<h3>Job Description</h3>
Job Description
MyOme's mission is to provide clinically actionable genetic information to patients throughout their lives. We combine clinical-grade whole genome sequencing, advanced AI methods for genome interpretation, and seamless digital tools for doctors and patients to order and access results. Our team is composed of seasoned entrepreneurs, scientists, and operators, and we're backed by top-tier investors.
Position Overview:
Are you passionate about creating a world-class customer experience and ensuring every new client starts their journey with a win? MyOme, a leader in precision medicine, seeks a proactive and organized Customer Onboarding Specialist to join our rapidly growing team. Reporting to the Director of Customer Success, you'll play a pivotal part in activating new clients and bridging the gap between the initial sale and full product adoption. By providing a high-touch, concierge experience, analyzing customer data, and collaborating closely with Sales, you'll drive early adoption, increase product pull-through, and secure long-term customer retention.
What You'll Do:
<ul>
<li>Collaborate with Sales to understand each customer's goals, scope, and success criteria before onboarding begins.</li>
<li>Welcome and activate new accounts post-sale, leading training and onboarding sessions. Document key expectations and milestones in CRM.</li>
<li>Monitor onboarding progress, track milestones, provide feedback to Sales on friction points or recurring onboarding trends, and proactively resolve blockers.</li>
<li>Ensure CRM and internal systems reflect accurate onboarding status and notes.</li>
<li>Align with Customer Success to determine tier level and support pathway.</li>
<li>Escalate enterprise accounts to Customer Success once onboarding milestones are met. Provide clean, comprehensive handoffs to the assigned CSM, including training completion, launch readiness, and engagement notes.</li>
<li>Identify proactive opportunities to streamline onboarding processes, training materials, and activation playbooks.</li>
<li>Contribute and track onboarding metrics and provide feedback loops to the Director of Customer Success.</li>
<li>Maintain documentation and FAQs in the internal knowledge base.</li>
<li>Other duties as assigned. </li>
</ul>
What You'll Need:
<ul>
<li>Bachelor's degree or equivalent experience.</li>
<li>2 - 4 years in customer-facing roles (customer success, onboarding, project coordination, or account management).</li>
<li>Excellent communication and organizational skills.</li>
<li>Comfort working cross-functionally in a startup environment.</li>
<li>Experience in healthcare, genomics, SaaS, or life sciences preferred.</li>
<li>CRM experience (HubSpot, Salesforce) strongly preferred.</li>
<li>An advanced communicator with impeccable clarity and conciseness, effectively conveying information to diverse audiences.</li>
<li>Thrive in an entrepreneurial environment, requiring you to be a self-starter who can independently manage priorities, and operate with a high degree of autonomy.</li>
</ul>
Location, Compensation, and Benefits:
<ul>
<li>Location: Remote in the US</li>
<li>Compensation: Annual base salary range is $70,000 - $80,000, depending on experience. There is also a 10% to 20% variable compensation in addition to the base. </li>
</ul>
San Francisco Bay Area pay range$70,000—$80,000 USD
Benefits:
<ul>
<li>Comprehensive healthcare coverage (Health, Dental, and Vision)</li>
<li>401K</li>
<li>Unlimited PTO</li>
<li>Professional development opportunities</li>
<li>Company-sponsored off-sites and team meals during in-person meetings</li>
<li>Direct access to company leadership and the opportunity for career growth</li>
</ul>
Diversity, Inclusion, and Equal Opportunity: MyOme values diversity in all forms. We believe that diverse perspectives drive better science and better patient outcomes. We are an Equal Opportunity Employer committed to creating an inclusive workplace that empowers every individual.
Why Work at MyOme? Join us if you:
<ul>
<li>Want to make an impact at the intersection of healthcare and technology, changing the way people engage with their health at the genetic level</li>
<li>Enjoy rolling up your sleeves, taking initiative, and being empowered to lead</li>
<li>Value humility, transparency, and collaborative problem-solving</li>
<li>Thrive in fast-moving, dynamic environments with smart, driven teammates</li>
<li>Appreciate competitive compensation, meaningful equity, and excellent benefits</li>
</ul>
Learn More: myome.com

