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job_organization_name

city

state

<h3>Job Description</h3>
Job Description
We are looking for a Technical Support Specialist who will help us bring excellent service to our customers by supporting them as they use our software to grow their businesses.
Location
Lancaster PA
Core Responsibilities:
<ul>
<li>Handle technical inbound support calls and tickets</li>
<li>Manage inbound support emails</li>
<li>Manage support tickets in timely manner</li>
<li>Maintain and grow client relationships by providing support, training, information &amp; guidance</li>
<li>Troubleshoot highly technical client facing issues and determine the best path to resolve</li>
<li>Contribute to the team effort by accomplishing results</li>
</ul>
We are looking for someone who is:
<ul>
<li>A team player</li>
<li>Goal and service oriented</li>
<li>Attentive to detail</li>
<li>Adaptable and change-ready in a high demand work environment</li>
</ul>
Specific Qualifications:
<ul>
<li>Have a strong ability to troubleshoot complex issues</li>
<li>Ability to self-teach, research and test to determine the best resolution of support tickets</li>
<li>Aptitude for technology, including strong Windows knowledge and PC hardware basics</li>
<li>Software technical experience</li>
<li>Basic to intermediate networking knowledge</li>
<li>Call center, customer service/business process experience</li>
</ul>
Bonus Qualifications:
<ul>
<li>Financial experience</li>
<li>Experience in Power Automate, Power BI, Power Apps and/or SQL a plus</li>
</ul>
Why join Koble?
<ul>
<li>Join a cohesive team culture that is focused on honoring God and making others successful</li>
<li>Foster healthy professional relationships and further your career</li>
<li>Contribute to helping businesses grow by putting ERP software to work</li>
</ul>
As a member of the Koble team, you'll receive:&nbsp;
<ul>
<li>Remote working options</li>
<li>Health coverage option for individual and family</li>
<li>Dental, vision, short-term and long-term disability options available</li>
<li>SIMPLE IRA plan</li>
</ul>
About Us&nbsp; For 30+ years Koble has been leading the way for small to medium-sized enterprises to manage and grow their businesses. Our customers are the backbone of our communities - from manufacturing to equipment sales/services to distribution - and our team is passionate about working alongside them through ERP software and professional services to help them grow and flourish.&nbsp;&nbsp;&nbsp;
Our culture is built on the foundation of Christian values. We live this out by blessing our customers with our work, honoring each other, and building our communities.&nbsp;&nbsp;
Today we serve hundreds of businesses throughout US and Canada with a team of over sixty employees, and we're growing fast!&nbsp;
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vGmJfIgvSF

Technical Support Specialist

<h3>Job Description</h3>
Job Description
HHHN Mission
To provide the best health care, and access to that care, for everyone in our communities.
 
HHHN Vision
To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships
 
 
Proposed Schedule: 40 hours per week. Monday-Friday, 7am-3:30pm
 
Note: This position is remote but candidates must live within driving distance of Queensbury, NY.
 
Position Summary
The Coding Specialist is responsible for all phases of coding and charge entry for health center services. This position acts as a support call center for all coding and charge entry questions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
Essential Duties and Responsibilities:
<ul>
<li>Review health center, nursing home and hospital encounters and completes for accurate coding and charge entry</li>
<li>Review all encounters for accurate coding and enters charges in Athena, including CPT, E/M, and ICD-10 coding</li>
<li>Collaborates with all Network centers and employees as needed to accurately complete encounters and review patient charges </li>
<li>Responsible for Hold Buckets on a daily/weekly basis as assigned by supervisor</li>
<li>Demonstrates a good working knowledge of CPT, ICD10, HCPCS code books as well as remaining current on CPT, ICD10 and regulatory changes</li>
<li>Identifies areas of training and/or improvements for efficiency, productivity, and patient satisfaction </li>
<li>Complete Provider Coding Orientation</li>
<li>Complete audits as assigned i.e., provider, coding vendor, HHHN coder</li>
<li>Enthusiastically support the Mission, Vision, and Core Values of Hudson Headwaters Health Network.</li>
<li>Perform additional duties and special projects as assigned</li>
</ul>
Qualifications:
The requirements listed below are representative of the knowledge, skill, and ability to perform the essential functions:
<ul>
<li>High school diploma or general education degree (GED)</li>
<li>At least three years’ experience in coding, medical terminology, or equivalent combination of education and experience</li>
<li>CPC Required</li>
<li>Strong customer service skills</li>
<li>Strong organizational skills</li>
<li>Ability to work with a variety of groups (managers, patients, insurance reps, other departments)</li>
<li>Ability to interact in a professional and efficient manner</li>
<li>Excellent computer skills, proficient in Excel and Word, Athena a plus</li>
</ul>
 The pay rate for this position is $25.00/hour.

