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<h3>Job Description</h3>
Job DescriptionAre you a passionate leader who loves turning great service into unforgettable experiences? Join Crystal D — The Home of “The WOW Effect” — as our next Customer Service Manager and help us turn emotions into memories every single day. About the Role
The Customer Service Manager leads and develops our Customer Service team to uphold the Crystal D brand and provide world-class service. This role blends strategic leadership with hands-on management, ensuring our customers and employees experience excellence at every step.
You’ll build a strong, high-performing team, implement service strategies that align with company goals, and foster a culture of empowerment, accountability, and continuous improvement. *This role manages a team of 8 direct reports, including one team lead.
What You’ll Do
<ul>
<li>
Develop and communicate a clear vision for the Customer Service department.
</li>
<li>
Lead, coach, and inspire a team of Customer Service Specialists.
</li>
<li>
Establish and track performance metrics for service quality, order accuracy, and productivity.
</li>
<li>
Drive process improvements to enhance efficiency and customer satisfaction.
</li>
<li>
Collaborate across departments (Sales, Marketing, Production) to ensure seamless customer experiences.
</li>
<li>
Promote Crystal D’s core values in every decision and interaction. &nbsp;
What We’re Looking For</li>
<li>
Associate degree or equivalent combination of education and experience.
</li>
<li>
3–5 years of customer service leadership or management experience.
</li>
<li>
Proven ability to lead, develop, and motivate teams.
</li>
<li>
Strong communication, organization, and problem-solving skills.
</li>
<li>
Proficient in Microsoft Office Suite and comfortable adopting new technologies.
</li>
<li>
A growth mindset and a passion for delivering outstanding service. &nbsp;
Our Core Values</li>
<li>
Integrity – I do what I say I will do.
</li>
<li>
Quality – I have an unyielding persistence to improve.
</li>
<li>
Respect – I treat people the way I want to be treated.
</li>
<li>
Commitment – I am committed to the ongoing viability of the company.
</li>
<li>
Passion – I have the burning desire to achieve in all I do. &nbsp;
Why You’ll Love Working Here
At Crystal D, you’ll join a team of Memory Makers who are passionate about creating meaningful moments. We offer a collaborative, growth-oriented environment where excellence is recognized and celebrated.
If you’re a proven leader ready to make an impact and deliver The WOW Effect every day — we’d love to meet you! &nbsp;
Compensation and Location
Salary: Starting at $75,000 annually, commensurate with experience Location: 505 Atwater Circle, St. Paul, MN 55103
</li>
</ul>
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JTlLyIqAjx

Customer Service Manager

<h3>Job Description</h3>
Job Description
Overview
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
<ul>
<li>Seeking a self-motivated professional with prior scheduling and management or supervisory experience</li>
<li>An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency</li>
<li>A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships</li>
<li>An experienced communicator and problem solver who is well-organized</li>
</ul>
What you will receive:
<ul>
<li>Great company culture</li>
<li>Competitive pay with daily pay options available</li>
<li>Tuition reimbursement and campus partnerships</li>
<li>Flexible work schedules close to home</li>
<li>Retention and referral bonuses</li>
<li>Benefits, Supplemental Plans, EAP, and 401K participation</li>
<li>Career growth and development opportunities </li>
</ul>
 
Responsibilities
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to: 
<ul>
<li>Oversee quality care and overall client satisfaction </li>
<li>Supervise and provide guidance to the Caregivers who provide direct care to the clients served</li>
<li>Manage employee scheduling, identify problem situations, and implement proactive solutions </li>
<li>Maintain strong and positive relationships with referral partners, payor sources, and clients</li>
<li>Ensure proper documentation and record-keeping</li>
<li>Conduct periodic home visits and safety checks</li>
</ul>
 
Qualifications
What you will need:
<ul>
<li>Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)</li>
<li>Accountable, reliable, and ability to work independently with good judgement</li>
<li>Valid driver’s license and auto insurance</li>
<li>Effective verbal and written communication</li>
<li>Excellent customer service skills</li>
</ul>

