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<h3>Job Description</h3>
Job Description
You’re legendary. We’re hiring. Let’s talk!
Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.
Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”
How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.
For Our Associates
<ul>
<li>At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.</li>
<li>Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.</li>
<li>Staying healthy: Our wellness program, LiveWell, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.</li>
<li>Preparing for your future: Imperial PFS offers a 401(k) with a company match</li>
<li>Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.</li>
<li>Peace of mind: Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&amp;D.</li>
</ul>
JOB SUMMARY: 
This role will manage a variety of customer service functions, including processing incoming correspondence, maintaining policy records, acknowledgements, and fulfilling service requests—both in paper and electronic formats. Oversee a team responsible for servicing incoming calls from both external and internal customers, ensuring that all inquiries are handled with professionalism and efficiency. Monitoring and coordinating the daily activities of the department to ensure that all work is completed in alignment with company standards and Policy &amp; Procedures. The manager will also be expected to identify, research, and resolve customer questions and complaints, particularly those that are more complex and have been escalated from other team members. While having the authority to make decisions on routine matters, more intricate issues will be deferred to the assigned manager. 
KEY RESPONSIBILITIES:
<ul>
<li>Lead and coordinate the daily activities of the assigned team. Estimate volume levels and arrange workflow accordingly to ensure completion of assigned work. Proactively anticipate issues and communicate internally with Manager.</li>
<li>Performance management of team; including monitoring, coaching, training, annual reviews, time-off, etc. </li>
<li>Handle any escalations and compliant/conflict resolutions</li>
<li>Negotiate Late Fee waiver requests and waive Late Fees within approval levels. </li>
<li> Review/approve hold/promise requests within authority levels by analyzing insured payment history and agency production or forward with recommendation to additional management. </li>
<li>Maintain knowledge of IPFS’s Policies and Procedures to ensure compliance. </li>
<li>Develop and maintain knowledge of IPFS systems (internal and customer facing) including the ability to effectively communicate the applicable features and benefits and train both Associates and Customers on their use. </li>
<li>Proactively anticipate issues and communicate internally with Management, Customers and Sales Executives as appropriate</li>
<li>Work with assigned manager to ensure team members acquire the appropriate support and training to comply with company practices</li>
<li>Other duties as assigned</li>
</ul>
REQUIRED SKILLS: 
<ul>
<li>Knowledge of Imperial PFS’s Best Practices</li>
<li>Knowledge of premium finance business and/ or insurance operations</li>
<li>Previous supervisory or leadership experience</li>
<li>Experience in a high-volume call center</li>
<li>Excellent oral and written communication skills</li>
<li>Team oriented</li>
<li>Conflict Resolution</li>
<li>Ability to provide coaching, mentoring, and direction to assigned staff</li>
<li>Attention to detail and accuracy</li>
</ul>
EDUCATION QUALIFICATIONS:
College Graduate
#IPFSUS