Customer Onboarding Specialist

<h3>Job Description</h3>
Job Description
LifeTree Inc. is a fresh and exciting place to work! We are a progressive company that is committed to human development and promoting the independence of each person we provide service to, facilitating their individual choice to enable them to live their preferred lifestyle, whilst offering support to their families and loved ones. We are passionate about improving the quality of life of those we serve while providing respect and dignity to all we work with. We are actively requesting applications for enthusiastic and reliable professionals that want to provide valuable administrative services and join our rapidly growing practice.
LifeTree Inc. is now hiring for a Caregiver Onboarding Specialist (Spanish-speaking). We are actively looking for candidates who are warm, dependable, and uplifting. This role will focus on fostering relationships with our clients, empowering families, and providing excellent service. We are looking for a Caregiver Onboarding Specialist whom we will train and provide ongoing training to in the field of specific areas of general administration, customer service and industry specifics.
Responsibilities:
Include, but are not limited to:
<ul>
<li>Provide phone-first, warm and confident customer service to onboarding clients.</li>
<li>Manage administrative functions including inbox maintenance, filing, and data entry.</li>
<li>Manage a high volume of support-based phone calls.</li>
<li>Provide technical support and scheduling assistance for existing Providers.</li>
<li>Use proprietary software, which we will train you to use.</li>
<li>Familiarity with Microsoft Office products, especially Excel.</li>
<li>Conduct pre-set scheduled virtual appointments (video and/or phone) with Providers and Families.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 3-4 year customer service or administration experience</li>
<li>Excellent written and verbal communication skills, especially phone skills.</li>
<li>Positive demeanor and a desire to meet goals and targets</li>
<li>Pro-actively problem-solve and seek ongoing opportunities for growth</li>
<li>Accuracy, proficiency and strong work ethic.</li>
<li>Familiarity with Microsoft Office products, especially Excel and Outlook.</li>
<li>Experience working with diverse populations and understanding cultural sensitivity</li>
<li>Spanish-speaking</li>
</ul>
Compensation &amp; Benefits
<ul>
<li>Opportunities for advancement</li>
<li>Energetic and supportive company environment</li>
<li>Performance-based bonus structure available</li>
<li>Medical, Dental &amp; Vision after probationary period</li>
</ul>
Company DescriptionLifeTree Inc. is a fresh and exciting place to work! We are a progressive company that is committed to human development and promoting the independence of each person we provide service to, facilitating their individual choice to enable them to live their preferred lifestyle, whilst offering support to their families and loved ones. We are passionate about improving the quality of life of those we serve while providing respect and dignity to all we work with. 
<h3>Company Description</h3>
LifeTree Inc. is a fresh and exciting place to work! We are a progressive company that is committed to human development and promoting the independence of each person we provide service to, facilitating their individual choice to enable them to live their preferred lifestyle, whilst offering support to their families and loved ones. We are passionate about improving the quality of life of those we serve while providing respect and dignity to all we work with.

