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<h3>Job Description</h3>
Job DescriptionTECHNICAL SUPPORT REPRESENTATIVE 
Renogy aims to become a global leader of independent clean energy solution. We are seeking and empowering talents to build a team of world-class product innovation and development by fully leveraging clean energy ecosystem to better engage with customers to drive clean energy love and product innovation. From small power banks to complete solar kits, we pride ourselves on supplying top-of-the-line off-grid solar equipment.
 Position Overview:
Renogy is seeking to hire Technical Support Representative to assist and improve our customer experience. The Ideal candidate will have a passion for D/C electronics and will be able to excel in a high paced environment.
 
Under general supervision, in an in-bound call center/office environment, a technical support representative will provide technical support to our Renogy Vendors and End-users by performing a question-based diagnosis while guiding users through step-by-step solutions. Solutions include but are not limited to Installing and powering down solar systems, verifying proper installation of solar components such as solar panels, charge controller and battery systems. Representative will also assist with troubleshooting using traditional testing methods such as continuity and polarity tests. Support must always be provided by clearly communicating technical solutions in a user-friendly and extremely professional manner. Technical Support Representative will assist with solar system design, placing orders on our Renogy portal and assist with any installation questions.
 Duties and Responsibilities:
<ul>
<li>Deliver service and support to end-users and Renogy Dealers via phone, email, or internal case management system.</li>
<li>Interact with customers to provide and process information in response to queries, concerns and requests about products and services.</li>
<li>Diagnose and resolve technical hardware and software issues involving connectivity, performance and educating end-users on functionality and capabilities of respective components.</li>
<li>Post-sales support including installation and wiring of components. Software training, first time set up, installation walk-through, troubleshooting and execution of warranties.</li>
<li>Accurately provide technical solutions and record all customer interactions and call transactions on computer and designated tracking software (Salesforce)</li>
<li>Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business</li>
<li>Organize ideas and communicate oral messages appropriate to listeners and situations</li>
<li>Follow-up and make scheduled call backs to customers where and when necessary.</li>
<li>Process part order and assist RMA department.</li>
</ul>
 Qualifications:
<ul>
<li>Minimum AA degree</li>
<li>2+ years of equivalent professional</li>
<li>Knowledgeable of solar components and basic troubleshooting procedures</li>
<li>Good organizational, follow-up and time management skills</li>
<li>Able to communicate pleasantly and effectively both written and verbal</li>
<li>Team player with positive and proactive attitude</li>
<li>Handy and quick in responding and resolving issues</li>
<li>Job Type: Full Time</li>
</ul>
 Physical Requirements:
<ul>
<li>Will sit, stand, or walk short distances for up to the entire duration of a shift</li>
<li>Will climb stairs on an occasional basis</li>
<li>Will lift, push, or pull up to 40 pounds on an occasional basis</li>
<li>Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis</li>
<li>Must be able to comply with all safety standards and procedures</li>
<li>May reach above shoulder heights and below the waist on a frequent basis</li>
<li>May stoop, kneel, or bend, on an occasional basis</li>
<li>Ability to wear personal protective equipment is required (including but not limited to, steel toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards)</li>
</ul>
 Other:
<ul>
<li>Other duties as assigned</li>
</ul>
 
The equal employment opportunity policy of the Renogy provides for a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. Renogy hires and promotes individuals solely based on their qualifications for the job to be filled.
 
Renogy reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and employees.
 
Renogy also provides a work environment in which each employee can be productive and work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation, bullying, discrimination, or harassment. We expect and require the cooperation of all employees in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all employees and applicants.

