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<h3>Job Description</h3>
Job DescriptionDescription:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
 
Essential Duties and Responsibilities:
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs. </li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Maintains regular and consistent in-person attendance.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. </li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 
Key Competencies/Enabling Attributes:
<ol>
<li>Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.</li>
</ol>
<ul>
<li>Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.</li>
<li>Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.</li>
<li>Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.</li>
</ul>
2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
<ul>
<li>Manages Performance and Results – Develops and executes plans that drive accountability for operational success.</li>
<li>Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.</li>
<li>Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.</li>
</ul>
3. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, &amp; drive business growth.
<ul>
<li>Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.</li>
<li>Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.</li>
<li>Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.</li>
</ul>
 
Requirements:
Minimum Qualifications (Education, Experience, Skills):
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 
Physical Requirements:
<ul>
<li>Must be able to frequently lift/carry/push/pull at minimum 20 lbs.</li>
<li>Must be able to occasionally lift/carry/push/pull up to 50 lbs.</li>
<li>Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. </li>
</ul>
 
Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
 
 
 
What We Offer:
<ul>
<li>$20.18 hourly</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Retirement Fund</li>
<li>Professional Development Training</li>
<li>Commuter Benefits</li>
<li>Flexible Healthcare Spending Account</li>
<li>Mental Health + Wellbeing Employee Assistance Program</li>
</ul>
 
Job Details:
<ul>
<li>Exemption Status: Non-Exempt</li>
<li>Position Type: Full time</li>
<li>Travel Requirements: May travel to different sites as needed</li>
<li>Job Shift: Varies</li>
</ul>
 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Customer Service Manager

<h3>Job Description</h3>
Job Description
Diversified Labeling Solutions, Inc. (DLS) is seeking a dynamic and experienced manufacturing Customer Service Manager to lead our Order Processing and Customer Service teams. &nbsp;This role is ideal for a strategic and hands-on leader with a strong background in customer experience management within a manufacturing environment.&nbsp; The ideal candidate will be both an analytical problem-solver and an empathetic team builder, capable of elevating the customer experience while leading a high-performing department.
The primary duties of the Customer Service Manager are to plan, organize and monitor the ongoing activities of Order Processing department and individual Customer Service personnel.&nbsp; The ultimate goals are to ensure that all orders are properly entered into the company ERP system, all customers receive timely and accurate information regarding the orders they have placed with DLS, and all customer needs and requests are responded to in a timely, professional and effective manner to ensure customer information and support requirements are completely satisfied.
Pay Range:
$92,000 to $110,000, annually
Key Responsibilities:
<ul>
<li>Plan the ongoing goals and activities of the Order Processing Department, in conjunction with the Order Processing Supervisor, monitoring activities to confirm that deadlines and commitments are being met</li>
<li>Plan, organize and supervise the activities of Customer Service Department personnel, ensuring that the workload is being evenly distributed and customer needs are being met</li>
<li>Develop and monitor operating metrics to ensure that customer expectations are being met</li>
<li>Closely monitor customer activity and communications, identifying areas of improvement as related to customer satisfaction and train personnel on enhanced methods of effective communication with customers</li>
<li>Set department goals and objectives to ensure accuracy and efficiency of output</li>
<li>Act as an active department leader by ensuring that work product levels are being maintained, personnel have the support necessary to meet objectives and to understand current or urgent customer matters requiring attention</li>
<li>Foster a sense of departmental accountability to ensure complete customer satisfaction</li>
<li>Build solid relationships with customers, ensuring a sense of confidence in DLS, by participating in customer follow-up activities to ensure timely resolution of escalated customer concerns or questions</li>
<li>Be an advocate for the customer with other DLS departments, to facilitate the highest level of customer service possible and identify and address any department related procedural issues or concerns</li>
<li>Develop cross training efforts to improve personnel knowledge and department workflow</li>
<li>Collaborate with the Executive team to ensure they are aware of department activities, backlogs and areas of necessary improvement and welcome input on the activities of the Order Processing and Customer Service departments</li>
<li>Assist in annual budget planning activities related to Order Processing and Customer Service manpower, systems, training and communication needs</li>
<li>Other projects/duties as assigned</li>
</ul>
Requirements:
<ul>
<li>Proven experience managing customer service operations in a manufacturing environment</li>
<li>Strong leadership skills with experience developing and mentoring a successful team</li>
<li>Proficiency in ERP platforms and technology-based service systems such as EDI</li>
<li>High degree of mathematical aptitude, attention to detail and organization skills</li>
<li>Excellent verbal and written communication skills, with the ability to communicate effectively with customers and team members of all levels</li>
<li>Proficient computer skills (ERP, Microsoft Suite, etc.)</li>
</ul>
DLS is a national manufacturer of adhesive based labels that are used by companies in many industries and for a multitude of applications.&nbsp; We have four production facilities around the U.S. that support local, national and international accounts.
DLS is an equal opportunity employer and offers a competitive salary, variety of excellent benefits and positive work environment.&nbsp; If you meet the requirements above and would enjoy working for an employee-friendly organization with other team players, please apply today.
Company DescriptionDLS is a national manufacturer of adhesive based labels that are used by companies in many industries and for a multitude of applications. We have four production facilities around the U.S. that support local, national and international accounts. 
<h3>Company Description</h3>
DLS is a national manufacturer of adhesive based labels that are used by companies in many industries and for a multitude of applications. We have four production facilities around the U.S. that support local, national and international accounts.

