field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionDescription:
Primary Purpose:
 
As a Customer Service Manager, you'll act as an inspirational leader for our customer service representatives located in the following states: Northern CA, OR, WA, ID, &amp; HI. You'll assist in developing and maintaining performance standards, measurements, and corrective actions all geared towards accomplishing company goals and objectives. As a Customer Service Manager, you'll also conduct initial and ongoing training of your team while holding the group accountable to departmental KPIs. You'll frequently collaborate with leadership and implement ways to increase quality and overall compliance with company policies. This role reports directly to the Regional Director of the Pacific Region. The ideal location for this position would be the greater Sacramento area, but candidates located in Northern CA, Portland, OR, or Kent, WA will also be considered. 
 
Specific Duties and Responsibilities:
<ul>
<li>Lead, mentor, and manage a team of Customer Service Representatives (CSRs) to deliver exceptional front line sales support and customer care.</li>
<li>Oversee day to day order entry, issue resolution, and communication processes to ensure accuracy, efficiency, and high customer satisfaction</li>
<li>Act as the escalation point for complex customer issues, working cross functionally with sales, operations, &amp; procurement</li>
<li>Respond to customer service issues in a timely manner.</li>
<li>Drive continuous improvement in service quality by refining processes, enhancing D365 system use, and promoting a customer first culture. </li>
<li>Collaborate with Sales Management to align on customer needs, priorities, and service strategies.</li>
<li>Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.</li>
<li>Maintain accurate records and document all customer service activities and discussions.</li>
<li>Assess service statistics and prepare detailed reports on your findings.</li>
<li>Hire and train new customer service representatives.</li>
<li>Manage an approved budget. </li>
<li>Stay informed on the latest industry techniques and methods.</li>
<li>Champion a positive team environment that fosters accountability, ownership, and professional growth.</li>
</ul>
Requirements:
Requirements:
Education: 
<ul>
<li>Bachelors Degree in Business Administration, Communications, or a related field (or equivalent work experience)</li>
</ul>
Experience:
<ul>
<li>3-5+ years in customer service or sales support roles</li>
<li>2+ years experience in a supervisory or management capacity</li>
<li>Strong leadership and team management skills</li>
<li>High attention to detail with excellent organizational and time management skills</li>
<li>Strong problem solving and conflict resolution abilities</li>
<li>Excellent verbal and written communication skills</li>
<li>Experience working in B2B or Distribution a plus</li>
<li>Experience in pest control a plus</li>
<li>Familiarity with Microsoft D365 and Power BI a plus</li>
</ul>
Why Veseris
Veseris's mission is to deliver positive impact by connecting professionals to the products, expertise, and digital tools they need to grow their business and exceed their expectations. We aim to be "The Preferred Choice" by customers, suppliers, and employees by providing reliable distribution and services in pest control, turf, public health, and vegetation management. We strive to protect and enrich the environments where people live, work, and play. We put people first, guide customers forward, and empower mutual success. We offer competitive compensation + performance based bonuses. Full benefits package including health, dental, vision, and 401k with company match and more! 
 
