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Work can be performed by a Nurse Practitioner or Physician Assistant
We are looking for the right Nurse Practitioner or Physician Assistant to perform medical assessments on United States Veterans as part of the VA's disability benefits process.
In performing Disability Assessments, you will review medical records electronically through a web portal and perform a focused, in-person physical exam on each Veteran.
You will electronically document the exam findings required by the VA through the web portal.
The Nurse Practitioner or Physician Assistant DOES NOT make disability determinations. The United States Veterans Administration makes all disability determinations.
This role ONLY performs Disability Assessments on Veterans. You will NOT treat, and you will NOT prescribe medication in this position.
This position performs Disability Assessments on 3-5 Veterans per day.
Schedule Full -time (8am-4pm)
This is an IN-PERSON position.
Key Attributes:
<ul>
<li>Interested in performing Independent Medical Assessments.</li>
<li>Able to analyze data from the medical records and exam findings to complete the questionnaire and form medical opinions.</li>
<li>Skilled in time management, able to stay on task and meet requirements.</li>
<li>Must hold a current and unrestricted Nurse Practitioner or Physician Assistant license.</li>
<li>Proficiently use a computer.</li>
</ul>
Requirements
<ul>
<li>Must hold a current, unrestricted NP or PA (NCCPA accredited) license.</li>
<li>Meets the credentialing requirements set forth by the VA.</li>
</ul>
Benefits
<ul>
<li>Training and continued support provided</li>
<li>Health Insurance options available</li>
</ul>
<ul>
<li>Computer supplied</li>
<li>Typical day: 3 to 5 patients a day</li>
<li>Would you find it rewarding to serve the veteran community?</li>
<li>Would you like to work a set schedule during normal business hours and NEVER be on call?</li>
<li>All work is performed in a clinical setting.</li>
</ul>

