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<h3>Job Description</h3>
Job Description
Software Support Specialist In-Office Position
Software Support Specialists are responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and problem resolution. Be the face of our company and provide a professional and exceptional experience to our customers. Function in a team environment to ensure the goals of our company are obtained. Some travel required during new implementations. On-site position located in Jefferson City, MO.
<ul>
<li>Participate as a member of the help desk, working directly with remote customers on software support issues.</li>
<li>Investigate, gather information, and resolve issues for customers.</li>
<li>Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.</li>
<li>Always maintain privacy of customer information and data security.</li>
<li>Configure, install, train, and document products and services delivered to customers.</li>
<li>Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.</li>
<li>Update help desk knowledgebase and user documentation as needed.</li>
<li>Travel to bank sites for installations and training.</li>
<li>Keep up to date with enhancements and issues to ensure proper information is being provided to customers.</li>
<li>Maintain a positive, professional attitude toward customers and co-workers.</li>
<li>Inform key management personnel of any customer or project concerns.</li>
<li>Be a team player and assist in roles where you are needed.</li>
<li>Self-motivation, initiative, and problem solving skills are crucial to excel.</li>
<li>Dependability and accountability to ensure tasks and projects are completed timely and accurately.</li>
<li>Ability to express ideas clearly in both written and oral communications.</li>
</ul>
Associate degree or equivalent combination of experience or training. Banking experience preferred but not required.
<ul>
<li>Available to travel on an as needed basis to perform job duties.</li>
</ul>
We reward our employees with first rate compensation and benefits package that includes:
<ul>
<li>Paid vacation</li>
<li>Paid holidays</li>
<li>Paid sick/personal leave</li>
<li>Basic life and long-term disability insurances</li>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Voluntary life insurance</li>
<li>401 (k) company-match savings plan</li>
<li>Employee Assistance Program</li>
</ul>
Email Resume to: <a href="mailto:psmith@cspiinc.com" target="_blank">psmith@cspiinc.com</a>

Software Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Soleo Health is seeking a Collection Specialist to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care! 
 
Home infusion therapy experience required. 
Soleo Health Perks:
<ul>
<li>Competitive Wages </li>
<li>Flexible schedules </li>
<li>401(k) with a match</li>
<li>Referral Bonus </li>
<li>Annual Merit Based Increases</li>
<li>No Weekends or Holidays! </li>
<li>Affordable Medical, Dental, and Vision Insurance Plans</li>
<li>Company Paid Disability and Basic Life Insurance</li>
<li>HSA and FSA (including dependent care) options</li>
<li>Paid Time Off! </li>
<li>Education Assistant Program</li>
</ul>
 
The Position:
The Collection Specialist is responsible for a broad range of collection processes related to medical accounts receivable in support of multiple site locations. The Collections Specialist will proactively work assigned accounts to maximize accurate and timely payment. Responsibilities include:
<ul>
<li>Researches all balances on the accounts receivable and takes necessary collection actions to resolve in a timely manner</li>
<li>Researches assigned correspondence; takes necessary action to resolve requests</li>
<li>Routinely reviews and works correspondence folder requests in a timely manner</li>
<li>Makes routine collection calls on outstanding claims</li>
<li>Identifies billing errors, short payments, unpaid claims, cash application issues and resolves accordingly</li>
<li>Ability to identify potential risk, write offs and status appropriately and report and escalate to management on as identified</li>
<li>Researches refund requests received by payers and statuses refund according to findings</li>
<li>Documents detailed notes in a clear and concise fashion in Company software system</li>
<li>Identifies issues/trends and escalates to Manager when assistance is needed</li>
<li>Provides exceptional Customer Service to internal and external customers</li>
<li>Ensures compliance with federal, state, and local governments, third party contracts, and company policies</li>
<li>Must be able to communicate well with branch, management, patients and insurance carriers</li>
<li>Ability to perform account analysis when needed</li>
<li>Answering phones/taking patient calls regarding balance questions</li>
<li>Using portals and other electronic tools</li>
<li>Ensure claims are on file after initial submission</li>
<li>Identifies, escalates, and prepares potential payor projects to management and company Liaisons</li>
<li>Write detailed appeals with supporting documentation</li>
<li>Keep abreast of payor follow up/appeal deadlines</li>
<li>Submits secondary claims</li>
</ul>
 
Schedule:
<ul>
<li> M-F 830am-5pm, Pacific time Zone preferred</li>
</ul>
Requirements:
 
<ul>
<li>Previous Home Infusion and Specialty Pharmacy experience required</li>
<li>1-3 years or more of strong collections experience</li>
<li>High school diploma or equivalent; an associate degree in finance, accounting, or a related field is preferred</li>
<li>Knowledge of HCPC coding and medical terminology</li>
<li>CPR+ systems experience preferred</li>
<li>Excellent math and writing skills</li>
<li>Excellent interpersonal, communication and organizational skills </li>
<li>Ability to prioritize, problem solve and multitask </li>
<li>Word, Excel and Outlook experience </li>
</ul>
 
About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference! 
 
