field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionDescription:
Fjords' philosophy is to find the combination between tradition and innovation, the point where yesterday’s knowledge meets modern technology, where people believe in what they are doing and the products are created with as much commitment and pride as in 1941; when Fjords first began its modest cellar premises in Norway. Today we are a company with market shares in five continents and have been a leading Norwegian furniture manufacturer for over 80 years. 
 
We're currently looking for a Client Service Manager. This is a full-time on-site position reporting to the President. Responsibilities include: 
<ul>
<li>Assigns, directs, and monitors the work of the Customer Service staff so that work is completed within company procedures and guidelines</li>
<li>Demonstrated ability to effectively plan, organize and delegate work assignments within area(s) of responsibility. Answers questions and recommends corrective services to address customer problems/issues</li>
<li>Keep records of customer service requests and problems/issues, recording details of inquiries, complaints, or comments, as well as actions taken.</li>
<li>Files customer claims generating relevant documentation in a timely manner</li>
<li>Process orders and credit notes for dealer accounts</li>
<li>Maintaining system and process accuracy through an extensive multi-system checks-and-balance research process</li>
<li>Review and resolve discrepancies within complex customer accounts and ensure associated inventory movements are performed with accuracy</li>
<li>Sustain working knowledge of all procedures and policies for system interface and customer account management in Zoho and Microsoft Dynamics AX</li>
<li>Audits processes for providing customer and personal services. This includes assessment of customer needs, meeting quality standards for services, and evaluation of customer satisfaction procedures.</li>
<li>Contact customers to ensure that appropriate changes are made to resolve problems or to notify them of claim investigation results or adjustments.</li>
<li>Obtain and examine all relevant information to assess validity of complaints and to determine possible causes Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. email resume:<a href="mailto:gina@fjords.no" target="_blank">gina@fjords.no</a></li>
</ul>
Requirements:
5 years of experience in a customer service-related environment with at least 3 years in a Supervisor role. 
Demonstrated ability to effectively interact with individuals and groups 
Excellent verbal and written communication skills. 
Excellent presentation skills. 
Experience with Zoho and MS Dynamics AX a plus 
Manufacturing or Warehouse background is also plus 
 
 This is a full-time exempt position reporting to the President.

Customer Service Manager

<h3>Job Description</h3>
Job Description
Adecco Search is actively recruiting for a Customer Service Manager in Rochester, NY. Our cient is one of the largest independent manufacturers of corrugated products and packaging supplies in the Northeast. THe Customer Service Manager will be on the Regional Leadership team and report directly to the VP of Sales &amp; Marketing.
This role is key to helping the company meet performance and growth goals by leading a high-performing customer service team. The ideal candidate will bring strong leadership, communication, and problem-solving skills, along with experience managing customer service operations in a manufacturing or distribution environment. Key responsibilities for the Customer Service Manager in Rochester, NY: 
<ul>
<li>
Managing the overall performance of the regional Customer Service department
</li>
<li>
Leading, training, and developing the team, while holding members accountable for performance
</li>
<li>
Collaborating cross-functionally with Sales, Design, Production, and Logistics to improve processes and service delivery
</li>
<li>
Responding promptly to pricing, delivery, and service inquiries, while resolving issues professionally
</li>
<li>
Ensuring departmental compliance with ISO 9001 procedures and standards
</li>
</ul>
Benefits for the Customer Service Manager in Rochester, NY:
<ul>
<li>
Health
</li>
<li>
Dental
</li>
<li>
Vision
</li>
<li>
401K
</li>
<li>
Life Insurance
</li>
<li>
PTO
</li>
</ul>
 If you're passionate about driving results and enhancing the customer experience in a dynamic manufacturing environment, this could be a great fit. If you are interested in learning more about this opportunity, please apply NOW to our Executive Search Consultant, Lisa Capizzi at <a href="mailto:Lisa.Capizzi@Adeccona.com" target="_blank">Lisa.Capizzi@Adeccona.com</a> or call Lisa at 585-953-1649.
 Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit <a href="http://www.adeccousa.com/candidate-privacy/" target="_blank">http://www.adeccousa.com/candidate-privacy/</a>.
Candidate Privacy Information Statement | Adecco USA
Welcome to Adecco USA, Inc. If you have received this Candidate Privacy Information Statement (‘Privacy Statement’) from us, you are currently listed as or may be about to become listed as a candid...
 Pay Details: $80,000.00 to $100,000.00 per year Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.adecco.com/en-us/candidate-privacy" target="_blank">https://www.adecco.com/en-us/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
 
