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<h3>Job Description</h3>
Job Description
EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit <a href="http://www.eyecare-partners.com" target="_blank">www.eyecare-partners.com</a>.
SUMMARY - Training Specialist, Ophthalmology (Remote)
Provides standardized initial basic new hire tech training as well as coordinates remaining tech training via other trainers. Demonstrates quality patient service during interactions with patients, coworkers, and vendors. We are looking for someone who: exhibits a positive attitude and is flexible in accepting work assignments and priorities, meets attendance and tardiness expectations, is dependable; follows policies and procedures, maintains professionalism in interactions with patients and coworkers and performs quality work and consistently exhibits initiative. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul>
<li>Provides and coordinates a centralized technician training program, which ensures technicians receive standardized initial basic training, are able to exhibit specific competencies, and receive evaluation prior to placement within the clinic. Collaborates with the managers and trainers in each department to coordinate training dates and assignments for new technicians (and other staff and/or observers) with the intent of providing ample training opportunities to become competent in the areas outlined in the Tech Training Program Guide.</li>
<li>Assesses the training level of each new technician to determine which parts of the training program are needed. Makes recommendations to the appropriate clinic manager(s) and trainers and provides and/or coordinates the recommended training.</li>
<li>Meets with trainees regularly to assess skill level and understanding of material. Ensures that trainee is appropriately moving through the learning points of the program.</li>
<li>Works collaboratively with Human Resources and Clinic Managers during training process.</li>
<li>Communicate with managers and trainers regularly with updates regarding trainee's progress.</li>
<li>Acts as a point of contact for trainees in setting goals for and testing for the Independent Study</li>
<li>Course Exam, the Ophthalmic Scribe Certification Exam, and the COA exam.</li>
<li>Helps in acclimating new technicians to the practice including ensuring that new technicians have appropriate study materials are aware of training courses and education opportunities, and are able to set expectations and timelines for training, etc.</li>
<li>Provides training as needed to clinic technicians and trainers.</li>
<li>May assist with interviewing technician candidates.</li>
<li>Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.</li>
<li>Performs other duties that may be necessary or in the best interest of the organization.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Professional in appearance and actions</li>
<li>Logical and Critical thinking skills</li>
<li>Customer-focused with excellent written, listening and verbal communication skills</li>
<li>Enjoys learning new technologies and systems</li>
<li>Detail oriented, professional attitude, reliable</li>
<li>Exhibits a positive attitude and is flexible in accepting work assignments and priorities</li>
<li>Meets attendance and tardiness expectations</li>
<li>Management and organizational skills to support the leadership of this function</li>
<li>Ability to follow or provide verbal &amp; written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations</li>
<li>Interpersonal skills to support customer service, functional, and team mate support need
<ul>
<li>Able to communicate effectively in English, both verbally and in writing</li>
</ul>
</li>
<li>Ability for basic to intermediate problem solving, including mathematics</li>
<li>Basic to intermediate computer operation</li>
<li>Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards</li>
<li>Specialty knowledge of systems relating to job function</li>
<li>Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines</li>
</ul>
EDUCATION AND/OR EXPERIENCE
<ul>
<li>Minimum Required: High school diploma. </li>
<li>Minimum Required: Five years' experience in supervision of clinical operations; previous ophthalmic experience strongly preferred.</li>
</ul>
LICENSES AND CREDENTIALS
<ul>
<li>Minimum Required: IJCAHPO Certification as a Certified Ophthalmic Technician (COT) or higher preferred with training experience, or Certified Ophthalmic Assistant (COA) with 3 or more years of ophthalmic training experience. There is an expectation of obtaining COT certification within 6-9 months of hire date.</li>
</ul>
SYSTEMS AND TECHNOLOGY
<ul>
<li>Proficient in Microsoft Excel, Word, PowerPoint, Outlook</li>
</ul>
PHYSICAL REQUIREMENTS
<ul>
<li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
<li>While performing the duties of this job, the employee is frequently required to stand, walk, sit, reach with arms and hands, talk and hear. The individual must occasionally lift and/or move up to 50+ pounds. Specific vision abilities required for this job include close vision, distance vision and ability to adjust focus. </li>
</ul>
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Training Specialist, Ophthalmology (Remote)

