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<h3>Job Description</h3>
Job Description
Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.&nbsp;
Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.&nbsp;
Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.
<ul>
<li>We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.&nbsp;&nbsp;</li>
<li>Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.&nbsp;&nbsp;</li>
<li>Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.&nbsp;&nbsp;</li>
<li>Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career.&nbsp;&nbsp; &nbsp;</li>
</ul>
POSITION SUMMARY The&nbsp; Electromechanical Technical Support Representative provides remote technical support to field technicians, assisting with troubleshooting and resolving issues across a wide range of electromechanical devices. &nbsp;
ESSENTIAL RESPONSIBILITIES
<ul>
<li>Provide prompt and professional technical support to field technicians via phone.</li>
<li>Assist with troubleshooting equipment issues and offer effective solutions to ensure timely customer issue resolution.</li>
<li>Maintain accurate and detailed records of technician interactions, equipment issues, parts requirements, and customer communications.</li>
<li>Develop and foster strong working relationships with field technicians to promote long-term success and service excellence.</li>
<li>Read and interpret mechanical schematics and wiring diagrams to support troubleshooting efforts. &nbsp;</li>
</ul>
REQUIREMENTS
<ul>
<li>Minimum of one (1) year&nbsp;of experience in the field of printer/copier/ electro-mechanical devices repair </li>
<li>Basic knowledge of Windows operating systems and Microsoft Office applications</li>
<li>Strong mechanical and electronic aptitude</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to effectively multitasks and prioritize task</li>
<li>Strong organizational skills with attention to detail</li>
<li>Ability to work both independently and collaboratively across departments</li>
<li>Ability to earn manufacture product certification through assigned training programs</li>
<li>Regular and consistent attendance</li>
</ul>
WE ARE AN EQUAL OPPORTUNITY EMPLOYER.&nbsp;
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.&nbsp;
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing <a href="mailto:Hiring@Secur-Serv.com" target="_blank">Hiring@Secur-Serv.com</a> or calling 402.697.3039.&nbsp;
EEO is the law. To review your rights under Equal Employment Opportunity please visit: <a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.&amp;nbsp" target="_blank">www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.&amp;nbsp</a>;
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Electromechanical Technical Support Representative

<h3>Job Description</h3>
Job Description
Position Title: Field Technical Support Representative
Location: 1025 Lenox Park Blvd, Atlanta, GA 30319
Anticipated Start Date: 06/02
Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 12 + Months Contract with Strong Possibility of Extension.
Job Type: [Contract (40 hours weekly)], [Onsite]
Pay Range: 25/hr. to - 27/hr.
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Client: DXC Technology
Essential Job Functions:
• Provides on-site field support to customers including installation, repair, and servicing of IT equipment.
• Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.
• Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.
• Documents all pertinent user information and the nature of problem reported with accuracy.
• Records all inventory transactions accurately to maintain service and inventory part accuracy.
• Assists in investigating and resolving complex installations and maintenance matters.
• Instructs customers in the operation and maintenance of systems and equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up testing.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis on system issue trends and solutions.
Basic Qualifications:
• High school diploma or G.E.D.
• Five or more years of field support experience.
• Experience working with corporate hardware, software and equipment.
• Able to lift 45 pounds.
• Able to work in the USA.
Other Qualifications:
• Deep understanding of computer hardware and software components.
• Experience navigating technical issues with a high level of customer service and empathy.
• Excellent verbal and written communication with the ability to tailor communication style to different audiences.
• Experience working in a dynamic, fast-paced environment.
• Shown success in team environments demonstrating shared responsibility and accountability.
• Strong analytical and problem-solving ability.
• Good time management and organizational skills.
Work Environment:
• Office environment.
• Dress code: Business casual.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Field Technical Support Representative

<h3>Job Description</h3>
Job DescriptionDescription:
General Job Description:
The Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-changing environment. This position must be able to adapt to changes quickly. The Tier 1 Technical Support Representative is detail oriented, extremely well organized, and can communicate well with others. This position should be able to work independently, act professionally in all aspects of this position, and work in an environment that can be very fast paced and challenging.
 
