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<h3>Job Description</h3>
Job Description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
Launch your healthcare career as a Lab Services Specialist/ Member Support Specialist Trainee at One Medical! No phlebotomy/medical assistant experience required.
We're seeking motivated individuals ready to make a difference in patient care. In this exciting role, we provide full training in phlebotomy (blood drawing) and other clinical procedures. This is your opportunity to start a rewarding career in healthcare while developing new skills and making a direct impact on patient lives.
As a Lab Services Specialist/ Member Support Specialist Trainee at one of our offices, you'll provide exceptional care and support for our patients, while training to provide venipuncture and other clinical support services. With a strong drive for service and human connection, you will remove barriers to care. You will also be the first point of contact for our patients, the steward of our office space, and provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges, while using empathy, focus, and compassion in all interactions with patients and team members. You apply tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You thrive in cultures that focus on feedback and growth, and are nimble in your approach to respond to the needs of the patients and team. If this sounds like you, we would love to connect.
What you'll likely work on from day one:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc.</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. </li>
<li>Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored)</li>
<li>Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan statistical area (One Medical sponsored)</li>
</ul>
What you'll likely work on in the future:
Upon successful completion of One Medical clinical training and state required education and/or certifications your responsibilities and compensation will scale to that of our Lab Services Specialist/ Member Support Specialist role.
<ul>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization </li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to medical record and consult review, billing inquiries, and DOH reporting</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you'll need:
<ul>
<li>At least 1 year of experience in high touch customer or patient facing roles </li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills </li>
<li>A High School Diploma or equivalent </li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) </li>
<li>A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care </li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
Competitive salary on day one: starts at $22.75 per hour based on a full time schedule. 
Competitive salary upon successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored): starts at $24.00 per hour based on a full time schedule. 
This is a full time role (40 hrs/week) located in Bellevue, WA with 8 hr shifts generally taking place on Mondays through Friday between the hours of 8am and 6:30pm. 
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Lab Services Specialist/ Member Support Specialist Trainee

<h3>Job Description</h3>
Job Description
SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.
And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.
 
This is a hybrid position based out of our Des Moines, IA office.
 
What we’re looking for:

SHAZAM is looking for a Dispute Services Specialistto join our team. In this role, you’ll be able to learn multiple EFT networks’ chargeback rules and regulations, ensure client adherence to Reg E guidelines, and perform cardholder transaction dispute investigations. 
 
What you'll do: 
<ul>
<li>Process consumer dispute claims in an efficient, timely manner.</li>
<li>Work directly with our clients regarding their cardholder disputes, chargebacks, client questions, and cardholder correspondence.</li>
<li>Process required dispute claim documents, maintain case information, perform claim investigations, and make claim resolution recommends.</li>
<li>Utilize Mastercard and VISA chargeback processes and website to recover funds for clients.</li>
<li>Apply knowledge of Regulation E guidelines to ensure dispute case compliance guidelines are met.</li>
</ul>
What you need:
<ul>
<li>Experience in retail banking, claims processing, or document processing.</li>
<li>Work efficiently within multiple systems, including a dispute claim software, internal/external web applications, and Microsoft Office (Word, Excel, Outlook).</li>
<li>Possess professional communication skills - written, telephone, and internal communication.</li>
<li>Collaborate with other team members and departments to resolve client questions and consumer claims.</li>
</ul>
 
What’s in it for you:
<ul>
<li>Supportive, collaborative, inclusive, and diverse workforce.</li>
<li>Career learning, development, and growth opportunities.</li>
<li>Culture of respect and dignity, teamwork, honesty, and integrity.</li>
<li>Excellent benefits:
<ol>
<li>Health, dental, and vision insurance</li>
<li>401(k) retirement plan with company match</li>
<li>Flexible spending and health savings accounts</li>
<li>Life insurance and short- and long-term disability provided at no cost</li>
<li>Time away from work – PTO, VTO, paid parental leave, and company holidays</li>
<li>Educational assistance</li>
<li>Professional Certification Bonus program</li>
</ol>
</li>
</ul>
Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.
SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.
Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Dispute Services Specialist

<h3>Job Description</h3>
Looking for a new job opportunity? Check out this role! Dahl Consulting is currently partnering with a leader in the insurance industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Member Services Specialist for a contract position! Interested? Get more details below.
 
