Job Description
Job Description
JOB SUMMARYThe Strategy & Operations Contractor is responsible for managing the end-to-end onboarding experience for Large Order/Catering merchants. This role ensures merchants launch quickly, accurately, and with a high-quality ordering experience that reduces churn and operational defects. The contractor will own onboarding activities from post-sale handoff through go-live and early-life stabilization, focusing on menu readiness, metadata collection, and merchant satisfaction. This is a remote role, with candidates required to sit in EST or CST time zones.
Key ResponsibilitiesEnd-to-End Merchant Onboarding & Launch Management
- Own the onboarding journey for new merchants joining the Large Order/Catering program
- Conduct onboarding calls to set expectations, confirm readiness, and review program requirements
- Guide merchants through onboarding milestones including menu readiness, fulfillment expectations, lead times, and order prep standards
- Identify onboarding risks and drive resolution through structured follow-ups
- Provide post-launch support to resolve quality gaps and improve merchant satisfaction
- Document outcomes, issues, and learnings to improve onboarding playbooks
Onboarding Quality Gates: Menu Audits & Readiness
- Perform structured menu audits to identify missing or incomplete information
- Update menus with critical ordering details (serving sizes, minimum quantities, allergen info, item descriptions, packaging clarity)
- Coordinate with merchants to confirm accuracy of menu information prior to launch
- Ensure menu quality aligns with program standards to reduce customer friction
Merchant Metadata Collection
- Collect and organize merchant metadata required for Large Order discoverability and product functionality
- Capture cuisine type, dietary accommodations, price points, serving sizes, and food categories
- Validate data accuracy directly with merchants and ensure completeness before launch
- Provide structured, consistently formatted data to support product improvements
Success Metrics
- Merchants complete onboarding quickly with minimal back-and-forth
- Menus and metadata meet quality standards at launch, reducing churn and ordering friction
- Fewer post-launch issues and escalations, stronger merchant satisfaction
- Repeatable onboarding processes and improvements captured for scale
Required Qualifications
- Experience in merchant onboarding, operations, or program management
- Strong organizational skills and attention to detail
- Excellent communication skills (written and verbal)
- Ability to manage multiple onboarding projects simultaneously
- Experience with menu audits, metadata collection, and operational workflows
- Ability to work independently in a fast-paced environment
Preferred Qualifications
- Experience with catering or large order programs
- Background in e-commerce, food delivery, or merchant operations
- Familiarity with structured data collection and reporting tools
Education: Bachelors Degree
Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
Company Description
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.