<h3>Job Description</h3>
Job DescriptionDescription:
Adamas Building Services is a specialty company providing property managers with White Glove Services for ALL your property needs 24/7. With a full complement of services for residential and commercial luxury properties, you can count on Adamas to exceed your expectations.
Adamas Building Services is looking for an exceptional customer service-oriented Concierge with experience working in luxury residential communities. Our company is a leading expert in the Residential Services market with properties throughout New Jersey, New York, Florida and Pennsylvania.
We have openings at our Yonkers location.
 
Schedule: Sunday through Thursday 10pm-6am
 
Pay Rate: $16.50/ Hour
 
The ideal candidate would be responsible for:
<ul>
<li>Meeting/Greeting residents and guests to determine the nature of their visit and maintain logbooks for all visitors</li>
<li>Answering phone calls and assisting callers with information and/or instructions for the building</li>
<li>Responding to inquiries on neighborhood services when applicable.</li>
<li>Receiving and overseeing deliveries, mail and packages for residents</li>
<li>Inspecting the buildings and grounds to ensure safety and cleanliness and reporting any issues to the maintenance department.</li>
<li>Assisting management with any request for residents in the building</li>
<li>Keeping lobby area, front desk and package are organized, neat and clean</li>
<li>Properly communicating with lead concierge and Management.</li>
<li>Providing excellent customer service</li>
</ul>
Requirements:
Requirements:
<ul>
<li> Excellent verbal and written communication skills</li>
<li> Must be professional, reliable, and have excellent customer service skills.</li>
<li>Ability to prioritize tasks according to importance in a fast-paced environment.</li>
<li>Dependable, punctual and able to work flexible working hours</li>
<li>Ability to use a general office equipment such as computer, telephone, fax machine, as well as other computer tracking systems used at the property.</li>
<li>Should be computer savvy with knowledge of Microsoft Word, Excel and Internet</li>
<li>Must maintain professional appearance and comply with prescribed uniform policy.</li>
</ul>
Other Requirements
<ul>
<li>Ability to be at work on a regular and consistent basis; Overtime may be required for this position.</li>
<li>Ability to work weekends and non-traditional holidays.</li>
<li>Must have reliable transportation.</li>
<li>Must pass comprehensive background check.</li>
</ul>
Benefits:
<ul>
<li> Weekly Pay</li>
<li> Medical, Dental, 401K</li>
<li> Vision</li>
<li> Employee Referral Program</li>
</ul>
EOE

Concierge

<h3>Job Description</h3>
Job DescriptionDescription:
Adamas Building Services is a specialty company providing property managers with White Glove Services for ALL your property needs 24/7. With a full complement of services for residential and commercial luxury properties, you can count on Adamas to exceed your expectations.
Adamas Building Services is looking for an exceptional customer service-oriented Concierge with experience working in luxury residential communities. Our company is a leading expert in the Residential Services market with properties throughout New Jersey, New York, Florida and Pennsylvania.
We have openings at our Jersey City location.
Schedule: Thursday-Monday 11pm-7am
Pay Rate: $17
The ideal candidate would be responsible for:
<ul>
<li>Meeting/Greeting residents and guests to determine the nature of their visit and maintain logbooks for all visitors</li>
<li>Answering phone calls and assisting callers with information and/or instructions for the building</li>
<li>Responding to inquiries on neighborhood services when applicable.</li>
<li>Receiving and overseeing deliveries, mail and packages for residents</li>
<li>Inspecting the buildings and grounds to ensure safety and cleanliness and reporting any issues to the maintenance department.</li>
<li>Assisting management with any request for residents in the building</li>
<li>Keeping lobby area, front desk and package are organized, neat and clean</li>
<li>Properly communicating with lead concierge and Management.</li>
<li>Providing excellent customer service</li>
</ul>
Requirements:
Requirements:
<ul>
<li> Excellent verbal and written communication skills</li>
<li> Must be professional, reliable, and have excellent customer service skills.</li>
<li>Ability to prioritize tasks according to importance in a fast-paced environment.</li>
<li>Dependable, punctual and able to work flexible working hours</li>
<li>Ability to use a general office equipment such as computer, telephone, fax machine, as well as other computer tracking systems used at the property.</li>
<li>Should be computer savvy with knowledge of Microsoft Word, Excel and Internet</li>
<li>Must maintain professional appearance and comply with prescribed uniform policy.</li>
</ul>
Other Requirements
<ul>
<li>Ability to be at work on a regular and consistent basis; Overtime may be required for this position.</li>
<li>Ability to work weekends and non-traditional holidays.</li>
<li>Must have reliable transportation.</li>
<li>Must pass comprehensive background check.</li>
</ul>
Benefits:
<ul>
<li> Weekly Pay</li>
<li> Medical, Dental, 401K</li>
<li> Vision</li>
<li> Employee Referral Program</li>
</ul>
EOE