Essential Duties and Responsibilities:
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs. </li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Maintains regular and consistent in-person attendance.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. </li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 
Key Competencies/Enabling Attributes:
<ol>
<li>Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.</li>
</ol>
<ul>
<li>Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.</li>
<li>Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.</li>
<li>Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.</li>
</ul>
2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
<ul>
<li>Manages Performance and Results – Develops and executes plans that drive accountability for operational success.</li>
<li>Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.</li>
<li>Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.</li>
</ul>
3. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, &amp; drive business growth.
<ul>
<li>Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.</li>
<li>Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.</li>
<li>Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.</li>
</ul>
 
Requirements:
Minimum Qualifications (Education, Experience, Skills):
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 
Physical Requirements:
<ul>
<li>Must be able to frequently lift/carry/push/pull at minimum 20 lbs.</li>
<li>Must be able to occasionally lift/carry/push/pull up to 50 lbs.</li>
<li>Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. </li>
</ul>
 
Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
 
 
 
What We Offer:
<ul>
<li>$20.18 hourly</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Retirement Fund</li>
<li>Professional Development Training</li>
<li>Commuter Benefits</li>
<li>Flexible Healthcare Spending Account</li>
<li>Mental Health + Wellbeing Employee Assistance Program</li>
</ul>
 
Job Details:
<ul>
<li>Exemption Status: Non-Exempt</li>
<li>Position Type: Full time</li>
<li>Travel Requirements: May travel to different sites as needed</li>
<li>Job Shift: Varies</li>
</ul>
 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

<h3>Job Description</h3>
Job DescriptionDescription:
At Sterling Federal Bank, we focus on exceptional customer service, and we are on a mission to serve our community.?
Are you seeking to work for an employer who gives back to the community? 
Come see why we are ranked as one of the best places to work in Illinois for the eighth year in a row!
 
Sterling Federal Bank is seeking a Customer Service Manager to join our team!
 
Here are some great reasons to work for Sterling Federal Bank:
Community involvement: Sterling Federal Bank gives back to our local communities by giving corporate and employee donations and by encouraging employees to be involved in our local communities.
Benefits: We offer an excellent benefit package including paid medical and dental insurance for the employee, 401(k) retirement plan with 3% employer match. Employer nonelective contribution, Life Insurance, AD&amp;D, long-term disability insurance, paid time off (vacation, personal and sick time) and 12 paid holidays
Fun! We have fun each quarter celebrating our employees' accomplishments.
 
Don't just work anywhere, work where you are appreciated and celebrated!
 
What you will be doing:
The Customer Service Manager oversees the efficient operation of the Customer Service Dept at Sterling main to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customer and staff. The position is responsible for overseeing the Universal Bankers and Contact Center at Sterling main. Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Customer Service Manager must be knowledgeable of all personal banking products and services.
 
