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<h3>Job Description</h3>
Job Description
Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company’s continuous fast growth. This role will provide leadership and direction to the Customer Service team to ensure that an excellent standard of service is provided and maintained.
Job Duties:
<ul>
<li>Maintain an expert understanding of Sunny products and operations to better understand the needs of the customer and the needs of the company.</li>
<li>Plans, coordinates, and assists with the daily workflow to achieve maximum productivity</li>
<li>Oversee a team of customer service teams and ensure they are providing an exceptional customer experience.</li>
<li>Ensure customer part orders are shipped, accurately, in timely manner.</li>
<li>Monitor and oversee the Customer Service Team processes and quality.</li>
<li>Builds relevant solutions and product enablement support.</li>
<li>Review emails, chat, and phone call communications ensuring that company policies and ideals are upheld</li>
<li>Resolve complex, escalated customer problems or disputes in a professional manner.</li>
<li>Coach and support team members to help them meet departmental goals.</li>
<li>Keep records and documentation of customers' interactions for training purposes.</li>
<li>Create monthly departmental reports to determine whether KPIs are being met and where there is room for improvement.</li>
<li>Constantly provide customer feedback to internal cross-functional teams to improve product and customer experience.</li>
<li>Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service representatives.</li>
<li>Process customer returns and manage return inventory Requirements Process customer returns and manage return inventory Requirements</li>
<li>Improve customer service procedures, policies, and standards for the customer support department.</li>
<li>Review processes, propose efficiency improvements, and implement process improvements</li>
</ul>
Requirements:
<ul>
<li>Bachelor's degree required</li>
<li>5+ years prior experience in customer-facing roles.</li>
<li>Proven experience in a leadership role is required.</li>
<li>Effective verbal and written communication skills and excellent phone etiquette and elevated speech</li>
<li>Must demonstrate strong analytical thinking skills.</li>
<li>Should possess strong problem-solving skills and the ability to make sound judgment calls.</li>
<li>Superior organizational and time management skills.</li>
<li>Knowledge of customer service programs and databases, or the ability to learn new software quickly.</li>
</ul>
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ptwPCZblWr

Customer Service Manager

<h3>Job Description</h3>
Job Description
Job Details:
<ul>
<li>Full-time</li>
<li>1st shift (Monday – Friday, 7:00am-4:00pm)</li>
<li>Department: Customer Service Team</li>
<li>Job Location: Green Bay, WI</li>
</ul>
 About Us Locally owned and operated since 1995, Winona Foods is proud to be a growing industry leader in innovative cheese manufacturing, converting, and distribution. We support a wide range of partners — from major dairy manufacturers to industrial and foodservice customers across the country. If you’re looking for a workplace where people matter and ideas truly make an impact, you’ll feel right at home here. Winona Foods — Imagine the Possibilities! Position Summary
Under the direction of the Customer Service Team Manager, the Customer Service Account Manager serves as the primary liaison between Winona Foods’ internal departments—including Sales, Quality Assurance, Accounting, Warehouse, Production, and Scheduling—and assigned customer accounts. This role is responsible for managing day‑to‑day customer interactions, ensuring accurate and timely order processing, and supporting cross‑functional communication to deliver an exceptional customer experience. Strong problem‑solving abilities, attention to detail, and a collaborative mindset are essential to success in this position. Essential Duties and Responsibilities The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
<ol>
<li>Process customer orders, order changes, and order-related documentation with accuracy and timeliness.</li>
<li>Coordinate and process sample requests, ensuring proper documentation and follow-through with internal departments.</li>
<li>Prepare, update, and distribute customer specific reports for item allocation purposes, deduction tracking, and other customer needs.</li>
<li>Manage customer returns, refusals, complaints ensuring appropriate documentation and communication.</li>
<li>Proactively communicate with internal departments regarding customer requirements, process improvements or other issues that arise.</li>
<li>Interpret and implement proper customer pricing to ensure accurate invoicing.</li>
<li>Serve as a backup for other Customer Account Managers, supporting workload sharing and cross-training initiatives.</li>
<li>Maintain and update customer profiles including customer-specific requirements, shipping instructions, and product specifications. </li>
<li>Participate in continuous improvement initiatives, identifying ways to increase efficiency and customer satisfaction.</li>
<li>Perform other duties as assigned.</li>
</ol>
Qualifications:
<ul>
<li>High school diploma required, Associate's degree or equivalent experience preferred.</li>
<li>Minimum of three years’ experience in customer service, account management, or order management required.</li>
<li>Experience working in a food manufacturing industry preferred.</li>
<li>Experience working in ERP systems and order-entry platforms. </li>
<li>Ability to handle multiple priorities in a fast-paced environment.</li>
<li>Proven ability to build effective working relationships with internal and external stakeholders.</li>
<li>Strong attention to detail and accuracy.</li>
<li>Excellent written and verbal communication skills, including the ability to draft clear, professional email correspondence as the primary method of customer interaction.</li>
<li>Proficiency in Microsoft Office Suite (Outlook, Excel, Word, OneNote).</li>
</ul>
Conditions of Employment:
Candidates subject to a pre-employment background check.
Equal Opportunity Employer Statement: Winona Foods is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
Qualified applicants will receive consideration for employment without regard to these protected characteristics. All employment decisions are made based on qualifications, merit, and business needs, ensuring a fair and equitable hiring process.
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hEz1bT07YL

