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<h3>Job Description</h3>
Management Support Technology Inc. (MSTI) is a Service-Disabled Veteran Owned Small Business (SDVOSB) that takes pleasure in providing exceptional support services to our Veterans and their families. For over 20 years MSTI’s dedicated team members and corporate personnel have delivered logistical, management and technical services to the Department of Veteran Affairs (VA). The MSTI culture fosters strong relationships and meaningful work. Our team enjoys our family-oriented business that values family, work-life balance, and professional and personal growth. 
As a Call Center Supervisor (CSA), you represent the MSTI Team and the Denver Logistics Center (DLC). The Supervisor will have authority to act on behalf of the MSTI Team on all matters relating to the daily performance of the contract requirements to include coordinating with the Contract Representative, managing and assigning work to Agents, and managing contract employee’s leave, schedules, timecards, etc. The Supervisors’ primary purpose is to monitor the performance of the Call Center; ensuring customer service runs efficiently and effectively, and that CSAs remain optimally productive throughout the contract. To be successful in this position the Call Center Supervisor will exhibit the ability to lead, relationship building, wanting continuous development, organization, approachability, critical thinking, problem solving, reasoning, multi-tasking and thinking outside the box.
The VA and DLC provide holistic supply chain management for the VA National Audiology, Prosthetics, and Telehealth Programs and support the VA and other Government agencies with professional acquisition and logistics services. The VA DLC procure, stock, and distribute commodities, including hearing aids and accessories, cochlear implants and accessories, assistive listening devices and accessories, assistive devices, batteries, prosthetic socks, orthotic soft goods, aids for visually impaired, Home Telehealth equipment, and peripherals worldwide.
Call Center Supervisor Responsibilities: 
• POC on behalf of the MSTI Team on all matters relating to the daily performance of contract requirements to include coordinating with the Contract Representative, managing and assigning work to Agents, managing contract employee’s leave, schedules, timecards, and coordinating with government stakeholders on complex issues and concerns. 
• Provide stakeholders call data metrics and summary of duties and accomplishments performed by CSA’s.
• Interact with customers and other members of the Veterans Services Division (VSD) team with respect, courtesy, focus, and professionalism. 
• Actively participate in improving the Call Center performance by assisting in balancing all workload requirements, responding to management requests for information or ideas that enhance the effective operation of the phone lines, and completing and/or reinforcing customer service training. 
• Be responsible for services performed by Agents, including meeting all contract requirements, monitoring daily workloads, agents, and documenting discrepancies.
• Validate all work performed by the Agents before signing off on production summary documents.
• Monitor performance of CSA’s; ensuring customer service runs efficiently and effectively at optimal performance throughout life of contract. 
• Provide training to all CSA’s guaranteeing competence when answering customer questions, product information inquiries; and understanding of programs and processing procedures.
• Other duties as assigned.

Qualifications
• Minimum high school diploma, or equivalent; one (1) year training and leading customer service teams to perform successful business operations. Higher education and/or additional years of experience in supporting customer service call centers preferred.
• Advanced/Intermediate skills in Microsoft office applications including Word, Excel, Outlook, and SharePoint. 
• Demonstrated skills and knowledge managing customer complaints and providing resolution.
• Ability to effectively listen and communicate verbally with people on the telephone. 
• Advanced skills in verbal and written communications, including proactive customer service leading to customer driven outcomes. 
• Proficient in using office automation equipment and software including personal computers, printers, calculators, scanners, shredders, and copiers, etc. 
• Ability to coach, train and motivate team members and evaluate their performance. 
• Skills related to planning work schedules and assignments (on an on-going basis) and adjusting work procedures as necessary to satisfactory production levels. 
• Ability to serve organizational customers; a knowledge of cutting-edge technologies and approaches to assure the highest level of services. 
• Ability to develop and submit reports, briefings, prepare spreadsheets, and operating procedures. 
• Ability to apply analytical and evaluative strategies to implement the Call Center performance measurements and metrics that define success. 
• Problem solving skills, including resolution of issues that cross the inter-disciplinary lines of the VA business. 
• Ability to handle conflict constructively, professionally, and appropriately. 
• Ability to obtain a National Agency Check with Inquiries (NACI).
Benefits: Position eligible for full benefits to include Medical, Dental, Vision, Flexible Spending Accounts (FSA), Life Insurance, Short term/Long Term Disability, AD&amp;D, Paid-Time-Off, 401(k) Retirement Plan, Employee Stock Ownership Plan (ESOP), 11 Federal Holidays, Bereavement, Jury Duty, Military Leave and Employee Assistance Program.

