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state

<h3>Job Description</h3>
Job Description
LHH Recruitment Solutions has partnered with a reputable company located in Philadelphia, PA.&nbsp;We are seeking a dedicated and experienced Customer Care Representative to join our team. The ideal candidate will have 2–3 years of experience in customer care, specifically in handling regulatory complaints, coordinating investigations, reporting, and customer follow-ups. This role does not require a degree but demands a robust understanding of customer client care. Job Title: Customer Care Representative Location: Philadelphia, PA 19103 Job Type: 1-Year Contract (Hybrid – Work from Home on Mondays and Fridays) Salary: $25–$28 per hour Experience Required: 2–3 years in customer care Education: No degree required
Key Responsibilities:
<ol>
<li>Receive and manage incoming complaints related to regulatory changes.</li>
<li>Sort complaints based on power status (on/off) and adhere to resolution timelines (5 days for power off, 30 days for power on).</li>
<li>Coordinate with other departments to investigate complaints and gather necessary information.</li>
<li>Create detailed reports on the progress and findings of investigations.</li>
<li>Type and format reports to ensure clarity and completeness.</li>
<li>Follow up with customers to provide updates on complaint status and resolution progress.</li>
<li>Maintain accurate records of all complaints, investigations, and customer interactions.</li>
<li>Ensure compliance with regulatory requirements and internal policies.</li>
<li>Deliver exceptional customer service to resolve issues efficiently and empathetically.</li>
</ol>
Qualifications:
<ul>
<li>2–3 years of experience in customer care.</li>
<li>Strong understanding of regulatory requirements and complaint handling.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to collaborate across departments.</li>
<li>Strong organizational and time management abilities.</li>
<li>High attention to detail and accuracy in documentation.</li>
<li>Proficiency with customer care software and tools.</li>
<li>Capable of managing multiple tasks and prioritizing effectively.</li>
<li>No degree required, but relevant experience is essential.</li>
</ul>
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.&nbsp;Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Pay Details: $25.00 to $28.00 per hour Search managed by: Cassandra Coakley Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

Customer Service Analyst

<h3>Job Description</h3>
Job Description
LHH is seeking a CUSTOMER SERVICE ANALYST for a long-term contract position in Downtown Houston, TX.
Position: CUSTOMER SERVICE ANALYST Type: temporary/contract (6 months - could extend) Location: HYBRID schedule (Houston, TX 77002) Compensation: $25-27/hr DOE Work Schedule: M-F, 8 am-5 pm
SUMMARY: We are seeking an Analyst I to join our team on a contract basis for 6 months, with the possibility of extension. The ideal candidate will have strong communication, phone skills, and customer service experience. They should be a self-starter who demonstrates initiative and works under minimal supervision. Analytical skills, attention to detail, and the ability to meet deadlines are essential. The candidate should also have experience in project management, including planning, organizing, and coordinating work assignments to effectively meet tight and/or multiple deadlines, handling multiple tasks simultaneously, and managing conflicting priorities and demands.
DAY-TO-DAY RESPONSIBILITIES:
<ul>
<li>
Audits the Coupa supplier changes and reviews transactions for compliance with established policies and procedures on an as-needed basis.
</li>
<li>
Must be comfortable with calling suppliers, establishing trust, and ensuring suppliers follow up on requested information to ensure suppliers receive payment, and/or update their data information as requested.
</li>
<li>
Responds to internal or external issues and resolves, tracking the resolution.
</li>
<li>
Monitors overall workflow to ensure timely completion of projects and daily work requirements and meets defined customer service level agreements.
</li>
<li>
Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
</li>
<li>
Recommends changes, updates, and processes for continuous improvement in areas of expertise.
</li>
<li>
Meets established daily/weekly metrics.
</li>
<li>
Resolves issues arising from internal department functions, or as brought forth by internal or external customers.
</li>
<li>
Tracks issues to resolution within department and in partnership with other groups.
</li>
<li>
Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
</li>
</ul>

MUST HAVE SKILLS:
<ul>
<li>
Communication, phone skills, customer service
</li>
<li>
Self-starter, demonstrates initiative and works under minimal supervision; analytical/attention to details, ability to meet deadlines, MS Office
</li>
<li>
Demonstrated skill in project management, including planning, organizing, and coordinating work assignments to effectively meet tight and/or multiple deadlines, handling multiple tasks simultaneously, and managing conflicting priorities and demands
</li>
</ul>