Caregiver Onboarding Specialist - Spanish Speaking

<h3>Job Description</h3>
Job Description
The opportunity:
ReMatter is a fast-growing start-up pioneering the future of the industrial scrap recycling industry ($120bn and growing!). We serve the world's leading industrial recyclers, helping them transform industrial and consumer scrap into new, usable materials. Our platform modernizes end-to-end workflows within the scrap recycling industry and is the core solution on which their business runs.
We are seeking a proactive Field Implementation Specialist to join our Customer Experience Team. This role will help drive progress on customer implementations including hardware configuration, end-user training, and workflow recommendations.
There will be travel involved (~30%) to visit customer sites and drive in-person hardware configuration and product training required for going live on the platform. 
About ReMatter
ReMatter is not just a company; it's a mission-driven team of innovators, backed by top Silicon Valley investors. Founded by ambitious Stanford graduates recognized in Forbes 30-Under-30, we're built on principles of competitive greatness, autonomy, and team collaboration. Our culture is one of transparency, mutual respect, and constructive feedback, all aimed at collective progress and a brighter, more sustainable future.
As an Implementation Specialist, you will:
<ul>
<li>
Lead end-to-end implementations for new ReMatter customers
</li>
<li>
Travel to scrap yards for in-person go-lives and training on a regular basis
</li>
<li>
Become an expert on the ReMatter product, its use cases for recyclers, and how ReMatter helps recyclers operate more efficiently and improve business outcomes
</li>
<li>
Configure customer hardware supporting ReMatter’s software platform such as IP cameras, scales, and printers
</li>
<li>
Lead virtual and live end-user trainings during and after onboarding
</li>
<li>
Hone your customer experience skill-set including clear communication, expectation-setting, problem-solving, and more
</li>
</ul>
We’re looking for someone that has:
<ul>
<li>
4+ years of prior success in a customer-facing role, preferably in training, support, or a related function in a SaaS environment
</li>
<li>
Prior work experience with Windows operating system, remote desktop software, and other software/IT programs
</li>
<li>
Experience installing and setting up hardware (E.g. cameras) 
</li>
<li>
Strong written and verbal communication
</li>
<li>
A positive attitude and can-do mindset
</li>
<li>
Strong self-motivation, grit, and a competitive spirit
</li>
<li>
A customer-first mindset and bias towards action
</li>
<li>
Highly organized and detail-oriented
</li>
<li>
Demonstrated ability to work in a fast-paced and dynamic work environment
</li>
</ul>
Nice to have:
<ul>
<li>
Fluent Spanish is a huge plus! 
</li>
</ul>
Benefits:
<ul>
<li>
Flexible time off policy to balance your work and life
</li>
<li>
Medical, dental, and vision coverage
</li>
<li>
401(k)
</li>
</ul>
ReMatter is an Equal Opportunity Employer. ReMatter’s employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. Applicants must be currently authorized to work in the United States on a full-time basis.

Field Onboarding Specialist

<h3>Job Description</h3>
Job Description
Sales Onboarding Specialist
Location: On-site | Department: Training | Full-Time | Exempt
 
We are seeking an energetic and charismatic Sales Onboarding Specialist to serve as the face of our sales training experience. If you are a dynamic communicator with a passion for helping others succeed, this is your opportunity to make a lasting impact. You’ll guide new sales hires through a comprehensive onboarding program, equipping them with the tools, confidence, and inspiration to achieve sales success from day one.
 
Sales Onboarding Specialist Benefits/Compensation:
<ul>
<li>Opportunities for performance-based incentives</li>
<li>Comprehensive benefits package</li>
<li>Access to professional development and leadership training programs</li>
<li>Flexible work schedule, including nights, weekends, and holidays as needed</li>
</ul>
 
Sales Onboarding Specialist Requirements/Qualifications:
<ul>
<li>3+ years of experience in retail sales, sales training, or a related field</li>
<li>Strong understanding of sales processes, customer engagement, and closing techniques</li>
<li>Excellent verbal and written communication skills</li>
<li>Comfortable delivering training in both one-on-one and group settings</li>
<li>Familiarity with Learning Management Systems (LMS) and e-learning tools</li>
<li>Strong organizational skills with high attention to detail</li>
<li>Ability to work a flexible schedule in a fast-paced retail environment</li>
</ul>
Sales Onboarding Specialist Responsibilities:
<ul>
<li>Deliver a 3–4 week in-person onboarding program covering sales process, product knowledge, and closing techniques</li>
<li>Conduct real-time coaching and shadow sessions to reinforce best practices</li>
<li>Evaluate and certify new hires through assessments, role-playing, and skill demonstrations</li>
<li>Lead monthly regional training sessions and ongoing development opportunities</li>
<li>Train associates on goal setting, commission strategies, and performance metrics</li>
<li>Manage LMS content, track training progress, and ensure compliance across regions</li>
<li>Collaborate with leadership to enhance training content and delivery methods</li>
<li>Foster a positive, engaging learning environment aligned with company standards</li>
</ul>

