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<h3>Job Description</h3>
Job Description
The Opportunity:
 
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
 
We are looking for courteous, professional Technical Support Representatives to represent our clients by providing first-rate phone service to their customers. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should strive to provide each caller with a positive experience. Customer Service Call Center Agents will listen to customers to understand why they are calling, address all inquiries, and provide an accurate and efficient response.
Job Summary:
We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound or calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities:
<ul>
<li>Answer inbound calls and greet customers with energy and enthusiasm.</li>
<li>Assist callers with mobile devices. Troubleshooting devices.</li>
<li>Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.</li>
<li>Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.</li>
<li>Meet department productivity and quality standards.</li>
<li>Strive for first call resolution and take true ownership of customer needs and issues.</li>
<li>Communicate and follow instructions for one call customer resolution.</li>
<li>Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.</li>
<li>Take an active role in educating customers about our clients products and services.</li>
</ul>
Requirements:
<ul>
<li>Work from Home position</li>
<li>Equipment Provided</li>
<li>1+ years of customer service experience required.</li>
<li>Must have at least 1 year of technical support experience with mobile phones.</li>
<li>HS Diploma or GED/equivalent.</li>
<li>Computer literacy and typing skills of 25 words per minute.</li>
<li>Self-motivated and able to adapt and comprehend changes in business processes or procedures.</li>
</ul>
 
About Lehman Consulting and Recruiting
 
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive todays job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today!
 
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Technical Support Representative

<h3>Job Description</h3>
Job DescriptionTECHNICAL SUPPORT REPRESENTATIVE 
Renogy aims to become a global leader of independent clean energy solution. We are seeking and empowering talents to build a team of world-class product innovation and development by fully leveraging clean energy ecosystem to better engage with customers to drive clean energy love and product innovation. From small power banks to complete solar kits, we pride ourselves on supplying top-of-the-line off-grid solar equipment.
 Position Overview:
Renogy is seeking to hire Technical Support Representative to assist and improve our customer experience. The Ideal candidate will have a passion for D/C electronics and will be able to excel in a high paced environment.
 
Under general supervision, in an in-bound call center/office environment, a technical support representative will provide technical support to our Renogy Vendors and End-users by performing a question-based diagnosis while guiding users through step-by-step solutions. Solutions include but are not limited to Installing and powering down solar systems, verifying proper installation of solar components such as solar panels, charge controller and battery systems. Representative will also assist with troubleshooting using traditional testing methods such as continuity and polarity tests. Support must always be provided by clearly communicating technical solutions in a user-friendly and extremely professional manner. Technical Support Representative will assist with solar system design, placing orders on our Renogy portal and assist with any installation questions.
 Duties and Responsibilities:
<ul>
<li>Deliver service and support to end-users and Renogy Dealers via phone, email, or internal case management system.</li>
<li>Interact with customers to provide and process information in response to queries, concerns and requests about products and services.</li>
<li>Diagnose and resolve technical hardware and software issues involving connectivity, performance and educating end-users on functionality and capabilities of respective components.</li>
<li>Post-sales support including installation and wiring of components. Software training, first time set up, installation walk-through, troubleshooting and execution of warranties.</li>
<li>Accurately provide technical solutions and record all customer interactions and call transactions on computer and designated tracking software (Salesforce)</li>
<li>Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business</li>
<li>Organize ideas and communicate oral messages appropriate to listeners and situations</li>
<li>Follow-up and make scheduled call backs to customers where and when necessary.</li>
<li>Process part order and assist RMA department.</li>
</ul>
 Qualifications:
<ul>
<li>Minimum AA degree</li>
<li>2+ years of equivalent professional</li>
<li>Knowledgeable of solar components and basic troubleshooting procedures</li>
<li>Good organizational, follow-up and time management skills</li>
<li>Able to communicate pleasantly and effectively both written and verbal</li>
<li>Team player with positive and proactive attitude</li>
<li>Handy and quick in responding and resolving issues</li>
<li>Job Type: Full Time</li>
</ul>
 Physical Requirements:
<ul>
<li>Will sit, stand, or walk short distances for up to the entire duration of a shift</li>
<li>Will climb stairs on an occasional basis</li>
<li>Will lift, push, or pull up to 40 pounds on an occasional basis</li>
<li>Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis</li>
<li>Must be able to comply with all safety standards and procedures</li>
<li>May reach above shoulder heights and below the waist on a frequent basis</li>
<li>May stoop, kneel, or bend, on an occasional basis</li>
<li>Ability to wear personal protective equipment is required (including but not limited to, steel toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards)</li>
</ul>
 Other:
<ul>
<li>Other duties as assigned</li>
</ul>
 
The equal employment opportunity policy of the Renogy provides for a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. Renogy hires and promotes individuals solely based on their qualifications for the job to be filled.
 
