<h3>Job Description</h3>
Job Description
Overview
The VP of Player Development is responsible for developing and maintaining relationships with existing customers through personal contact in order to generate incremental increases in gaming revenues. The right candidate must develop and maintain new business relationships to increase awareness, drive trial and build customer loyalty.
<ul>
<li>Greets customers in the casino and participates in social events and special promotions</li>
<li>Evaluates player ratings to track visits, arranges accommodations and provides complimentary services according to established guidelines</li>
<li>Achieves predetermined targeted production quotas, profitability goals and other goals provided by management for room occupancy, entertainment events, special events and gaming revenue.</li>
</ul>
 
Responsibilities
<ul>
<li>Maintains relationships and markets our gaming products and amenities to valued customers while upholding high levels of customer satisfaction</li>
<li>Greets customers in the casino and participates in social events and special promotions.</li>
<li>Issues Player’s Club cards and promotes the program and related promotions.</li>
<li>Increases the growth of gaming revenues through development of a targeted customer base.</li>
<li>Updates customer history for future visits along with customer interests and preferences utilizing company CRM platform.</li>
<li>Ensures the protection of customer rewards and credit lines.</li>
<li>Responsible for marketing to predetermine active and inactive customers by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each.</li>
<li>Assists in the development of incentive programs, host goals, special events and marketing programs.</li>
<li>Maintains up-to-date knowledge of all electronic gaming machines, CRM, promotions, events, entertainment and general property information.</li>
<li>Keeps informed of competitive promotions.</li>
<li>Effectively handles customer complaints and discrepancies in an efficient and courteous manner.</li>
<li>Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.</li>
<li>Responds to Player’s Club letters and customer service survey results and communicates that information to the appropriate department manager.</li>
<li>Safeguards the confidential nature of all departmental and general property records.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications
<ul>
<li>10+ years of Casino Marketing Experience and Sales required.</li>
<li>Must have excellent communication skills, planning skills, judgment, high moral integrity and strong work ethic </li>
<li>Conducts themselves in accordance with all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and procedures</li>
<li>Must possess strong leadership and team building skills</li>
<li>Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals</li>
<li>Must present professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image</li>
<li>Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed</li>
<li>Fluency in languages other than English is preferred.</li>
<li>Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each customer a positive, memorable entertainment experience.</li>
</ul>
Work Environment:
<ul>
<li>Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, Guest-smoking environment, with constant exposure to general public and excessive noise.</li>
<li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>Must be able to continuously maneuver around office and property, often standing for long hours.</li>
<li>Must be able to respond to visual and aural cues.</li>
</ul>
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check </li>
</ul>

VICE PRESIDENT -- PLAYER DEVELOPMENT

<h3>Job Description</h3>
Job Description
The Restaurant Host/Hostess will be responsible for controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc.
Position Responsibilities
<ul>
<li>Maintain established company and departmental uniform, appearance, and hygiene standards at all times</li>
<li>Maintain a clean and organized workstation at all times.</li>
<li>Side work duties must be completed as assigned as well as completed in an efficient, accurate, and timely manner</li>
<li>Answering phones according to established standards</li>
<li>Booking of reservations utilizing the company reservation system</li>
<li>Assist with station assignments, rotation planning, and opening/closing/securing the room at shift change or according to established hours of operation, etc.</li>
<li>Must greet customers with a smile and a positive attitude</li>
<li>Maintain reservations/waitlist by creating seating plans as needed throughout the shift</li>
<li>Follow proper seating rotation when escorting guests to tables</li>
<li>Maintain cleanliness of menus</li>
<li>Knowledge of the menus and any daily specials offered</li>
<li>Must be proactive regarding customer special requests and communicating needs to manager and server.</li>
<li>Awareness of all activities in the dining room</li>
<li>Knowledge of safety/guest liability procedures for guests and employees</li>
<li>Use of radios with headsets and earpieces for communication may be utilized in designated outlets.</li>
<li>Proper telephone etiquette is mandatory.</li>
<li>Has thorough understanding and knowledge of departmental and property offerings and initiatives, including but not limited to venue menus, outlet concepts and locations, promotions, specials, entertainment, etc.</li>
<li>Adhere to federal, state and local laws and regulations</li>
<li>All other duties as assigned</li>
</ul>
Essential Functions
<ul>
<li>Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment</li>
<li>Shift assignments may be irregular, and will cover days, nights, weekends and holidays</li>
<li>Must be able to stand and walk for an entire shift</li>
<li>Must be able to move tables and chairs for different seating configurations</li>
<li>Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc.</li>
</ul>
Requirements
<ul>
<li>Ability to effectively communicate in English</li>
<li>High school diploma or equivalent GED is preferred</li>
<li>Six months’ experience as a host/hostess in a high volume and/or fine dining environment preferred</li>
<li>Ability to work in a high-pressure environment</li>
</ul>
Benefits
<ul>
<li>Free meal on shift</li>
<li>Training &amp; Development</li>
<li>Free onsite garage parking</li>
<li>Pay Rate: $18.50/hour</li>
</ul>