Physical Demands/Environmental Conditions: Office Environment
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionGolds Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. Well challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Golds Gym employee: 
<ul>
<li>Work in a fun environment with great people</li>
<li>Great benefits package</li>
<li>John Hancock 401k,</li>
<li>Aflac supplemental insurance options</li>
<li>free gym memberships, and discounts</li>
<li>Opportunities to grow within the company</li>
</ul>
Management/Leadership Duties: 
<ul>
<li>Manage Operations team to ensure policies and procedures are followed at all times</li>
<li>Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates.</li>
<li>Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues</li>
<li>Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time</li>
<li>Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists</li>
<li>Works in cooperation with GM to manage/process cancellations following procedures in place to retain member</li>
<li>Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner</li>
<li>Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline</li>
<li>Ensure that project/department milestones/goals are met and adhere to approved budgets</li>
<li>Enforces all club rules, policies and promotes proper execution of all procedures.</li>
<li>Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.</li>
<li>Manage membership questions, concerns, and inquiries for their facility</li>
<li>Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction</li>
<li>Train staff to be the face of the club by providing hospitality to all members and guests</li>
<li>Lead by example to provide a clean, friendly, top of the line club for our members</li>
<li>Manage employee performance by coaching, and creating a healthy, positive working environment.</li>
<li>Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals</li>
</ul>
Operations Support: 
<ul>
<li>Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes</li>
<li>Directs and controls all gym walk-thru</li>
<li>Communicates with GM regarding ways to improve front desk operations</li>
<li>Responsible for communicating and following cash management procedures</li>
<li>Manages the retail sales procedures for the gym.</li>
</ul>
There are some MUST HAVES: 
<ul>
<li>Ability to use sound business judgment and have strong analytical skills</li>
<li>Ability to effectively communicate with constituents</li>
<li>Effective listening skills</li>
<li>Effective delegation and follow-up skills</li>
<li>Effective planning and organization skills</li>
<li>Demonstrates ability to create a positive environment</li>
<li>Demonstrates willingness and openness for self-development</li>
<li>Ability to identify and use resources to improve overall operations</li>
<li>Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position.</li>
<li>College degree preferred</li>
<li>Current CPR Certification is required.</li>
<li>Bilingual Preferred</li>
</ul>
This role requires the ability to move and lift up to 35 lbs. Standing, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required ASK YOURSELF IF YOU HAVE WHAT IT TAKES.. COME BE APART OF THE FAMILY LEGACY TODAY! We Celebrate Everyone!! Golds Gym SoCal and all its affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

<h3>Job Description</h3>
Job Description Customer Service Manager At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success.&nbsp; If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business. Location: 106 Vintage Park Blvd., Suite 100, Houston, TX 77070 Position Overview We are looking for an experienced and dynamic Customer Service Department Manager to lead our customer service team, serving the needs of our hundreds of thousands of members as well as single wash customers. This individual will be responsible for overseeing customer service daily operations, developing team members, optimizing workflows, and ensuring a high level of customer satisfaction across all WhiteWater Express Car Wash locations. The ideal candidate has a strong background in customer service for a multi-unit retailer or B2C environment using software and has a track record of managing a team. This role is based in our Houston, TX corporate office and will report to the Director of Branding. Key Responsibilities
<ul>
<li>Lead, mentor, and develop the customer service team to meet daily response expectations for customer and Unlimited Speed Club member inquiries via a ticketing system, phone, email and web. </li>
<li>Oversee the day-to-day operations of the customer service team, ensuring service level agreements and quality standards are met, attendance is consistent and team members are growing in their roles, providing direct customer support in coordination with the team.</li>
<li>Work with IT team to maintain our customer service software solution.</li>
<li>Conduct regular performance reviews, establish improvement plans, and monitor progress to achieve desired outcomes.</li>
<li>Implement and improve policies, procedures, and workflows to increase efficiency and consistency in customer support.</li>
<li>Collaborate within the marketing team &nbsp;and operations to address customer needs and feedback.</li>
<li>Manage customer escalations with professionalism and focus on resolution and retention.</li>
</ul>
Reporting &amp; Insights
<ul>
<li>Analyze all customer service data to identify trends, improve response times, and enhance customer satisfaction.</li>
<li>Monitor performance metrics (response time, resolution time, customer issues, etc.) and maintain regular reporting.</li>
<li>Stay current with industry best practices and emerging customer service technologies.</li>
</ul>
Qualifications
<ul>
<li>5+ years of customer service management experience, preferably in corporate retail service or B2C company.</li>
<li>Proven experience leading, coaching, and developing teams.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Strong problem-solving skills and the ability to remain calm under pressure.</li>
<li>Experience with automated/digital customer service platforms is required.</li>
<li>Passionate about delivering outstanding customer experiences and supporting a growing brand.</li>
</ul>
Benefits 
<ul>
<li>Competitive Compensation </li>
<li>Comprehensive Health Benefits (Medical, Dental &amp; Vision)</li>
<li>Pet Insurance available</li>
<li>Employees accrue Paid Time Off from their first day of employment. The company also observes paid holidays.</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Company-Paid Life Insurance</li>
<li>Pathways to Advancement</li>
<li>Free Weekly Car Washes</li>
</ul>
 Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team! &nbsp;
Powered by JazzHR
JS8AsSOiCi