Customer Service Manager

<h3>Job Description</h3>
Job Description
Join our team and BE AWESOME TODAY!
Green Clean Commercial is looking for a Customer Service Manager to join our exciting team.
*THIS IS NOT A SALES POSITION. THIS IS AN OPERATIONS POSITION.
We are Green Clean Commercial, a national janitorial service provider committed to service excellence and giving peace-of-mind to our customers. We are a rapidly growing company making an impact on both the world and our team.
Recent accolades and recognition includes recipient of the 2016 'Employer of the Year Award' in Sustainability, 'Best of' in the small business category in Chesterfield and most recently in St. Charles.
Great Culture, Great Team, Great Pay!
Salary: $45,000.00 - $50,000.00
Benefits (available after 90 days of employment):
<ul>
<li>Vacation &amp; Sick Pay</li>
<li>Health, Dental &amp; Vision</li>
<li>401K</li>
</ul>
Candidates must meet the following qualifications:
<ul>
<li>Must be able to represent and communicate clearly both via written and verbal skills in English &amp; Spanish</li>
<li>Must be able to maximize productivity and organizational skills</li>
<li>Must be able to use current technology trends and social media</li>
</ul>
What We Need:
An outgoing person with strong (bi-lingual) communication skills who is highly organized and experienced in Customer Service or Account Coordination/Management. This candidate must also offer the ability to nurture and manage customer accounts to ensure account retention and client satisfaction. This candidate must also be a creative thinker in unpredictable situations and be a to problem solve as well as have a good ability to develop strong relationships. Must also be driven and experienced in being collaborative with different people in unpredictable situations.
Job Details:
<ul>
<li>Full-Time position</li>
<li>Monday - Friday</li>
<li>8:30am - 5:00pm with flexibility to meet customer demands</li>
</ul>
Job Candidate Preferences &amp; Requirements:
<ul>
<li>All candidates must have a clean background screening and be able to pass drug-screening</li>
<li>Customer Service or account related experience preferred</li>
</ul>
Job Description Summary:
<ul>
<li>Client Support Management</li>
<li>Management of assigned book of customer accounts</li>
<li>Duties include general clerical, data entry, problem solving and other account management, including creating proposals and bids through company software</li>
<li>Project a professional company image through in-person, video and phone interaction</li>
<li>In-person interaction with our customers &amp; employees</li>
</ul>
Primary Responsibilities:
<ul>
<li>Maintain Files and Records</li>
<li>Maintain &amp; Manage Company Vendor and Staff Work Schedules</li>
<li>Coordinate and Host Video and Audio Conference Meetings</li>
<li>Perform and Coordinate Interviews</li>
<li>Meet &amp; Greet Clients and Employees via Software</li>
<li>Create new proposals and bids through company Software</li>
<li>Coordinate and Maintain supplies ordering</li>
<li>Manage Employee Time Records</li>
<li>Create, Maintain and Modify Documents Using Microsoft Office, Word and Excel</li>
<li>Perform General Clerical Duties, to Include, but not limited to, Photocopying, Faxing, Filing</li>
<li>Maintain Hard Copy and Electronic Filing System</li>
<li>Communicate and Analyze Work Performance to Customers</li>
</ul>
To learn more about us and read our reviews, visit our website at <a href="http://www.greencleancommercial.com" target="_blank">www.greencleancommercial.com</a> or contact Human Resources directly at 636.329.4601.
Green Clean Commercial is an Equal Opportunity Employer
Green Clean commercial is a proud employer of our U.S. Military Service Men &amp; Women
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
Do you want to grow with us?&nbsp;At DXP we are&nbsp;passionate&nbsp;about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the&nbsp;highest quality&nbsp;of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will&nbsp;encourage&nbsp;and&nbsp;empower&nbsp;you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the&nbsp;best solution&nbsp;for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
Check out our many videos to learn more!&nbsp;&nbsp;<a href="http://www.dxpe.com/about-us/careers/" target="_blank">http://www.dxpe.com/about-us/careers/</a>
Responsibilities of the&nbsp;Customer Service Manager&nbsp;include but are not limited to: 
<ul>
<ul>
<li>Plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobs</li>
<li>Continually improves and develops standards for the Service Department</li>
<li>Administers safety, technical, and process training as required for department</li>
<li>Organizes shop to accomplish operational goals and advises VP Operations on staff requirements</li>
<li>Monitors Service Department to ensure efficient use of manpower and compliance with customers' requirements</li>
<li>Works with Sales Professionals to prepare technical proposals and support customer needs</li>
<li>Works with the Safety Coordinator to ensure that the service department operates according to Company Safety policies, both in the shop and in the field</li>
<li>Profit and loss of the facility</li>
<li>Supervision of the Inside Sales Team</li>
<li>Respond to customer inquiries regarding products and services</li>
<li>Prepare price quotes and source products</li>
</ul>
</ul>
Qualifications of the Customer&nbsp;Service Manager&nbsp;include but are not limited to 
<ul>
<li>&nbsp;3-5 years of experience working with industrial distribution of products</li>
<li>&nbsp;3 years of management experience</li>
<li>Ability to motivate team and accomplish goals</li>
<li>Team player with strong people skills</li>
<li>&nbsp;Excellent verbal and written communication skills</li>
</ul>
Additional Information:
Physical Demand: N/A
Working Conditions:&nbsp;Shop Environment
Training/Certifications:&nbsp;N/A
Shift Time/Overtime:&nbsp;Must be able to work overtime as necessary
Travel:&nbsp;Travel to client sites. Must have clear driving record according to company guidelines
Education:&nbsp;High School Diploma required
#zrsw
DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).
Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V&nbsp;&nbsp;

<h3>Job Description</h3>
About the Company
I’m representing a highly respected, publicly traded manufacturing and engineering company with a strong track record of growth. They’re seeking a hands-on Customer Service manager to support a customer service team at their 500-person facility in Madison Indiana. This organization is part of a major manufacturing group known for innovation, quality, and operational excellence.
 