Restaurant Host/Hostess - Avila - Full Time

<h3>Job Description</h3>
Job Description
The Food &amp; Beverage Manager is responsible for assuring attentive, friendly, courteous and efficient service in all F&amp;B Outlets, Room Service, Lounge, and Banquets while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant, Room Service, Lounge, and Banquet sales revenues to exceed budget. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
QUALIFICATIONS:
<ul>
<li>At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.</li>
<li>Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.</li>
<li>Supervisory experience required.</li>
<li>Must be able to convey information and ideas clearly.</li>
<li>Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high pressure situations.</li>
<li>Must maintain composure and objectivity under pressure.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.</li>
<li>Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.</li>
<li>Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
</ul>
RESPONSIBILITIES:
<ul>
<li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li>
<li>Maintain regular attendance in compliance with Aimbridge Hospitality's standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).</li>
<li>Comply at all times with Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.</li>
<li>Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid</li>
<li>Maintain a warm and friendly demeanor at all times.</li>
<li>Be familiar with the organization of the hotel and know the function of each department.</li>
<li>Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality's standards.</li>
<li>Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurant, Room Service, Lounge or Banquets.</li>
<li>Motivate, coach, counsel and discipline all F&amp;B personnel according to company S.O.P.'s.</li>
<li>Review F&amp;B staff's worked hours for payroll compilation and submit to Accounting on a timely basis.</li>
<li>Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement.</li>
<li>Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.</li>
<li>Prepare and conduct all F&amp;B interviews and follow hiring procedures according to company S.O.P.'s.</li>
<li>Prepare employee shift schedule according to the business forecast, payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly.</li>
<li>Ensure that wage progress and productivity reports are completed accurately and on a timely basis.</li>
<li>Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s.</li>
<li>Ensure implementation of all Aimbridge Hospitality's policies and house rules.</li>
<li>Assist in developing and ensure implementation of Food and Beverage promotional ideas.</li>
<li>Ensure all beverage costs are maintained to meet budget.</li>
<li>Focus the F&amp;B Department on their role in contributing to the guest service scores.</li>
<li>Ensure compliance to company training using the steps to effective training according to Aimbridge Hospitality's standards.</li>
<li>Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices and checkbook accounting.</li>
<li>Develop, initiate, and promote sales, including up selling, programs for use by all service personnel.</li>
<li>Ensure Aimbridge Hospitality's service standards are maintained throughout the Food and Beverage/Banquet Department.</li>
<li>Participate in required M.O.D. coverage as scheduled.</li>
<li>Initiate all necessary F&amp;B-related reports according to company standards.</li>
<li>Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner.</li>
<li>Ensure that F&amp;B employees are at all times, attentive, friendly, helpful and courteous to guests, all other employees and managers.</li>
<li>Ensure that the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned.</li>
<li>Maintain all Aimbridge Hospitality's S.O.P.'s concerning credit policies.</li>
<li>React to negative trends in market place by implementing food and beverage blitzes and promotions.</li>
<li>Organize and conduct monthly department meetings with restaurant and lounge staff and weekly F&amp;B meeting according to Aimbridge Hospitality's standards.</li>
<li>Attend daily BEO meeting.</li>
<li>Conduct beverage purchasing as needed.</li>
<li>Purchase Food &amp; Beverage operating equipment as needed.</li>
<li>Conduct monthly beverage inventories and reconciliations.</li>
<li>Ensure that the quality and presentation of all food products are according to Aimbridge Hospitality's standard.</li>
<li>Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.</li>
<li>Oversee the operations of the Banquet department.</li>
<li>Use the hotel's P.O.S. system to print reports. Analyze reports generated.</li>
<li>Establish and maintain key control system.</li>
<li>Complete monthly menu analysis and submit to the Corporate Office.</li>
<li>Monitor and follow up on all Food and Beverage cash overages and shortages.</li>
<li>Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.</li>
<li>Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.</li>
<li>Complete all required correspondence in a timely and efficient manner.</li>
<li>Attend monthly all-employee meetings and any other functions required by management.</li>
<li>Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food &amp; Beverage and Food Production staffs.</li>
<li>Perform P.O.S. changes in menus or additions/deletions of servers as necessary.</li>
<li>Handle items for Lost and Found according to the standards.</li>
<li>Maintain required pars of all stock.</li>
<li>Review food sales for accuracy daily.</li>
<li>Perform any other duties as requested by the General Manager.</li>
</ul>
PROPERTY INFORMATION: Welcome to the Embassy Suites by Hilton Cincinnati RiverCenter hotel, located on the banks of the Ohio River. Our Cincinnati hotel is just a two-minute drive from downtown Cincinnati, nearby attractions like Paul Brown Stadium, US Bank Arena, Duke Energy Convention Center, and Aronoff Center for the Arts. We're also only 2.7 miles from the excitement of Jack Casino. Southbank Shuttle Trolley stops outside the hotel, offering easy access to downtown. Cincinnati/Northern Kentucky International Airport is only 20 minutes away and the hotel is adjacent to the Northern Kentucky Convention Center with easy access to I-71, I-75 and many Covington, KY attractions. Guests will feel at home in a spacious two-room suite at this Covington hotel. All 227 suites feature a private bedroom and separate living area. They can enjoy a free made-to-order breakfast every morning along with a view of the Cincinnati skyline. Drinks and snacks are available in the open-air atrium at our Evening Reception. We are ready to host a riverfront meeting or an elegant wedding reception with over 8,000 sq. ft. of flexible space, including meeting rooms and a ballroom with a stunning view of the city.
 Application deadline for Colorado positions:

Embassy Suites Cincinnati Rivercenter Covington - Food & Beverage Manager

<h3>Job Description</h3>
Job Description
The Accounting Manager is responsible for overseeing the smooth and efficient processing of accounting related information, and is familiar with standard operating procedures related to Human Resources and Loss Prevention, as well as house rules, according to Aimbridge Hospitality standards. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.
QUALIFICATIONS:
<ul>
<li>Associate's degree and at least 3 years of related experience; or, a Bachelor's degree and at least 1 year of related experience; or, at least 5 years of progressive experience in a hotel or a related field.</li>
<li>Must be proficient in Windows operating systems, show the ability to manipulate and troubleshoot spreadsheets, type memos and reports, and handle basic PC problems.</li>
<li>Supervisory experience required.</li>
<li>Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately.</li>
<li>Must work well in stressful, high pressure situations.</li>
<li>Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.</li>
<li>Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.</li>
<li>Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.</li>
<li>Must be able to work with and understand financial information and data, and basic arithmetic functions.</li>
</ul>
RESPONSIBILITIES:
<ul>
<li>Maintains regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.</li>
<li>Maintains high standards of personal appearance and grooming, which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards)</li>
<li>Approaches all encounters with guests and employees in an attentive, friendly, and courteous and service oriented manner.</li>
<li>Maintains a warm and friendly demeanor at all times.</li>
<li>Complies at all times with the Aimbridge Hospitality standards and regulations to encourage safe and efficiently hotel operations.</li>
<li>Be familiar with the organization of Aimbridge Hospitality Hotels and know the function of each department.</li>
<li>Oversees the duties of General Cashier, with responsibility for the daily reconciliation of Rooms, Food, Beverage, and House deposits, as applicable.</li>
<li>Oversees and maintains the over/short log.</li>
<li>Maintains controls for all cashier banks in the hotel.</li>
<li>Posts all city ledger payments daily according to the Daily Mail Cash Receipts (DMCR).</li>
<li>Prepares all bank deposits, due backs,' and bank change orders according to Aimbridge Hospitality standards.</li>
<li>Maintains responsibility for the billing of accounts receivable daily.</li>
<li>Responsible for Hotel Credit Policy and detailed knowledge of Hotel receivables.</li>
<li>Maintains card file trace system for AR collection call process per SOP.</li>
<li>Conducts credit meetings twice monthly with General Manager</li>
<li>Maintains a record of approved direct billing accounts.</li>
<li>Processes returned checks and credit card chargebacks according to Aimbridge Hospitality standards.</li>
<li>Performs the Accounts Receivable Balancing function at least once each month.</li>
<li>Maintains the Special Operating Account and the Petty Cash Fund according to Aimbridge Hospitality standards.</li>
<li>Voucher A&amp;G and PT &amp; EB invoices utilizing the Purchase Order and Checkbook Accounting procedures according to Aimbridge Hospitality standards.</li>
<li>Ensures that all hotel invoices are submitted to Corporate Accounts Payable weekly.</li>
<li>Performs the income audit on a daily basis, using the income audit checklist to maintain and ensure the accuracy of the Income/Flash reports.</li>
<li>Reconciles credit cards daily.</li>
<li>Prepares and submits the Corporate Flash Report on the dates specified in the monthly CENTRAL ACCOUNTING calendar.</li>
<li>Completes monthly checklist and sends in month-end package according to CENTRAL ACCOUNTING calendar.</li>
<li>Monitors Guest Services and Night Audit agents' work for proper accounting procedures.</li>
