<h3>Job Description</h3>
Job DescriptionJob Title: Help Desk Analyst Job Code: PA 777638 Client: Commonwealth of PA PennDOT Location: 1101 South Front St., Harrisburg, PA 17104 (100% Onsite, locals preferred) Contract Duration: Until 06/30/2026 Hours: Mon-Fri 8 AM 5 PM (Quarterly Saturday 8 AM 12 PM, notice given) Position Overview: PennDOT is seeking a Help Desk Analyst to provide Tier 1 technical support for end users. This is a 100% onsite position requiring excellent customer service, communication, and reliability. Candidates must be local to Harrisburg, PA. Key Responsibilities: 
<ul>
<li>Provide technical assistance and support for hardware, software, and systems via phone </li>
<li>Investigate and resolve computer and software issues </li>
<li>Answer questions using technical knowledge and diagnostic procedures </li>
<li>Create and escalate Remedy tickets to Tier 2 or 3rd party support as needed </li>
<li>Reset/restore User IDs and passwords via RACF or Active Directory </li>
<li>Maintain documentation and diagnostic aids </li>
<li>Support users with limited computer knowledge </li>
<li>Work reliably in a team environment and complete assigned tasks </li>
<li>Display strong customer service and communication skills </li>
</ul>
Required Skills &amp; Experience: 
<ul>
<li>1+ years IT Service Desk and/or Call Center experience </li>
<li>Experience with call tracking and ticketing software </li>
<li>Attention to detail and resourcefulness using supplied documentation </li>
<li>Ability to support users with limited computer knowledge </li>
<li>Strong communication skills and professional telephone manner </li>
<li>Basic Active Directory administration (User &amp; Security Group) </li>
<li>Strong knowledge of Windows 7 and Office 365 environments </li>
<li>Experience troubleshooting Office 365 (permissions, calendar sharing, delegation) </li>
<li>Excellent organizational skills </li>
<li>Self-motivated achiever with focus on customer service </li>
</ul>
Additional Notes: 
<ul>
<li>Training cycle is 34 weeks; start date typically 23 weeks post-acceptance </li>
<li>Telework allowed every Friday </li>
<li>Hour-long in-person interview required </li>
<li>Must comply with government equipment restrictions (cannot be used outside the US) </li>
<li>This is an operational position; Tier 2 work is not required </li>
<li>Reliability and communication are key to success in this role </li>
</ul>
Pre-Screen Questions: 
<ol>
<li>Are you local to Harrisburg, PA? Where do you reside? </li>
<li>Do you understand this is a Tier 1 position with phones, password resets, and application support only? </li>
<li>Do you understand this position is 40 hours per week? </li>
<li>Will you comply with government equipment restrictions? </li>
</ol>

Help Desk Analyst

<h3>Job Description</h3>
Job Description
Our client is seeking a&nbsp;Help Desk Analyst&nbsp;who enjoys solving problems, helping people, and keeping operations running smoothly. This role is ideal for someone with strong technical knowledge, excellent communication skills, and a customer-first mindset.
As a Help Desk Analyst, you will be the primary point of contact for handling incoming tech support requests, resolving software and hardware issues, and ensuring end users feel supported. You will also collaborate with the IT team to escalate complex issues and maintain accurate documentation.
Responsibilities:
<ul>
<li>Respond to calls and emails from end users during designated Help Desk hours.</li>
<li>Diagnose and troubleshoot advanced-level issues with computer software, hardware, and peripherals.</li>
<li>Escalate complex problems to the appropriate IT staff while keeping users informed.</li>
<li>Log and track all support requests to ensure timely resolution.</li>
<li>Set up and install hardware and software for users as needed.</li>
<li>Maintain user accounts (Windows, email, shared drives, etc.).</li>
<li>Provide mentorship to junior Help Desk staff when needed.</li>
<li>Monitor support trends and report recurring issues to improve IT processes.</li>
<li>Assist with IT equipment inventory and mobile device management.</li>
<li>Occasionally travel to nearby office locations for on-site support.</li>
</ul>
Qualifications:
<ul>
<li>Associate’s degree in Information Technology or related field (or equivalent experience).</li>
<li>Minimum of 5 years of experience in a help desk or technical support role.</li>
<li>Strong verbal communication and customer service skills.</li>
<li>Ability to remain calm and helpful while resolving technical issues.</li>
<li>Familiarity with common IT systems, hardware, and troubleshooting tools.</li>
<li>Strong attention to detail and problem-solving abilities.</li>
<li>Valid driver’s license and acceptable driving record (for occasional local travel).</li>
</ul>
Compensation:&nbsp;$55,000–$80,000 per year based on experience.
Company DescriptionHIRE CONNECTIONS serves primarily the greater Denver Metro area. We are locally based and a female-owned business. Our approach to employment is progressive by understanding the specific and personal needs of what makes a great CONNECTION. With over 50 years of staffing experience and 20 years of continued growth within the life of Hire Connections, we will elevate your level of staffing expectations and career choice opportunities. 
<h3>Company Description</h3>
HIRE CONNECTIONS serves primarily the greater Denver Metro area. We are locally based and a female-owned business. Our approach to employment is progressive by understanding the specific and personal needs of what makes a great CONNECTION. \r\n\r\nWith over 50 years of staffing experience and 20 years of continued growth within the life of Hire Connections, we will elevate your level of staffing expectations and career choice opportunities.