<h3>Job Description</h3>
Job Description
Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.
The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating memorable experiences.
Key Responsibilities:
<ul>
<li>Act as the face of the property, leading by example</li>
<li>Facilitate communication between the property manager and the concierge team</li>
<li>Exceed expectations by providing anticipatory service and smooth accommodations</li>
<li>Address resident concerns and complaints promptly and professionally</li>
<li>Conduct weekly meetings with the property manager to identify areas for improvement</li>
<li>Manage team schedules and oversee weekly payroll</li>
<li>Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals</li>
<li>Implement and enforce accountability measures, disciplinary action, and performance coaching</li>
<li>Develop and implement new SOPs to continually improve concierge operations</li>
<li>Foster a positive work culture and environment</li>
<li>Enforce uniform and grooming standards</li>
<li>Participate in monthly regional director calls</li>
</ul>
Position Requirements:
<ul>
<li>A passion for delivering exceptional service and hospitality</li>
<li>Excellent verbal and written communication skills</li>
<li>Strong problem-solving and leadership abilities</li>
<li>Outstanding relationship-building skills</li>
<li>Ability to maintain confidentiality</li>
<li>A sense of pride and ownership in the position and property</li>
<li>Ability to respond quickly and genuinely to residents’ and guests’ requests</li>
<li>At least five years of hospitality experience</li>
<li>Exceptional interpersonal skills and guest service abilities</li>
<li>Organized, proactive, productive, and self-motivated with a positive attitude</li>
<li>Ability to maintain a neat and professional appearance</li>
<li>Ability to think clearly and make concise decisions under pressure</li>
</ul>
Secondary Responsibilities:
<ul>
<li>Build rapport and relationships with residents</li>
<li>Maintain professional telephone etiquette and message delivery</li>
<li>Log resident packages accurately, ensure timely delivery, and conduct package inventory audits</li>
<li>Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security</li>
<li>Assist in scheduling and completing amenities’ requests</li>
<li>Escort individuals as necessary</li>
<li>Walk the premises to ensure the highest standards are being met</li>
<li>Perform all other duties as assigned by the property manager or per property SOP’s</li>
<li>Flexibility to work nights, weekends, and holidays</li>
</ul>
Experience Requirements:
<ul>
<li>Leadership and supervisory skills and experience</li>
<li>Training and development experience</li>
<li>Exceptionally enthusiastic and positive individual</li>
<li>2 years’ experience in Hospitality, Multifamily or Upscale Hotel</li>
<li>2 years’ experience in a busy luxury retail environment</li>
<li>Must have experience delivering exceptional service</li>
</ul>
Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