<h3>Job Description</h3>
Job Description
Customer Service Manager
Summary Experienced and results-driven Customer Service Manager with a strong background in manufacturing. Skilled in leading high-performing teams, improving customer satisfaction, and driving operational excellence through cross-functional collaboration. Adept at managing the end-to-end customer journey, implementing process improvements, and leveraging data for strategic decision-making.
Key Responsibilities
Lead a High-Performing Team
<ul>
<li>
Inspire, coach, and develop a team of Customer Service Representatives and Estimators to deliver best-in-class service.
</li>
<li>
Set clear expectations, provide ongoing feedback, and foster a culture of accountability, ownership, and continuous improvement.
</li>
</ul>
Own the Customer Experience
<ul>
<li>
Act as a key liaison between customers and internal teams to ensure seamless communication and proactive issue resolution.
</li>
<li>
Manage the entire customer journey—from order entry and estimating to delivery and inventory control—with a focus on speed, accuracy, and customer satisfaction.
</li>
</ul>
Drive Cross-Functional Alignment
<ul>
<li>
Participate in daily production meetings and provide timely updates to ensure on-time delivery and operational alignment.
</li>
<li>
Collaborate with Sales, Operations, and Supply Chain to support forecasting, pricing strategies, and performance objectives.
</li>
</ul>
Improve Systems and Processes
<ul>
<li>
Evaluate and enhance customer service workflows, tools, and metrics to increase efficiency and responsiveness.
</li>
<li>
Oversee customer accounts including pricing, specifications, shipping, and inventory, while identifying areas for process improvement.
</li>
</ul>
Track Results and Make Data-Driven Decisions
<ul>
<li>
Monitor and report on key service metrics and customer satisfaction KPIs to drive performance improvements.
</li>
<li>
Support sales planning through performance analysis, inventory planning, and data-driven recommendations.
</li>
</ul>
Qualifications
<ul>
<li>
Bachelor’s degree (preferred in Marketing, Business, or Communications) or equivalent work experience.
</li>
<li>
5+ years of experience in customer service or a related role within manufacturing.
</li>
<li>
Proven track record of managing people and driving performance in a fast-paced environment.
</li>
<li>
Excellent communication and interpersonal skills.
</li>
<li>
Highly organized, self-motivated, and data-oriented.
</li>
<li>
Proficient in Microsoft Word, Excel, and PowerPoint.
</li>
<li>
Experience in the sheet metal or aerospace industry strongly preferred.
</li>
</ul>
Physical Requirements
<ul>
<li>
Primarily office-based work environment.
</li>
<li>
May involve extended periods of sitting.
</li>
<li>
Requires adequate mobility and physical reflexes for general office tasks.
</li>
<li>
Ability to manage multiple assignments under moderate stress levels.
</li>
<li>
Occasional travel may be required.
</li>
<li>
Reasonable accommodations available for individuals with disabilities.
</li>
</ul>
Company DescriptionMarquee Staffing has built a reputation on expert local market knowledge, unparalleled personalized service and the ability to deliver winning candidates and job opportunities. Marquee operates offices located conveniently throughout Southern California. Each branch is full-service, providing temporary, contract, contract-to-hire and direct placement services for a diverse set of clients. Each branch has recruiters who specialize in key industries, ensuring that our clients get the best match possible for each open position and that our candidates get expert guidance in their career path. Apply with us today! 
<h3>Company Description</h3>
Marquee Staffing has built a reputation on expert local market knowledge, unparalleled personalized service and the ability to deliver winning candidates and job opportunities.\r\n\r\nMarquee operates offices located conveniently throughout Southern California. Each branch is full-service, providing temporary, contract, contract-to-hire and direct placement services for a diverse set of clients. Each branch has recruiters who specialize in key industries, ensuring that our clients get the best match possible for each open position and that our candidates get expert guidance in their career path.\r\n\r\nApply with us today!

