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city

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<h3>Job Description</h3>
Job Description
Reports to: SOC Support Manager
Location: Remote Pacific Time Zone, US
Compensation Range: $50,000 to $65,000 base, plus bonus and equity. This role may be eligible for on-call/call-in pay in addition to base pay
What We Do:
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.
Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.
We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.
What You'll Do:
This is an entry-level role in which you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity.
Responsibilities:
<ul>
<li>Provide exceptional customer support via phone, email, and chat.</li>
<li>Address partner security concerns with timely and informative responses.</li>
<li>Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information.</li>
<li>Lead calls with partners, facilitating communication and collaboration with the SOC team.</li>
<li>Troubleshoot product issues and provide support for other product-related requests as needed</li>
<li>Collaborate effectively with internal teams to ensure customer satisfaction.</li>
<li>Advocate for partner needs and provide feedback to the relevant internal teams.</li>
<li>Contribute to the development of knowledge base articles and other support resources.</li>
</ul>
What You Bring To The Team: 
<ul>
<li>Must be located in the Pacific Standard time zone and be able to work Sunday through Thursday</li>
<li>Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field</li>
<li>Exceptional communication and interpersonal skills</li>
<li>Remain calm and empathetic when supporting partners through security incidents.</li>
<li>Strong ability to prioritize daily tasks</li>
<li>Enthusiasm for working collaboratively and making a meaningful contribution to a successful team.</li>
<li>Embraces change and excels in evolving environments.</li>
<li>Not afraid to ask questions </li>
<li>Strong self-awareness and the ability to work independently</li>
</ul>
Would be a Plus:
<ul>
<li>MSP or Help Desk Experience</li>
<li>Microsoft 365/Entra Experience</li>
<li>Basic understanding of Networking </li>
<li>Basic understanding of SIEM tooling</li>
</ul>
What We Offer: 
<ul>
<li>100% remote work environment - since our founding in 2015</li>
<li>Generous paid time off policy, including vacation, sick time, and paid holidays</li>
<li>12 weeks of paid parental leave</li>
<li>Highly competitive and comprehensive medical, dental, and vision benefits plans </li>
<li>401(k) with a 5% contribution regardless of employee contribution</li>
<li>Life and Disability insurance plans</li>
<li>Stock options for all full-time employees </li>
<li>One-time $500 reimbursement for building/upgrading home office</li>
<li>Annual allowance for education and professional development assistance </li>
<li>$75 USD/month digital reimbursement</li>
<li>Access to the BetterUp platform for coaching, personal, and professional growth</li>
</ul>
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. 
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. 
We do discriminate against hackers who try to exploit businesses of all sizes. 
Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to <a href="mailto:accommodations@huntresslabs.com" target="_blank">accommodations@huntresslabs.com</a>. Please note that non-accommodation requests to this inbox will not receive a response. 
If you have questions about your personal data privacy at Huntress, please visit ourprivacy page.
#BI-Remote