Coding Specialist - Remote (Full-time)

<h3>Job Description</h3>
Job DescriptionDescription:
Soleo Health is seeking a Collection Specialist to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care! 
 
Home infusion therapy experience required. 
Soleo Health Perks:
<ul>
<li>Competitive Wages </li>
<li>Flexible schedules </li>
<li>401(k) with a match</li>
<li>Referral Bonus </li>
<li>Annual Merit Based Increases</li>
<li>No Weekends or Holidays! </li>
<li>Affordable Medical, Dental, and Vision Insurance Plans</li>
<li>Company Paid Disability and Basic Life Insurance</li>
<li>HSA and FSA (including dependent care) options</li>
<li>Paid Time Off! </li>
<li>Education Assistant Program</li>
</ul>
 
The Position:
The Collection Specialist is responsible for a broad range of collection processes related to medical accounts receivable in support of multiple site locations. The Collections Specialist will proactively work assigned accounts to maximize accurate and timely payment. Responsibilities include:
<ul>
<li>Researches all balances on the accounts receivable and takes necessary collection actions to resolve in a timely manner</li>
<li>Researches assigned correspondence; takes necessary action to resolve requests</li>
<li>Routinely reviews and works correspondence folder requests in a timely manner</li>
<li>Makes routine collection calls on outstanding claims</li>
<li>Identifies billing errors, short payments, unpaid claims, cash application issues and resolves accordingly</li>
<li>Ability to identify potential risk, write offs and status appropriately and report and escalate to management on as identified</li>
<li>Researches refund requests received by payers and statuses refund according to findings</li>
<li>Documents detailed notes in a clear and concise fashion in Company software system</li>
<li>Identifies issues/trends and escalates to Manager when assistance is needed</li>
<li>Provides exceptional Customer Service to internal and external customers</li>
<li>Ensures compliance with federal, state, and local governments, third party contracts, and company policies</li>
<li>Must be able to communicate well with branch, management, patients and insurance carriers</li>
<li>Ability to perform account analysis when needed</li>
<li>Answering phones/taking patient calls regarding balance questions</li>
<li>Using portals and other electronic tools</li>
<li>Ensure claims are on file after initial submission</li>
<li>Identifies, escalates, and prepares potential payor projects to management and company Liaisons</li>
<li>Write detailed appeals with supporting documentation</li>
<li>Keep abreast of payor follow up/appeal deadlines</li>
<li>Submits secondary claims</li>
</ul>
 
Schedule:
<ul>
<li> M-F 830am-5pm, Pacific time Zone preferred</li>
</ul>
Requirements:
 
<ul>
<li>Previous Home Infusion and Specialty Pharmacy experience required</li>
<li>1-3 years or more of strong collections experience</li>
<li>High school diploma or equivalent; an associate degree in finance, accounting, or a related field is preferred</li>
<li>Knowledge of HCPC coding and medical terminology</li>
<li>CPR+ systems experience preferred</li>
<li>Excellent math and writing skills</li>
<li>Excellent interpersonal, communication and organizational skills </li>
<li>Ability to prioritize, problem solve and multitask </li>
<li>Word, Excel and Outlook experience </li>
</ul>
 
About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference! 
 