Management Support Technology, Inc is an Equal Opportunity Employer/Disabled/Veterans

Call Center Supervisor

<h3>Job Description</h3>
GENERAL JOB DUTIES AND RESPONSIBILITIES:
The Customer Service Supervisor takes on a wide variety of tasks, all of which involve supporting the company's operations and products. They will be interacting with customers and building and maintaining relationships while providing exceptional customer service. To perform the job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Organize daily tasks and projects requires to meet goals for department.</li>
<li>Assist in problem solving and suggesting resolution for issues in the department- may suggest </li>
<li>revision to policy and procedures.</li>
<li>Trains new employees and coordinates continuous training and ensuring following </li>
<li>policy and procedures within the department. </li>
<li>Provides team leadership as being the "go to" person for staff.</li>
<li>Communicate within the department and to team members daily tasks, projects, or reassignment of work. </li>
<li>Assist as directed with time and attendance- approving timecards, completing timecards </li>
<li>on a weekly basis and approving time off requests.</li>
<li>Attends and participates in supervisory meetings. </li>
<li>Performs other duties as assigned by the Department Manager</li>
</ul>

EXPERIENCE AND EDUCATION REQUIREMENTS:
<ul>
<li>High School Diploma or GED required; Associates or bachelor's degree is preferred.</li>
<li>Supervisory Experience required</li>
<li>Must have excellent computer skills with experience in Microsoft Tools. </li>
<li>Must be able to work well under pressure with multiple priorities and meet deadlines </li>
<li>while maintaining a strong attention to detail.</li>
<li>Ability to work independently with excellent time management skills.</li>
<li>Ability to prioritize and work on multiple projects in an organized manner.</li>
<li>Excellent problem-solving skills along with keen attention to details. </li>
<li>Strong written/verbal communication, interpersonal and relationship building skills. </li>
<li>Ability to maintain confidentiality and privacy in every aspect of the job.</li>
</ul>

WORKING ENVIRONMENT: 
<ul>
<li>Must be able to perform in a very high paced environment and be flexible to multi-task or handle </li>
<li>Ability to work independently with excellent time management </li>
<li>Strong written and verbal communication, interpersonal, and relationship building </li>
<li>Ability to handle stressful situations </li>
<li>Ability to maintain confidentiality and privacy in every aspect of the </li>
<li>Knowledge of customer service practices and principles. </li>
<li>Excellent problem-solving skills along with keen attention to details. </li>
<li>Strong written/verbal communication, interpersonal and relationship building skills. </li>
<li>Excellent data entry and typing skills</li>
<li>Ability to maintain confidentiality and privacy in every aspect of the job.</li>
<li>Always exhibit excellent phone etiquette and professionalism.</li>
<li>Knowledge of all products and services. </li>
<li>Understand and adhere to each department's policies and procedures within the TPA.</li>
</ul>
JOB ESSENTIAL REQUIREMENTS: 
The following are job functions that an employee must be capable of performing with or without reasonable accommodation.
<ul>
<li>Must be able to read, write, and speak English; Spanish is a plus.</li>
<li>Must be able to work as scheduled. </li>
<li>Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met. </li>
<li>Must be able to bend, stretch, reach, and sit or stand at a desk during 85% of the workday. </li>
<li>Must be able to lift, stoop, and carry small equipment items and supplies, possibly weighing up to 20lbs.</li>
</ul>

REASONABLE ACCOMODATIONS: 
Morgan White Group will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job, unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Morgan White Group.