Essential Functions:
<ul>
<li>Attend and participate in monthly manager and customer service meetings</li>
<li>Record and report department cross sales to Chief Retail Officer by 10:00 AM on Friday of each week</li>
<li>Record referrals to all areas of business </li>
<li>Complete ABA courses monthly as needed</li>
<li>Complete and pass TGIMU courses as assigned</li>
<li>Actively participate in and take turns leading huddles</li>
<li>Answer phones following MOT standards</li>
<li>Perform the 7-step sales process with customers to make recommendations and cross sales</li>
<li>Be knowledgeable of bank products and services in order to make excellent recommendations</li>
<li>Provide timely resolution to any issues that arise exceeding the customer’s needs</li>
<li>Coach and train department employees to excellence in position</li>
<li>Hire, train, supervise and evaluate retail Customer Service positions</li>
<li>Create employee schedule and approve timecards on a weekly basis</li>
<li>Participates in community events and organizations to support communities we serve</li>
<li>Supervise daily Customer Service administration, operations, and sales</li>
<li>Back up processing of weekly cash order for all branch locations</li>
<li>Create a “WOW” experience to make every customer say, “I love my bank!”</li>
<li>Reports facility/building concerns to maintenance.</li>
<li>Other duties as assigned.</li>
</ul>
Competencies:
<ul>
<li>Customer/Client Focus</li>
<li>Continuous learning and upskilling</li>
<li>Financial Management </li>
<li>Decision Making</li>
</ul>
Hours:
<ul>
<li>Available to work 7:45 - 5 Monday through Thursday</li>
<li>7:45- 5:30 Friday</li>
<li>7:45 – 12:30 Saturday, half day off the week that a Saturday is scheduled</li>
</ul>
Sterling Federal Bank is an Equal Opportunity/Affirmative Action Employer
Requirements:
Three to five years of banking experience preferred
2 years of supervisory experience preferred
Relevant Bachelor’s degree preferred
Or equivalent combination of education and experience

<h3>Job Description</h3>
Job DescriptionDescription:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
 
Essential Duties and Responsibilities:
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs. </li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Maintains regular and consistent in-person attendance.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. </li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 
Key Competencies/Enabling Attributes:
<ol>
<li>Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.</li>
</ol>
<ul>
<li>Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.</li>
<li>Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.</li>
<li>Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.</li>
</ul>
2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
<ul>
<li>Manages Performance and Results – Develops and executes plans that drive accountability for operational success.</li>
<li>Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.</li>
<li>Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.</li>
</ul>
3. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, &amp; drive business growth.
<ul>
<li>Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.</li>
<li>Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.</li>
<li>Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.</li>
</ul>
 
Requirements:
Minimum Qualifications (Education, Experience, Skills):
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 
Physical Requirements:
<ul>
<li>Must be able to frequently lift/carry/push/pull at minimum 20 lbs.</li>
<li>Must be able to occasionally lift/carry/push/pull up to 50 lbs.</li>
<li>Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. </li>
</ul>
 
Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
 
 
 
What We Offer:
<ul>
<li>$19.25 hourly</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Retirement Fund</li>
<li>Professional Development Training</li>
<li>Commuter Benefits</li>
<li>Flexible Healthcare Spending Account</li>
<li>Mental Health + Wellbeing Employee Assistance Program</li>
</ul>
 
Job Details:
<ul>
<li>Exemption Status: Non-Exempt</li>
<li>Position Type: Full time</li>
<li>Travel Requirements: May travel to different sites as needed</li>
<li>Job Shift: Varies</li>
</ul>
 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