Manufacturing Customer Service Manager

<h3>Job Description</h3>
10005 W Camelback Phoenix Arizona, 85037, +1 (602) 2163924 Starting Pay: $17.00 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: 
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs.</li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 Minimum Qualifications (Education, Experience, Skills): 
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 
<ul>
<li>5 Medical Plans</li>
<li>Employer Funded Health Reimbursement Account (HRA)</li>
<li>3 Dental Plans</li>
<li>Vision Plan</li>
<li>401K</li>
<li>Employer Paid Life Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Paid Time Off; Sick and Vacation</li>
<li>Paid Holidays</li>
<li>These are just a few highlights of our key benefit offerings!</li>
</ul>
 Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or <a href="mailto:leaves@goodwillaz.org" target="_blank">leaves@goodwillaz.org</a> if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( <a href="https://www.cisa.gov/be-cyber-smart/campaign" target="_blank">https://www.cisa.gov/be-cyber-smart/campaign</a> ) to learn how to report it.

<h3>Job Description</h3>
Job DescriptionWe are looking for an experienced Customer Service Manager to lead and enhance our customer support operations in New York, New York. This long-term contract position offers an opportunity to oversee and optimize service delivery, ensuring clients receive exceptional care. The ideal candidate will have a proven track record in managing customer accounts and driving performance in a fast-paced environment. Responsibilities: • Oversee daily operations of the customer service department to ensure prompt and effective resolution of client inquiries. • Manage customer accounts, ensuring accurate record-keeping and timely follow-ups. • Utilize computer-aided dispatch systems to optimize service workflows and improve response times. • Supervise and mentor call center staff, fostering a culture of excellence and teamwork. • Develop and implement effective job scheduling strategies to meet client needs efficiently. • Monitor service metrics and analyze data to identify areas for improvement and implement solutions. • Collaborate with other departments to streamline processes and enhance customer satisfaction. • Handle escalated customer issues with professionalism, ensuring positive outcomes. • Train team members on superior customer service practices and system usage. • Maintain up-to-date knowledge of industry trends and best practices to drive continuous improvement.• Proven experience in customer service management or a similar leadership role. • Proficiency in using computer-aided dispatch systems and other relevant software. • Strong background in managing customer accounts and ensuring client satisfaction. • Excellent communication and interpersonal skills, with the ability to resolve conflicts effectively. • Demonstrated ability to lead and motivate teams in a call center environment. • Solid organizational skills, including expertise in job scheduling and prioritization. • Analytical mindset with the ability to interpret service metrics and implement improvements. • Commitment to delivering superior customer service and fostering a positive client experience.

<h3>Job Description</h3>
Job DescriptionDescription:
ROLE
GS Optics provides reliable, measurable, and high-quality customer service by adding an experienced customer service manager (CSM) to the sales team. The ideal candidate for this position is a person who can demonstrate strong and capable leadership qualities with an ability to resolve all types of customer inquiries, support quote requests, order entry and scheduling in a timely manner to ensure the highest level of customer satisfaction.
 
