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<h3>Job Description</h3>
Job Description
Position Title:&nbsp;Field Technical Support Representative
Location: 1025 Lenox Park Blvd, Atlanta, GA 30319
Anticipated Start Date: 06/19
Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration:&nbsp;12 + Months Contract with Strong Possibility of Extension.
Job Type:&nbsp;[Contract (40 hours weekly)], [Onsite]
Pay Range:&nbsp;25/hr. to - 27/hr.
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Client: DXC Technology
&nbsp;Essential Job Functions:
• Provides&nbsp;on-site field support to customers including installation, repair, and servicing of IT equipment.
• Resolves software and hardware issues&nbsp;on Windows, MacOS, Android, and iOS devices.
• Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.
• Documents all pertinent user information and the nature of problem reported with accuracy.
•&nbsp;Records all inventory transactions accurately to maintain service and inventory part accuracy.
• Assists in investigating and resolving complex installations and maintenance matters.
• Instructs customers in the operation and maintenance of systems and equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up testing.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis on system issue trends and solutions.
&nbsp;Basic Qualifications:
• High school diploma or G.E.D.
•&nbsp;Five or more years of field support experience.
• Experience working with corporate hardware, software and equipment.
• Able to lift 45 pounds.
&nbsp;Other Qualifications:
•&nbsp;Deep understanding of computer hardware and software components.
• Experience navigating technical issues with a high level of customer service and empathy.
• Excellent verbal and written communication with the ability to tailor communication style to different audiences.
• Experience working in a dynamic, fast-paced environment.
• Shown success in team environments demonstrating shared responsibility and accountability.
• Strong analytical and problem-solving ability.
• Good time management and organizational skills.
&nbsp;Work Environment:
• Office environment.
• Dress code: Business casual.
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Field Technical Support Representative

<h3>Job Description</h3>
Job Description
The HVAC Technical Support Representative is a primary resource for current and post sales product support in person and remotely. This individual will be involved in training programs, providing field service, interacting with end-product users, solving customer (internal and external) concerns or technical issues associated with the application, installation, and use of Hercules products. $79,1000-$115,000 DOE.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Training &amp; Education
<ul>
<li>Conduct on-site and virtual training sessions for contractors, installers, and internal staff on HVAC product installation, maintenance, diagnostics, and troubleshooting.</li>
<li>Develop and deliver structured training programs and materials, including hands-on demonstrations, lunch-and-learns, and certification courses.</li>
<li>Assist with new product rollouts by training teams on proper usage, features, and performance expectations.</li>
<li>Collaborate with sales and product management to identify knowledge gaps and proactively address them through education.</li>
</ul>
Technical Support &amp; Troubleshooting
<ul>
<li>Provide frontline technical support to contractors, both in person and via phone, email, and other software.</li>
<li>Assist with system diagnostics and issue resolution, including walk-throughs of error codes, wiring, reading schematics, configuration, and performance concerns.</li>
<li>Serve as a resource for escalated or complex troubleshooting cases, visiting job sites as needed to help resolve persistent issues.</li>
<li>Track common problems and provide feedback to product and operations teams for long-term improvements.</li>
<li>Perform start-ups and repair of Hercules and partner products.</li>
</ul>
Additional Responsibilities
<ul>
<li>Maintain an expert level of knowledge of Hercules product portfolio and/or similar product knowledge within the industry.</li>
<li>Provide a level of professionalism consistent with the company’s expectations.</li>
<li>Generate detailed and accurate records associated with phone support.</li>
<li>Maintain inventory of company tools and parts.</li>
<li>Ability to prioritize and multi-task to meet deadlines and customer expectations.</li>
<li>Excellent attendance.</li>
<li>Demonstrate a sense of urgency to resolve customer issues.</li>
<li>Adhere to manufacturer’s requirements for DSR/ TSA programs.</li>
</ul>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE:
<ul>
<li>5+ years of experience in HVAC installation, service, or support roles (residential or light commercial preferred).</li>
<li>Strong knowledge of HVAC systems, controls, and diagnostics, including inverter and communicating systems.</li>
<li>Excellent communication and teaching skills—must be comfortable leading both small group and one-on-one training sessions.</li>
<li>Ability to translate complex technical concepts into clear, practical guidance for various audiences.</li>
<li>Tech-savvy and comfortable using CRM, ticketing systems, and digital tools to support documentation and case tracking.</li>
<li>Willingness to travel locally and regionally for field visits and training events (approx. 30–50%).</li>
<li>Qualified applicants must be customer-oriented and motivated. </li>
<li>Must possess ability to keep abreast of product applications and technology trends.</li>
<li>High School diploma or GED required.</li>
<li>Must have a valid driver’s license and be insurable.</li>
<li>NATE Certification preferred.</li>
<li>CFC license preferred.</li>
<li>Proficiency with MS Office. </li>
<li>Ability to pass background check and drug screen.</li>
</ul>
LANGUAGE SKILLS: Ability to effectively communicate with customers and staff to make an accurate assessment of customer needs. Bilingual Spanish/English a plus.
MATHEMATICAL SKILLS: Ability to perform mathematical calculations required to accurately complete assigned tasks.
COMPUTER SKILLS: Excellent computer skills including Microsoft Office.
REASONING ABILITY: Ability to interpret a variety of instructions furnished in oral or written form. Ability to use sound judgment and problem-solving skills. 
ATTENDANCE DEMANDS: The attendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Attendance is required Monday through Friday 7:30 A.M. to 4:30 P.M. or within normal business hours as established by the supervisor. 
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to grasp and lift and to reach with hands and arms. The employee is occasionally required to sit, climb and balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific visual abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>The noise level in the work environment is usually loud.</li>
<li>Exposure to hot and cold temperatures. Employee would be working both inside and outside and on elevated balconies. </li>
<li>The noise level in the work environment is usually moderate but may be loud on occasion.</li>
<li>This is a fast-paced environment.</li>
<li>Work at heights and in extreme weather conditions</li>
</ul>
DISCLAIMER: The preceding job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Hercules Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or other legally protected status.
Comprehensive benefits are an important component of an employee's compensation package. Hercules recognizes the contribution of every team member and therefore is pleased to offer a competitive and cost-effective benefits package to support your needs and long-term goals. 
Hercules Industries offers the following insurance: Medical, Dental, Vision, Short Term Disability, Long Term Disability, and Employee Life Insurance (Basic Life/AD&amp;D and Voluntary Life/AD&amp;D). We pay Holiday, Vacation, and Sick time; as well as a Flexible Spending Plan, Wellness Program, and Employee Assistance Program (EAP).
We offer a 401(k) Savings Plan and company match. Hercules is an Employee-owned company and offers an Employee Stock Ownership Plan (ESOP).
The company offers a quarterly Hercules Employee-Owner Partners in Profit Bonus based on eligibility.
Hercules encourages and supports participation in service activities that contribute to our community. Employees are permitted to take three paid hours of work time per month to participate in an approved community service activity.