This role offers:
 
Position Overview
The Customer Service Manager will oversee a team responsible for handling orders, resolving customer issues, and ensuring a seamless service experience. This role requires strong leadership, communication skills, and the ability to drive efficiency across processes.
 
Key Responsibilities
<ul>
<li>Lead and develop the customer service team to meet goals and service standards.</li>
<li>Oversee order entry, tracking, and issue resolution with accuracy and timeliness.</li>
<li>Partner with sales, logistics, and operations teams to improve customer satisfaction.</li>
<li>Manage pricing, returns, credits, and warranty-related requests.</li>
<li>Implement process improvements and tools to enhance efficiency and response times.</li>
<li>Provide reporting and insights to support leadership decisions.</li>
</ul>
 
Qualifications
<ul>
<li>5+ years of experience in customer service, order management, or sales support.</li>
<li>Leadership experience in an industrial or manufacturing environment preferred.</li>
<li>Strong communication, problem-solving, and organizational skills.</li>
<li>Proficiency in ERP or CRM systems and Microsoft Office.</li>
</ul>

<h3>Job Description</h3>
Job Description
GSB Assistant Customer Service Manager Job Description
Management Responsibilities
Assist/Backup to the Customer Service Manager on the following duties when CSM is absent:
Maintain the CSR staffing schedule, any resolution needed to fill vacancies in the schedule, and CSR staff issues that arise.
Prepare and approve bi-weekly timesheets for CSR staff making adjustments as needed.
Manage ATM including filling, cleanliness, signage requirements, troubleshooting when down, etc.
Assign CSR staff to call competitors for rates and email them to MCSB CSM weekly.
Perform file maintenance on new accounts and renewing Certificates of Deposit.
Minimize income losses caused by outages, fraud, etc. Work with operations department to balance any outstanding outages in the CSR line.
Assist with any measurement and reporting needed to track employee performance for reviews, marketing campaigns, and other management projects.
Prepare notes and gifts for new account customers as needed.
Teller Requirements
Accept deposits and make withdrawals within established limits.
Accept and post loan payments. Advise other CSRs on proper posting of loan payments.
Complete requests for money orders and cashier’s checks.
Accept and post stop payment orders.
Balance drawer as required with minimal outages.
Other duties include counting coin and currency and assisting with dual control of the vault.
Keep personal work area, teller work area, ATM, and drive-thru lanes neat, organized, and clean.
Sales &amp; Service Excellence Responsibilities
Identify weaknesses with CSR Team knowledge of banking products and services. Work with Customer Service Manager to define a list of training priorities.
Maintain the overall appearance of the CSR areas (front, back and drive-up), to eliminate clutter and make better use of the space.
Assist with improving the customer experience as outlined in the Service Expectations. Continuously educate, observe, and coach CSR staff to ensure that we achieve service excellence. Build clear expectations that service excellence is a priority and a requirement for all CPSB employees.
Improve our approach with the customer. CSRs need to be ready at the teller line and greeting customers as they come in. Ensure that we have an enthusiastic and friendly CSR always ready and in place at all times to ensure a great first impression.
Compliance, Operational &amp; Training Requirements
Follow and comply with Teller Policy and Procedures.
Follow procedures for correctly placing holds. Review all holds placed by CSRs within 24hrs of the hold being placed.
Complete training as assigned and required. Provide input to the CSM regarding compliance and operational training needs for all CSRs. Train staff as needed (i.e., new CSRs, CSRs serving as backup New Accounts).
Other Requirements
Serve as backup for New Accounts.
Complete all other duties as assigned.
Must be able to life up to 50 lbs.
----------------------------------------------------------------------------------------------------------------------------------------
Experience Required for Assistant Customer Service Manager Position
Minimum of 5 years of customer service experience required.
Sales and management experience preferred.
Attention to detail and accuracy required.
Excellent communication and coaching Skills.
Ability to handle people with tact, poise, and courtesy.
Job Details
Full-time hourly position at Guardian Savings Bank, Granite City, IL. Monday - Saturday
This position supervises the Customer Service Representatives at Guardian Savings Bank when the GSB Customer Service Manager is absent.
Salary Range: $37,400 - $41,600 commensurate with experience
This position is supervised by the GSB Customer Service Manager.
----------------------------------------------------------------------------------------------------------------------------------------
Guardian Savings Bank, a division of Community Partners Savings Bank, is an Equal Opportunity Employer including disability and veterans.
Company DescriptionWe Care About Community! Our Banking Team understands the value that local ownership brings to the community. We support community organizations, partner with projects, and remain sensitive to community needs 
<h3>Company Description</h3>
We Care About Community!\r\n\r\nOur Banking Team understands the value that local ownership brings to the community. We support community organizations, partner with projects, and remain sensitive to community needs