EQUAL OPPORTUNITY EMPLOYER: 
MWG is an Equal Opportunity Employer, committed to the principles of the EEOC. All employment decisions are based upon each person's qualifications, abilities, and performance. Our company works to provide an environment where human dignity prevails and all employees and applicants for employment receive equal consideration and fair treatment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

<h3>Job Description</h3>
Job Title: Call Center Supervisor. Location: La Jolla Village Drive San Diego, CA 92161 Schedule: Mon-Fri Qualifications:
<ul>
<li>Minimum two years of overall telephone operating experience. </li>
<li>Specific experience includes one year on a helpdesk, demonstrating knowledge of organizational structures.</li>
<li>One or more years of hands-on experience in supervising, organizing, and training staff members.</li>
</ul>
Duties:
 
<ul>
<li>Receive all incoming calls, answer all emergency calls</li>
<li>Submit work orders in the computerized maintenance management system.</li>
<li>Notify responsible section concerning work orders,</li>
<li>Maintain appropriate records and conduct necessary training. </li>
<li>Provide required administration and management control over their employees work and training.</li>
</ul>
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<h3>Job Description</h3>
We are seeking energetic and reliable professionals to join our management team. The successful candidates will be responsible for energizing team, hitting daily and weekly targets, and utilizing company policies to solve customer issues. We are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
We are an outbound call center calling both residential/commercial customers &amp; offering them a choice for what they pay for their electricity and/or gas bill. We will offer paid training and this can take up to 8 weeks and while in training you will get paid per sale for your own production in addition to your hourly pay. 
Supervisor Responsibilities:
<ul>
<li>Meeting daily and weekly sales targets</li>
<li>Maintain customer satisfaction ratings based on explicit criteria set forth by the company</li>
<li>Attend mandatory training sessions to stay updated on product or company policy changes</li>
<li>Attend daily manager meetings</li>
<li>Training new employees</li>
</ul>
Benefits:
<ul>
<li>Pay dates are every week</li>
<li>Paid Time Off after 90 days of employment</li>
<li>Daily cash games, prizes, raffles, etc.</li>
<li>Medical benefits offered after 60 days of employment.</li>
</ul>
Qualifications:
<ul>
<li>Basic computer knowledge</li>
<li>Open availability (M-F 6am-2:30pm)</li>
<li>Bilingual a plus</li>
<li>1-2 year experience in a supervisor role</li>
</ul>
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<h3>Job Description</h3>
PLEASE READ THIS DESCRIPTION THOROUGHLY. INTERESTED APPLICANTS MUST SUBMIT A COVER LETTER AND RESUME TO: <a href="mailto:HR@RIDESTC.ORG" target="_blank">HR@RIDESTC.ORG</a>. TELL US HOW YOU HEARD ABOUT THE POSITION AND YOUR SALARY REQUIREMENTS: 

Job Summary: Supervises operations and service delivery of the organization’s call center and routine administrative functions. Ensures relevant strategic objectives are achieved.
Reports to: Executive Director

Since 2005, Senior Transportation Connection (STC) has provided comprehensive, coordinated, efficient and affordable transportation to seniors and adults with disabilities throughout Cuyahoga county. STC passengers experience transportation insecurity, a situation that arises because of their physical inability to drive a car, access public transportation, or afford to maintain their own car. For many of these individuals, STC’s service is a lifeline, helping them live healthy and productive, independent lives. By 2030, the percentage of older adults in Cuyahoga County is expected to grow to 1/3 of the total population and STC will continue to ensure these residents make their medical appointments, senior center programs, and grocery store trips. STC provides these essential services to residents of the 30 communities and organizations.
Early in its organizational maturity, STC is on solid ground with strategic priorities in place, a happy and committed staff, and a diverse and devoted Board of Directors. The organization is seeking to hire a new Call Center Supervisor to join a leadership team poised to take the organization into its next stages of growth. 

The Call Center Supervisor will be responsible for overseeing a high-quality team of customer service representatives who demonstrate great pride in serving the unique needs of Cuyahoga County’s senior and disabled citizens. S/he will also be responsible for vendor relations. This integral position demands someone passionate for the work, laser-focused on delivering the mission, outcome-oriented, and able to comfortably navigate the fast pace and delicate communication needs of excellent customer service. The role is primarily weekdays, and the size of department staff is approximately 10. Total organization size is under 100 employees. We offer a full complement of benefits, including easy and free parking.
The successful candidate will preferably have a college degree in business management or another field related to our work, and at least three years’ experience supervising customer service staff. Prior work experience in a call center is highly desirable.

Senior Transportation Connection is an EEO Employer
All final candidates will be subject to a criminal background check, credit check, and drug/alcohol screening prior to hire.

