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city

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<h3>Job Description</h3>
Job Description
AVPro Edge manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service.
Our St. Petersburg-based team is growing, with opportunities for Technical Support Representatives. If you are A/V industry knowledgeable, service-oriented, and ready to leave field work behind for a unique opportunity, please see below for what we are looking for from you:
Here's what you’ll get to do:
<ul>
<li>Answer incoming calls from customers and help troubleshoot complex systems. This represents a majority of daily tasks. You will interact with A/V Field Service Technicians, to provide technical support with:
<ul>
<li>Audio/Visual systems in commercial environments such as education, government, entertainment, and houses of worship</li>
<li>Network Deployment</li>
<li>Networed AV-over-IP systems</li>
<li>HDMI and HDBaseT signal distribution</li>
<li>Video Walls and signage systems</li>
<li>HDMI testing and troubleshooting equipment</li>
<li>Control systems, including Control 4, Crestron, Elan, Q-Sys, Savant and others</li>
</ul>
</li>
<li>Work toward pulling information together to deliver a solution to customers</li>
<li>Refer concerns about product or service failure to appropriate personnel for examination</li>
<li>Occasionally travel to client locations providing technical solutions</li>
<li>Occasional trade show attendance, such as CEDIA and InfoComm</li>
</ul>
This is what we’re looking for:
<ul>
<li>Strong organizational skills and an ability to manage multiple tasks</li>
<li>Customer service oriented</li>
<li>A positive, collaborative attitude</li>
<li>Be strongly motivated to acquire new industry knowledge</li>
<li>Enjoy problem-solving and assisting others to arrive at solutions.</li>
<li>Love technology</li>
<li>Significant A/V experience in troubleshooting; elements of system design, using matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution devices</li>
<li>CTS, CEDIA, ISF Certification, or similar accreditations</li>
<li>HDMI test equipment experience</li>
<li>Knowledge of control systems such as Control 4, Crestron, QYS, and others, including programming and troubleshooting firmware/software issues</li>
</ul>
What we offer:
<ul>
<li>Paid leave benefits</li>
<li>Group Health &amp; Life Insurance</li>
<li>Employer paid benefits including - Dental and Vision Insurance</li>
<li>401K (4% Match)</li>
<li>Supplemental Insurance</li>
</ul>
Hours/Pay:
<ul>
<li>Full-time, Mondays through Fridays</li>
<li>Shifts range between 9 a.m. to 8 p.m. EST (call volume varies and is often busier in late mornings and early evenings supporting West Coast callers).</li>
<li>Market competitive hourly wage depending on experience</li>
</ul>
 #hc131552

Technical Support Representative

<h3>Job Description</h3>
Job Description*Please note that this position requires in-person work at our Bridgeport, WV, office 
Definition of the position: 
At Citynet, we listen to our customers! We are looking to expand our award-winning network operations center at our corporate headquarters in Bridgeport, WV. Do you enjoy a culture of collaboration and commitment to excellence in customer service? Do you enjoy brainstorming solutions and helping clients with various technical questions? Do you smile when you answer calls in a professional and courteous manner? If so, then you just may qualify to become a member of the Citynet family as a Technical Support Technician/CSR. Apply today and get started on your path in the exciting world of communications and systems technology. 
Citynet is a leading provider of advanced network communications and technology solutions for consumers, businesses, enterprise organizations, and wholesale customers in West Virginia. Many of our services are delivered over the Citynet Fiber Optic Network. 
 
