Job Description
Job DescriptionDescription:
Escondido Golf & Lake Club is seeking a warm, highly motivated, service-driven professional to join our Member Services team. This role is ideal for someone who thrives in a luxury hospitality environment, enjoys building relationships, and takes pride in delivering exceptional service to Members, guests, and visitors.
About the Role
The Front Desk & Member Services Coordinator is often the first point of contact for our Members and guests. This position supports daily Club operations, lodging reservations, event coordination, and Member communication. A positive, polished demeanor and the ability to multitask in a fast-paced environment are essential.
Key Responsibilities
- Manage incoming calls and direct inquiries to the appropriate team members; take accurate messages.
- Provide warm welcomes, information, directions, and fond farewells to Members, guests, realtors, and visitors.
- Maintain strong knowledge of Club policies, amenities, operating hours, menus, specials, and current events.
- Make reservations for amenities and suggest activities to enhance the Member experience.
- Coordinate lodging reservations, communicate with cottage owners, and track guest stays.
- Support the Clubhouse Manager and Director of Events in creating and coordinating social events.
- Maintain vendor communication and relationships.
- Document Club communication history and stay informed on newsletters and email blasts.
- Create a Daily Report summarizing lodging, transportation, events, menus, and other key updates.
- Attend staff, BEO, and committee meetings as needed.
- Become proficient in Jonas for ticketing, Member profiles, directory updates, and photo uploads.
- Maintain strong rapport with all departments to ensure smooth resolution of Member concerns.
- Manage membership collateral, orientation packets, and brochure supplies.
- Greet prospects and realtors; complete Membership Interest Cards for follow-up.
- Maintain an organized, welcoming front desk environment.
- Accept and process To-Go orders accurately.
- Coordinate lodging requests, contracts, confirmations, billing, and payment tracking.
- Inspect rental homes for readiness and quality; meet guests for check-ins and check-outs.
- Log and manage lost-and-found items.
- Submit invoices to homeowners and accounting.
- Coordinate repairs and maintenance with Facilities and Residential Services.
- Obtain bids from subcontractors and oversee work quality and timeliness.
- Update homeowners regularly and maintain daily rental home status records.
- Investigate service or equipment complaints and take corrective action.
Requirements:
Qualifications
- High school diploma or equivalent required.
- Experience in hospitality or private club environments preferred.
- Strong customer service and sales skills.
- Excellent verbal and written communication skills.
- Strong computer proficiency (Word, Excel, Jonas, Club Essential).
- Exceptional organizational, follow-up, and multitasking abilities.
- Ability to work weekends, holidays, and during Member events.
- Professional, positive, and polished demeanor.
- Ability to handle conflict with grace and professionalism.