Job Description
Job DescriptionDescription:
NOW HIRING A CALL CENTER SUPERVISOR FOR AN IMMEDIATE FULL-TIME OPPORTUNITY!
Fairway is seeking a Call Center Supervisor for Customer Service and Inside Sales at our Dallas, TX location. This leadership role oversees daily operations and team development within our call center. The ideal candidate has supervisory experience, inside sales expertise, and strong leadership skills. This position reports to the Call Center Manager.
Responsibilities:
- Oversee daily operations, including scheduling, hiring, and advanced customer issue resolution.
- Monitor call volume, call procedures, and key performance metrics.
- Lead and develop a team of 10-15 members, ensuring professional growth and productivity.
- Train and mentor staff on the best sales processes, lead conversion strategies, and outbound prospecting.
- Implement strategies to meet and exceed daily, monthly, and annual sales targets.
- Build and maintain reporting systems to track department performance.
Requirements:
- Bachelor’s Degree or 2+ years of supervisory experience in a call center environment.
- Residential sales experience preferred.
- Lawn care, irrigation, and/or pest control product knowledge is a plus.
- Strong leadership, communication, and organizational skills.
- Ability to analyze and report on department performance.
- Availability to work some Saturdays and/or Sundays (Feb-June).
- Proficiency in Microsoft 365, Five9 phone system, and business software.
Why Join Our Team?
- Competitive Pay & Growth – Earn well and advance your career.
- Hands-On Training – Learn and refine your sales and leadership skills.
- Supportive Team – Work with a hardworking and dedicated crew.
Perks & Benefits:
- Base Salary + Bonus Opportunity
- Full Benefits – Health, dental, vision & more
- Paid Time Off (PTO) & Paid Holidays
- 401(k) with Employer Match
Equal Employment Opportunity Statement
Fairway is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, as required by applicable law.