<h3>Job Description</h3>
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:
$17 - $17.50 hourly
Responsibilities:
<ul>
<li>Bookkeeping: keep accurate records of all hotel guest account information </li>
<li>Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information</li>
<li>Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests </li>
<li>Handle customer complaints as necessary</li>
<li>Connect with the housekeeping department to ensure guest accommodations are ready</li>
</ul>
Qualifications:
<ul>
<li>High school diploma, GED, or equivalent</li>
<li>Working knowledge of Microsoft Office and reservation management systems</li>
<li>Displays impeccable interpersonal, time management, organizational skills, and customer service skills</li>
<li>1+ year of hotel industry experience or related job preferred </li>
<li>Has experience answering telephone calls and troubleshooting stressful situations</li>
</ul>
About Company
Encore Hospitality is a division of Encore Enterprises which is a diverse commercial real estate investment company based out of the Dallas/Ft. Worth Metroplex. Our business investments cover a wide variety of areas including office, retail, apartment, hotel, restaurants, and more.

Encore's competitive advantage is its culture. We are an exceptional team with talented team members from varying and diverse backgrounds. For the fifth year in a row, Encore is among the top 25% of the most racially diverse companies in the U.S. according to the EEO Joint Reporting Committee. Our culture, in large measure, accounts for our extraordinary performance.

Hotel Front Desk Clerk

<h3>Job Description</h3>
Reports to: 
FOM/AFOM/FOS
Job Summary: 
Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, while ensuring complete guest satisfaction.
Essential Functions:
<ul>
<li>Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.</li>
<li>Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.</li>
<li>Ensures complete guest satisfaction.</li>
<li>Complete and close out guest registration process.</li>
<li>Assigns guests rooms based on preferences and availability.</li>
<li>Handle cash, credit card processing and accurately carry and balance assigned house bank.</li>
<li>Utilize computer applications daily to track and record information.</li>
<li>Handling guest concerns in a tactful manner and achieving resolution.</li>
<li>Answers questions regarding the hotel's facilities and services.</li>
<li>Answering telephones and booking reservations and responding to guest inquiries</li>
<li>Recommending local area restaurants, points of interest, or needs for transportation.</li>
<li>Maintaining cleanliness of front desk, lobby, and back office.</li>
<li>Following up with Guest complaints and other requests.</li>
<li>Assists in training efforts of new staff.</li>
<li>Interacting with other departments and employees to ensure a good working relationship or for guest needs.</li>
<li>Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.</li>
<li>Follow quality standards and service</li>
<li>Must be able to work all shifts or varying schedules to support business needs.</li>
<li>Ensures Security for the hotel's customers, employees, and property assets.</li>
<li>Demonstrate and promote KLECH core values and MAD skills</li>
<li>Manage and maintain security of confidential information entrusted to position.</li>
<li>Attend and satisfactorily complete all required training as assigned.</li>
<li>Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.</li>
<li>The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.</li>
<li>Perform other duties as assigned.</li>
</ul>
Minimum Requirements to Qualifications: 
<ul>
<li>Must have strong customer service skills.</li>
<li>Must have excellent communication skills and ability to build strong relations with guests.</li>
<li>Must be familiar with software and data entry applications.</li>
<li>Prior cash handling experience preferred</li>
<li>Strong communication skills in English both written and oral. Spanish or other language skills a plus.</li>
</ul>
Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.
Skills and Abilities: 
<ul>
<li>Ability to work independently with minimal supervision.</li>
<li>Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.</li>
<li>Ability to work under pressure in a fast paced, stressful environment.</li>
<li>Ability to meet multiple deadlines and multi-task.</li>
<li>Ability to have strong critical thinking, analytical and guest service skills.</li>
<li>Must possess a positive attitude with strong organizational and leadership qualities.</li>
<li>Ability to add, subtract, multiply and divide in all units of measure.</li>
<li>Ability to define problems, collect data, establish facts and draw conclusions.</li>
<li>Ability to understand complex instructions and material.</li>
<li>Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.</li>
<li>Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.</li>
<li>Ability to maintain confidentiality.</li>
<li>Ability to follow and comply with established Casino guest service programs.</li>
</ul>
Physical Demands:
<ul>
<li>While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.</li>
<li>The team member must be able to concentrate for prolonged periods.</li>
<li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.</li>
<li>The team member must be able to communicate effectively in person or using telecommunications equipment.</li>
<li>The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.</li>
<li>Frequently lift and/or move up to 30 lbs.</li>
</ul>
Work Environment: 
<ul>
<li>Normal office setting and casino floor.</li>
<li>Frequent walking and standing in a smoke filled environment and frequent contact with the general public.</li>
<li>Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.</li>
<li>Extended hours and irregular shifts may be required including nights, weekends and holidays.</li>
<li>Must be able to perform under pressure and work long hours under stressful conditions.</li>
<li>May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.</li>
<li>May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.</li>
<li>Travel may be required to perform one or more essential functions of this position.</li>
</ul>
Conditions of Employment:
<ul>
<li>Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.</li>
<li>Must be able to provide authorization to work in the United States.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have access to reliable transportation to commute to and from work.</li>
<li>Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.</li>
</ul>

