<h3>Job Description</h3>
Job/Skill requirement:
<ul>
<li>
Approximately 3-5 years of experiencing the IT field, preferably in a help desk environment.
</li>
<li>
A+ and/or Network+ certifications or the equivalent experience
</li>
<li>
AWS Cloud Practitioner certification preferred but not required
</li>
<li>
Prior experience assisting a cloud migration preferred but not required
</li>
<li>
Strong knowledge of ServiceNow, MSOffice Products, etc.
</li>
</ul>

Help Desk Support

<h3>Job Description</h3>
Salary: 40,000 - 45,000 Per Year
JOB TITLE: Help Desk Associate
LOCATION: In-Office Attendance  - Lake Mary, FL
POSITION OVERVIEW: At Kappa, our employees are our most treasured asset which is why we are looking for a dynamic and passionate follower of technology! We are looking for a customer service focused, professional Help Desk Associate. The right candidate must love a challenge and constantly be looking for ways to improve themselves and the companies they work for.
The main responsibility of the Help Desk Associate is to answer inbound support calls, create service tickets, and provide the first level of support to all end-users in a timely manner while delivering great customer service. You will interact with our amazing clients routinely and possess the ability to work happily and promptly under minimal supervision. Our ideal candidate shall support clients’ networked IT environments including hardware, servers, PCs, printers, firewalls, and software for a variety of diverse small, medium-sized and enterprise organizations. You should have the ability to adapt to different IT environments quickly, maintain good communication, smile, offer praiseworthy IT support, and attain comprehensive detailed documentation skills.
Customer service is number one at Kappa Computer Systems, supporting our clients with a confident and happy can-do attitude is priceless. Building invaluable relationships with our clients and the Kappa team is key to everyone's success.

TECHNICAL FUNCTIONS:
<ul>
<li>IT support relating to technical issues involving Microsoft's core business applications</li>
<li>Intermediate understanding of Windows Server Environment, Domain Controllers, DHCP, and DNS Systems. Knowledge of Azure AD a plus</li>
<li>Update/restore/install and resolve any Windows OS problems and run diagnostics as necessary</li>
<li>Troubleshoot e-mail issues with 365, Exchange and Outlook</li>
<li>Troubleshoot PC software and hardware issues</li>
<li>Understand and advocate for client IT Security, and system stability</li>
<li>Anti-Virus and spam filtering management and support</li>
<li>Responsible for managing new computer setups for clients</li>
<li>Troubleshoot printing issues</li>
<li>Resolve Internet issues</li>
<li>Complete initial user termination processes</li>
<li>Evaluate computer slowness</li>
<li>Minor end-user support issues</li>
<li>Reimage PC’s</li>
<li>Password resets</li>
</ul>

RESPONSIBILITIES:
<ul>
<li>Answer inbound support calls, create service tickets, and provide the first level of support to all end-users</li>
<li>Monitor incoming support e-mail requests and managed the ticket process</li>
<li>Use ticketing program to track all time and support resolutions</li>
<li>Track, route, and redirect problems to correct resources</li>
<li>Properly escalate unresolved queries to the next level of support</li>
<li>Perform troubleshooting within a timely manner, by not spending more than 15-20 minutes on a ticket without further direction</li>
<li>Document internal processes and procedures related to duties and responsibilities</li>
<li>Follow up with customers, provide feedback and see problems through to resolution</li>
<li>Quick to respond to clients with an understanding approach, and a follow up to customers promptly</li>
<li>Can successfully work on more than one issue at a time. Multitasking abilities is a must</li>
<li>Continue education and personal growth on subjects related to responsibilities</li>
<li>Learn and use the available Kappa tools to better support our customers</li>
<li>Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and outages</li>
<li>Must Document, document, document your service request details, resolution's, technical notes, passwords, end-user information and equipment</li>
<li>Very detail-oriented, self-reliant; with the ability to meet established deadlines</li>
</ul>
SOFT SKILLS:
<ul>
<li>Strong client-facing, enthusiastic with good communication skills</li>
<li>Must be client service oriented and believe in teamwork, collaboration, adaptability &amp; initiative.</li>
<li>Possesses a drive to ensure clients success and satisfaction</li>
<li>Can prioritize clients in order of most urgent</li>
<li>Must possess a strong technical curiosity and continued desire to grow</li>
<li>Work independently with little instruction, and work tasks without much supervision</li>
<li>Have a great work ethic (Made a mistake? Own up to it and learn)</li>
<li>Willingness to get the job done right the first time</li>
</ul>