<h3>Job Description</h3>
Job Description
Reports to: SOC Support Manager
Location: Remote Pacific Time Zone, US
Compensation Range: $50,000 to $65,000 base, plus bonus and equity. This role may be eligible for on-call/call-in pay in addition to base pay
What We Do:
Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.
Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.
We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.
What You'll Do:
This is an entry-level role in which you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity.
Responsibilities:
<ul>
<li>Provide exceptional customer support via phone, email, and chat.</li>
<li>Address partner security concerns with timely and informative responses.</li>
<li>Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information.</li>
<li>Lead calls with partners, facilitating communication and collaboration with the SOC team.</li>
<li>Troubleshoot product issues and provide support for other product-related requests as needed</li>
<li>Collaborate effectively with internal teams to ensure customer satisfaction.</li>
<li>Advocate for partner needs and provide feedback to the relevant internal teams.</li>
<li>Contribute to the development of knowledge base articles and other support resources.</li>
</ul>
What You Bring To The Team: 
<ul>
<li>Must be located in the Pacific Standard time zone and be able to work Sunday through Thursday</li>
<li>Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field</li>
<li>Exceptional communication and interpersonal skills</li>
<li>Remain calm and empathetic when supporting partners through security incidents.</li>
<li>Strong ability to prioritize daily tasks</li>
<li>Enthusiasm for working collaboratively and making a meaningful contribution to a successful team.</li>
<li>Embraces change and excels in evolving environments.</li>
<li>Not afraid to ask questions </li>
<li>Strong self-awareness and the ability to work independently</li>
</ul>
Would be a Plus:
<ul>
<li>MSP or Help Desk Experience</li>
<li>Microsoft 365/Entra Experience</li>
<li>Basic understanding of Networking </li>
<li>Basic understanding of SIEM tooling</li>
</ul>
What We Offer: 
<ul>
<li>100% remote work environment - since our founding in 2015</li>
<li>Generous paid time off policy, including vacation, sick time, and paid holidays</li>
<li>12 weeks of paid parental leave</li>
<li>Highly competitive and comprehensive medical, dental, and vision benefits plans </li>
<li>401(k) with a 5% contribution regardless of employee contribution</li>
<li>Life and Disability insurance plans</li>
<li>Stock options for all full-time employees </li>
<li>One-time $500 reimbursement for building/upgrading home office</li>
<li>Annual allowance for education and professional development assistance </li>
<li>$75 USD/month digital reimbursement</li>
<li>Access to the BetterUp platform for coaching, personal, and professional growth</li>
</ul>
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. 
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. 
We do discriminate against hackers who try to exploit businesses of all sizes. 
Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to <a href="mailto:accommodations@huntresslabs.com" target="_blank">accommodations@huntresslabs.com</a>. Please note that non-accommodation requests to this inbox will not receive a response. 
If you have questions about your personal data privacy at Huntress, please visit ourprivacy page.
#BI-Remote

SOC Support Specialist - West Coast Weekend Shift

<h3>Job Description</h3>
Job DescriptionDescription:
At Schumacher Electric, you won’t just fix issues – you’ll empower teams across the organization by delivering smart, responsive, and secure IT support. From troubleshooting desktops to optimizing networks, your expertise will drive operational excellence and shape the future of our digital workplace. The IT Support Specialist is responsible for providing technical support, troubleshooting, and issue resolution to end-users within the organization. This position involves handling various IT-related inquiries, diagnosing, and resolving hardware and software problems, and ensuring the smooth operation of computer systems and networks. The IT Support Specialist collaborates with cross-functional teams, including IT administrators, network engineers, and application developers, to deliver efficient and effective IT support services. Are you the go-to tech problem solver in your circle? Join us as an IT Support Specialist and keep our systems --- and people --- running smoothly. 
 
