field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Summary /Overview
In a hybrid work environment with 2 days in-office, the Customer Relations Specialist works with the Customer Service team to investigate and resolve issues affecting enrollment of customers in the Access Health CT Exchange system. S/he is responsible for resolving escalated inquiries in which investigation is necessary. Resolutions are based on policy, regulations, and procedures affecting enrollment of customers in the Access Health CT Exchange system. This position has no supervisory responsibilities and reports to a Customer Service Supervisor.
Essential Duties and Responsibilities
<ul>
<li>Serve as first level representative in handling escalated account inquiries that arise directly from the customer or from high profile vendors and stakeholders such as the Governor’s Office, CT Insurance Department (CID), DSS Hearings, Conduent Appeals Department, Public Affairs, Legal Department, and Department Heads&nbsp;</li>
<li>Utilize trained and researched knowledge of the Affordable Care Act (ACA) to resolve issues of a sensitive nature efficiently and accurately&nbsp;</li>
<li>Resolve service problems through clarification of the customer’s complaint, determination of the cause of the problem, selection of the best solution to the problem, explanation to the customer of how the problem will be resolved, expedite correction or adjustment; follow-up to ensure resolution.</li>
<li>Research employer appeals received from the federal exchange and consumer exemptions</li>
<li>Resolve inquiries via phone, email, mail, or social media</li>
<li>Utilize Worker Portal/Admin Tool and utility tool to resolve escalated issues</li>
<li>Log all customer calls according to established procedures and notate all action taken in the Customer Relationship Management (CRM) system</li>
<li>Access other sources for input in resolving an issue. Other sources include but are not limited to, insurance carriers, legal department, or department heads</li>
<li>Act independently in determining appropriate course of action to resolve issues, inquiries, or requests within established timeframes</li>
<li>Verify and investigate general inquires</li>
<li>Serve as point-of-contact to high profile stakeholders throughout resolution process.&nbsp;</li>
<li>Maintain confidentiality of all customer information according to the State of CT’s Ethics policy, AHCT’s Non-Disclosure agreement and AHCT’s Privacy and Security Policy. (ex: Personally Identifiable Information (PII), Protected Health Information (PHI) and Federal Tax Information (FTI))</li>
<li>Act as a Subject Matter Expert (SME) on customer issues resolution&nbsp;</li>
<li>Coordinate with other team members and/or departments to resolve issues promptly</li>
<li>Support operational readiness via system testing support</li>
<li>Attends all team training sessions</li>
<li>Other duties as required which may include the following:</li>
<li>Attendance at weekly meetings with the carriers, working directly with the carrier to correct issues that cannot be resolved within AHCT’s application system.&nbsp;</li>
<li>Attend Connecticut Insurance Department (CID) meetings and other outside meetings, as necessary</li>
</ul>
During Open Enrollment:
<ul>
<li>Educate consumers in the field on the opportunities available to obtain healthcare insurance under the Affordable Care Act</li>
<li>Oversee consumer enrollment process and guiding new store team members through the online process to apply for, reapply for, or change health care insurance coverage using the Access Health CT website</li>
<li>Provide daily statistics to the Field Enrollment Manager</li>
<li>Provide detailed information for issues recurring frequently and offer suggestions for resolution where applicable</li>
<li>Assist durational enrollment specialists when needed during particularly busy times</li>
</ul>
 
Qualifications: the requirements listed below are representative of the knowledge, skill, and/or ability required.&nbsp;
<ul>
<li>BS/BA in a related topic or equivalent experience.</li>
<li>Bilingual skills a plus</li>
<li>2-3 years of experience in customer service including systems and processes within the health insurance industry preferred</li>
<li>Ability to understand, use and explain complex systems</li>
<li>Thorough understanding of the process and healthcare insurance benefits of the Affordable Care Act and updates on current regulations, as well as the ability to communicate that information</li>
<li>Must achieve a passing score of 80 on online certification exam within the first 2 weeks of hire</li>
<li>Ability to work in a rapidly changing environment</li>
<li>Competent in Microsoft Office system&nbsp;</li>
<li>Excellent communication, interpersonal, negotiation and organizational skills</li>
<li>Strong ability to evaluate complex problems and draw conclusions</li>
<li>Demonstrated strength in developing, documenting, maintaining, and explaining procedures/processes and/or solving problems</li>
</ul>
Physical Demands: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, and utilize a phone or other electronic communication devices. This employee may occasionally have to operate business machines. Specific vision abilities required in this job include close vision and the ability to adjust focus.
 