Supervisor, Call Center

<h3>Job Description</h3>
Who We Are:
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
<ul>
<li>Integrity: Always operate with honesty and transparency so we earn the trust of our clients.</li>
<li>Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.</li>
<li>Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.</li>
</ul>
Job Summary:
SmithRx is looking for a motivated supervisor to help manage a team of call center agents. This role is pivotal in driving daily performance of the call center by tracking attendance, reducing shrink, and delivering exceptional member experiences. Your primary focus will be the coaching and mentoring of your team as well as drive performance through the measurement of key performance indicators.
What you will do:
<ul>
<li>Manages and oversees a team of call center agents</li>
<li>Motivates agent growth and performance through weekly coaching interactions</li>
<li>Answer and support agent questions and escalations</li>
<li>Execute daily performance deliverables</li>
<li>Drive quality member experiences by listening and monitoring agent interactions</li>
<li>Track agent attendance to drive consistent capacity</li>
<li>Assist with onboarding process</li>
<li>Assist members by taking calls/chats during times of peak volume</li>
</ul>
What you will bring to SmithRx:
<ul>
<li>5+ years of call center experience with progression through elevated roles</li>
<li>2+ years of experience leading call center agents OR supporting agents in an elevated agent role</li>
<li>Expert customer service skills and aptitude</li>
<li>Strong problem solving skills </li>
<li>Adept at organizing tasks and workload</li>
<li>Strong verbal and written communication skills</li>
<li>Passion for providing world class member experiences</li>
<li>Experience working with various omnichannel and CRM software</li>
<li>Positive attitude</li>
<li>Ability to be flexible in a fast paced startup environment</li>
<li>Tactical decision making ability </li>
<li>H.S. diploma or equivalent</li>
</ul>
What SmithRx Offers You:
<ul>
<li>Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&amp;D Insurance</li>
<li>Flexible Spending Benefits </li>
<li>401(k) Retirement Savings Program </li>
<li>Short-term and long-term disability</li>
<li>Discretionary Paid Time Off </li>
<li>12 Paid Holidays</li>
<li>Wellness Benefits</li>
<li>Commuter Benefits </li>
<li>Paid Parental Leave benefits</li>
<li>Employee Assistance Program (EAP)</li>
<li>Well-stocked kitchen in office locations</li>
<li>Professional development and training opportunities</li>
</ul>

<h3>Job Description</h3>
Delta Dental of New Jersey, located in Parsippany NJ is currently seeking a Call Center Supervisor to join our Engagement Center Team. This hybrid position is onsite Tuesday and Wednesday, and remote Monday, Thursday and Friday Starting in January, 2025, all associates will be onsite Tuesday, Wednesday and Thursday, and remote Monday and Tuesday. Call center hours range from 8 am to 6:30 pm Monday through Thursday, and 8 to 5 pm Friday. To be considered for this role, candidates must have experience working in a medical or dental call center environment.

Delta Dental offers a comprehensive package including medical, dental, Rx and vision, matching 401k, life insurance and long and short term disability benefits. In addition, our associates enjoy two weeks of paid vacation, plus 12 PTO days, 11 company holidays and 2 paid volunteer days. 
Essential Functions &amp; Responsibilities