<h3>Job Description</h3>
Job DescriptionSalary: $60,000 $85,000/year 
***To proceed with the application process, please upload your resume into this Google form: <a href="https://forms.gle/9XAHyrbeN2jDCQCTA" target="_blank">https://forms.gle/9XAHyrbeN2jDCQCTA</a>.***
 Why leave Orange County to build a tech company when you can do it right here in OC? ABOUT US 

Month2Month is a dynamic and innovative property management company specializing in high-quality single-family homes. We are reimagining the global midterm rental market with full-stack, AI-powered solutions. We are a rare tech startup based in central south Orange Countyan area more commonly known for its peaceful lifestyle than for startup activityfounded by leaders from top Silicon Valley companies like NVIDIA and Intel. Our mission is to bring the innovation-driven mindset of Silicon Valley to OC and create a home for professionals who want to stay local without compromising on growth, challenge, or impact. Our team structure is built for agility and innovation. We take bold ideas from 0 to 1, scale them from 1 to 10, and grow them from 10 to 100. If youre ready to shape the future of proptech and thrive in a team that values execution, creativity, and long-term visionjoin us, and help redefine whats possible in Orange County.
 What We Offer: Medical, Dental, Vision Insurance 401(k) Retirement Plan Unlimited Paid Time Off (PTO) Dynamic, Collaborative Work Environment 
 
Who You Are: Youre an enthusiastic leader who loves creating exceptional customer experiences and nurturing a dedicated team. You have a talent for problem-solving, excel in high-energy environments, and are driven to continually improve processes through proactive communication and thoughtful innovation. What Youll Do: Oversee and inspire the customer service team, fostering a culture aligned with Month2Months mission of flexible, high-quality living experiences. Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. Collaborate cross-departmentally, streamlining communication and operations for optimal client experiences. Develop and analyze metrics on customer satisfaction, using insights to drive continuous improvement. Handle escalated issues with creativity and professionalism, implementing strategic solutions swiftly. Ideal Experience (Helpful but not mandatory): Background in customer service or related managerial roles. Excellent interpersonal and team management abilities, paired with strategic thinking and adaptability. ***To proceed with the application process, please upload your resume into this Google form: <a href="https://forms.gle/9XAHyrbeN2jDCQCTA" target="_blank">https://forms.gle/9XAHyrbeN2jDCQCTA</a>.***