QUALIFICATIONS &amp; EXPERIENCE
<ul>
<li>A 2-year degree, 4-year degree desired or equivalent experience. </li>
<li>5+ years of experience in Customer Service Administration within a manufacturing company, preferably in high volume optics or similar product technology.</li>
<li>Advanced proficiency with Microsoft Office (Outlook, PowerPoint, Excel, Word).</li>
<li>Advanced proficiency with SAP, Salesforce, Hubspot, NetSuite, MRP and ERP software tools. </li>
<li>3+ years’ experience with optical products, subsystems and instruments.</li>
<li>5+ years’ experience supporting OEM instrument manufacturers.</li>
<li>5+ years in a customer-facing role for a manufacturing or high-tech products. company, preferably in high volume polymer/glass optics.</li>
<li>Experience supporting customers in regulated industries and with ITAR.</li>
<li>Clear verbal and written communication skills, and strong customer negotiation skills.</li>
<li>Familiarity with management techniques to deal with customers and negotiations.</li>
<li>Ability to meet and exceed customer needs and expectations.</li>
</ul>
KEY RESPONSIBILITIES
<ul>
<li>Supports the Sales team in the creation of cost and price sheets for quotes.</li>
<li>Review order details to ensure accuracy, such as pricing, quantity, description, and shipping information with timely entry.</li>
<li>Process customer orders by adding item numbers to the inventory system, contact operations to acquire items that are out of stock, and update customer accounts with purchase details. </li>
<li>Communicate with customers regarding order status and resolution of problems or issues.</li>
<li>Use Sales Management Systems to input and track order fulfillment and maintain and monitor production schedules.</li>
<li>Participate in customer calls to provide updated shipping information.</li>
<li>Create invoices according to company practices; submit invoices to customers.</li>
<li>Create and maintain a database of customers.</li>
<li>Collaborate with Manufacturing and Finance in the creation of new product numbers and new customer setup. Provide new customers with pertinent paperwork to complete enrollment.</li>
<li>Supports Quality with customer RMAs and technical product issues and after-sales service – Warranty returns and customer complaints.</li>
<li>Leads customer/production meetings and contract reviews for order placement.</li>
<li>Supports GS Optics Site Finance Controller with customer collections.</li>
<li>Works across functional teams, in Sales, Operations, Quality, Program Management and Finance to effectively and efficiently support customer needs.</li>
<li>Maintain a deep understanding of company products and services to accurately answer customer questions.</li>
<li>Report weekly on key performance metrics. </li>
<li>Other duties as assigned.</li>
</ul>
Requirements:
PERSONAL ATTRIBUTES
<ul>
<li>Ability to be a leader in the role balancing customer advocacy and the needs of the business.</li>
<li>Interpersonal skills and problem-solving skills.</li>
<li>Ability to maintain customer confidentiality.</li>
<li>Ability to work collaboratively across functional teams to achieve results and meet key performance metrics across all aspects of customer support.</li>
<li>Acts with independence in performing critical job functions.</li>
<li>Acts with a sense of urgency.</li>
</ul>
SKILLS AND ABILITIES
<ul>
<li>Excellent interpersonal, communication and presentation skills. </li>
<li>Ability to comprehend and communicate effectively with Global customers, distributors, and principals at different purchasing, engineering, and management levels.</li>
<li>MS Office, Email, CRM, ERP, MRP, and order entry. </li>
<li>Communicate and deal effectively with differences of opinion.</li>
<li>Understand financial reporting for sales and operations.</li>
<li>Interact with all levels of personnel and customers.</li>
<li>Solve problems in a timely and quality manner.</li>
<li>Handle multiple priorities and complex issues involving external and internal priorities.</li>
<li>Excel in a cross-organizational Global team environment.</li>
<li>Develop reports and business correspondence.</li>
<li>Handle special assignments promptly and professionally.</li>
</ul>
Note: This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this job description does not describe any individual role holder. In addition to the contents of this job description, employees are expected to undertake any and all other reasonable and related tasks allocated by their line manager. 
The Company is committed to providing equal employment opportunities for all employees and applicants for employment. The Company does not discriminate in employment opportunity or practices on the grounds of gender, race, religion or belief, age, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by national laws under which the Company operates.
 
In the instance that the position will involve having access to items and technical data that may be controlled under U.S. export laws and regulations ("U.S. Export Control Laws"), including but not limited to the Export Administration Regulations ("EAR") and the International Traffic in Arms Regulations ("ITAR"). To comply with the U.S. Export Control Laws, and in conjunction with the review of candidates for those positions within G&amp;H that may present access to export-controlled technical data, G&amp;H must assess whether candidates are "U.S. persons" as defined under the EAR (15 C.F.R. Part 772) and the ITAR (22 C.F.R. § 120.15). Certain questions asked during the application process are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this position.

