Job Description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$13 - $14 hourly
Responsibilities:
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Handle customer complaints as necessary
- Bookkeeping: keep accurate records of all hotel guest account information
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Respond to guest inquiries
Qualifications:
- High school graduate, GED recipient, or equivalent
- Working knowledge of Microsoft Office and reservation management systems
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Comfortable taking telephone calls and mitigating stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Demonstrates time management, organizational skills, and customer service
- Computer efficiency
- Preferred experience but not required
About Company
Great environment to work in, we are looking forward to adding your leadership to our LQ family!