<h3>Job Description</h3>
Job Description
Neu Tool &amp; Supply is focused on creating an unmatched buying experience for our customers internally and externally. We strive daily to provide outstanding customer service which sets Neu Tool apart when our customers are making their buying decisions.
The Customer Service Manager works with both Neu Tool &amp; Supply and ProTool (a division of Neu Tool). This provides an opportunity to gain exposure to business-to-business sales, e-commerce sales, and retail sales all in one role. It provides an opportunity to oversee the business and work strategically to grow the organization. 
Customer Service:
<ul>
<li>Work directly with customers, process orders, handle customer transactions, and resolve concerns.</li>
<li>Direct the initiatives of our retail customer experience center, selling products to the public and customers. </li>
<li>Oversee the customer service team to ensure high standards of service and support.</li>
</ul>
Resource Management:
<ul>
<li>Manage the allocation of resources to meet service demands.</li>
<li>Ensure adequate staffing levels and optimize workforce scheduling.</li>
<li>Manage budgets related to customer service operations.</li>
</ul>
Team Leadership:
<ul>
<li>Recruit, train, and mentor customer service representatives.</li>
<li>Set and achieve performance goals and conduct regular performance evaluations.</li>
</ul>
Strategy Development:
<ul>
<li>Create and execute a scalable growth plan for ProTool, a company focused on retail sales and tool repair.
<ol>
<li>Merchandising the showroom, e-commerce sales initiatives, and managing the repair capacity.</li>
</ol>
</li>
<li>Develop and implement customer service strategies to enhance customer satisfaction.</li>
<li>Create customer service feedback mechanisms to gauge where service standards are and identify areas of improvement.</li>
</ul>
Requirements:
<ul>
<li>Bachelor's degree in business administration, management, or a related field (preferred).</li>
<li>Experience working in a retail establishment with exposure to merchandising.</li>
<li>Proven experience in customer service or related roles.</li>
<li>Background working with automotive parts a plus.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Analytical thinking and problem-solving skills.</li>
<li>Ability to work in a fast-paced environment and handle pressure.</li>
<li>Dedication to customer satisfaction and service excellence.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Bonus based on performance</li>
<li>Company car</li>
<li>Competitive salary</li>
<li>Free uniforms</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Vision insurance</li>
<li>401(k) matching</li>
<li>Company parties</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Training &amp; development</li>
</ul>
 Customer Service Manager Job Summary The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing excellent service to the customer. In this role, you will schedule Production Technicians, resolve emergency issues, provide training for new employees, and handle service issues beyond Production Technicians capability. You will also be required to meet all customer and company expectations. Customer Service Manager Duties and Responsibilities 
<ul>
<li>Recruit, hire and train new production technicians</li>
<li>Generate sales from production technicians to up-sell and cross-sell</li>
<li>Research strategies to further improve the customer experience</li>
<li>Schedule calendar for production technicians</li>
<li>Distribute work</li>
<li>Develop standards and procedures</li>
<li>Document customer service discussions and actions</li>
<li>Maintain accurate records and files of documentation</li>
<li>Provide sales goals and encouragement to achieve goals</li>
<li>Manage budget and expenses</li>
<li>Set and maintain all customer service procedures and policies</li>
<li>Record, organize, and file customer interactions and profile/account changes</li>
<li>Provide resources for quality customer service</li>
<li>Implement customer service strategies to improve quality of service</li>
<li>Address and resolve team and customer conflicts</li>
<li>Anticipate and resolve customer service issues</li>
<li>Maintain a professional workspace and workflow</li>
<li>Evaluate production technicians performance</li>
</ul>
Customer Service Manager Requirements and Qualifications 
<ul>
<li>Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience</li>
<li>Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner</li>
<li>Able to multitask, prioritize, and manage time efficiently</li>
<li>Encouraging to team and staff; able to mentor and lead</li>
<li>Excellent verbal and written communication skills</li>
<li>Self-motivated and self-directed</li>
<li>Comfortable in both a leadership and team-player role</li>
<li>Creative problem solver who thrives when presented with a challenge</li>
<li>Focused on customer service</li>
<li>High school degree or equivalent; Bachelor's degree in business administration, business, or related field preferred</li>
<li>Previous experience in customer support, client services, sales, or a related field</li>
<li>Excellent at communicating over the phone and handling phone systems</li>
<li>Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.</li>
<li>Able to concentrate on multiple problems at once</li>
<li>Excellent time management and prioritization skills</li>
<li>Ability to answer phone, listen actively, relay information, and type basic information simultaneously</li>
<li>Customer-focused for a positive customer experience and resolution</li>
</ul>