<li>Oversees the training of all Night Auditors in regards to their accounting related responsibilities.</li>
<li>Processes bi-weekly payroll and is prepared for transmission.</li>
<li>Ensures all new hire paperwork and any employee changes are processed on PAF'S and submitted in to Payroll on a timely manner.</li>
<li>Produces weekly productivity every Tuesday, as required.</li>
<li>Computes worked hours for payroll compilation.</li>
<li>Ensures associates are at all times attentive, friendly, helpful and courteous to all guests, all other employees and management.</li>
<li>Property applies state and local laws affecting payroll, wage &amp; hour, taxes, etc.</li>
<li>Records requests for employee benefits, and monitors use (i.e. vacation time, employee benefit room nights, sick time, etc.)</li>
<li>Maintains a professional working relationship and promotes open lines of communication with managers, employees, and other departments.</li>
<li>Familiar with all Aimbridge Hospitality's SOPs in Accounting, Human Resources, and Loss Prevention, and house rules including appropriate hospitality terminology; encourages awareness among other hotel managers.</li>
<li>Attends weekly staff meetings and provides training on a rotational basis, using the steps to effective training according to Aimbridge Hospitality standards.</li>
<li>Participates in required MOD coverage as scheduled</li>
<li>Maintains confidentiality of sensitive information, as appropriate.</li>
<li>Maintains and operates hotel systems according to Aimbridge Hospitality Standards</li>
<li>Performs any other duties as requested by the General Manager.</li>
</ul>
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
<ul>
<li>Now offering Daily Pay! Ask your Recruiter for more details</li>
<li>Medical, Dental, and Vision Coverage</li>
<li>Short-Term and Long-Term Disability Income</li>
<li>Term Life and AD&amp;D Insurance</li>
<li>Paid Time Off</li>
<li>Employee Assistance Program</li>
<li>401k Retirement Plan</li>
</ul>
PROPERTY INFORMATION: Welcome to the Embassy Suites by Hilton Cincinnati RiverCenter hotel, located on the banks of the Ohio River. Our Cincinnati hotel is just a two-minute drive from downtown Cincinnati, nearby attractions like Paul Brown Stadium, US Bank Arena, Duke Energy Convention Center, and Aronoff Center for the Arts. We're also only 2.7 miles from the excitement of Jack Casino. Southbank Shuttle Trolley stops outside the hotel, offering easy access to downtown. Cincinnati/Northern Kentucky International Airport is only 20 minutes away and the hotel is adjacent to the Northern Kentucky Convention Center with easy access to I-71, I-75 and many Covington, KY attractions. Guests will feel at home in a spacious two-room suite at this Covington hotel. All 227 suites feature a private bedroom and separate living area. They can enjoy a free made-to-order breakfast every morning along with a view of the Cincinnati skyline. Drinks and snacks are available in the open-air atrium at our Evening Reception. We are ready to host a riverfront meeting or an elegant wedding reception with over 8,000 sq. ft. of flexible space, including meeting rooms and a ballroom with a stunning view of the city.
 Application deadline for Colorado positions:

Embassy Suites Cincinnati Rivercenter Covington - Accounting Manager OEM

<h3>Job Description</h3>
Job Description
Position Title: Campus Shift Manager (Rio Puerco) 
Department: Rio Puerco Administration
Employment Classification: Exempt

Position Summary/General Description:
Under the direction of Rio Puerco (RP) campus management, the Campus Shift Manager (CSM) supports the operation, and coordination of all business activities for the RP property in accordance with the mission, vision, values, policies, and objectives established by Laguna Development Corporation. This position is responsible for overseeing all operations throughout RP campus including guest service escalations/recovery efforts. One position reserved for Management Capacity Program Laguna tribal employee development. 