Sales Onboarding Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
POSITION OVERVIEW
Under supervision of the Director of Human Resources, the Human Resources Coordinator will support the functional and administrative duties of the Human Resources Department. The Human Resources Coordinator must be able to work effectively in a team environment as well as work independently, establish workload priorities, manage multiple tasks, take initiative and work under pressure to perform and complete a high volume of work with speed and accuracy to meet established deadlines. This position has no managerial or supervisory responsibilities. 
KEY ESSENTIAL FUNCTIONS: 
Assists in the on-boarding process for all new hires.
Enrolls in electronic onboarding system (People Doc) to selected candidates for completion.
Reviews and ensures to completion new hire paperwork (in People Doc) and provide list of required documents to candidates.
Coordinate’s completion of all steps the pre-employment process to include background checks, reference checks, employment verifications and collection of required documents (diplomas, degrees, IDs, certifications, licensures, etc.)
Completes New Hire Checklist in its entirety for all new hires to ensure compliance and legally sound hiring practices.
Ensures new hires receives health insurance packet and enrollment forms.
Prepares final employee file for all new hires ensuring proper filing of all documents and HR forms consistent with departmental standards.
Responsible for effective and efficient management of pre-employment background check processes under OCFS/DOE
Ensure accurate completion of 6000/A Series Packet
Ensure A Series/6000 packets are submitted to the Central Clearance Unit (CCU) the day the candidate starts
Ensure packets and submission confirmation are sent to the program the day the candidate is cleared to start
Provides Pre-Employment Process Training to all newly hired Human Resources Coordinators.
Serves as Justice Center liaison in Human Resources Generalist absence. Follows all applicable steps in process.
Complete coping, scanning and archiving projects for the HR Department as needed.
Assist in monthly audits as needed. 
Maintain licensure and certification renewal database, ensuring timely renewals.
Ensures terminated employee files are removed from active status and filed in terminated area in a timely manner.
Assists with tracking and compliance of various Human Resources deliverables (Annual Mandatory In services, Talent Reviews, Open Enrollment, etc.)
Assists Director of Human Resources in various HR related projects and initiatives as needed
Assists with various hiring projects, job fairs, filing projects and audits for Acacia Network.
Provides general support to Human Resources department.
Serve as a back for the HR Assistant needed.
All other duties as assigned.
Requirements:
REQUIREMENTS: 
2+ years previous relevant experience in Human Resources Healthcare Industry experience preferred.
High School Diploma required.
Bachelor's Degree in Human Resources Management, Organizational Development, Business Management, or an equivalent related field preferred.
Knowledge of HR functions including recruiting and hiring, benefit administration and compensation preferred.
Experience with medical/dental/life insurance enrollment and administration.
Knowledge of federal and state labor laws.
Ability to use business acumen to exercise good judgment and decision-making.
Ability to deal with sensitive issues with diplomacy and discretion.
Must be able to multitask with strong organizational skills.
Strong PC skills including MS Office, HR Perspective/HRB and EZ Labor preferred.
Excellent interpersonal skills and able to communicate both verbally and in written form.
Commitment to cultural diversity and sensitivity.
Ability to maintain a professional demeanor under pressure and operate with a keen sense of urgency and commitment to quality.