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst to provide efficient technical support to employees in a Windows-based environment. This is a long-term contract position located in Coatesville, Pennsylvania, requiring a hands-on approach to troubleshooting and resolving hardware and software issues. The role involves working onsite five days a week with the possibility of hybrid flexibility after ramp-up. Responsibilities: • Deliver first-line deskside and remote support to approximately 120 employees, including troubleshooting Windows-based systems and a small number of Mac devices. • Diagnose and resolve issues related to applications, desktops, laptops, and other hardware. • Utilize Intune to manage and deploy laptops and ensure proper setup. • Perform imaging of desktops and laptops, customizing images as needed to meet user requirements. • Maintain and track helpdesk tickets in the ticketing system, ensuring timely resolution of issues. • Support Active Directory by managing user permissions and access. • Install, configure, and repair desktop hardware and peripherals. • Provide guidance and training to users on basic technical issues and system functionalities. • Collaborate with team members to ensure consistent and high-quality support across the organization.• Minimum of 2-3 years of experience in a technical support or help desk role. • Strong knowledge of troubleshooting techniques for Windows 10 systems and basic Mac support. • Proficiency in desktop imaging and customization processes. • Familiarity with Windows Intune for device management. • Experience with Active Directory for user access and permissions. • Solid understanding of desktop hardware and peripheral setup and maintenance. • Ability to work onsite five days a week in Coatesville, Pennsylvania. • Excellent communication and problem-solving skills to assist users effectively.

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Help Desk Analyst II to join our team in Woburn, Massachusetts. In this role, you will provide exceptional technical support and assistance to internal customers while maintaining a high level of attention to detail and accuracy. As part of a collaborative environment, you will contribute to the continuous improvement of departmental success. This is a long-term contract position offering an excellent opportunity for growth within the detail-oriented services industry. Responsibilities: • Deliver timely and courteous technical support to internal users, ensuring issues are resolved effectively. • Apply troubleshooting expertise to diagnose and resolve hardware, software, and system-related problems. • Maintain detailed records of customer interactions and solutions using designated computer applications. • Configure and deploy hardware and software systems, ensuring compatibility and functionality. • Provide support for devices such as Apple products, Mac computers, and Android systems. • Utilize knowledge of Active Directory, Citrix, and Cisco technologies to resolve network and system issues. • Assist in managing configuration settings and deployments to optimize system performance. • Collaborate with team members to identify and implement improvements in service delivery. • Educate users on best practices for utilizing hardware and software efficiently. • Ensure compliance with company policies and procedures while delivering technical solutions.• Minimum of 1 year of experience in a help desk or technical support role. • Proficiency in troubleshooting and supporting computer hardware and software systems. • Familiarity with technologies such as Active Directory, Citrix, Cisco, and configuration management. • Experience with Apple devices, Mac computers, and Android systems. • Strong knowledge of Microsoft applications and operating systems. • Ability to manage deployments and maintain system configurations. • Excellent communication and problem-solving skills. • Commitment to providing outstanding customer service and technical assistance.

