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<h3>Job Description</h3>
Job Description
Job Description
This is a dual role: you’ll focus on selling jewelry in-store, providing excellent customer service, and also help the team with product videos, social media posts, and marketplace listings. You don’t need to be a professional content creator, but you should know how to use Instagram, TikTok, Facebook Marketplace, and OfferUp to post and promote products.
Responsibilities
<ul>
<li>
️ In-store sales – assist customers, showcase jewelry, and close sales.
</li>
<li>
Model jewelry on camera (hand shots for rings, chains, bracelets).
</li>
<li>
Create simple content (photos/videos) for Instagram &amp; TikTok.
</li>
<li>
Post products on Facebook Marketplace, Instagram Shop, OfferUp, and similar platforms.
</li>
<li>
 Provide excellent customer service both in-store and through online inquiries.
</li>
<li>
 Keep displays organized and assist with store presentation.
</li>
<li>
 Meet or exceed personal and store sales goals.
</li>
</ul>
Qualifications
<ul>
<li>
Well-groomed, presentable hands for jewelry modeling in photos/videos.
</li>
<li>
Experience in retail sales (jewelry sales preferred).
</li>
<li>
Comfortable using a smartphone for photos, videos, and social media posting.
</li>
<li>
Strong customer service &amp; communication skills.
</li>
<li>
Professional appearance and friendly, approachable personality.
</li>
<li>
Bilingual (English/Spanish) a plus.
</li>
</ul>
Pay Range
$20 – $28 per hour depending on experience.
Perks
<ul>
<li>
Work hands-on with gold and diamond jewelry every day.
</li>
<li>
Be part of a luxury jewelry brand with growth opportunities.
</li>
<li>
Gain skills in both sales and social media marketing.
</li>
<li>
Supportive and high-energy work environment.
</li>
</ul>

Full-Time Jewelry Sales Associate (with Social Media Skills)

<h3>Job Description</h3>
Job DescriptionCatbird, a fine jewelry company, is currently looking for a thoughtful, detail‑oriented Customer ServiceAssociate to join our Customer Experience department. This role sits at the intersection of customer careand operations and is best suited for someone who enjoys figuring things out, working through manualprocesses, and taking ownership of their work. You’ll support customers across multiple channels while also managing behind‑the‑scenes processingwork that keeps orders moving accurately and on time. We’re looking for someone experienced, steady,and curious - who brings a point of view and a positive attitude. This role is a hybrid role located at ourBrooklyn Navy Yard office. SCHEDULE: Monday - Friday 9:30am - 6pm (Mondays &amp; Fridays are remote)Key Responsibilities
<ul>
<li>Provide warm, personalized support across email, live chat, and social media within a 24-hour SLA</li>
</ul>
<ul>
<li>Navigate multiple systems, spreadsheets, and internal tools to research order status, product details, and customer questions</li>
</ul>
<ul>
<li>Learn and consistently communicate Catbird’s brand voice across all customer touchpoints</li>
</ul>
<ul>
<li>Offer confident guidance on product details, styling, sizing, and jewelry care</li>
</ul>
<ul>
<li>Resolve customer issues with empathy, clarity, and strong judgment</li>
</ul>
<ul>
<li>Balance high-touch customer communication with detailed, manual processing and administrative work</li>
</ul>
<ul>
<li>Independently manage administrative workflows including repairs processing, returns/exchanges, and POS-based replacements</li>
</ul>
<ul>
<li>Investigate and reconcile discrepancies across order management systems, POS, inventory, and supporting documentation</li>
</ul>
<ul>
<li>Partner cross-functionally with store, fulfillment, inventory, merchandising, and shipping teams to drive issues to resolution end-to-end</li>
</ul>
<ul>
<li>Accurately document actions, decisions, and follow-ups to ensure consistency and accountability</li>
</ul>
<ul>
<li>Manage multiple cases simultaneously while maintaining accuracy, organization, and follow-through</li>
</ul>
<ul>
<li>Take ownership of issues from first contact through final resolution</li>
</ul>
<ul>
<li>Communicate clearly and consistently via Slack and email</li>
</ul>
<ul>
<li>Identify patterns, inefficiencies, and recurring issues, and flag opportunities for improvement</li>
<li>Contribute ideas that help improve both customer experience and internal workflows</li>
</ul>
Our Ideal Candidate
<ul>
<li>1+ years of experience in e‑commerce or customer experience</li>
<li>Comfortable working in a highly administrative, process‑heavy environment</li>
<li>Naturally investigative - you like digging into details and connecting dots</li>
<li>Organized, reliable, and able to manage your workload independently</li>
<li>Calm, kind, and solutions‑focused, even when things get complicated</li>
<li>Thoughtful communicator with a clear point of view</li>
<li>Tech‑comfortable and quick to learn new systems</li>
<li>Experience with jewelry or luxury brands is a plus</li>
<li>Experience with Kustomer or POS systems is a plus</li>
</ul>