Lead Concierge

<h3>Job Description</h3>
Job Description
 Kemper Development Company, located in the heart of Downtown Bellevue, is family-owned and fourth-generation company. Building community and fostering cultural growth has been a legacy of the Freeman family for over seven decades. This dedication to the betterment of Bellevue as a place to live and work and the creation of community-centric developments has and will always be the hallmark of the Freeman family and Kemper Development Company. 
We are currently looking for individuals that have a strong work ethic that upholds the values and goals of the company by performing their job to the best of their ability. You will be a great candidate if you are dependable, respectful, productive, and a good team player. 
Employees in this classification perform service and administrative level duties as Concierge serving Two Lincoln Tower.Work varies but is generally governed by company policies as described in the current Employee Policy Manual, regulations, and operating procedures. Job performance is reviewed regularly.
The Concierge is expected to act with a great deal of independence and initiative in daily performance of his/her duties, continuously demonstrating and maintaining proficiency in all related tasks. The Concierge will be an organized, energetic, self-starter with outstanding concierge and customer service skills, with the ability to multi-task, to react with appropriate levels of urgency to situations and events that require quick response with superb communication and problem-solving skills, to take ownership in all aspects of work and is passionate about providing five-star hotel quality service. The Concierge will be tested on his/her knowledge and be asked to demonstrate certain skills at regular intervals. Proficient English reading and writing skills and verbal communication skills are required. 
Required knowledge abilities and skills
The Concierge must display and maintain the following abilities and skills as a minimum requirement of the position. 
<ul>
<li>Proven ability to operate in a fast-paced, demanding environment while maintaining calm.</li>
<li>Proven ability to multi-task and prioritize.</li>
<li>Ability to translate 2LT’s vision for resident relations and customer service to all staff and constantly model our brand of luxury customer service.</li>
<li>Ability to work individually, as well as within a team and a team-centric environment</li>
<li>Self-motivation and strong initiative to accomplish goals, with a strong sense of responsibility.</li>
<li>Comfort with asking questions of residents or staff to get to the source of any issue or question.</li>
<li>Thorough knowledge of Microsoft Office: Word, Excel, and Outlook and a desire to improve these skills.</li>
<li>Reliability, diligence, dedication, resourcefulness, and attention to detail.</li>
<li>Strong English verbal and written communication skills and a willingness to improve upon these skills.</li>
<li>Ability to understand, remember and carry out written and oral instructions.</li>
<li>Ability to solve problems creatively and to think outside the box.</li>
<li>Thorough knowledge of the layout of all properties and entities within the Bellevue Collection. </li>
<li>A curiosity for new places, interesting things, restaurants, entertainment, places to enjoy in the area.</li>
</ul>
 
As a Concierge, you will: 
Within assigned areas of responsibility, this position requires the following. Other duties and projects will be assigned as needed.
<ul>
<li>Represent KDC and the 2LT Staff with professionalism and excellence in your role.</li>
<li>Follow all 2LT Service Standards and protocol, along with any training that is specifically provided.</li>
<li>Take responsibility for the building presentation: make sure walk-throughs are thorough and completed and the building is always operating at the highest level possible. </li>
<li>Welcome and acknowledge every resident and guest politely, eye contact, and a friendly verbal greeting, using names when possible.</li>
<li>Maintain organized, neat, and consistent presence at lobby workstation.</li>
<li>Respond to residents, guests and visitors request that may include but not limited to: restaurant reservations, recreation requests, floral orders, premium tickets for entertainment events, car service reservations, babysitting, dry cleaning, mail, notary, repairs, etc. by making arrangements with designated vendors or identifying appropriate providers according to KDC standards.</li>
<li>Respond to special requests from residents/guests with unique needs.</li>
<li>Anticipate services needed by asking questions to better understand needs and by watching/listening to preferences and acting on them whenever possible.</li>
<li>Actively listen and respond positively to questions, concerns, and requests to resolve issues, delight residents, and build trust.</li>
<li>Accurately and timely submit work orders to other departments as needed.</li>
<li>Gather, summarize, and share information about the property and the surrounding area amenities including special events and activities.</li>
<li>Maintain resident security: Announce all visitors, contractors, etc. to residents before allowing them to access to the building. Permit access only to authorized visitors.</li>
<li>Answer telephones using Two Lincoln Tower phone etiquette guidelines</li>
<li>Speak to residents, guest, and co-workers using clear, appropriate, and professional language.</li>
<li>Handle sensitive issues with employees, residents, and guests with tact, respect, diplomacy and confidentiality.</li>
<li>Support all co-workers and treat them with dignity and respect.</li>
<li>Provide refreshments to guests as requested.</li>
<li>Manage amenity room schedules and organize and clean up rooms as needed.</li>
<li>Troubleshoot technology issues as they arise. Request assistance from IT as needed.</li>
<li>Ensure all systems are ready for use during operating hours and properly turned off as needed.</li>
<li>Report any issues (building or resident), challenges, or other concerns to the 2LT management team timely and with full detail.</li>
<li>Assist the leasing team as needed.</li>
</ul>
Physical Demands typically involve, but are not limited to:
<ul>
<li>Primary functions require sufficient physical ability to work in an office setting and operate office equipment with extensive keyboarding and manual dexterity. CONTINUOUS standing or sitting, coupled with upward and downward flexion of neck, side-to-side turning of neck, and reaching with hands and arms; light to moderate finger pressure and tactile sensitivity sufficient to accurately manipulate keyboard, equipment controls, and office equipment; and pinch grasp to manipulate writing utensils. FREQUENT lifting of standard supplies and materials, such as maps, binders, clipboards, portable radios and objects weighing up to 10 lbs., reaching and stretching followed by standing from seated position and walking short to long distances as needed. OCCASIONAL kneeling, bending and squatting; lifting and carrying of objects weighing 11-25 lbs. and pushing and pulling objects weighing up to 10 lbs.</li>
<li>See in the normal visual range, including color, depth perception and the ability to adjust focus, with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment. See, read, and understand written information and instructions in all forms, including handwritten, hard copy or electronic communications formats. </li>
<li>Hear, understand, and respond to verbal information in person or by phone. Hearing capability must be in the normal audio range with or without correction, in order to fulfill the requirements of this position.</li>
</ul>
 
