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<h3>Job Description</h3>
Job Description**This position is for a Substitute/PRN position with varying hours and shifts. This schedule would change weekly based on the needs of staffing and the candidate's availability. Healthcare Support Tech positions give priority to candidates with a valid CNA license** 
GHA Autism Supports is seeking qualified Substitute Direct Healthcare Tech I to join our team. Substitutes work on an as-needed basis. The right candidate for this position will be flexible, creative, motivated and self-directed in providing support to individuals with autism. Hours for the position may vary, and may require morning, holiday, and/or weekend availability. Preference will be given to candidates who are available to work on any shift (1st, 2nd or 3rd) and who are available to work 12-hour shifts on Saturdays and Sundays. Substitutes are expected work at least one shift every month, and must attend trainings as scheduled to maintain required credentials.
BASIC FUNCTION: To integrate GHA’s mission, vision and values by providing professional, person-centered guidance and support to individuals who have autism. This position provides personal or medical care as needed, teaches appropriate behaviors and provides behavior management assistance. The Direct Support Trainer assists people with autism in developing daily living skills, reaching personal goals, and becoming more integrated into their community.
QUALIFICATIONS: High school diploma or equivalent required. Valid driver’s license required. Dependability and reliability required. Essential functions of the position include English language proficiency in both written and spoken English. Applicants must exhibit good communication skills and the ability to verbally express thoughts clearly. Applicant must accurately complete written documentation in a timely manner. Must have the ability to operate and navigate a personal computer. Must have the ability to work well with others, show a positive attitude, and maintain confidentiality. Driving record must meet our insurability standards. Must pass a comprehensive criminal background check and be at least 18 years of age.
ESSENTIAL FUNCTIONS:
<ul>
<li>Follow, implement, and provide feedback with person-centered and behavioral outcomes.</li>
<li>Plan, perform, or assist with care or activities with individuals according to their preference or needs, to include, but not limited to, household chores (cooking, cleaning, personal hygiene, laundry, dishes, vacuuming, fixing bed, household maintenance, etc.), community involvement, social, recreation and leisure skills, communication skills, personal safety skills, appropriate behavior.</li>
<li>Provide opportunities for new experiences in the community or home.</li>
<li>Maintain confidentiality in all aspects of the job.</li>
<li>Ensure the safety and well-being of the individual(s) served at all times.</li>
<li>Assist individual(s) served by GHA with self-advocacy skills and promote independence.</li>
<li>Transport individuals (adhering to all safety policies and laws) as needed to meet program objectives and individual needs.</li>
<li>Exhibit flexibility to changing situations and be able to adapt as necessary.</li>
<li>Participate in required meetings and trainings.</li>
<li>Take direction and initiate actions that will allow for cross-training at multiple sites if required.</li>
<li>If applicable to the person, apply therapeutic intervention techniques as needed to individuals with verbal or physical aggression.</li>
<li>If applicable to the person, assist with or perform personal care—bathing, bowel and bladder care, showering, exercising, feeding, hair care (brushing, washing, styling, shaving), dental care (brushing, flossing, dentures), nail clipping, etc.</li>
<li>Medication management, if applicable to the individual. Ensure proper medication administration.</li>
<li>Maintain accurate financial management and documentation of client funds.</li>
<li>Ability to effectively manage and redirect behaviors, both physical and verbal.</li>
<li>Other duties as assigned.</li>
</ul>

Substitute Healthcare Support Tech I

<h3>Job Description</h3>
Job DescriptionDescription:
Private Duty Office Support Specialist 
Nice to Have - Certified Nursing Assistant License
 
Position Summary: Supports the Business Office Manager and clinical leaders in maintaining accurate and timely back office, clerical, and select business office support functions. 
 