Technical Support Representative

<h3>Job Description</h3>
Job Description
Technical Customer Support Representative&nbsp;is responsible for overall customer experience with our internet products and understands how critical it is when a customer’s internet is down and the importance of troubleshooting issues in a timely manner. The position works closely with other cross-functional departments like Sales, Operations, Engineering and Marketing. The person in the role will thrive with strong technical aptitude, having a sense of urgency, and ability to multi-task. Our ideal&nbsp;Technical Customer Support Representative&nbsp;is patient and understands that every interaction with a customer is an opportunity to make a positive difference by providing an exceptional experience. They work well in a virtual team environment, is capable of handling multiple tasks at once, and adapts well to change and high-pressure deadlines. They must possess a high level of accuracy and attention to detail, a positive attitude, as well as stellar organizational and creative problem-solving skills. Responsibilities and Duties
<ul>
<li>Monitor the network for “hotspots” (volume of tickets from a particular area).</li>
<li>
<ul>
<li>Compile data from customers/systems logs to locate the issue.</li>
<li>Watch ticket queue for related issues/events.&nbsp;</li>
</ul>
</li>
<li>Escalate more significant network infrastructure issues and provide data to the engineering team.&nbsp;</li>
<li>Monitor UPS (Power outages) to ensure proactive resolution.</li>
<li>Assist Field Support Services (FSS) with issues that arise during installations and service calls.</li>
<li>Look more in-depth with customer issues, work through escalated tickets (gather more specific data, and respond in a timely fashion).</li>
<li>Work closely with the engineering team and customer support to troubleshoot issues.&nbsp;</li>
<li>Engage operations and schedule truck rolls/field visits when deemed necessary (CPE).</li>
</ul>
&nbsp;Knowledge:
<ul>
<li>Technical Troubleshooting skills</li>
<li>Problem-solving skills</li>
<li>Resourceful</li>
<li>Good knowledge of radios/frequencies/routers and network switches.</li>
<li>A good understanding of IP addresses and packet routing.</li>
<li>Excellent understanding/use of networking tools:</li>
<li>
<ul>
<li>ping&nbsp;</li>
<li>MTR&nbsp;</li>
<li>Traceroutes</li>
<li>nmap&nbsp;</li>
<li>DNS</li>
<li>DHCP/Static</li>
<li>Speed test servers&nbsp;</li>
</ul>
</li>
</ul>
Qualifications
<ul>
<li>Minimum 2 years of technical customer support</li>
<li>Strong technical aptitude</li>
<li>Billing experience &nbsp;</li>
<li>Bilingual (Spanish and English) desired but not required</li>
<li>Effective customer communication skills</li>
<li>Demonstrated ability to quickly establish customer rapport</li>
<li>Strong ability to multi-task and thrive in a fast-paced environment</li>
<li>Excellent interpersonal skills and ability to work effectively with cross-functional teams</li>
<li>Self-motivated and takes initiative with little direction</li>
<li>Familiarity with various tools like Slack, Zendesk, Hubspot, Zuper, etc</li>
<li>Knowledgeable about WISP</li>
<li>Eligibility to work in the United States</li>
</ul>
Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals. Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs. We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. 
<h3>Company Description</h3>
Our people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r\n\r\nJohnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r\n\r\nWe offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.\r\n\r\nJohnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Technical Customer Support Representative

<h3>Job Description</h3>
Job DescriptionSalary: 
ITS NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
At United Communications, weve been connecting Middle Tennessee communities for over 75 years. What began as a rural telephone service in 1947 has evolved into one of the regions fastest, most reliable internet providersrecognized by Broadband Now for top speeds and customer satisfaction. We deliver fiber, fixed wireless, and DSL solutions with a personal, local touch. In partnership with Middle Tennessee Electric, were expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.
 
WHY UNITED? 
<ul>
<li>Award-Winning Culture: 2023 &amp; 2024 Best Places to Work</li>
<li>Trusted Local Employer for over 75 Years: 4.7 Google Star Rating</li>
<li>Commitment to Employee Well-Being &amp; Satisfaction: Employee-Focused Benefit Offerings</li>
<li>Top 100 Fiber-To-The-Home Leader</li>
<li>401k + Match, HSA, and more!</li>
</ul>
 SUMMARY
The Technical Support Representative is responsible for reviewing each trouble ticket, whether submitted by third-party tech support or directly by United customers. The Technical Support Representative will ensure tickets are resolved immediately or escalated to the appropriate department for additional support. These departments may include, but are not limited to, I&amp;R, Network Engineering, Construction, Operations, and Customer Service. Additionally, this position will assist in developing new departmental procedures and collaborate across all departments to identify recurring issues.
 