Soleo’s Core Values:
<ul>
<li>Improve patients’ lives every day</li>
<li>Be passionate in everything you do</li>
<li>Encourage unlimited ideas and creative thinking</li>
<li>Make decisions as if you own the company</li>
<li>Do the right thing</li>
<li>Have fun!</li>
</ul>
 
Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture. 
 
Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.
Keyword: accounts receivable, collection, specialty pharmacy, now hiring, hiring immediately
Keywords:

Accounts Receivable Collection Specialist-Remote-Frisco,TX

<h3>Job Description</h3>
Job Description
HHHN Mission
To provide the best health care, and access to that care, for everyone in our communities.
 
HHHN Vision
To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships
 
 
Proposed Schedule: 40 hours per week. Monday-Friday, 7am-3:30pm
 
Note: This position is remote but candidates must live within driving distance of Queensbury, NY.
 
Position Summary
The Coding Specialist is responsible for all phases of coding and charge entry for health center services. This position acts as a support call center for all coding and charge entry questions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
Essential Duties and Responsibilities:
<ul>
<li>Review health center, nursing home and hospital encounters and completes for accurate coding and charge entry</li>
<li>Review all encounters for accurate coding and enters charges in Athena, including CPT, E/M, and ICD-10 coding</li>
<li>Collaborates with all Network centers and employees as needed to accurately complete encounters and review patient charges </li>
<li>Responsible for Hold Buckets on a daily/weekly basis as assigned by supervisor</li>
<li>Demonstrates a good working knowledge of CPT, ICD10, HCPCS code books as well as remaining current on CPT, ICD10 and regulatory changes</li>
<li>Identifies areas of training and/or improvements for efficiency, productivity, and patient satisfaction </li>
<li>Complete Provider Coding Orientation</li>
<li>Complete audits as assigned i.e., provider, coding vendor, HHHN coder</li>
<li>Enthusiastically support the Mission, Vision, and Core Values of Hudson Headwaters Health Network.</li>
<li>Perform additional duties and special projects as assigned</li>
</ul>
Qualifications:
The requirements listed below are representative of the knowledge, skill, and ability to perform the essential functions:
<ul>
<li>High school diploma or general education degree (GED)</li>
<li>At least three years’ experience in coding, medical terminology, or equivalent combination of education and experience</li>
<li>CPC Required</li>
<li>Strong customer service skills</li>
<li>Strong organizational skills</li>
<li>Ability to work with a variety of groups (managers, patients, insurance reps, other departments)</li>
<li>Ability to interact in a professional and efficient manner</li>
<li>Excellent computer skills, proficient in Excel and Word, Athena a plus</li>
</ul>
 The pay rate for this position is $25.00/hour.

Coding Specialist - Remote (Full-time)