SOC Support Specialist - West Coast Weekend Shift

<h3>Job Description</h3>
Job Description
If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Patient Enrollment Specialist who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on!
What's Rippl?
At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists &amp; doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action. 
We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.
Our Mission
The Rippl Mission is to enable more good days for those living with dementia and their families. 
Our Core Values 
At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. 
We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we're doing it.
We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we're proving it works.
We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.
We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out—together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.
We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.
Join the movement
We're looking to find other changemakers who are ready to join our movement.
The Role:
The Patient Enrollment Specialist serves as the first point of contact for our patients, and caregivers throughout their robust onboarding experience with Rippl. As the first friendly voice of Rippl, the Patient Enrollment Specialist is accountable for patient engagement, outreach, and acceptance of care for patients and caregivers. This is a great opportunity for someone who is excited about being part of the early stages of growing a business, and really cares about making a huge difference with the senior population.
Available shifts:
1030-7 M-Th, 11-7:30 Friday 10-6:30 Monday-Friday 10-6:30 M-W, 10:30-7 Th-F
Essential Functions: 
<ul>
<li>Providing patients and their caregivers with an engaging, white glove experience </li>
<li>Effectively communicate Rippl's offerings to a senior population</li>
<li>Engage with new patients with the goal of having them accept care with Rippl </li>
<li>Set patients up for success by scheduling their first appointments with Rippl Care Team, providing a smooth and efficient onboarding experience</li>
<li>Communicate and receive patient information by phone, email, e-referral and fax management</li>
<li>Be a trusted and knowledgeable resource for patients on Rippl services</li>
<li>Maintain accurate and up-to-date patient demographics in CRM/EHR</li>
<li>Collaborate with Care Team to ensure a seamless transition of newly onboarded patients are assigned to the Care Pods</li>
<li>Ensure required onboarding paperwork has been completed by the patient or Power of Attorney (POA) and obtain any necessary medical documents from healthcare providers, to ensure Rippl's Care Team has the most up-to-date and comprehensive patient record</li>
<li>Meet quality, productivity, and acceptance rate performance metrics</li>
<li>Perform other administrative duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>Passion for working with seniors, their families and caregivers</li>
<li>2+ years experience in a healthcare environment required </li>
<li>Experienced in patient outreach, engagement, intake, medical reception and/or customer service </li>
<li>Proficiency in various systems such as Google Suite, Salesforce, Athena (EHR), and cloud based telephony systems</li>
<li>Knowledge of medical and behavioral health terminology</li>
<li>Exceptional interpersonal, customer service, problem-solving and conflict resolution skills</li>
<li>Comfortable in a high speed, ever changing, start-up environment</li>
<li>Strong verbal and written communication skills</li>
<li>Excellent organizational and multitasking skills </li>
<li>Ability to connect and build relationships with people from diverse backgrounds</li>
<li>Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality required</li>
</ul>
What's in it for you 
<ul>
<li>Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility </li>
<li>Fast growth company with opportunities to take on more responsibility or develop into new roles</li>
<li>Flexible work environment and the opportunity to work from home</li>
<li>Competitive compensation </li>
<li>Quarterly performance based incentives</li>
<li>401(k) plan with a company contribution</li>
<li>Medical, Dental and Vision coverage for you and your family </li>
<li>Life insurance and Disability</li>
<li>Remote Work stipend</li>
<li>Generous Paid Time Off</li>
</ul>
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.
Role: Range is $19-25 per hour depending on experience 
We are going to make some very big waves starting with a small Rippl - come join us!

Patient Engagement Specialist (Remote)

<h3>Job Description</h3>
Job Description
Under general supervision, answers a high volume of telephone calls using an automated call system. The PAS is accountable for system metrics including but not limited to volume of calls, abandonment rates, speed of answer, average handling time other metrics to achieve high service levels and favorable patient satisfaction scores. In addition, the PAS must be proficient in the use of the electronic medical record and associated applications, to ensure accurate appointment scheduling, accurate and complete collection of patient demographic and insurance data that support efficient clinic operations, and maximum reimbursement for services; and other duties as assigned.
EDUCATION and/or EXPERIENCE
<ul>
<li>High school diploma or general education degree (GED)</li>
<li>Four (4) years of relevant medical office experience with emphasis in clinical scheduling using an electronic medical record and relevant applications</li>
<li>Strong customer service and phone etiquette skills</li>
<li>Accurate data entry skills</li>
</ul>
Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: <a href="https://www.umfpi.org/jobs/summary-employee-benefits" target="_blank">https://www.umfpi.org/jobs/summary-employee-benefits</a>.

Practice Access Specialist II- Practice Operations- Remote Opportunity

Practice Access Specialist I- Practice Operations- Remote Opportunity

<h3>Job Description</h3>
Job DescriptionDescription:
We are seeking a highly skilled and experienced Managed Services Engineer Tier 3 to join our dynamic team. You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, and leading the resolution of complex issues. If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you!
 
Position Responsibilities:
 
· Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems.
· Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments.
· Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed.
· Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.
· Maintain up-to-date documentation of clients' IT systems and infrastructure.
· Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction.
· Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems.
 