Customer Service - Account Manager

<h3>Job Description</h3>
Job DescriptionArmorlube is seeking a proactive, detail-oriented Customer Service Manager to lead our client-facing efforts and streamline the transition from sales to operations. In this role, you will be the primary point of contact for our customers, responsible for generating accurate quotes, managing inquiries, and ensuring our internal operations team has the precise information needed to deliver excellence. This role serves as a critical link between customers, sales, and operations, owning the quote-to-delivery handoff and ensuring customer expectations align with operational execution. Key Responsibilities:&nbsp;Customer Interface &amp; Relationship Management:&nbsp;
<ul>
<li>Act as the lead point of contact for all customer inquiries via phone, email, and/or chat.</li>
<li>Manage and resolve complex customer issues with a focus on long-term customer satisfaction and retention.</li>
<li>Build strong customer relationships by understanding needs, priorities, and timelines</li>
<li>Translate customer needs into actionable project requirements for internal teams.</li>
</ul>
Quoting &amp; Sales Support
<ul>
<li>Analyze customer requests and generate detailed, accurate cost estimates and formal quotes.</li>
<li>Ensure pricing accuracy by applying margins, discounts, and lead times appropriately.</li>
<li>Follow up on pending quotes to move customers through the sales funnel.</li>
<li>Maintain up-to-date knowledge of pricing structures, product availability, and lead times.</li>
</ul>
Internal Operations Liaison
<ul>
<li>Collaborate daily with the Operations Team to communicate customer specifications and deadlines.</li>
<li>Monitor project progress to provide customers with proactive status updates.</li>
<li>Identify gaps, bottlenecks or breakdowns in the "Quote-to-Delivery" process and propose workflow improvements.&nbsp;</li>
<li>Ensure customer commitments are realistic, documented, and clearly communicated internally</li>
</ul>
Team Leadership&nbsp;
<ul>
<li>Train and mentor junior customer service staff.</li>
<li>Develop and maintain Standard Operating Procedures (SOPs) for communication, quoting and data entry.&nbsp;</li>
<li>Promote consistency, accountability, and professionalism across customer-facing activities</li>
</ul>
&nbsp;&nbsp;Required Skills and Qualifications:&nbsp;Education and Experience:&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp; Bachelor’s Degree or 4 years equivalent experience.·&nbsp; &nbsp; &nbsp; &nbsp; 3-5+ years in customer service or account management role (preferably in an industry involving manufacturing, logistics, or technical services).Technical Skills:&nbsp;
<ul>
<li>Must be technical savvy and Proficiency in CRM software (e.g., Salesforce, Hubspot) and ERP/Project Management tools.</li>
<li>Exceptional verbal and written communication skills with the ability to translate technical details to non-technical clients.</li>
<li>Strong ability to calculate margins, discounts, and complex pricing formulas for quotes.</li>
<li>Must be solutions driven and have a "find a way" attitude when balancing customer demands with operational constraints.</li>
</ul>
Soft Skills:&nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Strong communication skills, both verbal and written, for effective interaction with customers and team members. &nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Excellent problem-solving abilities, with the capacity to diagnose and resolve complex technical issues. &nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Strong customer service orientation with the ability to build and maintain client relationships. &nbsp;·&nbsp; &nbsp; &nbsp; &nbsp;Ability to work independently, manage multiple projects, and prioritize tasks effectively.&nbsp;Success Metrics
<ul>
<li>Quote Accuracy: Minimized variance between quoted pricing and final invoicing.</li>
<li>Response Time: Maintaining a high standard for speed of reply to customer inquiries.</li>
<li>Operational Alignment: Decreasing the "friction" or missing information passed from sales to the production/ops team.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Customer Service Manager to lead and support a team in delivering exceptional customer experiences. This role requires strong leadership skills and a deep understanding of order processes from initiation through fulfillment. The position is based in Franklin, Indiana, with the opportunity for flexible scheduling as needed. Responsibilities: • Provide hands-on supervision and guidance to a team of five customer service professionals. • Oversee the order process from entry to fulfillment, ensuring accuracy and efficiency. • Resolve customer inquiries and complaints promptly to maintain high levels of satisfaction. • Monitor team performance and implement strategies for continuous improvement. • Collaborate with other departments to streamline workflows and enhance service delivery. • Train and mentor team members to develop their skills and knowledge. • Maintain detailed records of customer interactions and order statuses. • Ensure compliance with company policies and procedures in all customer service activities. • Analyze customer feedback to identify trends and recommend solutions. • Prepare regular reports on team performance and customer service metrics.• Proven experience in customer service management or a similar leadership role. • Strong knowledge of order entry and fulfillment processes. • Excellent communication and conflict resolution skills. • Ability to manage and motivate a team effectively. • Proficiency in handling customer inquiries in a call center environment. • Detail-oriented with the ability to multitask in a fast-paced setting. • Familiarity with customer service software and tools. • Demonstrated problem-solving abilities and a customer-focused mindset.