ESSENTIAL FUNCTIONS: Reasonable accommodations may enable individuals with disabilities to perform essential functions. 
<ul>
<li> Receives and relays messages for assigned interdisciplinary team staff. </li>
<li> Supports the organization’s customer service program by promoting and maintaining a responsive, knowledgeable, and accessible approach to all customer contacts. </li>
<li> Under the direction of the Business Office Manager and with the Team Assistants, maintains assigned MD orders management and tracking systems with accurate/up-to-date information. Utilizes the EMR tracking, sign-out, and check-in process for all MD order management. </li>
<li> Sorts and distributes communications promptly; collects and forwards correspondence; copies/faxes information. </li>
<li> Assists with supply maintenance by anticipating requirements, stocking items, and delivering supplies to workstations. </li>
<li> Assists with document control in a timely and efficient manner. </li>
<li> Is cross-trained on all Team Assistant position responsibilities and duties and fulfills these duties when needed. </li>
<li> Performs other activities as assigned. </li>
</ul>
Requirements:
MINIMUM QUALIFICATIONS
<ul>
<li>High school diploma, experience in computer processing preferred.</li>
<li>Above average word processing/data entry skills.</li>
<li>Knowledge of medical terminology.</li>
<li>Excellent communication skills, ability to be flexible, and work well with others.</li>
<li>Ability to maintain confidential information.</li>
<li>Environmental/Working Conditions:</li>
<li>Sitting, standing, and walking are required.</li>
<li>Ability to handle stressful situations in a calm and courteous manner at all times.</li>
<li>Requires working under some stressful conditions to meet deadlines and Agency needs.</li>
<li>Works under a variety of conditions in facilities and offices.</li>
<li>Available to agency personnel in person or by telephone during the Agency operating hours and possibly after hours for emergencies.</li>
<li>Some exposure to unpleasant weather.</li>
<li>The home base will be at the Company Support Center</li>
<li>Reliable transportation and auto liability insurance.</li>
<li>Computer and basic office equipment.</li>
</ul>
This description is a general statement of required essential functions performed regularly and continuously. It does not exclude other duties as assigned.

Office Support Specialist - Home Healthcare

<h3>Job Description</h3>
Job Description
Job Title: Remote Healthcare Support Representative
Location: Remote
Industry: Healthcare / Telehealth
Pay: $20-22/hour
About Our Client:
Addison Group is hiring on behalf of a rapidly growing, fully virtual healthcare provider that offers long-term, patient-centered telehealth services across the U.S. Our client is expanding their team and seeking Certified Medical Assistants and Patient Care Coordinators to support high-volume call operations as part of a mission-driven care model.
Job Description:
This fully remote, contract opportunity is ideal for healthcare professionals looking to provide administrative and patient support in a fast-paced, virtual setting. You’ll play a key role in coordinating care, scheduling appointments, collecting patient information, and contributing to an exceptional telehealth experience.
Key Responsibilities:
<ul>
<li>Handle inbound and outbound calls related to scheduling, follow-ups, and general patient support</li>
<li>Assist with updating medical records, verifying information, and processing payments</li>
<li>Collaborate with administrative and clinical teams to ensure smooth care delivery</li>
<li>Provide excellent customer service while supporting virtual care operations</li>
<li>Maintain accurate documentation in all systems</li>
</ul>
Qualifications:
 Certified Medical Assistants (CMAs):
<ul>
<li>Active CMA certification required</li>
<li>Clinical or virtual healthcare experience strongly preferred</li>
<li>Ability to support both patient communication and clinical team coordination</li>
<li>Must be available Monday through Friday, 7:00 AM – 12:00 PM CST</li>
</ul>
Patient Care Coordinators:
<ul>
<li>Background in medical office support, high-volume call center, or patient services</li>
<li>Scheduling and healthcare administrative experience required</li>
<li>Strong multitasking and communication skills</li>
<li>Must be available Monday through Friday, 9:00 AM – 2:00 PM EST</li>
</ul>
Additional Details:
<ul>
<li>Contract Type: Long-term contract (no set end date)</li>
<li>Start Date: Late July</li>
<li>Equipment: Monitor, headset, and necessary technology provided</li>
</ul>
Perks:
<ul>
<li>Work remotely from anywhere in the U.S.</li>
<li>Consistent weekday hours with part-time flexibility</li>
<li>Be part of a growing virtual care movement</li>
<li>Support patients in a meaningful, tech-forward healthcare setting</li>
<li>Medical Dental, Vision, 401K</li>
</ul>
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
 