<ul>
<li>Contract Dates: September 8 – December 8</li>
<li>Worksite Locations: Onsite in Maple Grove, Waite Park, or Long Prairie, MN </li>
<li>Pay Rate: $21/hour</li>
<li>Schedule: Monday–Friday, 37.5 hours per week through October 1; increasing to 50–55 hours per week (overtime) after October 1.</li>
</ul>
 
What you’ll do as the Member Services Specialist:
<ul>
<li>Work with members and prospects in person, over the phone, and through email to identify their needs and transfer them to the appropriate team or team members</li>
<li>Greet members and prospects</li>
<li>Ensure full customer satisfaction and maintain a friendly, helpful demeanor</li>
<li>Ensure signs are on the door and updated for office holiday closings, agency meetings, etc.</li>
<li>Maintain a clean and orderly reception area</li>
<li>Maintain a log for any maintenance services done in the office</li>
<li>Handle mail based on the needs of the office location</li>
<li>Record customer interactions and data by documenting notes appropriately</li>
<li>Schedule appointments for members</li>
<li>Update database with returned or undeliverable mail</li>
<li>Always ensure confidentially and control access to sensitive information</li>
</ul>
 
What you’ll bring to the Member Services Specialist role:
<ul>
<li>Associate’s degree or equivalent combination of education and experience preferred</li>
<li>Excellent verbal and written communication skills</li>
<li>Excellent customer service skills, including telephone and listening skills</li>
<li>Good problem-solving and time-management skills</li>
<li>Proficient in Microsoft Office Suite</li>
</ul>
 
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with the next steps! For questions or more information about this role, please call our office at (651) 772-9225.
 
As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Member Services Specialist | Temporary (28326)

<h3>Job Description</h3>
Job Description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
As a One Medical Lab Services Specialist/Member Support Specialist at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Flex team members support multiple office locations. 
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.
What you'll likely work on:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. </li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you'll need:
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>An active phlebotomy certification to practice in CA </li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills </li>
<li>A High School Diploma or equivalent </li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) </li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care </li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
One Medical is committed to fair and equitable compensation practices
The range for this role is $27.00 to $29.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit <a href="https://www.onemedical.com/careers/" target="_blank">https://www.onemedical.com/careers/</a>
This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7.30am and 6.30pm in the Hayes Valley, Mission Valencia, Mission Bay, and Inner Sunset offices in San Francisco. 
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

Lab Services Specialist/Member Support Specialist (Flex)