Work Environment: this is an in-office role on Tuesdays and Wednesdays and 3 days remote. In office, the noise level in the work environment is usually moderate. Requires fast-paced deadlines and has a high stress at times. Travel within CT to enrollment locations may be required during the Open Enrollment period. No travel otherwise.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
PIb5e785eacb39-25405-38177785

Customer Relations Specialist

<h3>Job Description</h3>
Job DescriptionWhat We Do
We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves.&nbsp;
We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.
About Our Culture
FMG started over a decade ago and now has 300+ (and growing!) employees spread out across the globe. We embrace a fast-paced, results-oriented culture, and focus on a healthy work/life balance. We value collaboration and open, thoughtful communication. We believe work should be both engaging and challenging, mixed with a good sense of humor.&nbsp;
Our goal is to invest in motivated, successful individuals and watch them succeed both inside and outside of work. We’re building a winning team of A+ players and we hope you’ll be next to join us.&nbsp;
Our Commitment to Diversity, Equity, and Inclusion
At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to diversity and inclusion in our employees, services, and products, as well as in the communities in which we live and work.&nbsp;
Our Employee Benefits
FMG strives to be a top-tier employer. We continually evaluate our benefits and total compensation packages to ensure we offer our employees the most competitive package we can provide.&nbsp;
<ul>
<li>Generous paid Holiday schedule with a paid Winter Holiday Shutdown week</li>
<li>Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.</li>
<li>Robust Insurance Plan including:
<ul>
<li>Medical with $0 co-pay Telehealth plan&nbsp;</li>
<li>Dental</li>
<li>Vision</li>
<li>Health Savings Account (HSA) with generous employer contributions</li>
<li>Flexible Spending Accounts (FSA)</li>
<li>Company-paid Life Insurance and Accidental Death &amp; Dismemberment (AD&amp;D) coverage</li>
<li>Company-paid Short &amp; Long Term Disability coverage</li>
<li>Company-paid Employee Assistance Program (EAP)</li>
</ul>
</li>
<li>Matching 401(k) with immediate full vesting</li>
<li>Employee Events Committee that plans fun in-person and virtual events</li>
<li>On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit</li>
<li>Internet &amp; Gym Reimbursement!</li>
<li>Work computer equipment is provided to help you succeed :)</li>
</ul>
About the Role
FMG is a dynamic and fast-paced marketing team, and we're looking for a highly skilled HubSpot Marketing Specialist to be a core driver of our digital marketing success. We need someone who can hit the ground running, translating marketing goals into effective HubSpot strategies and executing them with precision. If you thrive in a fluid environment, are passionate about optimizing campaigns, automating processes, and leveraging data for impactful decisions, you'll find your home with us.
The HubSpot Marketing Specialist will be a critical, hands-on player in the entire lifecycle of our digital marketing campaigns within HubSpot. This multifaceted role encompasses both the front-end execution – ensuring our campaigns are visually appealing, engaging, and optimized for conversion – and the back-end operational integrity, focusing on automation, data management, and insightful reporting. You'll ensure our marketing efforts are not only trackable and scalable but also deeply impactful, contributing directly to pipeline and revenue.
Compensation This position offers $55,000-$65,000 based on experience and qualifications.Primary Responsibilities &amp; Expectations
<ul>
<li>Email Marketing:
<ul>
<li>Create, schedule, and optimize engaging email campaigns for various purposes (nurture, announcements, promotions) from inception to deployment.</li>
<li>Collaborate closely with the marketing team to develop and implement new email templates and ensure brand consistency.</li>