Essential Functions and Responsibilities of the position: 
Incoming calls– The Technical Support Center Representative is responsible for answering all incoming calls in regards to new signups, cancellations, troubleshooting, etc. on digital phone service, helping customers, &amp; other business solutions. 
Callbacks– A Technical Support Center Representative is responsible for making callbacks to customers according to the tickets currently assigned to the department. These callbacks can range from a Courtesy Call to a customer to ensure that their service is working correctly, to following up with a customer after an outage. 
Past Due/ACH Return calls– A Technical Support Center Representative is responsible for calling Past Due tickets for ISP and VOIP customers that are 45 days behind on their bill or customers that have an ACH payment that has come back as invalid. The Technical Support Center Representative must call these tickets until contact is made, a payment has been received, or the account is suspended for failure to pay the bill. 
Collections call– A Technical Support Center Representative is responsible for calling 
Collections tickets. This involves contacting customers in which their account has been canceled for 30+ days, and the balance has not been paid. 
Check Processing– A Technical Support Center Representative is responsible for posting checks that customers send in for their accounts. The Technical Support Center Representative must ensure that the payment is posted to the right accounts, and then once all payments are posted, they must reconcile the payments posted with a report found in iTraxx. 
Invoicing– A Technical Support Center Representative is responsible for preparing customer invoices to be mailed out. This process involves inserting a return envelope inside of the main mailing envelope and then placing the customer’s invoice inside. Afterward, sealing and stamping the envelope to be mailed out. 
Assigned Tickets– Throughout the course of the day, a Technical Support Center Representative will be assigned tickets by Technical Support Center Representative Supervisors. The Technical Support Center Representative is responsible for taking care of the ticket(s) in a timely manner. 
Monitor NetPulse Alerts– The Technical Support Center Representative is responsible for monitoring any NetPulse alert that is received. If an alert is flagged as down or site not communicating, a notice of the device status must be called/emailed to the alert contact, unless otherwise noted in a special note on the customer’s account. 
Maintenance Notifications– The Technical Support Center Representative is responsible for reaching out to customers in order to advise them of upcoming maintenance's being performed by Citynet, and its Vendors. 
Network Monitoring– The Technical Support Center Representative is responsible for monitoring tickets, servers, routers, and circuits throughout the course of a shift. Occasionally calls will need to be made to assist customers who have concerns that need to be addressed. The representative is responsible for knowing who is on call and making sure all parties are aware of outages in a timely manner. 
Transport/Voice Ticketing– The Technical Support Center Representative is responsible for properly documenting trouble reports from customers in order to get a speedy resolution. Occasionally, the Technical Support Center Representative will be asked to contact a LEC to open a trouble ticket, obtain a status update or escalate a current issue. 
Digital Phone Shipping– The Technical Support Center Representative is responsible for completing tasks that pertain to the shipment of our Digital Phone Service equipment. This includes emailing return labels for customers needing to send back our equipment. Related tickets are created automatically by the system or are assigned by the Technical Support Center Supervisors, Management, or other Support Center staff. The Technical Support Center Representative will work closely with fellow employees to ensure devices are in stock, are in good working order, and are processed in a timely manner. 
Global Mailboxes– The Technical Support Center Representative is responsible for checking the Citynet Global Mailboxes. They will review the e-mails and act upon them accordingly to be worked on if needed. 
Midnight Shift Report– The Technical Support Center Representative is responsible for creating a 
Midnight Shift Report prior to the end of their Midnight Shift at 8:00 am. This report is to include any and all active transport tickets, circuits showing down in Solar Winds, critical services in Nagios and ColdFusion. The report will also include status updates on the Call Volume, Phone Status, Power Status, On-Call Engineer Contacts throughout the shift, and upcoming Scheduled Maintenance. 
Kitchen Duties– The Technical Support Center Representative is responsible for maintaining cleanliness in the Kitchen &amp; Call Center areas. This includes vacuuming the Call Center, wiping down the tables/countertop/appliances, cleaning the coffee pot area, and maintaining the dishwasher. 
Qualifications required for the position: 
A two-year degree in Technology, Business Management or a related field, or the equivalence experience is preferred. Word processing, computer skills, and excellent communication skills are essential, as well as knowledge of standard office equipment. A valid driver's license is preferred. 
Work Environment: 
This position resides primarily in a typical office environment where teamwork is a high priority. Some travel is necessary. 
Additional Responsibilities: 
This position involves rotating shift work and requires the employees to be flexible in their work schedule. Overtime is sometimes needed in the event of call-offs, or important tasks that need to be completed. 
Personal Characteristics: 
The TSC/CSR represents the company and therefore needs to be mindful of this, at all times, when communicating and conducting business. The representative should strive to be a "model employee" with regards to professionalism, dependability, and reflect a positive attitude and team spirit. Ideally, this representative would exhibit tactfulness, diplomacy, and discretion, good judgment, highly developed management and organization skills, initiative and the ability to work independently, are creative, versatile, pro-active and adaptive. Patience is essential in this position as well as the ability to prioritize duties, make quick and effective decisions and multitask. 
Benefits:  
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Disability insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Long term disability</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>