REQUIREMENTS:
<ul>
<li>Five years minimum experience in IT Field</li>
<li>Proven working experience in providing help desk support</li>
<li>Ability to multi-task and adapt to changes quickly</li>
<li>Background check</li>
<li>Good driving record</li>
<li>Drug testing</li>
<li>Flexible occasional nights, holidays and after- hours</li>
<li>Degree in IT is preferred</li>
<li>In- office position, company shirts required</li>
</ul>

WHAT IS IN IT FOR YOU?!
<ul>
<li>Competitive Pay</li>
<li>Retirement plan with up to 3% Company Match</li>
<li>Health Benefits, includes dental and vision</li>
<li>Time Off Benefits</li>
<li>8 Paid Holidays Off</li>
<li>Company Team Building Outings</li>
<li>Office Snacks</li>
<li>Office Lunches</li>
<li>Work/life balance with a focus on a 40-hour workweek</li>
<li>Technology training and certifications</li>
<li>In-house training, why not learn something new!</li>
</ul>

HELP DESK SUPPORT

<h3>Job Description</h3>
Client Service Technician - Help Desk Support
S2Technologies is currently seeking qualified candidates to join our team. We are currently looking for candidates who have experience providing help desk support. As a Client Service Technician/Help Desk Specialist you will provide end-user, system, and network support. This position is responsible for hands-on and/or remote work on end-user and shared devices, firmware, and software, local and network logical objects/structures on PSFB unclassified and classified, wired and wireless, and local and virtual private network (VPN) networks. This includes but is not limited to troubleshooting/installing from the communication to the end device. The qualified candidate shall perform the following tasks:
Experience/Responsibilities:
<ul>
<li>Possess 3 years of Helpdesk Support Experience.</li>
<li>Basic understanding of networking, including OSI model concepts, basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).</li>
<li>Experience involving the receipt, installation, configuration, connection, management, maintenance, reconnection, replacement, upgrading, updating, investigation, troubleshooting, repair, verification of proper operation, and uninstallation/removal of approved end-user and shared devices.</li>
<li>Experience with two or more of the following; desktop computers, laptop computers, tablets, smart-phones, Voice-over-Internet Protocol (VoIP) and analog/digital telephones, printers, scanners, multi-function devices (MFDs)/multi-function printers (MFPs), digital senders, TACLANES (encryption devices), VDI clients peripheral and component equipment</li>
<li>firmware and software, and local and network logical objects/structures</li>
<li>Computer accounts, user accounts, group accounts, electronic mail (e-mail) accounts, and associated structures, shared network resources, websites, public key infrastructure (PKI) certificates, and credentials</li>
<li>Understand and adhere to the Standard Operating Procedures (SOP) of the organization, and adhere to all site-specific policies and procedures.</li>
<li>Accurately document all customer contact via the Ticketing system to include detailed issues reported and provide ticket updates, through incident resolution.</li>
<li>Monitor all network capabilities, functions, and performance utilizing means as provided customers such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources, and create trouble tickets on all issues observed.</li>
<li>Ability to work in a fast-paced environment.</li>
<li>Ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine the root cause of the problem.</li>
</ul>
Education:
<ul>
<li>BA/BS preferred</li>
</ul>
Certifications:
<ul>
<li>IAT Level II</li>
</ul>
Security Clearance:
<ul>
<li>Secret Clearance Required</li>
</ul>
Other Position Requirements:
S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

<h3>Job Description</h3>
Role: Help Desk Support 
Location: Madison, WI
Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues. 
<ul>
<li>Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.</li>
<li>Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user. </li>
<li>Requires at least 3 years of experience in the field. </li>
<li>Familiar with a variety of the field's concepts, practices, and procedures. </li>
<li>Relies on extensive experience and judgment to plan and accomplish goals. </li>
<li>Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected. </li>
</ul>
Top Skills &amp; Years of Experience: (minimum 2-3 years)
<ul>
<li>Windows 11</li>
<li>Microsoft O365</li>
<li>InTune</li>
<li>Apple and Android mobile phone support</li>
</ul>
Nice to Have:
<ul>
<li>Cherwell</li>
<li>Scripting and automation</li>
<li>Microsoft Teams/inTune.</li>
</ul>
Additional details: Candidates must be able to lift computers and other related equipment up to 40 lbs.

