Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:
$17 - $17.50 hourly
Responsibilities:
- Bookkeeping: keep accurate records of all hotel guest account information
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Handle customer complaints as necessary
- Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications:
- High school diploma, GED, or equivalent
- Working knowledge of Microsoft Office and reservation management systems
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- 1+ year of hotel industry experience or related job preferred
- Has experience answering telephone calls and troubleshooting stressful situations
About Company
Encore Hospitality is a division of Encore Enterprises which is a diverse commercial real estate investment company based out of the Dallas/Ft. Worth Metroplex. Our business investments cover a wide variety of areas including office, retail, apartment, hotel, restaurants, and more.
Encore's competitive advantage is its culture. We are an exceptional team with talented team members from varying and diverse backgrounds. For the fifth year in a row, Encore is among the top 25% of the most racially diverse companies in the U.S. according to the EEO Joint Reporting Committee. Our culture, in large measure, accounts for our extraordinary performance.