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<h3>Job Description</h3>
Job Description
Job Purpose/Summary
The Customer Service Specialist plays a key role in representing the company to both existing and prospective customers. This hybrid position combines responsibilities from both customer service and inside sales, ensuring seamless coordination between order processing, customer support, and commercial initiatives/support. In this role, the Specialist will handle complex service interactions—including order fulfillment, shipment coordination, and issue resolution—while also developing new business leads, maintaining customer relationships, and supporting sales efforts. This individual is expected to deliver a high level of professionalism, diplomacy, and responsiveness in every customer interaction.
Duties/Responsibilities
<ul>
<li>Process customer orders, including changes and updates; send order confirmations and maintain accurate account records throughout internal systems.</li>
<li>Coordinate with third-party logistics (3PL) vendors to ensure timely shipment of products.</li>
<li>Schedule and coordinate lamp installations and de-installations with external vendors.</li>
<li>Respond to customer inquiries, resolve issues and complaints with professionalism and tact.</li>
<li>Manage customer communications through phone, email, and internal systems.</li>
<li>Investigate and resolve order discrepancies and shipping issues.</li>
<li>Maintain and update customer databases and files, ensuring accuracy and confidentiality.</li>
<li>Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.</li>
<li>Reach out to healthcare offices using remote engagement tactics to gain access and build relationships.</li>
<li>Comply with all FDA regulations and company policies.</li>
<li>Deliver excellent customer service and issue resolution throughout the sales process.</li>
<li>Handle confidential information with discretion and integrity.</li>
<li>Manage multiple priorities and meet tight deadlines in a fast-paced environment, especially near quarter ends.</li>
</ul>
Qualifications and Experience Required:
<ul>
<li>High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred.</li>
<li>3–5 years of experience in customer service or inside sales with customer service component.</li>
<li>Experience in pharmaceutical, medical device, or healthcare industry preferred.</li>
<li>B2B sales experience and knowledge of reimbursement policies is a plus.</li>
<li>Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).</li>
<li>Excellent verbal, written, and listening communication skills.</li>
<li>Strong organizational, time management, and problem-solving skills.</li>
</ul>
Key Attributes:
<ul>
<li>Self-motivated, energetic, and enthusiastic.</li>
<li>Meticulous attention to detail and strict adherence to confidentiality.</li>
<li>Demonstrates professionalism in communication, demeanor, and appearance.</li>
<li>Ability to work independently in a high-pressure, fast-paced environment.</li>
<li>Quick learner with the ability to adapt to new systems and tools.</li>
<li>Willingness to assist with a variety of tasks beyond core responsibilities.</li>
</ul>
Direct Reports
<ul>
<li>None</li>
</ul>

Customer Service Specialist

<h3>Job Description</h3>
Job Description
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand &amp; Stone, Massage Heights, Rush Hair &amp; Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&amp;GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: <a href="https://www.zenoti.com" target="_blank">https://www.zenoti.com</a>
What will I be doing ?
<ul>
<li>You will work within our product implementation and adoption teams to deliver high-quality customer training to end users of Zenoti systems.</li>
<li>Develop standardized instructional materials and training curriculum with clear learning objectives and outcomes.</li>
<li>Work with customers to identify training needs; develop and deliver customer training plans (schedules, content, feedback mechanisms, etc)</li>
<li>Deliver product trainings via different channels (Live, Online, remote) and mediums.</li>
<li>Support the implementation phase remotely or at customer locations as needed.</li>
<li>Be a product knowledge expert, and remain up to date with product knowledge, business flow, sales process and market dynamics.</li>
<li>Analyzing usage metrics, data from support tickets, and customer feedback to improve training delivery and support Zenoti training goals.</li>
<li>Assist in develop training program strategy, including defining and tracking objectives and key results.</li>
<li>Responsible for ensuring maximum product adoption through effective training delivery and achieving exceptional client satisfaction.</li>
</ul>
What skills do I need?
<ul>
<li>Excellent written and verbal communication skills</li>
<li>Excellent customer service, skills plus ability to interface with global customers.</li>
<li>Experience working with remote teams.</li>
<li>Strong logical, analytical, critical thinking and problem-solving skills</li>
<li>Ability to understand, articulate and manage customer expectations.</li>
<li>Ability to work in a fast-paced start-up environment.</li>
<li>Experience working with SaaS applications or Enterprise software solutions.</li>
<li>Strong knowledge of MS Office tools</li>
<li>Background in instructional design or adult learning theory a plus</li>
<li>Experience using Camtasia Studio, Articulate, Adobe Captivate, other e-learning and learning management systems, a plus.</li>
<li>Experience developing and conducting end-user training and training materials for SaaS or Enterprise-level applications a plus.</li>
<li>Bachelor's Degree in Computer Engineering, Computer Science, Information Systems, Learning &amp; Development, Education, or similar degree.</li>
<li>3+ years of experience in customer-facing, teaching, training, or instructional design role</li>
<li>Fluency in European and SEA languages is a plus.</li>
<li>Ability to travel up to 10%</li>
</ul>
Benefits
At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:
<ul>
<li>An attractive base salary, plus bonus</li>
<li>Medical, dental, and vision coverage</li>
<li>Participation in company 401k plan</li>
<li>Unlimited paid time off</li>
<li>Paid parental leave</li>
<li>Flexible work hours</li>
<li>Programs, classes and activities supporting your physical and mental wellbeing, led by Zenoti's dedicated Chief Wellness Officer</li>
</ul>
Note: This role will be remote to start, but on a long-term basis will operate from the Zenoti office in Bellevue, WA. We are also open to remote working on a permanent basis 
Zenoti Pay Range$75,000—$90,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Customer Training Specialist - Bellevue, WA