<h3>Job Description</h3>
HELP DESK SUPPORT 
FOR MORE THAN 138 YEARS, WE HAVE BEEN A POWERFUL, INNOVATIVE FULL-SERVICE LAW FIRM HELPING TO BUILD THE AMERICAN WEST.
Fennemore isn’t your average law firm. With 17 offices in 5 states and industry-leading job satisfaction, you’ll join a dynamic team that is setting trends, breaking records, and helping clients and employees thrive. You will be a part of an extraordinary group of individuals who collaborate and find solutions together -- a team that is inclusive, makes connections, and brings their passion and pride to all they do.
Together we strive to create an inclusive law firm that upholds respect for each other and our unique backgrounds. We commit on all levels to work together to promote equal opportunity, to understand and value differences, and to foster a dignified and diverse work environment. Fennemore’s commitment to our values translates into the workplace. Law.com named Fennemore the fastest-growing law firm in the U.S., and we consistently have among the best retention statistics in the industry.
Fennemore is seeking a full-time HELP DESK SUPPORT team member to provide assistance in our Denver, Colorado office. 
Responsibilities:
<ul>
<li>Provide prompt, friendly, and superior customer service to onsite and remote users regarding hardware, systems, applications, remote access, security, network, and telephone-related inquiries;</li>
<li>Management of help desk ticketing software including escalation and follow-up to completion;</li>
<li>Assist with audio/video conferencing including scheduling, setup, coordination, testing, and troubleshooting;</li>
<li>Provide ongoing support and assistance in troubleshooting software and hardware problems to all firm employees;</li>
<li>Responsible for move, setup, configuration, and maintenance of all PC hardware including “imaging”, adding component level hardware, and installation of related drivers;</li>
<li>Assist in user training and special projects, as necessary; and</li>
<li>Perform other related duties as required to accomplish the objectives of the position.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 3+ years IT-related experience required;</li>
<li>Bachelor’s degree in Information Systems or related field is preferred;</li>
<li>Working knowledge of computer systems, networking, and basic software application support;</li>
<li>A+ certification preferred;</li>
<li>Law firm experience and experience with iManage advantageous;</li>
<li>Advanced troubleshooting skills and the ability to retain information and solve problems with minimal supervision;</li>
<li>Exceptional customer service skills; and</li>
<li>Excellent oral and written communication skills.</li>
</ul>

Total Rewards:
<ul>
<li>Competitive Base Salary + Annual Merit Increases</li>
<li>On-the-Spot Monthly Bonus Program</li>
<li>Workplace Flexibility Options</li>
<li>401k Retirement Plan w/ Employer Match &amp; Profit-Sharing Component</li>
<li>Health, Dental and Vision Coverage + Employer Premium Contribution</li>
<li>Employer-Paid Group Term Life Insurance</li>
<li>Paid Time Off and Paid Holidays</li>
<li>Employee Wellness Program</li>
<li>Employee Assistance Program</li>
</ul>
CAUTION: Employment scams are on the rise, and we want you to be aware. Please read this consumer alert from the FTC for more details: <a href="https://tinyurl.com/FTC-Consumer-Alert" target="_blank">https://tinyurl.com/FTC-Consumer-Alert</a>. Note that we will never ask you to download and interview through an app such as Signal. If you are approached by a scammer or have any concerns about communications that appear to be coming from Fennemore, please let us know.
PLEASE CONSIDER APPLYING TODAY
Fennemore is an equal opportunity employer and encourages people from all social, economic, and ethnic groups, and individuals with disabilities, to apply to our positions. Fennemore is dedicated to maintaining an atmosphere that promotes the diversity of personal backgrounds, experiences, abilities, perspectives, and ideas. If your experience and qualifications are close to what you see listed here – even if not a perfect match -- please still consider applying. If you require assistance or need reasonable accommodations during any point in the application or interview process, please let us know.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. Any employee may be required to perform duties outside of their normal assigned responsibilities, as needed.