<h3>Job Description</h3>
Job Description
Neu Tool &amp; Supply is focused on creating an unmatched buying experience for our customers internally and externally. We strive daily to provide outstanding customer service which sets Neu Tool apart when our customers are making their buying decisions.
The Customer Service Manager works with both Neu Tool &amp; Supply and ProTool (a division of Neu Tool). This provides an opportunity to gain exposure to business-to-business sales, e-commerce sales, and retail sales all in one role. It provides an opportunity to oversee the business and work strategically to grow the organization. 
Customer Service:
<ul>
<li>Work directly with customers, process orders, handle customer transactions, and resolve concerns.</li>
<li>Direct the initiatives of our retail customer experience center, selling products to the public and customers. </li>
<li>Oversee the customer service team to ensure high standards of service and support.</li>
</ul>
Resource Management:
<ul>
<li>Manage the allocation of resources to meet service demands.</li>
<li>Ensure adequate staffing levels and optimize workforce scheduling.</li>
<li>Manage budgets related to customer service operations.</li>
</ul>
Team Leadership:
<ul>
<li>Recruit, train, and mentor customer service representatives.</li>
<li>Set and achieve performance goals and conduct regular performance evaluations.</li>
</ul>
Strategy Development:
<ul>
<li>Create and execute a scalable growth plan for ProTool, a company focused on retail sales and tool repair.
<ol>
<li>Merchandising the showroom, e-commerce sales initiatives, and managing the repair capacity.</li>
</ol>
</li>
<li>Develop and implement customer service strategies to enhance customer satisfaction.</li>
<li>Create customer service feedback mechanisms to gauge where service standards are and identify areas of improvement.</li>
</ul>
Requirements:
<ul>
<li>Bachelor's degree in business administration, management, or a related field (preferred).</li>
<li>Experience working in a retail establishment with exposure to merchandising.</li>
<li>Proven experience in customer service or related roles.</li>
<li>Background working with automotive parts a plus.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Analytical thinking and problem-solving skills.</li>
<li>Ability to work in a fast-paced environment and handle pressure.</li>
<li>Dedication to customer satisfaction and service excellence.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Customer Service Manager to oversee and enhance customer account management and support operations. This long-term contract position is based in New York, New York, and offers an exciting opportunity to lead a team focused on delivering exceptional service. The ideal candidate will bring strong leadership skills and expertise in call center operations, scheduling, and customer satisfaction. Responsibilities: • Supervise and guide a team of customer service representatives to maintain high performance standards. • Manage customer accounts, ensuring timely resolution of inquiries and concerns. • Oversee call center operations, optimizing processes to improve efficiency and customer satisfaction. • Utilize computer-aided dispatch systems to coordinate and monitor service delivery. • Develop and maintain job schedules to ensure resources are effectively allocated. • Implement strategies to enhance the overall customer experience and service quality. • Monitor and analyze key performance indicators to identify areas for improvement. • Provide training and support to team members to foster skill development and growth. • Collaborate with other departments to address cross-functional service challenges. • Ensure compliance with company policies and industry standards.• Proven experience in customer service management, preferably in a call center environment. • Strong knowledge of customer account management and issue resolution. • Familiarity with computer-aided dispatch systems and scheduling tools. • Exceptional leadership and team management abilities. • Outstanding communication and interpersonal skills. • Ability to analyze performance metrics and implement data-driven improvements. • Capacity to handle multiple priorities in a fast-paced environment. • Commitment to providing superior customer service.

<h3>Job Description</h3>
Job Description
Machine Specialties, Inc. (MSI) has been manufacturing precision parts since 1969. We are a leading contract machining and metal finishing company that designs and manufactures sophisticated, cost-effective solutions to our customer's most demanding challenges. We are in Whitsett, NC, just outside of Greensboro.
The Customer Service Manager is responsible for managing key Customer Service Accounts while overseeing the daily operations of the Customer Service department to ensure that all customers are supported. Duties include establishing and communicating company objectives to the Customer Service team, developing effective procedures that monitor/improve customer satisfaction, training of team members, hosting status meetings and problem solving sessions with team members, working with other deparments to maintain shipment schedules, expediting key customer orders, creating and analyzing data to determine customer satisfaction and serving as a customer escalation point.
 