<li>Monitor email performance metrics (open rates, click-through rates, conversions) and recommend improvements.</li>
</ul>
</li>
<li>Landing Pages &amp; Forms:
<ul>
<li>Design, build, and optimize high-converting landing pages and forms within HubSpot, ensuring seamless user experience.</li>
<li>Work with the marketing team to ensure all landing pages align with brand guidelines and campaign objectives.</li>
<li>Conduct A/B testing on landing page elements to maximize lead generation.</li>
</ul>
</li>
<li>Campaigns &amp; Attribution:
<ul>
<li>Set up new marketing campaigns within HubSpot, ensuring all necessary assets (emails, landing pages, forms, CTAs) are linked correctly.</li>
<li>Ensure proper attribution tracking is in place for all content-related touchpoints to measure marketing impact.</li>
<li>Develop and present clear campaign attribution reports to showcase the full customer journey and marketing's influence on pipeline and revenue.</li>
<li>Fully understand campaign influence in HubSpot and identify marketing touchpoints that influence leads and revenue.</li>
</ul>
</li>
<li>Segmentation:
<ul>
<li>Develop and manage targeted audience lists based on marketing team needs, leveraging existing data and collaborating with the data team.</li>
</ul>
</li>
<li>CTAs (Calls-to-Action):
<ul>
<li>Develop, implement, and continuously test HubSpot CTAs to improve conversion rates across various marketing assets.</li>
</ul>
</li>
<li>Personalization Features:
<ul>
<li>Leverage HubSpot’s smart content and dynamic email features to create highly personalized user experiences and increase engagement.</li>
<li>Contribute to the overall personalization strategy.</li>
</ul>
</li>
<li>UTM Tracking &amp; Ad Spend:
<ul>
<li>Create and manage UTM tracking parameters for all campaigns to ensure accurate source attribution.</li>
<li>Monitor and report on paid media performance and budget utilization within HubSpot, linking ad spend to campaign performance.</li>
</ul>
</li>
<li>Marketing Events (Support):
<ul>
<li>Support marketing events by creating registration pages, confirmation emails, and engagement tracking mechanisms within HubSpot.</li>
</ul>
</li>
</ul>
<ul>
<li>Access to a private &amp; secure workspace, free from distractions</li>
<li>Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor</li>
<li>An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)</li>
</ul>
Skills and Qualifications
<ul>
<li>3+ years of hands-on, in-depth experience with HubSpot Marketing Hub, demonstrating proficiency across campaign execution, automation, reporting, and data management.</li>
<li>Proven ability to design and optimize engaging email campaigns and high-converting landing pages.</li>
<li>Strong understanding of email marketing best practices, segmentation, and lead nurturing.</li>
<li>Strong understanding of campaign attribution models, with proven experience in measuring marketing impact on pipeline and revenue.</li>
<li>Proven experience with UTM tracking and linking paid media data to HubSpot for comprehensive reporting.</li>
<li>Familiarity with A/B testing methodologies for continuous optimization.</li>
<li>Excellent collaboration skills, with a proven ability to work effectively with marketing, creative, and data teams.</li>
<li>Strong communication skills, both written and verbal, particularly when explaining technical concepts or data insights.</li>
<li>HubSpot certifications (e.g., Inbound Marketing, Email Marketing, Content Marketing, Marketing Software, Reporting and Analytics) are highly desirable.</li>
</ul>
FMG is proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information.&nbsp; If you require accommodation to complete the application or interview process, please contact <a href="mailto:peopleteam@fmgsuite.com" target="_blank">peopleteam@fmgsuite.com</a>.
You can find out more about what it’s like to work at FMG, by visiting <a href="https://fmgsuite.com/about-us/" target="_blank">https://fmgsuite.com/about-us/</a>
 &nbsp;
Powered by JazzHR
IVFVaN24Pd