<h3>Job Description</h3>
Job DescriptionJoin Our Team as a Member Servicing Specialist in our Servicing Department! FocusOne, a Credit Union Servicing Organization (CUSO) located in Northwest Houston, partners with credit unions to deliver exceptional mortgage and auto lending services. FocusOne Mortgage Solutions is seeking a detail-oriented Member Services Specialist to provide outstanding support to our credit union partners and their members. In this role, you'll be the first point of contact for mortgage servicing inquiries, ensuring prompt, accurate, and professional responses. You will assist members with questions on payments, escrow, taxes, and loan servicing, while maintaining compliance and upholding our commitment to excellent customer service.&nbsp; ESSENTIAL DUTIES and PERCENT OF TIME SPENT:&nbsp;&nbsp;
<ul>
<li>Receive incoming (phone, email, chat) member inquiries. </li>
<li>Assist borrowers in making payments and resolving questions.</li>
<li>Ability to manage upset members and focus on resolving the issues presented. </li>
<li>Understand and partner with other mortgage departments or clients to assist in the immediate resolution of identified issues.</li>
<li>Clearly document loan level updates in the system of record.</li>
<li>Drive first call resolution. Asking questions to clarify needs, listening thoroughly, setting expectations with the members, and providing timely follow-up if needed.</li>
</ul>
<ul>
<li>Follow call scripts to ensure compliance with all department procedures, applicable laws, and regulations.</li>
<li>Investigate and resolve issues with returned or misapplied payments.</li>
<li>Collaborate closely with partner Credit Unions to provide status updates and requested reporting.</li>
</ul>
<ul>
<li>Identify and recommend potential process improvements that could enhance borrower experience</li>
</ul>
 KNOWLEDGE AND SKILLS:
<ul>
<li>Excellent communication skills, both verbal and written, to effectively interact with borrowers and clients</li>
<li>Prior FICS or MSP experience is a plus</li>
<li>Detail and follow-up oriented.</li>
<li>Initiative-taker with ability to work independently and manage time effectively.</li>
<li>In collaboration skills to work effectively with other departments and clients.</li>
</ul>
EXPERIENCE:&nbsp; 
<ul>
<li>2 – 5 years mortgage servicing or Customer Service experience</li>
<li>Degree preferred, or equivalent combination of education </li>
<li>Bilingual a plus</li>
</ul>
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Mortgage Servicing: Member Services Specialist

<h3>Job Description</h3>
Job DescriptionSalary: DOE 
Child and Family Guidance Center is seeking a client centeredHealth Services Specialist at our Harry Hines clinic office. The Health Services Specialist is a front-line administrative position at a Child and Family Guidance Center clinic. HSS are responsible for providing excellent customer service to internal and external stakeholders while maintaining confidentiality. HSS provides administrative support for our clinics, management and clinicians.
 
Duties/Responsibilities:
<ul>
<li>Performs new patient registration, updates patient information, enters data entry of demographics, and any other required information.</li>
<li>Verifies insurance benefit coverage to include co-pays, deductibles and co-insurance. Ensures accurate activations of plans and programs and records special notations in patient account software; assists patient with registration. To be completed at patient check in or prior to patient appointment.</li>
<li>Conducts eligibility screening on patients for various programs available through the Center, including predetermination. Refers patients who do not have insurance coverage to QMHP for assistance with application completion for special funded programs. Performs follow-up eligibility process to include contacting patient for additional information and contacting the funding source for eligibility status.</li>
<li>Prepares for the next day clinic session to include reviewing and confirming appointments, noting alerts for payments and balances, obtaining current insurance information, obtaining referrals updating proof of income, pre-registering patients, and screening patients for program eligibility.</li>
<li>Processes patient payments and ensures payments are applied correctly in patient accounts.</li>
<li>Regularly monitors and ensures assigned providers' schedules are filled at capacity via walk-ins and call reminders to members with next day appointments by 10:00 AM daily.</li>
<li>Oversees the general waiting area, by ensuring member check-in process is efficient, and reporting problems or irregularities to appropriate authorities.</li>
<li>Performs patient dismissal to include scheduling of follow up appointments and collects remainder of patient portion of current charges.</li>
<li>Oversees clinic nightly closure to ensure all patients have been dismissed from building. HSS remains on site until last patient is dismissed.</li>
<li>Obtains and records patient vitals in electronic health records system.</li>
<li>Processing of medical records requests.</li>
<li>Ensures the protection and security of a consumers personal, confidential and identifiable information in a professional and responsible manner, according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).</li>
<li>Provides exceptional internal and external customer service.</li>
<li>Excellent verbal, written and organizational</li>
<li>Ability to provideexceptional internal and external customer service.</li>
<li>Possesses computer skills with proficiency in data entry and keyboarding skills</li>
<li>Able to work in a high volume and fast paced</li>
<li>Self-motivated, detail-oriented individual with a team player</li>
<li>Ability to lead, train, mentor and manage designated direct reports.</li>
<li>Perform job responsibilities without violating ethical, state or federal codes</li>
<li>Must be willing to work other clinic locations, as needed</li>
</ul>
 