<h3>Job Description</h3>
Job Description
Join HomePro, a leading provider in home automation and security services with a strong presence in Texas. We are dedicated to delivering top-notch customer experience and innovative solutions in home entertainment and technology. As part of our expansion, we are looking for a passionate Technical Support Agent to join our dynamic team.
Key Responsibilities
<ul>
<li>Provide exceptional technical support by diagnosing and resolving customer issues related to home automation systems.</li>
<li>Respond to customer inquiries via phone, and email in a timely and courteous manner.</li>
<li>Maintain accurate records of customer interactions and technical issues in our database.</li>
<li>Collaborate with internal teams to identify solutions and escalate complex issues when necessary.</li>
<li>Stay current with new products and technologies to better assist customers.</li>
<li>Conduct remote troubleshooting and follow up to ensure resolution of issues.</li>
<li>Participate in training and development programs to enhance technical knowledge.</li>
</ul>
Skills and Qualifications
<ul>
<li>Strong problem-solving skills and technical acumen.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Previous experience in a technical support role is a plus.</li>
<li>Knowledge of home automation systems and technology preferred.</li>
<li>Ability to work effectively within a team as well as independently.</li>
<li>Customer-focused with a passion for delivering quality service.</li>
</ul>
Educational and Experience Requirements
<ul>
<li>High school diploma or GED required; additional technical certifications are advantageous.</li>
<li>Minimum of 1-year experience in a similar support role is preferred.</li>
<li>Familiarity with CRM software and ticketing systems is beneficial.</li>
</ul>
Benefits and Compensation
<ul>
<li>Competitive salary with opportunities for advancement.</li>
<li>Comprehensive benefits package including medical, dental, and vision coverage.</li>
<li>401(k) plan with company match.</li>
<li>Generous paid time off and company-recognized holidays.</li>
<li>Access to on-site gym facilities and other employee wellness programs.</li>
<li>Discounts on company products and services.</li>
</ul>
Why HomePro?
At HomePro, we strive to create an inclusive environment where employees feel valued and heard. As part of our team, you’ll have the opportunity to work with industry leaders and grow your career in a supportive atmosphere. We are committed to diversity and believe it enriches our company culture and drives innovation.
If you're ready to embark on an exciting career with HomePro, apply today and become part of a company that values expertise, growth, and customer satisfaction.
Company Website: <a href="http://www.HomeProTech.com" target="_blank">www.HomeProTech.com</a>
*HomePro is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law.*