POSITION SCHEDULE AND ONSITE REQUIREMENTS
This is a full-time, on-site position located at our Chapel Hill, TN office. The schedule is Sunday through Thursday, 9:30 AM to 6:00 PM.
 ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include the following, but other duties may be assigned as required.
<ul>
<li>Provide first-level phone support by recognizing, researching, isolating, and resolving service-related issues or escalating them to the NOC for technician dispatch.</li>
<li>Assist non-technical end-users in resolving issues.</li>
<li>Diagnose browser and networking issues.</li>
<li>Record and maintain accurate information within the ticketing system.</li>
<li>Interface directly with customers to resolve issues and ensure a superior customer experience.</li>
<li>Work effectively in a high-intensity, fast-paced environment and manage time efficiently while handling multiple clients simultaneously. </li>
<li>Collaborate with network operations, customer service, and external technical support (API) to improve the trouble ticket assignment process and customer satisfaction.</li>
<li>Monitor and close trouble tickets, identify chronic issues, and recommend improvements to management.</li>
<li>Partner with the network and field operations teams on installations and repairs of United products and services.</li>
<li>Provide timely insights into customer issues to department heads and offer recommendations for improvements.</li>
<li>Deliver high-level customer service and educate customers on product and service usage.</li>
<li>Maintain working knowledge of all systems supporting network operations, including AOE, SDP, and eLations. </li>
</ul>
 
WHAT YOU BRING
<ul>
<li>Bachelors Degree in Computer Science, Engineering, Information Systems, or a related discipline, or equivalent education and/or experience preferred.</li>
<li>One to two years of previous technical support preferred.</li>
<li>Strong technical aptitude for resolving customer issues.</li>
<li>Ability to work effectively in a high-intensity, dynamic, and rapidly changing technology environment. </li>
<li>Excellent customer service skills with the ability to manage time effectively while handling multiple clients simultaneously. </li>
<li>Ability to work both independently and as part of a team.</li>
<li>Proficient in PC software installation and the use of support systems, email, and Microsoft Office Suite.</li>
<li>Strong communication skills, both written and verbal, with the ability to professionally interact via email, spreadsheets, and presentations.</li>
<li>Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.</li>
<li>Ability to effectively articulate complex situations to colleagues with varying degrees of network knowledge.</li>
<li>Proficient in process standardization and documentation, including the creation and maintenance of written procedures, training materials, and network records.</li>
<li>Skilled in using various service and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets.</li>
</ul>
 
Want to learn more about who we are, explore our core values, and discover additional career opportunities? Visit us at<a href="http://www.united.net" target="_blank">www.united.net</a> and join us in building the future of connectivity.