Schedule:
 Training Shift: Monday – Friday 7am – 4pm (Approx. 4 weeks)
 Regular Shift: Tuesday, Thursday, Friday, Saturday 10am – 7pm, Wednesday 11:30am – 8:30pm
 
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Answer inbound Wireless/GPS troubleshooting calls (15-20 daily est.)</li>
<li>Respond to inbound Wireless/GPS troubleshooting emails (20-30 daily est.)</li>
<li>Track all troubleshooting activities in CRM system</li>
<li>Learn, understand, and support multiple products and services within a technical support department</li>
<li>Manage multiple support cases at one time</li>
<li>Meet support SLA’s and provide superior customer support\</li>
<li>Follow Knowledge Base Articles / create Technical Notes</li>
<li>Work with support and/or product development personnel to troubleshoot and workaround product issues</li>
</ul>
 
Requirements:
Knowledge, Skills and Abilities:
<ul>
<li>Easily adapts to change</li>
<li>Good technical skills in Windows, Microsoft Office (particularly excel) and CRM (Salesforce preferred).</li>
<li>Able to multitask and work multiple computer applications at same time to log and resolve support cases.</li>
<li>Proactively stay up to date with all the latest technologies concerning Wireless products, and the underlying technologies.</li>
<li>Recognize and escalate difficult technical / business issues within the Sales, Customer Support, and Engineering organizations</li>
<li>Prioritize both time and projects, working independently</li>
<li>Listen, comprehend, and communicate “on the fly.”</li>
<li>Ability to communicate effectively</li>
<li>Highly self-motivated and independent with ability to also work with a team</li>
<li>Excellent customer support skills</li>
<li>Excellent troubleshooting skills</li>
<li>Need to be able to examine, investigate, and solve dynamic problems with ability to think "out-of-the-box” and develop creative solutions.</li>
<li>Strong follow up skills</li>
<li>Scheduling flexibility (support department will run 24x7)</li>
</ul>
Education and Experience:
<ul>
<li>1-3+ years high-tech customer support experience in a fast-paced environment</li>
</ul>
Supervisory Responsibility
None
Work Environment
This job operates in a clerical, office setting. Noise level is typically moderate. This role routinely uses standard office equipment such as computers, phones, filing cabinets, copiers, scanners and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position with a schedule that varies, but will typically involve approximately 40 hours a week. Hours are subject to change at the company’s discretion.
Travel
Little to no travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Tier 1 Technical Support Representative

<h3>Job Description</h3>
Job DescriptionJob Title: SSF Technical Support Representative -- Level One (SSF)Description:Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at cyberCSI's customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.Essential Duties and Responsibilities:• Responsible for customer satisfaction results and SLA measurements.• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at cyberCSI's customer repair facility. • Prioritize assignments is order of importance.• Update the status of all work performed on any service job using cyberCSI's custom built call-tracking and customer database.• Be proactive regarding job efficiency to include suggestions for the Service Department.• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.• Follow defined company policies and procedures.• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.Other Duties:• Research and submit recommendations to your manager for improving CSI's service operation.• Help out on large moves and reorganizations within CSI's customer repair facility.• Perform inventory counts at the end of every quarter. • Saturday work may be required on occasion.• Backup to the Integration department, following scripts and quality control assurance procedures when integrating and testing computer hardware and software components. This includes accurate and timely updates, as instructed.Education/Experience:• Knowledge of the Macintosh and PC computer and related Windows operating systems.• Knowledge of Laser and or Solid Ink Printer operation and repair. (Xerox certification a plus.)• Good interpersonal skills and organizational skills.• Must be dependable and able to meet deadlines consistently.• Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.• Multi-tasking skills are a must.• Requires a sound technical background with 0-2 years of professional experience.• Troubleshooting and problem experience are helpful. • Excellent communication skills are a plus.• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.• Technical authorization with one or more of the following manufacturers: Xerox, Apple Computer Inc., Hewlett Packard Desktop, Notebook computers, as well as local and networked printers. • A+ certification is a plus.