HR Onboarding Specialist

<h3>Job Description</h3>
Job DescriptionSalary: $18-23 
Overview Express Employment Professionals is seeking a detail-oriented, customer-focused Bilingual Onboarding Specialist to ensure a smooth and welcoming start for every associate. This role manages the full onboarding cyclefrom paperwork to orientationwhile supporting a high-volume front office and occasionally visiting client sites.
Key Responsibilities
<ul>
<li>Coordinate and complete the entire onboarding process for new associates, including:
<ul>
<li>Collecting and reviewing employment documents (I-9, W-4, state tax forms, direct deposit, etc.).</li>
<li>Verifying accuracy and compliance of all required paperwork.</li>
</ul>
</li>
<li>Conduct new-hire orientations to educate associates on:
<ul>
<li>Using the ExpressJobs app for scheduling and job alerts.</li>
<li>Accessing paystubs, submitting timecards, and understanding payroll procedures.</li>
<li>Workplace policies, safety requirements, and employment expectations.</li>
</ul>
</li>
<li>Provide exceptional front-office support, including answering and routing a high volume of incoming calls and responding to candidate inquiries.</li>
<li>Maintain organized digital and paper files; ensure data entry is accurate and timely in all HR systems.</li>
<li>Assist with miscellaneous administrative tasks to support recruiting, payroll, and client services teams.</li>
<li>Perform client check-ins as needed, which may occasionally require night or weekend availability.</li>
</ul>
Qualifications
<ul>
<li>Bilingual in English and Spanish required (written and verbal).</li>
<li>Valid drivers license and reliable transportation required.</li>
<li>Flexibility to work evenings or weekends occasionally, as business needs dictate.</li>
<li>Previous experience in HR, staffing, onboarding, or administrative support is beneficial.</li>
<li>Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.</li>
<li>Excellent communication and customer service skills, with a professional and friendly demeanor.</li>
<li>Proficiency with Microsoft Office Suite and ability to learn new software quickly.</li>
</ul>
Schedule &amp; Work Environment
<ul>
<li>Full-time, on-site role.</li>
<li>Front-office setting with frequent interaction with candidates, associates, and clients.</li>
<li>Some travel to client locations for check-ins.</li>
</ul>
Why Join Express
<ul>
<li>Be part of a mission-driven staffing team connecting people with meaningful work.</li>
<li>Collaborative, high-energy environment with opportunities for growth and professional development.</li>
</ul>
Benefits
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>401k</li>
<li>PTO and paid holidays</li>
<li>Employee Assistance Program</li>
</ul>

Billingual Onboarding Specialist

<h3>Job Description</h3>
Job Description
PRINCIPLE CHOICE SOLUTIONS Onboarding Specialist
POSITION PURPOSE The Human Resources Generalist is dedicated to ensuring a smooth and effective onboarding experience for new associates. This role involves coordinating all aspects of the onboarding process, preparing the necessary documentation. Additionally, the position will provide administrative support, address associate inquiries, and assist in other HR functions as needed. ORGANIZATION &nbsp;&nbsp;&nbsp;&nbsp; This position reports directly to the HR Senior Specialist.
 ESSENTIAL FUNCTIONS 
<ul>
<li>Performs all onboarding duties, as required, to support the Human Resource Department.</li>
<li>Completes and processes all required documentation for the onboarding process, including background checks and employment eligibility (E-Verify). </li>
<li>Assist associates and manage all necessary documentation as they navigate VA security access.</li>
<li>Monitor and assist the new hire as they navigate through the onboarding process to ensure all tasks are completed accurately and timely. </li>
<li>Create new associate accounts in ADP and assist with managing all associate information within our company files and systems. </li>
<li>Collaborate with team to develop effective onboarding strategies and changes as needed. </li>
<li>Maintains the integrity and confidentiality of human resource files and records while ensuring records are accurate and up to date and in compliance with federal and state laws.</li>
<li>Responds promptly with clear answers to frequently asked questions from new hires, and collaborates with the Access Team to ensure complex inquiries are directed to the appropriate HR staff for resolution. </li>
<li>Demonstrates a commitment to the organization’s core values and mission.</li>
<li>Engages in regular feedback and constructive dialogue to enhance personal and team performance.</li>
<li>Collaborates with HR team members to perform additional duties as needed.</li>
</ul>
 KNOWLEDGE &amp; EXPERIENCE
<ul>
<li>Degree in Human Resource, or related field preferred.</li>
<li>Minimum of 2 years current experience required.</li>
<li>Excellent verbal and written communication skills.</li>
<li>US Citizenship required, no work sponsorship available</li>
<li>Excellent interpersonal skills with the ability to manage sensitive and confidential data and situations with tact, professionalism, and diplomacy.</li>
<li>Ability to work independently with a high degree of autonomy, accountability, and attention to detail along with the ability to manage multiple tasks and work within time-sensitive deadlines.</li>
<li>Proficient in all Microsoft Office Suite programs, Adobe, and various proprietary HRIS software, with the ability to quickly learn and navigate other necessary systems.</li>
</ul>
 MACHINES &amp; EQUIPMENT The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as a copier. PHYSICAL REQUIREMENTS Must be able to lift and carry up to 20 pounds.&nbsp; Must be able to talk, listen, and speak clearly on the telephone. WORKING CONDITIONS The incumbent works in a hybrid environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise.&nbsp; Routine periods of being on the phone utilizing a headset, sitting and data keying are required.&nbsp; Periodic times working at the office site may be required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity, and availability of PCS’ associate and customer data. The above statements are intended to describe the general nature of work being performed by people assigned to this classification.&nbsp; They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. &nbsp;
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bD9uQ3tkeA