<h3>Job Description</h3>
Job DescriptionCompany Description 
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations &amp; Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description 
NBC Sports Next is where sports and technology intersect. We’re a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology.
At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We&nbsp;equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with dozens of sports solution products, including&nbsp;SportsEngine, the largest youth sports club, league and team management platform;&nbsp;GolfNow, the leading online tee time marketplace and provider of golf course operations technology;&nbsp;GolfPassthe ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips, and more.
At NBC Sports Next we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.&nbsp;&nbsp;
Come join us as we work together as one team to innovate and deliver what’s Next.&nbsp;&nbsp;
We are looking to fill a Support Specialist position on our Partner Care Support team. Our Team is responsible for consulting on all matters regarding our technology solutions which Partner Golf Courses use to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service rarely found in the golfing industry. If you have a passion for solving problems and helping people improve their businesses, this is a great job for you.
Job Duties
<ul>
<li>Be a resource for our customers by offering solutions to their technical challenges</li>
<li>Offering exceptional customer service by speaking directly to golf course operators that use our proprietary software.</li>
<li>Remote connect to customer PCs to provide training sessions, installation of software, adjust configuration settings, and/or identify and troubleshoot issues.</li>
<li>Solve technical issues that may include tablet configurations, Windows printing, receipt printing, Bluetooth painting, port forwarding, resolving IP conflicts, and running basic SQL queries.</li>
<li>Consulting clients on how to best utilize our software to maximize revenue and improve business efficiency.</li>
<li>Serving our valued partners by establishing and maintaining relationships with clients.</li>
<li>Escalate issues to Golf Business Support Manager, assisting and assuring solutions are implemented</li>
<li>Document pertinent information and investigation details in Salesforce cases</li>
<li>Show initiative by making product suggestions or noting improvements in internal processes</li>
</ul>
Qualifications 
Basic Qualifications
<ul>
<li>Tech-savvy with a working knowledge of MS Windows &amp; Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities.</li>
<li>Ability to rapidly learn our software and demonstrate competence with new technologies and software applications.</li>
<li>High energy and engaging personality with patience for all levels of technology users required</li>
<li>Experience may include any of the following:
<ul>
<li>Technical background in a help desk environment that required customer service skills</li>
<li>Education or degree in any of the following areas: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, CyberSecurity, Software Development, or other relevant technical areas</li>
<li>Technical Certifications - CompTia, A+, Network+, Google IT Support Professional, etc</li>
</ul>
</li>
</ul>
Desired Qualifications
<ul>
<li>Bachelor’s degree in Computer Science, IT, or related field preferred</li>
<li>Owner of one or more of the following IT certifications: A+, Network+, MTA or higher.</li>
<li>Prior experience with NBC Sports Next, GolfNow, or EZLinks software</li>
<li>Administration, management, or support of point-of-sale software in a retail or F&amp;B environment, and/or online reservation systems</li>
<li>Familiarity with SalesForce.com</li>
<li>Knowledge of golf preferred, with previous experience in golf and technology products</li>
<li>Advanced problem-solving and analytical skills a plus</li>
</ul>
Additional Job Requirements
<ul>
<li>Willingness to work as early/open and late/close shifts, including weekends, and overtime</li>
<li>Hybrid: This position has been designated as hybrid, generally contributing from the office, a minimum of three days per week.</li>
<li>Must be willing to work in the Orlando, FL office</li>
</ul>
 Additional Information 
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to <a href="mailto:AccessibilitySupport@nbcuni.com" target="_blank">AccessibilitySupport@nbcuni.com</a>.
Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.

Support Specialist, Partner Care

<h3>Job Description</h3>
Job Description
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand &amp; Stone, Massage Heights, Rush Hair &amp; Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&amp;GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: <a href="https://www.zenoti.com" target="_blank">https://www.zenoti.com</a>
What will I be doing ?
<ul>
<li>You will work within our product implementation and adoption teams to deliver high-quality customer training to end users of Zenoti systems.</li>
<li>Develop standardized instructional materials and training curriculum with clear learning objectives and outcomes.</li>
<li>Work with customers to identify training needs; develop and deliver customer training plans (schedules, content, feedback mechanisms, etc)</li>
<li>Deliver product trainings via different channels (Live, Online, remote) and mediums.</li>
<li>Support the implementation phase remotely or at customer locations as needed.</li>
<li>Be a product knowledge expert, and remain up to date with product knowledge, business flow, sales process and market dynamics.</li>
<li>Analyzing usage metrics, data from support tickets, and customer feedback to improve training delivery and support Zenoti training goals.</li>
<li>Assist in develop training program strategy, including defining and tracking objectives and key results.</li>
<li>Responsible for ensuring maximum product adoption through effective training delivery and achieving exceptional client satisfaction.</li>
</ul>
What skills do I need?
<ul>
<li>Excellent written and verbal communication skills</li>
<li>Excellent customer service, skills plus ability to interface with global customers.</li>
<li>Experience working with remote teams.</li>
<li>Strong logical, analytical, critical thinking and problem-solving skills</li>
<li>Ability to understand, articulate and manage customer expectations.</li>
<li>Ability to work in a fast-paced start-up environment.</li>
<li>Experience working with SaaS applications or Enterprise software solutions.</li>
<li>Strong knowledge of MS Office tools</li>
<li>Background in instructional design or adult learning theory a plus</li>
<li>Experience using Camtasia Studio, Articulate, Adobe Captivate, other e-learning and learning management systems, a plus.</li>
<li>Experience developing and conducting end-user training and training materials for SaaS or Enterprise-level applications a plus.</li>
<li>Bachelor's Degree in Computer Engineering, Computer Science, Information Systems, Learning &amp; Development, Education, or similar degree.</li>
<li>3+ years of experience in customer-facing, teaching, training, or instructional design role</li>
<li>Fluency in European and SEA languages is a plus.</li>
<li>Ability to travel up to 10%</li>
</ul>
Benefits
At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:
<ul>
<li>An attractive base salary, plus bonus</li>
<li>Medical, dental, and vision coverage</li>
<li>Participation in company 401k plan</li>
<li>Unlimited paid time off</li>
<li>Paid parental leave</li>
<li>Flexible work hours</li>
<li>Programs, classes and activities supporting your physical and mental wellbeing, led by Zenoti's dedicated Chief Wellness Officer</li>
</ul>
Note: This role will be remote to start, but on a long-term basis will operate from the Zenoti office in Bellevue, WA. We are also open to remote working on a permanent basis 
Zenoti Pay Range$75,000—$90,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Customer Training Specialist - Bellevue, WA