<h3>Job Description</h3>
Job Description
Are you a highly action-oriented leader who excels at coaching teams and optimizing technology to deliver flawless service? Joshua Tree Experts is seeking a dynamic and personable Customer Service Manager to lead our centralized Contact Center.
This pivotal role requires a decisive, inspiring leader to optimize our systems (including AI integration) and empower the Customer Service Representative (CSR) team, directly influencing our ability to scale and retain clients across the entire franchise network.
Core Responsibilities: Leadership, Coaching &amp; Action
This leader must be a motivator, decisive, possess relevant industry experience, and be relentless in driving enthusiasm and operational excellence.
<ul>
<li>
Coaching &amp; Culture Leadership (The Motivator):
<ul>
<li>
Serve as an active Coach and Mentor to the CSR team, conducting regular 1:1 sessions and training to elevate their professional skills.
</li>
<li>
Inspire Excitement: Develop and maintain a high-energy, engaged team culture that is excited about coming to work and dedicated to client success.
</li>
<li>
Foster a high-performance environment and promote a personable demeanor in all client interactions.
</li>
</ul>
</li>
<li>
Action-Oriented Operational Management (The Doer):
<ul>
<li>
Be action-oriented, always jumping on the ball to resolve issues and improve processes. You must not be afraid to take leadership and make quick, effective decisions.
</li>
<li>
Own the complete responsibility for the Contact Center's daily operations, productivity, and service level adherence.
</li>
<li>
Implement Franchise Standard Processes and continuous improvement initiatives to enhance system-wide efficiency and client satisfaction.
</li>
</ul>
</li>
<li>
Technology Integration &amp; Optimization (The Innovator):
<ul>
<li>
Be highly tech-savvy and appreciate the value of modern solutions.
</li>
<li>
Oversee and optimize contact center technologies including Aloware, AI-powered agents, call routing systems, and CRM integrations.
</li>
<li>
Ensure all tools are fully leveraged to improve efficiency, maintain service consistency, and deliver a best-in-class client experience.
</li>
</ul>
</li>
<li>
Franchise Support &amp; Client Resolution:
<ul>
<li>
Serve as the primary Liaison between the Contact Center and Franchise Location Management, ensuring alignment and seamless operational support for field crews.
</li>
<li>
Manage and resolve escalated Client requests, providing swift resolution and ensuring service recovery efforts result in positive client outcomes.
</li>
<li>
Oversee core service functions, including accurately preparing and delivering service proposals and managing the use of CRM software for accurate measurements.
</li>
</ul>
</li>
</ul>
Required Qualifications
<ul>
<li>
Experience &amp; Industry Acumen: Minimum of 5–7 years of progressive experience in Contact Center or client services management.
<ul>
<li>
A strong sales background, particularly in the home services industry, is highly desirable.
</li>
</ul>
</li>
<li>
Technical Knowledge &amp; Systems Fluency: Advanced familiarity with contact center technology (e.g., Aloware, ACD systems) and CRM/Scheduling software.
<ul>
<li>
Direct experience with SingleOps CRM is highly beneficial.
</li>
<li>
Must show an appreciation for AI integration and digital workflow optimization.
</li>
</ul>
</li>
<li>
Leadership &amp; Temperament:
<ul>
<li>
Proven ability to lead, mentor, and inspire a team. 
</li>
<li>
Must be personable, decisive, and able to motivate others through effective coaching.
</li>
</ul>
</li>
<li>
Education:
<ul>
<li>
Bachelor's degree in Business Management or a related field is required.
</li>
</ul>
</li>
</ul>
The Impact You Will Make
You are a key operational leader and chief motivator responsible for the efficient service delivery and positive client experience for our entire franchise system. Your energy and leadership will set the tone for client loyalty and operational success.