Position Expectations
<ul>
<li>Manages, trains, and coaches staff with a professional and positive attitude. </li>
<li>Supervises day-to-day operations in the department. Shares skills, knowledge, and experience in order to reach company goals.</li>
<li>Assists the staff in responding to customers in a timely manner.</li>
<li>Handles complex and escalated Customer Service issues.</li>
<li>Serves as a liason between Customer Service and Sales. Partners with Operations and Quality to ensure customer and company needs are met, relays order prioritization, and ensures timely transfer of information concerning potential quality defects. </li>
<li>Assists team with problem solving to resolve customer issues.</li>
<li>Provides and monitors role responsibilities and objectives to the staff.</li>
<li>Creates and monitors effective Customer Service procedures.</li>
<li>Develops customer satisfaction goals, tracks customer complaints, reviews and maintains the Open Order report, assists in problem resolution, and actively participates in meetings such as Scrap, Collaborative Review, and others. </li>
<li>Manages the Customer Scorecard to ensure that exceptional ratings are maintained.</li>
<li>Reviews Customer contractsand sales orders. Enters all sales orders into Epicor and manages the orders from entry to shipment.</li>
<li>Travels to customer locations on a limited, as needed basis.</li>
<li>Plans, prioritizes, and delegates work to the staff in order to ensure proper functioning of the department.</li>
<li>Analyzes Customer Service outputs and provides updates to upper management.</li>
<li>Identifies and implements strategies to improve quality of service, productivity, and profitability. </li>
<li>Serves as the Customer Service representative for key accounts. </li>
<li>When needed, fills in for staff during their absence.</li>
</ul>
Job Skills and Requirements
<ul>
<li>Strong communication skills</li>
<li>Supervisory/Leadership skills</li>
<li>Customer Service focus</li>
<li>Problem solving and analysis</li>
<li>Decision making</li>
<li>Planning and organization</li>
<li>Initiative and flexability</li>
<li>Process improvement</li>
<li>Negotiation skills</li>
<li>Able to work under tight deadlines</li>
</ul>
 
Education and Experience
<ul>
<li>Minimum of 4-5 years of experience in Customer Service and in a Leadership capacity </li>
<li>Bachelor's Degree (preferably in Business Administration, Marketing, or relevant field)</li>
<li>Knowledge in administration, management, and overall business practices</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
The Central Virginia Customer Service Manager will work independently, under the direction of the Regional Customer Service Manager for the Virginia East region, to ensure the local staff and processes are meeting and in alignment with our regional and corporate objectives. This position will assist in creating a culture centered around our beliefs, self-improvement (knowledge, skills and abilities), growing sales and increasing profitability. 
 
The Customer Service Manager (CSM) will have leadership responsibilities for those assigned to the Customer Service Team (KAS’s/ASRs). The CSM will assist in implementing and monitoring all processes related to our Standards of Care, emphasizing our service based, competitive advantage. The CSM will work to review the site’s bench mark analytics, assist the team with learning and development opportunities, and develop processes that will assist us in determining our goals, measuring our successes and communicating the results to the team. 
 
Position Responsibilities:
<ul>
<li>Training and development of the Customer Service staff to include business and vendor systems, product training, and soft customers services skills which include communication, conflict resolution, time management, and phone/email etiquette. </li>
<li>Develop and document standards for all inside sales and administrative processes and procedures.</li>
<li>Define measurable goals and build analytics that validate and communicate our ability to meet and exceed customer service expectations.</li>
<li>Consistent review of processes and bench mark analytics. Responsible for leading the team to continual growth in our overall ability to exceed customer expectations as measured by analytics.</li>
<li>Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.</li>
<li>Recruit, interview, and select employees.</li>
<li>Interpret and communicate work procedures and company policies to staff.</li>
<li>Regular user and trainer of the ERP system along with other systems the team uses regularly</li>
</ul>
Requirements:
<ul>
<li>A Bachelor Degree in industrial distribution or other business related degree is preferred. Equivalent related experience will be considered in lieu of a Bachelors Degree.</li>
<li>At least five plus years of demonstrated leadership and coaching skills in a customer service department.</li>
<li>Previous inside sales experience.</li>
<li>A working knowledge of wholesale distribution or manufacturing. </li>
<li>Experience with Microsoft office package with advanced skills in excel.</li>
<li>Previous experience with Epicor P21 (ERP) preferred.</li>
<li>Strong communication skills.</li>
<li>Strong understanding of general business practices. </li>
<li>Ability to multi-task and make daily operational decisions.</li>
<li>A management style that includes integrity, dependability, leadership, self-control and attention to detail.</li>
<li>Ability to work on site at Richmond facility Monday-Friday.</li>
</ul>
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