Assistant Customer Service Manager

<h3>Job Description</h3>
Job Description
Be Part of Something That Matters
At Viking, we're not just building fire protection equipment - we're building peace of mind. Our products help protect lives and property around the world, and we take that responsibility seriously.
With over 100 years of experience and a reputation for doing things the right way, we're driven by our values: innovation, integrity, and a deep commitment to safety.
If you're looking for a career where your work truly makes an impact, where ideas are welcomed, growth is encouraged, and every day has purpose, Viking is the place for you. Join us and help protect what matters most!
Manages the day-to-day activities of the customer service team. Ensures the Customer Service Representatives meet the customer needs and demands. Troubleshoots problems and answers complaints.
CUSTOMER SERVICE MANAGER RESPONSIBILITIES:
<ul>
<li>Supervises customer service representatives within the branch while providing the tools to ensure the best service possible.</li>
<li>Utilizes the company's training curriculum to define training expectations of the customer service representatives.</li>
<li>Available to the CSRs, as the authority, to help solve the daily issues arising with customers and departments.</li>
<li>Management such as; manages staff to support the overall performance of the branch's customer service department, which includes but is not limited to: hiring, wage determination, performance review and improvement, discipline, and dismissal.</li>
<li>Provides example leadership in creating an environment that motivates and raises employee morale by portraying a service oriented philosophy in a business-like and professional manner.</li>
<li>Reports abilities and or deficiencies in processes as they affect the level of service and profitability of the company.</li>
<li>Performs functions required to gather and report information to the branch or regional operations manager, and others concerning the branch's level of customer service.</li>
<li>Schedules CSR workloads, monitors time and accrual or hours worked, and determines overtime requirements based on the needs of the company. This includes approving all CSR vacations and leave of absences.</li>
<li>Manages all open orders, quotes, returns, claims, pricing discrepancies, etc., until the issues have been resolved.</li>
<li>Approves all credits, other than simple returns, to SupplyNet branches other than those which are being handled personally by the branch or operations manager.</li>
<li>Manages all elements associated with establishing and maintaining contract pricing for customers.</li>
<li>Communicates directly with customers, suppliers, and co-workers to help resolve issues when necessary</li>
<li>Performs other duties as assigned</li>
</ul>
CUSTOMER SERVICE MANAGER REQUIREMENTS:
<ul>
<li>Bachelor's Degree preferred.</li>
<li>Minimum 5 years of experience as Customer Service Representative.</li>
<li>Minimum 2 years of experience in a people-leadership position.</li>
<li>Strong working knowledge of software using the internet, MS Windows, JDE, and approvals.</li>
<li>Demonstrated excellent project management skills.</li>
<li>Demonstrated excellent communication skills, both verbal and written.</li>
</ul>
CUSTOMER SERVICE MANAGER BENEFITS:
Medical, Dental, Flexible Spending Accounts, Vacation, Holidays, Life Insurance, 401k, Tuition Reimbursement, Fitness Center Reimbursement, Boot Reimbursement
 Job Posted by ApplicantPro

<h3>Job Description</h3>
This is an in-house position. Please do not apply if you are looking for remote or hybrid work. Thank you.
 
About Inno Supps
At Inno Supps, we're on a mission to help people unlock their full potential with cutting-edge, high-quality supplements. Our customers fuel everything we do, and we believe their experience should be just as powerful as our products. That's why we're searching for a Customer Service Manager who's ready to inspire, lead, and redefine what "world-class support" looks like.
 
Position Summary
We're looking for a dynamic leader who can coach a remote team, streamline operations, and deliver unforgettable customer experiences. If you thrive in fast-paced environments, know how to build high-performing teams, and are passionate about health and wellness, this role is for you.
 