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 Nino Salvaggio is currently looking for a Customer Service Manager to work in our Livonia location projected to open Fall 2025. Training will be conducted in our other metro Detroit locations (Troy, Bloomfield Twp, Clinton Twp, St Clair Shores). RESPONSIBILITIES: 
<ul>
<li>Effectively direct and supervise all functions and activities of the front end department and personnel.</li>
<li>Develop and implement plans and department goals for maximizing sales, gross profits and overall results in the department.</li>
<li>Direct work flow in the department and coordinate activities to ensure excellent customer service and minimal wait times.</li>
<li>Adhere to all local, state and federal health and labor laws, OSHA regulations and EEOC requirements ensuring that the work environment is safe and free from discrimination and harassment.</li>
<li>Develop associates within Interview, hire, train and develop a productive team of associates department through training, supervision, delegation and appropriate rewards and discipline.</li>
<li>Balance cash receipts or trouble shoot errors or discrepancies in cash or column balances.</li>
<li>Ensure all associates adhere to proper procedure and customer service standards.</li>
<li>Maintain effective work schedules for front end personnel to meet business volume and traffic flow requirements including monitoring time and attendance.</li>
<li>Maintain good communications in the store and throughout the organization. </li>
<li>Address all customer and employee complaints promptly and efficiently.</li>
<li>Follow and ensure compliance of all established company Alcohol Sales guidelines, and all Federal, State, Local and County Alcohol Sales laws and ordinances.</li>
<li>Motivate associates to achieve company sales and customer service goals.</li>
<li>Assist cashiers and customers with refunds, over rings and other transactions requiring supervisory approvals or overrides.</li>
<li>Ensure favorable department image to customers by maintaining a clean, attractive and friendly department.</li>
<li>Approve customer checks and assist customers with courtesy check cashing application forms. </li>
<li>Ensure all funds, monies, media, active gift cards, change orders, deposits, etc. are properly secured at all times.</li>
<li>Ensure return to stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items.</li>
<li>Other duties as assigned.</li>
</ul>
QUALIFICATIONS: 
<ul>
<li>Previous customer service management experience, required.</li>
<li>Cash management experience, required.</li>
<li>Must be able to work early mornings, nights and weekends.</li>
<li>Must have reliable transportation.</li>
<li>High school diploma or GED, required.</li>
<li>Demonstrate excellent team building skills.</li>
<li>Excellent communication - able to communicate effectively with department employees and customers.</li>
<li>Must be able to stand and/or walk for 8 or more hour periods.</li>
<li>Must be able to regularly bend, lift and/or move 25 pounds.</li>
</ul>
BENEFITS: 
<ul>
<li>Health</li>
<li>Dental</li>
<li>Vision</li>
<li>Short term disability</li>
<li>Accident</li>
<li>Hospitalization</li>
<li>Critical illness</li>
<li>Cancer</li>
<li>Life insurance</li>
<li>Flexible spending</li>
<li>Education reimbursement</li>
<li>401K match</li>
<li>Employee discount</li>
<li>Company paid life insurance policy</li>
<li>Company paid LTD policy</li>
</ul>
If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions. EOE