<h3>Job Description</h3>
Job DescriptionDescription:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
 
Essential Duties and Responsibilities:
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs. </li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Maintains regular and consistent in-person attendance.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. </li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 
Key Competencies/Enabling Attributes:
<ol>
<li>Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.</li>
</ol>
<ul>
<li>Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.</li>
<li>Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.</li>
<li>Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.</li>
</ul>
2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
<ul>
<li>Manages Performance and Results – Develops and executes plans that drive accountability for operational success.</li>
<li>Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.</li>
<li>Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.</li>
</ul>
3. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, &amp; drive business growth.
<ul>
<li>Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.</li>
<li>Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.</li>
<li>Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.</li>
</ul>
 
Requirements:
Minimum Qualifications (Education, Experience, Skills):
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 
Physical Requirements:
<ul>
<li>Must be able to frequently lift/carry/push/pull at minimum 20 lbs.</li>
<li>Must be able to occasionally lift/carry/push/pull up to 50 lbs.</li>
<li>Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. </li>
</ul>
 
Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
 
 
 
What We Offer:
<ul>
<li>$19.25 hourly</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Retirement Fund</li>
<li>Professional Development Training</li>
<li>Commuter Benefits</li>
<li>Flexible Healthcare Spending Account</li>
<li>Mental Health + Wellbeing Employee Assistance Program</li>
</ul>
 
Job Details:
<ul>
<li>Exemption Status: Non-Exempt</li>
<li>Position Type: Full time</li>
<li>Travel Requirements: May travel to different sites as needed</li>
<li>Job Shift: Varies</li>
</ul>
 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

<h3>Job Description</h3>
Job DescriptionDescription:
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.
 
JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services.
 
ESSENTIAL FUNCTIONS:
Customer Service &amp; Sales Support
<ul>
<li>Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It’s your time, 24hrs or bust, Statement of fact, Everybody makes a difference)</li>
<li>Meet SERVICE standards for external customers.</li>
<li>Conduct/facilitate daily 8a.m. sales meetings.</li>
<li>Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions.</li>
<li>Support Sales efforts through coaching and mentoring.</li>
<li>Focus on stabilization of transaction accounts.</li>
<li>Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives.</li>
<li>Ensure that average monthly teller incentive goal of $110/FTE is met.</li>
<li>Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals.</li>
<li>Maintain or grow branch deposits.</li>
<li>Meet or exceed NII goal as outlined in your annual budget.</li>
<li>Meet minimum Elan goals.</li>
<li>Meet established QIS standards of 95% or above.</li>
</ul>
Ownership &amp; Accountability
<ul>
<li>Maintain control and tracking of operational losses and teller cash differences.</li>
<li>Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations.</li>
<li>Manage overall operations of the branch through effective delegation &amp; follow-up.</li>
<li>Demonstrate leadership skills as evidenced by modeling professional conduct &amp; professional boundaries &amp; coaching &amp; mentoring staff, especially in sales activities.</li>
<li>Ensure training &amp; cross-training of staff. Identify any training, coaching or scripting needs.</li>
<li>Ensure all necessary reports are completed and forwarded on a timely basis.</li>
<li>Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the “no surprises” standard.</li>
<li>Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service.</li>
<li>Implement changes to policies and procedures timely and effectively.</li>
<li>Personal losses within loss limit.</li>
<li>Meet attendance guidelines.</li>
</ul>
Administrative Control, Security &amp; Audit
<ul>
<li>Ensure satisfactory ratings by Internal Audit.</li>
<li>Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1).</li>
<li>Follow security protocols in opening, closing and internal operations procedures.</li>
<li>Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures.</li>
<li>Ensure branch remains within established loss limits.</li>
</ul>
Compliance Responsibilities
<ul>
<li>Complete regulatory tutorials to ensure understanding of compliance standards &amp; expectations.</li>
<li>Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards &amp; expectations.</li>
<li>Answer regulatory questions correctly during Audit/Branch Review.</li>
<li>Ensure CRA service hours branch goals are met.</li>
</ul>
 
Work Environment:
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
 
EQUIPMENT USED TO PERFORM FUNCTIONS:
10-key machine, Microsoft based computers, fax &amp; photocopier, ATM, tube system for drive-up window, Branch Capture equipment.
 