Minimum Requirements:
<ul>
<li>High school diploma or equivalent.</li>
<li>Minimum two years' experience in medical, hospital or clinic setting.</li>
<li>Knowledge of insurance verification and patient registration processes.</li>
<li>Knowledge of office equipment- facsimile, scanner and phone system.</li>
<li>Bilingual preferred</li>
</ul>
 
Physical Demands:
<ul>
<li>Physical demands of the job, including bending, sitting, lifting and</li>
<li>Must be able to listen and speak clearly with clients via telephone or</li>
<li>Must be able to lift 50 pounds.</li>
<li>Any other duties as assigned by Lead Patient Service Representative or Director of Revenue Cycle Management</li>
</ul>
 
Benefits:
Comprehensive benefits offered: Medical, Dental, Vision, Basic Life, Short term disability, Long term disability, Voluntary life, Accidental death &amp; dismemberment, Voluntary Accident, Critical Illness, Legal &amp; 401K
Paid time off (vacation and sick time)
 
About Us:
A community leader since 1896, Child &amp; Family Guidance Center takes a comprehensive approach to treating individuals with complex mental and behavioral health challenges throughout seven North Texas counties - Dallas, Collin, Ellis, Hunt, Kaufman, Navarro, and Rockwall. Since our establishment, we have been committed to providing quality, compassionate care to those in need. Today, we take immense pride in providing a wide range of comprehensive mental health services tailored to meet the unique needs of every North Texan. At Child &amp; Family Guidance Center, we believe everyone deserves access to quality care, so no one is ever turned away-regardless of their ability to pay. From initial assessment to ongoing care, our doctors and counselors are committed to helping tens of thousands of North Texans each year recover from trauma caused by abuse, severe neglect, and poverty-empowering them to thrive in their communities.