<h3>Job Description</h3>
Job DescriptionSKYSERVICE BUSINESS AVIATION&nbsp; Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you. &nbsp;Get to know us:&nbsp;<a href="https://www.skyservice.com/" target="_blank">https://www.skyservice.com/</a>&nbsp;YOUR FUTURE AT SKYSERVICE&nbsp;&nbsp;Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams!&nbsp;&nbsp;LOCATION:&nbsp;Bend, OR 97701 or Redmond, OR 97756RESPONSIBILITIES:&nbsp;
<ul>
<li>Oversee customer service employees and performance.</li>
<li>Provide support for customers and employees.</li>
<li>Handle complex customer service issues and oversee day-to-day operations.&nbsp;</li>
<li>Supervise Customer Service personnel with scheduling, uniforms, training, counseling, and disciplinary issues.&nbsp;</li>
<li>Complete reviews for customer Service personnel.&nbsp;</li>
<li>Develop and revise Customer Service policies and procedures&nbsp;</li>
<li>General staff management/coaching/oversight; &nbsp;</li>
<li>Responsible for the completion of occurrence report investigations and closings in accordance with the SMS guidelines; &nbsp;</li>
<li>Manage the customer interface; &nbsp;</li>
<li>Proactively promote and sell FBO services; &nbsp;</li>
<li>Direct / Indirect feedback – including follow-ups with customers; &nbsp;</li>
<li>Ensure the accuracy of invoicing for all services to include: deicing fees, catering, landing fees, hanger, fuel ramp and any other services as required to the appropriate customer. &nbsp;</li>
<li>Oversee receivables for customer accounts, provide statements to customers, follow up of timely payments, close invoices on time, deposit checks to bank, apply customer payments to invoices, and resolve AR discrepancies.&nbsp;</li>
<li>Prepare and deliver to department any necessary memorandums, protocols, and procedures (i.e., Security, invoicing, etc.); &nbsp;</li>
<li>Participate and conduct regular meetings, training, and providing support and feedback to the Customer Service team; &nbsp;</li>
<li>Facilitate efficient and customer-focused arrivals and departures of customers; &nbsp;</li>
<li>Maintain effective communication and coordination between customers, line service crew, CSRs, and management as required; &nbsp;</li>
<li>Greet and assist flight crews with fuel requests, hotel reservations, catering, limo/shuttle arrangements, and other ground support requirements; &nbsp;</li>
<li>Work closely with line service manager, operations manager, Line Service, Flight Crew, Flight Coordinators, and supporting vendors to ensuring all client experience needs are met, promoting cohesive communication and in our Brand Standards; &nbsp;</li>
<li>Respond to AIRINC, UNICOM, two-way communication with incoming aircraft by utilizing ground-air radio; Emails, Company phone text messaging, as well direct cell phone calls in a timely expectation;&nbsp;</li>
<li>Resolve concerns from staff, crew, and/or guests awhile upholding the client and corporate expectations&nbsp;</li>
</ul>
QUALIFICATIONS AND SKILLS REQUIRED:
<ul>
<li>A minimum of 5 to 7 years’ experience in a discerning customer service environment; &nbsp;</li>
<li>Completion of secondary school is an asset;&nbsp;</li>
<li>Several years of related customer service experience with increasing levels of responsibility;&nbsp;</li>
<li>Excellent communication skills; &nbsp;</li>
<li>Strong organizational skills, resourceful; &nbsp;</li>
<li>Proactive, having the ability to understand customers’ needs; &nbsp;</li>
<li>Ability to work under pressure in a fast-paced environment; &nbsp;</li>
<li>Ability to consistently provide a positive attitude while working in a group.&nbsp;</li>
</ul>
&nbsp;PHYSICAL DEMANDS and WORK ENVIRONMENT:The physical demands described here represent those that must be met by an employee to successfully perform the daily functions of this job. Reasonable accommodation may be provided to enable employees with disabilities to perform the daily functions. &nbsp;Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.BENEFITS:&nbsp;
<ul>
<li>401(k) plan with employer match;</li>
<li>Health, dental and vision insurance;</li>
<li>Life insurance;</li>
<li>Tuition reimbursement program;</li>
<li>Paid time off.&nbsp;&nbsp;</li>
</ul>
Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please&nbsp;contact&nbsp;a member of our Human Resources team for special accommodation.&nbsp;