<h3>Job Description</h3>
Job Description
Summary
The Technical Support Representative interacts with Brivo’s customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, accounts and applications, and third-party products support. This position is based at our Bethesda, MD headquarters office; the schedule is Monday through Friday from 11:30 am to 8:00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays.&nbsp;&nbsp; Responsibilities
<ul>
<li>Serve as a customer advocate and interact with internal teams to solve issues</li>
<li>Inform customers of critical issues and system updates</li>
<li>Work with product and engineering teams to share customer needs for additions and/or enhancements to the product and/or service</li>
<li>Record customer interactions and resolutions in a case management system</li>
</ul>
Qualifications
<ul>
<li>3+ years of experience in a technical support call center supporting hardware/firmware and UI applications</li>
<li>Fluency in English, with Spanish&nbsp;and/or French&nbsp;a plus</li>
<li>Physical Access Control Systems (PACS) installation or maintenance is highly preferred</li>
<li>Possesses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices</li>
<li>Interest in cloud technology, SaaS, IoT</li>
<li>Passionate about delivering exceptional service</li>
<li>Ability to thrive in a team environment</li>
<li>Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up skills</li>
<li>Strong verbal and written communication skills</li>
<li>Formal technical (IT or Electronic Security) certifications or training preferred</li>
<li>CEU-qualified certifications in electronic security are a plus</li>
<li>CSEIP certification is a plus</li>
</ul>
The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at <a href="http://www.brivo.com/about/careers" target="_blank">www.brivo.com/about/careers</a>.
 About Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at <a href="http://www.Brivo.com" target="_blank">www.Brivo.com</a>.
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact <a href="mailto:jobs@brivo.com" target="_blank">jobs@brivo.com</a>.
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<h3>Job Description</h3>
Job Description
About Us Telecommunications Designs is a trusted partner in nationwide telecom and data solutions. From large-scale retail rollouts to everyday service requests, we provide clients with a complete one-stop shop for telephone, paging, and data system needs. Our work spans hundreds of retail locations across the United States and we’re growing.
&nbsp;
About the Role We’re looking for a detail-oriented Technical Support Representative (TSR) to join our team. You’ll serve as the first point of contact for our clients and field technicians, helping diagnose and resolve telecom and data issues. The right person will bring technical know-how, clear communication skills, and a calm, professional demeanor under pressure.
&nbsp;
What You’ll Do
<ul>
<li>Provide technical support to clients and field staff by phone and email</li>
<li>Troubleshoot telecom, data cabling, and paging system issues remotely</li>
<li>Coordinate service requests and technician dispatches across the U.S.</li>
<li>Ship and track replacement parts as needed</li>
<li>Monitor and maintain inventory levels</li>
<li>Process return/repair requests and ensure accurate billing information</li>
</ul>
&nbsp;
Common Support Requests
<ul>
<li>Phones or lines not working</li>
<li>Paging system or data connection issues</li>
<li>MAC (Move, Add, Change) orders</li>
<li>Fire/burglar alarm lines losing dial tone</li>
</ul>
&nbsp;
What We’re Looking For
<ul>
<li>Several years of experience in telecommunications or low-voltage systems</li>
<li>Solid understanding of telecom/data cabling and dial tone troubleshooting</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong multitasking, organization, and decision-making abilities</li>
<li>Proficiency with Microsoft Word and Excel</li>
<li>A proactive, team-first attitude and sense of ownership</li>
</ul>
&nbsp;
Nice to Have
<ul>
<li>Experience with Toshiba telephone systems</li>
<li>Knowledge of overhead paging systems</li>
<li>Familiarity with TigerPaw CRM</li>
</ul>
&nbsp;
Work Details
<ul>
<li>Full-time, onsite in Ringgold, GA</li>
<li>Monday–Friday, 9:00 AM – 6:00 PM</li>
<li>Reports directly to the Director of Corporate Operations</li>
</ul>
&nbsp;
Benefits
<ul>
<li>Competitive pay based on experience</li>
<li>104 hours (13 days) paid personal time off per year</li>
<li>Paid holidays</li>
<li>100% paid medical insurance</li>
<li>Optional dental plan</li>
<li>401(k) plan with company match</li>
</ul>
Company DescriptionTelecommunications Designs is a trusted partner in nationwide telecom and data solutions. From large-scale retail rollouts to everyday service requests, we provide clients with a complete one-stop shop for telephone, paging, and data system needs. Our work spans hundreds of retail locations across the United States and we’re growing. 
<h3>Company Description</h3>
Telecommunications Designs is a trusted partner in nationwide telecom and data solutions. From large-scale retail rollouts to everyday service requests, we provide clients with a complete one-stop shop for telephone, paging, and data system needs. Our work spans hundreds of retail locations across the United States and we’re growing.