HubSpot Marketing Specialist (Remote)

<h3>Job Description</h3>
Job Description
Technology Support Specialist
Position Open Until Filled Non-Union, Exempt, Full-Time Grade 8, $65,145 - $79,768 DOE Location:Kalispell, MT&nbsp;
All Offers of Employment Conditioned on Pre-employment Drug Screening and Background Check and are Subject to a One-Year Probationary Period of Employment
POSITION SUMMARYAssigned to the Technology Support Services work center, the Technology Support Specialist helps information system users overcome the challenges associated with using technology to perform work activities.&nbsp;The high-level objective of this position is to continually improve the technology related knowledge, skills, and abilities of FEC workforce. Will also assist with the routine activities of the Technology Support Services team and have a focus on the configuration, maintenance, and support of various line of business applications. REASONABLE ACCOMMODATIONS STATEMENT To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL FUNCTIONS
<ol>
<li>Serve as the technology support liaison to business units. This is the core function of the position and includes all efforts associated with developing and maintaining a technologically competent workforce.&nbsp;Includes, but not limited to the following tasks: &nbsp;</li>
</ol>
<ol>
<li>
<ol>
<li>Continually assess the support needs of technology users and develop strategies to address those needs.</li>
<li>Facilitate technology training sessions either in a group setting or one on one basis.</li>
<li>Maintain advanced proficiency and knowledge of the technology deployed in the enterprise that presents the greatest challenge to the users.</li>
<li>Develop and maintain job aids.&nbsp;</li>
<li>Provide over the shoulder support and coaching where necessary to boost confidence with technology.</li>
<li>Identify solutions to work around known issues.</li>
<li>Disseminate information and technology use tips.</li>
<li>Maintain a broad knowledge of technology capabilities.</li>
</ol>
</li>
</ol>
<ol>
<li>Use standard operating procedures to assist with routine technology support activities including but not limited to the following:&nbsp;</li>
</ol>
<ol>
<li>
<ol>
<li>Hardware and software inventory management.</li>
<li>Maintenance, administration, daily monitoring, and troubleshooting of information systems and server infrastructure.</li>
<li>Advanced phone system configuration and maintenance, such as PBX configuration, provisioning telephones on the IP network and maintaining cordless headsets.</li>
<li>Granting access to information and information system functionality.</li>
<li>Proactive analysis such as reviewing system logs for events that might degrade system performance.</li>
<li>Coordinate/deploy information system upgrades.</li>
<li>Transfer of knowledge and associated documentation to appropriate parties.</li>
<li>Document, and track, case histories, issues, and actionable steps taken to resolve issues.</li>
<li>Create and improve documentation of support procedures along with the maintenance of Technology Configuration Datasheets.</li>
<li>Assist in the set-up and support of new and existing information systems.</li>
<li>Execute and verify the completion of backup and recovery routines.</li>
</ol>
</li>
</ol>
<ol>
<li>When possible, perform tasks with minimal disruption to the daily needs of FEC.</li>
<li>Serve as a member of the IT On-call team.</li>
<li>Always assist members/vendors/employees and the general public in a courteous and professional manner ensuring their continued satisfaction with FEC.&nbsp;Work in harmony and show respect to all fellow employees in order to promote an effective and pleasant working environment.</li>
<li>Maintain ongoing communication with supervisor regarding situations requiring immediate attention, problems/concerns, questions, etc.</li>
<li>In pursuit of zero workplace incidents, promote and maintain a positive safety culture while adhering to all applicable policies outlined in the Safety Manual. Report all incidents and potential safety hazards in a timely manner to supervisor or Safety Coordinator.</li>
<li>Become familiar with and keep current with FEC objectives and applicable policies. &nbsp;</li>
<li>Perform other duties as assigned by management applying the same skill and enthusiasm as with regularly assigned responsibilities.</li>
</ol>
MINIMUM POSITION QUALIFICATIONS Education: Bachelor’s degree in computer science or related field of study preferred. &nbsp; Job Related Experience: 1 to 4 years of related experience required. Supervision: No Experience Supervising Required. Computer Skills: &nbsp; &nbsp; &nbsp;Hands-on experience with:
<ol>
<li>Secure network switching and routing, cabling, and network management</li>
<li>Microsoft Active Directory</li>
<li>Microsoft OS and server technologies</li>
<li>Server virtualization technology</li>
<li>Storage Area Networks</li>
<li>Remote Desktop Services and Virtual Desktop Infrastructure</li>
<li>Firewalls, routers switches and gateway devices</li>
<li>Multi-line phone systems</li>
</ol>
&nbsp; &nbsp; &nbsp;Detailed knowledge of:
<ol>
<li>TCP/IP networking including IP Classes, subnets, multicast, NAT</li>
<li>Backup and disaster recovery methodologies</li>
<li>Patch management processes</li>
<li>Wireless protocols and services</li>