Key Responsibilities
<ul>
<li>Lead with Impact: Supervise and mentor a remote team of reps-providing feedback, training, and motivation to elevate performance.</li>
<li>Drive Operational Excellence: Ensure SLAs, quality benchmarks, and productivity goals are consistently hit.</li>
<li>Champion the Customer: Resolve escalations with ownership and empathy, while spotting opportunities to improve processes.</li>
<li>Collaborate Across Teams: Partner with Marketing, Fulfillment, Product, and leadership to bring customer insights to the table.</li>
<li>Own Performance: Track KPIs, conduct virtual 1:1s, and share data-driven insights with the Director of Customer Service.</li>
<li>Train &amp; Develop: Build virtual training programs that sharpen product knowledge, service skills, and consistency.</li>
<li>Leverage Tools: Maximize efficiency with platforms like Gorgias, Slack, Shopify, Recharge, and WMS systems.</li>
<li>Stay Policy-Aligned: Ensure policies on returns, exchanges, and promotions are followed-and help refine them.</li>
<li>Manage Chargebacks: Lead chargeback and dispute resolution, reduce rates by identifying trends, and work with finance and fulfillment teams for timely responses.</li>
<li>Anticipate departmental needs and develop strategic initiatives to improve processes. reduce response times, and elevate the customer experience.</li>
</ul>
 
Qualifications
<ul>
<li>2+ years in a customer service leadership role (e-commerce/supplements a plus).</li>
<li>Experience leading remote teams.</li>
<li>Proven coaching and team development skills.</li>
<li>Strong communicator with conflict resolution expertise.</li>
<li>Proficient in Gorgias, Zendesk, Shopify, Recharge, WMS, or similar platforms.</li>
<li>Detail-oriented, organized, and data-driven.</li>
<li>Passion for health, wellness, and delivering "wow" experiences.</li>
<li>Knowledge of chargeback and dispute management best practices.</li>
</ul>
 
Why You'll Love Working Here
<ul>
<li>A mission-driven company changing lives through health and performance.</li>
<li>A collaborative, growth-focused culture where wins are celebrated.</li>
<li>Competitive pay, benefits, and career growth opportunities.</li>
<li>Freedom to bring bold ideas that directly impact customer success.</li>
<li>Quarterly team events that unite our remote and in-office teams.</li>
<li>Free supplements in-office + 50% discount on all products.</li>
<li>Wellness perks like occasional in-office massage sessions.</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Title: Customer Service Manager Department: Customer Service Reports to: Executive VP Location: Vineland, NJ Job Type: Full-time – Onsite 
About the company:
Maestri D’Italia is a family-owned company with roots in Italy, dedicated to bringing the finest European deli meats to the U.S. Since 2014, we've been offering authentic specialties from Italy, Spain, France, and Germany, carefully selected and freshly sliced in our state-of-the-art facility. We’re looking for passionate individuals who share our commitment to quality and craftsmanship. Join our team and help us continue delivering exceptional deli meats to American consumers, while honoring a rich European tradition.
The Customer Service Manager is responsible for overseeing and enhancing the overall customer service experience by ensuring timely order processing, efficient communication, and proactive issue resolution. This role supports sales activities, coordinates with production and logistics, and leads the customer service team to achieve high standards of customer satisfaction and operational excellence.
 