<h3>Job Description</h3>
About Group Bayport
Group Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operating in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands -- Banner Buzz, Covers &amp; All, Vivyx Printing, Circle One, Giant Media, PatioHQ and Neon Earth P. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization.
For more about Group Bayport, please visit: <a href="https://groupbayport.com/about-us/" target="_blank">https://groupbayport.com/about-us/</a>
LinkedIn: <a href="https://www.linkedin.com/company/groupbayport/mycompany/" target="_blank">https://www.linkedin.com/company/groupbayport/mycompany/</a>
 
Role Summary
This is a Head-level opportunity responsible for leading the Customer Service team based in Atlanta, U.S. The Manager will oversee day-to-day service operations, manage direct team members, and serve as a liaison to international customer support teams located in the U.S. and Manila. The Manager will ensure delivery of outstanding customer experiences and key operational metrics, partnering cross-functionally with Sales, Designers, Production, Technology, and Group Bayport’s global business units.
In addition to oversight of customer service functions, the Manager will also have administrative responsibilities including but not limited to collaboration on recruiting and onboarding U.S.-based Customer Service Sales, Service, and Design Advisors and will be responsible for overseeing payroll management and compliance for the service team.
 
Job Responsibilities
<ul>
<li>Lead, develop, and coach the Atlanta-based Customer Service team, directly managing team members and supporting their career growth.</li>
<li>Build and maintain strong working relationships with international customer service teams in the U.S., India, and Manila, ensuring consistent service standards and knowledge sharing.</li>
<li>Manage U.S.-based Designers for Service, Support, and Pre-Order Queries.</li>
<li>Drive inside sales initiatives by coaching the team to identify and capitalize on sales opportunities during customer interactions, enhancing customer engagement and revenue generation.</li>
<li>Oversee payroll processes for assigned teams, ensuring accurate and timely records in compliance with company policies.</li>
<li>Oversee day-to-day operations of customer support channels (phone, chat, email), setting and monitoring performance targets for AHT, C-SAT, FRT, Occupancy, and Quality.</li>
<li>Drive continuous improvement initiatives to reduce missed calls/chats and improve customer satisfaction KPIs.</li>
<li>Partner with cross-functional departments to elevate service experience and provide feedback for product or process enhancements.</li>
<li>Monitor team attendance, attrition, and service-related metrics, preparing and presenting weekly/monthly reports to leadership.</li>
<li>Ensure adherence to agreed-upon SLAs and RRR (Return, Reship, Refund) metrics for all customer touchpoints.</li>
<li>Manage complex escalations and resolve customer issues, acting as the final point of escalation when required.</li>