PRIOR APPLICABLE JOB EXPERIENCE:
<ul>
<li>
Demonstrated skills in Customer Service; Issue Resolution; Time Management
</li>
</ul>

SYSTEMS AND TOOLS:
<ul>
<li>
Coupa, Oracle, Service Now, Outlook, Concur
</li>
<li>
May require intermediate skills in Microsoft Office Suite as well as general business and/or accounting systems and subject matter knowledge applicable to the department assigned. This knowledge may include, but not be limited to, basic accounting processes and procedures, project management, training within areas of expertise, and strong analytical skills and communication skills.
</li>
</ul>

LEVEL OF EXPERIENCE:
<ul>
<li>
1 Year experience
</li>
</ul>

CERTIFICATIONS AND DEGREE REQUIREMENTS:
<ul>
<li>
Bachelor’s degree in business, accounting, or related field preferred
</li>
</ul>
 Pay Details: $25.00 to $27.00 per hour Search managed by: Nicole Vassiliades Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

<h3>Job Description</h3>
Job DescriptionSalary: 
Position: Logistics &amp; Customer Service Analyst
Territory: Houston Main office
Reports to: Logistics and Customer Service Coordinator
Department: Supply Chain
Work Schedule: In-Person
Job Type: Full time
FLSA Classification: Exempt
 
Mission:
Create a competitive advantage for the Supply Chain Department by delivering excellent logistics and import services that provide superior value to our customers.
 
Responsibilities:
<ul>
<li>Plan, import, and coordinate the transportation and distribution of products, guarantee compliance with Iconterms, shipping times, and timely delivery of orders to customers.</li>
<li>Acts as the primary contact for fulfillment with managers, customers, freight forwarders, and the warehouse shipping team.</li>
<li>Coordinates the routing of domestic and international sales orders, as well as the delivery times, by preparing accurate shipping documents for the assigned warehouse and mode of transport.</li>
<li>Coordinates with the international logistics team and the warehouse to ensure export documents are accurate.</li>
<li>Keep track of inventory levels, conduct analyses, and suggest improvements to optimize stock management. and propose improvements to optimize stock.</li>
<li>Provides assistance and answers customer inquiries regarding orders, deliveries, and products to ensure customer satisfaction.</li>
<li>Gather and analyze data related to logistics and customer service, producing reports that facilitate informed decision-making.</li>
<li>Communicates effectively with suppliers, carriers, and other departments to swiftly resolve issues.</li>
<li>Identifies opportunities to enhance logistics and customer service processes, recommending solutions and working collaboratively on their implementation.</li>
<li>Generate a value chain analysis before each import to determine the FOB cost.</li>
<li>Oversee the management of customer portfolio collections and handle the reconciliation of accounts and payments to suppliers.</li>
<li>Coordinate with van lines and couriers to ensure the timely pickup and delivery of shipments.</li>
<li>Respond to customer inquiries and direct clients to the appropriate channels for assistance.</li>
</ul>
Decision making/Level of authority:
<ul>
<li>It does not have staff in charge, nor does it execute a budget</li>
</ul>
Desirable knowledge:
<ul>
<li>Proficient in Microsoft Office, ERP, and SAP. Familiar with inventory management (WMS) and freight management (TMS), knowledgeable about free trade agreements and international trade regulations (including CTPAT, FDA, CBP, and USDA). Understanding of Incoterms.</li>
</ul>
Education:
<ul>
<li>Preferred to hold a degree or be studying in the fields of administration, logistics, business, industrial engineering, or related areas.</li>
</ul>
Experience:
<ul>
<li>A minimum of one year of experience is required in customer service or the logistics sector.</li>
<li>Ability to speak Spanish and English</li>
</ul>
 
Adaptation Period: 1-3 months
 
Physical requirements of the position: Sitting for extended periods is sometimes necessary, along with making continuous movements, carrying items, walking, and standing for long durations.
 