<ul>
<li>Hires, coaches and develops Customer Service Agents (CSA’s) to respond to customer questions regarding claims, benefits, website and mobile app. </li>
</ul>
<ul>
<li>Ensures CSA’s understand and comply with all call center objectives, performance standards, and policies.</li>
</ul>
<ul>
<li>Answers agent questions regarding, policies, procedures, best practices or difficult calls, and handles difficult calls from providers, group administrators or members as well as complaints and performs modifications as required</li>
</ul>
<ul>
<li>Identifies operational issues and suggests potential solutions.</li>
</ul>
<ul>
<li>Monitors and evaluates agent performance, provides learning or coaching opportunities, completes fact finding as needed and implements counseling/corrective action when appropriate</li>
</ul>
<ul>
<li>Prepares reports and analyzes data to assist management to determine call center goals.</li>
</ul>
<ul>
<li>Works with other members of the leadership team to support agents and maximize customer satisfaction.</li>
</ul>
<ul>
<li>Maintains day to day call center operations and correspondence workflows. </li>
</ul>
<ul>
<li>Provides leadership, support and guidance to all team members and assists in refresher and quality training. </li>
</ul>
<ul>
<li>Issues written and oral instructions.</li>
</ul>
<ul>
<li>Prepares and performs individual monthly feedback sessions, associates’ yearly reviews and senior reviews with CSA’s on a team.</li>
</ul>
<ul>
<li>Ongoing analysis of procedures to improve call handling and claims processing efficiency of staff associates, including monitoring CSA calls to ensure quality customer service and reviewing random claims processing or adjustment quality for team as needed.</li>
</ul>
<ul>
<li>Determines work procedures, prepares work schedules, and expedites workflow.</li>
</ul>
<ul>
<li>Conducts/attends various meetings and communicates information directly to team members.</li>
</ul>
<ul>
<li>Reviews time cards, attendance and schedules in accordance with Delta’s Attendance Control Program.</li>
</ul>
<ul>
<li>Insures that all Delta Dental’s practices and policies are adhered to, administers the union contract.</li>
</ul>

Essential Qualifications

DDNJ Competencies 

Accountability
Adaptability-Flexibility
Communication
Customer Focus
Listening Skills
Creativity/Innovation
Problem Solving-Analysis
Vision &amp; Values
Collaborative Process-Teamwork
Dependability

Knowledge, Skills &amp; Abilities
Technical and Functional 
<ul>
<li>Ability to provide excellent customer experience, internally and externally</li>
<li>Ability to handle multiple priorities and exceptional organizational skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Must be detail oriented</li>
<li>Ability to work successfully and collaboratively in a team environment</li>
<li>Excellent leadership, facilitation and decision making skills</li>
<li>Strong problem-solving and analytical skills</li>
<li>Strong technical proficiency, including experience with MS Office Suite</li>
</ul>
Required Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Ability to sit and perform extensive close keyboard and PC work </li>
<li>Ability to walk, talk or hear</li>
<li>Occasionally required to stand and reach with hands and arms</li>
</ul>
Working Environment
<ul>
<li>Ability to meet deadlines and attendance standards. </li>
<li>The noise level in the work environment is usually moderate.</li>
<li>This classification will be required to sign a confidentiality agreement.</li>
</ul>
Experience, Education and Certifications Required 

Experience Required
<ul>
<li>Minimum of 3 years leadership experience in a medical or dental insurance company with customer service responsibility</li>
</ul>

Required Educational Level 
<ul>
<li>Bachelor’s Degree or equivalent work experience</li>
</ul>

<h3>Job Description</h3>
SDMI is seeking Call Center Supervisors to join our team! Our call center is located in the Northwest area of Las Vegas. 
About SDMI: SDMI believes that “if you practice great medicine, patients will follow”. We have no product to sell – our job is to provide excellent patient care in a compassionate, friendly, safe and clean environment. The quality of our care is blind; we must provide high quality medical care to every patient who enters our facilities. We count on our employees to make it their priority to make each patient feel as though they are our only patient. Established in 1988, we are a growing organization with 12 facilities across Las Vegas and Henderson, and growing! 
Our Culture: A common term among our employees is “teamwork”. Our employees all share a positive attitude and teamwork mentality. By working together, we excel in demonstrating our operating values of Safety, Integrity, Courtesy and Leadership. Our family culture plus continuous opportunities for growth has resulted in tenured employees of 30+ years. We invite you to grow with us! 
A Day in the Life as an SDMI Call Center Supervisor : You will oversee and improve ways to obtain medical information necessary to seek authorization from insurance companies to ensure timely testing and processing of claims. Establish strong clinical relationships with referring providers. Other duties may include but not limited to: Ensure all patients pass financial clearing for their exams. Coordinate staff to ensure all work has been kept on goal for any orders or scheduled exams. Interact with patients’, physicians and other staff both within the Center and at outside facilities providing accurate, timely and responsive information. Scan all pertinent referrals and clinical information received in a timely manner. Prioritize and process insurance eligibility information for patient appointments. Coordinate and schedule exams, follow-up appointments as designated by physicians. Interact with patients’, physicians and other staff both within the Center and at outside facilities providing accurate, timely and responsive information. Ensure efficient telephone communication. Follow all written protocols and procedures of the call center. Scan all pertinent referrals and clinical information received in a timely manner. You can expect to be scheduled Monday-Fridays, 
You are an ideal candidate if…
<ul>
<li>You have prior supervisory experience in a healthcare environment, preferably as a medical receptionist or related experience </li>
<li>Knowledge of medical terminology, ICD-9/CPT coding</li>
</ul>
To ensure success in this role, you must have… 
<ul>
<li>Prior supervisory experience</li>
<li>Insurance verification experience </li>
<li>Basic typing/keyboarding skills with minimum of 30 wpm</li>
<li>The ability to demonstrate courtesy, helpfulness, and optimal customer service toward patients and their families.</li>
</ul>
 You can expect to earn an hourly starting rate of $21.50
Today, SDMI uses the tag line “It’s what’s inside that counts”. To SDMI, it’s much more than just a clever tag line. It speaks to who we are as people, what we do and what we stand for. If you are ready to join a highly acclaimed, family owned and growing Radiology organization – apply online today!