HVAC Equipment Technical Support Representative

<h3>Job Description</h3>
Job Description
Technical Support &amp; Sales Representative
Aegis Security Solutions is seeking a professional Technical Support/Sales Representative. The primary function of this position is to handle and resolve calls from both customers and field technicians with operation and programming challenges. Upload and download changes requested by customers and technicians. Introduce and explain our smart home products to existing and new clients in person and over the phone.
Our technical support reps assist customers and technicians with technical questions, schedule service calls, and call dispatchers regarding service calls.
Job Details
<ul>
<li>Provide technical and customer support via telephone for inbound calls.</li>
<li>Troubleshoot varying degrees of technical support issues and walk customers through solutions over the phone.</li>
<li>Develop an extensive knowledge of security systems, smart home products, product lines and installation processes</li>
<li>Introduce and explain our smart home products to existing and new clients in person and over the phone.</li>
<li>Provide IT support to maintain computer based systems in the office and at customer sites.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge
<ul>
<li>Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet.</li>
<li>Knowledge of company functions is essential to this position.</li>
</ul>
Skills
<ul>
<li>Excellent time management, planning and forward-thinking skills.</li>
<li>Self-motivated and a professional attitude.</li>
<li>Excellent communication, listening, and telephone skills.</li>
<li>Excellent teambuilding, customer service, and interpersonal skills.</li>
<li>Must possess good decision making, problem analysis, and negotiating skills.</li>
<li>Must be very organized and detail oriented.</li>
<li>Technical alarm programming, maintenance and installation skills helpful.</li>
<li>Knowledge of computer hardware, networking and common IT management softwares.</li>
<li>Occasional need for creativity, mentoring, and training skills.</li>
<li>Continuous use of discretion is necessary.</li>
<li>Typing of 30 wpm.</li>
</ul>
Abilities
<ul>
<li>Ability to perform clerical duties.</li>
<li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</li>
<li>Ability to write routine reports and correspondence.</li>
<li>Ability to speak effectively before groups of customers or employees of organization.</li>
<li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li>
<li>Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</li>
<li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</li>
<li>Ability to deal with problems involving several concrete variables in standardized situations.</li>
<li>Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.</li>
<li>Ability to concentrate on a task over a period of time without being distracted.</li>
<li>Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.</li>
</ul>
Qualifications
<ul>
<li>High school diploma or equivalent</li>
</ul>