Qualifications:
<ul>
<li>Minimum High School Diploma or GED. </li>
<li>1-2 years’ experience in a customer service role, preferably within the hospitality industry.</li>
<li>1 year experience using Microsoft Office, particularly Outlook, Word, and Excel.</li>
</ul>
Benefits:
<ul>
<li>Paid Sick time </li>
<li>Paid Holidays </li>
<li>Annual Bonus </li>
<li>401K</li>
<li>Free Parking </li>
</ul>
Schedule: TBD
Pay: $24/hr.
Successful candidates will be required to pass a criminal background check, including credit report and drug screen. This job description reflects management’s assessment of essential functions. It does not restrict the tasks that may be assigned nor is it considered a contract of employment.

<h3>Job Description</h3>
Job Description
The Concierge is responsible for the guest/owner experience from pre-arrival, communication, coordination, delivery including follow-up of guest requests, promoting a positive, friendly, welcoming and “at your service” environment daily. This individual will make recommendations based on preferences, vendor relationships and local area. This position is also responsible for taking food and beverage orders and ensuring owners and guest are being served in a courteous and timely manner, provide a safe, clean, and enjoyable environment for all guest and maintaining the work area and pool area clean. This person will be responsible for the overall guest / owner experience and is empowered to handle a variety of guest challenges and request.
Must be available to work between 7am - 11pm 
Must be able to work Weekend and Holidays
Company Benefits:
<ul>
<li>Growth Opportunities &amp; stability</li>
<li>401K</li>
<li>Comprehensive Benefits-Medical, Dental &amp;Vision Plans</li>
<li>EAP-Employee Assistance program</li>
<li>PTO</li>
<li>Discounts through IHG, company Perks website &amp; FREE Vacation using ClubGO</li>
</ul>
ESSENTIAL DUTIES AND TASKS: 
<ul>
<li>Demonstrates a high level of service.</li>
<li>Follow up of guests/owner expectations.</li>
<li>Confirmation and delivery of services and/or products.</li>
<li>Plan activities for guests/owners.</li>
<li>Partner with resort outlets to assist the guests/owners.</li>
</ul>
EDUCATION and/or EXPERIENCE
<ul>
<li>GED or high school equivalent</li>
</ul>
CERTIFICATES, LICENSES, REGISTRATIONS
<ul>
<li>
Company will provide training for food handler and TABC license which is required to perform job duties.
</li>
</ul>
QUALIFICATIONS
<ul>
<li>Must have a strong knowledge of the Galveston area and the attractions and activities that occur.</li>
<li>Must have a strong knowledge of the Resort amenities and activities that occur.</li>
<li>Ability to be self-directed with attention to details.</li>
<li>Ability to work as part of a team and individually on occasions.</li>
<li>Must be able to stand and walk for long periods of time.</li>
<li>Must possess the ability to provide a high level of service consistently.</li>
<li>Bartending experience a plus.</li>
</ul>
#INDRO1