<h3>Job Description</h3>
Job Description 
Location: Loveland, Ohio (no remote please) 
Responsibilities: 
<ul>
<li>
Technicians will be answering phone calls and responding to emails from customers. 
</li>
<li>
Typical calls may include resolving registration issues, product installation, software licensing and general usage questions. 
</li>
<li>
Provide 1st level telephone support for Siemens software. 
</li>
<li>
Collate, analyze, and produce reports of software license usage and ownership information. 
</li>
<li>
Provide support to ensure software compliance, as well as store and manage software license proof of ownership. 
</li>
<li>
Responsible for analyzing purchased licenses, reviewing discovery data, and conducting research to assist with purchases and contract requirements. 
</li>
<li>
Verify usage, advise of renewal purchases based on needs. 
</li>
<li>
Analyze existing and/or create new documentation where necessary. 
</li>
<li>
Document all customer/case details in support case tracking system. 
</li>
<li>
Communicate effectively with Customers to determine and resolve common problems and requests in compliance with established service level agreements. 
</li>
<li>
Maintain a personal queue of ongoing customer issues until resolution. 
</li>
<li>
Interface with members of an escalation team and with R&amp;D resources to bring escalated issues to resolution. 
</li>
<li>
Act as a liaison between Customers and Technical Department, including escalation of cases to 2nd level support if necessary and reporting back to customer with resolution. 
</li>
<li>
Participate as an active member of the Helpdesk team. 
</li>
<li>
Provide reports and updates to the Helpdesk Support Lead on a regular basis. 
</li>
</ul>
Qualification Requirements 
<ul>
<li>
Excellent organizational skills and a proven ability to plan and prioritize multiple workstreams/tasks. 
</li>
<li>
Experience administering IT contracts or software licenses. 
</li>
<li>
Excellent communication skills as well as strong analytic skills 
</li>
<li>
Advanced knowledge on Server and Network 
</li>
<li>
Position requires candidates to possess both excellent verbal and written communication skills. 
</li>
<li>
Must be a team-player, self-starter, goal oriented, open minded, flexible and a people-oriented professional. 
</li>
<li>Any Degree or associate degree preferred but we do consider experienced people without degree. </li>
</ul>
Preferred
<ul>
<li>CAD/PLM experience preferred. </li>
<li>
Experience in IT is a plus as this position will integrate us with the tech teams. 
</li>
</ul>
Interested Candidates please feel free to contact me at 248-522-6609/<a href="mailto:deepa.kashinath@prolim.com" target="_blank">deepa.kashinath@prolim.com</a>.

Help Desk / Technical Support

<h3>Job Description</h3>
Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly-owned subsidiary of Oneida Nation Enterprises and is the parent company of Croop-LaFrance (CLF), an experienced federal contracting firm.
We are seeking a mission-driven professional with a Secret Clearance, A + Certification and a minimum of 1 year of experience as a Help Desk Support Specialist for the federal government to join our contract in Rome, NY.
As a Help Desk Support Specialist, you will:
<ul>
<li>Be part of an empowered culture where you are a key contributor to the success of the company.</li>
<li>Continue growing your skills and knowledge.</li>
</ul>
A week in the life of a Help Desk Support Specialist, Tier I:
<ul>
<li>Use software systems engineering and applications skillsets to execute resolutions for service restoral to include "root cause" analysis reporting.</li>
<li>Utilize knowledge of PC, servers, Microsoft applications, and associated hardware to simulate and recreate user problems and providing the ability to handle all Tier One issues.</li>
</ul>
Job Requirements
<ul>
<li>Secret security clearance required</li>
<li>Minimum of 1 year of experience as a Help Desk Specialist</li>
<li>High School Diploma Required</li>
<li>Minimum of an A+ Certification, Sec+ preferred.</li>
</ul>
Skills and abilities:
<ul>
<li>Highly motivated, self-starter, and team player with a high energy level and willingness to aggressively take on responsibility</li>
<li>Demonstrated ability to approach job responsibilities with a focus on process improvement</li>
<li>Able to work and effectively communicate with all levels of management</li>
<li>Unconditional integrity and commitment to achieving goals</li>
</ul>
Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.
Job Posted by ApplicantPro