<h3>Job Description</h3>
Job Description
About ABC Legal:
ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 400+ with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Overview:
The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server's hands. "Bigger picture" communications involve contacting courts for general updates and statuses as courts operations. This position is remote but located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina. 
Key Responsibilities:
<ul>
<li>Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.</li>
<li>Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.</li>
<li>Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.</li>
<li>Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts &amp; customers.</li>
<li>Relay relevant, updated information from Courts to our process servers and customers as appropriate.</li>
<li>Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.</li>
<li>Navigate &amp; understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.</li>
<li>Perform other job-related duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma / GED required.</li>
<li>Legal experience preferred.</li>
<li>Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.</li>
<li>Strong communication skills, both written and verbal. </li>
<li>Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.</li>
<li>Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.</li>
<li>Document manipulation experience (PDFs).</li>
<li>Ability to perform repetitive data-entry tasks with accuracy.</li>
<li>Ability to read, write and speak English </li>
<li>Quick learner and willing to learn and grow.</li>
</ul>
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
<ul>
<li>Health, Dental, Vision insurance</li>
<li>401(k) with company matching</li>
<li>Paid time off</li>
<li>7 Paid holidays </li>
<li>4 floating holidays </li>
<li>Employee assistance program</li>
<li>Referral program</li>
</ul>
Starting Pay: $15.00 per hour 
Schedule: Full-time, Monday through Friday

Court Support Specialist

<h3>Job Description</h3>
Job Description
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina (Remote).
Key Responsibilities:
<ul>
<li>Respond to customer support tickets, including answering questions and resolving issues related to existing orders</li>
<li>Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online</li>
<li>Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field</li>
<li>Document issues in Confluence</li>
<li>Visit court dockets for information on case filing and occasionally pull filed papers</li>
<li>Perform other job-related duties as assigned</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone</li>
<li>Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred</li>
<li>Document manipulation experience</li>
<li>Ability to read, write, and speak English </li>
<li>Ability to transcribe information, review an order, investigate issues and implement solutions</li>
<li>Ability to perform repetitive tasks with accuracy</li>
<li>Ability to maintain a high level of work product in often stressful situations</li>
<li>Ability to anticipate issues and circumvent them</li>
<li>Ability to implement new processes and changes and improve performance</li>
<li>Typing speed of at least 55 wpm</li>
</ul>
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
<ul>
<li>Health, Dental, Vision insurance</li>
<li>401(k)</li>
<li>Disability insurance</li>
<li>Employee assistance program</li>
<li>Paid time off</li>
<li>7 Paid holidays </li>
<li>4 floating holidays </li>
<li>Referral program</li>
</ul>
Starting Pay: $15.00 to $17.00
Schedule: Full-time, Monday thru Friday, 7- 4 PST

Customer Service Representative (Remote)

