Job Description
Job Description
Job Title: Help Desk Support
Location: Remote
Clearance: Active Secret Clearance
Job Summary:
The Help Desk Support role involves providing technical assistance to end-users, troubleshooting hardware and software issues, and ensuring timely resolution of IT-related problems. The ideal candidate will have excellent communication skills, a customer-focused attitude, and a basic understanding of IT systems.
Key Responsibilities:
- Respond to help desk requests via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Document issues and solutions in the ticketing system.
- Assist with the set-up and configuration of IT equipment.
- Escalate unresolved issues to higher-level support as needed.
Qualifications:
- Basic understanding of IT systems and troubleshooting.
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- Prior experience in a help desk or technical support role is a plus.