Nurse Practitioner or Physician Assistant - Essexville, MI

This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #554-2024-22, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice. The Crisis Clinician 2 for the Community Response Team is a non-law enforcement position that will respond to 9-8-8 calls and provide mental health consultation to individuals and families in the community who need some extra support. The position provides triage, brief assessment, consultation, and referrals to community supports. Typical Work Schedule: Sunday - Wednesday, 1:30 p.m. - 12:00 a.m., with flexibility depending upon the needs of the department and program. We offer the following recruitment bonus, prorated based on FTE: 
<ul>
<li>$2,000 bonus for employees new to Marion County starting on January 1, 2024, through June 30, 2025. Bonus will be included in employee's first paycheck.</li>
</ul>
 For those relocating from outside of Oregon, we provide the following relocation package: 
<ul>
<li>Up to $3,000 reimbursement of moving expenses</li>
<li>Relocation bonus in the amount of $3,000 (prorated based on FTE) as a one-time payment upon proof of Oregon residency.</li>
</ul>
 A wage enhancement of $3.00 will be added to the hourly wage as compensation for hours worked between 6:00 p.m. and 6:00 a.m. GENERAL STATEMENT OF DUTIES Provide assessments and treatment of individuals and families, including groups; provide crisis assessment and intervention services and related duties as required. The primary responsibility of this class is to provide assessment and treatment services, crisis intervention, and treatment services, including intensive services, to individuals and their families with complex needs and diagnoses or to develop and implement specific services in the community. SUPERVISION RECEIVED Work under a supervisor who assigns work establishes goals and reviews the results for overall effectiveness. SUPERVISION EXERCISED Primary supervision of employees is not a responsibility of this classification; however, positions may act as lead workers as defined in the Marion County Personnel Rules. Typical Duties - Duties include, but are not limited to the following The incumbent in this position upholds confidentiality rules/regulations including HIPAA and 42 CFR Part 2. Services may be delivered in person or via telehealth; services may be delivered in the following locations, but not limited to office or in the community including settings necessary to deliver addiction counseling services (e.g., PCC, schools, hospitals, jail, courtroom, residences including transitional treatment bed). The incumbent performs all of the following using a person-centered, strengths-based, recovery-oriented, trauma-informed, culturally sensitive, and ethically guided approach. This position is stationed and dispatched from the Psychiatric Crisis Center. 
<ul>
<li>Respond to 9-8-8 calls and provide mental health consultation to individuals in the community. Provide triage, brief assessment, consultation, and referrals to the residents engaged by the program as needed. </li>
<li>Document services in a timely fashion meeting all standards and expectations per MCHHS policies. </li>
<li>Answer phones by being logged into Touchpoint at all times </li>
<li>Provide follow up case management to residents that were engaged in the community with their partner or refer to the Navigators. </li>
<li>Provide back up to PCC as needed to include answering phones by logging into Touchpoint and conducting mental health assessments. Provide counseling by telephone or in-person to individuals and/or their families or concerned others. Intervene with both children and adults. Presenting problems covering the full range of personal needs and include thoughts/plans or violence toward others, and major psychiatric illness. Because of the wide spectrum of presenting problems, it is necessary to have a comprehensive knowledge of psychopathology and to be able to draw upon a wide range of therapeutic strategies in counseling. Perform independent assessment of mental status, diagnosis, level of functioning, dangerousness, and specific needs for service. Screen individual for psychiatric hospitalization. Develop plan with client/family to address immediate needs and plans to obtain services. If client is unwilling to seek services, make decisions regarding involuntary hospitalization based on dangerousness and ability to care for self. Maintain current knowledge of, and contact with, community agencies to make referrals appropriately. </li>
<li>Perform other duties as assigned. </li>
</ul>
Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training. Requirements for the Position EXPERIENCE AND TRAINING 
<li>Master's degree in psychology, social work, recreational therapy, music therapy, art therapy or a behavioral science field; OR</li>
<li>Bachelor's degree in nursing, or occupational therapy and licensed by the State of Oregon; AND</li>
<li>One year of postgraduate degree experience in the behavioral health field.</li>
PREFERENCES Preference will be awarded to candidates who are LCSW, CSWA or eligible for LCSW. Qualified candidates will be eligible for licensure supervision if hired. SPECIAL REQUIREMENTS 
<ul>
<li>Must be either 1) licensed by the Oregon Board of Licensed Professional Counselors, 2) licensed by the Oregon Board of Licensed Social Workers or 3) credentialed or registered through the Mental Health and Addiction Counseling Board of Oregon (MHACBO) as a Qualified Mental Health Professional (QMHP) within the first 30 days of employment. </li>
<li>This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).</li>
<li>Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at: <a href="http://apps.co.marion.or.us/APAP/" target="_blank">http://apps.co.marion.or.us/APAP/</a>.</li>
<li>The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position. </li>
<li>This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: <a href="http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518" target="_blank">http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&amp;pid=518</a>.</li>
<li>This assignment is represented by a union.</li>
<li>This is a full-time position, which is eligible for overtime.</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES Working knowledge of community mental health concepts or chemical dependency case management and treatment services; individual assessment, treatment planning and treatment protocols; mental health disorders and diagnostic classifications. Ability to establish positive working relationships with other employees, individuals and their families, other agencies, and the public; prepare concise and complete clinical documentation related to individual treatment and progress in services in a timely and professional manner; work within a team and collaborate with team members; knowledge of and ability to act professionally with regard to a code of ethics and confidentiality. PHYSICAL REQUIREMENTS Operates a motor vehicle; sees using depth perception; sits; stands; moves about the work area; climbs 1 floor of stairs; operates a keyboard; lifts, carries, pushes, pulls and moves carts weighing up to 10 lbs.; speaks with a clear and audible voice; reads a 12 pt. font; hears a normal speech level; works in areas that may be exposed to heat, cold, and noise; works in areas that may be wet or uneven. Additional Information and/or Attachments We offer the following retention bonus, prorated based on FTE: 
<ul>
<li>$3,000 bonus after six months of continuous employment</li>
</ul>
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health. 
<ul>
<li>Up to $20,000 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County Administrative policies regarding tuition payments. The policy can be found at: Marion County Tuition Payment Policy 303 (Download PDF reader)</li>
</ul>
 Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits. Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, click here. For a complete and detailed overview of the MCEA benefits package, click here, and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA. Salary and benefits are subject to union contract negotiations and may change as a result.