Customer Experience Associate

<h3>Job Description</h3>
Job Description
Job Type: 
<ul>
<li>Full-Time </li>
<li>Hybrid Work Model; 1-2 days per week at Draper, UT HQ </li>
</ul>
 Overview: We are looking for a hard-working, upbeat individual to join our growing Customer Experience team. As part of the customer experience team at McGee &amp; Co., we strive to ensure that our customers have the same great feeling of quality products and services that they know from Studio McGee while they shop online. The customer experience team works directly with the buying, fulfillment, and operations team to make sure that our selection of products meets our brand and customer expectations all throughout the order process. 
 
 
Who We Are:
Founded in 2014, Studio McGee, Inc. is one of the fastest growing home design brands in America. Our journey began with a thriving interiors business that focused on approachable, yet aspirational design. By leveraging the power of digital communities, we were able to expand our footprint in the interior design industry through an unconventional approach that connected us with our consumers. We continued to carry that forward-thinking attitude into the launch of our retail business, McGee &amp; Co., which anchors the operational and revenue growth of our company. Our licensing partnerships allow us to further expand our design voice beyond our own collection. From a multi-year partnership with Target to an Emmy-nominated Netflix Series and a NY Times Best-Selling book, Studio McGee's passion is to empower people to design with an approachability that enhances their daily life and elevates their everyday. Whether following us on social media or becoming part of our company, we invite you to join us on our mission to “Make Life Beautiful.” 
 
What You'll Need:
<ul>
<li>Proven work experience in a customer service or similar role </li>
<li>Basic understanding of sales principles and customer service practices </li>
<li>Excellent organizational skills </li>
<li>Strong communication skills (oral and written) with the ability to handle difficult conversations and manage issue resolution </li>
<li>Ability to be a self-starter that can work under minimal supervision </li>
<li>High school degree; BS degree in communication or related field a plus </li>
</ul>
 
What You'll Do:
<ul>
<li>Assist in responding to all customer-service related inquiries via email and phone in a timely manner </li>
<li>Handle escalated customer service issues as necessary with courtesy and eloquence </li>
<li>Engage in direct communication with our clients regarding any order related information </li>
<li>Assist the fulfillment team with damage claims at the manufacturer and carrier level </li>
<li>Coordinate all direct sales orders as needed </li>
</ul>
 
Benefits:
<ul>
<li>Competitive compensation + bonuses</li>
<li>Comprehensive health benefits (medical, dental, vision, hospital indemnity, accident, pet)</li>
<li>PTO + paid holidays</li>
<li>401k Employer match - 100% of deferrals up to 4% of compensation</li>
<li>Exclusive Team Member discount at mcgeeandco.com + access to Team Member warehouse sales</li>
<li>Opportunity to be part of a vibrant, collaborative, and creative team</li>
</ul>

McGee is proud to be an equal opportunity employer - we see the beauty of celebrating our teams' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Together we Make Life Beautiful.

<h3>Job Description</h3>
Job Description
Are you a true marketing nerd with a passion for social media advertising? Do you love building new things with a team motivated to win? Then you may be the Senior Social Media Strategist of our dreams!
Abe is a specialized consultancy focused exclusively on social media advertising.
We are a hub for innovative strategies, helping clients leverage the full power of LinkedIn, Meta and more to reach, engage, and convert their target audiences. If you're ready to be part of something bold and transformational, this is the role for you!
We have experienced significant growth over the last few years and have stayed true to our culture, the best idea wins. We’re future-focused and are looking for the right Senior Strategist with a growth mindset to join our evolving team!
We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs). This role reports to the Associate Director and is a crucial part of the social media team. This role has a unique opportunity to be on the ground floor of a fast-growing specialty agency The Social Media Advertising Strategist (Internal Title: Account Strategist, LinkedIn Advertising) works directly with our mid-market and enterprise clients and runs point on communicating results, creating custom strategies, and executing Paid Media deliverables. In this role, you will gain experience creating high-performing LinkedIn strategies for B2B businesses.&nbsp;