<h3>Job Description</h3>
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:
$12 - $14 hourly
Responsibilities:
<ul>
<li>Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs</li>
<li>Bookkeeping: keep accurate records of all hotel guest account information </li>
<li>Work with the housekeeping staff to ensure rooms are ready for new guests</li>
<li>Mitigate customer complaints as needed</li>
<li>Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers</li>
</ul>
<ul>
<li>Prior hotel experience preferred</li>
</ul>
Qualifications:
<ul>
<li>At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred</li>
<li>Comfortable taking telephone calls and mitigating stressful situations</li>
<li>Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills</li>
<li>Has previous experience or working knowledge of Microsoft Office and reservation management systems</li>
<li>High school graduate, GED recipient, or equivalent </li>
</ul>
About Company
Our mission statement is simple: 
To provide legendary service to our guests by empowering our team to consistently deliver the spirit of hospitality in a safe and friendly work environment.

<h3>Job Description</h3>
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$14 - $15 hourly
Responsibilities:
<ul>
<li>Communicate with housekeeping to make sure guest rooms are ready</li>
<li>Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information</li>
<li>Bookkeeping: keep accurate records of all hotel guest account information </li>
<li>Field customer complaints when necessary</li>
<li>Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs</li>
</ul>
Qualifications:
<ul>
<li>Well-versed in taking telephone calls and handling stressful situations</li>
<li>Must have graduated high school, received a GED or equivalent</li>
<li>Displays impeccable interpersonal, time management, organizational skills, and customer service skills</li>
<li>At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred</li>
<li>Has previous experience or working knowledge of Microsoft Office and reservation management systems</li>
</ul>
About Company
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