<h3>Job Description</h3>
Job Description
REMOTE: Candidate will be servicing customers on EST (*between 8:00- a.- 8:00 p.m.) Hours are 8-5. There will be a 4-5 week training to start located in MIchigan. This is a Technical Customer Support Specialist role- 100% phone work- technical support/ troubleshooting. Residential energy charging systems.
3+ years as electrician or working on electrical components, EV charging equipment repair/installation experience strongly preferred.
Pre-Sale Technical Consultation – Partner with Home Energy Consultants (HEC) to review customer profiles, site feasibility, electrical requirements, and product compatibility. Participate in Energy Consultation calls to set accurate expectations regarding installation timelines, V2H functionality, and ESS integration.
<ol>
<li>Should have a strong foundation in EV charging, vehicle to home/ vehicle to grid.</li>
<li>Highly technically skilled- strong problem solvers.</li>
<li>This is residential- utility coordination- walking customers through installation process.</li>
<li>High emotional intelligence- verbal and written communication skills.</li>
<li>All troubleshooting is remote- over the phone. Escalation will be given to field service engineering team</li>
</ol>
At-Sale Final Review - Join final sales calls to validate bundle compatibility, reconfirm installation scope, and ensure the customer understands integration details.
Post-Sale Support Through Commissioning - Provide technical oversight from sale through installation and commissioning, including site assessment support, installer coordination, quote review, and early issue troubleshooting. Remain engaged until the system is marked operational, documenting all technical interactions.
Work closely with Sales, Installation, and Customer Care teams to ensure a seamless handoff and world-class customer experience, following the established Technical Advisor Integration process
Company DescriptionG-TECH is a WBENC-certified, women-owned recruitment and staffing firm with over 30 years of expertise in Engineering, IT, and Professional sectors. We partner with Fortune 100 corporations and mid-sized businesses, delivering top-tier talent that fuels innovation. Specializing in contingent staffing, direct placements, and project-based assignments, we craft customized workforce solutions that align with your unique business needs. At G-TECH, we bridge the gap between exceptional professionals and leading organizations, ensuring the right talent powers your success. 
<h3>Company Description</h3>
G-TECH is a WBENC-certified, women-owned recruitment and staffing firm with over 30 years of expertise in Engineering, IT, and Professional sectors. We partner with Fortune 100 corporations and mid-sized businesses, delivering top-tier talent that fuels innovation. Specializing in contingent staffing, direct placements, and project-based assignments, we craft customized workforce solutions that align with your unique business needs. At G-TECH, we bridge the gap between exceptional professionals and leading organizations, ensuring the right talent powers your success.

