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<h3>Job Description</h3>
Job Description
Neu Tool &amp; Supply is focused on creating an unmatched buying experience for our customers internally and externally. We strive daily to provide outstanding customer service which sets Neu Tool apart when our customers are making their buying decisions.
The Customer Service Manager works with both Neu Tool &amp; Supply and ProTool (a division of Neu Tool). This provides an opportunity to gain exposure to business-to-business sales, e-commerce sales, and retail sales all in one role. It provides an opportunity to oversee the business and work strategically to grow the organization. 
Customer Service:
<ul>
<li>Work directly with customers, process orders, handle customer transactions, and resolve concerns.</li>
<li>Direct the initiatives of our retail customer experience center, selling products to the public and customers. </li>
<li>Oversee the customer service team to ensure high standards of service and support.</li>
</ul>
Resource Management:
<ul>
<li>Manage the allocation of resources to meet service demands.</li>
<li>Ensure adequate staffing levels and optimize workforce scheduling.</li>
<li>Manage budgets related to customer service operations.</li>
</ul>
Team Leadership:
<ul>
<li>Recruit, train, and mentor customer service representatives.</li>
<li>Set and achieve performance goals and conduct regular performance evaluations.</li>
</ul>
Strategy Development:
<ul>
<li>Create and execute a scalable growth plan for ProTool, a company focused on retail sales and tool repair.
<ol>
<li>Merchandising the showroom, e-commerce sales initiatives, and managing the repair capacity.</li>
</ol>
</li>
<li>Develop and implement customer service strategies to enhance customer satisfaction.</li>
<li>Create customer service feedback mechanisms to gauge where service standards are and identify areas of improvement.</li>
</ul>
Requirements:
<ul>
<li>Bachelor's degree in business administration, management, or a related field (preferred).</li>
<li>Experience working in a retail establishment with exposure to merchandising.</li>
<li>Proven experience in customer service or related roles.</li>
<li>Background working with automotive parts a plus.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Analytical thinking and problem-solving skills.</li>
<li>Ability to work in a fast-paced environment and handle pressure.</li>
<li>Dedication to customer satisfaction and service excellence.</li>
</ul>

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Customer Service Manager to oversee and enhance customer account management and support operations. This long-term contract position is based in New York, New York, and offers an exciting opportunity to lead a team focused on delivering exceptional service. The ideal candidate will bring strong leadership skills and expertise in call center operations, scheduling, and customer satisfaction. Responsibilities: • Supervise and guide a team of customer service representatives to maintain high performance standards. • Manage customer accounts, ensuring timely resolution of inquiries and concerns. • Oversee call center operations, optimizing processes to improve efficiency and customer satisfaction. • Utilize computer-aided dispatch systems to coordinate and monitor service delivery. • Develop and maintain job schedules to ensure resources are effectively allocated. • Implement strategies to enhance the overall customer experience and service quality. • Monitor and analyze key performance indicators to identify areas for improvement. • Provide training and support to team members to foster skill development and growth. • Collaborate with other departments to address cross-functional service challenges. • Ensure compliance with company policies and industry standards.• Proven experience in customer service management, preferably in a call center environment. • Strong knowledge of customer account management and issue resolution. • Familiarity with computer-aided dispatch systems and scheduling tools. • Exceptional leadership and team management abilities. • Outstanding communication and interpersonal skills. • Ability to analyze performance metrics and implement data-driven improvements. • Capacity to handle multiple priorities in a fast-paced environment. • Commitment to providing superior customer service.

<h3>Job Description</h3>
Job Description
Machine Specialties, Inc. (MSI) has been manufacturing precision parts since 1969. We are a leading contract machining and metal finishing company that designs and manufactures sophisticated, cost-effective solutions to our customer's most demanding challenges. We are in Whitsett, NC, just outside of Greensboro.
The Customer Service Manager is responsible for managing key Customer Service Accounts while overseeing the daily operations of the Customer Service department to ensure that all customers are supported. Duties include establishing and communicating company objectives to the Customer Service team, developing effective procedures that monitor/improve customer satisfaction, training of team members, hosting status meetings and problem solving sessions with team members, working with other deparments to maintain shipment schedules, expediting key customer orders, creating and analyzing data to determine customer satisfaction and serving as a customer escalation point.
 