<li>Must have the ability to provide well written technical procedures, user guides and internal communications</li>
<li>Ability to establish and maintain effective working relationships with co-workers, supervisors, vendors, and users required</li>
</ol>
Certificates &amp; Licenses: CompTIA Network+ and CompTIA A+ certification preferred. Other Qualifications: 
<ul>
<li>Able to work 40 hours per week with additional time as needed.</li>
<li>Present a professional appearance at all times.</li>
<li>Valid Montana Driver’s License and be insurable to drive FEC vehicles.</li>
<li>Be a team player with effective verbal and written skills.</li>
<li>Able to travel occasionally out-of-area and/or overnight.</li>
<li>Assume responsibility without direct supervision, display initiative and exercise good judgment.</li>
<li>Legible handwriting.</li>
<li>Be organized, accurate and exercise strong attention to detail.</li>
<li>Possess proven ability to maintain confidentiality.</li>
<li>Able to establish and maintain working relationships with a variety of individuals, some of whom have opposing points of view.</li>
<li>Exhibit excellent member relations and customer service skills.</li>
<li>Read and understand technical information and communicate that information to coworkers to ensure comprehension.&nbsp;</li>
<li>Able to effectively prioritize tasks in a high-pressure environment.</li>
<li>Able to respond to maintenance issues or other needs at any time, including nights and weekends.</li>
</ul>
PHYSICAL DEMANDS (Based on an 8 hour work day)Stand F (Frequently) Walk F (Frequently) Sit F (Frequently) Handling / Grasping F (Frequently)Reach Outward F (Frequently) Keyboarding &nbsp;F (Frequently) &nbsp;Speaking &nbsp;F (Frequently) &nbsp;Vision &nbsp;F (Frequently) &nbsp;Hearing &nbsp;F (Frequently) &nbsp;Reach Above Shoulder R (Rarely) Foot or Leg Controls &nbsp;N (Not Applicable) &nbsp;Climb N (Not Applicable)Crawl R (Rarely)Squat or Kneel R (Rarely)Bend R (Rarely)DriveR (Rarely)Lift/Carry10 lbs. or less O (Occasionally) 11-25 lbs. R (Rarely) 26-50 lbs. R (Rarely)51-100 lbs. N (Not Applicable) Over 100 lbs. N (Not Applicable) &nbsp; Push/Pull10 lbs. or less R (Rarely)11-25 lbs.N (Not Applicable) 26-50 lbs. N (Not Applicable) 51-100 lbs. N (Not Applicable)
N (Not Applicable)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Activity is not applicable to this position R (Rarely)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity up to 5% of the time (0 - 2 hrs./day) O (Occasionally)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity up to 6% - 33% of the time (2 - 4 hrs./day) F (Frequently)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity from 34% - 66% of the time (4 - 6 hrs./day) C (Constantly)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Position requires this activity more than 66% of the time (8+ hrs./day) WORK ENVIRONMENT Will be working mostly indoors but will occasionally be required to participate in activities outdoors in all types of weather and terrain. 
As a cooperative, Flathead Electric is owned by the members who get their power from our Co-op, which includes everyone in the Flathead, Libby and Cooke City areas of Montana. That means the employees are members and own the cooperative too. We treat every member like family and friends, because they are.
For 85 years, Flathead Electric Cooperative has been an employer of choice in Northwest Montana. As part of the National Rural Electric Cooperative Association (NRECA), Flathead Electric provides competitive pay, exceptional benefits including a retirement plan, a matching 401K, and generous health/dental/vision/disability insurance. We try to incorporate fun into our workdays, host employee family events throughout the year and provide opportunities for our employees to help the Board of Trustees shape the future of the Co-op by participating on exploratory advisory groups an, innovative pilot projects.
We believe in hiring the best and promoting from within. Flathead Electric provides on the job training and offers an education reimbursement program for those employees wishing to better their education to pursue opportunities at our Co-op. Flathead Electric is an equal opportunity employer. Flathead Electric Cooperative does not discriminate in employment on account of race, color, creed, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, political belief, physical or mental disability, military status or unfavorable discharge from military service, or retaliation.
Some positions are “safety sensitive,” some require a CDL, and all have access to confidential member information at times. Therefore, we screen our applicants thoroughly. All employment offers are contingent upon passing a limited background check and a drug screening appropriate for the position. Once hired, employment is subject to a one-year probationary period, during which time employment may be terminated with or without cause and with or without notice.
By submitting this application, the applicant affirms that information provided is true and complete information, no requested information has been concealed, and Flathead Electric Cooperative is authorized to contact references provided for employment reference checks. If any information provided is found to be untrue, or concealed, employment may be denied or terminated.
Powered by JazzHR
VRt1lJvd1A