Key ResponsibilitiesCustomer Interaction &amp; Order Management
<ul>
<li>
Maintain daily communication with customers, sales representatives, brokers, and major retail partners.
</li>
<li>
Receive and process customer orders in the ERP system and through customer EDI platforms, ensuring timely and accurate EDI transmission, mapping, and issue resolution.
</li>
<li>
Manage retailer-specific requirements, including routing guides, vendor portals, labeling, ticketing, and compliance documentation.
</li>
<li>
Prepare all internal documentation related to orders, samples, promotions, and special programs.
</li>
<li>
Coordinate with production planning and warehouse teams to ensure customer order requirements—including promotional orders and retail program commitments—are met on time.
</li>
<li>
Organize and monitor prompt and accurate deliveries to customers and key retail accounts, ensuring adherence to shipping windows and compliance standards.
</li>
</ul>
Customer Service Operations
<ul>
<li>
Manage customer complaints and provide timely, effective resolutions, including investigating EDI errors, chargebacks, deductions, and retailer compliance issues.
</li>
<li>
Collaborate with Production Planning, Operations, Sales, and Quality teams to identify and resolve issues impacting order fulfillment, service levels, and customer satisfaction.
</li>
<li>
Support and back up other customer service team members as needed.
</li>
<li>
Develop and maintain customer service policies, procedures, and tools to ensure consistency and efficiency, particularly in areas such as EDI workflows, retailer routing, and promotional program execution.
</li>
</ul>
Leadership &amp; Team Development
<ul>
<li>
Provide leadership and guidance to the customer service team through customer-focused problem solving, effective communication, and continuous coaching.
</li>
<li>
Establish clear KPIs, goals, and performance metrics for the team, including fill rate, on-time delivery, EDI accuracy, retailer scorecard performance, and promotional execution success.
</li>
<li>
Lead by example, promoting a culture of accountability, collaboration, and customer orientation.
</li>
</ul>
Cross-functional &amp; Management Support
<ul>
<li>
Support sales representatives with customer-related requests, including promotional planning, inventory availability, and retailer-specific requirements.
</li>
<li>
Work closely with Sales to implement promotional programs, pricing updates, and seasonal campaigns while ensuring operational readiness.
</li>
<li>
Assist top management with reporting, performance updates, retailer scorecards, and other assigned projects.
</li>
</ul>
Qualifications &amp; Skills
<ul>
<li>
Bachelor’s degree in business administration or related field.
</li>
<li>
Proven experience in customer service management or similar role, preferably in a manufacturing, distribution, or CPG environment.
</li>
<li>
Strong knowledge of ERP and EDI systems, with hands-on experience supporting large retail accounts 
</li>
<li>
Solid understanding of retailer compliance, routing guides, vendor portals, promotions, and chargeback management.
</li>
<li>
Excellent communication, leadership, and problem-solving skills.
</li>
<li>
Customer-focused mindset with a strong sense of urgency and attention to detail.
</li>
<li>
Ability to multitask and work effectively under pressure in a fast-paced, retail-driven environment.
</li>
</ul>

<h3>Job Description</h3>
Job Description
Customer Service Manager Location - Scene 75 - Dublin, OH Position Type – FT Salary

Company Overview: Five Star Parks &amp; Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks &amp; Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe &amp; secure but also FUN, where every day is exciting.
Job Summary:
We are seeking a dynamic Customer Service Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations.
Accountabilities:
<ul>
<li>Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service.</li>
<li>Maintain accurate records of employee attendance and performance metrics on a daily basis.</li>
<li>Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions.</li>
<li>Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies.</li>
</ul>
Principal Duties and Responsibilities:
<ul>
<li>Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions.</li>
<li>Implement strategies to enhance team performance, safety protocols, and customer service initiatives.</li>
<li>Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction.</li>
<li>Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards.</li>
<li>Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations.</li>
<li>Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise.</li>
</ul>
Skills/Competencies Required:
<ul>
<li>Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment.</li>
<li>Excellent attention to detail and a commitment to operational excellence.</li>
<li>Passion for hospitality and delivering exceptional customer service.</li>
<li>Effective time management skills and the ability to prioritize tasks in a fast-paced environment.</li>
<li>Strong communication skills, with the ability to motivate and inspire a diverse team.</li>
</ul>
 
Education, Qualifications, and Experience:
<ul>
<li>Must be at least 21 years of age.</li>
<li>Must have a high school diploma or GED; or equivalent combination of relevant education and experience.</li>
<li>Must have at least one year of management or supervisory experience.</li>
<li>Experience in Restaurant/Food &amp; Beverage Management is required.</li>
<li>Must be able to work weekends and holidays.</li>
<li>Must be able to work up to 45 hours per week, available every weekend.</li>
<li>Able to stand for long periods of time.</li>
<li>Able to lift 39lbs unaided.</li>
<li>Valid driver’s license required.</li>
<li>Authorized to work in the United States. </li>
</ul>
Five Star Park &amp; Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. 
 We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. 
Five Star Parks &amp; Attractions participates in the E-Verify program. 
APPLY NOW!