</ul>
 
Job Requirements
<ul>
<li>Bachelor’s Degree or equivalent in Business, Communications, Marketing, or related field.</li>
<li>5–10 years of team management experience in U.S.-based Customer Service Sales and Support Roles.</li>
<li>Proven track record leading teams in the U.S. and collaborating with international teams globally.</li>
<li>Demonstrated experience in inside sales, with a focus on driving customer engagement and sales outcomes through service interactions.</li>
<li>Coordination across time zones as required.</li>
</ul>
 
Behavioral Skills
<ul>
<li>Excellent verbal and written communication skills.</li>
<li>Strong organization and time management skills.</li>
<li>Demonstrated leadership, coaching, and conflict resolution abilities.</li>
<li>Ability to analyze complex issues and recommend process improvements.</li>
<li>Strategic planning and project management skills.</li>
<li>Commitment to high-quality customer experiences.</li>
</ul>
 
Technical Skills
<ul>
<li>Strong experience managing service operations via CRM, chat, and phone systems.</li>
<li>Oversee payroll management and staff rostering experience.</li>
<li>Expertise in tracking and improving CSAT, SLA, AHT, FRT, occupancy, and quality metrics.</li>
<li>Familiarity with onboarding creative/design team members preferred.</li>
<li>Proficient in MS Office, CRM software like Salesforce, web browsers. Preferred experience in Ecommerce.</li>
</ul>
 
Key Responsibility Areas (KRA) &amp; KPIs
<ul>
<li>Call Handling Efficiency (AHT) – Maintain balanced Average Handle Time, ensuring customer issues are resolved efficiently without compromising quality.</li>
<li>Customer Satisfaction (CSAT) – Drive CSAT improvement through empathetic, accurate, and timely service, using survey insights for corrective actions.</li>
<li>First Response Time (FRT) – Ensure timely responses to all customer inquiries, adhering to SLA benchmarks.</li>
<li>Service Team Occupancy &amp; Utilization – Optimize workload distribution and productivity while maintaining employee well-being.</li>
<li>Quality Score (Interactions/Audits) – Conduct regular audits of calls/emails/chats, achieve quality benchmarks, and provide coaching for improvement.</li>
<li>Refund, Reship &amp; Review (RRR) Rate – Track and reduce RRR by addressing root causes, coordinating with teams, and minimizing cost impact.</li>
<li>SLA Adherence &amp; Optimization – Ensure strict compliance with SLAs, continuously monitor performance, and implement process optimizations.</li>
<li>Team Attendance &amp; Workforce Reliability – Ensure consistent attendance, adherence to shifts, and minimize unplanned absenteeism.</li>
<li>Payroll Accuracy &amp; Compliance – Oversee payroll inputs for 100% accuracy, ensure compliance with statutory requirements, and resolve discrepancies.</li>
<li>Attrition Management – Monitor attrition trends, implement retention strategies, and conduct exit analysis for improvements.</li>
</ul>
 