<h3>Job Description</h3>
Job Description
Description
Job description: •Taking calls from agents in the field, internal agents that are W2 employees and contract employees, brokers, and leaders of the agents. It’s all INTERNAL customers. •Types of calls: “ I wrote this policy 5 days ago – why hasn’t it cleared” Might need to identify what went wrong in the application process that it isn’t cleared yet. Probing on the call – ask good questions. Underwriting questions and policy holder questions. •Technology I’m having issues with my enrollment system •Licensing, billing and compensation questions •Calls: handle time: 11minutes, some calls could be 5-35 minutes. 30-40 calls during busy season. •Research is done on the call, understand things quickly! •Other activities like emails are for other leaders and expertise JOB SUMMARY The Producer Service Center Representative is responsible for addressing escalated customer service concerns inquiries and activities. The Producer Service Center Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Producer Service Center Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of Combineds products and systems. RESPONSIBILITIES - Demonstrate consistent good quality and performance results. - Provide consistent service that is customer focused and professional. - Supporting Field Sales agents with insurance product information - Assist with basic technical troubleshooting - Be able confident and capable to handle all new business underwriting claim and compensation situations. - Learn soft skills while communicating with customers - Focus on customers' needs and develops a customer centric approach in servicing customers needs. - Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work customer satisfaction and other KPIs. - Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership. - Learn all policy product lines all procedures for the core and worksite calls. - Provides support for business partners as needed. - Represents the Combined tenants: Personal Connection Empathy Problem-Solving and Ownership.
Skills
help desk technical support, help desk, call center, office suite, claims adjusting
Top Skills Details
help desk technical support,help desk,call center,office suite
Additional Skills &amp; Qualifications
SKILLS - Ability to effectively communicate and build strong partnerships with newer employees. - Basic computer skills and knowledge of database software. - Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise. - Demonstrated attention to detail organizational skills and time management skills. - Ability to work a flexible schedule to meet the needs of the business and performance requirements. - Friendly and professional demeanor. - Excellent communication and interpersonal skills. - Ability to remain calm in stressful situations. - Supplemental insurance knowledge and licensing is a plus. - Bilingual language proficiency is a plus. - Bilingual skills verbal written read in Spanish a plus COMPETENCIES - Problem solving - take an organized and logical approach to thinking through problems and complex issues - Initiative - Willing to do more than is required or expected - Adaptability - ability to redirect personal efforts to respond to changing environment - Results Oriented - effectively executes son plans drives for results and takes accountability for outcomes Qualifications - External EDUCATION AND EXPERIENCE - High school diploma or general education degree GED Associate degree preferred. - 2 years experience in a contact center environment preferred.
Experience Level
Entry Level
Job Type &amp; Location
This is a Contract position based out of Phoenix, AZ.
Pay and Benefits
The pay range for this position is $19.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Feb 3, 2026.
h4&gt;About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Technical Support

<h3>Job Description</h3>
Job DescriptionSalary: 
Are you the kind of person who loves solving puzzles, helping others understand complex tech, and making a real impact every day? If so, we might just have your next adventure.
 
At our company, we take our work seriously but not ourselves. Were an independent and bootstrapped tech company based in Orem, Utah, growing fast and having fun along the way. Weve been recognized by the Salt Lake Tribune as a Top Workplace four years running, thanks to a culture that values our people just as much as our products.
 
Were looking for a full-time Technical Support Representative whos equal parts curious, capable, and kind. Youll partner with our customers (many of whom are technical pros themselves) to troubleshoot issues, clarify complex processes, and make sure they walk away thinking, Wow, that was easy. Think of yourself as the Samwise Gamgee of support: you may not carry the ring, but you make sure the heroes of the story get to Mordor safely.
 
What youll do:
<ul>
<li>Provide thoughtful, efficient technical support to our customers</li>
<li>Troubleshoot, diagnose, and resolve a variety of product and configuration questions</li>
<li>Learn and apply knowledge of our API-based products</li>
<li>Use your understanding of JavaScript (ECMAScript) to guide customers through technical details</li>
<li>Communicate clearly and professionally in writing, conversation, and the occasional presentation</li>
<li>Collaborate with your teammates to share insights and continuously improve how we work</li>
</ul>
 
What were looking for:
<ul>
<li>Bachelors or Associates degree in IT or a related field, or equivalent experience</li>
<li>Some experience with coding languages, especially JavaScript (ECMAScript)</li>
<li>The ability to learn new technical concepts quickly</li>
<li>Strong communication skills with a customer-first mindset</li>
<li>A proactive problem-solver who enjoys learning and growing with the company</li>
</ul>
 