Technical EV Support Specialist- 100% Phone

<h3>Job Description</h3>
Job Description
FrankCrum is a Top Workplace!
FrankCrum, voted by it's employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 400 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!
Click here to learn more about FrankCrum!
The Role You'll Play to Create Success
We are happy to announce a full-time&nbsp;Technical&nbsp;Support Specialist position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by performing performing technical support functions and providing technical support to employees and clients.
<ol>
<li>Receives telephone calls and e-mails from users and assists with their technical problems or questions.</li>
<li>Maintains help desk system data, recording requests from users, maintaining current status, performing follow up and escalation as needed. Contribute to the help desk system knowledge base to promote self-service.</li>
<li>Performs work on network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals, and vendor services for the information technology department.</li>
<li>Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps.</li>
<li>Provides first level of support for Exchange, including Outlook setup, troubleshooting and Mailbox creation, as well as&nbsp;for digital and IP phone systems.</li>
<li>Performs Active Directory access administrator duties such as setup of new user accounts, password reset, and deleting terminated user accounts.</li>
<li>Works with co-workers to research problems and find solutions.</li>
<li>Consults with client and staff to implement and support remote check printing setup.</li>
<li>Documents system processes for hardware group when needed.</li>
<li>Provides training to FrankCrum employees on basic office applications such as word, EXCEL, Outlook, and Power Point when necessary.</li>
<li>Researches and evaluates new products and attend training sessions and seminars to further knowledge.</li>
<li>Performs basic system administration work on various systems.</li>
</ol>
The Attributes We Seek
Keys to success in this position include knowledge of computer hardware and software systems and programs to a broad extent.&nbsp;An associate degree or equivalent technical certifications is required. Minimum of two (2) years of experience in areas such as Microsoft technology knowledge including Active Directory, Azure/ Entra ID, Office Products, Disk and tape backups, local area networking, PC, laptops, portable devices, telephone products. 
Our Competitive Benefits
Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:
<ul>
<li>Health Insurance is zero dollar&nbsp;paycheck cost for employee's coverage and only one-hundred-fifty dollar a month for family!</li>
<li>Dental and Vision Insurance</li>
<li>Short Term Disability and Term Life Insurance at no cost to the employee</li>
<li>Long Term Disability and Voluntary Term Life Insurance</li>
<li>Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance</li>
<li>401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match</li>
<li>Employee Assistance Program at no cost to the employee</li>
<li>Flexible Spending Accounts for Medical and Dependent Care Reimbursement</li>
<li>Health Savings Account funded by FrankCrum</li>
<li>Paid time off and holiday pay</li>
<li>Education reimbursement up to five thousand two hundred&nbsp;fifty dollars&nbsp;tax free per calendar year</li>
<li>PTO cash out</li>
<li>Tickets at Work</li>
<li>Access to the Corporate America Family Credit Union</li>
<li>Employee and client referral bonus programs</li>
<li>Paid volunteer time</li>
</ul>
What's Special About FrankCrum
FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure. 
The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!
If you want to play this role to positively impact our clients' day-to-day business, then apply now!
FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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Technical Support Specialist

<h3>Job Description</h3>
Job Description
HHHN Mission
To provide the best health care, and access to that care, for everyone in our communities.
 
HHHN Vision
To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships
 
 
Proposed Schedule: 40 hours per week. Monday-Friday, 7am-3:30pm
 
Note: This position is remote but candidates must live within driving distance of Queensbury, NY.
 
Position Summary
The Coding Specialist is responsible for all phases of coding and charge entry for health center services. This position acts as a support call center for all coding and charge entry questions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
Essential Duties and Responsibilities:
<ul>
<li>Review health center, nursing home and hospital encounters and completes for accurate coding and charge entry</li>
<li>Review all encounters for accurate coding and enters charges in Athena, including CPT, E/M, and ICD-10 coding</li>
<li>Collaborates with all Network centers and employees as needed to accurately complete encounters and review patient charges </li>
<li>Responsible for Hold Buckets on a daily/weekly basis as assigned by supervisor</li>
<li>Demonstrates a good working knowledge of CPT, ICD10, HCPCS code books as well as remaining current on CPT, ICD10 and regulatory changes</li>
<li>Identifies areas of training and/or improvements for efficiency, productivity, and patient satisfaction </li>
<li>Complete Provider Coding Orientation</li>
<li>Complete audits as assigned i.e., provider, coding vendor, HHHN coder</li>
<li>Enthusiastically support the Mission, Vision, and Core Values of Hudson Headwaters Health Network.</li>
<li>Perform additional duties and special projects as assigned</li>
</ul>
Qualifications:
The requirements listed below are representative of the knowledge, skill, and ability to perform the essential functions:
<ul>
<li>High school diploma or general education degree (GED)</li>
<li>At least three years’ experience in coding, medical terminology, or equivalent combination of education and experience</li>
<li>CPC Required</li>
<li>Strong customer service skills</li>
<li>Strong organizational skills</li>
<li>Ability to work with a variety of groups (managers, patients, insurance reps, other departments)</li>
<li>Ability to interact in a professional and efficient manner</li>
<li>Excellent computer skills, proficient in Excel and Word, Athena a plus</li>
</ul>
 The pay rate for this position is $25.00/hour.