Crisis Clinician 2 - Community Response Team

<h3>Job Description</h3>
Job Description
Overview:
National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience.
We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Call Center Representatives.
In this role, you will be a leader, a crucial customer touch point, and a representative of the National Floors Direct brand. You will be responsible for receiving inbound calls and making outbound calls from customers regarding their needs and purchase of new floor-coverings.
Responsibilities:
• Managing, leading, and engaging a mid-sized team.
• Handling inbound calls and making outbound calls.
• Engaging with prospective customers regarding their floor covering needs.
• Passionate about delivering a great customer experience.
• Providing a positive and informative customer experience.
• Use internal tools to document all customer touch points and communications.
• Availability to weekends.
• Ability to build rapport with customers.
• Contribute to the achievement of team goals and outcomes.
• Participate in regular training and development meetings as required.
• Represent the brand in line with our mission of delivering an amazing customer experience.
 
Qualifications:
• 5+ years of Call Center, Customer Service, or other customer facing experience.
• 3+ year of leadership experience.
• Familiarity with Customer Relationship Management (CRM) software and best practices.
• Technologically proficient,
• Excellent listening and communication skills.
• Must possess a positive, can-do attitude.
 
Benefits and Compensation:
• Performance Bonuses
• 100% Paid Training
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Schedules
• Employee Discounts
• Paid Time Off (PTO)
• 401k
 
What Our Employees Say About Us?
• Indeed Employee Reviews: 88%
• Glassdoor Employee Reviews: 96%
 
What Our Customers Say About Us?
• Consumer Affairs Customer Reviews: 90%
• Trustpilot Customer Reviews: 90%
• Houzz Customer Reviews: 94%
• Google Customer Reviews: 94%
 
How Our Call Center Managers Are Set Up For Success?
• Ongoing Training
• Learning and Development
• Career Pathing
• Opportunities for Growth
This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Call Center function, as well as the organization as a whole. If you are committed to achieving your personal and professional goals – all while having the flexibility to design your own schedule, this could be the best next career step for you.
National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.

Call Center Manager

<h3>Job Description</h3>
Job Description
Job Summary: We are seeking a motivated and experienced individual to join our team as the Call Center Manager. The successful candidate will oversee the daily operations of our call center, ensuring that customer interactions are handled efficiently, professionally, and in line with our company's values and standards. This position requires a strong background in call center supervision, exceptional leadership skills, and a passion for providing excellent customer service. As a wild bird lover, you'll enjoy the added joy of working with products that bring nature closer to our customers.
This is a hands-on manager role where most of your time will be spent working alongside the customer service representatives, answering phones, and responding to emails.
Responsibilities:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage and supervise the call center team, including hiring, training, coaching, and performance management of CSRs.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop and implement call center strategies, policies, and procedures to optimize efficiency, productivity, and customer satisfaction.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor and analyze call center performance metrics, such as call volume, response time, and customer satisfaction scores, and take appropriate actions to address any issues or areas for improvement.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Foster a positive and supportive work environment that encourages teamwork, collaboration, and continuous improvement.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle escalated customer inquiries or complaints, ensuring timely resolution and customer satisfaction.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with other departments, such as sales, marketing, and operations, to streamline processes and improve overall customer experience.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stay up to date with industry trends and best practices in call center management, customer service, and technology, and recommend relevant improvements or changes to enhance our call center operations.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare regular reports on call center performance, including key performance indicators (KPIs), and present findings to senior management.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate with customers via incoming and outgoing calls, emails, and live chat.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement fraud detection plans and strategies as well as relevant data security policies and practices.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee recurring order programs such as AutoShip, Food Club, and Seed-by-the-Month.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Soft proof marketing emails and catalogs with a customer service perspective.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with processing returns, exchanges, refunds, and mail orders.
Qualifications:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience in call center management, with a minimum of 2 to 3 years in a managerial or supervisory role, demonstrating excellent communication and interpersonal skills.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to manage a team of up to 4 customer service representatives, providing guidance, leadership, support, and ongoing coaching.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication skills, both verbal and written, with the ability to interact professionally with customers, team members, and managers at all levels of the organization.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Solid understanding of call center operations, including call routing, workforce management, and quality assurance.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in call center software and systems, and call center reporting tools.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong analytical and problem-solving skills, with the ability to identify trends, patterns, and areas for improvement.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exceptional customer service skills and a commitment to ensuring customer satisfaction.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.&nbsp;
Why Join Us: If you are a self-motivated individual with a passion for customer service and a desire to lead and inspire a team, we invite you to apply for the position of Call Center Manager at Duncraft. Join us in our mission to provide exceptional bird products and create memorable experiences for our customers. Plus, if you're a wild bird lover, you'll appreciate the unique joy of working with products that bring nature closer to our customers.
Our call center can be a whirlwind of activity one minute and a calm sanctuary the next. We need someone who can rally the team during the hustle and bustle and keep spirits high during quieter times, all while always looking for the next best way to enhance our customers' bird feeding experience.
Important Disclaimer Notice: The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements, and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform. Duncraft does reserve the right to revise this job description at any time and require employees to perform other job duties as assigned.
Company DescriptionDuncraft is a small family-owned business specializing in the manufacturing of bird feeders, bird houses, and other wild bird products. With a rich history spanning over 70 years, we take pride in providing high-quality products that enhance the bird-watching experience for our customers. Our dedicated call center team plays a crucial role in ensuring exceptional customer service, handling orders, and addressing inquiries promptly and professionally. 
<h3>Company Description</h3>
Duncraft is a small family-owned business specializing in the manufacturing of bird feeders, bird houses, and other wild bird products. With a rich history spanning over 70 years, we take pride in providing high-quality products that enhance the bird-watching experience for our customers. Our dedicated call center team plays a crucial role in ensuring exceptional customer service, handling orders, and addressing inquiries promptly and professionally.