IND 004-008

Remote Healthcare Support Representative

<h3>Job Description</h3>
Job Description
JD-#E2EProf
 Russell Tobin and Associates is seeking a Billing Phone Support Specialist for our global insurance client working onsite in Wausau, WI . Job Title: Billing Phone Support Specialist - Healthcare Pay: $21.00/hr. to $22.60/hr. (Based on experience) Schedule: Monday-Friday, Days Location: Wausau, WI 54401 Contract Duration: 6 month contract, possible extension About the Role: Join our dedicated Retiree Billing team as a Phone Support Specialist to assist our client’s membership team during the critical Open Enrollment period. You’ll play a key role in helping approximately 15,000–20,000 members enroll in their 2026 benefits, understand cost estimates, navigate Medicare eligibility, and access essential resources like ID cards and vendor contact information. Responsibilities:
<ul>
<li>Handling inbound calls from members regarding benefits enrollment and billing inquiries</li>
<li>Providing cost estimates and guidance on Medicare eligibility requirements</li>
<li>Assisting members with ID cards, vendor contact details, and general support</li>
<li>Processing returned mail and working reports for various business partners</li>
<li>Managing and resolving death claims with sensitivity and accuracy</li>
<li>Ensuring timely and professional communication with members</li>
</ul>
 Minimum Qualifications:
<ul>
<li>Minimum 1 year of medical billing experience</li>
<li>Strong communication and customer service skills</li>
<li>Ability to manage high call volumes with professionalism and empathy</li>
</ul>
 Preferred Qualifications:
<ul>
<li>Experience in Medicare billing</li>
<li>Familiarity with retiree benefits and enrollment processes</li>
<li>Detail-oriented and comfortable working with sensitive member data</li>
</ul>
 Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. #RTA

Billing Phone Support Specialist - Healthcare

<h3>Job Description</h3>
Job Description
Join a passionate team of healthcare professionals in Indianapoliscommitted to delivering compassionate care, innovative treatment, and essential support to patients in need. As the first point of contact, the Customer Service Representative plays a vital role in creating a welcoming and organized experience for every patient.
This position requires excellent organizational skills, adaptability, and the ability to handle day-to-day challenges in a fast-paced medical setting with professionalism and empathy.
In this role, you'll collaborate closely with both patients and medical staff, answering questions, scheduling appointments, and helping individuals navigate treatment options and insurance details with clarity and care.
Daily functions include:
<ul>
<li>Greeting and directing patients to examination rooms</li>
<li>Scheduling patient appointments and making reminder calls</li>
<li>Informing patients about delays and wait times</li>
<li>Responsibilities</li>
<li>Update and verify patient information at every visit</li>
<li>Assist patients with filling out patient history forms, consent forms and payment contract forms</li>
<li>Receive and process cash and credit card payments for medical services rendered</li>
<li>Review patient accounts, identify delinquent accounts and collect overdue payments</li>
<li>Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member</li>
</ul>
Requirements and skills
<ul>
<li>Proven work experience as a Customer Service Representative or similar role</li>
<li>Knowledge of medical terms and practices</li>
<li>Professional manner and appearance</li>
<li>Strong interpersonal and communication skills</li>
<li>Meticulous attention to detail</li>
<li>Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)</li>
<li>High school diploma or equivalent preferred</li>
<li>Valid driver's license and reliable transportation</li>
</ul>
A plus if you hold one of the following:
<ul>
<li>CMA</li>
<li>RMA</li>
<li>ABR-OE</li>
<li>CNA</li>
<li>QMA</li>
</ul>
If you meet these requirements, apply or call 317-887-0747 today! Interviews will begin immediately!
JOB TYPE: Full Time
SHIFT: 1st
PAY: $15.90/HR
Company DescriptionWe are one of the nation’s fastest growing full service employment firms for one simple reason. We offer a better service to our employees and employers. Making complex simple is what we do. Please contact us direct to find out more on how our team of experts makes this happen every day. 
<h3>Company Description</h3>
We are one of the nation’s fastest growing full service employment firms for one simple reason. We offer a better service to our employees and employers.\r\n\r\nMaking complex simple is what we do. Please contact us direct to find out more on how our team of experts makes this happen every day.