Roles &amp; Responsibilities
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<li>
Oversee and lead a collection of Social Media accounts
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<li>
Serve as direct support to client contacts
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Weekly communication with any vendors or operational partners to ensure we're aligned on tasks being assigned, work quality, and any improvements we can make to that dynamic
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<li>
Build strategies for clients each quarter
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Have the ability to create, maintain, and optimize budgets for paid media campaigns
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<li>
Deeply understand client positioning and unique value propositions
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Confirm lead routing is accurate within a CRM
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<li>
Responsible for personal productivity and utilization
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<li>
Work directly with Associate Director to ensure internal and client goals are being achieved
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<li>
Understand the value of Programmatic campaigns
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<li>
Drive cross-sells, upsells and referrals via client relationships and professional network
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<li>
Execute and optimize advertising campaigns within LinkedIn including ad copywriting, TAM development, and targeting to maximize ROI
</li>
</ul>

What You Offer
<ul>
<li>
2+ years experience working at a performance/digital marketing agency, with hands-on experience supporting B2B clients
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<li>
Deep expertise across paid social advertising campaigns, specifically LinkedIn Ads
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<li>
Understanding of different Ad Units within the LinkedIn Platform such as conversation ads, document ads, ctv and more
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Proficiency in using advertising platforms and tools such as LinkedIn Campaign Manager, Zoominfo, 6Sense, and more
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<li>
Strong understanding of Paid principles, including keyword research, ad copywriting, bid management, and campaign optimization
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<li>
Ability to analyze campaign performance data using tools like Google Analytics, GA4, Excel, or other analytics platforms to make data-driven decisions and optimize campaign performance
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<li>
Ability to drive results and measure via OCT
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<li>
Experience with audience segmentation by tier, job title etc.&nbsp;
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<li>
Proven and measurable success with mid-market or enterprise accounts
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<li>
Ability to translate and articulate strategy and tell stories with data
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<li>
Equal parts competitive and curious; you’re a true problem solver
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<li>
You live on the cutting edge of the industry, always looking for opportunities to grow and share
</li>
<li>
Ability to organize, prioritize and manage multiple projects simultaneously
</li>
<li>
You’re quality-obsessed and have not lost your soul for advertising
</li>
<li>
Travel to visit clients approximately once per year, per client or as needed
</li>
</ul>

What Success Looks Like
<ul>
<li>
You encompass our core values through every interaction; internally and externally
</li>
<li>
Effectively manage approximately five mid-tier and enterprise accounts
</li>
<li>
Meet and exceed department level KPIs, such as client growth and goal attainment. Your core KPIs will be client NSMs (North Star Metrics) and Client Satisfaction scores
</li>
<li>
Build client trust and relationships that create consistent renewals
</li>
<li>
Cross-sell services that align with client goals and objectives
</li>
<li>
Clearly communicate results with client point of contact and executives
</li>
<li>
Exceptional decision making, as it relates to strategic direction for accounts
</li>
</ul>

Benefits
<ul>
<li>
🏠 We have a set living wage at Abe; The annual base salary range for this position based in the United States is $70,000- $80,000 USD. This salary range is an estimate, and the actual salary may vary based on Abe's compensation practices, job related skills, and depth of experience.
</li>
<li>
🙏&nbsp; Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle
<ul>
<li>
Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents
</li>
</ul>
</li>
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Benefits to Support the Whole Person:
<ul>
<li>
🧠&nbsp; Mental - Access to certified therapists through Spring Health, membership to Headspace
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<li>
💪&nbsp; Physical - Physical therapy through Omada, fertility support through Carrott, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care
</li>
<li>
🛫 Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave
</li>
<li>
&amp;#x1F4B0; Financial - Traditional and Roth 401(k) with a 3% company match
</li>
<li>
&amp;#x1F31F;&nbsp; Bonus - Annual bonus based on tenure, which scales in total amount over time
</li>
</ul>
</li>
</ul>

Work Environment Requirements
As a remote-first company, you’ll have the ability to work from anywhere in the US, with the option to enjoy our state-of-the-art offices in Irvine, California. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, the UK, and Australia. For global locations, you must have established and current work authorization and permanently reside in that country.
This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to <a href="mailto:careers@directiveconsulting.com" target="_blank">careers@directiveconsulting.com</a>.

Additional Information
At Abe, one of our core values is People First. We’re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #LI-JA1

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