<h3>Job Description</h3>
Job Description
Alcove, Nashville’s newest premier address located right next to the emerging Nashville Yards, is looking to fill a Front Desk Concierge position. Alcove boasts 34 stories of stunning architecture and is stacked with breath taking rooftop amenities such as Nashville’s first clear acrylic bottom pool cantilevered over the sidewalk 34 floors below. If you are into luxury, convenience and state of the art technology, Alcove is the place to be.
This is a full-time position with an amazing compensation package – think competitive pay, ample paid time off and FREE healthcare plan. Yes, FREE healthcare!
The perfect Alcove Concierge will naturally:
<ul>
<li>Exhibit a positive and professional first impression to all residents, and prospects.</li>
<li>Greet and direct residents and visitors with a pleasant attitude.</li>
<li>Develop and retain cohesive, professional relationships with residents, vendors, coworkers and contractors.</li>
<li>Take pride in professional telephone etiquette and message delivery. </li>
<li>Accurately log guest packages, ensure timely delivery, and perform package inventory audits. </li>
<li>Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.</li>
<li>Assist in the scheduling and completion of all amenities’ requests including local transportation, residents move-ins, dry-cleaning, and package delivery, etc. </li>
<li>Maintain confidentiality. </li>
<li>Walk the premises to ensure the highest standards are being met.</li>
<li>Perform all other duties as assigned.</li>
<li>Must be able to work flexible schedules including nights, weekends, and holidays. </li>
<li>Deliver exemplary customer service to our current residents whether assisting with concierge services, maintenance service requests or executing the renewal lease.</li>
</ul>
Position requirements include:
<ul>
<li>Taking pride and ownership in the role and in Alcove.</li>
<li>A positive attitude.</li>
<li>Excellent verbal and written communication skills. </li>
<li>Excellent problem-solving skills. </li>
<li>Possess amazing interpersonal skills and exceptional guest service abilities.</li>
<li>Be organized, proactive, productive, and self-motivated.</li>
<li>Maintain a neat and professionally well-groomed appearance and workspace.</li>
<li>Think clearly, quickly, and efficiently and make concise decisions, even under pressure.</li>
</ul>
 In return, you will receive:
<ul>
<li>Excellent Pay including paid healthcare benefits.</li>
<li>Career growth and advancement.</li>
<li>True team environment.</li>
<li>Work with a unique, entrepreneurial group focused on delivering excellence in every way.</li>
</ul>

<h3>Job Description</h3>
Job Description
Overview
Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be. From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual – and community – in reaching new heights. We elevate wellness and strive to anticipate every need to offer a life more inspired. 
Atria Senior Living’s Coterie brand has openings for individuals looking for a career with outstanding benefits, including:
<ul>
<li>Paid holidays and PTO</li>
<li>Community employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees.</li>
<li>Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results</li>
<li>Benefits package also includes Health, Dental, Vision, and Life Insurance</li>
<li>Retirement Savings Plan / 401(k) employer match</li>
<li>Tuition reimbursement (U.S Based Communities)</li>
</ul>
*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
 
Responsibilities
<ul>
<li>Serves as point of contact for all resident requests and telephone calls except those of an emergency nature (includes, but not limited to helping residents who require assistance making outgoing calls; answering questions about activities, outings, and appointment times; putting residents in contact with appropriate dept. managers; providing stamps; making change).</li>
<li>Coordinates services for residents and their family members (includes, but not limited to dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services; following up after services were rendered to confirm that they were satisfactory).</li>
<li>Maintains extremely high standards of customer service (includes, but not limited to meeting with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services; tracking residents’ and family members’ concerns and complaints and immediately making department managers aware).</li>
<li>Answers questions regarding local stores, attractions and services.</li>
<li>Ensures that the lobby area and first floor common areas and restrooms are at all times clean and welcoming (includes, but not limited to making sure that background music is appropriate and in keeping with residents’ tastes; ordering fresh floral arrangements and changing the water daily; doing a 1st floor walk through at the start of shift and every 2 hours afterwards and communicating with housekeeping and maintenance staff persons regarding any areas of concern).</li>
<li>Coordinates the community’s transportation schedule (includes, but not limited to being aware of Engage Life outings and coordinating medical transportation that does not conflict; scheduling appointments for residents and, when Atria transportation is not available, assisting residents in coordinating alternative transportation; providing written confirmation of appointments for residents; making reminder calls to residents prior to medical appointments and Engage Life outings to help insure that transportation leaves on-time).</li>
<li>Serves as a liaison between the dining room and residents (includes, but not limited to accepting guest meal reservations and communicating these reservations to the dining room manager; making reminder calls to residents who are not in the dining room at their scheduled meal time; maintaining R.S.V.P. lists for community events, family events and holiday meals).</li>
<li>May supervise the front desk reception staff and drivers; maintains a working knowledge of the Security/Door Attendant and Receptionist positions and provides coverage as needed.</li>
<li>May drive company vehicle from community to social and other various destinations (only if required by community).</li>
<li>May perform other duties as assigned. </li>
</ul>
 
