a headset to connect to the telephone. 

VI. NATURE OF SUPERVISION
A. Supervised by the Director of Hospital &amp; Teleradiology Operations
B. Supervises: None
C. Instruction / Assistance / Review of Work:
Standard Operating Procedures are documented for the performance of all aspects of this position. Orientation/training is provided at hire and ongoing as processes change, new procedures are added, and performance review dictates. Supervision is directly provided by the Director of Hospital Operations or Executive Director of Practice Operations.

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