Duties/Responsibilities
<ul>
<li>Provide first-level technical support to end-users, responding to IT inquiries through a ticketing system, phone, email, or in-person.</li>
<li>Diagnose and troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals.</li>
<li>Assist in setting up and configuring new hardware and software for employees.</li>
<li>Install and update software applications and operating systems on end-user devices.</li>
<li>Ensure the proper functioning of computer systems, networks, and other IT equipment.</li>
<li>Administer Microsoft 365 applications and other software applications.</li>
<li>Collaborate with IT administrators and network engineers to resolve network connectivity issues.</li>
<li>Perform regular system maintenance, including updates, patches, and system optimizations.</li>
<li>Monitor and manage IT helpdesk ticketing system, ensuring timely and effective issue resolution.</li>
<li>Escalate complex technical issues to the appropriate IT support teams for further investigation.</li>
<li>Maintain accurate records of IT support activities and resolutions.</li>
<li>Educate end-users about basic IT procedures, security best practices, and software usage.</li>
<li>Assist in the deployment of IT security measures, including antivirus and firewall updates.</li>
<li>Provide remote support for off-site employees as needed.</li>
<li>Collaborate with IT team members to identify recurring issues and recommend process improvements.</li>
<li>Stay informed about emerging technologies and industry trends to enhance IT support services.</li>
<li>Perform responsibilities in a manner consistent with Schumacher’s purpose, core values and strategic anchors.</li>
<li>Regular attendance is an essential function of the job.</li>
<li>Other duties as assigned.</li>
</ul>
 
Requirements:
Required Skills/Abilities
<ul>
<li>Strong technical knowledge and troubleshooting skills for desktops, laptops, operating systems, and software applications.</li>
<li>Familiarity with networking principles, protocols, and troubleshooting techniques.</li>
<li>Proficiency in Microsoft 365 applications and productivity software, including MS Office, Copilot, et als.</li>
<li>Knowledge of IT security best practices and data protection measures.</li>
<li>Excellent customer service and communication skills, with the ability to convey technical information to non-technical users.</li>
<li>Strong problem-solving and analytical abilities, with attention to detail in issue resolution.</li>
<li>Ability to work independently and collaboratively in a team-oriented environment.</li>
<li>Effective time management skills with the ability to prioritize and manage multiple IT support tasks.</li>
<li>Willingness to continuously learn and adapt to new technologies and IT procedures.</li>
<li>Commitment to upholding IT policies and ensuring data privacy and security.</li>
<li>Flexibility in working hours to support occasional after-hours and weekend IT support needs.</li>
<li>Familiarity with IT service management and helpdesk ticketing systems.</li>
<li>Proactive attitude with a focus on delivering high-quality IT support services.</li>
<li>Excellent Windows 10 &amp; 11 and MacOS knowledge.</li>
<li>Active directory knowledge. </li>
<li>Must have flexibility in schedule to assist employees in multiple time zones.</li>
<li>Proficiency in written and spoken Spanish is a plus.</li>
</ul>
Qualifications
<ul>
<li>Education: associate degree in information technology, computer science, or a related field. </li>
<li>Experience: 3+ years’ proven experience in an IT support role, preferably in a helpdesk or technical support role.</li>
<li>Internal applicants: 6+ months successful demonstration of current position responsibilities, approval from current manager, and a relevant combination of education, continuing education, and experience.</li>
<li>Candidates who do not meet the specified educational or experience requirements but possess equivalent qualifications and relevant experience may be considered for this position. The company will assess candidates on a case-by-case basis to determine their suitability for the role based on their overall qualifications, skills, and demonstrated capabilities. The decision to consider education and experience equivalencies will be at the sole discretion of the hiring team and will comply with applicable laws and regulations.</li>
</ul>
 
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. Equal Opportunity Employer/Veterans/Disabled

Part Time - IT Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.
 