<h3>Job Description</h3>
Job Description
Company Overview: Ireland Pay is a leading Merchant Services company dedicated to providing exceptional products/services and ensuring unparalleled customer satisfaction. We are committed to fostering a culture of excellence, innovation, and continuous improvement. As we continue to grow, we are seeking a dynamic and experienced Customer Service Manager to lead our customers' success. Job Summary: As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our customers receive world-class service and support. Key Responsibilities: Customer Issue Resolution: Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner. Act as an escalation point for complex or escalated customer concerns, ensuring they are addressed promptly and to the customer's satisfaction.
 Customer Feedback and Data Analysis: Collect and analyze customer feedback to identify trends and areas for improvement. Utilize data-driven insights to make informed decisions and implement improvements to enhance customer satisfaction.
 Cross-Functional Collaboration: Collaborate with other departments such as Sales, Marketing, and Product Development to ensure a seamless customer experience. Provide insights from customer interactions to influence product/service improvements and development.
 Reporting and Documentation: Maintain accurate records of customer interactions and support activities. Prepare regular reports and present performance metrics to senior management.
 Compliance and Quality Assurance: Ensure that the team adheres to company policies, industry regulations, and quality standards. Implement and monitor quality assurance processes to maintain service excellence.
Company DescriptionIreland Pay is an industry leader in Point Of Sale (POS) and Mobile Solutions to handle all of your Merchant Processing needs. Our core belief is to continuously educate every merchant on how to make payment acceptance simple, safe, smart. Many merchants face enormous challenges when it comes to staying profitable in their own markets. Business, both large and small, have the concern that major companies are actively obtaining more and more market share. In response, our clients must continually be evolving to attract and retain customers all the while ensuring they do not go beyond their limited budgets. This is where selecting Ireland Pay as their only payment processing partner can be extremely vital to the profitability of their business, so those entrepreneurs can focus on reaching their business’s maximum potential. Ireland Pay provides merchants the ability to accept payments instantly, whether they are on-the-go, in-store, or online. The Omni-Channel cloud-based platform solution allows businesses to process via tablet, phone, computer, or terminal. Every transaction processed on the platform meets the highest and most strict industry security standards when it comes to point-to-point encryption (P2PE). 
<h3>Company Description</h3>
Ireland Pay is an industry leader in Point Of Sale (POS) and Mobile Solutions to handle all of your Merchant Processing needs. Our core belief is to continuously educate every merchant on how to make payment acceptance simple, safe, smart. Many merchants face enormous challenges when it comes to staying profitable in their own markets. Business, both large and small, have the concern that major companies are actively obtaining more and more market share.\r\n\r\nIn response, our clients must continually be evolving to attract and retain customers all the while ensuring they do not go beyond their limited budgets. This is where selecting Ireland Pay as their only payment processing partner can be extremely vital to the profitability of their business, so those entrepreneurs can focus on reaching their business’s maximum potential.\r\n\r\nIreland Pay provides merchants the ability to accept payments instantly, whether they are on-the-go, in-store, or online. The Omni-Channel cloud-based platform solution allows businesses to process via tablet, phone, computer, or terminal. Every transaction processed on the platform meets the highest and most strict industry security standards when it comes to point-to-point encryption (P2PE).

<h3>Job Description</h3>
Job Description
Lead, Inspire, and Shape Exceptional Customer Experiences
For over 20 years, Global Electronic Services, Inc. (GES) has been a trusted partner for manufacturers nationwide, providing excellence in industrial electronics, equipment maintenance, and comprehensive repair solutions. We’re dedicated to delivering outstanding customer experiences—and we’re looking for a proven leader to join our growing team.
We’re seeking a Customer Service Manager who will lead our customer support team, enhance client satisfaction, and drive continuous improvement in customer-facing operations. Your leadership will directly impact our customers’ experience and strengthen GES’s reputation as the industry’s trusted partner.
What You’ll Do
<ul>
<li>
Lead, coach, and mentor a growing customer service team to consistently achieve excellence.
</li>
<li>
Oversee daily service operations, ensuring timely and effective handling of inquiries and escalations.
</li>
<li>
Develop and refine policies and procedures to improve efficiency and customer satisfaction.
</li>
<li>
Collaborate with Sales, Operations, and Technical teams to streamline the customer journey.
</li>
<li>
Monitor satisfaction metrics and feedback, proactively identifying areas for improvement.
</li>
<li>
Resolve escalations professionally, turning challenges into stronger customer relationships.
</li>
<li>
Recruit, train, and evaluate team members to build a high-performing department.
</li>
</ul>
What You’ll Bring
<ul>
<li>
5+ years of proven experience managing a customer service team (industrial/B2B environment preferred).
</li>
<li>
Strong communication, problem-solving, and leadership skills.
</li>
<li>
Demonstrated success optimizing customer service processes with measurable results.
</li>
<li>
Proficiency in CRM platforms, customer service systems, and reporting tools.
</li>
<li>
Bachelor’s degree preferred; equivalent experience considered.
</li>
</ul>
Why Join GES
<ul>
<li>
Competitive salary + performance bonuses
</li>
<li>
Full benefits: medical, dental, vision, 401(k) with company match
</li>
<li>
Paid time off and holidays
</li>
<li>
Career growth opportunities in a stable, expanding company
</li>
<li>
Supportive, collaborative culture where your leadership makes a real impact
</li>
</ul>
Company Expectations
<ul>
<li>
Set the standard for professionalism, communication, and teamwork.
</li>
<li>
Be reliable, punctual, and available to support your team.
</li>
<li>
Maintain a polished, professional appearance (GES-provided shirt, slacks, closed-toe shoes).
</li>
<li>
Uphold confidentiality with sensitive customer and company information.
</li>
<li>
Serve as a strong advocate for customer needs across all departments.
</li>
</ul>
Join Us and Make a Difference
GES proudly services over 60,000 manufacturers and distributors worldwide. Our people—and their commitment to service excellence—set us apart. If you’re ready to lead with impact, we’d love to meet you.
Apply today and help shape the future of customer service excellence at GES.
Job Type: Full-time
Schedule: Monday–Friday, 8-hour shift, with occasional overtime/on-call as needed
Benefits:
<ul>
<li>
401(k) + matching
</li>
<li>
Medical, Dental, Vision, Life Insurance
</li>
<li>
Employee Assistance Program
</li>
<li>
Paid Time Off + holidays
</li>
</ul>
Company DescriptionAbout Global Electronic Services Established in 2000, Global Electronic Services proudly celebrates 25 years of excellence in 2025! We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial units. With two state-of-the-art repair facilities—our headquarters in Buford, GA, and a second location in Euless, TX—we offer industry-leading repair solutions and fast turnaround times that keep your operations running smoothly. Explore our cutting-edge facilities with a virtual tour on our YouTube channel, or browse our company brochure and website to discover a wide range of videos showcasing our expertise in all things industrial. 
<h3>Company Description</h3>
About Global Electronic Services\r\n\r\nEstablished in 2000, Global Electronic Services proudly celebrates 25 years of excellence in 2025! We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial units.\r\n\r\nWith two state-of-the-art repair facilities—our headquarters in Buford, GA, and a second location in Euless, TX—we offer industry-leading repair solutions and fast turnaround times that keep your operations running smoothly.\r\n\r\nExplore our cutting-edge facilities with a virtual tour on our YouTube channel, or browse our company brochure and website to discover a wide range of videos showcasing our expertise in all things industrial.

