Practice Access Specialist II- Practice Operations- Remote Opportunity

University of MD Faculty Physicians Inc.

Baltimore, MD, USA

Published: 6/14/2022

Full Time

Job Description

Under general supervision, answers a high volume of telephone calls using an automated call system. The PAS is accountable for system metrics including but not limited to volume of calls, abandonment rates, speed of answer, average handling time other metrics to achieve high service levels and favorable patient satisfaction scores. In addition, the PAS must be proficient in the use of the electronic medical record and associated applications, to ensure accurate appointment scheduling, accurate and complete collection of patient demographic and insurance data that support efficient clinic operations, and maximum reimbursement for services; and other duties as assigned.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED)
Four (4) years of relevant medical office experience with emphasis in clinical scheduling using an electronic medical record and relevant applications
Strong customer service and phone etiquette skills
Accurate data entry skills

Total Rewards
The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.