<h3>Job Description</h3>
Overview:
We are seeking an entry-level&nbsp;Customer Support Technical Representative&nbsp;to deliver exceptional service and technical support to both internal and external B2B customers. This role involves high-volume interactions with professionals at all levels, including executives, and requires strong communication skills, professionalism, and a customer-first mindset.
Key Responsibilities:
<ul>
<li>Deliver courteous and professional customer service via phone, email, and ticketing systems.</li>
<li>Resolve technical issues such as login problems, password resets, and access requests.</li>
<li>Utilize knowledge base articles and SOPs to troubleshoot or escalate issues.</li>
<li>Document all actions and resolutions in the ITSM ticketing system.</li>
<li>Guide users through equipment requests, relocations, software installations, and programming changes.</li>
<li>Collaborate with team members on support projects and departmental operations.</li>
<li>Escalate complex issues to support tiers or team leads.</li>
<li>Maintain punctuality and professionalism in both remote and in-office settings.</li>
<li>Complete administrative tasks such as timesheets and compliance training.</li>
<li>Participate in weekend shifts every 3–4 weeks and be available for holiday coverage as scheduled.</li>
</ul>
Work Environment:
<ul>
<li>Hybrid schedule (2 days in office weekly).</li>
<li>Shifts vary: 9am–6pm ET, 7am–4pm ET, or 11am–8pm ET, based on call center needs.</li>
<li>Call center operates 24/7, including holidays.</li>
</ul>
Required Skills:
<ul>
<li>Minimum 1 year of customer service experience (call center preferred).</li>
<li>Strong verbal and written communication skills in English.</li>
<li>Comfortable handling 20–30 calls per day.</li>
<li>Ability to multitask across calls, tickets, and chat platforms.</li>
<li>Basic computer navigation skills.</li>
<li>Entry-level candidates and recent graduates encouraged to apply.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Bachelor’s degree in Computer Science, IT, or related field.</li>
<li>Experience with Salesforce or ServiceNow.</li>
<li>Experience in financial services, credit, or banking.</li>
</ul>
Example Customer Requests:
<ul>
<li>Password resets</li>
<li>Login issues</li>
<li>File expectations</li>
<li>Escalation handling</li>
<li>Transactional downtime</li>
</ul>
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in San Luis Obispo,CA.
Application Deadline
This position is anticipated to close on Sep 24, 2025.
h4&gt;About TEKsystems:\n\n
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
\n\n
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\n\nAbout TEKsystems and TEKsystems Global Services \n\n
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
\n\n
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be the first line of support for our customers, helping them resolve technical issues and ensuring a seamless experience with our products and services.
What You’ll Do
<ul>
<li>Diagnose and resolve technical issues across a range of products and software platforms</li>
<li>Maintain deep expertise in all company products and solutions</li>
<li>Provide exceptional support through multiple channels (phone, email, chat)</li>
<li>Identify and report bugs, trends, and customer feedback to improve processes</li>
<li>Deliver first-class customer service and technical assistance</li>
</ul>
What You Bring
Required Skills:
<ul>
<li>Proven experience in technical support and troubleshooting</li>
<li>Strong customer service and communication skills</li>
<li>Ability to work in a fast-paced call center or support environment</li>
<li>Familiarity with support tools and ticketing systems</li>
</ul>
Preferred Qualifications:
<ul>
<li>Familar with law enforcement or public safety</li>
<li>Knowledge of networking fundamentals</li>
<li>Tech-savvy with a passion for helping others</li>
<li>Bilingual or multilingual communication skills (a plus)</li>
</ul>
Why Join Us?
<ul>
<li>Be part of a team that values innovation, collaboration, and customer success</li>
<li>Work with cutting-edge technology and impactful solutions</li>
<li>Opportunities for growth and professional development</li>
</ul>
Pay and Benefits
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Scottsdale,AZ.
Application Deadline
This position is anticipated to close on Sep 12, 2025.
h4&gt;About TEKsystems:\n\n
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
\n\n
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\n\nAbout TEKsystems and TEKsystems Global Services \n\n
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
\n\n
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job DescriptionDescription:
The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in the world. This representative will take incoming calls or emails from customers and offer resolutions by analyzing, troubleshooting and resolving technical issues. We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our growing company. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment. 
Requirements:
Responsibilities and Essential Job Functions:
<ol>
<li>Provide daily support to Conexon clients via phone, email, or chat.</li>
<li>Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.</li>
<li>Interact and coordinate with other departments to resolve customer issues with the ability to determine further action or final completion on customer cases received.</li>
<li>Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.</li>
<li>Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.</li>
<li>Perform other duties as assigned to fulfill the objectives of this position.</li>
</ol>
Job Skills and Qualifications:
Required
<ul>
<li>High school diploma or equivalent required</li>
<li>Excellent customer service and problem-solving skills</li>
<li>Detail oriented individual</li>
<li>Strong communication skills and ability to remain calm and professional in all circumstances</li>
<li>Ability to multitask between systems and adapt to change</li>
<li>Must be able to work independently and with a team</li>
<li>Analytical thinker with technical aptitude </li>
</ul>
Preferred
<ul>
<li>Associate Degree or higher</li>
<li>Telecom industry experience a plus</li>
<li>Previous customer service/or technical support experience</li>
</ul>
Physical Requirements:
Normal office conditions, some irregular hours may be required. Majority of time spent on the computer and phone.
 
We are currently hiring for the following shifts: 
 
Sunday- Thursday: 7:00 am - 4:00 pm
Sunday - Wednesday: 10:00 am - 9:00pm (4 -10s)
Tuesday - Saturday: 2:00 pm - 11:00 pm 
Wednesday - Saturday: 8:00 am - 7:00 pm (4 -10s) 
Thursday - Monday: 2:00 pm - 11:00pm

<h3>Job Description</h3>
Job Description
Position Title: Technical Support Representative - Call Center
Reports To: Director of Technical Support
 