<h3>Job Description</h3>
DESCRIPTION OF DUTIES: The primary responsibility of this position is to perform front desk activities and provide exceptional guest services to all guests and visitors. Specific responsibilities include, but are not limited to the following: 1. Responsible for providing a diverse variety of activities in support of Guest First and the Hotel including providing information and responding to guest questions, inquires or concerns. 2. Performs all front desk activities including providing telephone coverage, taking reservations, processing cancellations, checking guests in and out and assigning rooms. 3. Manages all guest special requests and coordinates with housekeeping to ensure guests receive additional amenities, early or late check in or check out. 4. Compiles guest packets including inserting appropriate coupons and making keys. 5. Prints expected guest arrival lists and verifies packets are completed for new guest arrivals. 6. Receives reports daily from the night auditor indicating guest incidents or issues and provides follow up to ensure guest satisfaction. 7. Is responsible for maintaining the guest voice mail system including entering messages for guests and deleting messages of departed guests. 8. Logs all newspapers upon arrival at the Front Desk. 9. Handles guest sales related to newspapers, fishing licenses or other items available at the Front Desk. 10. Reports any guest complaints or concerns to immediate supervisor or manager for review and resolution. 11. Notifies supervisor, manager or security of situations that may affect guests, associates or the Lake of the Torches Resort Casino. 12. Performs other duties as assigned.
POSITION RELATIONSHIPS: Internal: Frequent contact with all food and beverage, banquet, housekeeping and engineering associates. External: Continual contact with guests and visitors
SUPERVISION RECEIVED: Receives direction and supervision from the Front Desk Supervisor or the Hotel Manager.
EDUCATION: A high school diploma or equivalent is required.
EXPERIENCE: A minimum of six months experience in customer service and cash handling is preferred.
SKILLS: Must possess excellent interpersonal, communication, organizational, telephone etiquette and customer service skills. Experience with PC’s and related software, cash handling and familiarity with office equipment is required. Must be able to handle and maintain confidential and sensitive information with diplomacy and tact. Must maintain a professional demeanor is stressful situations as necessary.
WORKING ENVIRONMENT: 1. Work Conditions: Majority of responsibilities are performed in a normal office environment. 2. Exposure to Hazards: May be exposed to situations where spills, wet floors, guest, visitor or associate behavior may create undesirable conditions. 3. Physical Requirements: Normal office physical requirements that include walking, sitting, standing, lifting and keyboarding.
BEHAVIORS: The vision, goals and objectives of Lake of the Torches Resort Casino requires the Front Desk Clerk to perform in both a professional and personable manner. The manner in which the employee relates to fellow employees, customers and visitors is considered parallel in importance to technical knowledge and ability. Respect and consideration given to the dignity of each customer, visitor and fellow employee is a requisite of successful job performance.
OTHER: Must attend all mandatory meetings and participate in training and development activities.

<h3>Job Description</h3>
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$13 - $14 hourly
Responsibilities:
<ul>
<li>Work with the housekeeping staff to ensure rooms are ready for new guests</li>
<li>Handle customer complaints as necessary</li>
<li>Bookkeeping: keep accurate records of all hotel guest account information </li>
<li>Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information</li>
<li>Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs</li>
</ul>
<ul>
<li>Respond to guest inquiries</li>
</ul>

Qualifications:
<ul>
<li>High school graduate, GED recipient, or equivalent </li>
<li>Working knowledge of Microsoft Office and reservation management systems</li>
<li>Excellent time management skills, organizational skills, customer service skills, and interpersonal skills</li>
<li>Comfortable taking telephone calls and mitigating stressful situations</li>
<li>1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred</li>
</ul>
<ul>
<li>Demonstrates time management, organizational skills, and customer service</li>
<li>Computer efficiency</li>
<li>Preferred experience but not required</li>
</ul>
About Company
Great environment to work in, we are looking forward to adding you to our LQ family!

<h3>Job Description</h3>
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities:
<ul>
<li>Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests</li>
<li>Handle customer complaints as necessary</li>
<li>Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers</li>
<li>Bookkeeping: keep accurate records of all hotel guest account information </li>
<li>Work with the housekeeping staff to ensure rooms are ready for new guests</li>
</ul>
Qualifications:
<ul>
<li>High school graduate, GED recipient, or equivalent </li>
<li>Exhibits working knowledge of Microsoft Office and reservation management systems</li>
<li>Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills</li>
<li>Well-versed in taking telephone calls and handling stressful situations</li>
<li>At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred</li>
</ul>
About Company
Welcome to our All-Suite, professionally appointed, Sheraton Suites Fort Lauderdale at Cypress Creek. Located on the north side in the Cypress Creek Corporate Park, Exit 33, from I-95, We are pleased to welcome our Business Travelers and Leisure travelers alike. Located just a short drive to the Executive Airport (FXE) 1.5 miles, Fort Lauderdale International Airport (FLL) 6.8 miles, Fort Lauderdale Beach, Inter Miami Stadium, 1 mile away and the Isle Casino Racing and 7.6 miles from the Fort Lauderdale Cruise Port.