Position Expectations
<ul>
<li>Manages, trains, and coaches staff with a professional and positive attitude. </li>
<li>Supervises day-to-day operations in the department. Shares skills, knowledge, and experience in order to reach company goals.</li>
<li>Assists the staff in responding to customers in a timely manner.</li>
<li>Handles complex and escalated Customer Service issues.</li>
<li>Serves as a liason between Customer Service and Sales. Partners with Operations and Quality to ensure customer and company needs are met, relays order prioritization, and ensures timely transfer of information concerning potential quality defects. </li>
<li>Assists team with problem solving to resolve customer issues.</li>
<li>Provides and monitors role responsibilities and objectives to the staff.</li>
<li>Creates and monitors effective Customer Service procedures.</li>
<li>Develops customer satisfaction goals, tracks customer complaints, reviews and maintains the Open Order report, assists in problem resolution, and actively participates in meetings such as Scrap, Collaborative Review, and others. </li>
<li>Manages the Customer Scorecard to ensure that exceptional ratings are maintained.</li>
<li>Reviews Customer contractsand sales orders. Enters all sales orders into Epicor and manages the orders from entry to shipment.</li>
<li>Travels to customer locations on a limited, as needed basis.</li>
<li>Plans, prioritizes, and delegates work to the staff in order to ensure proper functioning of the department.</li>
<li>Analyzes Customer Service outputs and provides updates to upper management.</li>
<li>Identifies and implements strategies to improve quality of service, productivity, and profitability. </li>
<li>Serves as the Customer Service representative for key accounts. </li>
<li>When needed, fills in for staff during their absence.</li>
</ul>
Job Skills and Requirements
<ul>
<li>Strong communication skills</li>
<li>Supervisory/Leadership skills</li>
<li>Customer Service focus</li>
<li>Problem solving and analysis</li>
<li>Decision making</li>
<li>Planning and organization</li>
<li>Initiative and flexability</li>
<li>Process improvement</li>
<li>Negotiation skills</li>
<li>Able to work under tight deadlines</li>
</ul>
 
Education and Experience
<ul>
<li>Minimum of 4-5 years of experience in Customer Service and in a Leadership capacity </li>
<li>Bachelor's Degree (preferably in Business Administration, Marketing, or relevant field)</li>
<li>Knowledge in administration, management, and overall business practices</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
The Central Virginia Customer Service Manager will work independently, under the direction of the Regional Customer Service Manager for the Virginia East region, to ensure the local staff and processes are meeting and in alignment with our regional and corporate objectives. This position will assist in creating a culture centered around our beliefs, self-improvement (knowledge, skills and abilities), growing sales and increasing profitability. 
 
The Customer Service Manager (CSM) will have leadership responsibilities for those assigned to the Customer Service Team (KAS’s/ASRs). The CSM will assist in implementing and monitoring all processes related to our Standards of Care, emphasizing our service based, competitive advantage. The CSM will work to review the site’s bench mark analytics, assist the team with learning and development opportunities, and develop processes that will assist us in determining our goals, measuring our successes and communicating the results to the team. 
 
Position Responsibilities:
<ul>
<li>Training and development of the Customer Service staff to include business and vendor systems, product training, and soft customers services skills which include communication, conflict resolution, time management, and phone/email etiquette. </li>
<li>Develop and document standards for all inside sales and administrative processes and procedures.</li>
<li>Define measurable goals and build analytics that validate and communicate our ability to meet and exceed customer service expectations.</li>
<li>Consistent review of processes and bench mark analytics. Responsible for leading the team to continual growth in our overall ability to exceed customer expectations as measured by analytics.</li>
<li>Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.</li>
<li>Recruit, interview, and select employees.</li>
<li>Interpret and communicate work procedures and company policies to staff.</li>
<li>Regular user and trainer of the ERP system along with other systems the team uses regularly</li>
</ul>
Requirements:
<ul>
<li>A Bachelor Degree in industrial distribution or other business related degree is preferred. Equivalent related experience will be considered in lieu of a Bachelors Degree.</li>
<li>At least five plus years of demonstrated leadership and coaching skills in a customer service department.</li>
<li>Previous inside sales experience.</li>
<li>A working knowledge of wholesale distribution or manufacturing. </li>
<li>Experience with Microsoft office package with advanced skills in excel.</li>
<li>Previous experience with Epicor P21 (ERP) preferred.</li>
<li>Strong communication skills.</li>
<li>Strong understanding of general business practices. </li>
<li>Ability to multi-task and make daily operational decisions.</li>
<li>A management style that includes integrity, dependability, leadership, self-control and attention to detail.</li>
<li>Ability to work on site at Richmond facility Monday-Friday.</li>
</ul>
Equal Opportunity Employment

<h3>Job Description</h3>
Title: Technical Customer Service Manager
Location: San Clemente, CA (In-Office w/Travel Required)
Salary: $80k - $90k 

 
Medical Device Company is seeking a Technical Customer Service Manager to join their team!
 