<h3>Job Description</h3>
Job Description
We are seeking a skilled and experienced Call Center Manager to join our team at Central Florida Medical Practice. As the Call Center Manager, you will be responsible for overseeing the daily operations of our call center, ensuring efficient and effective handling of patient inquiries and concerns. This role requires strong leadership abilities, exceptional organizational skills, and a thorough understanding of call center management principles, particularly in a medical practice environment.
Responsibilities:
<ul>
<li>
Manage and supervise a team of call center representatives, providing guidance, support, and coaching to ensure high performance and productivity
</li>
<li>
Develop and implement call center policies, procedures, and best practices to optimize efficiency and customer satisfaction
</li>
<li>
Monitor call volume and staffing levels to effectively allocate resources and meet service level targets
</li>
<li>
Conduct regular performance evaluations and provide feedback to team members to drive continuous improvement
</li>
<li>
Collaborate with other departments such as scheduling, billing, and clinical staff to streamline processes and enhance patient care coordination
</li>
<li>
Analyze call center metrics and performance data to identify trends, opportunities, and areas for improvement
</li>
<li>
Develop and maintain relationships with key stakeholders, including healthcare providers, patients, and vendors
</li>
<li>
Ensure compliance with company policies, regulations, and industry standards, including HIPAA guidelines
</li>
<li>
Oversee training programs for call center staff, ensuring proficiency in phone etiquette, customer service skills, and product knowledge
</li>
<li>
Handle escalated customer issues and complaints, resolving them in a timely and satisfactory manner
</li>
<li>
Prepare reports and presentations on call center performance, presenting findings to senior management as needed
</li>
<li>
Stay informed about industry trends, technological advancements, and best practices in call center management
</li>
</ul>
Requirements:
<ul>
<li>
Bachelor's degree in business administration, healthcare management, or related field preferred
</li>
<li>
Minimum of 3 years of experience in call center management, preferably in a medical practice or healthcare setting
</li>
<li>
Proven track record of successfully managing a high-volume call center, with the ability to coordinate 4-5k calls per day
</li>
<li>
Strong leadership skills with the ability to motivate and inspire team members to achieve goals and objectives
</li>
<li>
Excellent communication and interpersonal skills, with the ability to interact effectively with staff at all levels of the organization
</li>
<li>
Proficiency in call center software and technology, including CRM systems and telephony platforms
</li>
<li>
Ability to analyze data, identify trends, and make data-driven decisions to improve performance and efficiency
</li>
<li>
Knowledge of healthcare regulations and compliance requirements, including HIPAA
</li>
<li>
Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
</li>
</ul>