Health Services Specialist

<h3>Job Description</h3>
Job DescriptionWe are only accepting Texas residents at this time: Please do not apply if you do not live in Texas. Thank you! Who we are: We are a legal access employee benefits company that makes the needs of members a priority and strives to offer them the best product and service in a personal, but professional, manner. At LegalEASE, we consider our culture to be among our most important resources. Over the decades our team members have built our culture into what it is today an environment for our team members to be creative and grow, have fun and be successful, and help our customers to the best of their abilities. Today, this culture is the core at our decision making and strategy. Join our Team: We create a customer focused work environment by providing Team Members with the same level of service, respect, and dignity that we provide to our members. Our deeply instilled culture is personified by our Team Members who ensure that we have helped each and every member to the best of our abilities, and to become a company that is easy to work with. If you want to be a part of this cohesive team with opportunities to build a successful career, LegalEASE is the right place for you. Job Purpose: We are looking for a detail oriented, efficient individual who can derive a sense of pride and fulfilment in work well done. This role is a customer service position with the purpose of working with members to successfully obtain all pertinent information to be able to have them matched with the appropriate legal representation. This role works in a call center environment handling inbound and outbound calls from and to members and providers. This role works in a team environment and is expected to consistently maintain metrics/KPIs as defined by management. What you will do: 
<ul>
<li>Follow the vision, goals, and direction of the department.</li>
<li>Answer incoming emails in a timely manner as defined by the Service Level Agreements</li>
<li>Quickly determine the callers needs and proceed to handle the intake of information and assist the caller</li>
<li>Confirm eligibility when necessary and verify plan benefits</li>
<li>Complete a thorough and accurate case profile during intake</li>
<li>Ensure that the member has a clear and correct understanding of benefits and process before ending the initial call</li>
<li>Attempt to create comfort zones with each member</li>
<li>Work with the team to proactively solve issues</li>
<li>Communicate effectively and in a timely fashion with customers, teammates, and management Notate all applicable information into each case within the CMS</li>
<li>Complete a Daily Status Updates when referrals are not ready the same day or the next day, so that the information can be communicated to the member</li>
<li>Provide Referral information to the member within 30 minutes of completion</li>
<li>Use every available contact method to provide the referral to the member</li>
<li>Follow up within one (1) day to confirm that the member received the referral information and was able to reach the attorney unless a success warm transfer call was completed during referral</li>
<li>Follow up with the members until it can be confirmed that the member has had a consultation using the Follow-up Guidelines when you are unable to reach the member</li>
<li>Ensure that the member was satisfied with the consultation and determine whether the member will use the Providers services, would prefer another Provider, or has received all necessary services</li>
<li>Continue following up with the member until the Providers are completed to ensure satisfaction, at each and every touch point, proactively and after</li>
<li>Report all issues, concerns, complaints and potential problems with Members or Providers using the Escalations Procedures</li>
<li>Respond to all phone messages and emails within two (2) business hours</li>
<li>Report daily activity, using the standard Daily Report format</li>
<li>All other duties as assigned.</li>
<li>Perform other duties as assigned.</li>
</ul>
You will do it using your: 
<ul>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to take ownership of project.</li>
<li>Ability to meet aggressive deadlines while maintaining a positive attitude.</li>
<li>Ability to work under pressure and follow through on tasks.</li>
<li>Strong organizational skills, Ardent, with an applicable sense of urgency.</li>
<li>High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimum supervision.</li>
<li>Ability to build relationships with leadership team/department heads, in order to more successfully and efficiently complete and prioritize Pricing Actuary/ Underwriter related tasks under deadline.</li>
<li>Ability to maintain in-depth working knowledge of LegalEASEs systems and processes.</li>
</ul>
Basic Qualifications: 
<ul>
<li>High School Diploma, College Degree preferred</li>
<li>Must demonstrate strong customer service skills, displaying sound judgement and decision-making</li>
<li>Must manage customer expectations by resolving issues in a timely manner</li>
<li>Must plan work appropriately and balance multiple priories</li>
<li>Excellent communication skills, both written and verbal</li>
<li>Must maintain the highest level of professionalism</li>
<li>Microsoft Office proficiency</li>
<li>Minimum typing speed of 55 wpm required</li>
</ul>
Our Offering: 
<ul>
<li>Culture built on Trust, Respect, and Integrity</li>
<li>Environment that supports the personal drive for excellence</li>
<li>Access to robust health insurance and legal benefit plans</li>
<li>Training and Development opportunities</li>
<li>Paid vacation</li>
<li>Free Fitness Center on property</li>
<li>401 (k) Retirement plan</li>
</ul>
Work Authorization/Security Clearance: 
<ul>
<li>Candidate must have valid work authorization for the U.S.</li>
<li>A criminal background investigation is conducted on every Legal Access Plans employee.</li>
<li>All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.</li>
</ul>
AAP/EEO Statement: Legal Access Plans is an equal opportunity employer. 
Flexible work from home options available.