Group Bayport is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

<h3>Job Description</h3>
Job Title: Customer Service Manager Summary 
We are supporting a fast-paced aviation organisation experiencing rapid growth, and our client is seeking a highly motivated Customer Service Manager to join their team. This position will participate in a variety of customer service-focused projects with direct engagement across both internal and external stakeholders. As a Customer Service Manager, you will partner closely with Production, Shipping, Executive Management, and customers to achieve optimal customer satisfaction. This role is ideal for someone with a strong passion for customer service and an eagerness to grow, learn, and become part of a high-performing team. 
Responsibilities 
<ul>
<li>
Reports production status and forecasts daily with production leadership and teams to ensure customer requirements are met.
</li>
<li>
Collaborates with Operations and Purchasing to create, manage, and track customer-focused throughput plans to reduce turnaround times and support first-in-first-out (FIFO) service.
</li>
<li>
Manages customer-side optimal stock-level maintenance and supports related strategic decision-making.
</li>
<li>
Engages with leadership to prioritise critical initiatives, projects, and goals.
</li>
<li>
Works collaboratively with the Sales team to ensure clear, consistent, and effective customer communication.
</li>
<li>
Handles and resolves complex customer requests, issues, or escalations.
</li>
<li>
Ensures customer invoicing is completed accurately and in a timely manner.
</li>
<li>
Supports outside Sales with quotes and new business opportunities.
</li>
<li>
Supports shipping and receiving activities as required.
</li>
<li>
Performs other duties as assigned. 
</li>
</ul>
What You'll Bring 
<ul>
<li>
Minimum of 2+ years' experience in customer service or a related field.
</li>
<li>
Bachelor's degree in Business, Communications, or a related discipline.
</li>
<li>
A self-motivated, driven individual with a strong desire to enhance the customer experience for our client.
</li>
<li>
Highly organised and detail-oriented, with the ability to manage multiple projects simultaneously, often to tight deadlines.
</li>
<li>
Proficiency in MS Office; ERP system experience preferred.
</li>
<li>
Strong communication skills.
</li>
<li>
Proven team player with a collaborative mindset.
</li>
<li>
Bonus (not required): Experience in aviation repair and overhaul environments. 
</li>
</ul>
Benefits 
Our client offers a comprehensive benefits package including medical, dental, and vision coverage, short- and long-term disability, life insurance, paid time off, tuition reimbursement, and retirement savings with company match-designed to support long-term health and financial stability throughout an employee's career. 
Drug-Free Policy 
Our client operates a drug-free workplace. Candidates must be able to successfully pass pre-employment drug screening and background checks. 
About Our Client 
Our client is a rapidly growing, FAA-authorised aviation service provider with multiple locations across North America and the UK. With a long-standing history in the aviation maintenance industry, our client is recognised for its technical expertise, collaborative culture, and commitment to quality and customer service. They offer competitive compensation, market-leading benefits, and strong opportunities for career advancement within the aircraft maintenance sector.

<h3>Job Description</h3>
Job Description
INTRODUCTION
Altitude Trampoline Park in Kissimmee FL is growing its leadership team. We are interviewing for the role of Customer Service Manager. The successful candidate must have a High School Diploma or equivalent with two years of experience in customer relations. A college degree is preferred. Must also have excellent communication skills, computer experience, and supervisory experience.
PRIMARY JOB RESPONSIBILITIES
<ul>
<li>Assist General Manager in staff by recruiting, scheduling, orienting, and training employees; creating and maintaining a safe, secure, and developing personal growth opportunities</li>
<li>Assist the General Manager with follow up on staff by in communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; coordinating and enforcing systems, policies, procedures, and productivity standards</li>
<li>Provides overall management and leadership of the Customer Service Team focused on providing excellent customer service. </li>
<li>Assesses the training needs of the Customer Service Team and oversees the training development and delivery. </li>
<li>Identifies and implements process improvements across the Customer Service department as well as other departments when necessary.</li>
<li>Makes Customer Service policy recommendations that align with the strategic direction of the company and/or provide better service to our customers.</li>
<li>Ensures Customer Service team is adhering to company policies and guidelines. </li>
<li>Creates a unified Customer Service team through effective communication, team building, motivation, and recognition. Leads Customer </li>
<li>Handles the more complex customer issues as well as escalated customer calls. </li>
<li>Reviews and approves adjustments and escalated payment arrangements. </li>
<li>Performs Customer Service Supervisor duties when the need arises. </li>
</ul>
 
ADDITIONAL RESPONSIBILITIES
<ul>
<li>Provides or performs other services as needed or required by General Manager</li>
</ul>
 
CONTROLS OVERWORK 
Works under the direct supervision of General Manager and Assistant General Manager who will indicate general assignments, limitations, and priorities.
 