Qualifications
<ul>
<li>High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.</li>
<li>Basic First Aid and CPR certification where required.</li>
<li>Must successfully complete all Atria specified training programs.</li>
<li>Able to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li>
<li>Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.</li>
<li>Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</li>
<li>Able to work various schedules and shifts as needed.</li>
<li>Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed. </li>
</ul>

<h3>Job Description</h3>
Job Description
Reception and Greeting:
<ul>
<li>Welcome visitors, prospective residents, and family members with a warm and courteous demeanor.</li>
<li>Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls after transferring to the appropriate person or department.</li>
<li>Take accurate messages as necessary.</li>
<li>Provide general information about the assisted living community and its services to callers and visitors.</li>
<li>Monitor all visitors, third party providers and residents and ensure that they sign in and out of community.</li>
<li>Operate and use appropriately the radio communications system.</li>
<li>Accept /sign for overnight packages and call department to inform them of the delivery.</li>
<li>Make PA announcements as required by administration.</li>
<li>Wear proper and clean company uniform.</li>
</ul>
Sales Inquiry Handling:
<ul>
<li>Receive incoming sales inquiries, whether by phone or in-person visits.</li>
<li>Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry.</li>
</ul>
Administrative Support:
<ul>
<li>Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, Sort and distribute interoffice mail.</li>
<li>Ensure that the front desk area and lobby is tidy and presentable.</li>
<li>Accept monthly Resident rent checks on behalf of the accounting office.</li>
<li>Accept maintenance work orders.</li>
</ul>
Resident and Guest Support:
<ul>
<li>Engage with prospective residents and their families to understand their needs and interests.</li>
<li>Provide assistance to residents and their families with their inquiries, requests, and concerns.</li>
<li>Offer guidance and information on community activities, events, and amenities.</li>
<li>Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook.</li>
<li>Make trip reminder calls to residents as directed by Director of Resident Services and/or Director of Recreation</li>
<li>Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.</li>
</ul>
Emergency Response:
<ul>
<li>Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members.</li>
<li>Knowledge of security/fire alarm systems and procedures.</li>
<li>Monitor security and emergency call systems.</li>
<li>Knowledge of appropriate response to emergency situations.</li>
<li>Maintain home base at the front desk during an emergency.</li>
</ul>
Adherence to Policies and Regulations:
<ul>
<li>Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines.</li>
<li>Stay updated with information related to the assisted living community's services.</li>
</ul>