<h3>Job Description</h3>
Job Description
FANTASTIC OPPORTUNITY Chris Ligori &amp; Associates is a dynamic and innovative law firm dedicated to delivering exceptional customer experiences. We are currently seeking a motivated and experienced Call Center Manager to join our team.
Primary responsibilities include, but are not limited to the following:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee day-to-day operations of the call center, ensuring efficiency and high-performance standards.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage 3 to 4 call center employees.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor and analyze call center performance metrics, identifying areas for improvement.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Train and mentor staff to enhance their skills and capabilities.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Answer phones and take down client information of current and potential clients.
Requirements:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience as a Call Center Manager or similar role.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong leadership and interpersonal skills.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent at articulating ideas clearly and concisely
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must enjoy tackling complex challenges and finding solutions
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consistently goes above and beyond on job duties
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consistently achieve and exceed performance goals
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good work ethic
Benefits:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Health – employer pays 100% of the premium.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 401K plus employer matching
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 10 vacation days, 4 vacation days and 2 personal days.

<h3>Job Description</h3>
Job Description
You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Southwest Florida. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why Choose Powerhouse Home Services
<ul>
<li>Competitive pay</li>
<li>Medical Insurance – We offer Health, Vision, and Dental.</li>
<li>Work life balance – We off paid time off.</li>
<li>401k Plan with a company match.</li>
<li>Company supplied, take it home at night, company vehicle.</li>
<li>PAID TRAINING</li>
</ul>
 
The Big Task
You will lead a staff of Call Center Representatives and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals.
 
Key Sub Tasks
<ul>
<li>Lead and train staff on the best ways to convert calls into booked service appointments.</li>
<li>Manage dispatch to ensure the right technicians are matched to every job.</li>
<li>Author and refine call scripts so they’re clear, compelling and result in more appointments.</li>
<li>Become an expert of your market, know the customer needs and how best to engage them.&nbsp;</li>
<li>Monitor performance of staff, review recorded calls and advise them on how to promote sales.</li>
<li>Formalize a coaching and training platform that’s cost effective and measurable.</li>
<li>Show employees how their individual contributions matter to the company’s success.</li>
<li>Ensure sufficient staffing to match the business demand and seasonal spikes.</li>
</ul>
Desired Skills and Experience
<ul>
<li>Possess the ability to inspire both personal and professional growth in our team members.</li>
<li>Ability to provide unparalleled customer satisfaction.</li>
<li>Ability to drive team performance to achieve all business goals and objectives.</li>
<li>Be detail oriented and a highly organized with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.</li>
<li>Be proficient using a computer and Microsoft Office applications (Excel, Word &amp; PowerPoint).</li>
</ul>
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Powerhouse Home Services&nbsp;by visiting <a href="http://www.PowerhouseSWFL.com.&amp;nbsp" target="_blank">www.PowerhouseSWFL.com.&amp;nbsp</a>;
When you're ready, please email us at <a href="mailto:Level-Up@powerhouseswfl.com" target="_blank">Level-Up@powerhouseswfl.com</a>
Equal Opportunity Employer