<h3>Job Description</h3>
Job Description
We are looking for a Technical Support Specialist who will help us bring excellent service to our customers by supporting them as they use our software to grow their businesses.
Location
Lancaster PA
Core Responsibilities:
<ul>
<li>Handle technical inbound support calls and tickets</li>
<li>Manage inbound support emails</li>
<li>Manage support tickets in timely manner</li>
<li>Maintain and grow client relationships by providing support, training, information &amp; guidance</li>
<li>Troubleshoot highly technical client facing issues and determine the best path to resolve</li>
<li>Contribute to the team effort by accomplishing results</li>
</ul>
We are looking for someone who is:
<ul>
<li>A team player</li>
<li>Goal and service oriented</li>
<li>Attentive to detail</li>
<li>Adaptable and change-ready in a high demand work environment</li>
</ul>
Specific Qualifications:
<ul>
<li>Have a strong ability to troubleshoot complex issues</li>
<li>Ability to self-teach, research and test to determine the best resolution of support tickets</li>
<li>Aptitude for technology, including strong Windows knowledge and PC hardware basics</li>
<li>Software technical experience</li>
<li>Basic to intermediate networking knowledge</li>
<li>Call center, customer service/business process experience</li>
</ul>
Bonus Qualifications:
<ul>
<li>Financial experience</li>
<li>Experience in Power Automate, Power BI, Power Apps and/or SQL a plus</li>
</ul>
Why join Koble?
<ul>
<li>Join a cohesive team culture that is focused on honoring God and making others successful</li>
<li>Foster healthy professional relationships and further your career</li>
<li>Contribute to helping businesses grow by putting ERP software to work</li>
</ul>
As a member of the Koble team, you'll receive:&nbsp;
<ul>
<li>Remote working options</li>
<li>Health coverage option for individual and family</li>
<li>Dental, vision, short-term and long-term disability options available</li>
<li>SIMPLE IRA plan</li>
</ul>
About Us&nbsp; For 30+ years Koble has been leading the way for small to medium-sized enterprises to manage and grow their businesses. Our customers are the backbone of our communities - from manufacturing to equipment sales/services to distribution - and our team is passionate about working alongside them through ERP software and professional services to help them grow and flourish.&nbsp;&nbsp;&nbsp;
Our culture is built on the foundation of Christian values. We live this out by blessing our customers with our work, honoring each other, and building our communities.&nbsp;&nbsp;
Today we serve hundreds of businesses throughout US and Canada with a team of over sixty employees, and we're growing fast!&nbsp;
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Technical Support Specialist

<h3>Job Description</h3>
Job Description
About the Role
We’re seeking a dependable and skilled Help-Desk Technician to lead internal IT support operations for our NYC office and broader business units. You’ll provide direct on-site support to users based in Midtown Manhattan, while also maintaining connectivity and coordination with our Great Neck headquarters and field operations. This role combines hands-on computer hardware and application support along with infrastructure support. You’ll also act as a local advocate, ensuring that corporate policies are implemented effectively and appropriately for our teams on the ground.
Key Responsibilities
<ul>
<li>
Provide on-site technical support at our Midtown Manhattan office for desktops, laptops, applications, printers, and network services.
</li>
</ul>
<ul>
<li>
Administer Microsoft 365 environment (Teams, SharePoint, Exchange, OneDrive, Intune) and manage user accounts, devices, and licensing.
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</ul>
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Maintain and support infrastructure across Great Neck HQ and remote offices as needed.
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</ul>
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Collaborate with corporate IT to implement corporate-wide tools, security standards, and global policies—while advocating for local business needs.
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</ul>
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Handle hardware provisioning, software deployment, onboarding/offboarding, and asset tracking.
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</ul>
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Troubleshoot and support specialized applications (e.g., Autodesk, financial, and HR systems).
</li>
</ul>
<ul>
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Document IT processes, configurations, and troubleshooting procedures; contribute to internal knowledge sharing.
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</ul>
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<li>
Assist with training users on technology best practices.
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</ul>
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<li>
Ensure business continuity by proactively maintaining system stability and responding to critical issues.
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</ul>
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<li>
Travel to Great Neck Backoffice and local job sites in NY and New Jersey as needed to support users and coordinate infrastructure needs.
</li>
</ul>
Qualifications 
Required: 
<ul>
<li>
5+ years of experience in internal IT support, systems administration, or desktop/infrastructure management within a mid-sized or enterprise organization.
</li>
</ul>
<ul>
<li>
Advanced proficiency with Microsoft 365 ecosystem, including administration of Exchange Online, SharePoint, OneDrive, Teams, and device management through Intune/Endpoint Manager.
</li>
</ul>
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<li>
Strong working knowledge of Windows operating systems (Windows 10/11) and basic user and group management. Understanding AD, DNS, DHCP, Group Policy concepts.
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</ul>
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<li>
Basic knowledge of networking fundamentals, including cabling standards, WAN circuits, routing and switching, firewalls, DMZs, VLANs, and IP addressing and subnetting
</li>
</ul>
<ul>
<li>
Experience supporting business productivity and line-of-business applications, including installation, configuration, troubleshooting, and updates (e.g., MS Office, Adobe products, finance or HR tools, Autodesk applications).
</li>
</ul>
<ul>
<li>
Hands-on experience with IT asset management, including imaging, deployment, hardware inventory, and lifecycle replacement.
</li>
</ul>
<ul>
<li>
Ability to troubleshoot complex hardware and software issues, independently or with vendor support, and follow through to resolution.
</li>
</ul>
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<li>
Excellent communication skills, both written and verbal — able to clearly explain technical concepts to non-technical users and document procedures and solutions.
</li>
</ul>
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<li>
Ability to prioritize, manage, and execute multiple concurrent tasks in a dynamic environment with shifting priorities.
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</ul>
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<li>
Strong sense of ownership and follow-through — demonstrates initiative and holds themselves accountable for deliverables.
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</ul>
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<li>
Demonstrated ability to work independently with minimal supervision, while also being a collaborative team player who can work cross-functionally.
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</ul>
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<li>
Customer service mindset — friendly, professional demeanor and a commitment to user satisfaction and technical excellence.
</li>
</ul>
<ul>
<li>
Willingness and ability to travel between Midtown Manhattan, Great Neck HQ, and local job sites as needed, sometimes on short notice.
</li>
</ul>
Preferred: 
<ul>
<li>
Experience in hybrid desktop/server environments or enterprise settings
</li>
</ul>
<ul>
<li>
Exposure to Power Automate, Power Apps, or SharePoint customization
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</ul>
<ul>
<li>
Familiarity with Autodesk licensing and support and other construction related applications
</li>
</ul>
<ul>
<li>
IT certifications such as CompTIA A+/Network+, Google IT Support Professional Certificate, Microsoft Fundamentals.
</li>
</ul>
What You’ll Bring 
<ul>
<li>
A proactive, solutions-focused mindset
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</ul>
<ul>
<li>
The confidence to represent end users and advocate for practical solutions
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</ul>
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<li>
The discipline to self-manage while staying aligned with team goals
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</ul>
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<li>
A calm, supportive attitude under pressure
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</ul>
<ul>
<li>
A strong sense of ownership and pride in the technology experience you deliver
</li>
</ul>
Company DescriptionUni-Data &amp; Communications, Inc. was formed in 1989 to service the IT infrastructure support needs of the financial services community. Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses. 
<h3>Company Description</h3>
Uni-Data &amp; Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Help Desk Support Specialist