<h3>Job Description</h3>
Job Description
The Concierge is responsible for the guest/owner experience from pre-arrival, communication, coordination, delivery including follow-up of guest requests, promoting a positive, friendly, welcoming and “at your service” environment daily. This individual will make recommendations based on preferences, vendor relationships and local area. This position is also responsible for taking food and beverage orders and ensuring owners and guest are being served in a courteous and timely manner, provide a safe, clean and enjoyable environment for all guest and maintaining the work area and pool area clean. This person will be responsible for the overall guest / owner experience and is empowered to handle a variety of guest challenges and request.
Company Benefits:
<ul>
<li>Growth Opportunities &amp; stability</li>
<li>401K</li>
<li>Comprehensive Benefits-Medical, Dental &amp;Vision Plans</li>
<li>EAP-Employee Assistance program</li>
<li>PTO</li>
<li>Discounts through IHG, company Perks website &amp; FREE Vacation using ClubGO</li>
</ul>
ESSENTIAL DUTIES AND TASKS: 
<ul>
<li>Demonstrates a high level of service.</li>
<li>Follow up of guests/owner expectations.</li>
<li>Confirmation and delivery of services and/or products.</li>
<li>Plan activities for guests/owners.</li>
<li>Partner with resort outlets to assist the guests/owners.</li>
</ul>
EDUCATION and/or EXPERIENCE
<ul>
<li>GED or high school equivalent</li>
</ul>
CERTIFICATES, LICENSES, REGISTRATIONS
<ul>
<li>Company will provide training for food handler and TABC license which is required to perform job duties.</li>
</ul>
QUALIFICATIONS
<ul>
<li>Must have a strong knowledge of the Galveston area and the attractions and activities that occur.</li>
<li>Must have a strong knowledge of the Resort amenities and activities that occur.</li>
<li>Ability to be self-directed with attention to details.</li>
<li>Ability to work as part of a team and individually on occasions.</li>
<li>Must be able to stand and walk for long periods of time.</li>
<li>Must possess the ability to provide a high level of service consistently.</li>
<li>Bartending experience a plus.</li>
<li>Must be available to work between 7am - 11pm </li>
<li>Must be able to work weekends and holidays.</li>
</ul>

<h3>Job Description</h3>
Job Description
Overview
We create communities where employees thrive in their work, helping our residents thrive in their homes.
Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:
<ul>
<li>Paid holidays and PTO</li>
<li>Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees</li>
<li>Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results</li>
<li>Benefits package also includes Health, Dental, Vision, and Life Insurance</li>
<li>Retirement Savings Plan / 401(k) employer match</li>
<li>Tuition reimbursement (U.S Based Communities)</li>
</ul>
*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
 
Responsibilities
<ul>
<li>Serves as point of contact for all resident requests and telephone calls except those of an emergency nature (includes, but not limited to helping residents who require assistance making outgoing calls; answering questions about activities, outings, and appointment times; putting residents in contact with appropriate dept. managers; providing stamps; making change).</li>
<li>Coordinates services for residents and their family members (includes, but not limited to dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services; following up after services were rendered to confirm that they were satisfactory).</li>
<li>Maintains extremely high standards of customer service (includes, but not limited to meeting with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services; tracking residents’ and family members’ concerns and complaints and immediately making department managers aware).</li>
<li>Answers questions regarding local stores, attractions and services.</li>
<li>Ensures that the lobby area and first floor common areas and restrooms are at all times clean and welcoming (includes, but not limited to making sure that background music is appropriate and in keeping with residents’ tastes; ordering fresh floral arrangements and changing the water daily; doing a 1st floor walk through at the start of shift and every 2 hours afterwards and communicating with housekeeping and maintenance staff persons regarding any areas of concern).</li>
<li>Coordinates the community’s transportation schedule (includes, but not limited to being aware of Engage Life outings and coordinating medical transportation that does not conflict; scheduling appointments for residents and, when Atria transportation is not available, assisting residents in coordinating alternative transportation; providing written confirmation of appointments for residents; making reminder calls to residents prior to medical appointments and Engage Life outings to help insure that transportation leaves on-time).</li>
<li>Serves as a liaison between the dining room and residents (includes, but not limited to accepting guest meal reservations and communicating these reservations to the dining room manager; making reminder calls to residents who are not in the dining room at their scheduled meal time; maintaining R.S.V.P. lists for community events, family events and holiday meals).</li>
<li>May supervise the front desk reception staff and drivers; maintains a working knowledge of the Security/Door Attendant and Receptionist positions and provides coverage as needed.</li>
<li>May drive company vehicle from community to social and other various destinations (only if required by community).</li>
<li>May perform other duties as assigned. </li>
</ul>
 
Qualifications
<ul>
<li>High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.</li>
<li>Basic First Aid and CPR certification where required.</li>
<li>Must successfully complete all Atria specified training programs.</li>
<li>Able to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li>
<li>Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's.</li>
<li>Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</li>
<li>Able to work various schedules and shifts as needed.</li>
<li>Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed. </li>
</ul>

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