SKILLS AND KNOWLEDGE
<ul>
<li>Minimum of 1- 2 years of management experience</li>
<li>Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment</li>
<li>Ability to handle multiple assignments on a timely basis with a high degree of accuracy</li>
</ul>

<h3>Job Description</h3>
Job Description
Customer Experience &amp; Service Manager
Job description
The Customer Experience &amp; Service Manager is responsible for leading customer service operations and ensuring world-class experience for our surgeon partners, distributors, and internal sales support teams. This role oversees daily order management, issue resolution, and service quality metrics while driving continuous improvement across processes and systems. The position requires a balance of hands-on execution, cross-functional collaboration (Sales, Operations, Contracting, and Finance), and leadership in developing a service-oriented culture.
Responsibilities
<ul>
<li>Lead and mentor the Customer Service team to ensure accurate, timely, and professional handling of all orders, inquiries, and escalations.</li>
</ul>
<ul>
<li>Oversee daily workflow and prioritize critical issues to maintain service continuity and customer satisfaction.</li>
</ul>
<ul>
<li>Monitor key performance indicators (KPIs) including order accuracy, response time, and fulfillment cycle time; identify trends and implement process improvements.</li>
</ul>
<ul>
<li>Partner with Supply Chain and Operations to ensure optimal inventory availability and shipment coordination.</li>
</ul>
<ul>
<li>Collaborate with Sales and other internal teams to provide proactive communication to field representatives and surgeons regarding order status, product availability, and logistics updates.</li>
</ul>
<ul>
<li>Manage customer feedback loops and recommend enhancements to systems, products, or processes based on insights.</li>
</ul>
<ul>
<li>Ensure compliance with regulatory, quality, and corporate policy standards in all customer service activities.</li>
</ul>
<ul>
<li>Drive team training initiatives to build product knowledge, communication effectiveness, and system proficiency.</li>
</ul>
<ul>
<li>Support development and documentation of standard operating procedures (SOPs) and service metrics.</li>
</ul>
Supervisory Responsibilities
 Supervise and develop a team of Customer Service Representatives and Coordinators.
 Conduct performance evaluations, coaching sessions, and career development planning.
 Manage staffing levels, workload distribution, and team scheduling to support business needs.
 Oversee adherence to departmental KPIs, budget parameters, and other internal initiatives. 
 Lead or participate in cross-departmental initiatives focused on operational efficiency, digital transformation, 
and customer satisfaction.
 Represent the Customer Service function in management meetings and contribute to strategic planning efforts.
Qualifications
<ul>
<li>Bachelors degree required</li>
</ul>
<ul>
<li>5+ years customer service experience</li>
</ul>
<ul>
<li>Customer Centricity: Demonstrates empathy and urgency in addressing customer needs; fosters strong relationships with internal and external stakeholders.</li>
</ul>
<ul>
<li>Operational Execution: Skilled at managing high-volume workflows, prioritizing competing demands, and maintaining accuracy under pressure.</li>
</ul>
<ul>
<li>Process Improvement: Proven ability to identify inefficiencies and implement scalable solutions.</li>
</ul>
<ul>
<li>Analytical &amp; Systems Proficiency: Experienced in ERP systems, order tracking platforms, and data reporting tools.</li>
</ul>
<ul>
<li>Communication: Clear, professional verbal and written communication across teams and leadership levels.</li>
</ul>
<ul>
<li>Leadership: Inspires accountability, collaboration, and performance excellence among direct reports.</li>
</ul>
<ul>
<li>Cross-Functional Collaboration: Effectively partners with other departments to resolve issues and enhance the customer experience.</li>
</ul>
<ul>
<li>Medical Device Familiarity (Preferred): Understanding of spine implant order processing, sterile packaging, and field inventory management.</li>
</ul>
Physical Requirements
This is largely a sedentary role; prolonged periods sitting at a desk and working on a computer. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
To apply send resume to <a href="mailto:ana@employeemagnets.com" target="_blank">ana@employeemagnets.com</a>