Soleo’s Core Values:
<ul>
<li>Improve patients’ lives every day</li>
<li>Be passionate in everything you do</li>
<li>Encourage unlimited ideas and creative thinking</li>
<li>Make decisions as if you own the company</li>
<li>Do the right thing</li>
<li>Have fun!</li>
</ul>
 
Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture. 
 
Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.
Keyword: accounts receivable, collection, specialty pharmacy, now hiring, hiring immediately
Keywords:

Accounts Receivable Collection Specialist-Remote-Frisco,TX

<h3>Job Description</h3>
Job Description
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand &amp; Stone, Massage Heights, Rush Hair &amp; Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&amp;GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: <a href="https://www.zenoti.com" target="_blank">https://www.zenoti.com</a>
What will I be doing ?
<ul>
<li>You will work within our product implementation and adoption teams to deliver high-quality customer training to end users of Zenoti systems.</li>
<li>Develop standardized instructional materials and training curriculum with clear learning objectives and outcomes.</li>
<li>Work with customers to identify training needs; develop and deliver customer training plans (schedules, content, feedback mechanisms, etc)</li>
<li>Deliver product trainings via different channels (Live, Online, remote) and mediums.</li>
<li>Support the implementation phase remotely or at customer locations as needed.</li>
<li>Be a product knowledge expert, and remain up to date with product knowledge, business flow, sales process and market dynamics.</li>
<li>Analyzing usage metrics, data from support tickets, and customer feedback to improve training delivery and support Zenoti training goals.</li>
<li>Assist in develop training program strategy, including defining and tracking objectives and key results.</li>
<li>Responsible for ensuring maximum product adoption through effective training delivery and achieving exceptional client satisfaction.</li>
</ul>
What skills do I need?
<ul>
<li>Excellent written and verbal communication skills</li>
<li>Excellent customer service, skills plus ability to interface with global customers.</li>
<li>Experience working with remote teams.</li>
<li>Strong logical, analytical, critical thinking and problem-solving skills</li>
<li>Ability to understand, articulate and manage customer expectations.</li>
<li>Ability to work in a fast-paced start-up environment.</li>
<li>Experience working with SaaS applications or Enterprise software solutions.</li>
<li>Strong knowledge of MS Office tools</li>
<li>Background in instructional design or adult learning theory a plus</li>
<li>Experience using Camtasia Studio, Articulate, Adobe Captivate, other e-learning and learning management systems, a plus.</li>
<li>Experience developing and conducting end-user training and training materials for SaaS or Enterprise-level applications a plus.</li>
<li>Bachelor's Degree in Computer Engineering, Computer Science, Information Systems, Learning &amp; Development, Education, or similar degree.</li>
<li>3+ years of experience in customer-facing, teaching, training, or instructional design role</li>
<li>Fluency in European and SEA languages is a plus.</li>
<li>Ability to travel up to 10%</li>
</ul>
Benefits
At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:
<ul>
<li>An attractive base salary, plus bonus</li>
<li>Medical, dental, and vision coverage</li>
<li>Participation in company 401k plan</li>
<li>Unlimited paid time off</li>
<li>Paid parental leave</li>
<li>Flexible work hours</li>
<li>Programs, classes and activities supporting your physical and mental wellbeing, led by Zenoti's dedicated Chief Wellness Officer</li>
</ul>
Note: This role will be remote to start, but on a long-term basis will operate from the Zenoti office in Bellevue, WA. We are also open to remote working on a permanent basis 
Zenoti Pay Range$75,000—$90,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Customer Training Specialist - Bellevue, WA