Member Services Specialist - TEXAS Residents Only - Hybrid

<h3>Job Description</h3>
Job Description
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
Launch your healthcare career as a Lab Services Specialist/ Member Support Specialist Trainee at One Medical! No phlebotomy/medical assistant experience required.
We're seeking motivated individuals ready to make a difference in patient care. In this exciting role, we provide full training in phlebotomy (blood drawing) and other clinical procedures. This is your opportunity to start a rewarding career in healthcare while developing new skills and making a direct impact on patient lives.
As a Lab Services Specialist/ Member Support Specialist Trainee at one of our offices, you'll provide exceptional care and support for our patients, while training to provide venipuncture and other clinical support services. With a strong drive for service and human connection, you will remove barriers to care. You will also be the first point of contact for our patients, the steward of our office space, and provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges, while using empathy, focus, and compassion in all interactions with patients and team members. You apply tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You thrive in cultures that focus on feedback and growth, and are nimble in your approach to respond to the needs of the patients and team. If this sounds like you, we would love to connect.
What you'll likely work on from day one:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc.</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc. </li>
<li>Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored)</li>
<li>Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan statistical area (One Medical sponsored)</li>
</ul>
What you'll likely work on in the future:
Upon successful completion of One Medical clinical training and state required education and/or certifications your responsibilities and compensation will scale to that of our Lab Services Specialist/ Member Support Specialist role.
<ul>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization </li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to medical record and consult review, billing inquiries, and DOH reporting</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you'll need:
<ul>
<li>At least 1 year of experience in high touch customer or patient facing roles </li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills </li>
<li>A High School Diploma or equivalent </li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus) </li>
<li>A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care </li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
Competitive salary on day one: starts at $22.75 per hour based on a full time schedule. 
Competitive salary upon successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored): starts at $24.00 per hour based on a full time schedule. 
This is a full time role (40 hrs/week) located in Seattle, WA with 8 hr shifts generally taking place on Mondays through Friday between the hours of 6:30am and 5pm. 
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:
Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.

<h3>Job Description</h3>
Job Description
Job Title: Member Services Representative (Benefits Specialist) 
Department: Member Services
The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer:
<ul>
<li>Competitive Salary coupled with a great work/life balance</li>
<li>Prime Location - Flatiron District in Manhattan (NYC)</li>
<li>Comprehensive Health Package including medical, dental &amp; vision coverage with no employee contribution to the premium for a family plan</li>
<li>Pension Benefitthat includes monthly employer contributions</li>
<li>Retirement Benefitthat includes 3% 401K employer contributions</li>
<li>Professional Coverage/Reimbursement includes Tuition Reimbursement Program</li>
<li>Paid Time Off including vacation, personal, and sick days</li>
<li>Federal Paid Holidays – Up to 11 days off with pay</li>
<li>And more...
<ul>
<li>Mission-driven, internal job growth opportunities</li>
</ul>
</li>
</ul>
Annual Salary Clarification: Non-Bilingual: $52,763.36; Bilingual: $54,964.76 - Per Collective Bargaining Agreement (CBA)
FLSA Status: Non-Exempt (Eligible for OT per business needs)
Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm)
 
About Us: 
Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. 
For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&amp;O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. 
Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A
 Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. 
 Essential Duties and Responsibilities: 
<ul>
<li>Collecting and analyzing data/information to resolve a problem in real time, at high volume standards.</li>
<li>Provide customer service to participants to resolve eligibility or Fund benefit issues.</li>
<li>Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems</li>
<li>Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman).</li>
<li>Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance.</li>
<li>Follow workflows to resolve participant questions.</li>
<li>Representatives analyze and interpret customer phone and written correspondence.</li>
<li>Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues.</li>
<li>Operating computers with multiple information screens to research and resolve customer inquiries on line.</li>
<li>Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation.</li>
<li>Ability to effectively communicate to Participants.</li>
<li>Perform any other relevant, related or pertinent work or duties as requested or assigned.</li>
</ul>
 Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. 
 Technical Skills: 
<ul>
<li>Strong computer skills.</li>
<li>Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system.</li>
<li>Ability to prioritize work and meet deadlines.</li>
<li>A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications.</li>
<li>Strong analytical, problem solving and decision-making skills.</li>
<li>Excellent organizational and prioritizing skills.</li>
<li>Strong ability to multitask.</li>
<li>Various work schedules available. </li>
</ul>
 Interpersonal Skills: 
<ul>
<li>Strong oral and written interpersonal skills.</li>
<li>Demonstrated customer service orientation.</li>
<li>Ability to effectively operate in fast-paced work environment.</li>
<li>Excellent listening skills.</li>
<li>Detail oriented with excellent organization and communication skills.</li>
<li>Experience working directly with customers.</li>
</ul>
 Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. 
Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. 
Reasoning Ability: Above average. 
Certificates, Licenses, Registrations: None 
 Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm)

12,204 Member Services Specialist Jobs