Expectations:

<ul>
<li>Adhere to Laguna Development Corporation (LDC) Core Values, Policies &amp; Procedures.</li>
<li>Act as a role model within and outside the casino.</li>
<li>Maintain a positive and respectful attitude toward customers and co-workers.</li>
<li>Consistently report to work on time prepared to perform duties of position.</li>
</ul>
Essential Duties &amp; Responsibilities:

<ul>
<li>Assist in overseeing assigned operational activities associated with both short and long-term strategic planning for all areas of the RP campus.</li>
<li>Assist in providing direction and support to all operations for the maximization of profits. </li>
<li>Assist in providing operational review through measurements of operational effectiveness. </li>
<li>Assist in review and analysis of expenditures, but does not have signatory authority on contracts necessary for regular company operations with specified limits of authority.</li>
<li>Participate in annual budgeting process.</li>
<li>Promote a working environment designed to achieve greater profits and effective working relations. </li>
<li>Act as a team player and leader who assists in addressing and correcting operational deficiencies.</li>
<li>Maintain effective and harmonious channels of communication between management and employees that promotes employee morale and enhances a positive working environment.</li>
<li>Ensure that LDC’s standards of excellence in guest service and LDC’s core values are achieved consistently.</li>
<li>Assist in ensuring compliance with all regulatory requirements required by Federal, State, and Tribal law to include the gaming ordinance, the Tribal/State Compact, the Indian Gaming Regulatory Act Minimum Internal Control Standard requirements and other applicable employment laws.</li>
<li>Assist in conferring with the management team to plan business objectives and develop organization goals and policies.</li>
<li>Assist in analyzing operational issues impacting business functions and their financial impact. </li>
<li>Assist in examining, evaluating, and pursuing new trends, markets or methods that can assist the growth and success of the property. </li>
<li>Develops statistical and trend analysis of internal and external factors affecting business conditions.</li>
<li>Assist in coaching, mentoring and providing assistance to staff when appropriate. </li>
<li>Ensure effective leadership and administration is provided for all departments with primary objectives of attaining maximum profit throughout all operations.</li>
</ul>
<ul>
<li>Responsible for checking the status of all property operations during assigned shift.</li>
<li>Responsible for making administrative decisions during the duration of the assigned shift when the GM and AGM are unavailable.</li>
</ul>
<ul>
<li>Handle difficult guests and situations in a calm, professional and prudent manner. </li>
<li>Assists in the resolution of Guest complaints through interaction on the casino floor.</li>
</ul>
<ul>
<li>Support Executive Casino Hosts in maintaining, developing, and cultivating relationships with valued players.</li>
</ul>
<ul>
<li>Work closely with the marketing department to help coordinate and work special player functions. </li>
<li>Provide exceptional, courteous, friendly service to players to differentiate LDC from competition; welcome guests and establish a rapport with them.</li>
<li>Maintain strict confidentiality of all sensitive information (e.g., guest/player information, financial data, casino player data, policies and marketing plans).</li>
<li>Strictly adhere to and maintain knowledge of Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations, federal and state regulations as they relate to the Marketing Department. </li>
</ul>
<ul>
<li>At all times maintain a courteous, positive and professional working relationship with all personnel and the general public (e.g., clients and vendors).</li>
</ul>
<ul>
<li>Deliver the Highest Level of customer service on property, set the example for others to follow. </li>
</ul>
<ul>
<li>Effectively communicate in English, in both written and oral forms.</li>
<li>Work odd or unusual hours, including weekends and holidays.</li>
<li>Actively participate in Management Development Leadership Series (MDLS) yearly.</li>
<li>Participate on committees and perform additional duties and responsibilities as necessary or assigned.</li>
</ul>

Education &amp; Experience:

<ul>
<li>Bachelor’s degree strongly preferred. </li>
<li>Six (6) years relevant experience required; Including a combination of:
<ol>
<li>Prior financial experience in cash management.</li>
<li>Prior experience in building effective relationships with vendors. </li>
<li>Prior experience in gaming, retail, hospitality, and F&amp;B operations.</li>
</ol>
</li>
</ul>