Summary: The Technical Support Representative works in a call center environment as part of the customer support team is knowledgeable of all technical aspects of equipment to assist customers and outside technicians by phone and email. The Technical Support Representative works directly with customers and other technicians over the phone to resolve issues on field equipment and provide parts. While most of the calls are inbound, this position will also be responsible for proactively assisting customers by making outbound calls to address technical needs. Equipment and phone training are offered. Travel to customer locations to assist with repairs or installations may be required. 
Essential Functions:
<ul>
<li>Maintain current knowledge of company’s equipment, primarily spray booths and extraction units (full training is provided).</li>
<li>Answer customer calls and emails to determine possible issues and hardships that they are experiencing with equipment.</li>
<li>Diagnose errors or technical problems and determine proper solutions</li>
<li>Utilize CRM and parts order entry systems (full training is provided).</li>
<li>Assist customers with parts ordering, process refunds and credits.</li>
<li>Assist with packing and shipment of spare parts as needed.</li>
<li>Assist sales team with technical information.</li>
<li>Assist with parts assembly and quality testing as needed.</li>
<li>When required, travel to provide repair services at customer accounts or install new equipment in accordance with established procedures, using proper tools and spare parts</li>
<li>Other job responsibilities as assigned.</li>
</ul>
Skills/Characteristics Needed for Success:
<ul>
<li>High School diploma or GED required. </li>
<li>Technical or mechanical background preferred</li>
<li>Competency in problem solving.</li>
<li>Confidence and professionalism to interact with customers and technicians over the phone.</li>
<li>Good working knowledge of Microsoft Office Applications (Word, Excel, etc.) and Windows environment. Ability to type minimum of 25 words per minute is important to create logs into CRM. </li>
<li>Strong communication skills.</li>
<li>Ability to work independently and within a team.</li>
</ul>
Physical Requirements:
<ul>
<li>Must have the ability to move 40 to 60 pounds continuously.</li>
<li>Must have the ability to position self to bend, twist, and remain stationary for the duration of the shift depending on assigned task. </li>
</ul>

<h3>Job Description</h3>
Job Description
Technical Support Representative Job Description
The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific training will be provided.
The employee must coordinate with end users, onsite technicians, and Xante Authorized Dealers to effectively resolve customer issues and complaints. Provide an excellent service experience by promptly and actively communicating with all customers. The technician must diagnose and resolve technical hardware and software issues. They must follow up with customer to make sure all customer expectations are exceeded. All information about customer inquiry must be documented in our CRM. Technician also conducts comprehensive training for the customers to properly and effectively operate our equipment during in-house classes and at customer's site during installations.
Requirements
<ul>
<li>High School Diploma</li>
<li>Exemplary Attendance and Punctuality</li>
<li>Excellent written and oral communication</li>
<li>Strong work ethic</li>
<li>Ability to multi-task and reprioritize throughout the day</li>
<li>Must be able to lift up to 75 pounds repetitively</li>
<li>Travel is required. (averages 35%)</li>
<li>Valid Driver's License</li>
<li>2+ years experience in the help desk environment is required</li>
</ul>
Company DescriptionPlease send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to Xante Corporation Attention HR P.O. Box16526 Mobile, AL 36616 
<h3>Company Description</h3>
Please send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to \r\nXante Corporation\r\nAttention HR \r\nP.O. Box16526\r\nMobile, AL 36616