Qualifications
• Server Operating Systems:
o Installation, configuration, and troubleshooting
o Configure file, print, and remote access services
o Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup
• Enterprise Email support of Microsoft Exchange/Exchange Online.
• Configuration and troubleshooting of the following:
o Hyper-V and VMware
o SAN Architecture
o Internal/External DNS
o Remote Desktop Services
• Advanced Configuration and Troubleshooting of Network Infrastructure including:
o VoIP
o Layer 2/3 Switches
o Routers
o Firewall
• Working Knowledge of Microsoft SQL Server
• Working Knowledge of Wireless Technologies
• Other Preferred Technical Knowledge
o Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.
o Understanding of the relationship between switches, patch panels, and connecting nodes to a network
o Understanding of High Availability / Load Balancing solutions
 
Requirements:
Credentials and Experience:
 
• Minimum 4 years’ experience in the following:
o Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
o Cisco Switching/VLAN/Routing/Firewalling Support
o Server Hardware Technologies (CPU/RAID/SCSI) Support
o Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
 
• Have multiple certifications, a high skill level. The following certifications are preferred: CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+
 
Work from Home Requirements -
<ul>
<li>Travel: While this is a remote position, travel to client locations for support will be required.</li>
<li>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended</li>
</ul>
Work from a dedicated space lacking ongoing interruptions to protect client information

Senior IT Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Work Where it Matters
 
LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
 
At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
 
For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
 
For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.
 
As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
 
Here’s why we want you to consider LDRM:
<ul>
<li>You get your nights and weekends free</li>
<li>We LOVE to promote from within</li>
<li>Tuition reimbursement program</li>
<li>401(k), health, dental and vision plans, and more</li>
<li>An Employee Assistance Plan that’s ready when you need it</li>
<li>Paid time off and paid holidays</li>
</ul>
You must live within a 90-mile radius of the National Visa Center in Portsmouth, New Hampshire in order to be considered.
 
Job Summary
 
The Site Support Specialist provides a wide range of administrative support to our management team, new and existing employees, and the Senior Site Support Specialist with tasks ranging from simple to complex. This is an onsite, hourly role under the Service Contract Act which requires the successful candidate to obtain and maintain a SECRET-level federal security clearance after passing an in-depth criminal and credit background check.
 
What you will do as a Site Support Specialist:
<ul>
<li>Manage individual workflow effectively while improving processes related to your role</li>
<li>Meet multiple deadlines with ease</li>
<li>Assist with new hire badging</li>
<li>Scheduling meetings</li>
<li>Complete other duties as assigned. As this is a new role the more robust list of duties are still being compiled</li>
</ul>
Requirements:
Minimum Qualifications:
<ul>
<li>Ability to obtain and maintain a U.S. government SECRET clearance</li>
<li>U.S. citizenship</li>
<li>Have advanced computer skills with a proficient or better knowledge of Microsoft Office</li>
<li>High school diploma</li>
<li>Four years of business administration experience</li>
<li>Exhibit a high level of attention to detail</li>
<li>Demonstrate exceptional organizational skills</li>
<li>Have a strong written and verbal command of the English language</li>
<li>Show excellent interpersonal and communication skills</li>
<li>Demonstrate a professional work ethic, with an emphasis on quality and customer satisfaction</li>
<li>Ability to work both independently and collaboratively</li>
<li>Pass a computer based skills test with a minimum score of 80%</li>
</ul>
You must live within 90 miles of Portsmouth, NH.
 
Physical Requirements:
 
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job.
Work Environment:
 
You will primarily work in an office environment but may be required to work in other work environments as well.
 
At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.