Our expertise spans Cyber, Mission IT and Enterprise IT. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.
Requirements:
The Global Support Center serves as the nucleus of DeCA’s IT infrastructure support operations. Information Technology (IT) support originates through the utilization of automated enterprise services call tree and the Ticket application service management suite. This shall be full-service support for all Government-owned desktop equipment and desktop software in DeCA’s environment to include mobile device, multi-media, and collaboration service support. 
Responsibilities:
<ul>
<li>Provide Service Desk support (Tier 1). </li>
<li>Answer all calls routed or transferred to their respective calling queue. </li>
</ul>
Knowledge/Experience must include:
<ul>
<li>Customer Service/Support</li>
<li>Windows/MacOS/Linux/Unix/Chrome/Android</li>
<li>Networked Printers/Multi-Function Devices</li>
<li>Mobile Device Support</li>
<li>Defense Enterprise Provisioning Online (DEPO)</li>
<li>Active Directory</li>
<li>DHCP</li>
<li>DNS</li>
<li>Microsoft Office Suite including SharePoint</li>
<li>Touch Labor | Break/Fix</li>
<li>Remote Troubleshooting</li>
<li>Hardware/Software Troubleshooting</li>
<li>Information Technology Infrastructure Library (ITIL)</li>
<li>Ticketing System Experience (e.g., BMC Remedy/ServiceNow/SolarWinds/Ivanti)</li>
<li>Excellent Oral/Written Communication</li>
</ul>
Qualifications:
<ul>
<li>Associate's degree or HS/GED + experience preferred in a Windows Computing Environment </li>
<li>Baseline Certification (required): DoD 8570.1 IAT I, or higher</li>
<li>Computing Environment Certification in at least 1 area (required): </li>
</ul>
o Microsoft: Windows 11 
o Managing Modern Desktops 
o M365 Fundamentals 
<ul>
<li>Training (not certification) required: Must complete an ITIL Course (ITIL v4 recommended and will be provided on site) </li>
<li>Minimum Public Trust for clearance</li>
</ul>

COMPUTER USER SUPPORT SPECIALIST - JUNIOR

<h3>Job Description</h3>
Job DescriptionDescription:
Trax USA is currently recruiting for an Aviation Product Support Specialist to join our eMRO application team. This position requires a firm understanding of the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementation to effectively contribute to the training and management of our product. The Product Specialist is responsible for learning our products, assisting in the development of documentation, conducting training, resolving technical and software problems and delivering excellent customer service. Trax is a highly collaborative environment where Product Specialists work very closely with other team members and clients to solve problems.
 
The Product Specialist will frequently communicate and work alongside our Programming teams, QA, Technical Writing &amp; IT. The role involves excellent communication and technical skills to act as a liaison between our Programming Department and our Airline Customers.
 
Key Responsibilities
<ul>
<li>Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function)</li>
<li>Identify, research and resolve technical and software problems</li>
<li>Track and monitor customer issues to ensure a timely response and resolution</li>
<li>Liaison with our Development Department to document customer specifications</li>
<li>Test software program modifications and resolutions to report technical problems</li>
<li>Liaison with Technical Writing Department to develop documentation of new program features</li>
<li>Customer training (on-site or at Trax location).</li>
<li>Ability to travel domestic/international is required for on-site training assignments.</li>
<li>On-call service for customer emergencies</li>
<li>Experienced agents take on customer implementation projects</li>
<li>Other duties as assigned.</li>
</ul>
Requirements:
Educational and Skills Requirements
<ul>
<li>Bachelor’s degree in aviation or related field OR at least 2-3 years of experience in the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementations.</li>
<li>Travel 50%+ (Domestically &amp; Internationally) and a valid Passport are required.</li>
<li>Previous experience in the aviation field.</li>
<li>Must be tech savvy (possess computer skills).</li>
<li>Must be able to travel domestically and internationally; short term/long term.</li>
<li>Adapt a friendly and helpful attitude when assisting our airline customers.</li>
<li>Outstanding Communication skills – both verbal and written.</li>
<li>Strong attention to detail.</li>
<li>Experience using other aviation software highly preferred.</li>
<li>Multilingual is a plus.</li>
</ul>
 