Coding Specialist - Remote (Full-time)

<h3>Job Description</h3>
Job DescriptionDescription:
Work Where it Matters
 
LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
 
At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
 
For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
 
For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.
 
As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
 
Here’s why we want you to consider LDRM:
<ul>
<li>You get your nights and weekends free</li>
<li>We LOVE to promote from within</li>
<li>Tuition reimbursement program</li>
<li>401(k), health, dental and vision plans, and more</li>
<li>An Employee Assistance Plan that’s ready when you need it</li>
<li>Paid time off and paid holidays</li>
</ul>
You must live within a 90-mile radius of the National Visa Center in Portsmouth, New Hampshire in order to be considered.
 
Job Summary
 
The Site Support Specialist provides a wide range of administrative support to our management team, new and existing employees, and the Senior Site Support Specialist with tasks ranging from simple to complex. This is an onsite, hourly role under the Service Contract Act which requires the successful candidate to obtain and maintain a SECRET-level federal security clearance after passing an in-depth criminal and credit background check.
 
What you will do as a Site Support Specialist:
<ul>
<li>Manage individual workflow effectively while improving processes related to your role</li>
<li>Meet multiple deadlines with ease</li>
<li>Assist with new hire badging</li>
<li>Scheduling meetings</li>
<li>Complete other duties as assigned. As this is a new role the more robust list of duties are still being compiled</li>
</ul>
Requirements:
Minimum Qualifications:
<ul>
<li>Ability to obtain and maintain a U.S. government SECRET clearance</li>
<li>U.S. citizenship</li>
<li>Have advanced computer skills with a proficient or better knowledge of Microsoft Office</li>
<li>High school diploma</li>
<li>Four years of business administration experience</li>
<li>Exhibit a high level of attention to detail</li>
<li>Demonstrate exceptional organizational skills</li>
<li>Have a strong written and verbal command of the English language</li>
<li>Show excellent interpersonal and communication skills</li>
<li>Demonstrate a professional work ethic, with an emphasis on quality and customer satisfaction</li>
<li>Ability to work both independently and collaboratively</li>
<li>Pass a computer based skills test with a minimum score of 80%</li>
</ul>
You must live within 90 miles of Portsmouth, NH.
 
Physical Requirements:
 
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job.
Work Environment:
 
You will primarily work in an office environment but may be required to work in other work environments as well.
 
At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.

Site Support Specialist - DAYS

<h3>Job Description</h3>
Job DescriptionDescription:
We are seeking a highly skilled and experienced Managed Services Engineer Tier 3 to join our dynamic team. You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, and leading the resolution of complex issues. If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you!
 
Position Responsibilities:
 
· Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems.
· Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments.
· Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed.
· Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.
· Maintain up-to-date documentation of clients' IT systems and infrastructure.
· Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction.
· Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems.
 