Renogy reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and employees.
 
Renogy also provides a work environment in which each employee can be productive and work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation, bullying, discrimination, or harassment. We expect and require the cooperation of all employees in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all employees and applicants.

<h3>Job Description</h3>
Job Description
Position Title: Technical Support Representative - Call Center
Reports To: Director of Technical Support
 

Summary: The Technical Support Representative works in a call center environment as part of the customer support team is knowledgeable of all technical aspects of equipment to assist customers and outside technicians by phone and email. The Technical Support Representative works directly with customers and other technicians over the phone to resolve issues on field equipment and provide parts. While most of the calls are inbound, this position will also be responsible for proactively assisting customers by making outbound calls to address technical needs. Equipment and phone training are offered. Travel to customer locations to assist with repairs or installations may be required. 
Essential Functions:
<ul>
<li>Maintain current knowledge of company’s equipment, primarily spray booths and extraction units (full training is provided).</li>
<li>Answer customer calls and emails to determine possible issues and hardships that they are experiencing with equipment.</li>
<li>Diagnose errors or technical problems and determine proper solutions</li>
<li>Utilize CRM and parts order entry systems (full training is provided).</li>
<li>Assist customers with parts ordering, process refunds and credits.</li>
<li>Assist with packing and shipment of spare parts as needed.</li>
<li>Assist sales team with technical information.</li>
<li>Assist with parts assembly and quality testing as needed.</li>
<li>When required, travel to provide repair services at customer accounts or install new equipment in accordance with established procedures, using proper tools and spare parts</li>
<li>Other job responsibilities as assigned.</li>
</ul>
Skills/Characteristics Needed for Success:
<ul>
<li>High School diploma or GED required. </li>
<li>Technical or mechanical background preferred</li>
<li>Competency in problem solving.</li>
<li>Confidence and professionalism to interact with customers and technicians over the phone.</li>
<li>Good working knowledge of Microsoft Office Applications (Word, Excel, etc.) and Windows environment. Ability to type minimum of 25 words per minute is important to create logs into CRM. </li>
<li>Strong communication skills.</li>
<li>Ability to work independently and within a team.</li>
</ul>
Physical Requirements:
<ul>
<li>Must have the ability to move 40 to 60 pounds continuously.</li>
<li>Must have the ability to position self to bend, twist, and remain stationary for the duration of the shift depending on assigned task. </li>
</ul>

<h3>Job Description</h3>
Job Description
Aeromotive - Technical Support Representative 
Do you have a passion for the automotive industry? 
Aeromotive's heritage is a product of generations of hard work and commitment to excellence, shaping our industry leading knowledge and experience in the field of fuel delivery. Our commitment to develop the pinnacle of performance products comes from our history, our real-world experience and our passion. We look for that passion in all our employee's.
The leading manufacturer of fuel systems is seeking a Technical Representative, an automotive enthusiast who is passionate about the industry and willing to learn and grow. Our call center is located within our manufacturing facility in Lenexa, KS and the candidate will be supporting our customers and channel partners with exceptional support and technical advice.
 
Title: Technical Support Representative
Location: Lenexa, KS
Compensation: $20 - $25 per hour
Responsibilities:
<ul>
<li>Technical service and sales to our consumers and channel partners.</li>
<li>Ability to navigate through multiple computer applications with speed and accuracy.</li>
<li>Provide technical support to customers on the phone and through email. 120-160 calls per week.</li>
<li>Work collaboratively with the Tech team to provide a best-in-class experience for the customer.</li>
<li>Develop and nurture customer relationships with all customers.</li>
<li>Learn the technical ins and outs of our product lines through hands on experience and studying frequently asked questions and technical bulletins. </li>
<li>Inspect, diagnose, and repair products that are returned by customers.</li>
</ul>
Qualifications and Requirements:
<ul>
<li>Ability to communicate and troubleshoot with customers in a positive manner.</li>
<li>Strong mechanical aptitude, hands on mechanical experience.</li>
<li>Experience in sales or a willingness to learn professional sales skills.</li>
<li>Automotive Performance enthusiast - you must have a passion for the industry.</li>
<li>Experience with multiline phone system in a call center environment.</li>
<li>Full time Monday through Friday 8:00-5:00, in office.</li>
</ul>
Benefits:
<ul>
<li>Market competitive medical insurance</li>
<li>Dental, Vision, and Life </li>
<li>Short term disability</li>
<li>Employer paid long term disability</li>
<li>401K Safe Harbor with a guaranteed 3%</li>
</ul>
Aeromotive Inc. is proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status.

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