What youll get:
<ul>
<li>Competitive compensation (DOE)</li>
<li>100% paid health, dental, and basic life insurance premiums (including family coverage)</li>
<li>Long-Term Disability insurance</li>
<li>Generous PTO that increases with tenure</li>
<li>401(k) with company matching</li>
<li>Ongoing training for professional and career development</li>
<li>Adjustable standing desk</li>
<li>Great workplace environment and the tools to succeed</li>
<li>Drinks, snacks, and team-building lunches and activities</li>
<li>In-office chiropractic services</li>
<li>Company retreats and trips to fun destinations</li>
</ul>
 
Your schedule would be Monday through Friday, 8 hours between 7 a.m. and 5 p.m. (either 73 or 95).
 
If youre ready to join a team thats serious about doing great work and having a laugh or two while we do it,click to fill out our quick 3-minute application.
 
Apply now and lets start your next chapter. Cue the heroic soundtrack.
 
We are an Equal Opportunity Employer and we require all candidates (that receive and accept employment offers) to complete a background check.
 
All of your information will be kept confidential according to EEO guidelines.

<h3>Job Description</h3>
Job Description
 
Job Title: Technical Support Representative
Department
 
FLSA Classification
 
EEO Classification
Last Modified
Call Center
 
Non-Exempt
 
Administrative Support Workers
08/22/2024

Job Summary:
 
Uses technical and analytical skills to diagnose technical problems and provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. Communication with customers is done via phone and/or written correspondence.
 
Essential Duties &amp; Responsibilities:
<ul>
<li>Provides fast and efficient technical support to customers experiencing technical problems with their service.</li>
<li>Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.</li>
<li>Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions.</li>
<li>Maintains close contact with customers to give updates on progress toward resolution of issue or service request.</li>
<li>Ensures that appropriate changes were made to resolve customers' problems.</li>
<li>Refers unresolved customer issues to designated departments for further investigation.</li>
<li>Uses business software to document analysis of technical issues, keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken to problem resolution.</li>
</ul>
 
Job Qualifications:
<ul>
<li>High School Diploma or equivalent required.</li>
<li>2+ years of related experience which includes diagnosing, troubleshooting, or repairing technology products preferred.</li>
<li>Knowledge of broadband technology preferred.</li>
</ul>
Skills:
<ul>
<li>Excellent verbal and written communication.</li>
<li>Excellent knowledge retention and recall.</li>
<li>Strong problem-solving skills.</li>
<li>Service orientation.</li>
<li>Critical thinking.</li>
<li>Active listening.</li>
</ul>
 
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.
 
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
 
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.

Equal Opportunity Employer/Veterans/Disabled

<h3>Job Description</h3>
Job Description
Technical Support Representative Job Description
The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific training will be provided.
The employee must coordinate with end users, onsite technicians, and Xante Authorized Dealers to effectively resolve customer issues and complaints. Provide an excellent service experience by promptly and actively communicating with all customers. The technician must diagnose and resolve technical hardware and software issues. They must follow up with customer to make sure all customer expectations are exceeded. All information about customer inquiry must be documented in our CRM. Technician also conducts comprehensive training for the customers to properly and effectively operate our equipment during in-house classes and at customer's site during installations.
Requirements
<ul>
<li>High School Diploma</li>
<li>Exemplary Attendance and Punctuality</li>
<li>Excellent written and oral communication</li>
<li>Strong work ethic</li>
<li>Ability to multi-task and reprioritize throughout the day</li>
<li>Must be able to lift up to 75 pounds repetitively</li>
<li>Travel is required. (averages 35%)</li>
<li>Valid Driver's License</li>
<li>2+ years experience in the help desk environment is required</li>
</ul>
Company DescriptionPlease send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to Xante Corporation Attention HR P.O. Box16526 Mobile, AL 36616 
<h3>Company Description</h3>
Please send resumes to <a href="mailto:hr@xante.com" target="_blank">hr@xante.com</a>. You may also mail to \r\nXante Corporation\r\nAttention HR \r\nP.O. Box16526\r\nMobile, AL 36616

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