Qualifications
• Server Operating Systems:
o Installation, configuration, and troubleshooting
o Configure file, print, and remote access services
o Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup
• Enterprise Email support of Microsoft Exchange/Exchange Online.
• Configuration and troubleshooting of the following:
o Hyper-V and VMware
o SAN Architecture
o Internal/External DNS
o Remote Desktop Services
• Advanced Configuration and Troubleshooting of Network Infrastructure including:
o VoIP
o Layer 2/3 Switches
o Routers
o Firewall
• Working Knowledge of Microsoft SQL Server
• Working Knowledge of Wireless Technologies
• Other Preferred Technical Knowledge
o Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.
o Understanding of the relationship between switches, patch panels, and connecting nodes to a network
o Understanding of High Availability / Load Balancing solutions
 
Requirements:
Credentials and Experience:
 
• Minimum 4 years’ experience in the following:
o Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
o Cisco Switching/VLAN/Routing/Firewalling Support
o Server Hardware Technologies (CPU/RAID/SCSI) Support
o Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
 
• Have multiple certifications, a high skill level. The following certifications are preferred: CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+
 
Work from Home Requirements -
<ul>
<li>Travel: While this is a remote position, travel to client locations for support will be required.</li>
<li>At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended</li>
</ul>
Work from a dedicated space lacking ongoing interruptions to protect client information

Senior IT Support Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
BKG Enterprises is seeking Medical Management Specialist to join our team! This is a work-from home opportunity!
 
- Call Center
- Monday - Friday 8am-5pm
-Training pay: $18.50/hr after training pay $19.25/hr
-Medical, dental, and vision insurance offered
-Supplemental insurace
-80 hours of PTO after 90 days
-10 paid holidays
 
Responsible for providing non-clinical support to medical management operations calls, which includes handling the most complex file reviews and inquiries from members and providers.
 
Primary duties may include but are not limited to:
<ul>
<li>Gathers clinical information regarding case and determines appropriate area to refer or assign case (utilization management, case management, QI, Med Review).</li>
<li>Conducts initial review of files to determine appropriate action required.</li>
<li>Maintains and updates tracking databases.</li>
<li>Prepares reports and documents all actions.</li>
<li>Responds to requests, calls or correspondence within scope.</li>
<li>Provides general program information to members and providers as requested.</li>
<li>May review and assist with cases.</li>
<li>May collaborate with external community-based organizations to facilitate and coordinate care under the direction of an RN Case Manager.</li>
<li>Responsibilities exclude conducting any utilization management review activities which require interpretation of clinical information.</li>
<li>Acts as liaison between medical management operations and other internal departments to support ease of administration of medical benefits. Provides mentoring and work direction to lower-level associates.</li>
<li> </li>
</ul>
Requirements:
<ul>
<li>Requires a high school diploma and a minimum of 5 years administrative and customer service experience; or any combination of education and experience which would provide an equivalent background. Knowledge of managed care or Medicaid/Medicare concepts strongly preferred.</li>
<li>Position requires strong customer service/call center skills</li>
</ul>

Medical Management Specialist - Remote to Indiana

<h3>Job Description</h3>
Job Description
Our Company
AliMed is a leading medical products manufacturer and distributor with a vast portfolio of high-quality offerings designed to improve patient outcomes and experiences spanning hospital to home. We remain committed to serving the needs of both patients and providers in the acute, rehab, and post-acute care communities by continuing to build on our strong foundation of innovation, responsiveness, and exceptional customer service that starts with our team of dedicated and talented employees.
As a part of the healthcare industry for over 50 years, AliMed is proud to continue to be able to make a difference through our people, processes, and products. If you would like to be a part of our community and thrive in an environment where you can create, implement, and drive results, we want to hear from you! We are actively seeking a Customer Experience Specialist to join our team located in Dedham, MA.
Essential Duties and Responsibilities: 
<ul>
<li>Assist in generating, measuring, and analyzing customer satisfaction, usage, and retention data.</li>
<li>Develop procedures for effective customer onboarding and retention.</li>
<li>Maintain necessary documentation to support service requests, incidents, and inquiries.</li>
<li>Develop and maintain customer relations.</li>
<li>Maintain knowledge of the products and services provided by AliMed, Inc.</li>
<li>Assist in gathering and compiling utilization and sales data.</li>
<li>Assist in the development and implementation of digital and social media campaigns.</li>
<li>Assist in generating sales leads and cultivating future business opportunities.</li>
<li>Interact with business and supplier decision-makers at the client level.</li>
<li>Oversee product training, data gathering, and post-sale evaluation.</li>
<li>Oversee all customer interaction activities, including inbound/outbound call support, greeting and transferring calls, data entry, and customer database management.</li>
<li>Handle all requests for information, cancellations, order status updates, orders, and returns.</li>
<li>Assist in resolving customer issues, including complaints, addressing concerns, and directing issues to the appropriate party.</li>
<li>Assist with marketing initiatives.</li>
<li>Perform other related duties as assigned.</li>
</ul>
Education and/or Work Experience Requirements: 
<ul>
<li>Bachelor's degree or equivalent work experience.</li>
<li>2+ years' experience in customer experience, marketing, sales, and business development.</li>
<li>Strong knowledge of business-to-business marketing best practices.</li>
<li>Knowledge of IT technical needs, and ability to communicate that to non-technical stakeholders.</li>
<li>Knowledge of customer service and proven experience interacting.</li>
<li>Prior experience within the Healthcare industry highly preferred.</li>
<li>Computer proficiency with Microsoft Office Suite products required. </li>
<li>Excellent verbal and written communication skills - both understanding the customer and working cross-functionally to meet objectives.</li>
</ul>
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, commissions, and percentages. Ability to use common spreadsheets (Excel) is required to analyze business performance.
REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems and deal with variables in situations using company standards and policies to draw conclusions where no precedent exists and have an aptitude for innovative business relationship development. Able to resolve conflict and create winning solutions which balance company, customer and team member needs.
Physical Requirements:
<ul>
<li>Ability to safely and successfully perform the essential job functions consistent with federal, state and local standards, including meeting qualitative and/or quantitative standards.</li>
<li>Ability to maintain regular, punctual attendance.</li>
<li>Must be able to lift and carry up to &gt;10 lbs.</li>
<li>Must be able to talk, listen and speak clearly.</li>
</ul>
We are eligible to hire remote workers in the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Massachusetts, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Texas, Virginia, and Wisconsin.
AliMed is an affirmative action/equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, military service, national origin, age, disability, veteran status, or any other basis protected by applicable state and federal law.