Healthcare Support Specialist - Customer Service - Medical Office

<h3>Job Description</h3>
Job Description
<ul>
<li>We are hiring for a Summer 2026 Intern position.</li>
<li>Pay Range: $24 - 25 / hour</li>
</ul>
Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself!
Crothall Healthcare is a Compass One Healthcare sector that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall is the market leader in Environmental Services (EVS), and many of the almost 1,300 accounts it serves are recognized as U.S. News &amp; World Report ranked Top Hospitals and Health Systems. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work, and Best Place to Work in Pennsylvania, since 2013. Crothall has almost 30,000 dedicated team members across its core services, which include: Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.
General Description: This exciting internship will provide both challenge and satisfaction while allowing you continued career growth.&nbsp;You will be working closely with the leaders in either the Environmental Services or Patient Transportation group at your account, developing skills and competencies to understand what is needed to be successful in the world of healthcare support services. As an intern with Crothall you will have the opportunity to perform/assist in a variety of duties to include the safe and efficient transport of patients between rooms and buildings of the hospital and/or the overall cleanliness of the hospital, managing, scheduling, and training of the frontline team members, vendor relations, and patient experience efforts, and more.&nbsp;Additionally, you will help ensure patient satisfaction and public relations through the safe and efficient use of our resources. This internship involves hands-on experience working in a real-world setting which will provide a stronger foundation for your personal success in a Support Services career.
Learning Objectives: 
<ul>
<li>Demonstrate awareness, understanding, and skills necessary to work in a diverse environment</li>
<li>Experience opportunities to learn, observe, and practice a variety of experiences in the world of Patient Transportation</li>
</ul>
Job Responsibilities (May include any or all): 
<ul>
<li>Execute operational standards</li>
<li>Participate in department safety and maintain a safe work environment at all times</li>
<li>Respond to concerns and requests with a sense of urgency and take necessary corrective action when needed</li>
<li>Assure that the integrity of security at the facility is maintained at all times</li>
<li>Take a proactive approach to identify and correct facility quality assurance concerns; timely follow-up required</li>
<li>Bring creativity and innovation to the Crothall Healthcare program</li>
<li>Ensure that staff receive proper orientation, initial, and on-going training</li>
<li>Provide and monitor individual guidance and motivation to associates to enable each one to perform to her/her fullest potential</li>
<li>Handle special requests or projects as assigned</li>
</ul>
Job Qualifications:
<ul>
<li>Currently enrolled college/university junior&nbsp;or&nbsp;senior&nbsp; </li>
<li>Ability to communicate effectively in written formal and oral presentations from hourly staff to Director level</li>
<li>Ability to maintain organization and establish priorities in an ever-changing environment</li>
<li>Must possess excellent customer service skills</li>
<li>Must have experience in the use of Windows based office software including but not limited to Microsoft Office, word, Excel, PowerPoint and outlook</li>
<li>An interest in pursuing a career with Crothall Healthcare and interest in joining our Accelerated Manager Program after college graduation is preferred &nbsp;</li>
</ul>
This is a paid internship, but is not benefit-eligible.
Crothall is a member of Compass Group. Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. &nbsp;
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.&nbsp;Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.&nbsp;
Applications are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.&nbsp;
Crothall maintains a drug-free workplace.&nbsp;

