Software Support Specialist

Job Description

Job Description

Software Support Specialist In-Office Position

Software Support Specialists are responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and problem resolution. Be the face of our company and provide a professional and exceptional experience to our customers. Function in a team environment to ensure the goals of our company are obtained. Some travel required during new implementations. On-site position located in Jefferson City, MO.

• Participate as a member of the help desk, working directly with remote customers on software support issues.
• Investigate, gather information, and resolve issues for customers.
• Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.
• Always maintain privacy of customer information and data security.
• Configure, install, train, and document products and services delivered to customers.
• Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.
• Update help desk knowledgebase and user documentation as needed.
• Travel to bank sites for installations and training.
• Keep up to date with enhancements and issues to ensure proper information is being provided to customers.
• Maintain a positive, professional attitude toward customers and co-workers.
• Inform key management personnel of any customer or project concerns.
• Be a team player and assist in roles where you are needed.
• Self-motivation, initiative, and problem solving skills are crucial to excel.
• Dependability and accountability to ensure tasks and projects are completed timely and accurately.
• Ability to express ideas clearly in both written and oral communications.

Associate degree or equivalent combination of experience or training. Banking experience preferred but not required.

• Available to travel on an as needed basis to perform job duties.

We reward our employees with first rate compensation and benefits package that includes:

• Paid vacation
• Paid holidays
• Paid sick/personal leave
• Basic life and long-term disability insurances
• Medical
• Dental
• Vision
• Voluntary life insurance
• 401 (k) company-match savings plan
• Employee Assistance Program

Email Resume to: psmith@cspiinc.com