<h3>Job Description</h3>
Job Description
Customer Onboarding Specialist
 
About NINJIO
 
NINJIO is the first of its kind cybersecurity awareness training company. We focus on changing human behavior through engaging learning and technology-driven tools leveraging behavioral science as a foundation. NINJIO is a Private Equity-backed and award-winning SaaS company in the category of Security Awareness Training. Founded in 2015, NINJIO has grown to be a premier provider in its class with offices around the globe and an impressive roster of multi-national enterprise clients.
 
We are proud to protect many of the largest companies in the world, and their employees, from cyberthreats. With the highest rated product in the industry and a trajectory to grow many times larger than we are today, NINJIO is poised for continued growth and is looking for exceptional people to join the team.
 
If you are looking to participate in and contribute to rapid growth, be part of the exciting realm of cybersecurity, grow your career by crushing it in your role, and be welcomed into a fun “family” culture of other talented people, then this opportunity may be for you.
 
Position Description
We’re looking for a Customer Onboarding Specialist to guide new customers through the early stages of their journey - ensuring they’re set up correctly, understand the product, and quickly realize value.
 
In this hands-on, customer-facing role, you’ll execute a structured onboarding playbook, communicate effectively with customers, and collaborate closely with internal teams across Product, Customer Success, and Support. You’ll also assist existing clients in adding new services, providing Level 1 troubleshooting, and educating users on our training methodology and platform best practices.
 
The ideal candidate is passionate about helping clients succeed, detail-oriented, and thrives in a fast-paced SaaS environment. This is an excellent opportunity for someone eager to launch their career in Customer Success and Support within the cybersecurity space - someone who enjoys connecting with customers, can explain technical concepts clearly, and is excited to learn and grow in a dynamic industry.
 
Responsibilities
<ul>
<li>Guide new customers through the onboarding process following established steps and milestones.</li>
<li>Host kickoff and check-in calls via Microsoft Teams to gather requirements, confirm setup details, and ensure progress.</li>
<li>Assist with product configuration: help clients set up accounts, users, and integrations.</li>
<li>Provide training and walkthroughs for customers on core product features.</li>
<li>Monitor onboarding progress using internal tools and ensure customers complete each phase successfully.</li>
<li>Document and update customer data, onboarding notes, and progress in CRM and Ticket Management tools</li>
<li>Flag risks or blockers early and escalate issues to senior onboarding specialists or technical teams.</li>
<li>Collaborate cross-functionally to coordinate solutions for customers.</li>
<li>Collect customer feedback and share insights with the team to improve templates, training, and process.</li>
<li>Achieve KPIs such as onboarding completion rate, customer satisfaction, and time-to-value.</li>
</ul>
 