Customer Experience & Service Manager

<h3>Job Description</h3>
Job Description
A growing surgical supply company is seeking an experienced and motivated Customer Service Manager to lead and develop its customer service team. The ideal candidate is a strong leader who can coach team members, enhance performance, and implement systems that ensure excellent service delivery and operational efficiency.

Responsibilities Include:
<ul>
<li>
Managing and mentoring the customer service team to ensure top performance
</li>
<li>
Implementing systems and processes to improve customer experience and workflow
</li>
<li>
Monitoring team metrics and providing coaching and feedback
</li>
<li>
Handling escalated customer issues and ensuring timely resolutions
</li>
<li>
Collaborating with operations and sales teams to optimize communication and service quality
</li>
</ul>

Ideal Qualifications:
<ul>
<li>
Proven experience managing a customer service team
</li>
<li>
Strong leadership, communication, and problem-solving skills
</li>
<li>
Ability to implement and improve systems and procedures
</li>
<li>
Detail-oriented, organized, and able to multitask effectively
</li>
<li>
Experience in healthcare, medical supply, or related industries preferred
</li>
</ul>

Salary: $100k - $140k/YearTo apply, please send your resume to <a href="mailto:Aron@bhirednyc.com" target="_blank">Aron@bhirednyc.com</a>

Customer Service Manager - 1944

<h3>Job Description</h3>
Job Description
We are seeking an experienced Customer Service Representative (CSR) with a strong background in the printing industry to join our team. The ideal candidate will have working knowledge of inks, paper types, and the printing process, along with exceptional customer service skills. This position will be the first point of contact for clients, handling inquiries in person, via phone, and through email, while managing quotes, orders, and job updates.
Must have previous experience in the printing industry 
**Responsibilities: **
<ul>
<li>
Serve as the primary liaison between customers and the production team.
</li>
<li>
Respond to customer inquiries regarding products, services, pricing, and order status via phone, email, and in person.
</li>
<li>
Prepare and process customer quotes based on job specifications, materials, and production timelines.
</li>
<li>
Provide knowledgeable recommendations on paper stock, ink options, finishing techniques, and print processes.
</li>
<li>
Enter and manage customer orders in the system, ensuring accuracy in job details and deadlines.
</li>
<li>
Follow up on pending quotes, customer feedback, and completed orders.
</li>
<li>
Troubleshoot and resolve customer concerns promptly and professionally.
</li>
<li>
Maintain positive, long-term relationships with both new and existing clients.
</li>
<li>
Collaborate closely with the production team to ensure customer expectations and deadlines are met.
</li>
<li>
Stay current on print industry trends, materials, and technologies.
</li>
</ul>
**Qualifications: **
<ul>
<li>
Previous experience in the printing industry is highly preferred.
</li>
<li>
Strong understanding of inks, paper types, finishing options, and general printing processes.
</li>
<li>
Prior customer service, account management, or inside sales experience in a print shop environment is a plus.
</li>
<li>
Excellent verbal and written communication skills.
</li>
<li>
Strong attention to detail and ability to manage multiple projects in a fast-paced environment.
</li>
<li>
Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with print job management software is a plus.
</li>
<li>
Professional, courteous, and team-oriented demeanor.
</li>
</ul>
Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.
**EOE/M/F/Vet/Disabilities **
You should be proficient in:
<ul>
<li>Customer Service</li>
<li>Graphic Design Technology</li>
<li>Knowledge of Large Format Graphics</li>
<li>Inside Sales</li>
<li>Web Offset Printing</li>
<li>Digital Printing</li>
<li>Inkjet Printing</li>
</ul>

414,475 Customer Service Manager Jobs