Help Desk Support Specialist

Job Description

Job Description

About the Role

We’re seeking a dependable and skilled Help-Desk Technician to lead internal IT support operations for our NYC office and broader business units. You’ll provide direct on-site support to users based in Midtown Manhattan, while also maintaining connectivity and coordination with our Great Neck headquarters and field operations. This role combines hands-on computer hardware and application support along with infrastructure support. You’ll also act as a local advocate, ensuring that corporate policies are implemented effectively and appropriately for our teams on the ground.

Key Responsibilities

• Provide on-site technical support at our Midtown Manhattan office for desktops, laptops, applications, printers, and network services.

• Administer Microsoft 365 environment (Teams, SharePoint, Exchange, OneDrive, Intune) and manage user accounts, devices, and licensing.

• Maintain and support infrastructure across Great Neck HQ and remote offices as needed.

• Collaborate with corporate IT to implement corporate-wide tools, security standards, and global policies—while advocating for local business needs.

• Handle hardware provisioning, software deployment, onboarding/offboarding, and asset tracking.

• Troubleshoot and support specialized applications (e.g., Autodesk, financial, and HR systems).

• Document IT processes, configurations, and troubleshooting procedures; contribute to internal knowledge sharing.

• Assist with training users on technology best practices.

• Ensure business continuity by proactively maintaining system stability and responding to critical issues.

• Travel to Great Neck Backoffice and local job sites in NY and New Jersey as needed to support users and coordinate infrastructure needs.

Qualifications

Required:

• 5+ years of experience in internal IT support, systems administration, or desktop/infrastructure management within a mid-sized or enterprise organization.

• Advanced proficiency with Microsoft 365 ecosystem, including administration of Exchange Online, SharePoint, OneDrive, Teams, and device management through Intune/Endpoint Manager.

• Strong working knowledge of Windows operating systems (Windows 10/11) and basic user and group management. Understanding AD, DNS, DHCP, Group Policy concepts.

• Basic knowledge of networking fundamentals, including cabling standards, WAN circuits, routing and switching, firewalls, DMZs, VLANs, and IP addressing and subnetting

• Experience supporting business productivity and line-of-business applications, including installation, configuration, troubleshooting, and updates (e.g., MS Office, Adobe products, finance or HR tools, Autodesk applications).

• Hands-on experience with IT asset management, including imaging, deployment, hardware inventory, and lifecycle replacement.

• Ability to troubleshoot complex hardware and software issues, independently or with vendor support, and follow through to resolution.

• Excellent communication skills, both written and verbal — able to clearly explain technical concepts to non-technical users and document procedures and solutions.

• Ability to prioritize, manage, and execute multiple concurrent tasks in a dynamic environment with shifting priorities.

• Strong sense of ownership and follow-through — demonstrates initiative and holds themselves accountable for deliverables.

• Demonstrated ability to work independently with minimal supervision, while also being a collaborative team player who can work cross-functionally.

• Customer service mindset — friendly, professional demeanor and a commitment to user satisfaction and technical excellence.

• Willingness and ability to travel between Midtown Manhattan, Great Neck HQ, and local job sites as needed, sometimes on short notice.

Preferred:

• Experience in hybrid desktop/server environments or enterprise settings

• Exposure to Power Automate, Power Apps, or SharePoint customization

• Familiarity with Autodesk licensing and support and other construction related applications

• IT certifications such as CompTIA A+/Network+, Google IT Support Professional Certificate, Microsoft Fundamentals.

What You’ll Bring

• A proactive, solutions-focused mindset

• The confidence to represent end users and advocate for practical solutions

• The discipline to self-manage while staying aligned with team goals

• A calm, supportive attitude under pressure

• A strong sense of ownership and pride in the technology experience you deliver

Company DescriptionUni-Data & Communications, Inc. was formed in 1989 to service the IT
infrastructure support needs of the financial services community.

Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Company Description

Uni-Data & Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.