 
Required Skills &amp; Qualifications
<ul>
<li>1–5 years’ experience in SaaS, customer service, account coordination, or related roles.</li>
<li>Excellent English verbal and written communication skills.</li>
<li>Strong organizational and time-management abilities; can juggle multiple customer projects.</li>
<li>Technical curiosity and comfort learning new software quickly.</li>
<li>Customer-first mindset: patience, empathy, and professionalism.</li>
<li>Familiarity with CRM and Ticketing tools (e.g. HubSpot, Zendesk) is a plus.</li>
<li>Ability to follow processes accurately and document details thoroughly.</li>
<li>Collaborative spirit; comfortable asking questions and escalating when needed.</li>
</ul>
 
 
Education
A bachelor’s degree would be great but isn’t a necessity.
 
Position Type
This is a full-time non-exempt (hourly) position and work hours are expected to be from 8:00AM – 4:30PM and could potentially work a hybrid schedule.
 
Location Our headquarters is located in Westlake Village, CA. Position could be remote, however, local applicants are preferred
 
Benefits you will receive:
<ul>
<li>Health Insurance Subsidy for You and Your Dependents</li>
<li>401K</li>
<li>Paid Time Off</li>
<li>Casual Office Environment</li>
<li>Lots of Company-sponsored events (onsite and off)</li>
<li>Free Snacks and Drinks (Onsite)</li>
<li>Weekly Company Paid Lunch (Onsite)</li>
<li>Free Parking (Onsite)</li>
</ul>

<h3>Job Description</h3>
Job Description
Heal.me is on a mission to make holistic care primary care. There are hundreds of thousands of talented holistic practitioners in North America, like massage therapists, energy workers, chiropractors, acupuncturists, etc., but they're underserved in the marketplace. They often aren't business savvy, and aren't experts in tech - nor should they need to be.
We offer holistic practitioners an all-one-one vertical SaaS solution that includes their own beautifully designed custom website with an integrated booking &amp; payments platform, automated client reviews, and mobile booking app for their clients - everything they need to power their practice and their online presence, so they can spend time focusing on what they do best: working with clients and working on their craft.
Our onboarding &amp; success representatives are the main point of contact for all of our new customers for their first 30 days, and play a critical role as the face of the company. The role consists of hosting onboarding calls over Zoom, setting up their website, helping them schedule their photoshoot, and helping with whatever they need to get fully onboarded and get the most value out of the platform. The right person for this role can connect well with our practitioners and deliver a positive and delightful experience. It's high volume and fast-paced: a normal day consists of ~5-6 zoom calls, setting up websites, and answering a high volume of emails from practitioners. 
$50K/yr salary $500/mo wellness credit Performance Bonuses Stock options (no health insurance - yet!) 
Apply today!

Onboarding & Success Specialist

<h3>Job Description</h3>
Job DescriptionDecisionHR is a Professional Employer Organization (PEO) located in St Petersburg, FL. Since our inception in 1996, we have empowered our clients with industry-leading human resource solutions they need to drive their business. We assist our clients in the areas of payroll, worker’s compensation, human resources, and benefits. We remove the administrative burden of running their business and allow our clients to focus on their revenue-producing activities. Our goal is to deliver customizable, practical workforce solutions that increase profits, reduce costs and liability, and attract, develop, and retain long-term employees.
 