<h3>Job Description</h3>
Job Description
About the Role
We’re seeking a dependable and skilled Help-Desk Technician to lead internal IT support operations for our NYC office and broader business units. You’ll provide direct on-site support to users based in Midtown Manhattan, while also maintaining connectivity and coordination with our Great Neck headquarters and field operations. This role combines hands-on computer hardware and application support along with infrastructure support. You’ll also act as a local advocate, ensuring that corporate policies are implemented effectively and appropriately for our teams on the ground.
Key Responsibilities
<ul>
<li>
Provide on-site technical support at our Midtown Manhattan office for desktops, laptops, applications, printers, and network services.
</li>
</ul>
<ul>
<li>
Administer Microsoft 365 environment (Teams, SharePoint, Exchange, OneDrive, Intune) and manage user accounts, devices, and licensing.
</li>
</ul>
<ul>
<li>
Maintain and support infrastructure across Great Neck HQ and remote offices as needed.
</li>
</ul>
<ul>
<li>
Collaborate with corporate IT to implement corporate-wide tools, security standards, and global policies—while advocating for local business needs.
</li>
</ul>
<ul>
<li>
Handle hardware provisioning, software deployment, onboarding/offboarding, and asset tracking.
</li>
</ul>
<ul>
<li>
Troubleshoot and support specialized applications (e.g., Autodesk, financial, and HR systems).
</li>
</ul>
<ul>
<li>
Document IT processes, configurations, and troubleshooting procedures; contribute to internal knowledge sharing.
</li>
</ul>
<ul>
<li>
Assist with training users on technology best practices.
</li>
</ul>
<ul>
<li>
Ensure business continuity by proactively maintaining system stability and responding to critical issues.
</li>
</ul>
<ul>
<li>
Travel to Great Neck Backoffice and local job sites in NY and New Jersey as needed to support users and coordinate infrastructure needs.
</li>
</ul>
Qualifications 
Required: 
<ul>
<li>
5+ years of experience in internal IT support, systems administration, or desktop/infrastructure management within a mid-sized or enterprise organization.
</li>
</ul>
<ul>
<li>
Advanced proficiency with Microsoft 365 ecosystem, including administration of Exchange Online, SharePoint, OneDrive, Teams, and device management through Intune/Endpoint Manager.
</li>
</ul>
<ul>
<li>
Strong working knowledge of Windows operating systems (Windows 10/11) and basic user and group management. Understanding AD, DNS, DHCP, Group Policy concepts.
</li>
</ul>
<ul>
<li>
Basic knowledge of networking fundamentals, including cabling standards, WAN circuits, routing and switching, firewalls, DMZs, VLANs, and IP addressing and subnetting
</li>
</ul>
<ul>
<li>
Experience supporting business productivity and line-of-business applications, including installation, configuration, troubleshooting, and updates (e.g., MS Office, Adobe products, finance or HR tools, Autodesk applications).
</li>
</ul>
<ul>
<li>
Hands-on experience with IT asset management, including imaging, deployment, hardware inventory, and lifecycle replacement.
</li>
</ul>
<ul>
<li>
Ability to troubleshoot complex hardware and software issues, independently or with vendor support, and follow through to resolution.
</li>
</ul>
<ul>
<li>
Excellent communication skills, both written and verbal — able to clearly explain technical concepts to non-technical users and document procedures and solutions.
</li>
</ul>
<ul>
<li>
Ability to prioritize, manage, and execute multiple concurrent tasks in a dynamic environment with shifting priorities.
</li>
</ul>
<ul>
<li>
Strong sense of ownership and follow-through — demonstrates initiative and holds themselves accountable for deliverables.
</li>
</ul>
<ul>
<li>
Demonstrated ability to work independently with minimal supervision, while also being a collaborative team player who can work cross-functionally.
</li>
</ul>
<ul>
<li>
Customer service mindset — friendly, professional demeanor and a commitment to user satisfaction and technical excellence.
</li>
</ul>
<ul>
<li>
Willingness and ability to travel between Midtown Manhattan, Great Neck HQ, and local job sites as needed, sometimes on short notice.
</li>
</ul>
Preferred: 
<ul>
<li>
Experience in hybrid desktop/server environments or enterprise settings
</li>
</ul>
<ul>
<li>
Exposure to Power Automate, Power Apps, or SharePoint customization
</li>
</ul>
<ul>
<li>
Familiarity with Autodesk licensing and support and other construction related applications
</li>
</ul>
<ul>
<li>
IT certifications such as CompTIA A+/Network+, Google IT Support Professional Certificate, Microsoft Fundamentals.
</li>
</ul>
What You’ll Bring 
<ul>
<li>
A proactive, solutions-focused mindset
</li>
</ul>
<ul>
<li>
The confidence to represent end users and advocate for practical solutions
</li>
</ul>
<ul>
<li>
The discipline to self-manage while staying aligned with team goals
</li>
</ul>
<ul>
<li>
A calm, supportive attitude under pressure
</li>
</ul>
<ul>
<li>
A strong sense of ownership and pride in the technology experience you deliver
</li>
</ul>
Company DescriptionUni-Data &amp; Communications, Inc. was formed in 1989 to service the IT infrastructure support needs of the financial services community. Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses. 
<h3>Company Description</h3>
Uni-Data &amp; Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Help Desk Support Specialist