Job type: Full time / Salaried
Job Level: Entry-mid
Job Location: Fully Onsite - Coral Gables
Job Shift: First - 8a - 5p
Remote: No
 
TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world’s largest airlines as well as most low-cost carriers and large MROs, all of which operate &amp; maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system, our technologies are vital to the success of their business. Therefore, TRAX is constantly investing &amp; innovating to ensure our applications remain best-of-breed / best-in-class in the industry to ensure we remain the market leader. We are only as good as our last implementation; everything is on the line with each project.
 
TRAX USA Corp is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

Aviation Product Support Specialist (eMRO)

<h3>Job Description</h3>
Job Description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As a One Medical Lab Services Specialist/Member Support Specialist at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.
What you'll likely work on:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. </li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you'll need:
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>An active phlebotomy certification to practice in CA </li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills </li>
<li>A High School Diploma or equivalent </li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) </li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care </li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
One Medical is committed to fair and equitable compensation practices
The range for this role is $25.25 to $27.25 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit <a href="https://www.onemedical.com/careers/" target="_blank">https://www.onemedical.com/careers/</a>
This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7.30am and 6.30pm in San Francisco. 
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Lab Services Specialist/Member Support Specialist

<h3>Job Description</h3>
Job Description
Under general supervision, answers a high volume of telephone calls using an automated call system. The PAS is accountable for system metrics including but not limited to volume of calls, abandonment rates, speed of answer, average handling time other metrics to achieve high service levels and favorable patient satisfaction scores. In addition, the PAS must be proficient in the use of the electronic medical record and associated applications, to ensure accurate appointment scheduling, accurate and complete collection of patient demographic and insurance data that support efficient clinic operations, and maximum reimbursement for services; and other duties as assigned.
EDUCATION and/or EXPERIENCE
<ul>
<li>High school diploma or general education degree (GED)</li>
<li>Four (4) years of relevant medical office experience with emphasis in clinical scheduling using an electronic medical record and relevant applications</li>
<li>Strong customer service and phone etiquette skills</li>
<li>Accurate data entry skills</li>
</ul>
Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: <a href="https://www.umfpi.org/jobs/summary-employee-benefits" target="_blank">https://www.umfpi.org/jobs/summary-employee-benefits</a>.