Protective equipment and elements: Ergonomics
 
Benefits:
 
<ul>
<li>401(k) match</li>
<li>Dental Insurance</li>
<li>Health Insurance</li>
<li>Vision Insurance</li>
<li>Life Insurance</li>
<li>Paid time off</li>
<li>Referral program </li>
</ul>
 
Schedule:
 
<ul>
<li>Monday to Friday</li>
</ul>

Logistics & Customer Service Analyst

<h3>Job Description</h3>
Job DescriptionMetalcraft of Mayville Metalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity Customer Service Analyst US-WI-Mayville Job ID: 2025-3950 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Metalcraft of Mayville, Inc. Overview 
Reporting to the Customer Service Manager, the Customer Service Analyst’s primary responsibility is to serve as the liaison between the Company and its customer base by supporting customer inquiries, complaints and order processing. 
 Responsibilities 
<ul>
<li>Provide a point of contact for external and internal customers that will be responsible to supply updates and feedback regarding customer account information</li>
<li>Understand the unique aspects of your customer account</li>
<li>Act as a liaison between external customer and other areas of the Metalcraft of Mayville organization and Scag Power Equipment</li>
<li>Ensure customer documents are handled and process accurately, in a timely and efficient manner</li>
<li>Work with manufacturing team to ensure customer expectations are achieved</li>
<li>Monitor and track customer delivery performance ratings</li>
<li>Monitor and maintain customer web based programs</li>
<li>Respond to customer phone calls, e-mail and faxes in a timely and professional manner</li>
<li>Other duties as assigned</li>
</ul>
 Qualifications 
<ul>
<li>Exceptional people skills in working with external customers and internal customers</li>
<li>Strong team player</li>
<li>Solid focus on customer expectations and needs</li>
<li>Basic understanding of materials planning and inventory concepts</li>
<li>Good understanding of manufacturing processes</li>
<li>Creative thinking skills</li>
<li>Exceptional oral and written communication skills</li>
</ul>
<ul>
<li>Associate degree with a business emphasis</li>
<li>Experience in Customer Relations</li>
<li>A minimum of 5 years of work experience in Production Planning or Customer Service</li>
<li>SAP knowledge is helpful</li>
<li>Basic knowledge of word and excel</li>
<li>Experience handling major OEM customers in a manufacturing environment or metal fabrication is a plus</li>
</ul>
Metalcraft of Mayville is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities
PM17
 
Compensation details: 7.24-7.25
 
PI1e828051dbd7-25405-37437853

<h3>Job Description</h3>
Job DescriptionDescription:
Natureplex is a privately held pharmaceutical manufacturer of over-the-counter medicines and electrolytes. Our company was established in 2001. We offer our own control brand as well as private label and contract packaging. With two locations in Memphis TN and Olive Branch MS, we are rapidly expanding and have exciting opportunities for career advancement. 
 
We are seeking a detail-oriented and analytical Customer Service Analyst to join our team. The ideal candidate will be responsible for analyzing customer service data, identifying trends, and providing insights to improve customer satisfaction and operational efficiency. This role requires strong communication skills and a passion for enhancing the customer’s experience.
 
In addition to career growth, we also offer a range of benefits and perks to our employees. 
These include:
 
- Paid Vacation
- Medical Insurance with 80% coverage for employees and 20% for dependents
- Dental and vision insurance
- Short-term Disability
- Voluntary Life Insurance 
- Company-paid life insurance
- 401k plan with company-matching
- Weekly pay
 