<h3>Job Description</h3>
Job Description
ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP partners with hundreds of pharmacies nationwide to supply 7,500+ communities with real-time electronic prescription updates. As our pharmacy client base expands, so does the need for talented pharmacy team members to support hundreds of real-time interfaces, vendor partnerships, and ECP’s pharmacy-integrated features. 
We are looking for someone to play a critical role supporting pharmacy team outcomes and contribute to developing structure, process, and documentation that helps us standardize how we support our pharmacy partners as we scale. 
We are based in Wisconsin, but we are open to remote candidates within the U.S. 
<ul>
<li>Provide technical support to ECP pharmacy partners via email &amp; phone </li>
<li>Onboard new pharmacy partners by training, coordinating go-live plans with facilities, and executing data conversations </li>
<li>Execute software interface installations </li>
<li>Schedule, coordinate, and facilitate data pushes and transitions with pharmacy and community partners </li>
<li>Monitor &amp; troubleshoot pharmacy server connections and other interfaces </li>
<li>Troubleshoot client issues &amp; concerns </li>
<li>Help maintain pharmacy-integrated features of ECP </li>
<li>Document technical processes and configurations </li>
<li>Collaborate cross-functionally with Sales, Customer Support, Customer Success, Customer Implementation, Engineering, and Product teams to provide recommendations on process improvements and deliver to the customers’ expectations </li>
<li>Help to develop best practices as the team grows </li>
</ul>
Requirements
<ul>
<li>Bachelor’s Degree preferred </li>
<li>1+ years of applicable experience in a similar role </li>
<li>Customer service and technical support experience </li>
<li>Computer networking knowledge preferred </li>
<li>Experience working in a pharmacy, or assisted living, required </li>
<li>Basic troubleshooting skills </li>
<li>Windows/Microsoft Office knowledge </li>
<li>Strong communication skills (written, over-the-phone, face-to-face) </li>
<li>Technical writer, skilled with email etiquette </li>
<li>Critical thinker &amp; problem solver </li>
<li>Self-motivated </li>
<li>Ability to manage multiple tasks/projects simultaneously, strong organization, and time management skills </li>
<li>Willingness to learn new topics, responsibilities, and processes as our business grows and evolves </li>
</ul>