DECISION MAKING: (Give examples of decisions and recommendations made by incumbent)
<ul>
<li>Approves non-standard transactions based on knowledge of client’s account history.</li>
<li>Schedules appropriate number of staff to successfully meet varying service demands and address any training needs.</li>
<li>Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual’s dignity and comply with established banking policies.</li>
</ul>
 
SUPERVISORY RESPONSIBILITY: (List number of subordinates)
Directly Supervised: Depends on size of branch
Supervised by Subordinates: Depends on size of branch
 
Contacts:
Internal: Deals with branch personnel and other internal bank personnel.
External: Customers and representatives of various community organizations.
 
FINANCIAL IMPACT:
Ensures operational losses are kept to a minimum.
 
PROMOTIONAL GUIDELINES:
Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc.
 
After one year in current position, the following criteria must be met:
<ul>
<li>Must have all audits and branch reviews rated satisfactorily.</li>
<li>Must obtain an “at expectation” or better in all categories on the annual performance appraisal.</li>
<li>Consistent pattern of growth in all areas of sales support.</li>
</ul>
Requirements:
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required.
 
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
 
MENTAL DEMANDS:
<ul>
<li>Successfully prioritize demands and meet quality and quantity service standards.</li>
<li>Apply basic math skills to balance cash and reconcile ledger accounts.</li>
<li>Evaluate job performance and identify training needs of subordinate staff.</li>
<li>Identify and capture business opportunities.</li>
</ul>
EOE
Westamerica Bank's Privacy Policy may be found at: <a href="http://www.westamerica.com/about/privacy" target="_blank">www.westamerica.com/about/privacy</a>

<h3>Job Description</h3>
Job DescriptionDescription:
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.
 
JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services.
ESSENTIAL FUNCTIONS:
Customer Service &amp; Sales Support
<ul>
<li>Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It’s your time, 24hrs or bust, Statement of fact, Everybody makes a difference)</li>
<li>Meet SERVICE standards for external customers.</li>
<li>Conduct/facilitate daily 8a.m. sales meetings. </li>
<li>Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions.</li>
<li>Support Sales efforts through coaching and mentoring.</li>
<li>Focus on stabilization of transaction accounts.</li>
<li>Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives.</li>
<li>Ensure that average monthly teller incentive goal of $110/FTE is met.</li>
<li>Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals.</li>
<li>Maintain or grow branch deposits.</li>
<li>Meet or exceed NII goal as outlined in your annual budget. </li>
<li>Meet minimum Elan goals.</li>
<li>Meet established QIS standards of 95% or above.</li>
</ul>
Ownership &amp; Accountability
<ul>
<li>Maintain control and tracking of operational losses and teller cash differences. </li>
<li>Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations.</li>
<li>Manage overall operations of the branch through effective delegation &amp; follow-up.</li>
<li>Demonstrate leadership skills as evidenced by modeling professional conduct &amp; professional boundaries &amp; coaching &amp; mentoring staff, especially in sales activities.</li>
<li>Ensure training &amp; cross-training of staff. Identify any training, coaching or scripting needs.</li>
<li>Ensure all necessary reports are completed and forwarded on a timely basis.</li>
<li>Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the “no surprises” standard.</li>
<li>Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service.</li>
<li>Implement changes to policies and procedures timely and effectively.</li>
<li>Personal losses within loss limit.</li>
<li>Meet attendance guidelines. </li>
</ul>
Administrative Control, Security &amp; Audit
<ul>
<li>Ensure satisfactory ratings by Internal Audit.</li>
<li>Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1).</li>
<li>Follow security protocols in opening, closing and internal operations procedures.</li>
<li>Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures.</li>
<li>Ensure branch remains within established loss limits.</li>
</ul>
Compliance Responsibilities
<ul>
<li>Complete regulatory tutorials to ensure understanding of compliance standards &amp; expectations. </li>
<li>Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards &amp; expectations. </li>
<li>Answer regulatory questions correctly during Audit/Branch Review.</li>
<li>Ensure CRA service hours branch goals are met.</li>
</ul>
Work Environment:
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
 
EQUIPMENT USED TO PERFORM FUNCTIONS:
10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment. 
 
