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Help Desk Support

Red Cedar Consultancy
locationMerrifield, VA, USA
PublishedPublished: 6/14/2022
Technology
Full Time

Job Description

Job Description

Job Title: Help Desk Support

Location: Remote

Clearance: Active Secret Clearance

Job Summary:

The Help Desk Support role involves providing technical assistance to end-users, troubleshooting hardware and software issues, and ensuring timely resolution of IT-related problems. The ideal candidate will have excellent communication skills, a customer-focused attitude, and a basic understanding of IT systems.

Key Responsibilities:

  • Respond to help desk requests via phone, email, or in-person.
  • Diagnose and resolve hardware, software, and network issues.
  • Document issues and solutions in the ticketing system.
  • Assist with the set-up and configuration of IT equipment.
  • Escalate unresolved issues to higher-level support as needed.

Qualifications:

  • Basic understanding of IT systems and troubleshooting.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and customer service skills.
  • Prior experience in a help desk or technical support role is a plus.


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