Site Support Specialist - DAYS

<h3>Job Description</h3>
Job Description
If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Patient Outreach Specialist who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on!
What's Rippl?
At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists &amp; doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action. 
We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.
Our Mission
The Rippl Mission is to enable more good days for those living with dementia and their families. 
Our Core Values 
At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. 
We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we're doing it.
We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we're proving it works.
We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.
We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out—together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.
We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.
Join the movement
We're looking to find other changemakers who are ready to join our movement.
The Role:
The Patient Outreach Specialist serves as the initial point of contact for individuals who may be experiencing memory and brain health changes but have not yet been diagnosed or engaged in care. This role conducts proactive outreach to patients or caregivers identified through our partners and initiates brief conversations aimed at identifying needs and introducing Rippl's dementia care model.
Essential Functions: 
<ul>
<li>Reach out to new potential patients and caregivers who have not yet engaged with Rippl, using empathy and warmth to introduce our services.</li>
<li>Administer brief dementia-related screeners to assess the potential need for further evaluation or support.</li>
<li>Educate individuals about Rippl's mission and dementia care programs, emphasizing the support we offer for both patients and caregivers.</li>
<li>Encourage enrollment when appropriate and schedule initial clinical appointments with the Rippl care team.</li>
<li>Accurately document outreach efforts, screening responses, and next steps in Salesforce and the electronic health record (Athena).</li>
<li>Coordinate with various teams to ensure a seamless transition into care for those who enroll.</li>
<li>Meet or exceed targets for engagement, screening completion, documentation quality, and conversion to care.</li>
</ul>
Qualifications:
<ul>
<li>Passion for working with seniors, their families and caregivers</li>
<li>Experience performing screeners, assessments, or intakes</li>
<li>2+ years experience in a healthcare environment required </li>
<li>Experienced in patient outreach, engagement, intake, medical reception and/or customer service </li>
<li>Proficiency in various systems such as Google Suite, Salesforce, Athena (EHR), and cloud based telephony systems</li>
<li>Knowledge of medical and behavioral health terminology</li>
<li>Exceptional interpersonal, customer service, problem-solving and conflict resolution skills</li>
<li>Comfortable in a high speed, ever changing, start-up environment</li>
<li>Strong verbal and written communication skills</li>
<li>Excellent organizational and multitasking skills </li>
<li>Ability to connect and build relationships with people from diverse backgrounds</li>
<li>Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality required</li>
</ul>
What's in it for you 
<ul>
<li>Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility </li>
<li>Fast growth company with opportunities to take on more responsibility or develop into new roles</li>
<li>Flexible work environment and the opportunity to work from home</li>
<li>Competitive compensation </li>
<li>401(k) plan with a company contribution </li>
<li>Medical, Dental and Vision coverage for you and your family</li>
<li>Life insurance and Disability</li>
<li>Remote Work stipend</li>
<li>Generous Paid Time Off </li>
</ul>
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.
Role: Range is $19 to $25 per hour depending on experience 
We are going to make some very big waves starting with a small Rippl - come join us!

Patient Outreach Specialist (Remote)

<h3>Job Description</h3>
Job Description
 
At Just Right Reader our mission is to make reading fun and for students to learn to read with engaging decodables that are representative of students in America's Schools. When students want to read and feel successful, their achievement rises! Join us in changing reading outcomes!
Just Right Reader is a strong fit for individuals who are passionate about learning, teaching, and who thrive in cross-disciplinary teams of educators, sales professionals, developers, designers, and individuals who love our product.
The opportunity:
We're hiring for our Sales Operations team to support our growing revenue organization. We're looking for someone who is detail-oriented, process-driven, and comfortable working cross-functionally across sales, customer success, and operations.
Whether you have a school district admin background or 3+ years in sales operations or enablement, we want someone who understands how to help a team close deals faster and more effectively.
What you'll do:
<ul>
<li>Serve as a key point of support during the pre- and post-sale process (quoting, paperwork, purchase orders, etc.)</li>
<li>Coordinate with sales reps to ensure deals are correctly scoped and move through our systems smoothly</li>
<li>Enter and manage sales orders in NetSuite (ERP) and HubSpot (CRM), ensuring accuracy and timely processing</li>
<li>Help build internal workflows and resources that streamline quoting, contracts, and district onboarding</li>
<li>Partner closely with our Sales Ops team to anticipate friction points and solve problems before they arise</li>
<li>Support the development of our new "Deal Desk" model – a support team that helps sales close more effectively</li>
<li>Track and report key operational metrics to improve deal velocity and team efficiency</li>
</ul>
What we're looking for:
<ul>
<li>3+ years of experience in sales operations, sales enablement, or school district administration</li>
<li>High attention to detail, organization, and comfort managing complex internal processes</li>
<li>A strong communicator who knows how to ask the right questions to get the full picture</li>
<li>Tech-savviness with some experience working in CRM/ERP tools like HubSpot or NetSuite (a plus, but not required)</li>
<li>Prior work with K-12 school districts and an understanding of how purchasing and contracting typically work (a plus, but not required)</li>
</ul>
Why join us:
<ul>
<li>Opportunity to make a meaningful impact in children's literacy!</li>
<li>Work with a passionate, driven team committed to innovation in education!</li>
<li>100% remote workplace - with access to an office in Dallas, TX!</li>
<li>Company expense card with home office stipend for set up!</li>
<li>Up to 12 weeks of parental leave!</li>
<li>Urbansitter Membership + $500 childcare credit per year!</li>
</ul>
Just Right Reader is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sales Operations & Support Specialist