We provide equal employment opportunities and create a safe and fair work environment for all employees.
Natureplex is an Equal Opportunity Employer. Natureplex participates in E-Verify.
Requirements:
Essential Functions
<ul>
<li>Monitor Inventory levels.</li>
<li>Monitors progress of orders throughout production, communicating across multiple departments to ensure the timely </li>
<li> processing of orders in accordance with customers' requirements and company standards.</li>
<li>Appropriately communicate with customers via email and phone to provide support and information on production.</li>
<li>Promptly communicate any issues and concerns to the customer. </li>
<li>Ensure that appropriate actions are taken to resolve customers’ issues and concerns.</li>
<li>Provide excellent customer service.</li>
<li>Data and order entry by maintaining customers’ accounts and records of customer interactions with details of inquiries, complaints, or comments.</li>
<li>Thrive in a fast-paced environment.</li>
<li>Provide support to internal and external customers.</li>
<li>Sales and marketing support</li>
<li>Booking Sales Orders</li>
<li>Routing Shipments</li>
<li>Creating and sending invoices to customers</li>
<li>Other duties as assigned</li>
</ul>
Competencies
Decision Making 
 Uses sound judgment to make good decisions 
 Considers all pertinent facts and alternatives before deciding on the most appropriate actions 
 Commits to decision.
Teamwork
 Interacts with people effectively
 Able and willing to share and receive information 
 Co-operates within the group and across groups 
Work Standards
 Sets and maintains high performance standards 
 Pays close attention to detail, accuracy and completeness 
 Shows concern for all aspects of the job and follows up on work outputs.
Motivation
 Displays energy and enthusiasm in approaching the job 
 Commits to putting in additional effort 
 Maintains a high level of productivity and self-direction
Reliability
 Takes personal responsibility for job performance 
 Completes work in a timely and consistent manner 
 Sticks to commitment
Problem-Solving
 Analyzes problems by gathering and organizing all relevant information 
 Identifies cause and effect relationship 
 Comes up with appropriate solutions.
Adaptability
 Adapts to changing work environments, work priorities, and organizational needs 
 Able to effectively deal with change and diverse people.
Planning and Organizing
 Plans and organizes tasks and work responsibilities to achieve objectives 
 Sets priorities
 Schedules activities s Allocates and uses resources properly
Communication
 Expresses ideas effectively 
 Organizes and delivers information appropriately 
 Listens actively.
Integrity
 Shares complete and accurate information 
 Maintains confidentiality and meets own commitments 
 Adheres to organizational policies and procedures.
Initiative
 Takes action to influence events 
 Generates ideas for improvement, takes advantage of opportunities, and suggests innovations 
 Does more than required.
Stress Tolerance
 Displays emotional resilience and the ability to withstand pressure on an on-going bias 
 Deals with difficult situations while maintaining performance 
 Seeks support from others when necessary and uses appropriate coping techniques.
Skills, Knowledge, Abilities
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Strong time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Proficient with Microsoft Office Suite or related software
• Manufacturing software and Order processing systems.
• Must be able to work collaboratively with co-workers.
• Minimum 2 years of related experience or an equivalent combination of education and experience
• Well Versed in Microsoft Office: Word, Outlook and especially Excel
• Strong attention to detail, data entry, and organizational skills
• Professionalism and excellent customer service skills required
• Strong communication skills (phone etiquette, verbal, written, and interpersonal).
• Multitasking, organizational, and prioritization abilities.
Work Environment
· Office Environment
· The noise level is moderate
· Some loud noises
· Occasionally in a manufacturing plant environment
Equipment Used and Physical Demands
· Prolonged sitting
· Occasionally required to stand, walk, climb, balance, stoop, kneel, crouch and crawl
· Frequently required to sit and use hands to finger, handle, feel
· Frequently required to reach with hands and arms, talk or hear
· Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to focus
· Regularly required to type and file
· Occasionally required to lift or move up to 10 pounds and occasionally lift or move up to 20 pounds
· Personal computer, telephone, fax/copier, Microsoft Office applications
Expected Hours of Work
· Monday – Friday, 40 hours per week
· Rarely may require overtime and Saturdays 
Required Education and Experience
<ul>
<li>3+ years of customer service experience required.</li>
<li>Familiarity with Oracle / NetSuite </li>
<li>Proficiency with Excel (2-3 years preferred).</li>
</ul>
 
Additional Eligibility Qualifications
 
<ul>
<li>High School Diploma or General Education Degree</li>
<li>Associate degree or higher, preferred</li>
</ul>