<h3>Job Description</h3>
Job Description
Customer Service Manager – Hoffman Estates, IL $80,000 – $90,000 annually
For more than 80 years, our company has been a trusted provider of medical equipment, proudly serving patients and families throughout the region. Headquarters in Hoffman Estates, we have built a reputation for delivering reliable products, compassionate support, and exceptional customer care. From CPAP machines and oxygen equipment to other essential supplies, we are committed to making life easier and healthier for the people who depend on us.
As we continue to grow, we are looking for a Customer Service Manager to oversee our patient support team and ensure smooth communication from the first call to delivery and beyond. This individual will play a key role in maintaining the high level of service our customers have come to expect, while also improving systems, supporting our staff, and creating an outstanding experience for every client.
Responsibilities:
<ul>
<li>Lead, coach, and mentor a team of customer service representatives.</li>
<li>Oversee daily office operations including scheduling and coordinating equipment deliveries and service appointments.</li>
<li>Respond to customer inquiries and resolve issues with professionalism, empathy, and care.</li>
<li>Troubleshoot equipment and service-related issues, working with technical staff when needed.</li>
<li>Collaborate with delivery staff, technicians, and other teams to ensure smooth communication and service delivery.</li>
<li>Develop training programs and set service standards for team members.</li>
<li>Monitor performance metrics, call logs, and customer satisfaction feedback.</li>
<li>Handle escalated concerns and ensure timely resolution.</li>
<li>Prepare reports on team performance and customer experience.</li>
<li>Identify opportunities to improve processes, streamline workflows, and strengthen customer relationships.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 2 years of management or supervisory experience.</li>
<li>Strong leadership skills with the ability to train and motivate a team.</li>
<li>Excellent communication, organizational, and problem-solving abilities.</li>
<li>Experience troubleshooting equipment or coordinating technical support is a plus.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Proficiency in Microsoft Office Suite and Salesforce.</li>
</ul>

269,156 Customer Service Manager Jobs