Support Services Intern / Crothall Healthcare, New York City

<h3>Job Description</h3>
Job Description
​Salary: &nbsp;$55000 - 58000
Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry &amp; Linen, Facilities Management, and Ambulatory EVS. Learn more at <a href="http://www.Crothall.com" target="_blank">www.Crothall.com</a>.
SUPPORT SERVICES MANAGER IN TRAINING
ROLE DESCRIPTION
WE ARE a family of companies delivering the best in food, hospitality, and support services. As the leading foodservice and support services company in the US, we are known for our great people, great service, and great results. If you’ve been hungry and away from home, chances are you’ve tasted our delicious food and experienced our outstanding service. Our 250,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, stadiums, arenas, convention centers, museums, and much more – in all 50 states.
WE BELIEVE that each and every employee plays a key role in our growth, innovation, evolution, and legacy. We know that the next big idea can come from anyone. We encourage developing and attracting diverse expertise that differentiates us as a company as we continue to raise the bar in everything we do. 
YOU ARE someone that is passionate about developing yourself and those around you. You enjoy being a part of a team that is collaborative, innovative, and driven to succeed. You are inspired to create lasting, memorable experiences for guests. You believe in delivering great service to guests, building strategic partnerships with clients, and continuing to learn and improve each day. You are flexible, adaptable, and are able to act decisively with little or no supervision.
YOU MAY HAVE:
<ul>
<li>Bachelor's or Associate Degree received by August 2026 or prior (required)</li>
<li>One year of customer service or related work or internship experience (preferred)</li>
<li>Willingness to relocate for the right role or advancement opportunity</li>
<li>Demonstrated financial acumen including profit and loss management, inventory, and cash handling skills</li>
<li>Ability to communicate effectively both written and verbally with peers, employees, clients, and customers</li>
<li>Strong organizational skills with the ability to prioritize, multi-task, and meet deadlines in a fast-paced work environment</li>
<li>Basic understanding of contract administration and client relations</li>
<li>Basic knowledge of operating and maintenance instructions, safety regulations, codes and use of departmental policy and procedure manuals</li>
<li>Mechanical inclination</li>
<li>Competency in all Microsoft Office applications </li>
<li>Driver’s License (required for transportation roles)</li>
</ul>

ABOUT THE MANAGER IN TRAINING ROLE: As a Support Services Manager in Training (MIT), you will gain preparation for a potential future role within our support services team leadership. Through this process, you will learn the best practices of your Compass Group sector, and facilitate these practices within areas which may include, but are not limited to: safety, quality control, maintenance, patient transport, groundskeeping, housekeeping, hiring, training, payroll, profit and loss, and more. As an MIT, you will be assigned to a training location to complete the on-site, hands-on learning portion of your onboarding and training experience while you participate, in tandem, in Compass Group’s Accelerated Manager Program (AMP). Upon successful completion of AMP, relocation within your assigned region may be required to be considered for placement opportunities. Placement or promotional opportunity into a full-time management position upon completion of AMP is based upon your performance and business need and is not guaranteed. As an AMP grad with a focus in support services, you may take on managerial assignments in operational areas such as:
<ul>
<li>Environmental Services Management</li>
<li>Patient Transportation Management</li>
</ul>
ABOUT THE ACCELERATED MANAGER PROGRAM:
AMP is a unique combination of assessment, organizational training, and one-on-one coaching that surfaces and develops our future leaders. AMP provides new and aspiring managers with an impactful, fast-track learning opportunity focusing on management development. AMP uses a personalized approach that aims to customize learning for your unique strengths, skills, and interests. This program can be completed in 12 weeks or more, depending on your learning needs, your pace, and the goals of your particular business.
By participating in AMP, you will receive:&nbsp;
<ul>
<li>Competency-based assessment to identify your leadership strengths and opportunities for development</li>
<li>Custom-built, personalized learning path with experiential learning, micro-courses, and simulations</li>
<li>One-on-one peer support and mentorship</li>
<li>360&amp;degree; evaluation of progress and development</li>
</ul>
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Crothall are offered many fantastic benefits.&nbsp;
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Flexible Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Crothall maintains a drug-free workplace.
Req ID:&nbsp;1464376
Crothall Healthcare&nbsp;
CASSANDRA LINN RUFF&nbsp;
[[req_classification]]&nbsp;