Licensing &amp; Certification:
<ul>
<li>Obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board and must provide/maintain a valid New Mexico drivers’ license.</li>
</ul>

Computer Equipment, Software, Machinery:
<ul>
<li>Proficient in basic computer skills (e.g., Word, Excel, PowerPoint, Outlook).</li>
</ul>

Essential Physical Requirements: 

<ul>
<li>The job requires hearing, sitting, and standing, talking, and walking 51-100% of the time.</li>
<li>The job requires driving 1-24% of the time. </li>
</ul>

Essential Mental Demands:

<ul>
<li>Problem solving, organizing, planning, making decisions, interpreting data, reading and writing 51-100% of the time. </li>
</ul>
Supervisory Responsibilities:

<ul>
<li>The job requires training, scheduling, apportioning work among others, directing, apprising productivity, and measuring performance.</li>
</ul>

Work Environment (inside/outside):

<ul>
<li>The job is performed indoors 51-100% with exposure to fumes (e.g., cigarette/cigar smoke). </li>
</ul>
Other Requirements:

<ul>
<li>Must pass a pre-employment alcohol/drug screening. </li>
</ul>

Campus Shift Manager (Full Time / Shift: Varies)

<h3>Job Description</h3>
Job Description
¡VIVA! is a concept by Chef Ray Garcia and in partnership with Las Vegas Restaurateurs, Oliver Wharton and Peter Carrillo, located in Resorts World Las Vegas! The restaurant brings Chef Ray’s passion for executing Mexican cuisine at the highest level in a fun and lively environment at the most iconic casino property to open on the strip in over a decade. Now all we need is YOU!
Being part of Team ¡VIVA! will provide you with an opportunity to work in an environment where you will be a part of the culture. Competitive wages and benefits packages with tremendous growth potential are just the beginning of the perks of being on this team. Come "Viva La Vida” with us.
Core Job Responsibilities:
The Assistant General Manager is responsible for leading the daily operations for all front of house functions within the restaurant. This position will also manage personnel assignments and ensure the highest quality of products and service is provided to all customers. 
Primary Job Duties: – Includes, but is not limited to:
<ul>
<li>Manage all aspects of personnel for restaurant team members. </li>
<li>Build and maintain strong relationships with customers, guests, subcontractors, and vendors.</li>
<li>Research market trends to develop and implement new programs to improve operations. </li>
<li>Manage operational cost to achieve or reduce budgeted expenditures. </li>
<li>Ensure sanitation procedures and organization of work area adhere to all health code regulations and standards.</li>
<li>Respond and assist with departmental guest service matters, as needed. </li>
<li>Achieve daily sales, assigned cost and budget goals. </li>
<li>Oversee completion of required weekly, monthly and annual department reports and analysis. </li>
<li>Conduct regularly scheduled meetings to ensure multi-lines of communication are open between management and team members.</li>
<li>Ensure team members adhere to ¡VIVA! company guidelines as stated in team member training manual and team member handbook.</li>
<li>Ensure all ¡VIVA! core values and property and department standards are implemented and applied.</li>
<li>Obtain and maintain position-specific licensing.</li>
<li>Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications:
Required:
<ul>
<li>At least five years of previous general Restaurant experience in a similar or related field.</li>
<li>At least four years in a leadership/management position in a similar or related field.</li>
<li>Familiar with restaurant management software system(s). </li>
<li>Ability to effectively communicate in English.</li>
<li>Polished appearance and demeanor.</li>
<li>Excellent customer services skills.</li>
<li>Ability to obtain &amp; maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.</li>
<li>Ability to successfully lead and mentor a team.</li>
<li>Ability to work varied shifts, including nights, weekends and holidays.</li>
<li>At least 21 years of age.</li>
</ul>
Preferred:
<ul>
<li>Bachelor’s degree in a related field.</li>
<li>Previous experience managing a team using a collective bargaining agreement.</li>
<li>Previous experience in a large, luxury resort setting.</li>
</ul>