<h3>Job Description</h3>
Job DescriptionMetalcraft of Mayville Metalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity Customer Service Analyst US-WI-Mayville Job ID: 2025-3927 Type: Regular Full-Time # of Openings: 1 Category: Customer Service/Support Metalcraft of Mayville, Inc. Overview 
Reporting to the Customer Service Manager, the Customer Service Analyst’s primary responsibility is to serve as the liaison between the Company and its customer base by supporting customer inquiries, complaints and order processing. 
 Responsibilities 
<ul>
<li>Provide a point of contact for external and internal customers that will be responsible to supply updates and feedback regarding customer account information</li>
<li>Understand the unique aspects of your customer account</li>
<li>Act as a liaison between external customer and other areas of the Metalcraft of Mayville organization and Scag Power Equipment</li>
<li>Ensure customer documents are handled and process accurately, in a timely and efficient manner</li>
<li>Work with manufacturing team to ensure customer expectations are achieved</li>
<li>Monitor and track customer delivery performance ratings</li>
<li>Monitor and maintain customer web based programs</li>
<li>Respond to customer phone calls, e-mail and faxes in a timely and professional manner</li>
<li>Other duties as assigned</li>
</ul>
 Qualifications 
<ul>
<li>Exceptional people skills in working with external customers and internal customers</li>
<li>Strong team player</li>
<li>Solid focus on customer expectations and needs</li>
<li>Basic understanding of materials planning and inventory concepts</li>
<li>Good understanding of manufacturing processes</li>
<li>Creative thinking skills</li>
<li>Exceptional oral and written communication skills</li>
</ul>
<ul>
<li>Associate degree with a business emphasis</li>
<li>Experience in Customer Relations</li>
<li>A minimum of 5 years of work experience in Production Planning or Customer Service</li>
<li>SAP knowledge is helpful</li>
<li>Basic knowledge of word and excel</li>
<li>Experience handling major OEM customers in a manufacturing environment or metal fabrication is a plus</li>
</ul>
Metalcraft of Mayville is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities
PM17
 
Compensation details: 7.24-7.25
 
PIbdddb979d539-25405-37293972

<h3>Job Description</h3>
Job DescriptionCompany Description 
With over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the marine, automotive, and renewable energy manufacturing industries. Sika has offices in over 100 countries with over 300 manufacturing facilities and more than 33,500 employees worldwide. With annual sales of 11.5+ billion dollars in 2022, our commitment to quality, innovation, and the environment as well as putting our customer’s needs first, encompasses why Sika is the global leader in our industries.
Job Description 
Sika is looking for an experienced SAP Analyst to join it's growing team in Madison Heights, Michigan.
The SAP Analyst at Sika will play a key role through these various Job Duties:
<ul>
<li>Develop and maintain relationships with Automotive customers and their principles that ensure maximum customer satisfaction</li>
<li>Accept orders through EDI, fax, phone, mail, e-mail; process data into shipping requirements.</li>
<li>Create deliveries for daily shipments, insuring accuracy and completeness of information.</li>
<li>Arrange for and expedite product shipments.</li>
<li>Process credits, debits and return material authorization as needed.</li>
<li>Work with A/R to resolve issues related to re-bills, non-payments, return materials, credits/debits, invoices, etc.</li>
<li>Review and research premium freight charges; resolve and document freight charge issues; maintain freight log.</li>
<li>Maintain and update file information in SAP to prevent shortages/overages to customers; maintain and update customer files in SAP; maintain and update price files in accordance with contract review policy and procedures.</li>
<li>Act as liaison between customer and plant personnel to expedite customer orders, respond to customer inquiries and resolve customer issues.</li>
<li>Act as a back up to warehouse personnel for ASN processing.</li>
<li>Anticipate issues and provide information daily to production and materials management personnel to prevent shortages, include additional requirements, etc.</li>
<li>Investigate validity of customer rating violations; resolve issues as required.</li>
<li>Perform all work in accordance with departmental policies and procedures as maintained in accordance with TS16949</li>
<li>Work with all customer interactive PC systems and software</li>
</ul>
Qualifications 
Qualifications/Experience:
<ul>
<li>Minimum education:&nbsp; high school diploma; some college strongly preferred</li>
<li>3-5 years of automotive customer service experience, utilizing SAP or similar software.</li>
<li>Must possess the ability to work well independently and make&nbsp;decisions affecting profit/loss of Sika</li>
<li>Excellent interpersonal skills &nbsp;relationships</li>
<li>Effective problem solving skills are required.</li>
<li>Experience in Microsoft Office and spreadsheets.</li>
</ul>
<ul>
<li>Must be able to work odd hours as necessary; may be contacted at home for emergencies.</li>
<li>Ability to travel.</li>
</ul>
 Additional Information 
Competitive Benefits: Health Insurance, 401k with a generous company match, year-end profit-sharing bonus, paid time off, and paid holidays. Meaningful Work: Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable – every day.
Company Culture: Sika centers work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their career.
Community Involvement: Sika takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back. Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability.
Sika fosters a culture of entrepreneurship, empowering individuals to make decisions and shape their own career path. The safety and well-being of employees are top priorities at Sika.&nbsp;
All your information will be kept confidential according to EEO guidelines.
Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

