Technical EV Support Specialist- 100% Phone
Job Description
Job Description
REMOTE: Candidate will be servicing customers on EST (*between 8:00- a.- 8:00 p.m.) Hours are 8-5. There will be a 4-5 week training to start located in MIchigan. This is a Technical Customer Support Specialist role- 100% phone work- technical support/ troubleshooting. Residential energy charging systems.
3+ years as electrician or working on electrical components, EV charging equipment repair/installation experience strongly preferred.
Pre-Sale Technical Consultation – Partner with Home Energy Consultants (HEC) to review customer profiles, site feasibility, electrical requirements, and product compatibility. Participate in Energy Consultation calls to set accurate expectations regarding installation timelines, V2H functionality, and ESS integration.
- Should have a strong foundation in EV charging, vehicle to home/ vehicle to grid.
- Highly technically skilled- strong problem solvers.
- This is residential- utility coordination- walking customers through installation process.
- High emotional intelligence- verbal and written communication skills.
- All troubleshooting is remote- over the phone. Escalation will be given to field service engineering team
At-Sale Final Review - Join final sales calls to validate bundle compatibility, reconfirm installation scope, and ensure the customer understands integration details.
Post-Sale Support Through Commissioning - Provide technical oversight from sale through installation and commissioning, including site assessment support, installer coordination, quote review, and early issue troubleshooting. Remain engaged until the system is marked operational, documenting all technical interactions.
Work closely with Sales, Installation, and Customer Care teams to ensure a seamless handoff and world-class customer experience, following the established Technical Advisor Integration process
Company DescriptionG-TECH is a WBENC-certified, women-owned recruitment and staffing firm with over 30 years of expertise in Engineering, IT, and Professional sectors. We partner with Fortune 100 corporations and mid-sized businesses, delivering top-tier talent that fuels innovation. Specializing in contingent staffing, direct placements, and project-based assignments, we craft customized workforce solutions that align with your unique business needs. At G-TECH, we bridge the gap between exceptional professionals and leading organizations, ensuring the right talent powers your success.
Company Description
G-TECH is a WBENC-certified, women-owned recruitment and staffing firm with over 30 years of expertise in Engineering, IT, and Professional sectors. We partner with Fortune 100 corporations and mid-sized businesses, delivering top-tier talent that fuels innovation. Specializing in contingent staffing, direct placements, and project-based assignments, we craft customized workforce solutions that align with your unique business needs. At G-TECH, we bridge the gap between exceptional professionals and leading organizations, ensuring the right talent powers your success.