Assistant General Manager

<h3>Job Description</h3>
Job Description
JOB SUMMARY: Under administrative direction, performs management and problem solving while on duty. Handles guest complaints, oversees security issues, and keeps departments running efficiently. SUPERVISION EXERCISED: Exercises oversight over gaming floor Team Members, and non-gaming departments. ESSENTIAL FUNCTIONS: (This class specification may not include all the duties listed, nor do the examples cover all the duties that may be performed.) Recognizes and resolves guest and Team Member problems of a sensitive nature by analyzing each situation and evaluating alternatives in order to implement satisfactory solutions. Supports all Team Members, and all areas of the Casino. Works with Team Members in all areas of the casino, to maintain a clean appearance; including storages throughout. Supports Carson Nugget vision and mission; maintain confidentiality of all work information; demonstrate an ability to successfully lead a team; exhibit courteous and respectful treatment of internal and external customers; display a positive attitude and flexibility in changing situations; identify problems and recommend solutions. ADDITIONAL RESPONSIBILITIES: Follows safety standards in all aspects of performance of the above functions, report/remove unsafe equipment. Responds to public inquiries in a courteous manner to provide information about casino gaming promotions, special and other events and/or programs in order to assist guests, advertise marketing campaigns and encourage guest attendance and participation. Ensures that assigned Team Members performs duties and responsibilities in a safe and prudent manner, not exposing them or others to unnecessary harm or risk of on-the-job injury. MINIMUM QUALIFICATIONS: (A combination of education, experience and training that would provide the same or an equivalent set of knowledge, skills and abilities. Typical qualifying experience would be) Education and Experience: Progressively responsible management experience, PLUS overall casino experience in the areas of tables, poker, cage, keno, bingo, food and beverage. Must be at least 21 years of age at the time of application. Valid Driver's License at the time of application. May be required to obtain a Gaming License in the State of Nevada. Must be able to obtain Alcohol Awareness Certification.
 Job Posted by ApplicantPro

Guest Service Manager

<h3>Job Description</h3>
Job Description
POSITION TITLE: Surveillance Manager
POSITION SUMMARY: 
Responsible for all activities in the Surveillance Department, to ensure the protection of life and property at Divi Carina Bay Casino. Directly supervises the activities of all Surveillance employees, and indirectly supervises the activities of all crewmembers who work on the gaming floor.
TASKS: 
<ul>
<li>Maintains consistency with established company guidelines and controls.</li>
<li>Ensures the quality of operations of the Surveillance department.</li>
<li>Maintains a working knowledge of all rules and regulations of the Casino Control Commission (CCC), and ensures strict adherence to same throughout the property.</li>
<li>Always maintains the highest level of confidentiality.</li>
<li>Communicates with all department heads and General Manager to ensure problems are effectively and promptly resolved.</li>
<li>Follows established reporting system for Surveillance. when cheating, theft, embezzlement or suspicious activities take place on the property. In the case of suspicion of involvement by the General Manager, reports directly to the Chief Operating Officer.</li>
<li>Coordinates with the Security Dept. when Surveillance discovers a matter which requires further investigation or attention.</li>
<li>Studies cheating activity and trends in other gaming areas, in order to take precautionary measures and deter cheating on this property.</li>
<li>Regularly inspects the monitored areas, identifies potential safety or security same to the appropriate department head or property management, for proper resolution.</li>
<li>Reviews surveillance footage and reports, providing detailed information to appropriate company officials. After approval of General Manager, provides information to outside agencies.</li>
<li>Held accountable for the accuracy and thoroughness of departmental records and reports.</li>
<li>Controls and maintains closed circuit televisions, surplus spare parts inventory, and ensures proper functioning of all surveillance equipment, coordinating outside repairs and maintenance as necessary.</li>
<li>Coordinates with Casino Managers to monitor the play in an area deemed necessary.</li>
<li>Provides reports as requested by department heads and General Manager.</li>
<li>Other tasks as requested by management.</li>
</ul>
EDUCATION AND SKILLS REQUIRED: 
Bachelor's degree in criminal justice or related area from a four-year college or university; or 4 to 6 years related experience and/or training; or an equivalent combination of education and experience. Must be 21 years old and able to obtain a Gaming License. 
 Special requirements: Minimum of four (4) years in a law enforcement agency or related field, with progressive supervisory/managerial experience required. Background in gaming surveillance highly preferred. Must possess excellent observational and communication skills.
 Language skills: Ability to read, analyze, and interpret complex documents such as technical journals, Gaming Regulations, financial reports, and legal documents. Ability to respond to common inquiries from guests, regulatory agencies or department heads. Ability to present information to top Management in a concise, accurate format.
PHYSICAL ACTIVITIES: 
The physical demands described here are representative of those that must be met by a crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the crew member is regularly required to talk or hear. The crewmember is also regularly required to stand, walk, sit, and use hands to finger, handle , or feel objects, tools or controls. The crewmember is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Special vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,; depth perception, and the ability to adjust focus.
PAY: Minimum starting salary of $42,000 commensurate with experience
Benefits for all positions:
Generous Paid Time Off
Health Insurance - employer contribution
Dental/Vision Insurance
Life plus AD&amp;D Insurance - company paid
401(k) matching
Employee Assistance Program 
Job Referral Program
Tuition Reimbursement
Meal discounts
Location: 5035 Turner Hole, Christiansted, VI 00828