Help Desk Analyst II

<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this long-term contract role, you will provide expert technical support for macOS devices within a managed enterprise environment. Your ability to resolve issues efficiently and deliver exceptional customer service will be critical to maintaining smooth IT operations within the organization. Responsibilities: • Offer comprehensive support for macOS devices, including installation, setup, and troubleshooting in an enterprise environment. • Perform hardware diagnostics and repairs, install peripherals, and address common technical issues. • Configure new computers by installing operating systems, software, and ensuring compliance with security standards. • Handle password resets and manage user accounts in alignment with company policies. • Diagnose and resolve hardware and software issues using remote support tools and a ticketing system. • Collaborate with the IT team to ensure consistent delivery of technical support services and escalate complex problems when necessary. • Communicate professionally with end-users while providing guidance on IT procedures and best practices. • Stay updated on macOS advancements, security protocols, and features to enhance support capabilities.• Proven experience providing technical support for macOS devices within a managed enterprise environment. • Skilled in performing basic hardware repairs, device setup, and troubleshooting tasks. • Familiarity with endpoint management tools such as Intune or similar systems. • Strong problem-solving abilities and capability to work independently or as part of a team. • Excellent communication skills combined with a customer-focused approach. • Proficiency in Active Directory and Windows 10. • Experience managing service desk tickets and resolving technical issues. • Knowledge of basic Windows troubleshooting techniques.

Help Desk Analyst III

<h3>Job Description</h3>
Job Description
Years of Experience: 0 - 2 years of experience
Education Requirements: Associate’s degree in IT, Computer Science, or related discipline
Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.
Position Description: Responds to end-user requests for technical assistance by phone, email, or ServiceNow system.
Responsibilities:
· Serve as the initial point of contact for users needing technical assistance
· Diagnose and resolve common issues with hardware, software, and networks
· Perform remote troubleshooting, documenting issues and solutions
Escalates more complex problems to higher support levels
Requirements
Required Skills: 
· Associate’s degree in IT, Computer Science, or related discipline or two additional years of experience if no degree 
· Public trust security clearance
Preferred Skills
· CompTIA A+*, HDI Desktop Support Technician*, ITIL v4 Foundations* are preferred
Soft Skills:
· Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
· Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. 
· Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.
· Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency. 
· Results oriented: Able to drive things forward regardless of personal interest in the task.
Benefits
SES provides a competitive salary and the following benefits:
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>AD&amp;D</li>
<li>STD</li>
<li>LTD</li>
<li>Company paid Life Insurance</li>
<li>401k with employer contribution</li>
<li>Paid Time Off</li>
<li>Pet Insurance</li>
</ul>

<h3>Job Description</h3>
Strong communication skills; both written and spoken.
Required/Desired Skills Skill Required/Desired Amount of Experience Promptly answer help desk phone Required 3 Years Promptly respond to help desk emails Required 3 Years Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource Required 3 Years Perform agency computer repairs, as needed Required 3 Years Install software/updates on agency computers as needed Required 3 Years Assist senior technical staff as requested with lower level job tasks such as acquiring data and running reports Required 3 Years Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery Required 1 Years Create ServiceNow incidents for all phone and email requests Required 1 Years Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment Required 1 Years

<h3>Job Description</h3>
Job DescriptionHelp Desk Analyst *This is a hybrid position with a rotating schedule of 1 week onsite, 1 week remote Description:
<ul>
<li>The Help Desk Analyst is doing call center work. </li>
<li>They are taking calls and helping people on the computer with logins resets and assistance getting through applications and escalating tickets to tier two when necessary. </li>
<li>There is no wiring hooking up or unhooking anything no remote access nothing like that.</li>
<li>The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.</li>
</ul>
 Responsibilities:
<ul>
<li>Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.</li>
<li>Ascertains the nature of problem determine whether problem is caused by hardware such as modem printer cables or telephone or is an application issue and logs in tracking system.</li>
<li>Escalates issues in accordance with defined procedures.</li>
<li>Assists users through problem solving steps.</li>
<li>Uses technical databases to research problems and talks with co-workers to research problem and find solution.</li>
<li>Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.</li>
<li>Assists in coordination of changes upgrades and new products ensuring systems will operate correctly in current and future environment.</li>
<li>Provides accurate and complete answers to general use and administrative environment questions in a timely manner.</li>
<li>Communicates accurate and useful status updates.</li>
<li>Manages and reports time spent on all work activities.</li>
<li>Follows quality standards.</li>
<li>Able to work in a team environment.</li>
<li>Completes assigned tasks.</li>
<li>Strong communication skills both written and spoken.</li>
</ul>
 Required Skills/Knowledge/Experience:
<ul>
<li>Promptly answer help desk phone, Required 3 Years</li>
<li>Promptly respond to help desk emails, Required 3 Years</li>
<li>Escalate issues to senior staff members by assigning ServiceNow incidents to the appropriate technical resource, Required 3 Years</li>
<li>Perform agency computer repairs, as needed, Required 3 Years</li>
<li>Install software/updates on agency computers as needed, Required 3 Years</li>
<li>Assist senior technical staff as requested with lower-level job tasks such as acquiring data and running reports, Required 3 Years</li>
<li>Run daily reports and hand deliver the reports or insert into inter-company mail envelopes for pick-up and delivery, Required 1 Years</li>
<li>Create ServiceNow incidents for all phone and email requests, Required 1 Years</li>
<li>Provide assistance with cable clean-up, installations, data center cleaning, moving or racking of equipment, Required 1 Years</li>
</ul>
 Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration! &nbsp; #AC