DECISION MAKING: (Give examples of decisions and recommendations made by incumbent)
<ul>
<li>Approves non-standard transactions based on knowledge of client’s account history.</li>
<li>Schedules appropriate number of staff to successfully meet varying service demands and address any training needs.</li>
<li>Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual’s dignity and comply with established banking policies.</li>
</ul>
PROMOTIONAL GUIDELINES:
Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc.
After one year in current position, the following criteria must be met:
<ul>
<li>Must have all audits and branch reviews rated satisfactorily.</li>
<li>Must obtain an “at expectation” or better in all categories on the annual performance appraisal.</li>
<li>Consistent pattern of growth in all areas of sales support.</li>
</ul>
Requirements:
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required.
 
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
 
MENTAL DEMANDS:
<ul>
<li>Successfully prioritize demands and meet quality and quantity service standards.</li>
<li>Apply basic math skills to balance cash and reconcile ledger accounts.</li>
<li>Evaluate job performance and identify training needs of subordinate staff.</li>
<li>Identify and capture business opportunities.</li>
</ul>
EOE
Westamerica Bank's Privacy Policy may be found at: <a href="http://www.westamerica.com/about/privacy" target="_blank">www.westamerica.com/about/privacy</a>

<h3>Job Description</h3>
Job DescriptionDescription:
The Manager serves as a key leader within the Servicing Department, providing vision, leadership, and operational oversight for the Resolution Services division. This role is responsible for the day-to-day management of the Tax Analysts, Licensed Tax Professionals, and client servicing team, ensuring high-quality service delivery and effective case resolution in alignment with established processes and procedures. The position drives team performance, fosters a positive and productive client experience, and promotes stable leadership through dynamic decision-making, clear communication, and strategic planning. This leader also oversees the development, implementation, and continual improvement of servicing procedures, ensuring both operational excellence and client satisfaction.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Act as an escalation point for resolving the most difficult customer issues.
· Responsible for creating and implementing procedures and processes.
· Communicates with clients, direct reports, and other departments to ensure quality service delivery and customer satisfaction.
· Develop, implement, and continuously improve servicing procedures, call monitoring, quality assurance programs, and performance scorecards aligned with key performance indicators (KPIs).
· Monitor call center operations, ensuring adequate coverage, effective scheduling, and real-time adjustments, while analyzing trends and data to drive operational improvements, service quality, and revenue growth.
· Lead hiring, training, coaching, performance management, and professional development of the team, identifying skill gaps and implementing effective training solutions.
· Drive initiatives through performance management with the team and organizationally, that contribute to long-term operational excellence.
· Create an environment of excitement, goal orientation, innovation and encourage team motivation.
· Acts in a manner consistent with the rules and standards of both his/her governing professional organization and IRS Circular 230, and provides oversight and guidance to all reports to ensure their compliance with these standards per respondent superior
· Provide technical leadership and guidance to Tax Analysts and Licensed Tax Professionals, serving as a subject matter expert in tax collections, IRS resolution, and relevant tax laws, ensuring adherence to professional standards and IRS Circular 230 requirements.
· Perform other tasks as assigned.
Requirements:
EDUCATION AND EXPERIENCE:
<ul>
<li>Strong Preference to be one of the following: Licensed Attorney in good standing with the Bar of a US Jurisdiction, Enrolled Agent in good standing and authorized to practice with the Internal Revenue Service, or Certified Public Accountant in good standing with a US Jurisdiction</li>
<li>BS degree in business administration or a related field or equivalent experience.</li>
<li>5+ years in leadership position</li>
<li>Must have at least 5 years of related experience in a call center.</li>
</ul>
SKILLS, KNOWLEDGE, AND ABILITIES:
· Ability to lead and motivate a large team in a fast-paced environment.
· Committed to continuous education through workshops, seminars, and conferences.
· Strong decision-making abilities.
· Ability to analyze performance trends and issue feedback and/or plans of action for developmental purposes.
· Exceptional verbal and written communication skills.
· Customer service focused mindset.
· Proficiency with the MS Office Applications.
· Ability to drive results and manage change.
· Strong analytical skills with the ability to think tactically and have proven problem-solving skills.
· Proven experience in successful management of teams and processes
· Intricate knowledge of IRS policy, revenue rules, and laws pertaining to tax, tax collection, taxpayer rights, and practitioner responsibilities

155,920 Customer Service Manager Jobs