<h3>Job Description</h3>
Job DescriptionDescription:
Summary of the Position:
The Customer Service Manager is responsible for leading the Customer Service team to provide reliable, measurable, and high-quality customer experience via phone, email, chat, social media, and other communication methods. We are looking for a proven candidate to implement best practices that enable us to leverage customer experience as a competitive advantage.
Our ideal customer service manager is highly skilled in driving continuous improvement/process improvement. The candidate has experience with both defining and implementing from the ground up items such as KPIs, agent performance scorecards, a knowledge base, training programs, telephony systems, and CRMs. 
 
Roles and Responsibilities:
<ul>
<li>Lead, inspire, and manage the daily work and performance of the department, which includes typical duties, such as managing inquiries, complaints, orders, returns, etc.</li>
<li>Develop KPIs, reports, dashboards, and agent performance scorecards.</li>
<li>Leverage data analytics and technology. Drive continuous improvement and remove waste.</li>
<li>Implement and enforce policies, procedures, and standards.</li>
<li>Implement and/or maintain tools needed to sustain performance, such as a knowledge base, telephony system, and CRM.</li>
<li>Mature training programs and cross train agents to level load work across the team.</li>
<li>Develop QA/QC program. Coach and mentor to develop team members.</li>
<li>Work across departments and be relentless at resolving customer issues in a timely manner.</li>
<li>Stay current on the latest industry trends and techniques.</li>
<li>This position also oversees the mailroom activities (intercompany and outgoing mail/packages, not including product shipments to external customers).</li>
<li>Regular attendance is required. </li>
<li>Communicate effectively with other departments within the organization and function within a team environment.</li>
<li>Perform other duties as may be required in meeting company objectives.</li>
</ul>
 
Requirements:
Minimum Requirements: 
<ul>
<li>Bachelor’s degree</li>
<li>8+ years of customer-facing experience, with at least 5 years in a management/leadership role in a professional customer service environment</li>
<li>Expertise in process improvement, operational excellence, and change management</li>
<li>Exceptional executive communication, negotiation, and relationship-building skills</li>
<li>Strong analytical skills and experience with data-driven decision-making</li>
<li>Proficient with Microsoft Office</li>
<li>Experience creating a new customer service department or developing from an early stage preferred</li>
<li>Five9, SAP ERP, and SAP CRM experience preferred</li>
</ul>
 
 
This position is 100% on site in our Lancaster, SC location and will require preemployment screenings, including a background check and drug screen.