Support Services Manager in Training / Crothall Healthcare, Chicago

<h3>Job Description</h3>
Job Description
Greater Philadelphia Health Action, Inc. (GPHA),a non-profit organization that was founded in 1970, is hiring Full-time Virtual Assistant Monday through Friday, 8:30 AM to 5:00 PM, at multiple locations:
<ul>
<li>Carl Moore Health Center, 1401 S. 31st St. Phila., PA 19146</li>
<li>Chinatown Medical Services, 432 N. 6th St. Phila., PA 19123</li>
<li>Frankford Ave Health Center, 4500 - 4510 Frankford Ave. Phila., PA 19124</li>
<li>Hunting Park Health Center, 1999 W. Hunting Park Ave. Phila., PA 19140</li>
<li>Southeast Health Center, 800 Washington Ave. Phila., PA 19147</li>
<li>Woodland Ave Health Ave, 5000 Woodland Ave. Phila., PA 19143</li>
</ul>
Candidates must obtain a high school diploma (or GED) and at least one year's experience working in a medical setting and be able to type at least 60 words per minute. Able to interact with people compassionately and effectively while gathering necessary information, making independent decisions, and working well with others. Bilingual is desired but not required.
Specific Responsibilities and duties include proficiency in extracting vaccine information from Electronic Health Record (EHR) systems and performing various scheduling and tracking tasks for any pending lab work, immunizations, and referrals. Assist with Telehealth registration and triage. Assist patients by providing education and preparation for procedures related to referrals and obtaining pre-certification authorization codes for diagnostic procedures. Schedule patients with internal providers accurately, complete clerical and clinical tasks from EHR task boxes, and participate in care gap closure projects. Providing backup coverage for site patient-centered representatives as needed. Operates the paging/telephone system if needed. Greets and provides direction/information to patients, visitors, guests, and sales representatives professionally and cordially. Attend all mandatory staff development/training sessions and staff meetings. Enter and update patient's demographic information accurately and timely. And perform other duties as assigned by the supervisor.
GPHA offers GREAT PAY, Performance BONUSES, Comprehensive Medical, Dental, Vision, Life, and LTD Insurance. We also offer 401k with a very lucrative company match, Employee Assistance and Self-Care, and Professional Activity, Educational, and Tuition Reimbursements, Paid Vacation, Paid Sick, Paid Personal Days, Paid Educational Days, Holiday Pay, Loan Forgiveness, and many positions have Flexible, Hybrid or REMOTE WORK Schedules. 
At Greater Philadelphia Health Action, Inc. (GPHA), we respect diversity and promote equity through action, advocacy, and policy through a dedicated team of representatives committed to listening, learning, and enacting systemic change. We create different channels, outlets, and programs to enhance safe spaces within GPHA, creating a shared understanding and language around justice, diversity, equity, and inclusion. GPHA is an Equal Opportunity Employer. GPHA does not and will not discriminate in employment and personnel practices to include hiring, transferring and promotion practices on the basis of race, color, sex, age, handicap, disability, religion, religious creed, ancestry, national origin, or any other basis prohibited by applicable law.
Visit us at <a href="http://www.gphainc.org" target="_blank">www.gphainc.org</a>