Surveillance Manager - this job located in St Croix, VI

<h3>Job Description</h3>
Job DescriptionDescription:
The Table Game Shift Manager is responsible for overseeing the comprehensive management and supervision of the casino table game operations. This role provides leadership and direction in alignment with the organizational structure, ensuring full compliance with all state and federal rules and regulations. The Table Game Shift Manager will facilitate the growth of the casino's gaming customer base, promote outstanding Team Member and Guest relations, and safeguard company assets.
 
Expected Work Hours and Schedule:
 
Work hours will vary, encompassing morning, afternoon, and evening shifts across five working days per week. The expected working hours range from 40 to 45 hours per week, including availability from Monday to Sunday.
 
Essential Job Functions:
 
· Champion our code of conduct and always adheres to professionalism.
· Oversee the Casino Gaming Pit area(s), providing leadership and direction in alignment with the organizational structure, while ensuring full compliance with all state and federal rules and regulations.
· Facilitates the growth of the casino's gaming customer base by actively participating in Team Member education, guest engagement, and ensuring the timely update of all promotional signage.
· Effectively relates ideas for improvements.
· Ensures that all team members understand and are accountable for their area(s) of responsibility. Serves as a role model for team members and fosters positive teamwork, positive moral, and open communication.
· Promotes outstanding Team Member and guest relations.
· Has full knowledge of policies and procedures and participates in ways to improve efficiency.
· Monitor’s performance standards regularly.
· Has a working knowledge of Title 31 requirements and internal control policies.
· Evaluates operating and closing procedures, recommends changes, and implements changes approved by the General Manager.
· Execute directives, objectives, and communication to include hosting regular huddles for team members.
· Safeguards company assets.
· Assist with development and implementation of plans to ensure the effective use of labor.
· Work in conjunction with security and surveillance to detect any floor, Team Member, or guest irregularities.
· Actively supports and leads Players Card sign up initiatives and creatively plans and executes sign up campaigns to motivate and inspire Team Members to solicit the guest and sign them up.
· Issues written and oral instructions.
· Enforces performance or behavioral standards using progressive discipline.
· Ensures all team members receive equitable, honest, and fair treatment
· Maintains harmony among team members, vendors, guests, and resolves grievances.
· Performs other related duties assigned by the General Manager, Assistant General Manager or Director of Table Games
· Assist with maintaining departmental shift logs, noting any unusual occurrences, incidents, safety concerns, equipment failure, etc.
· Ability to deal all table games offered to guests
· Willingness to learn, teach and mentor Dealers in all table game procedures, policies and rules.
 
Requirements:
· High School Diploma or Equivalent
· Demonstrated experience in maintaining consistent high quality guest service levels and a proven track record of maximizing revenues while controlling labor and other operating expenses.
· Experience with and knowledge of applicable regulatory reporting and compliance requirements.
· Strong leadership skills and customer service orientation required.
· Must be able to work effectively with peers, team members, and regulatory agency personnel.
· Strong computer skills to include effective working knowledge of Microsoft Office Products. Knowledge of various hospitality information management support systems preferred.
· Strong written and oral communication skills are required.
· Able to bring about great results from ordinary circumstances.
· Able to work independent of direct supervision.
· Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
· Able to stay informed of current industry trends.
· Able to remain open-minded and change opinions based on new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task and adapt to varying customer needs.
· Able to be tactful, maintain confidence, and foster an ethical work environment, prevent inappropriate behavior by team members, give proper credit to others, handle all situations honestly and with integrity.
· Able to act in accordance with established guidelines, follow standard procedures in crisis situations, communicate and enforce organizational policies and procedures, recognize and constructively conform to written rules and/or practices.

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