<h3>Job Description</h3>
Job Description
***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume***
 
Functional Role: Technical Coordinator/Customer Success
Location: Ventura, CA *onsite*
Salary: $75,000-$85,000
 
We are looking for a dedicated Customer Success Specialist to join our client's team in Ventura, California. In this role, you will provide exceptional support to resolve technical issues and ensure smooth operations for end-users. This position requires a blend of strong interpersonal skills and a foundational understanding of IT systems.
 
 
What You’ll Do:
<ul>
<li>Handle customer inquiries via email and phone, converting requests into tickets.</li>
<li>Assign and manage tickets across the help desk team.</li>
<li>Identify patterns in recurring issues and help streamline solutions.</li>
<li>Provide outstanding customer service while developing technical skills.</li>
</ul>
Must-Have:
<ul>
<li>Excellent customer service and problem-solving abilities.</li>
<li>Strong written and verbal communication skills.</li>
<li>Fundamental technical knowledge or strong aptitude to learn IT systems.</li>
<li>Ability to recognize patterns and stay organized in a ticketing environment.</li>
</ul>
Skills That Set You Apart:
<ul>
<li>Leadership and mentoring ability.</li>
<li>Analytical thinking and time management.</li>
<li>Strong collaboration and organizational skills.</li>
<li>Commitment to delivering excellent customer experiences.</li>
</ul>
If you’re eager to grow in IT and have the soft skills to make an impact, we’d love to hear from you!
 
***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume***

<h3>Job Description</h3>
Job Description
This position is for an IT Field Tech of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT.
Roles and Responsibilities:
<ul>
<li>Support the NCR Aloha POS systems.</li>
<li>Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits.</li>
<li>Repair and upgrade computers and laptops as needed.&nbsp;Build and deploy new systems when required.</li>
<li>Install software applications to IT department specifications.</li>
<li>On-call rotation:&nbsp;providing remote and onsite support after normal business hours as needed.&nbsp;This is a seven-day responsibility – most of which is on the weekend.</li>
<li>Pull and terminate network cable runs and camera cable runs as needed.</li>
<li>Install network cabinets and network related equipment.</li>
<li>Support our digital surveillance environment (cameras, DVRs, etc.).</li>
<li>Assist the Director of IT with various projects.</li>
</ul>
Core Experience:
<ul>
<li>Windows 11/10, reinstall OS on laptops/desktops via Microsoft’s installation process or an imaging process.</li>
<li>PC hardware repair experience.</li>
<li>MS Office Suite Products.</li>
<li>Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience.&nbsp;Demonstrate (explain) IPV4 networks and what the different configuration components mean.</li>
<li>Desktop/server remote control software experience.</li>
<li>CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting.</li>
<li>Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages.</li>
<li>General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing).</li>
<li>Help Desk Ticketing System.</li>
</ul>
Preferred Experience:
<ul>
<li>A+ certification.</li>
<li>Point of Sale device/system experience.</li>
<li>Headset/Speed of Service equipment.</li>
</ul>
Non-Technical Skills:
<ul>
<li>Self-motivated.</li>
<li>Be very comfortable with air and ground travel; could travel 1 – 2 weeks at a time plus day trips.</li>
<li>Team player, personable, energetic, approachable.</li>
<li>Ongoing willingness to learn and assist with documentation.</li>
<li>Ability to drive a car, their own car, and has a good driving record.</li>
<li>Outstanding and professional customer service skills; be very comfortable conversing with customers.</li>
<li>General knowledge of tools/power tools, ladders.</li>
<li>Ability to lift 50 lbs.</li>
<li>Comfortable accessing building roofs.</li>
</ul>
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