Technical Support & Sales Representative

<h3>Job Description</h3>
Job DescriptionJob Title: SSF Technical Support Representative -- Level One (SSF)Description:Responds to dispatched assignments usually involving the installation, pick up, drop off, or maintenance of desktop computer hardware and peripherals at cyberCSI's customer repair facility. This self-motivated candidate will help support the other IT technicians in the field while following defined account or departmental policies and procedures and will likely work on routine assignments.Essential Duties and Responsibilities:• Responsible for customer satisfaction results and SLA measurements.• Respond to assignments usually involving the support of the field service technicians repairing or deploying hardware and peripherals at cyberCSI's customer repair facility. • Prioritize assignments is order of importance.• Update the status of all work performed on any service job using cyberCSI's custom built call-tracking and customer database.• Be proactive regarding job efficiency to include suggestions for the Service Department.• Communicate the status of the job assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their service call at all times.• Follow defined company policies and procedures.• Daily make sure that the service repair and deployment area is kept in an orderly, clean, neat and safe manner and that all tools, materials and parts have been stored properly and are accounted for.Other Duties:• Research and submit recommendations to your manager for improving CSI's service operation.• Help out on large moves and reorganizations within CSI's customer repair facility.• Perform inventory counts at the end of every quarter. • Saturday work may be required on occasion.• Backup to the Integration department, following scripts and quality control assurance procedures when integrating and testing computer hardware and software components. This includes accurate and timely updates, as instructed.Education/Experience:• Knowledge of the Macintosh and PC computer and related Windows operating systems.• Knowledge of Laser and or Solid Ink Printer operation and repair. (Xerox certification a plus.)• Good interpersonal skills and organizational skills.• Must be dependable and able to meet deadlines consistently.• Should have the ability to work under pressure and should be flexible and able to adapt to a changing environment.• Multi-tasking skills are a must.• Requires a sound technical background with 0-2 years of professional experience.• Troubleshooting and problem experience are helpful. • Excellent communication skills are a plus.• General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.• Technical authorization with one or more of the following manufacturers: Xerox, Apple Computer Inc., Hewlett Packard Desktop, Notebook computers, as well as local and networked printers. • A+ certification is a plus.

Technical Support Representative -L1

<h3>Job Description</h3>
Job DescriptionDescription:
General Job Description:
The Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-changing environment. This position must be able to adapt to changes quickly. The Tier 1 Technical Support Representative is detail oriented, extremely well organized, and can communicate well with others. This position should be able to work independently, act professionally in all aspects of this position, and work in an environment that can be very fast paced and challenging.
 
Schedule:
 Training Shift: Monday – Friday 7am – 4pm (Approx. 4 weeks)
 Regular Shift: Tuesday, Thursday, Friday, Saturday 10am – 7pm, Wednesday 11:30am – 8:30pm
 
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Answer inbound Wireless/GPS troubleshooting calls (15-20 daily est.)</li>
<li>Respond to inbound Wireless/GPS troubleshooting emails (20-30 daily est.)</li>
<li>Track all troubleshooting activities in CRM system</li>
<li>Learn, understand, and support multiple products and services within a technical support department</li>
<li>Manage multiple support cases at one time</li>
<li>Meet support SLA’s and provide superior customer support\</li>
<li>Follow Knowledge Base Articles / create Technical Notes</li>
<li>Work with support and/or product development personnel to troubleshoot and workaround product issues</li>
</ul>
 