Pharmacy Support & Implementation Specialist

<h3>Job Description</h3>
Job DescriptionSST Group offers a broad range of solutions for hospitals, large medical centers, and doctors' offices, from simple data storage to specialized DICOM medical solutions. The company has been in the medical solutions business for 20 years and sells to some of the biggest names in the industry. We are looking for a part-time technical support representative for our customer support call center, supporting the company's line of medical archive storage devices. The ideal candidate will be an energetic person with knowledge of PACs systems, Windows 10/11, and medical imaging workflows. Role DescriptionThis is a part-time, on-site role for a Medical Technical Support Specialist located in Santa Clara, CA. The Medical Technical Support Specialist will troubleshoot and resolve technical issues related to the company's DICOM solutions. IT experience (SQL, IIS, HL7, Active Directory) and an understanding of currently deployed security stacks are required. Daily tasks include providing technical support, responding to customer inquiries, offering remote and on-site assistance, conducting system diagnostics, and maintaining customer satisfaction through exceptional service. Qualifications 
<ul>
<li>Technical Support and Troubleshooting skills</li>
<li>Experience with DICOM solutions</li>
<li>Strong problem-solving and diagnostic abilities</li>
<li>Excellent customer service and communication skills</li>
<li>Ability to work independently and collaboratively</li>
<li>Experience in the medical technology field</li>
<li>Critical thinking: Ability to assess, analyze, and act independently to achieve goals.</li>
<li>Must have the ability to effectively communicate difficult concepts to all user levels.</li>
<li>Enthusiasm and passion for helping customers (internal and external)</li>
<li>Punctual and reliable with a strong work ethic</li>
<li>Working knowledge of DICOM and hospital PACs systems</li>
<li>Must be able to respond quickly to critical issues.</li>
<li>Strong IT skills and Time Management: Ability to prioritize and handle a large volume of multiple, concurrent requests.</li>
</ul>
 Requirements:
<ul>
<li>College degree or equivalent experience</li>
<li>Minimum 2 years Technical Support and troubleshooting Experience</li>
</ul>
 
E04JI800rocf407lyp3

Medical Technical Support Specialist

<h3>Job Description</h3>
Job Description
Position Overview:
Docketly is an appearance counsel provider, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up, and be able to pick up multiple job duties quickly, and efficiently. We are looking for critical thinkers who are self-starters and are natural born leaders! 
Key Responsibilities:
<ul>
<li>Learn how we deliver scripted dialogue to schedule attorneys for hearings </li>
<li>Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist</li>
<li>Ability to meet or exceed specific set goals and metrics</li>
<li>Daily stand-up meetings with the team</li>
</ul>
Qualifications:
<ul>
<li>A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions Excellent verbal and written, organizational, presentation, and communication skills</li>
<li>Technical savviness</li>
<li>Strong analytic capability - the ability to transform data into insight</li>
<li>Ability to function in a fast-paced and innovative environment</li>
<li>Ability to read, write and speak English</li>
</ul>
Being a Docketly employee means:
<ul>
<li>Comprehensive Medical, Dental Vision Coverage </li>
<li>401K plan with company matching</li>
<li>Transit benefits</li>
<li>Excellent growth opportunities</li>
<li>Starting Pay: $15.00 to 17.00 per hour </li>
</ul>
People who should apply for our Docketly Support Specialist (Sales):
<ul>
<li>Eager to grow with a scaling business</li>
<li>Comfortable in a fast-paced environment</li>
<li>Confident on the phone</li>
<li>Learn to solve problems before they exist</li>
<li>Comfort with high volume workload; not being afraid to "roll up your sleeves"</li>
<li>Leverage strategic thinking, influencing and coaching skills.</li>
</ul>

Outbound Customer Service Representative (Remote)