<h3>Job Description</h3>
Essential Job Functions
<ol>
<li>Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages and relays them to the appropriate parties</li>
<li>Answers guest questions regarding facility and surrounding area</li>
<li>Acts as a sales member for promotion of internal events, dining and packages</li>
<li>Promotes outstanding customer relations</li>
</ol>
Job Specifications
<ul>
<li>High School Diploma or equivalent</li>
<li>Minimum of one (1) year prior experience in guest service capacity</li>
<li>Excellent guest service skills; attentive and detail oriented</li>
<li>Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.</li>
<li>Effective communication skills with the ability to communicate with both guests and co-workers</li>
</ul>
<ul>
<li>Must have basic math skills with the ability to accurately handle cash and process sales transactions</li>
<li>Prior computer experience with Microsoft office and e-mail, point of sale system experience preferred</li>
<li>Ability to create a positive and upbeat work environment</li>
</ul>
Physical Demands
<ul>
<li>This is a sedentary position, and ergonomic workstation and frequent breaks will be provided. 
</li>
</ul>
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
#OxfordCasino

<h3>Job Description</h3>
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:
$12 hourly
Responsibilities:
<ul>
<li>Connect with the housekeeping department to ensure guest accommodations are ready</li>
<li>Mitigate customer complaints as needed</li>
<li>Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs</li>
<li>Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information</li>
<li>Perform regular bookkeeping duties: make sure hotel guest information is current and correct </li>
</ul>
Qualifications:
<ul>
<li>Exhibits working knowledge of Microsoft Office and reservation management systems</li>
<li>Well-versed in taking telephone calls and handling stressful situations</li>
<li>Must have graduated high school, received a GED or equivalent</li>
<li>Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills</li>
<li>1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred</li>
</ul>
About Company
Acerca de LaQuinta Inn &amp; Suites Lexington South

Fundada en 2005, Rolling Hills Hospitality opera 15 propiedades hoteleras con un enfoque central en superar las expectativas de sus huéspedes. Rolling Hills Hospitality se ha posicionado como una de las principales empresas de desarrollo y gestión hotelera de la región al incorporar altos estándares operativos y lograr una simplicidad que se puede aplicar a cualquier modelo de negocio. A través de nuestros acuerdos de gestión, somos responsables de contratar, capacitar y liderar a más de 300 empleados en todo el Valle de Ohio. Rolling Hills Hospitality actualmente mantiene relaciones honradas con las principales compañías hoteleras del país, incluidas Marriott, Hilton, IHG y Hyatt.

<h3>Job Description</h3>
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:
$13 - $14 hourly
Responsibilities:
<ul>
<li>Handle customer complaints as necessary</li>
<li>Perform regular bookkeeping duties: make sure hotel guest information is current and correct </li>
<li>Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information</li>
<li>Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests </li>
<li>Connect with the housekeeping department to ensure guest accommodations are ready</li>
</ul>
Qualifications:
<ul>
<li>At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred</li>
<li>Has previous experience or working knowledge of Microsoft Office and reservation management systems</li>
<li>Must have graduated high school, received a GED or equivalent</li>
<li>Well-versed in taking telephone calls and handling stressful situations</li>
<li>Excellent time management skills, organizational skills, customer service skills, and interpersonal skills</li>
</ul>
About Company
This is the 1st of 3 brand-new, fully custom hotels in Greenville for our team. With that, we aren’t a massive management company where you're just a number, but rather a family business that is in active growth mode. We are looking for people who want to be part of the #1 ranked hotel on TripAdvisor in all of Greenville/Spartanburg, as well as a 2023 Platinum Award-Winning Choice hotel!

226 Hotel desk clerk Jobs