Requirements:
Knowledge, Skills and Abilities:
<ul>
<li>Easily adapts to change</li>
<li>Good technical skills in Windows, Microsoft Office (particularly excel) and CRM (Salesforce preferred).</li>
<li>Able to multitask and work multiple computer applications at same time to log and resolve support cases.</li>
<li>Proactively stay up to date with all the latest technologies concerning Wireless products, and the underlying technologies.</li>
<li>Recognize and escalate difficult technical / business issues within the Sales, Customer Support, and Engineering organizations</li>
<li>Prioritize both time and projects, working independently</li>
<li>Listen, comprehend, and communicate “on the fly.”</li>
<li>Ability to communicate effectively</li>
<li>Highly self-motivated and independent with ability to also work with a team</li>
<li>Excellent customer support skills</li>
<li>Excellent troubleshooting skills</li>
<li>Need to be able to examine, investigate, and solve dynamic problems with ability to think "out-of-the-box” and develop creative solutions.</li>
<li>Strong follow up skills</li>
<li>Scheduling flexibility (support department will run 24x7)</li>
</ul>
Education and Experience:
<ul>
<li>1-3+ years high-tech customer support experience in a fast-paced environment</li>
</ul>
Supervisory Responsibility
None
Work Environment
This job operates in a clerical, office setting. Noise level is typically moderate. This role routinely uses standard office equipment such as computers, phones, filing cabinets, copiers, scanners and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position with a schedule that varies, but will typically involve approximately 40 hours a week. Hours are subject to change at the company’s discretion.
Travel
Little to no travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Tier 1 Technical Support Representative

<h3>Job Description</h3>
Job Description
Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.&nbsp;
Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.&nbsp;
Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.
<ul>
<li>We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.&nbsp;&nbsp;</li>
<li>Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.&nbsp;&nbsp;</li>
<li>Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.&nbsp;&nbsp;</li>
<li>Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career.&nbsp;&nbsp; &nbsp;</li>
</ul>
POSITION SUMMARY The&nbsp; Electromechanical Technical Support Representative provides remote technical support to field technicians, assisting with troubleshooting and resolving issues across a wide range of electromechanical devices. &nbsp;
ESSENTIAL RESPONSIBILITIES
<ul>
<li>Provide prompt and professional technical support to field technicians via phone.</li>
<li>Assist with troubleshooting equipment issues and offer effective solutions to ensure timely customer issue resolution.</li>
<li>Maintain accurate and detailed records of technician interactions, equipment issues, parts requirements, and customer communications.</li>
<li>Develop and foster strong working relationships with field technicians to promote long-term success and service excellence.</li>
<li>Read and interpret mechanical schematics and wiring diagrams to support troubleshooting efforts. &nbsp;</li>
</ul>
REQUIREMENTS
<ul>
<li>Minimum of one (1) year&nbsp;of experience in the field of printer/copier/ electro-mechanical devices repair </li>
<li>Basic knowledge of Windows operating systems and Microsoft Office applications</li>
<li>Strong mechanical and electronic aptitude</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to effectively multitasks and prioritize task</li>
<li>Strong organizational skills with attention to detail</li>
<li>Ability to work both independently and collaboratively across departments</li>
<li>Ability to earn manufacture product certification through assigned training programs</li>
<li>Regular and consistent attendance</li>
</ul>
WE ARE AN EQUAL OPPORTUNITY EMPLOYER.&nbsp;
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.&nbsp;
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing <a href="mailto:Hiring@Secur-Serv.com" target="_blank">Hiring@Secur-Serv.com</a> or calling 402.697.3039.&nbsp;
EEO is the law. To review your rights under Equal Employment Opportunity please visit: <a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.&amp;nbsp" target="_blank">www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.&amp;nbsp</a>;
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Electromechanical Technical Support Representative

<h3>Job Description</h3>
Job Description
Position Title: Field Technical Support Representative
Location: 1025 Lenox Park Blvd, Atlanta, GA 30319
Anticipated Start Date: 06/02
Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 12 + Months Contract with Strong Possibility of Extension.
Job Type: [Contract (40 hours weekly)], [Onsite]
Pay Range: 25/hr. to - 27/hr.
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Client: DXC Technology
Essential Job Functions:
• Provides on-site field support to customers including installation, repair, and servicing of IT equipment.
• Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.
• Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.
• Documents all pertinent user information and the nature of problem reported with accuracy.
• Records all inventory transactions accurately to maintain service and inventory part accuracy.
• Assists in investigating and resolving complex installations and maintenance matters.
• Instructs customers in the operation and maintenance of systems and equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up testing.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis on system issue trends and solutions.
Basic Qualifications:
• High school diploma or G.E.D.
• Five or more years of field support experience.
• Experience working with corporate hardware, software and equipment.
• Able to lift 45 pounds.
• Able to work in the USA.
Other Qualifications:
• Deep understanding of computer hardware and software components.
• Experience navigating technical issues with a high level of customer service and empathy.
• Excellent verbal and written communication with the ability to tailor communication style to different audiences.
• Experience working in a dynamic, fast-paced environment.
• Shown success in team environments demonstrating shared responsibility and accountability.
• Strong analytical and problem-solving ability.
• Good time management and organizational skills.
Work Environment:
• Office environment.
• Dress code: Business casual.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

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