<h3>Job Description</h3>
Job Description
Company Overview 
Poetic is a leading technology and strategic creative agency, based in Houston, Texas. The full service marketing agency leverages deep expertise in website and application development, branding, design, digital marketing, and project management to build mission-focused strategies that propel businesses ahead of their competition. Poetic believes fearless innovation guided by integrity yields tangible results for its partners, employees, and communities.
What sets our agency apart is our unwavering commitment to excellence and our relentless pursuit of becoming the best in the industry. We are on a constant mission of self-improvement, always striving to exceed expectations and redefine what is possible in digital marketing.
If you're ready to be part of an agency that thrives on innovation, continuous improvement, and a relentless pursuit of excellence, we can't wait to hear from you. Together, we'll shape the future of digital marketing and make a lasting impact on the success of our partners' businesses.
Hosting and Support Specialist
Join the Poetic team as our newest Hosting and Support Specialist. Step into a role where you'll be at the forefront of our website customer support, ensuring our clients receive top-notch assistance through our ticketing system. You'll also have the chance to breathe life into our Poetic templates, transforming client information into beautifully crafted webpages. With the support of our dedicated team and a strong emphasis on training, you'll master the art of crafting and optimizing our templates to exceed client expectations.
Essential Duties &amp; Responsibilities
<ul>
<li>Website Customer Support: Take ownership of client support requests, resolving them efficiently and professionally through our ticketing system.</li>
<li>Website Template Spin-Up: Use our Poetic templates to create websites tailored to each client's provided content. Proactively identify content gaps and communicate needs to client and internal stakeholders. </li>
<li>Collaboration and Quality Assurance: Work closely with internal teams to ensure the quality and functionality of each template application. Engage in QA processes, always seeking ways to enhance the final product for the client.</li>
<li>Customer service: With a customer-centric mindset, actively communicate status, road blocks, and suggestions to the client. </li>
<li>Continuous Improvement: Identify any pain points in the support or migration process and recommend process or product improvements wherever possible.</li>
</ul>
Education &amp; Experience
<ul>
<li>Prior experience with website content management systems, a plus but not required.</li>
<li>A keen eye for detail, ensuring every project reflects our commitment to excellence.</li>
<li>A genuine eagerness to learn and expand one's skill set.</li>
<li>Exceptional time management abilities, juggling tasks and prioritizing effectively.</li>
<li>A natural inclination towards customer service, always putting our client's needs first.</li>
<li>The ability to adapt and grow within a dynamic and fast-paced environment.</li>
</ul>
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
#LI-Remote

Hosting and Support Specialist

<h3>Job Description</h3>
Job Description
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a skilled PC Field Support Specialist to join our dynamic team in the Columbia, MD area.
Responsibilities:
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
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Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables &amp; telephone systems
Updates technical drawings using AutoCAD software as needed
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Requirements:
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Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate's degree and two (2) years of experience.
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<li>Active TS/SCI w/ FSP</li>
<li>Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches</li>
<li>Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)</li>
<li>Familiar with Active Directory security and policies</li>
<li>DoD 8570 IAT Level 1 Certification</li>
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T-Rex Overview
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.
T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.
T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
In compliance with pay transparency guidelines, the annual base salary range for this position is $40,000-$60,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

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