Healthcare Admin Support - Virtual Assistant Role

<h3>Job Description</h3>
Job Description
Role Details
Type of Support: Omnichannel Contract Duration: Full-Time, Permanent Training Schedule: TBD Work Schedule: To be determined | with Weekends work Work Type and Location:&nbsp;Remote, US only Expected Start Date: September 11, 2025
 About Us
PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.
Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.
As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.
Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.
&nbsp;
The Role
Are you interested in mental health? Our partner is building a new mental healthcare system that everyone can access. We are looking for a Team Lead who will work with patients to help them find an in-network mental health provider and will also work with the insurance payers as well as facilitate successful operations by directly leading a team of associates and helping to optimize the team's contribution to the partner's operations. This team’s mission is to deliver on the partner’s promise to providers, and in this role, you will ensure this mission through one-on-one interactions with our insurance payers and patients. By working with customers through email and phone you will guide them through any challenges, and resolve their operational and technical issues. You will consistently identify any trends and patterns in our providers' and patients' experience, and advocate for process and product changes to remove any friction and create a delightful experience.&nbsp; As a Team Lead you will be a point of contact for the partner regarding the program and you will be responsible for relaying key information, updates, and feedback to your team. You demonstrate key characteristics such as responsibility, reliability, process knowledge, leadership (leads by example), organizational skills, time management, positive attitude, openness to feedback, coaching, and mentorship skills. Your contribution is limitless and not confined to this job description. Being in healthcare tech, you thrive in a high-paced tech environment and have a strong interest or prior experience in healthcare.&nbsp;
&nbsp;
What You’ll Do:
<ul>
<li>Helping patients gain access to mental healthcare through email and phone</li>
<li>Troubleshooting problems with users and you will educate them</li>
<li>Coordinating between insurance payers and patients to arrange care&nbsp;</li>
<li>Supporting patients in finding the best provider who meets their needs ("provider matching")&nbsp;</li>
<li>Explaining benefits details and out of pocket costs according to the patient’s plan</li>
<li>Triaging high-urgency customer situations with clear, empathetic, and solution-oriented communication</li>
<li>Advocating for payers and patients by proactively surfacing frictions in customer experience, and proposing process and product iterations, in the service of the partner’s mission&nbsp;</li>
<li>Providing constant valuable feedback for all stakeholders - Program Manager, Partner POC and Associates</li>
<li>Attending and contributing to weekly meetings with the partner</li>
<li>Leading weekly team meetings or huddles</li>
<li>Conducting regular 1:1s with each of your direct reports</li>
<li>Providing quality feedback to foster improvement for each of your team members and document performance issues or opportunities for development as required</li>
<li>Providing and/or facilitating training to new hires or current associates as needed</li>
<li>Supporting/Assisting associates during production and assigning associates to new and different tasks as required</li>
<li>Monitoring production levels for each associate (using Zendesk Explore or other metric data tools)</li>
<li>Build and maintains the team’s schedule to ensure appropriate coverage</li>
<li>Participating in the hiring process by helping to Identify and select ideal candidates according to the program’s needs</li>
<li>Ensuring all applicable PartnerHero policies are followed</li>
</ul>
&nbsp;
What We Expect From You:
<ul>
<li>2 + years of experience in a Customer Experience role</li>
<li>Excellent verbal and written communication skills; comfort with phones, and sensitive conversations</li>
<li>Strong empathy skills and listening skills&nbsp;</li>
<li>Passion for expanding access to mental health care</li>
<li>Knowledge/experience in care coordination, medical scheduling, and medical administration preferred</li>
<li>An identification with PartnerHero’s Core Values: Be Humble, Take Ownership, Care for Others, Embrace Growth, Manifest Trust</li>
</ul>
&nbsp;
What You’ll Get In Return:
<ul>
<li>Flexible working arrangements (US Only)</li>
<li>Hybrid working arrangements (all other countries)</li>
<li>Competitive Base Salary</li>
<li>Generous paid vacation</li>
<li>Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees</li>
<li>Competitive retirement benefits (US only)</li>
<li>Access to free posture-based fitness workouts from home paid Sabbatical Leave</li>
<li>Training opportunities provided by PartnerHero and outside entities</li>
<li>1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development</li>
</ul>
&nbsp;
Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
<ul>
<li>Care for others - Cooperate, empathize, and seek opportunities to put each other first.</li>
<li>Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change</li>
<li>Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.</li>
<li>Take ownership - Doing the right thing should come naturally.</li>
<li>Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues</li>
</ul>
PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.&nbsp;
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact <a href="mailto:careers@partnerhero.com" target="_blank">careers@partnerhero.com</a>.
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Healthcare - Customer Support Team Lead