<h3>Job Description</h3>
Job Description
TEWS is working with a growing, home services business in Central Florida to assist in hiring a Customer Call Center / Dispatch Manager.&nbsp;
As we expand our operations, we are seeing a highly effective Call Center Manager to lead the team we call Customer Experience Representatives (CERs). This team is the front line of communication with our customers, from the initial point of contact through the follow up. They sell, schedule, dispatch, and maintain relationships with customers, industry partners, and field technicians. This team currently consists of 3 employees working remotely in the Orlando area.
About You: Our ideal candidate would have previous experience in call center or customer service management in the home service industry, strong leadership and team management skills, the ability to innovate within their department for the overall success of the team.
Qualifications: ● Previous experience in a call center or customer service management role within the home service or related industry. ● Proficiency in Field Service Management software and technology, Google Workspace Suite and common business applications.The ability to learn, adjust, and train others on software applications. ● Strong leadership and team management skills, with the ability to coach, support, and work alongside a team in order to achieve desired results. ● Excellent communication and interpersonal skills. ● Analytical mindset with the ability to interpret data and drive actionable insights. ● Problem-solving skills and the ability to thrive in a fast-paced environment that requires multi-tasking.
Responsibilities: ● Work alongside the existing team, leading by example. ● Lead and manage the day-to-day operations, including scheduling, staffing, and performance management in order to deliver a high level of customer satisfaction. ● Develop and implement strategies to improve team efficiency and effectiveness, including process improvements and technology enhancements. ● Coordinate and communicate with the Operations Manager to ensure sufficient staff to accommodate all jobs. ● Ensure the most efficient daily field staff schedule is in place by analyzing and adjusting for strategic geographic parameters. ● Hire and train future CERs, ensuring they are equipped with the knowledge and skills to deliver outstanding service. ● Supervise the daily workflow and scheduling of the CER team, optimizing efficiency and productivity. ● Conduct timely and constructive performance evaluations, providing valuable feedback and guidance for continuous growth. ● Set and achieve weekly and monthly KPIs, driving the team to meet and exceed targets. Analyze data to most effectively close sales, adjust and change the sales strategy based on that data. ● Demonstrate exceptional composure and respect when speaking with frustrated customers or co-workers, diffusing tense situations with professionalism. ● Develop and maintain policies, procedures, and quality standards. ● Stay informed about industry trends, best practices, and new technologies related to call center and field service management operations. ● Work with marketing and leadership to develop best practices
Additional Information: ● We run&nbsp;on EOS - familiarity with EOS is not a requirement, but is a plus. The Call Center Manager will run weekly L10 meetings with their team. ● Our Tech Stack currently includes Workiz, Slack, Ninety.io, and Asana ● We will provide a computer for business use and any related technical support ● This is a full time position, typically Monday through Friday, normal business hours
Salary: $50,000 to $60,000 based on experience + monthly performance bonuses
Benefits: ● Fully remote with planned in person meetings and company wide gatherings ● 15 Days PTO + Paid Holidays ● Sedera Medical Cost Sharing - Employee covered 100%, family add on optional ● Access to vision and dental
Company DescriptionTews takes the best aspects of larger, national recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions. Solving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve. Tews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs. 
<h3>Company Description</h3>
Tews takes the best aspects of larger, national recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.\r\n\r\nSolving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.\r\n\r\nTews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.

Call Center / Dispatch Manager

<h3>Job Description</h3>
Job Description
We are seeking a Medical Call Center Manager to join our team!&nbsp;You will be responsible for&nbsp;over-seeing day to day operations of our call center. This job requires someone with high interpersonal and organizational skills, and the ability to motivate and lead others. Responsibilities:
<ul>
<li>Handle patient calls,&nbsp;inquiries, and complaints</li>
<li>Hiring, training, and coaching call center personnel in best practices for handling calls</li>
<li>Troubleshoot and resolve&nbsp;patient issues and concerns</li>
<li>Document and update patient's chart&nbsp;based on&nbsp;interactions</li>
<li>Collect and analyze call center reports</li>
</ul>
​Qualifications:
<ul>
<li>High-school education</li>
<li>Excellent organizational and leadership skills with a problem-solving ability</li>
<li>Medical experience is required, ophthalmology experience preferred&nbsp;</li>
<li>Ability to build rapport with employees, physicians, and patients</li>
<li>Ability to prioritize and multitask</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
<li>Conflict resolution ability</li>
</ul>
Company DescriptionOphthalmology practice established in 1973, now boasts two locations with a surgery center located in Locust Grove. One ophthalmologist that perform surgery at our ASC with an additional doctor added this summer. One optometrist that sees patients at both locations. 
<h3>Company Description</h3>
Ophthalmology practice established in 1973, now boasts two locations with a surgery center located in Locust Grove. One ophthalmologist that perform surgery at our ASC with an additional doctor added this summer. One optometrist that sees patients at both locations.