Help Desk Support - Tier I

<h3>Job Description</h3>
Akira Technologies is seeking a Help Desk Support Specialist to serve as an initial point of contact for troubleshooting hardware and software issues. The role will be supporting the Naval Sea Systems Command (NAVSEA) for the development and sustainment of shore-based ship maintenance and logistics automated information systems. 
Work will be performed in Norfolk, VA. 
The Help Desk Support Specialist must possess a comprehensive grasp of job responsibilities and meet all service-level standards regarding response time and quality. This position works under the close direction of senior personnel in the functional area. 
Job Duties: 
<ul>
<li>Serve as the initial point of contact for troubleshooting hardware and software problems. </li>
<li>Respond to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. </li>
<li>Utilize product information or solution database to research, troubleshoot, and deliver solutions. </li>
<li>Advise users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. </li>
<li>Document incidents using help desk systems or tools. </li>
<li>Escalate problems to appropriate levels or teams to achieve issue resolution. </li>
<li>Support installs or upgrades of software or devices, set up user profiles, or re-set passwords.</li>
</ul>
Job Qualifications:
<ul>
<li>High School graduate </li>
<li>2+ years of experience in the field or in a related area. </li>
<li>Possesses knowledge of commonly used concepts, practices, and procedures in help desk support. </li>
<li>Secret clearance</li>
</ul>
 
About Akira Technologies 
Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers. 
Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Help Desk Support Specialist

<h3>Job Description</h3>
Psychiatric Medical Practice with offices in Phoenixville and Collegeville seeking IT Support Specialist to ensure the stable operation of the in-house computer network. optimizing all network hardware, software, and data connectivity. The person will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion and provide end user training where required. This is not a remote position, individuals outside of reasonable commute distance, need not apply. Recent grads and entry level applicants are welcome to apply. 

Responsibilities:
<ul>
<li>Installation, configuration, maintenance, and troubleshooting of end user workstation, network and system hardware, software, VOIP phones, mobile devices and office printers.</li>
</ul>
<ul>
<li>Manage servers, terminal and backup servers and associated operating systems and software.</li>
<li>Aid in training assistance on the functionality of EMR software for all ongoing users.</li>
<li>Identify and resolve system and database issues related to EMR product.</li>
</ul>

Requirements
Experience:
<ul>
<li>College or technical diploma in the field of computer science or 2-3 years equivalent work experience.</li>
<li>Experience with Server 2008 and/Active Directory/ Group Policy / Server Hardware, preferred.</li>
<li>Knowledge of TCP/IP networking and related network services (e.g., DNS,DHCP, etc.)</li>
</ul>
<ul>
<li>Some application support experience with Microsoft Exchange, Microsoft Active Directory and Microsoft SQL preferred.</li>
<li>Basic cabling knowledge.</li>
<li>Computer virtualization; VMWare and /or Hyper-V.</li>
<li>Information and data backup principles.</li>
<li>Microsoft and A+ Certifications, preferred</li>
<li>Office 365, PHP Website and Wordpress Administration</li>
<li>Python Programming Language, preferred</li>
<li>Ability to clearly communicate technical concepts to nontechnical people.</li>
</ul>

Benefits
Compensation for IT support specialist
Salary between $15 -$20 per hour commensurate with experience. Benefits: PTO, Paid Holidays, 401K Contribution, Medical, Dental Insurance

PPC is an equal-opportunity employer. Applicants will not be discriminated on the basis of race, color, religious creed, disability, ancestry, national origin or sex.
Penn Psychiatric Center is not affiliated with the University of Pennsylvania

