Senior IT Support Specialist

Job Description

Job DescriptionDescription:

We are seeking a highly skilled and experienced Managed Services Engineer Tier 3 to join our dynamic team. You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, and leading the resolution of complex issues. If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you!

Position Responsibilities:

· Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems.

· Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments.

· Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed.

· Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.

· Maintain up-to-date documentation of clients' IT systems and infrastructure.

· Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction.

· Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems.

Qualifications

• Server Operating Systems:

o Installation, configuration, and troubleshooting

o Configure file, print, and remote access services

o Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup

• Enterprise Email support of Microsoft Exchange/Exchange Online.

• Configuration and troubleshooting of the following:

o Hyper-V and VMware

o SAN Architecture

o Internal/External DNS

o Remote Desktop Services

• Advanced Configuration and Troubleshooting of Network Infrastructure including:

o VoIP

o Layer 2/3 Switches

o Routers

o Firewall

• Working Knowledge of Microsoft SQL Server

• Working Knowledge of Wireless Technologies

• Other Preferred Technical Knowledge

o Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.

o Understanding of the relationship between switches, patch panels, and connecting nodes to a network

o Understanding of High Availability / Load Balancing solutions

Requirements:

Credentials and Experience:

• Minimum 4 years’ experience in the following:

o Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support

o Cisco Switching/VLAN/Routing/Firewalling Support

o Server Hardware Technologies (CPU/RAID/SCSI) Support

o Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

• Have multiple certifications, a high skill level. The following certifications are preferred: CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+

Work from Home Requirements -

• Travel: While this is a remote position, travel to client locations for support will be required.
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended

Work from a dedicated space lacking ongoing interruptions to protect client information