Customer Experience Specialist

<h3>Job Description</h3>
Job Description
 
At Just Right Reader our mission is to make reading fun and for students to learn to read with engaging decodables that are representative of students in America's Schools. When students want to read and feel successful, their achievement rises! Join us in changing reading outcomes!
Just Right Reader is a strong fit for individuals who are passionate about learning, teaching, and who thrive in cross-disciplinary teams of educators, sales professionals, developers, designers, and individuals who love our product.
The opportunity:
We're hiring for our Sales Operations team to support our growing revenue organization. We're looking for someone who is detail-oriented, process-driven, and comfortable working cross-functionally across sales, customer success, and operations.
Whether you have a school district admin background or 3+ years in sales operations or enablement, we want someone who understands how to help a team close deals faster and more effectively.
What you'll do:
<ul>
<li>Serve as a key point of support during the pre- and post-sale process (quoting, paperwork, purchase orders, etc.)</li>
<li>Coordinate with sales reps to ensure deals are correctly scoped and move through our systems smoothly</li>
<li>Enter and manage sales orders in NetSuite (ERP) and HubSpot (CRM), ensuring accuracy and timely processing</li>
<li>Help build internal workflows and resources that streamline quoting, contracts, and district onboarding</li>
<li>Partner closely with our Sales Ops team to anticipate friction points and solve problems before they arise</li>
<li>Support the development of our new "Deal Desk" model – a support team that helps sales close more effectively</li>
<li>Track and report key operational metrics to improve deal velocity and team efficiency</li>
</ul>
What we're looking for:
<ul>
<li>3+ years of experience in sales operations, sales enablement, or school district administration</li>
<li>High attention to detail, organization, and comfort managing complex internal processes</li>
<li>A strong communicator who knows how to ask the right questions to get the full picture</li>
<li>Tech-savviness with some experience working in CRM/ERP tools like HubSpot or NetSuite (a plus, but not required)</li>
<li>Prior work with K-12 school districts and an understanding of how purchasing and contracting typically work (a plus, but not required)</li>
</ul>
Why join us:
<ul>
<li>Opportunity to make a meaningful impact in children's literacy!</li>
<li>Work with a passionate, driven team committed to innovation in education!</li>
<li>100% remote workplace - with access to an office in Dallas, TX!</li>
<li>Company expense card with home office stipend for set up!</li>
<li>Up to 12 weeks of parental leave!</li>
<li>Urbansitter Membership + $500 childcare credit per year!</li>
</ul>
Just Right Reader is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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