Technology Support Specialist

<h3>Job Description</h3>
Job Description
We are an IT support company seeking a Level 1 Helpdesk Support Engineer to be part of our customer infrastructure support team. Our Level 1 Helpdesk Engineers are the frontlines of our support effort. This team is the first voice of “hope” when an end-user calls who has an issue and cannot work. The Level 1 Helpdesk Team must be able to empathize with the user, at times under duress, while also getting to the root of the issue and solving it. If not solvable the L1HD engineers must instill confidence in the customer that their issue will soon be solved, providing any feasible workaround in the process
Candidates must demonstrate exceptional customer service skills and technical expertise while supporting our customers’ users on PCs, Laptops, Tablets, and smartphone platforms. Supported networks will be Microsoft-based both on customer sites and hosted customer environments.
Qualified candidates will be self-motivated, multitasking, pro-active individuals who demonstrate the ability to go beyond textbook training to anticipate and prevent typical problems, as well as quickly and intuitively solve new problems.
Some work will require on-site visits and you must have your own transportation.
Currently we are hybrid and in the office 2 days a week.
Skills/Experience 
· 2 to 3 years-experience of desk-side or remote support troubleshooting Windows operating systems and software applications in a business environment.
· Specialized technical certification in Microsoft products is a plus.
· Excellent analytical skills and problem-solving abilities
· Strong integrity, commitment to quality, and attention to detail
· Ability to build and maintain business partnerships via telephone and remote support
· Excellent professional communication skills including excellent oral and written skills
· Certifications are not required as you will need to demonstrate your technical abilities during the interview process
Responsibilities:
· Technical Network knowledge
· Microsoft Windows O/S, MS Office, MAC O/S Networking/Printing, Virus/Spyware removal skills
· Incident resolution
· Understanding and troubleshooting problem/incident
· Developing and communicating resolution plan
· Resolving incident or ensuring proper resolution of the incident
· Documenting resolution of the incident in company CRM
· Ensuring time is logged and work order is closed
· Re-routing work order if necessary
· Ensuring best practices are considered and included in the documentation
If you are interested in this position. Please respond with your phone # in the subject line or at the top of your reply and provide 2 to 3 sentences of why you would be a good fit for this position.
Company DescriptionFirst Class Service is an employee-focused company located in Woburn, MA dedicated to First Class IT Support and Cybersecurity solutions with great opportunities for employee growth. We have taken the time to develop the processes and support structure to support our clients with top-notch service while we continue to grow. 
<h3>Company Description</h3>
First Class Service is an employee-focused company located in Woburn, MA dedicated to First Class IT Support and Cybersecurity solutions with great opportunities for employee growth. We have taken the time to develop the processes and support structure to support our clients with top-notch service while we continue to grow.

Help Desk Support Specialist Wanted

<h3>Job Description</h3>
Job Description
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!
We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina (Remote).
Key Responsibilities:
<ul>
<li>Respond to customer support tickets, including answering questions and resolving issues related to existing orders</li>
<li>Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online</li>
<li>Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field</li>
<li>Document issues in Confluence</li>
<li>Visit court dockets for information on case filing and occasionally pull filed papers</li>
<li>Perform other job-related duties as assigned</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone</li>
<li>Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred</li>
<li>Document manipulation experience</li>
<li>Ability to read, write, and speak English </li>
<li>Ability to transcribe information, review an order, investigate issues and implement solutions</li>
<li>Ability to perform repetitive tasks with accuracy</li>
<li>Ability to maintain a high level of work product in often stressful situations</li>
<li>Ability to anticipate issues and circumvent them</li>
<li>Ability to implement new processes and changes and improve performance</li>
<li>Typing speed of at least 55 wpm</li>
</ul>
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
<ul>
<li>Health, Dental, Vision insurance</li>
<li>401(k)</li>
<li>Disability insurance</li>
<li>Employee assistance program</li>
<li>Paid time off</li>
<li>7 Paid holidays </li>
<li>4 floating holidays </li>
<li>Referral program</li>
</ul>
Starting Pay: $15.00 to $17.00
Schedule: Full-time, Monday thru Friday, 7- 4 PST

Customer Service Representative (Remote)

<h3>Job Description</h3>
Job Description
Insurance Customer Service Representative
Location:&nbsp;Chicago, IL 60631 (Near O’Hare Airport)
Pay Rate:&nbsp;$24.70 per hour
Schedule:&nbsp;40 hours per week | Training onsite for 7–8 weeks, then hybrid (3 days onsite, 2 days remote)
Job Type:&nbsp;Contract-to-Hire
Client:&nbsp;A leading organization in the insurance industry
Our client in the insurance industry, located in Chicago near O’Hare Airport, is seeking a&nbsp;Customer Service Representative&nbsp;to support their Worksite Insurance team. This is a contract-to-hire opportunity offering $24.70 per hour, with full-time hours and a hybrid schedule following an initial onsite training period.
Position Overview:
The Customer Service Representative will serve as the first point of contact for policyholders, providing support on insurance-related inquiries and requests. The ideal candidate is a strong communicator, problem-solver, and empathetic professional who is committed to delivering high-quality service.
Responsibilities:
<ul>
<li>Respond to incoming calls from policyholders regarding insurance products, claims, billing, and service-related inquiries</li>
<li>Provide accurate information regarding policy status and coverage</li>
<li>Assist with basic troubleshooting for self-service tools</li>
<li>Support claim intake and forward leads to the appropriate internal teams when needed</li>
<li>Meet or exceed departmental KPIs including call quality, handle time, and documentation accuracy</li>
<li>Participate in ongoing training, mentorship, and potential cross-functional support</li>
</ul>
Required Qualifications:
<ul>
<li>2–3 years of customer service experience, preferably in insurance or a related field</li>
<li>High school diploma required; bachelor’s degree preferred</li>
<li>Proficiency with basic computer applications and call center software</li>
<li>Strong verbal and written communication skills</li>
<li>Ability to manage multiple priorities and remain calm under pressure</li>
<li>Willingness to work a flexible schedule between 7:30 AM and 6:00 PM CT</li>
</ul>
Preferred Experience:
<ul>
<li>Familiarity with insurance policies and terminology</li>
<li>Experience with worksite products and systems</li>
<li>Prior exposure to claims handling or policy servicing</li>
</ul>
Additional Information:
<ul>
<li>Interview process may involve two rounds, including an onsite interview</li>
<li>Training is conducted onsite for the first 7–8 weeks; hybrid schedule applies afterward</li>
<li>This role offers the potential to convert to a permanent position based on performance</li>
</ul>
Benefits:
Our comprehensive benefits package includes:
<ul>
<li>Medical insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>401(k) retirement savings plan</li>
</ul>
Equal Opportunity Employer:
The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as defined by applicable law. We believe diversity of thought, background, and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs.
Company DescriptionThe Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution. 
<h3>Company Description</h3>
The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.