Medical Call Center Manager

<h3>Job Description</h3>
Job Description
Our award-winning customer service attracts customers that include internationally renowned Harvard affiliated hospitals, neighborhood health centers, physician practices, colleges, pharmaceutical companies, medical device manufacturers, property management organizations, attorneys, and many businesses.&nbsp;

Job Description:&nbsp;This position will be responsible for assisting the manager with the operations and the technology infrastructure and systems within the call center. This role includes overseeing the implementation and maintenance of call center software, hardware, and communication systems. Additionally, will lead projects aimed at enhancing our technology capabilities to improve patient and staff experiences. This position serves as the right hand to the manager to ensure all technology and operation tasks are on target.
Key Responsibilities:
<ul>
<li>Manage and maintain the call center’s technology infrastructure, including phone systems, Learning Management System software, and other communication tools.</li>
<li>Assist manager in keeping all projects and operation tasks on track.</li>
<li>Assist with preparing project plans, development, implementation and evaluation.</li>
<li>Collaborate with IT, call center staff, and external vendors to ensure seamless integration and functionality of systems.</li>
<li>Assure staffing is optimized to meet service delivery expectations.</li>
<li>Monitor and analyze call center performance metrics to identify areas for technological and operational improvements</li>
<li>Provide training and support to call center staff as needed.</li>
<li>Ensure compliance with policies, industry regulations, and best practices in call center operations.</li>
<li>Troubleshoot and resolve technical issues promptly to minimize disruptions to call center operations.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 5 years of experience in call center technology management or a similar role, preferably within a healthcare setting.</li>
<li>Proven project management skills with a track record of successfully leading technology enhancement projects.</li>
<li>Strong knowledge of call centers.</li>
<li>Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.</li>
<li>Exceptional communication and interpersonal skills, with the ability to collaborate with diverse teams.</li>
<li>Knowledge of healthcare industry regulations and standards is a plus.</li>
</ul>
For an immediate interview, Apply today.
Company DescriptionGecko Hospitality, named to Forbes 2023 list of America’s Best Recruiting Firms, offers the largest selection of restaurant, catering, grocery store, corporate dining, senior living, healthcare food service, K-12 food service and higher education food service positions. Our hospitality-exclusive team covers all 50 states and Canada and offers professional placement services with over 120 dedicated hospitality experts. With Gecko's extensive list of hospitality recruiter services, we get you and your resume in front of the hospitality industry's leading decision makers! Better yet, Gecko has exceptional national, regional, and local relationships and is well respected in the hospitality industry for enhancing hospitality careers. Our national network consists of 80 regional offices driven to meet the needs of the hospitality industry. From fast food to fine dining and grocery stores to senior living, Gecko recruit’s chef and management positions for all facets of the hospitality industry. Gecko boasts generations of hospitality recruiting experience, consisting of over 1,900 collective years, that furthers the careers of those seeking professional management positions. Contact us today and we will get you in touch with one of our experts to discuss your opportunities. 
<h3>Company Description</h3>
Gecko Hospitality, named to Forbes 2023 list of America’s Best Recruiting Firms, offers the largest selection of restaurant, catering, grocery store, corporate dining, senior living, healthcare food service, K-12 food service and higher education food service positions. Our hospitality-exclusive team covers all 50 states and Canada and offers professional placement services with over 120 dedicated hospitality experts.\r\n\r\nWith Gecko's extensive list of hospitality recruiter services, we get you and your resume in front of the hospitality industry's leading decision makers! Better yet, Gecko has exceptional national, regional, and local relationships and is well respected in the hospitality industry for enhancing hospitality careers.\r\n\r\nOur national network consists of 80 regional offices driven to meet the needs of the hospitality industry. From fast food to fine dining and grocery stores to senior living, Gecko recruit’s chef and management positions for all facets of the hospitality industry. Gecko boasts generations of hospitality recruiting experience, consisting of over 1,900 collective years, that furthers the careers of those seeking professional management positions. Contact us today and we will get you in touch with one of our experts to discuss your opportunities.

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