<h3>Job Description</h3>
Job DescriptionDid you ever want to work in aviation but didn’t know how to break into the industry? &nbsp;Do you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in the industry? Did you ever wish that you could work for a company where you could grow your career? &nbsp;If so, Atlantic Aviation just may be the employer for you! Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations – from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is “local everywhere” - providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100+ FBOs, visit AtlanticAviation.com. Website<a href="http://www.AtlanticAviation.com" target="_blank">http://www.AtlanticAviation.com</a>ResponsibilitiesWe are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM). Corporate aviation continues to be a viable means of travel for many who do not like the long lines and delays often times encountered with the airlines and many corporations are now leasing or purchasing their own private aircraft. &nbsp;Our CSMs provide the oversight for the customer service support for these aircraft. &nbsp;Some examples include: 
<ul>
<li>Directly supervise Customer Service staff as relates to adherence to uniform program, general appearance, proper radio and phone procedures and all other policies and procedures. Engaging in customer relations whenever possible to establish and maintain a rapport with new and repeat customers.</li>
<li>Train, coach, evaluate, and develop subordinate staff in accordance with established procedures.</li>
<li>Develop and maintain customer relationships. Encourage upselling of fuel to all customers and maintenance and adherence to all customer service polices and procedures. Organize periodic departmental meetings and design other communication flows between staff and management.</li>
<li>Manage CSR work schedules and recommend appropriate staffing levels to the Operations Manager or General Manager.</li>
<li>Conduct performance reviews of Customer Service staff on a probationary and annual schedule; exercising praise and disciplinary action when necessary.</li>
<li>Assist in recruiting and interviewing for CSR positions.</li>
<li>Assist in sales initiatives.</li>
</ul>
You will get the opportunity to interact with many large corporations’ flight departments and high profile clients. &nbsp;Customer service is of the highest priority, as well as professional and safe service.Required SkillsQualifications
<ul>
<li>Bachelor’s degree in related field, or equivalent combination of training and experience.</li>
<li>Minimum of 18 years of age.</li>
<li>Previous customer service experience.</li>
<li>Excellent communication skills, both written and oral.</li>
<li>Good organizational skills.</li>
<li>Must maintain a valid state driver’s license.</li>
<li>Ability to comprehend and perform basic math calculations with minimal errors.</li>
<li>Proficiency in use of MS Office applications including Word, Excel and Outlook.</li>
<li>Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.</li>
</ul>
 We are proud to be an EEO/Females/Minorities/Veterans/Disabled employerWe maintain a drug-free workplace and perform pre-employment substance testingQualified applications with criminal history will be considered for employment