<h3>Job Description</h3>
Job Description
If you are motivated to advance your computer degree at a high-tech, engineering-focused Healthcare IT company, based on the latest Cloud technology, ScImage wants to hear from you. ScImage’s enthusiastic team of application strategists, web designers, and tech gurus supports a true Cloud Based Enterprise Level PACS System. The PACS Technical Support Representative works with hospital IT and clinical end users to analyze and resolve complex workflow issues in a fast-paced multi-tasking environment.
Minimum Qualifications 
<ul>
<li>Outstanding verbal and written communications skills.</li>
<li>Professional attitude and team player.</li>
<li>Excellent organizational and customer service skills.</li>
<li>Windows-based PCs and Server expertise.</li>
<li>Basic Networking troubleshooting skills.</li>
<li>Proficient with Microsoft Office.</li>
<li>Data base experience, especially MS Access.</li>
<li>MS SQL Server experience a plus.</li>
<li>Ability to multi-task.</li>
<li>Must keep extensive written records of all customer interactions.</li>
<li>Pleasant personality and friendly phone voice a must.</li>
</ul>
Skills required to be successful include
<ul>
<li>Tech savvy and interested in multiple facets of computer activities: gaming, programming, etc.</li>
<li>A passion for utilizing agile practices to increase your knowledge base and build your skillset, with plenty of room for growth.</li>
<li>Motivation to take on an opportunity that offers variety, innovation, and unique challenges.</li>
<li>Stellar communication skills to facilitate interaction with customers and internal stakeholders for collaborative problem solving.</li>
<li>Fluency with Windows OS is required, Microsoft SQL knowledge is a plus.</li>
<li>Familiarity with DICOM and HL7 is a double plus.</li>
</ul>
Duties and Responsibilities include, but are not limited to:
<ul>
<li>Ensures that responses to customer inquiries provide value.</li>
<li>Maintains professional demeanor during all interactions with customers.</li>
<li>Works effectively and efficiently to resolve customer issues or escalate to additional DevOps team members.</li>
<li>Provides suggestions for improvement of departmental processes.</li>
<li>Actively improves technical skills.</li>
<li>Maintains appropriate databases and history files.</li>
<li>Dispatches calls to field service organization.</li>
<li>Participates in the analysis of product performance issues.</li>
<li>Quality and professional delivery of answers provided to customers.</li>
<li>Efficiency and effectiveness in handling individual customer inquiries.</li>
<li>Adherence to company policies and procedures.</li>
<li>Degree of proficiency in utilizing the dispatch application software.</li>
<li>Level of customer satisfaction generated from individual interactions.</li>
<li>Degree of observed behavior contributing to the improvement of team performance.</li>
<li>Accuracy of data entered into support center applications and files.</li>
<li>Effectiveness of efforts to analyze and resolve complex technical issues.</li>
<li>Effectiveness at expediting urgent customer issues.</li>
<li>Clear communication, both written and oral.</li>
</ul>
Requirements
<ul>
<li>Must be 18 years of age</li>
<li>Must have GED or High School Diploma; Advanced Education is a plus.</li>
<li>Must be legally permitted to work in the United States</li>
</ul>
Home Working Area Requirements
<ul>
<li>Quiet area with no distractions.</li>
<li>Must be well lit without glare.</li>
<li>Desk must be adequate, designed to safely accommodate the equipment (computer, keyboard, etc.).</li>
<li>Comfortable chair with adequate back support.</li>
<li>Must meet ergonomic requirements.</li>
</ul>
Technical Requirements:
<ul>
<li>High Speed Wired Internet connection; (No Wi-Fi only).</li>
</ul>
Company DescriptionScImage (creator of PICOM365) is a well-established privately held mid-size healthcare imaging IT (PACS) company located in Los Altos, CA that provides Cloud based clinical imaging workflow solutions for a variety of hospitals, physician practices and government organizations. We are recognized as a leading Cloud first health imaging (PACS) provider that embraced AI built in and AI plugged in approach. 
<h3>Company Description</h3>
ScImage (creator of PICOM365) is a well-established privately held mid-size healthcare imaging IT (PACS) company located in Los Altos, CA that provides Cloud based clinical imaging workflow solutions for a variety of hospitals, physician practices and government organizations. We are recognized as a leading Cloud first health imaging (PACS) provider that embraced AI built in and AI plugged in approach.

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