Our Core values include:
Collaboration: working together is critical to achieving organizational goals.
Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.
Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.
Social Responsibility: we place charity and volunteer work at the core of our organization.
Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’
Company Value Statements
In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:
<ul>
<li>Acting with the highest level of honesty, trust, character, and transparency.</li>
<li>Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.</li>
<li>Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.</li>
<li>Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.</li>
<li>Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.</li>
</ul>
Summary/Objective
Work directly with the Benefits Implementation Manager on day-to-day tasks. Responsible for handling and overseeing the sales proposal process. Responsible for having in-depth product knowledge of all products offered through DecisionHR. Work with your team to ensure excellent product delivery. Product specialists perform product demonstrations to customers and other stakeholders and assist in their promotions and product releases. As the benefits implementation specialist, you would be responsible for training team members and other departments. 
Benefits Onboarding specialist works directly with Implementation Specialists, Sales, Human Resources, and Account Management Teams to onboard new clients and deliver client renewals. Benefits Implementation Specialist will define and document customer requirements, assist in executing all tasks, collaborate with stakeholders, and partner with clients to ensure the flawless setup of products and services. As a specialist, you will be part of the RFP process, proposal, client setup, renewal, and renewal delivery, and will make and train team members to make presentations to client management about our products and onboarding processes. Once a group is onboarded, the specialists are responsible for overseeing that new members are adequately being delivered enrollments in a timely manner. The ideal candidate has an eye for detail, is proficient at managing timelines, client-centric, and ensures projects are completed on time and in scope. 
Essential Functions
<ul>
<li>Oversee and perform the delivery of client renewals </li>
<li>Supports and collaborates with Sales for successful client onboarding and renewal </li>
<li>Serves as the primary point of contact and advocate for new clients and renewals during the implementation phase </li>
<li>Conduct new client Open Enrollment meetings </li>
<li>Assist sales when needed with the delivery of benefits products during the sales process </li>
<li>Drive progress of implementation across numerous teams </li>
<li>Facilitates client setups through DHR software </li>
<li>Create and manage project plans, timeline trackers, and other standard implementation management documentation </li>
<li>Gain a granular understanding of a new client's business needs, establishing and documenting processes to support those needs, and the successful onboarding of newly sold cases </li>
<li>Consistently look to improve product deliverables </li>
<li>Create, update, and maintain product knowledge information </li>
<li>Assist in solving complex problems and/or conduct complex analyses based on data and facts </li>
<li>Accurately assess and interpret customer needs and requirements and work with customers to confirm the accuracy and intent of selections </li>
<li>Proactively anticipate issues and facilitate resolution </li>
<li>Create and customize department-specific documents </li>
<li>Drive solutions and problem-solving across numerous functional areas; providing additional support in the above areas </li>
<li>Setting up tools and documentation for implementation and renewal kick-off </li>
<li>Coordination and completion of implementation plan updates from functional leads; meeting notes, tracking down follow-ups </li>
<li>Coordinating across multiple areas including tracking follow-ups, troubleshooting issues, escalating non-responders, tracking progress </li>
<li>Build &amp; maintain strong working relationships with all vendors and business units, both internal and external </li>
<li>Tracks tasks, identifies opportunities, anticipates potential obstacles, and finds solutions. </li>
<li>Facilitates and hosts internal and external conference calls with clients, brokers, and vendors. </li>
<li>Establishes and documents client’s business rules in support of client's business objectives </li>
<li>Formulates and communicates the plan of action and resolution for all escalated deliverables. </li>
<li>Follow the company policies and procedures required to comply with applicable data privacy and confidentiality requirements, including but not limited to SOC controls, and HIPAA Privacy and Security regulations </li>
<li>Other duties and responsibilities as assigned </li>
</ul>
Required Education and Experience
<ul>
<li> Bachelor’s Degree required or equivalent experience </li>
<li> 5 years+ Benefits Administration </li>
<li>FL 2-15 License </li>
</ul>
 Preferred Education and Experience 
<ul>
<li> Experience working in Sales Force.com, Microsoft Suite of Programs </li>
<li> Proven track record of client-facing experience </li>
<li> Strong decision-making and creative problem-solving skills </li>
<li>Able to work in a fast-paced and changing work environment with a quick turnaround </li>
<li>Excellent organizational skills </li>
<li>Ability to effectively present information and respond to questions from groups of associates, leaders, and clients </li>
</ul>
The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.

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