Key Responsibilities:
<ul>
<li>Serve as the primary technical expert for customer inquiries, troubleshooting, and device-related issues as an integral member of the Customer Success team</li>
<li>Manage the US technical support function, ensuring timely and effective resolution of customer concerns.</li>
<li>Act as the main escalation point for complex or high-priority cases.</li>
<li>Provide product training and technical guidance to our third-party logistic team.</li>
<li>Develop and maintain troubleshooting guides, technical documentation, and customer resources in conjunction with global service team</li>
<li>Collaborate with operation, engineering, product, and sales teams to address recurring issues and improve products.</li>
<li>Monitor support metrics (response time, uptime, resolution rates, satisfaction scores) and identify areas for improvement.</li>
<li>Ensure compliance with applicable medical device regulations and safety protocols.</li>
<li>Occasionally travel for on-site customer support, training, or worldwide subsidiaries.</li>
</ul>
Requirements:
<ul>
<li>Minimum 5 years of technical support or field service experience, preferably in the aesthetic medical device sector.</li>
<li>Excellent customer service and communication skills, with the ability to explain complex technical topics in simple terms.</li>
<li>Familiarity with regulatory standards for medical devices (e.g., FDA, ISO 13485) is preferred.</li>
<li>Experience with ERP and CRM systems is a must. </li>
<li>Bachelor’s degree in Engineering, Electronics, or related field.</li>
<li>Experience training clinical and service staff and other aesthetic professionals.</li>
</ul>

Technical Customer Service Manager

<h3>Job Description</h3>
Job Description
Overview
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
<ul>
<li>Seeking a self-motivated professional with prior scheduling and management or supervisory experience</li>
<li>An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency</li>
<li>A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships</li>
<li>An experienced communicator and problem solver who is well-organized</li>
</ul>
What you will receive:
<ul>
<li>Great company culture</li>
<li>Competitive pay with daily pay options available</li>
<li>Tuition reimbursement and campus partnerships</li>
<li>Flexible work schedules close to home</li>
<li>Retention and referral bonuses</li>
<li>Benefits, Supplemental Plans, EAP, and 401K participation</li>
<li>Career growth and development opportunities </li>
</ul>
 
Responsibilities
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to: 
<ul>
<li>Oversee quality care and overall client satisfaction </li>
<li>Supervise and provide guidance to the Caregivers who provide direct care to the clients served</li>
<li>Manage employee scheduling, identify problem situations, and implement proactive solutions </li>
<li>Maintain strong and positive relationships with referral partners, payor sources, and clients</li>
<li>Ensure proper documentation and record-keeping</li>
<li>Conduct periodic home visits and safety checks</li>
</ul>
 
Qualifications
What you will need:
<ul>
<li>Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)</li>
<li>Accountable, reliable, and ability to work independently with good judgement</li>
<li>Valid driver’s license and auto insurance</li>
<li>Effective verbal and written communication</li>
<li>Excellent customer service skills</li>
</ul>

<h3>Job Description</h3>
Job Description
Our client is seeking a motivated and detail-oriented Industrial Customer Service Representative to join their team. In this role, you will be the critical link between our customers, sales representatives, and internal operations. You will manage customer orders from quote to delivery, ensuring a seamless and positive experience throughout all stages of the order process.
 
Key Responsibilities
<ul>
<li>Process Customer Quotes &amp; Orders: Accurately enter and manage customer quotes and orders in a timely manner.</li>
<li>Order Management: Oversee orders from entry through scheduling and delivery, ensuring all phases are executed optimally.</li>
<li>Process Monitoring: Control and monitor all relevant phases and processes related to customer orders.</li>
<li>ERP Data Management: Enter and update customer and order-related information in the ERP system to maintain accuracy and compliance.</li>
<li>Issue Resolution: Proactively resolve customer issues related to orders, quotes, quality, delivery, and errors.</li>
<li>Customer Representation: Serve as the voice of the customer within the company and represent the company’s values and standards to the customer.</li>
<li>Sales Support: Provide direct support to Sales Representatives in North America, assisting with customer needs and facilitating communication.</li>
</ul>
 
Qualifications
<ul>
<li>Experience in customer service, preferably in an industrial or manufacturing environment.</li>
<li>Familiarity with ERP systems and order management processes.</li>
<li>Strong problem-solving skills and attention to detail.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to multitask and manage priorities in a fast-paced environment.</li>
<li>Team-oriented with a collaborative approach to work</li>
</ul>
 
Interested candidates can email <a href="mailto:jamie.comiskey@hofmannusa.com" target="_blank">jamie.comiskey@hofmannusa.com</a>
 
#customerservice
 
ABOUT US:
I.K. Hofmann USA offers staffing &amp; HR services in sectors like light industrial, automotive, aviation, logistics &amp; professional. As an ISO 9001 certified firm, we prioritize service quality and deeply care for our employees. Founded in Germany, our parent company I.K. Hofmann GmbH, is a woman-owned business with branches across Austria, Czech Republic, Germany, Italy, Slovakia, Hungary and the US. We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes. Must be eligible to work in the United States for any company without sponsorship.
 