<h3>Job Description</h3>
Job DescriptionSalary: $20.15, $20.96, $21.79 Based on Experience. 
Summary: Assists the programs teams by providing day-to-day administrative support to program admin staff, consumers, and direct support professionals as applicable. Works cooperatively with other program staff, outside agencies, DSPs, and organizational leadership regarding programmatic needs and support. This position reports to the Program Director.
Engagement in the mission of Access Alaska and the Five Core Services:
<ul>
<li>Independent Living Skills Training</li>
<li>Peer Support</li>
<li>Information &amp; Referral</li>
<li>Self &amp; Systems Advocacy</li>
<li>Transition</li>
</ul>
Essential functions: Reasonableaccommodation may be provided to enable individuals with disabilities to perform essential functions. 
<ul>
<li>With supervision from the Program Director, this position provides administrative support to programs teams to allow for efficient delivery of services.</li>
<li>Assist with the biweekly Consumer Directed Personal Care Services (CDPCS) time sheet process, to include corrections, processing, and DSP follow up.</li>
<li>Assists with the preparation of required paperwork for consumer intakes, 6 months visits, and renewals. This includes in-house paperwork for all programs, and other required documents as defined by Senior and Disability Services (SDS), other funders or oversight entities.</li>
<li>Establishes and maintains positive professional relationships with coworkers, Consumers and their relatives, guardians, representatives, Care Coordinators and community agencies and programs.</li>
<li>Ensure that any information necessitating a report to Adult Protective Services or a Critical Incident Report to SDS is done within the required timeframe.</li>
<li>Maintains all databases with accurate consumer information; updates Consumer/DSP lists regularly; inputs and maintains CIL Suite and Therap database information.</li>
<li>Therap database tasks include set up consumer and DSP profiles, caseloads, and timesheets.</li>
<li>Assists with DSP hiring, onboarding, and orientations as needed.</li>
<li>In partnership with Human Resources, monitor BCU and CPR renewals and assure that qualifications are up to date and compliant.</li>
<li>Assist with DSP evaluations and work availability.</li>
<li>Assist with DSPs Therap support, training, and corrections.</li>
<li>Assists in the review of timesheets to make sure that the SLA is followed appropriately, including that the DSP has not worked overtime or unauthorized hours.</li>
<li>Conduct follow-up calls to DSPs with incomplete or problematic timesheets when needed.</li>
<li>Printing and mailing of timesheets and other business-related correspondence.</li>
<li>Attend and participate in Programs staff meetings as scheduled.</li>
<li>Maintains program tracking spreadsheets including but not limited to tracking renewals, 6-month visits, and others. Will maintain regular communication with the Statewide Program Managers on any trends.</li>
<li>Preparing program paperwork and consumer paperwork as far as possible to support program associates, independent living advocates, and program managers.</li>
<li>Providing support with Service Authorization extensions and renewed authorization date check-ins. Making appropriate contacts and working alongside program staff and program managers to ensure these are processed in a timely fashion.</li>
<li>Recurring Medicaid eligibility checks for consumers.</li>
<li>Assistance with VA renewals and reports as needed.</li>
<li>Serves as a point of contact for Therap troubleshooting and training. Works alongside the Administrative Support Specialist to participate in and facilitate training related to Therap for program admin staff and DSPs.</li>
<li>Assisting with maintaining and updating consumer E-Files across programs monthly. Ensuring all required components are present in preparation for recurring file audits.</li>
<li>Assist with CIL Suite corrections.</li>
<li>Data maintenance and entry into State of Alaska Systems.</li>
<li>Other duties as assigned.</li>
</ul>
Required education: High school or general education development (GED) diploma.
 
Positions requirements: Mustbe 18 years of age or older, Min 2 years of Customer Service in the health and Human services field or like field, Experience serving Senior and/or individuals with disabilities, Administrative paperwork processing, data tracking to include use of Excel spreadsheets and data entry into database systems have a current- valid driver license, car insurance, and reliable transportation, able to lift (10 to 25 lbs.) repetitively, highly proficient with Microsoft Office Suite to include Excel, Word, and Outlook. Be a self-starter and able to work independently but also collaboratively as a member of a team. Must have the ability to organize, prioritize and meet deadlines, must comply with all Policies and procedures related to HIPAA and Confidentiality.
Preferred skills and Knowledge: Interest in working with a community-based agency serving Seniors and individuals with disabilities. Working Knowledge of CIL Suite, Direct Secure Messaging, Harmony, and Therap Databases. Familiarity with Support Plans.
 
Required skills: Confidentiality, excellent customer service skills, integrity, dependability, teamwork, creativity, problem solving, critical thinking, adaptability, organization, willingness to learn, empathy, professionalism.
 