Insurance Customer Service Specialist

<h3>Job Description</h3>
Job Description
Software Support Specialist In-Office Position
Software Support Specialists are responsible for the installation and support of software products and services for the banking industry nationwide. Function as a primary customer contact in a help desk environment for product implementation, support, and problem resolution. Be the face of our company and provide a professional and exceptional experience to our customers. Function in a team environment to ensure the goals of our company are obtained. Some travel required during new implementations. On-site position located in Jefferson City, MO.
<ul>
<li>Participate as a member of the help desk, working directly with remote customers on software support issues.</li>
<li>Investigate, gather information, and resolve issues for customers.</li>
<li>Work with team members from other product groups and 3rd party vendors when necessary for implementations and issue resolution.</li>
<li>Always maintain privacy of customer information and data security.</li>
<li>Configure, install, train, and document products and services delivered to customers.</li>
<li>Demonstrate a working knowledge of Windows desktops and general information technology and networking concepts.</li>
<li>Update help desk knowledgebase and user documentation as needed.</li>
<li>Travel to bank sites for installations and training.</li>
<li>Keep up to date with enhancements and issues to ensure proper information is being provided to customers.</li>
<li>Maintain a positive, professional attitude toward customers and co-workers.</li>
<li>Inform key management personnel of any customer or project concerns.</li>
<li>Be a team player and assist in roles where you are needed.</li>
<li>Self-motivation, initiative, and problem solving skills are crucial to excel.</li>
<li>Dependability and accountability to ensure tasks and projects are completed timely and accurately.</li>
<li>Ability to express ideas clearly in both written and oral communications.</li>
</ul>
Associate degree or equivalent combination of experience or training. Banking experience preferred but not required.
<ul>
<li>Available to travel on an as needed basis to perform job duties.</li>
</ul>
We reward our employees with first rate compensation and benefits package that includes:
<ul>
<li>Paid vacation</li>
<li>Paid holidays</li>
<li>Paid sick/personal leave</li>
<li>Basic life and long-term disability insurances</li>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Voluntary life insurance</li>
<li>401 (k) company-match savings plan</li>
<li>Employee Assistance Program</li>
</ul>
Email Resume to: <a href="mailto:psmith@cspiinc.com" target="_blank">psmith@cspiinc.com</a>

Software Support Specialist

<h3>Job Description</h3>
Job Description
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a skilled PC Field Support Specialist to join our dynamic team in the Columbia, MD area.
Responsibilities:
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
<ul>
<li>
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables &amp; telephone systems
Updates technical drawings using AutoCAD software as needed
 </li>
</ul>
Requirements:
<ul>
<li>
Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate's degree and two (2) years of experience.
</li>
<li>Active TS/SCI w/ FSP</li>
<li>Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches</li>
<li>Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)</li>
<li>Familiar with Active Directory security and policies</li>
<li>DoD 8570 IAT Level 1 Certification</li>
</ul>
T-Rex Overview
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.
T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.
T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
In compliance with pay transparency guidelines, the annual base salary range for this position is $40,000-$60,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