<h3>Job Description</h3>
Job Description
Location: Scottsdale, Arizona (Hybrid Role) Pay: $26–$30/hour DOE Job Type: Full-Time, 1099 Contractor
Client Success Manager – Member Services, Marketing &amp; Operations Support
About Us
Since the late 90s, we have been buying and selling rural, vacant land through our private investment entity. In 2015, Land Academy (The BuWit Family of Companies) was created to help others start and grow their own similar companies - and today, we are the leader in the land investing education space. Land Academy provides premier training, tools, and resources for land and real estate investors. We foster an inclusive, family-style working environment that truly focuses on work/life balance and long-term success.
Position Overview
We are seeking a highly organized and detail-oriented Customer Service Manager – Member Services and Payment Specialist to oversee member experience, payment processes, and key operational functions. This role is multifaceted, combining customer service, marketing support, team oversight, and vendor coordination. The ideal candidate will be proactive, resourceful, and comfortable managing multiple moving parts while maintaining excellent communication and organization.
Primary Responsibilities
1. Payment &amp; Membership Management
<ul>
<li>Monitor and manage failed membership payments following company procedures.</li>
<li>Communicate with members to resolve billing issues and update payment information.</li>
<li>Accurately document all payment-related interactions and resolutions in the CRM system.</li>
<li>Oversee onboarding for new members and offboarding for departing members.</li>
<li>Maintain member data accuracy and troubleshoot account or access issues.</li>
</ul>
2. Customer Service &amp; CRM Oversight
<ul>
<li>Serve as the front-line contact for member inquiries via phone, email, and chat.</li>
<li>Note - you will be answering the phone week 1!</li>
<li>Respond to questions related to payments, membership details, and account status.</li>
<li>Track and resolve issues efficiently, escalating as necessary.</li>
<li>Maintain customer records, update order statuses, and follow up on open cases using Keap/Infusionsoft or similar CRM systems.</li>
<li>Support scheduling and coordination of member meetings and events via Zoom.</li>
</ul>
3. Marketing Responsibilities
<ul>
<li>Collaborate with the marketing team to assist with email campaigns, ensuring lists, content, and scheduling are managed accurately.</li>
<li>Conduct social media outreach and engagement (LinkedIn, Facebook, Instagram, etc.) to connect with potential members and promote Land Academy events or programs.</li>
<li>Track marketing engagement metrics and support the execution of member communication campaigns.</li>
<li>Assist in creating and distributing marketing materials, newsletters, and promotional updates.</li>
</ul>
4. VA Management
<ul>
<li>Oversee a team of Virtual Assistants (VAs), assigning tasks, tracking completion, and ensuring deadlines are met.</li>
<li>Provide clear direction, monitor productivity, and maintain accountability through structured check-ins.</li>
<li>Create and manage task systems to support efficiency and consistency across the VA team.</li>
<li>Support recruitment, onboarding, and ongoing coordination for new VA hires as needed.</li>
</ul>
5. Budget &amp; Vendor Management
<ul>
<li>Track operational expenses and monitor budget allocations for memberships, marketing tools, and software subscriptions.</li>
<li>Manage relationships with external vendors, ensuring timely invoicing, renewals, and performance follow-up.</li>
<li>Evaluate vendors and tools for cost-effectiveness and make recommendations for improvement.</li>
<li>Maintain accurate records of all vendor communications, payments, and contracts.</li>
</ul>
Qualifications
<ul>
<li>Proven experience in customer service, payment collections, or membership management.</li>
<li>Strong familiarity with CRM systems (Keap/Infusionsoft preferred) and payment processing tools.</li>
<li>Experience managing VAs, contractors, or remote staff.</li>
<li>Solid understanding of marketing principles and familiarity with email marketing and social media outreach.</li>
<li>Excellent organizational and multitasking skills with attention to detail.</li>
<li>Strong communication abilities and professional demeanor.</li>
<li>Proficiency in tools such as Office365, Google Workspace, Zoom, and spreadsheet management.</li>
<li>Ability to work independently while maintaining collaboration with team members.</li>
<li>Typing speed of 35+ WPM.</li>
</ul>
Work Details
This is a 1099 contractor position. While our typical office hours are Monday–Friday, 9:00 AM–5:30 PM, this role requires 40 hours per week with availability during core business hours for member communication. We are flexible in scheduling for the right candidate.
This is a hybrid role. Monday, Tuesday, and Thursdays are in-office in Scottsdale. Wednesdays and Fridays are work from home. Work from home begins 30 days after employment start.
Why Join Us
At Land Academy, we value our people and provide opportunities for growth, development, and long-term career advancement. Joining our team means being part of a supportive environment where your contributions make a real impact on our members’ success—and where you’ll be surrounded by others who value freedom, integrity, and collaboration.
Company DescriptionIf you are passionate about delivering exceptional client experiences and are looking for a rewarding career opportunity, we invite you to apply. 
<h3>Company Description</h3>
If you are passionate about delivering exceptional client experiences and are looking for a rewarding career opportunity, we invite you to apply.

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