<h3>Job Description</h3>
Job Description
ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP partners with hundreds of pharmacies nationwide to supply 7,500+ communities with real-time electronic prescription updates. As our pharmacy client base expands, so does the need for talented pharmacy team members to support hundreds of real-time interfaces, vendor partnerships, and ECP’s pharmacy-integrated features. 
We are looking for someone to play a critical role supporting pharmacy team outcomes and contribute to developing structure, process, and documentation that helps us standardize how we support our pharmacy partners as we scale. 
We are based in Wisconsin, but we are open to remote candidates within the U.S. 
<ul>
<li>Provide technical support to ECP pharmacy partners via email &amp; phone </li>
<li>Onboard new pharmacy partners by training, coordinating go-live plans with facilities, and executing data conversations </li>
<li>Execute software interface installations </li>
<li>Schedule, coordinate, and facilitate data pushes and transitions with pharmacy and community partners </li>
<li>Monitor &amp; troubleshoot pharmacy server connections and other interfaces </li>
<li>Troubleshoot client issues &amp; concerns </li>
<li>Help maintain pharmacy-integrated features of ECP </li>
<li>Document technical processes and configurations </li>
<li>Collaborate cross-functionally with Sales, Customer Support, Customer Success, Customer Implementation, Engineering, and Product teams to provide recommendations on process improvements and deliver to the customers’ expectations </li>
<li>Help to develop best practices as the team grows </li>
</ul>
Requirements
<ul>
<li>Bachelor’s Degree preferred </li>
<li>1+ years of applicable experience in a similar role </li>
<li>Customer service and technical support experience </li>
<li>Computer networking knowledge preferred </li>
<li>Experience working in a pharmacy, or assisted living, required </li>
<li>Basic troubleshooting skills </li>
<li>Windows/Microsoft Office knowledge </li>
<li>Strong communication skills (written, over-the-phone, face-to-face) </li>
<li>Technical writer, skilled with email etiquette </li>
<li>Critical thinker &amp; problem solver </li>
<li>Self-motivated </li>
<li>Ability to manage multiple tasks/projects simultaneously, strong organization, and time management skills </li>
<li>Willingness to learn new topics, responsibilities, and processes as our business grows and evolves </li>
</ul>

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