IT Support & Help Desk

<h3>Job Description</h3>
Progressive Life Center, Inc. (PLC) is a Black-led organization, providing culturally-sensitivity human services to children, youth and families in the District of Columbia and surrounding Maryland, throughout Greater Philadelphia, and in most of Delaware. PLC’s array of community-based services includes foster care and adoption, independent living for youth aging out of foster care, family preservation, juvenile diversion, and parenting skills training. For more than two decades, PLC has earned accreditation from the prestigious Council on Accreditation (COA) for its demonstration of excellence in the delivery of services and achievement of outcomes. Learn more at plcCommunity.org.
Position Responsibilities 
<ul>
<li>Offer Level 1 and 2 customer-centered technical support for company computing environment and network, including supported hardware, Microsoft o365/Office/Outlook and other business applications, and peripheral devices.</li>
<li>Ensure immediate and total restoration of services for all systems and services by promptly responding to users’ requests (including remote users) when they have an IT related problem – proactively recognize the problem and implement needed solutions.</li>
<li>Provide support and maintenance for in-house and remote computer systems, including carrying out diagnosis, upgrades, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of workstations, laptops, tablets, printers, copy machines and mobile phones.</li>
<li>Provide solution to software, hardware, and system problems by researching problems and questions, diagnosing, troubleshooting, and applying available information and resources.</li>
<li>Remain in touch with a customer until their issues are totally resolved or/and request is completed.</li>
<li>Carry out root cause analysis and create new resolutions to problems that occur frequently.</li>
<li>Develop and maintain documentation for technology and business processes for end user support.</li>
<li>Frequently check the ticketing system for incoming service desk requests and vet requests thoroughly.</li>
<li>Ensure a positive support experience for customers; develop a good relationship and trust with company users by exhibiting professional attitude and a welcoming approach to understanding customers’ problems.</li>
<li>Carry out software upgrade for presently installed software when necessary and with authorization, or request for new software.</li>
<li>Perform upgrade for desktops/laptops, tablets, mobile phones, and other devices; obtain authorization for new hardware.</li>
<li>Perform software imaging fulfilment and desktop/laptop hardware builds for projects and acquisitions.</li>
<li>Perform administrative duties, including purchasing, scheduling of equipment or laptop loaners, or any other services/items for company users; organize shipment to remote sites, when necessary.</li>
<li>Travel to remote sites to maintain and provide IT support.</li>
</ul>
Qualifications
<ul>
<li>Associate degree in Computer Science or related technical discipline preferred.</li>
<li>High school diploma or equivalent with 1-4 years of experience or A+ (CompTIA)Certification.</li>
<li>Work experience in an IT environment supporting desktops, laptops, peripherals, and printers.</li>
<li>Proficient utilizing tablet, desktop, Server Operating Systems, and all Microsoft applications.</li>
<li>Strong knowledge of Active Directory and various technical support concepts, procedures, and practices.</li>
<li>Exceptional communication, problem-solving, and interpersonal skills.</li>
<li>Must have a valid driver’s license.</li>
<li>Ability to travel within the Washington Metropolitan area and all PLC offices.</li>
</ul>
Benefits
We offer an exceptional benefits package with an opportunity for personal and professional growth, which include the following: 
<ul>
<li>Fringe Benefits – health, dental, vision, retirement fund, and more </li>
<li>Technical Training</li>
<li>Hybrid Work Schedule (three days in office and two days off-site)</li>
</ul>
Physical Demands
Physical Demands (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):
<ul>
<li>Must be able to remain in a stationary position 50% of the time.</li>
<li>The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.</li>
<li>Constantly operates a computer and other office productivity machinery (i.e., a calculator, copy machine, and computer printer); Manual dexterity needed for using a calculator and computer keyboard.</li>
<li>Must be able to position self to stoop, kneel, crouch, or crawl.</li>
<li>Must have ability to navigate stairwells.</li>
<li>The person in this position frequently communicates with employees/customers/clients; and must be able to exchange accurate information by perceiving the nature of sound, near and far vision, depth perception, providing oral and written information.</li>
<li>Frequently move equipment weighing up to 50 pounds throughout the office space.</li>
<li>Must be able to enter data into a computer terminal; to see and read a computer screen and printed material with or without vision aids. </li>
<li>Must be able to operate a motor vehicle.</li>
<li>Must be able to participate in fire drills or other drills during an emergency.</li>
</ul>
Work Environment
Normal office environment indoors.


Equal Opportunity Employer
PLC is an equal opportunity employer. PLC does not discriminate in employment on account of race, sex, color, religion, sexual orientation, parental status, national origin, age, disability, genetic information, political affiliation, military status, or other non-merit based factors.

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