Practice Access Specialist I- Practice Operations- Remote Opportunity

Practice Access Specialist II- Practice Operations- Remote Opportunity

<h3>Job Description</h3>
Job Description
If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Patient Enrollment Specialist who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on!
What's Rippl?
At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists &amp; doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action. 
We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.
Our Mission
The Rippl Mission is to enable more good days for those living with dementia and their families. 
Our Core Values 
At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. 
We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we're doing it.
We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we're proving it works.
We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.
We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out—together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.
We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.
Join the movement
We're looking to find other changemakers who are ready to join our movement.
The Role:
The Patient Enrollment Specialist serves as the first point of contact for our patients, and caregivers throughout their robust onboarding experience with Rippl. As the first friendly voice of Rippl, the Patient Enrollment Specialist is accountable for patient engagement, outreach, and acceptance of care for patients and caregivers. This is a great opportunity for someone who is excited about being part of the early stages of growing a business, and really cares about making a huge difference with the senior population.
Available shifts:
1030-7 M-Th, 11-7:30 Friday 10-6:30 Monday-Friday 10-6:30 M-W, 10:30-7 Th-F
Essential Functions: 
<ul>
<li>Providing patients and their caregivers with an engaging, white glove experience </li>
<li>Effectively communicate Rippl's offerings to a senior population</li>
<li>Engage with new patients with the goal of having them accept care with Rippl </li>
<li>Set patients up for success by scheduling their first appointments with Rippl Care Team, providing a smooth and efficient onboarding experience</li>
<li>Communicate and receive patient information by phone, email, e-referral and fax management</li>
<li>Be a trusted and knowledgeable resource for patients on Rippl services</li>
<li>Maintain accurate and up-to-date patient demographics in CRM/EHR</li>
<li>Collaborate with Care Team to ensure a seamless transition of newly onboarded patients are assigned to the Care Pods</li>
<li>Ensure required onboarding paperwork has been completed by the patient or Power of Attorney (POA) and obtain any necessary medical documents from healthcare providers, to ensure Rippl's Care Team has the most up-to-date and comprehensive patient record</li>
<li>Meet quality, productivity, and acceptance rate performance metrics</li>
<li>Perform other administrative duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>Passion for working with seniors, their families and caregivers</li>
<li>2+ years experience in a healthcare environment required </li>
<li>Experienced in patient outreach, engagement, intake, medical reception and/or customer service </li>
<li>Proficiency in various systems such as Google Suite, Salesforce, Athena (EHR), and cloud based telephony systems</li>
<li>Knowledge of medical and behavioral health terminology</li>
<li>Exceptional interpersonal, customer service, problem-solving and conflict resolution skills</li>
<li>Comfortable in a high speed, ever changing, start-up environment</li>
<li>Strong verbal and written communication skills</li>
<li>Excellent organizational and multitasking skills </li>
<li>Ability to connect and build relationships with people from diverse backgrounds</li>
<li>Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality required</li>
</ul>
What's in it for you 
<ul>
<li>Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility </li>
<li>Fast growth company with opportunities to take on more responsibility or develop into new roles</li>
<li>Flexible work environment and the opportunity to work from home</li>
<li>Competitive compensation </li>
<li>Quarterly performance based incentives</li>
<li>401(k) plan with a company contribution</li>
<li>Medical, Dental and Vision coverage for you and your family </li>
<li>Life insurance and Disability</li>
<li>Remote Work stipend</li>
<li>Generous Paid Time Off</li>
</ul>
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.
Role: Range is $19-25 per hour depending on experience 
We are going to make some very big waves starting with a small Rippl - come join us!

Patient Engagement Specialist (Remote)

<h3>Job Description</h3>
Job DescriptionDescription:
We are seeking a highly skilled and experienced Managed Services Engineer Tier 3 to join our dynamic team. You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, and leading the resolution of complex issues. If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you!
 
Position Responsibilities:
 
· Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems.
· Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments.
· Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed.
· Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.
· Maintain up-to-date documentation of clients' IT systems and infrastructure.
· Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction.
· Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems.
 
Qualifications
• Server Operating Systems:
o Installation, configuration, and troubleshooting
o Configure file, print, and remote access services
o Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup
• Enterprise Email support of Microsoft Exchange/Exchange Online.
• Configuration and troubleshooting of the following:
o Hyper-V and VMware
o SAN Architecture
o Internal/External DNS
o Remote Desktop Services
• Advanced Configuration and Troubleshooting of Network Infrastructure including:
o VoIP
o Layer 2/3 Switches
o Routers
o Firewall
• Working Knowledge of Microsoft SQL Server
• Working Knowledge of Wireless Technologies
• Other Preferred Technical Knowledge
o Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.
o Understanding of the relationship between switches, patch panels, and connecting nodes to a network
o Understanding of High Availability / Load Balancing solutions
 
Requirements:
Credentials and Experience:
 
• Minimum 4 years’ experience in the following:
o Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
o Cisco Switching/VLAN/Routing/Firewalling Support
o Server Hardware Technologies (CPU/RAID/SCSI) Support
o Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
 
• Have multiple certifications, a high skill level. The following certifications are preferred: CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+
 
Work from Home Requirements -
<ul>
<li>Travel: While this is a remote position, travel to client locations for support will be required.</li>
<li>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended</li>
</ul>
Work from a dedicated space lacking ongoing interruptions to protect client information

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