Job Description
Job DescriptionDescription:
Natureplex is a privately held pharmaceutical manufacturer of over-the-counter medicines and electrolytes. Our company was established in 2001. We offer our own control brand as well as private label and contract packaging. With two locations in Memphis TN and Olive Branch MS, we are rapidly expanding and have exciting opportunities for career advancement.
We are seeking a detail-oriented and analytical Customer Service Analyst to join our team. The ideal candidate will be responsible for analyzing customer service data, identifying trends, and providing insights to improve customer satisfaction and operational efficiency. This role requires strong communication skills and a passion for enhancing the customer’s experience.
In addition to career growth, we also offer a range of benefits and perks to our employees.
These include:
- Paid Vacation
- Medical Insurance with 80% coverage for employees and 20% for dependents
- Dental and vision insurance
- Short-term Disability
- Voluntary Life Insurance
- Company-paid life insurance
- 401k plan with company-matching
- Weekly pay
We provide equal employment opportunities and create a safe and fair work environment for all employees.
Natureplex is an Equal Opportunity Employer.
Natureplex participates in E-Verify.
Requirements:
Essential Functions
- Monitor Inventory levels.
- Monitors progress of orders throughout production, communicating across multiple departments to ensure the timely
- processing of orders in accordance with customers' requirements and company standards.
- Appropriately communicate with customers via email and phone to provide support and information on production.
- Promptly communicate any issues and concerns to the customer.
- Ensure that appropriate actions are taken to resolve customers’ issues and concerns.
- Provide excellent customer service.
- Data and order entry by maintaining customers’ accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Thrive in a fast-paced environment.
- Provide support to internal and external customers.
- Sales and marketing support
- Booking Sales Orders
- Routing Shipments
- Creating and sending invoices to customers
- Other duties as assigned
Competencies
Decision Making
Uses sound judgment to make good decisions
Considers all pertinent facts and alternatives before deciding on the most appropriate actions
Commits to decision.
Teamwork
Interacts with people effectively
Able and willing to share and receive information
Co-operates within the group and across groups
Work Standards
Sets and maintains high performance standards
Pays close attention to detail, accuracy and completeness
Shows concern for all aspects of the job and follows up on work outputs.
Motivation
Displays energy and enthusiasm in approaching the job
Commits to putting in additional effort
Maintains a high level of productivity and self-direction
Reliability
Takes personal responsibility for job performance
Completes work in a timely and consistent manner
Sticks to commitment
Problem-Solving
Analyzes problems by gathering and organizing all relevant information
Identifies cause and effect relationship
Comes up with appropriate solutions.
Adaptability
Adapts to changing work environments, work priorities, and organizational needs
Able to effectively deal with change and diverse people.
Planning and Organizing
Plans and organizes tasks and work responsibilities to achieve objectives
Sets priorities
Schedules activities s Allocates and uses resources properly
Communication
Expresses ideas effectively
Organizes and delivers information appropriately
Listens actively.
Integrity
Shares complete and accurate information
Maintains confidentiality and meets own commitments
Adheres to organizational policies and procedures.
Initiative
Takes action to influence events
Generates ideas for improvement, takes advantage of opportunities, and suggests innovations
Does more than required.
Stress Tolerance
Displays emotional resilience and the ability to withstand pressure on an on-going bias
Deals with difficult situations while maintaining performance
Seeks support from others when necessary and uses appropriate coping techniques.
Skills, Knowledge, Abilities
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Strong time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Proficient with Microsoft Office Suite or related software
• Manufacturing software and Order processing systems.
• Must be able to work collaboratively with co-workers.
• Minimum 2 years of related experience or an equivalent combination of education and experience
• Well Versed in Microsoft Office: Word, Outlook and especially Excel
• Strong attention to detail, data entry, and organizational skills
• Professionalism and excellent customer service skills required
• Strong communication skills (phone etiquette, verbal, written, and interpersonal).
• Multitasking, organizational, and prioritization abilities.
Work Environment
· Office Environment
· The noise level is moderate
· Some loud noises
· Occasionally in a manufacturing plant environment
Equipment Used and Physical Demands
· Prolonged sitting
· Occasionally required to stand, walk, climb, balance, stoop, kneel, crouch and crawl
· Frequently required to sit and use hands to finger, handle, feel
· Frequently required to reach with hands and arms, talk or hear
· Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to focus
· Regularly required to type and file
· Occasionally required to lift or move up to 10 pounds and occasionally lift or move up to 20 pounds
· Personal computer, telephone, fax/copier, Microsoft Office applications
Expected Hours of Work
· Monday – Friday, 40 hours per week
· Rarely may require overtime and Saturdays
Required Education and Experience
- 3+ years of customer service experience required.
- Familiarity with Oracle / NetSuite
- Proficiency with Excel (2-3 years preferred).
Additional Eligibility Qualifications
- High School Diploma or General Education Degree
- Associate degree or higher, preferred