Customer Service/SAP Analyst

<h3>Job Description</h3>
Job DescriptionDescription:
About the Role We’re hiring a Customer Service Representative to be the friendly and reliable point of contact for our customers. You’ll manage incoming calls, schedule service requests, coordinate with technicians, and assist with various office tasks.
Key Responsibilities
<ul>
<li>Respond to customer inquiries via phone, email, or other channels.</li>
<li>Log service requests and dispatch technicians efficiently.</li>
<li>Investigate customer issues and provide timely solutions.</li>
<li>Maintain regular communication with the parts department to track service updates.</li>
<li>Inform customers about service delays or updates.</li>
<li>Support and guide customer service team members with training and call scripts.</li>
</ul>
Benefits:
<ul>
<li>Paid Vacation - PTO</li>
<li>Holiday Pay</li>
<li>Paid Personal Days</li>
<li>Paid Sick Days</li>
<li>401k - Retirement Plan</li>
<li>Medical Insurance</li>
<li>Vision Insurance</li>
<li>Dental Insurance</li>
<li>Pet Insurance Discounts</li>
<li>Auto Insurance Discounts</li>
<li>Homeowners Insurance Discounts</li>
<li>Verizon Wireless 12% Discount</li>
<li>Overtime Available</li>
</ul>
Requirements:
Requirements
<ul>
<li>Strong problem-solving and analytical skills to address customer concerns effectively.</li>
<li>Excellent communication skills, both written and verbal.</li>
<li>Ability to multitask in a fast-paced environment while maintaining attention to detail.</li>
<li>Proficient in office software (e.g., Microsoft Office) and customer service tools.</li>
<li>A background in data analysis or experience improving customer service processes is a plus.</li>
<li>Previous customer service experience preferred</li>
</ul>

Customer Service/ Data Analyst

<h3>Job Description</h3>
Job Description
Summary
The Business System Analyst - Customer Service Solutions will play a critical role in enhancing our customer service capabilities through the effective use of technology. This position involves working closely with both the customer service and Ops Tech department to develop and implement systems that meet the dynamic needs of our customers. The ideal candidate will have a strong background in system analysis, a deep understanding of customer service processes, and the ability to translate business requirements into technical solutions.
Essential Duties and Responsibilities
<ul>
<li>Conduct thorough analyses of current customer service processes and systems, identifying areas for improvement and innovation.</li>
<li>Gather and document existing tribal knowledge in order entry to understand and properly develop robust company specific solutions that effectively support customer expectations.</li>
<li>Design and implement well thought out and sustainable systems that enhance customer satisfaction, streamline operations, and improve response times.</li>
<li>Serve as a liaison between the customer service and Ops tech departments, ensuring clear communication and effective implementation of IT solutions.</li>
<li>Develop and maintain detailed documentation for customer service systems, including requirements, system designs, and user manuals.</li>
<li>Monitor the performance of implemented solutions, gathering feedback from users, and adjusting as necessary.</li>
<li>Stay up to date with the latest technologies and trends in customer service and system analysis to recommend improvements and innovations.</li>
<li>Facilitate training sessions for customer service staff on new systems and technologies.</li>
</ul>
Job Requirements
<ul>
<li>Bachelor's degree in information technology, Engineering, Business Administration, or a related field.</li>
<li>2-3 years minimum experience as a Business System Analyst, with a focus on customer service.</li>
<li>Strong understanding of customer service processes and how they can be improved through technology.</li>
<li>Experience with EDI system design and implementation preferred.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Ability to communicate complex technical ideas to non-technical stakeholders.</li>
<li>Proficiency in relevant software and applications, such as CRM systems and data analysis tools.</li>
<li>Strong project management skills, with the ability to lead projects from conception to completion.</li>
</ul>
Equal Opportunity Employer Disability and Veteran

4,542 customer-service-analyst Jobs