<h3>Job Description</h3>
Call Center Supervisor
Location: Lehi, UT
Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment.
*Trigger Warning: * This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people.
Key Responsibilities:
<ul>
<li>Leverage data-driven insights to oversee intricate processes</li>
<li>Manage performance metrics, policies, and procedures</li>
<li>Identify opportunities to enhance customer service protocols</li>
<li>Provide valuable coaching, constructive feedback, and conduct performance evaluations</li>
<li>Foster a productive and achievement-oriented environment</li>
</ul>
Qualifications:
<ul>
<li>At least 1 year of experience as a customer service supervisor (REQUIRED)</li>
<li>Background in call center environment</li>
<li>Proficient in identifying and measuring core competencies and performance metrics</li>
<li>Passion for supporting individuals facing health challenges</li>
<li>Ability to make sound decisions amidst competing priorities</li>
<li>Exceptionally organized with acute attention to detail</li>
<li>Driven and self-motivated</li>
<li>Exceptional customer service, communication, problem-solving, and de-escalation skills</li>
</ul>
What We Offer:
<ul>
<li>Medical, Dental, Vision Insurance</li>
<li>Clear paths for growth and advancement</li>
<li>Competitive compensation</li>
<li>No cold calling or sales involved</li>
<li>Generous PTO plus 10 major holidays off</li>
<li>401K retirement plan</li>
<li>Employee Referral Program</li>
</ul>
About Serenity:
Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.
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<h3>Job Description</h3>
Call Center Supervisor - Onsite 
**Location: Atlanta-Sandy Springs, GA*
Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Call Center Supervisor. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments. We're looking for a leader who has a track record of driving exceptional results in a customer-centric call center environment.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Key Responsibilities:
<ul>
<li>Utilize data-driven insights to oversee intricate processes.</li>
<li>Manage performance metrics, policies, and procedures.</li>
<li>Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.</li>
<li>Provide invaluable coaching, constructive feedback, and conduct performance evaluations.</li>
<li>Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.</li>
</ul>
Key Qualifications:
<ul>
<li>1-3 years of proven customer service supervisor experience.</li>
<li>Background in high-volume customer service leadership or call center operations.</li>
<li>Proficiency in identifying, coaching, and measuring core competencies and performance metrics.</li>
<li>Genuine passion for supporting individuals facing mental health challenges.</li>
<li>Demonstrated ability to make sound decisions amidst competing priorities.</li>
<li>Exceptionally organized with an acute attention to detail.</li>
<li>Driven and self-motivated.</li>
<li>Exceptional customer service, communication, problem-solving, and de-escalation skills.</li>
<li>Comfortable engaging with professionals at all levels.</li>
</ul>
Why Serenity: At Serenity, we offer more than just a job. We provide:
<ul>
<li>Comprehensive insurance coverage (90% premium covered by Serenity)</li>
<li>Clear paths for growth and advancement</li>
<li>Competitive compensation (DOE)</li>
<li>No cold calling or sales involved</li>
<li>Generous PTO plus 10 major holidays off</li>
<li>401K retirement plan</li>
<li>Employee Referral Program</li>
<li>And much more!</li>
</ul>
 About Serenity:
Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve. 
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