Work environment: In Office and Remote after 6 months
Physical demands: Reasonable accommodation may be provided to enable individuals with disabilities to perform physical demands.
While performing the duties of this job, the employee is required to walk, stand, sit, bend, kneel, squat, and verbally communicate in person, by phone and telecommunications. The employee will be required to regularly lift, move, carry, and load items weighing 10-25 lbs., use hands, fingers and wrists for repetitive movements such as grasping, manipulating of objects tools or controls. Specific Vision abilities required by this job include close vision, vision a few feet away, peripheral vision depth perception and the ability to adjust focus.
Equipment Used: Office Equipment, Computer, Android Phones, Printer/Fax/Scanner.
 
Position Type:Full Time, Non-Exempt.
 
Work Hours: Monday through Friday 8-5
 
Working Authorization: All positions at Access Alaska Inc. require a State of Alaska and Federal Name base and fingerprint background check prior to employment. This process must result in an initial Provisional Approval, followed by a full Five (5) Year Approval.
 
Expectations: Actively support our mission and our consumer directed approach to providing programs and services. Commitment to and capable of working in a collaborative, cross-organizational team environment. Maintain Confidentiality Integrity Professionalism Excellent Work Ethic Support of AAIs Mission Vision and Values
 
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position, responsibilities and activities may change at any time with or without notice.

Program Support Specialist

<h3>Job Description</h3>
Job Description
Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients. 
Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.
NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted
Key Responsibilities:
<ul>
<li>Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner</li>
<li>Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application</li>
<li>Identify and troubleshoot technical issues</li>
<li>Provide guidance on problem resolution</li>
<li>Escalate issues to senior team members when necessary</li>
<li>Log all support requests in our ticketing system</li>
<li>Maintain knowledge base of common issues and resolutions</li>
<li>Provide excellent customer service by building rapport with clients and ensuring their needs are met</li>
<li>Work collaboratively with other team members to ensure client satisfaction</li>
<li>Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.</li>
</ul>
Qualifications:
<ul>
<li>Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role</li>
<li>Strong technical knowledge of computer software and hardware</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to multitask and prioritize effectively in a fast-paced environment</li>
<li>Friendly and patient demeanor with a passion for helping others</li>
<li>Ability to work independently and as part of a team</li>
<li>Familiarity with ticketing systems and knowledge bases is a plus</li>
</ul>
Specialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.
NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!
Company DescriptionConventional IT management and services are evolving every day. As technology evolves, organizations are forced to become more nimble to maintain a competitive edge. We are poised and positioned to support rapid changes and growth to your organization’s enterprise services. IT Service Management is a pivotal part of ensuring your organization emerges better positioned for success. We deliver consistent innovative and standardized IT Service Management using ITIL best practices. Our expertise in IT Service Management helps create a flexible and expandable environment with a combination of automation and virtualization. This Service Management Process helps our customers produce consistent, measurable, and sustained improvements. The benefits our clients realize include reduction of operation costs, greater returns on technology investments, broader capacity to serve, and maximized profits. What makes BITHGROUP Technologies so easy to work with is we’re not tied to any vendor’s technology or story. We’re here to understand your situation and cater a solution using whatever products are the most appropriate – third party or custom built. We specialize in integrating products together to suit your specific needs, and we’ll be there for support after you’re up and running. 
<h3>Company Description</h3>
Conventional IT management and services are evolving every day. As technology evolves, organizations are forced to become more nimble to maintain a competitive edge. We are poised and positioned to support rapid changes and growth to your organization’s enterprise services. IT Service Management is a pivotal part of ensuring your organization emerges better positioned for success.\r\n\r\nWe deliver consistent innovative and standardized IT Service Management using ITIL best practices. Our expertise in IT Service Management helps create a flexible and expandable environment with a combination of automation and virtualization. This Service Management Process helps our customers produce consistent, measurable, and sustained improvements. The benefits our clients realize include reduction of operation costs, greater returns on technology investments, broader capacity to serve, and maximized profits.\r\n\r\nWhat makes BITHGROUP Technologies so easy to work with is we’re not tied to any vendor’s technology or story. We’re here to understand your situation and cater a solution using whatever products are the most appropriate – third party or custom built. We specialize in integrating products together to suit your specific needs, and we’ll be there for support after you’re up and running.

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