Technical Support Representative -L1

<h3>Job Description</h3>
Job Description
Job Title: Customer Service Representative Job Type: Full-Time Hours: 40 hours/week | Monday – Friday, 5:00 AM – 4:00 PM Pacific Time Pay Rate: $17/hr Overtime: Occasional opportunities for overtime available About the Role We are seeking a Customer Service Representative to join our team as the frontline connection between our company and our customers. This role plays a vital part in providing outstanding service by handling inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction. The ideal candidate is a natural problem-solver with excellent communication skills and a passion for delivering exceptional customer experiences. You should be comfortable working independently and collaboratively in a fast-paced environment. Empathy, patience, and a positive attitude are key to success in this position. Key Responsibilities
<ul>
<li>Respond to customer inquiries via phone, email, chat, or other channels in a timely and professional manner</li>
<li>Process orders, returns, exchanges, and warranty claims accurately using internal systems</li>
<li>Resolve customer complaints by identifying root causes and offering effective solutions or escalating when necessary</li>
<li>Provide accurate information about products, services, and company policies</li>
<li>Maintain and update customer records in CRM or ERP systems</li>
<li>Track and follow up on open issues to ensure timely resolution and customer satisfaction</li>
<li>Collaborate with internal teams including Sales, Shipping, IT, Purchasing, and Product to meet customer needs</li>
<li>Consistently meet performance goals including response time, accuracy, service levels, and customer satisfaction</li>
</ul>
 Qualifications
<ul>
<li>High school diploma or equivalent required</li>
<li>1–3 years of experience in customer service or a similar client-facing role preferred</li>
<li>Strong communication and interpersonal skills</li>
<li>Basic computer proficiency and comfort with using internal systems</li>
<li>Ability to multitask and remain calm under pressure</li>
<li>Must be self-motivated, detail-oriented, and a team player</li>
</ul>
 Schedule &amp; Work Environment
<ul>
<li>Hours of Operation: Monday to Friday, 5:00 AM – 4:00 PM Pacific Time</li>
<li>Work Week: 40 hours, with occasional opportunities for overtime</li>
</ul>
 Join our team and be a part of a company that values exceptional service and customer satisfaction. If you're passionate about helping others and enjoy solving problems, we’d love to hear from you!

Technical Support Specialist

<h3>Job Description</h3>
Job Description
AVPro Edge, a leader in specialized audio-video equipment for residential and commercial integrators, recently acquired RTI (Remote Technologies Inc.) and Pro Control, known for cutting-edge control systems and automation solutions. Our mission is to provide unmatched innovation, performance, and world-class support to the professional A/V community.
Join our growing RTI/Pro Control Technical Support Team in Minneapolis! We're looking for experienced A/V professionals ready to bring their control system expertise into a fast-paced, team-driven environment. If you have programming experience with control systems — especially RTI or Pro Control — and you're ready to trade field work for a stable, rewarding tech support role, we want to hear from you.
Here's what you’ll get to do:
<ul>
<li>
Provide technical support via phone, email, and remote sessions for RTI and Pro Control products.
</li>
<li>
Troubleshoot hardware, software, and programming issues for dealers and installers.
</li>
<li>
Assist integrators with control system configuration and deployment.
</li>
<li>
Review and analyze programming files (Integration Designer APEX, Pro Control Studio, etc.) to resolve complex system issues.
</li>
<li>
Document and escalate bugs or recurring issues to engineering as needed.
</li>
<li>
Participate in internal product training and stay current with new releases.
</li>
<li>
Represent the RTI/Pro Control brand with professionalism and product expertise.
</li>
</ul>
This is what we’re looking for:
<ul>
<li>
MUST HAVE: Prior experience programming control systems.
</li>
<li>
PREFERRED: RTI Integration Designer (APEX or classic) or Pro Control Studio experience.
</li>
<li>
2+ years in technical support or fieldwork within the A/V integration industry.
</li>
<li>
Strong communication and customer service skills.
</li>
<li>
Comfort working with Windows-based software, IP networking, and AV signal flow.
</li>
<li>
Ability to prioritize and manage multiple issues in a fast-paced environment.
</li>
<li>
Team-oriented with a passion for solving problems and helping others succeed.
</li>
</ul>
What we offer:
<ul>
<li>Paid leave benefits</li>
<li>Group Health &amp; Life Insurance</li>
<li>Employer paid benefits including - Dental and Vision Insurance</li>
<li>401K (4% Match)</li>
<li>Supplemental Insurance</li>
</ul>
Hours/Pay:
<ul>
<li>Full-time, Mondays through Fridays</li>
<li>Shifts range between 8 a.m. to 6 p.m. CST</li>
<li>Market competitive hourly wage depending on experience</li>
</ul>
 #hc188208