PC Field Support Specialist

<h3>Job Description</h3>
Job Description
Web Application Support Specialist 2 
Location: Working remote for the remainder of the quarter; may require onsite work in the future
Clearance: Public Trust
The Web Application Support Specialist will review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics. Candidate will be supporting a client Financial System with Analytic Business Intelligence (ABI) tools and Customer Relation Management (CRM) tools, like Pega. Hence, candidates should have experience working with financial data. Will require working with end-users and Tier 2 daily via phone or email and attending internal and external meetings that require the ability to communicate orally and in writing. Candidate must have the ability to work multiple tickets at one time. Candidate will be required to support testing for large enhancements. Candidate should think independently and act as a SME to support other team members. This individual must also be familiar with issue tracking systems, like Jira, to track production issues, or change requests. Individuals with SQL skills are required. Associates Degree or two (2) years experience working in an Help Desk environment is required Minimum of 1 year experience in related field. Provide technical information or solutions to problems that first-level support is unable to provide. HD Specialist 2 has more technical and business expertise and resolves more difficult problems or specialized requests. The Help Desk Specialist analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. This individual resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. The Help Desk Specialist answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Compensation and Benefits
Salary Range: $50,000 - $70,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)
Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability &amp; ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.
Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure &amp; Cloud Services, Cyber Security, Software Integration &amp; Development, Data Solution &amp; AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.
Company DescriptionGRIDIRON IT is a Small Business specializing in IT talent search and placement. From executive search to cleared IT professionals, Gridiron IT provides top talent to government agencies, federal contractors, and commercial clients. Building on more than 20 years of recruiting excellence and solid relationships throughout the field, Gridiron IT is a trusted IT staffing resource in the National Capital Area and across the country. We work closely with our clients and consultants to understand their unique needs and make placements that make sense. 
<h3>Company Description</h3>
GRIDIRON IT is a Small Business specializing in IT talent search and placement. From executive search to cleared IT professionals, Gridiron IT provides top talent to government agencies, federal contractors, and commercial clients. Building on more than 20 years of recruiting excellence and solid relationships throughout the field, Gridiron IT is a trusted IT staffing resource in the National Capital Area and across the country. We work closely with our clients and consultants to understand their unique needs and make placements that make sense.

Web Application Support Specialist

<h3>Job Description</h3>
Job DescriptionPosition Title: Loan Origination Sales SpecialistCompany: Trophy Point Investment GroupLocation: Remote (U.S.-based)Job Type: Full-Time ContractorCompensation: Base Pay (based on experience) + CommissionSchedule: Monday–Friday | 9:00 AM – 5:00 PM ESTReports to: Loan Transaction ManagerWebsite: <a href="http://www.trophypointlending.com" target="_blank">www.trophypointlending.com</a> About UsTrophy Point Lending is a fast-growing, fully remote direct hard money lender. We specialize in financing for real estate investors with a focus on speed, flexibility, and client service. We work across loan origination, underwriting, title, and servicing—offering clients a seamless, full-cycle solution. Position OverviewAs a Loan Origination Sales Specialist, you will convert warm leads into qualified applications, serve as the first point of contact for borrowers, and guide them through the pre-approval and origination process. You will be responsible for maintaining a healthy pipeline and ensuring timely submission of loan packages. Key Responsibilities:
<ul>
<li>Respond to inbound leads and inquiries via phone and email</li>
<li>Pre-qualify borrowers by collecting and reviewing financial documents</li>
<li>Guide borrowers through the application and approval process</li>
<li>Clearly explain loan products, terms, and timelines</li>
<li>Maintain a consistent pipeline and hit origination targets</li>
<li>Coordinate with processing, underwriting, and closing teams</li>
<li>Accurately input and track deal flow in HubSpot (CRM)</li>
<li>Provide a high-touch customer experience from initial contact to funding</li>
</ul>
 Requirements:
<ul>
<li>2+ years of experience in loan origination, mortgage sales, or lending operations</li>
<li>Working knowledge of real estate investment finance</li>
<li>Experience with CRM tools (HubSpot preferred)</li>
<li>Strong communication, organizational, and time management skills</li>
<li>Self-motivated and able to operate in a fully remote environment</li>
<li>Previous experience in hard money, bridge lending, or mortgage is a major plus</li>
</ul>
 Ideal Backgrounds:
<ul>
<li>Rocket Mortgage, LoanDepot, Quicken Loans, Freedom Mortgage</li>
<li>Private lending or real estate investment firms</li>
</ul>
 Why Join Trophy Point:
<ul>
<li>Opportunity to be part of a fast-growing private direct lender with a commitment to operational excellence.</li>
<li>Work closely with experienced financial leadership in a dynamic international team.</li>
<li>Stable, long-term remote role with opportunities for professional growth.</li>
<li>Contribute to meaningful audit and financial processes that support strategic company goals.</li>
</ul>
E04JI802mkr9407o8oj

3,316 Remote Customer Support Specialist Jobs