“By entering my mobile number and by submitting this application, I give my express written consent and agreement to receive text messages from, or on behalf of, I.K. Hofmann USA, Inc. at the mobile telephone number provided for employment or potential employment-related communications, notices, and updates, including via an automatic telephone dialing system. I further understand that my consent is not required. Standard message and data rates may apply. To opt-out of text messaging, reply STOP any time. For California residents, please see our Employee and Applicant Notice at Collection and Privacy Policy for additional California specific informationhere.”

<h3>Job Description</h3>
Job Description
Summary: 
The Customer Service Manager is responsible for leading and managing the customer service team to ensure exceptional service and support for our customers. This role is focused on driving customer satisfaction, streamlining processes, and fostering a culture of continuous improvement. The ideal candidate is a proactive leader with strong communication and problem-solving skills, committed to delivering an outstanding customer experience.
Duties / Responsibilities:
<ul>
<li>Lead, mentor, and develop a team of customer service representatives to meet performance goals and KPIs.</li>
<li>Oversee daily operations of the customer service department, ensuring timely and accurate processing of orders, inquiries, complaints, and returns.</li>
<li>Build and maintain strong relationships with internal teams (sales, distribution, manufacturing) to support cross-functional initiatives.</li>
<li>Resolve escalated customer issues with a sense of urgency and professionalism.</li>
<li>Implement and monitor customer service policies, procedures, and standards.</li>
<li>Analyze customer service metrics and trends to identify opportunities for improvement.</li>
<li>Develop training programs and tools to improve service quality and employee development.</li>
<li>Ensure systems (CRM, ERP, etc.) are being used effectively to track and manage customer interactions.</li>
<li>Support new product launches and promotions from a customer service standpoint.</li>
<li>Drive a customer-first culture that reinforces brand loyalty and satisfaction.</li>
</ul>
Required Qualifications:
<ul>
<li>Bachelor’s degree</li>
<li>5+ years of experience in customer service, with at least 2 years in a supervisory or management role.</li>
<li>Strong leadership, coaching, and team development skills.</li>
<li>Proficiency in customer service software, CRM tools, and ERP systems (e.g., NetSuite)</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to handle multiple priorities and work in a fast-paced environment.</li>
<li>Analytical mindset with a focus on continuous improvement and process efficiency.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Manufacturing or distribution experience.</li>
</ul>
Normal Working Hours and Conditions: Core business hours are generally 8:00 am – 5:00 pm. However, this position may require work to be performed outside of normal business hours based on Company operations. 
Physical Requirements: Primary functions require sufficient physical ability and mobility to work in an office setting including verbally communicating, seeing and hearing to exchange information and fine coordination including use of a computer keyboard. Daily physical functions include standing, sitting and walking for prolonged periods of time and occasionally stooping, bending, kneeling, crouching, reaching, and twisting. The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. The position also requires the operation of office equipment requiring repetitive hand movement.

<h3>Job Description</h3>
Job DescriptionCustomer Service / Account Manager LHH is seeking a proactive and relationship-driven Customer Service Account Manager to join our client’s team. The ideal candidate will serve as the primary point of contact for a portfolio of clients, ensuring their needs are met with efficiency, professionalism, and care. This position will pay between $19 and $24/hr. Responsibilities
<ul>
<li>Manage a portfolio of customer accounts, acting as the main liaison between the client and internal teams</li>
<li>Develop a deep understanding of each client’s business goals, challenges, and service needs</li>
<li>Proactively monitor account activity to ensure satisfaction and identify opportunities for improvement or upselling</li>
<li>Coordinate with internal departments to resolve client issues and ensure timely delivery of services</li>
<li>Maintain accurate records of client interactions, service issues, and resolutions</li>
<li>Prepare and present regular account reviews and performance reports</li>
<li>Support onboarding and training for new clients, ensuring a smooth transition and setup</li>
<li>Identify trends and feedback from clients to help improve processes, products, and services</li>
<li>Collaborate with sales and product teams to align customer feedback with strategic initiatives</li>
</ul>
 Qualifications
<ul>
<li>Proven experience in customer service, account management, or client success roles</li>
<li>Excellent communication and interpersonal skills with a customer-first mindset</li>
<li>Strong organizational and time management abilities</li>
<li>Ability to manage multiple accounts and prioritize tasks effectively</li>
<li>Proficiency in CRM systems and Microsoft Office Suite</li>
<li>Problem-solving skills and a proactive approach to client needs</li>
</ul>
 If you are interested in learning more, please apply now. &nbsp; Pay Details: $19.00 to $24.00 per hour Search managed by: Christopher Riley Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
 
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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