RTI Technical Support Representative - Minneapolis, MN

<h3>Job Description</h3>
Job Description
PrideStaff is searching for HVAC Technical Support Representatives for a local manufacturing clients of ours. We are searching for candidates who have a passion for the HVAC Industry and are looking for a substantial career with room for growth and amazing benefits! This is a Direct Hire Position in which you will be directly employed with the client's company. HVAC Technical Support Representative Description:
Ideally, the candidate will have experience working with refrigeration compressors, temperature, pressure, humidity, and current sensors, as well as custom support software. This is a dynamic, fast-paced, and customer-focused environment where responsiveness and technical sales support is critical to the success of the company.
Schedule: Monday - Friday, 1st Shift, Full Time
Pay Rate: $25.00 - $35.00 per hour
Location: Fort Myers
HVAC Technical Support Representatives Responsibilities:
<ul>
<li>Assist customers using equipment via phone or email with the process of troubleshooting their equipment, start-up procedures, and uploading of firmware and configurations.</li>
<li>Analyze situations and determine resources needed to solve them, asking for assistance when needed.</li>
<li>Develop configurations, drawings, and graphics in a timely manner based on information provided on a sales order.</li>
<li>Review daily priorities and take appropriate action to ensure results are achieved, providing status of ongoing projects and future projects to the supervisor.</li>
<li>Ensure project goals and expectations are met or exceeded.</li>
<li>Travel as required for Field Support (Company will provide compensation).</li>
<li>Participate in ongoing training for Tech Support Team to help maintain a level of product and application knowledge.</li>
<li>Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.</li>
<li>Other duties as assigned by the supervisor.</li>
</ul>
HVAC Technical Support Representative Qualifications:
<ul>
<li>Trade school certification or field experience with an understanding of HVAC and refrigeration.</li>
<li>Knowledge and/or understanding of superheating and sub cooling.</li>
<li>Must have current EPA Universal Certification.</li>
<li>Prioritize, organize and perform multiple work assignments simultaneously.</li>
<li>Perform accurately in a detail-oriented environment.</li>
<li>Experience skills including Excel, Outlook, Word.</li>
</ul>
Excellent Company with room for growth and benefits.
100% Health Benefits paid by Employer.
Climate Controlled Warehouse.
Why PrideStaff? Work with a Staffing Firm that works for you! PrideStaff can offer you a wide range of rewarding career options. We help you find the job that best matches your skills, interests, and goals. With locally-owned offices throughout the country, PrideStaff gives you the inside track to great jobs with 3,000+ employers.
Company DescriptionPrideStaff Company Overview PrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources. 
<h3>Company Description</h3>
PrideStaff Company Overview\r\n\r\nPrideStaff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.

HVAC Technical Support Representative

<h3>Job Description</h3>
Job Description
Description
Customer Service: Provide exceptional service to internal and external customers by being courteous, polite, and friendly.
Issue Resolution: Address customer issues immediately to determine support needs and resolution paths.
Knowledge Base Utilization: Search Knowledge Base articles and Standard Operating Procedures for resolutions or escalate requests to higher support teams.
Technical Support: Provide first-level technical support through email, telephone, ticketing system, and other channels.
Needs Assessment: Guide customers in procedures for equipment requests, relocations, software installations, sign-on, or programming changes.
Documentation: Fully document resolutions and actions taken in the ITSM ticketing system.
Team Collaboration: Assist team members on support projects and departmental operations.
Escalation: Consult with team lead on escalated tickets and follow-ups.
Teamwork: Maintain excellent teamwork on all assigned and scheduled support projects.
Professionalism: Be punctual and ready to perform duties and assignments, whether working in the office or remotely.
Administrative Tasks: Complete timesheets, compliance training, and shift changes independently.
Additional Duties: Perform other duties and special projects as assigned by senior tier members or Customer Support Leadership.
Skills &amp; Qualifications
Must have Skills:
- At least 1 year of customer service, highly prefer call center experience (about 20-30 calls a day)
- Strong verbal and written communication, Must be able to clearly communicate in English
- Comfortable navigating on a computer
- Proven ability to multi-task with customer intake process concurrently: Calls, Remedy Tickets, and Chat
Preferred:
- Bachelors degree (especially, a degree in Computer Science, Information Technology, Computer/Data Systems Management)
- Salesforce or ServiceNow experience
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Alpharetta,GA.
Application Deadline
This position is anticipated to close on May 10, 2025.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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