CS - Customer Service Manager

<h3>Job Description</h3>
Job Description
Join our team and BE AWESOME TODAY!
Green Clean Commercial is looking for a Customer Service Manager to join our exciting team.
*THIS IS NOT A SALES POSITION. THIS IS AN OPERATIONS POSITION.
We are Green Clean Commercial, a national janitorial service provider committed to service excellence and giving peace-of-mind to our customers. We are a rapidly growing company making an impact on both the world and our team.
Recent accolades and recognition includes recipient of the 2016 'Employer of the Year Award' in Sustainability, 'Best of' in the small business category in Chesterfield and most recently in St. Charles.
Great Culture, Great Team, Great Pay!
Salary: $45,000.00 - $50,000.00
Benefits (available after 90 days of employment):
<ul>
<li>Vacation &amp; Sick Pay</li>
<li>Health, Dental &amp; Vision</li>
<li>401K</li>
</ul>
Candidates must meet the following qualifications:
<ul>
<li>Must be able to represent and communicate clearly both via written and verbal skills in English &amp; Spanish</li>
<li>Must be able to maximize productivity and organizational skills</li>
<li>Must be able to use current technology trends and social media</li>
</ul>
What We Need:
An outgoing person with strong (bi-lingual) communication skills who is highly organized and experienced in Customer Service or Account Coordination/Management. This candidate must also offer the ability to nurture and manage customer accounts to ensure account retention and client satisfaction. This candidate must also be a creative thinker in unpredictable situations and be a to problem solve as well as have a good ability to develop strong relationships. Must also be driven and experienced in being collaborative with different people in unpredictable situations.
Job Details:
<ul>
<li>Full-Time position</li>
<li>Monday - Friday</li>
<li>8:30am - 5:00pm with flexibility to meet customer demands</li>
</ul>
Job Candidate Preferences &amp; Requirements:
<ul>
<li>All candidates must have a clean background screening and be able to pass drug-screening</li>
<li>Customer Service or account related experience preferred</li>
</ul>
Job Description Summary:
<ul>
<li>Client Support Management</li>
<li>Management of assigned book of customer accounts</li>
<li>Duties include general clerical, data entry, problem solving and other account management, including creating proposals and bids through company software</li>
<li>Project a professional company image through in-person, video and phone interaction</li>
<li>In-person interaction with our customers &amp; employees</li>
</ul>
Primary Responsibilities:
<ul>
<li>Maintain Files and Records</li>
<li>Maintain &amp; Manage Company Vendor and Staff Work Schedules</li>
<li>Coordinate and Host Video and Audio Conference Meetings</li>
<li>Perform and Coordinate Interviews</li>
<li>Meet &amp; Greet Clients and Employees via Software</li>
<li>Create new proposals and bids through company Software</li>
<li>Coordinate and Maintain supplies ordering</li>
<li>Manage Employee Time Records</li>
<li>Create, Maintain and Modify Documents Using Microsoft Office, Word and Excel</li>
<li>Perform General Clerical Duties, to Include, but not limited to, Photocopying, Faxing, Filing</li>
<li>Maintain Hard Copy and Electronic Filing System</li>
<li>Communicate and Analyze Work Performance to Customers</li>
</ul>
To learn more about us and read our reviews, visit our website at <a href="http://www.greencleancommercial.com" target="_blank">www.greencleancommercial.com</a> or contact Human Resources directly at 636.329.4601.
Green Clean Commercial is an Equal Opportunity Employer
Green Clean commercial is a proud employer of our U.S. Military Service Men &amp; Women
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
This is a position within Keller Executive Search and not with one of its clients. As the Customer Service Manager in Las Vegas, NV, United States, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth.
Key Responsibilities:
<ul>
<li>Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics.</li>
<li>Lead teams with a focus on coaching, psychological safety, and high performance.</li>
<li>Elevate CSAT/NPS through service design, QA, and knowledge management.</li>
<li>Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops.</li>
<li>Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed.</li>
<li>Design compliant processes aligned to local regulations and internal policies.</li>
<li>Partner with Sales, Marketing, and People Operations to execute company priorities.</li>
<li>Represent the function to senior leadership; prepare crisp updates and decision memos. </li>
</ul>
Requirements
<ul>
<li>7+ years in progressively senior roles within the relevant discipline; experience leading managers.</li>
<li>Demonstrated success building scalable processes and delivering against OKRs.</li>
<li>Strong analytical and financial acumen; fluency with data tools and business cases.</li>
<li>Excellent stakeholder management and executive communication skills.</li>
<li>Working knowledge of applicable local laws, standards, and industry best practices.</li>
<li>Bachelor’s degree required; advanced degree or certifications are advantageous</li>
</ul>
Benefits
<ul>
<li>Competitive compensation: $ 125,000–152,000 USD</li>
<li>Opportunities for professional growth and leadership development.</li>
<li>Company culture: Flat management structure with direct access to decision‑makers; open communication environment.</li>
<li>Full medical coverage.</li>
</ul>
Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.
Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Free food &amp; snacks</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
</ul>
 Benefits/Perks 
<ul>
<li>Competitive Compensation</li>
<li>Paid Time Off</li>
<li>Career Growth Opportunities</li>
</ul>
Job Summary We are seeking a Customer Service Manager to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, ambitious, problem solver, and is able to remain calm under pressure. Responsibilities 
<ul>
<li>Receive a high volume of inbound calls, emails, and texts</li>
<li>Monitor Social Media Accounts</li>
<li>Identify the reason for the customers call, collect relevant information, and provide solutions</li>
<li>Use best practices in customer service techniques to develop rapport and build relationships with customers</li>
<li>Document all customer interactions</li>
<li>Attend trainings to maintain up-to-date skills and knowledge</li>
<li>Prioritize calls according to the level of urgency</li>
<li>Transmit information to the appropriate person or department</li>
<li>Direct response units to appropriate location</li>
<li>Monitor status of the response team</li>
</ul>
Qualifications 
<ul>
<li>College Degree</li>
<li>Previous experience as a Customer Service Representative or in a similar role is preferred</li>
<li>Computer savvy and familiar with customer management software</li>
<li>Excellent verbal and written communication skills</li>
<li>Understanding of active listening techniques</li>
<li>Ability to work well under pressure</li>
<li>Highly organized with the ability to multitask and prioritize projects</li>
<li>Problem solver</li>
<li>Excellent typing and data entry skills</li>
<li>Ability to work in our office M-F 8am-5pm (this is not a remote position)</li>
</ul>

325,083 Customer Service Manager Jobs