<h3>Job Description</h3>
Job Description
Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.
Headquartered in Carlsbad, CA, with several R&amp;D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.
Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.
Summary: 
Reporting to the technical support manager/supervisor, the Technical Support Representative 1 will provide post-sales support to the customers via phone or email interactions. This is a customer facing position and requires excellent verbal communication skills. A positive and optimistic approach to helping our customers solve problems is essential to providing a good customer experience. Working closely with the rest of the Technical Support team, the Engineering and Quality groups. This position provides valuable information on customer product usage to the organization for continuous improvement activities. This opening is in support of our new and existing products and their capability to network with our customers’ systems. Specifically, the Linear Branded commercial gate, Garage Door and wireless Radio product lines. 
MUST HAVE EXPERIENCE OR FAMILIARALITY WITH GATE INSTALLATION, GATE ARMS, AND RELATED COMPONENTS.
Location: Fully onsite in Carlsbad, CA
Schedule: Monday-Friday, 7:00 AM to 3:30 PM PST
Hourly range: $22.00 to $27.00 USD, depending on experience
Primary Responsibilities: 
<ul>
<li>Provides advanced technical support and assistance to customers via email, phone, and/or other remote methods.</li>
<li>Addresses and respond to customer inquiries on organization products and services, including installation, operations functions, troubleshooting and maintenance.</li>
<li>Provides customers with preventive maintenance and configuration recommendations to improve product usability and performance.</li>
<li>Documents customer interactions, including details of inquiries, complaints, comments and actions taken in CRM.</li>
<li>Review and provide feedback to the technical writing staff for new product documentation.</li>
<li>Note customer issues with the potential for product improvements and providing that information to the Engineering team.</li>
<li>Provide input to the RMA team on returns when special testing is required.</li>
<li>Perform any other related duties as required or assigned.</li>
</ul>
Qualifications: 
<ul>
<li>Minimum 2-year degree preferred.</li>
<li>1 or more years technical support experience preferred.</li>
<li>Experience with support of networked equipment and commercial gate operators</li>
<li>Spanish language capability desired.</li>
</ul>
Knowledge, Skills, and Abilities: 
<ul>
<li>Knowledge of and ability to troubleshoot networked devices and Gate Operators</li>
<li>Experience with Commercial gate operators and/or hydraulics a Plus</li>
<li>High customer service orientation.</li>
<li>Self-directed with the ability to prioritize workload.</li>
<li>Ability to quickly learn the various products, their faults and corrections.</li>
<li>Demonstrate effective telephone communication skills.</li>
<li>Well-developed communication and analytical skills.</li>
<li>Possess the ability to read and interpret blueprints and technical specifications.</li>
<li>Electrical circuit (Low and High voltage) understanding.</li>
<li>Ability to use and instruct on the use of electrical diagnostic tools. (I.E. Voltmeter/Ohm meter)</li>
<li>Possess an aptitude for mathematical concepts and the ability to read and interpret specification sheets.</li>
<li>Demonstrate attention to detail.</li>
<li>Proficiency with Microsoft Office tools.</li>
<li>Excellent organizational skills.</li>
<li>Positive attitude, self-motivated and eager to succeed.</li>
</ul>
Physical Requirements:
Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions. 
<ul>
<li>Required to sit, talk, or hear; frequently required to use hands to grip or feel; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. </li>
<li>Vision and depth perception suitable for use of utilizing a computer, printer, phone, and keyboard. </li>
<li>Manual dexterity suitable for use of utilizing a computer. </li>
<li>Sufficient personal mobility and physical reflexes which permits the employee to work in an office setting. </li>
<li>Ability to walk and/or climb 5% of the time comfortably, with or without reasonable accommodation. </li>
<li>Ability to sit at a computer for 90% of the time comfortably, with or without reasonable accommodation. </li>
<li>Light to moderate lifting. </li>
</ul>
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
<ul>
<li>Must be comfortable working in an office environment to include moderate noise levels. </li>
<li> The working area is primarily in an open office setting with reasonable lighting and controlled temperatures.</li>
</ul>
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As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way.
Disclaimer: 
The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.

Technical Support Representative 1

<h3>Job Description</h3>
Job Description
REMOTE In DFW
Why Sonic?
 Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone. Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another. Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.
About the job:
Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer. 
Your Impact/Duties:
<ul>
<li>Provide customer support and technical issue resolution via phone, email or SMS</li>
<li>Configuration of customer equipment and/or software to connect to the internet</li>
<li>Troubleshoot and resolve customers' Sonic connectivity, email and/or webhosting related issues</li>
<li>Collaborates with other employees to research and resolve issues</li>
<li>Resolves tickets generated by staff with technical requests/problems to maintain productivity</li>
<li>Provide industry leading customer care to all!</li>
</ul>
Must Haves:
<ul>
<li>Ability to think logically and problem solve</li>
<li>Friendly, can do attitude</li>
<li>Eagerness to learn</li>
<li>Strong sense of urgency, self-motivated, and able to handle a fast-paced environment</li>
<li>Effective verbal and written communication skills</li>
<li>An interest in computers and the Internet</li>
<li>Personal integrity and strong work ethic</li>
<li>Ability to manage competing priorities and keep accurate notes/data entry </li>
<li>Excellent customer service skills, desire to help and make a positive experience for customers</li>
<li>Bilingual in Spanish is highly preferred </li>
</ul>
Pay Scale:
Starting Rate: $20/hr
Benefits and Perks:
<ul>
<li>Medical + Dental + Vision benefits</li>
<li>401k and Profit Sharing</li>
<li>Remote opportunity</li>
<li>Paid Time Off</li>
<li>Education opportunities</li>
<li>Stipend for high-speed internet access</li>
<li>Paid Comprehensive Training</li>
<li>Growth Opportunities </li>
<li>Company Paid Pregnancy/Bonding Leave</li>
</ul>
Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

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